Terms and Conditions of Membership
These terms and conditions are effective from the dates of the following cruises J807, R803, N802Y, E807, P802, X802 and apply to your membership of The Portunus Club and your collection and use of points earned as a member of The Portunus Club. We may update these terms and conditions from time to time without notice to you and therefore you should ensure that you review these periodically.
1. Definitions
““nominated sister brands” means Ocean Village and Princess Cruises and any Swan Hellenic cruise holiday only taken before 7 April 2007; “P&O Cruises ship” means the cruise vessels Arcadia, Artemis, Aurora, Oceana ,Oriana and Ventura (and includes cruises on our former ships Adonia prior to April 2005, Arcadia prior to March 2002 and Victoria prior to November 2002) but for the avoidance of doubt excludes all P&O Cruises Australia vessels, “segment” means in relation to a world voyage the journey between two specified ports as chosen by P&O Cruises from time to time, “you” means the passenger; and ”we” or “us” means Carnival plc trading as P&O Cruises.
2. Membership
2.1. Membership of the Portunus Club is automatically awarded on completion of your first cruise holiday and applies to any cruise holiday taken since 1 September 2000. Points are awarded to members following completion of each cruise holiday.
2.2. You will be awarded points for each night you spend on board a P&O Cruises ship according to the point system shown in paragraph 3.3. Cruises with a departure date before 1 January 2000 do not qualify. As a member of The Portunus Club, you may also claim points on any cruise holidays taken with our nominated sister brands after you have completed a P&O Cruises cruise holiday and become a member of The Portunus Club, in accordance with paragraph 3.3. Please note that cruises must be between 1 January 2000 and the present day to contribute to your points total.
2.3. Membership is only available to individuals and not to groups or companies.
2.4. Membership of The Portunus Club is subject to these terms and conditions. If you do not wish to be a member of The Portunus Club or do not accept these terms and conditions, you must cancel your membership immediately by contacting us in writing at the address in paragraph 6.1. We may cancel your membership and withdraw all unused benefits if you do not comply with these terms and conditions.
2.5. Your membership account must be held in your full name as it appears in your passport.
2.7. Your Membership Card remains our property. Only you may use it and you must return it to us on request. You must tell us if your Membership Card has been lost or stolen.
2.8. Your Membership Card contains your membership number, which you should quote when making your cruise holiday booking.
2.10. We may refuse or withdraw membership at any time without giving our reasons.
3. Points
3.1. As a member of The Portunus Club you will earn points when you go on a P&O Cruises holiday which you have booked with us, subject to any of the exclusions below.
3.2. As a member of The Portunus Club, you may earn additional points on cruise holidays with any of our nominated sister brands in accordance with paragraph 2.2 following each cruise holiday.
3.3. You will earn points as follows:
For each night spent on board one of the P&O Cruises ships 10 points For each night spent on any Swan Hellenic holiday before 7 April 2007, or any Ocean Village or Princess Cruises ship 5 points
3.4. Points accrue on completion of the cruise holiday on which they were earned (except on world voyages, where they accrue at the end of each segment) and will be credited to your account on your return home. In order to earn points for each night spent on any Swan Hellenic ship before 7 April 2007, or any Ocean Village or Princess Cruises ship, you must have booked these nominated sister brand cruises in the UK, non-UK Portunus Club members are asked to contact their Loyalty Manager during their cruise should they have any queries concerning their points allocation.
3.5. You will not earn points:
3.5.1. in respect of any nights spent travelling or in a hotel, for example as part of a fly cruise holiday or land tour;
3.5.2. in respect of any nights you would have spent on a P&O Cruises ship but for the cancellation or curtailment of that cruise, for whatever reason;
3.5.3. in respect of nights spent by other members of your party or family (whether or not they are members), or for unused berths in your cabin (even if you have paid for them);
3.5.4. in respect of nights spent on a P&O Cruises ship for inaugural and overnight events, or as an invitee of a charterer of the ship;
3.5.5. in respect of any cruise on which you have travelled as a concession (a list of concessionary types may be obtained from us on request);
3.5.6. in respect of any nights gained or lost through travelling over the International Date Line during a world voyage or segments of a world voyage;
3.5.7. in any other circumstances that we may specify from time to time.
3.7. Points are personal to you. You may not transfer points to any other person. Points have no redeemable value in cash or any kind of benefit other than under these conditions.
3.8. We may occasionally award you bonus points for specific promotions at our discretion. We may deduct points given in error without any liability to you.
3.9. Points will only be used to determine your eligibility for benefits under the following membership tiers: Ruby Tier 0 to 500 points Sapphire Tier 501 to 1500 points Gold Tier 1501 + points
3.10. Points have no expiry date but are lost if your membership is cancelled.
3.11. When you start to cruise with P&O Cruises again, all shoreside benefits will be restored and on your next cruise you will be able to earn new points and receive all on board benefits available, which are applicable to the tier you are then in.
3.12. Points have no expiry date but are lost if your membership is cancelled and in the circumstances set out in paragraph 3.10 above.
3.13. Points only determine benefits on P&O Cruises holidays. These benefits are not available on any of our nominated sister brands or other brands.
4. Benefits
4.1. We will publish a summary of the benefits available to members in each tier in The Portunus Club Magazine, our quarterly magazine (one per household).
4.2. All benefits are subject to availability and all benefits may be withdrawn or altered at the absolute discretion of The Portunus Club. Without limitation, we reserve the right to make exclusions or exceptions to the availability of benefits.
4.3. Benefits are personal to you and not transferable. Only you may claim benefits to which you are entitled. You may not claim benefits for any other person, nor allow any other person to claim benefits on your behalf. On board spend discounts may only be claimed using your own personal on board account card (known as a “cruise card”) under our cash-less system on board.
4.4. No benefit may be claimed retrospectively, i.e. by claiming a benefit that you were entitled to claim but which you did not claim at the time when you were entitled to do so. Please note that no refunds are given from The Portunus Club office in Southampton.
4.5. No benefits may be claimed in respect of nights spent on a ship for inaugural and overnight events, as an invitee of a charterer of the P&O Cruises ship or any cruise on which you have travelled as a concession (a list of concessionary types may be obtained from us on request).
4.6. Priority check-in, priority embarkation and embarkation lounge benefits will only be available for departures from Southampton for Gold Tier members. These benefits do not apply to world voyages.
4.7. Only one gift will be received on the world voyage, for Gold Tier members only.
4.8. On a world voyage, Sapphire and Gold Tier members will usually be invited to attend one Portunus Club Party each voyage and Gold Tier members will usually be invited to attend one Special Event each voyage. However, we do reserve the right to vary the frequency of these benefits at our discretion from time to time.
4.9. On cruises of seven nights or less duration The Portunus Club Party will not take place nor will there be a Special Event for Gold Tier members.
4.10. If your membership is cancelled for any reason, your entitlement to all points earned and associated benefits will immediately cease, although we will honour any benefits which have already been claimed against points validly earned at the time of cancellation.
5. On board spend discounts
5.1. The on board spend discount for each tier is as follows: * Ruby Tier 5% * Sapphire Tier 7.5% * Gold Tier 10%
5.2. The on board spend discount shall be applied to purchases net of any on board credit. For example: On board spend £1,000 Less on board credit of £100 £900 Gold Tier discount at 10% £90 Amount to be paid £810
5.3. Unless otherwise stated, an on board spend discount will not apply to medical services and products, visa arrangements, gratuities, casino (including bingo), art sales, to any purchases during inaugural events when a P&O Cruises ship is chartered or from the Gift Collection brochure, except as decided by P&O Cruises, from time to time.
5.4. On board spend discounts are automatically added to your account, and will appear on your on board account statement at the end of the cruise. On board spend discounts are not transferable and cannot be claimed on purchases made using another person’s cruise card.
5.5. Any claims for on board spend discounts must be made when you receive your preliminary account statement before the end of your cruise holiday (please note that for cruise holidays of 4 nights or less in duration we do not issue a preliminary account statement). Once your account has been settled in full before you leave the ship, we will not accept any liability for any reimbursements or refunds in respect of any errors or omissions in on board spend discounts.
5.6. On a world voyage, if you book shore excursions prior to the start of your cruise, the total amount owed will be charged to your on board account before the end of your first segment, regardless of the segments in which the shore excursions are due to take place. Therefore, the on board spend discount applicable to the cost of the shore excursions reflects the tier you are in for the duration of your first segment.
6. General
6.1. Queries relating to club membership should be addressed to: The Portunus Club, Carnival House, 100 Harbour Parade, Southampton SO15 1ST or e-mail us at theportunusclub@pocruises.com or telephone The Portunus Club Hotline on telephone number 0845 3 585 500.
6.2. If you live outside the United Kingdom, we reserve the right not send to you all the information we send to members resident in the United Kingdom, e.g. promotional mailings, membership cards or The Portunus Club Magazine. Brochures showing fares in your local currency may be obtained from your local travel agent and all Portunus Club membership details can be accessed from our website www.pocruises.co.uk/loyalty. However all on board benefits will be the same as for UK resident members.
6.3. Any personal data, which we hold about you, will be used by us: to administer your membership; to provide you with information about your membership; to review your dealings with Carnival group brands including your purchasing preferences; to review, develop and improve our cruises and Carnival group offers; for market research and statistical analysis. We may also contact you by post, email and/or telephone in connection with your membership including to send you The Portunus Club Magazine (one per household) and other promotional mailings and offers from The Portunus Club. Please note that if you have previously indicated to us that you do not wish to be contacted for marketing purposes (for example on the Pre-Cruise Information form) you will not receive any mailings or other communications from The Portunus Club. If you would prefer not to be contacted in connection with your membership of The Portunus Club or if you wish to change your marketing preferences at any time please contact us (see contact details in 6.1). Full details of our current data protection policy are included in our Booking Conditions contained in our brochure and online at www.pocruises.co.uk/privacy
6.4. We reserve the right to change these terms and conditions at any time including, without limitation, the basis for earning points, the benefits and the tier structure. You should be aware that we may update these terms and conditions from time to time without notice to you. You should review these terms and conditions periodically for changes by visiting: www.pocruises.co.uk/loyalty
6.5. Points can only be earned, held and used as set out in these terms and conditions. Any other use, award, sale, exchange or transfer of points, or attempt to do so, is a serious breach of these terms and conditions. Any points not earned and held in accordance with these terms and conditions will be invalid and cannot be redeemed for benefits.
6.6. If we do not strictly apply any term or condition at any time, we are not prevented from choosing to strictly apply that term or condition or any other term or condition at any other time.
6.7. These terms and conditions will be governed by English law and the non-exclusive jurisdiction of the English courts. All cruise holidays with P&O Cruises are governed by our Booking Conditions contained in our brochure and on our website at www.pocruises.co.uk
6.8. Carnival plc is a company incorporated in England under registered number 04039524 with its registered office address at Carnival House, 5 Gainsford Street, London, SE1 2NE.
Updated: March 2008
Back to top