Prices and promotions can vary from time to time, in line with the rest of the travel industry. However, we are not able to honour these changes retrospectively.

The cruise I booked has dropped in price or the offer has changed. I wish to challenge this?

Yes, you can change your bed configuration on <a href="/mycruise/login" target="_blank" rel="noopener noreferrer">My P&amp;O Cruises</a>. Just go to the Booking Summary page and scroll down to where you see the option to make this change. Dependent on the number of passengers in the cabin, it may be that your configuration has to remain as twin beds due to the use of pull-down beds.

Can I change my bed configuration?

Cabin allocation can take place right up to the day of departure, although typically most allocations are done at least two weeks prior to sailing. If this has not happened on your booking, please do not be concerned; arrive at the terminal as planned on the day of embarkation.

Why hasn't my cabin been allocated yet?

No, only the lead guest from the booking will receive the booking confirmation and any subsequent communications.

Does everyone on the booking receive cruise documentation?

Changes to a booking are not possible online. For bookings made directly with us, please contact us and we will be happy to help. If you have made a booking through a travel agent, please contact them in the first instance for assistance.

How do I modify a booking online?

For bookings made directly with us, please get in touch so we can make sure we have the right contact details for you. If you have made a booking through a travel agent, please contact them in the first instance for assistance.

I have not received my booking confirmation, how do I request another copy?

If you are travelling with children or teenagers, our family prices offer generous reductions, utilising the extra beds that are contained in a number of cabins. For infants aged 1 and under, a reduced rate applies; this will remain the same no matter which cabin grade is booked, from Inside cabin all the way up to a Suite.
Please note, if a child is booked into a lower bed, (i.e. the first two beds in the cabin), there isn’t a reduced rate and the standard double rate will be charged.

Do cruise prices apply to children of all ages?

Yes, all of our ships have cabins dedicated to solo travellers.

Can I go on a cruise holiday by myself?

Yes, you can do a back-to-back sailing on two different P&amp;O Cruises ships. Just make sure you allow enough time to transfer between the two ships, and don’t forget you will have to go through the standard embarkation process for your second sailing.
Should you wish to do a back-to-back sailing that involves a second company, please make sure you understand any extra or different requirements that the second company might have.

Can I do a back-to-back sailing on two different P&O Cruises ships/ships from different companies?

Yes. A select number of our 3- and 4-bed cabins across all our ships, will include a sofa bed or pull-down bed, or both. To find which cabins have sofa beds, please see the notes on the deck plan for each ship. You'll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Do you have sofa beds on board?

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are, however, some exceptions where the beds are fixed as twins. The notes on the deck plan for each ship explain the types of beds that are in the cabins. You'll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Which cabins have fixed beds?

The doors between cabin balconies will always be locked when you first board, so please speak to your cabin steward if you would like the door to remain open for the duration of your holiday. You'll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Are the balconies interconnecting?

On Arvia, Azura, Britannia, Iona and Ventura, there are locks on the balcony doors. Arcadia and Aurora do not have locks but be securely closed by pulling the handle up.

Do the doors to balconies lock?

All the bath and shower dimensions across our ships vary depending on the cabin grade. Within a particular cabin grade, for example Inside cabins, all the bathrooms within that grade are approximately the same size. The Suites across all our ships typically have larger bathrooms. The configuration of the bathrooms within our accessible cabins is different.

What is the size of the bath/shower?

Due to the shape of the ship, some of our balcony cabins become partially shaded or completely shaded. To see exactly which cabins this affects, please view our deck plan for each ship. You can find these either within our brochure or via the Our Ships tab at the top of this page.&nbsp;

Which balconies are shaded/partly sheltered and what do they look like?

Whether your cabin has a bath or shower, or both, depends on the cabin grade you choose. For more detail, please see the cabin notes on the deck plan for each ship. You’ll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Which grades of cabin have a bath or shower?

The configurations of our 3- and 4-bed cabins across all our ships dependent on the cabin grade chosen. You might have additional beds in the form of a single sofa bed and a pull-down bed, two upper pull-down beds or a double sofa bed. For more detail, please see the cabin notes on the deck plan for each ship. You’ll find deck plans in our brochure or via the Our Ships tab at the top of this page.&nbsp;

What does a 3- or 4-bed cabin look like?

Plug sockets
You'll find standard UK three-pin plug sockets on all of our ships. These are usually located next to your dresser table, by your tea tray, by your TV and near your bed or sofa. Arvia and Iona also have USB ports by each lower bed which are usually under the light.
Shaver points
Shaver points are located in the bathrooms on Arcadia, Aurora, Azura and Britannia. On Britannia, the shaver socket is the US two-pin version and will require an adaptor to use a UK three-pin plug.
Shaving sockets on Arvia and Iona are only available in Suites.&nbsp;Whilst Arvia and Iona are advanced in many ways, these ships don't have shaver points in the cabins (other than in Suites). A shaving adaptor can be asked for on request from your cabin steward.
Electrical supply
The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. 
The supply on board is:
<ul>
<li>Arcadia&nbsp;- 220V / 110V / 60HZ</li>
<li>Arvia -&nbsp;230V / 60HZ</li>
<li>Aurora&nbsp;- 220V / 60HZ</li>
<li>Azura&nbsp;- 230V / 115V / 60HZ</li>
<li>Britannia&nbsp;- 230V / 120V / 60HZ</li>
<li>Iona -&nbsp;230V / 60HZ</li>
<li>Ventura&nbsp;- 230V / 115V / 60HZ</li>
</ul>
The above voltage is sufficient to charge&nbsp;electrical equipment such as laptops and cameras.&nbsp;

What type of plug sockets / voltage are used on board and where are they located?

Yes, you'll find tea and coffee-making facilities in your cabin. Should you require any extra tea bags or coffee sachets, these can be supplied, upon request, by your cabin steward. Complimentary tea and coffee are also available from the buffet area.

Can I make tea and coffee in my cabin?

There are various places within your cabin to store your luggage. As well as your wardrobe and the space nearby, you should also be able to store suitcases underneath your bed.

Where can I store my luggage on board?

Yes, this is available for all suite guests. If you are travelling in an alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward.

Can I request an ice bucket and additional glasses for my cabin?

All of our wheelchair-accessible cabins feature a roll-in shower with handrails by both the toilet and shower. Some of our other cabins also include a small grab rail to assist getting in out of the bath or shower. Please call our Customer Contact Centre on 0345 355 5111 to find out which cabins this applies to. You can also request for a handrail to be added to your cabin, if this is not currently included.

Do showers / baths have handrails?

This will depend on the cabin type you’ve booked. Please click on the ‘Our Ships’ tab at the top of this page and then select ‘Accommodation’ to find a full list of the facilities included in each of our different cabins and suites.

What facilities are in my cabin?

Yes, every one of our cabins has an air-conditioning control panel. This will allow you to control the temperature of your cabin. The conservatory part of the Conservatory Mini-Suites on board Arvia and Iona are not temperature controlled but are ventilated.

Can I control the temperature in my cabin?

Yes, you'll find a retractable drying line in the shower area of your cabin.

Is there a drying line in the bathroom of my cabin?

Yes, you'll find a small refrigerator in your cabin, which is normally set below four degrees Celsius.

Is there a fridge in my cabin?

Our bathrobes and slippers come as a one size fits all for adults.

What size are the bathrobes and slippers?

Children’s bed rails/guards are available on all our family-friendly ships. Bed rails/guards can be requested on board or by <a href="/contact-us">contacting us</a> beforehand. We do not offer bed rails/guards for adults.

Do you have bed rails/guards?

Our cots come with fitted sheet covering the mattress and one small cellular blanket.

What bedding is supplied in a cot?

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) Conservatory Mini-Suites (Iona and Arvia) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship and are not supplied in any other cabin.
Bathrobes are also available to purchase from our Gift Collection via our Contact Centre prior to your holiday.

Are bathrobes and slippers supplied?

Yes, the tap water on our ships is drinkable. However, should you prefer, canned water is available to buy on board.

Can I drink the tap water in my cabin?

You’ll find a casino on board all our ships and each one offers a variety of games to play. From roulette to three card poker and blackjack, you can buy chips from the dealers and try your luck at our hosted tables. If you’re new to gaming, you might like to pop along during the day for a fun and complimentary lesson. You’ll also find a large assortment of the most popular reel and video slot machines.

Is there a casino on board?

Casino chips can be bought in cash from the dealers at all tables, or charged to your on-board account. You can play slots with cash or by inserting your cruise card directly into the machine. Please note, all slot winnings must be cashed out onto your cruise card. If you have on-board spending money, it can’t be used in the casino. On all ships, you’ll receive a £5 free play slot bonus after you play your first £20.&nbsp;

How can I pay in the casino?

On sea days, the slot machines will be open from 10am until late. The tables will be open from 12pm until late. On port days, the casino will open from about 30 minutes after departure until late.

When is the casino open?

Casino chips must be cashed in on board before the end of your holiday. If you take chips home at the end of your holiday, they won’t be valid the next time you sail.&nbsp;
If you accidentally take chips home, please send them recorded delivery with your full name, cruise code and booking reference to:&nbsp;
&nbsp;
Guest Support
P&amp;O Cruises
Carnival House
100 Harbour Parade
Southampton
SO15 1ST
&nbsp;
Once we’ve received them, we’ll carry out investigations and hopefully be able to refund the value of the chips to you. This may take some time and we can’t guarantee we’ll be able to do this, so we strongly recommend you cash in any unused chips before disembarking.

What if I have unused casino chips at the end of my holiday?

If your child is registered with The Reef children’s club and attends on the day, our Reef Rangers will ensure your child’s birthday is celebrated, and that they create their own special holiday memories.&nbsp;

What happens if my child has a birthday on board?

We want every child to have&nbsp;a great time&nbsp;in our children’s clubs, in an environment where everyone is supported and cared for. To attend our clubs, children must be able to manage their personal care needs independently (unless they are of pre-school age) and join in group activities without one-to-one supervision or&nbsp;additional&nbsp;support.&nbsp;
We have <a href="/essential-information/code-of-conduct/childrens-club-behaviour-policy">participation guidelines</a> in place to help parents and guardians decide whether the children’s club is suitable&nbsp;based on the level of support we can provide in a group session.
If the children’s club seems&nbsp;the&nbsp;right environment for your child, please provide as much information as&nbsp;you can&nbsp;when registering them.&nbsp;Our Youth team&nbsp;on board&nbsp;will use our guidelines when discussing&nbsp;your&nbsp;child’s needs with&nbsp;you and&nbsp;will make the final&nbsp;decision on whether the club setting is&nbsp;appropriate at&nbsp;that time

Do you cater for children with disabilities in the on-board children's club?

When it comes to dining, we lay on a special early tea (the time and location will be confirmed once you’re on board) with healthy options and children’s favourites to suit younger tastes. Full details and menus will be available once you’re on board, as will details of the children’s tea parties.
If you prefer, the informal buffet is available from early morning to late evening and offers a wide selection of dishes. If you’d rather all dine together in the Freedom and Club restaurants, they’re great fun for families too. In fact, children are welcome in any of the dining venues on board. Meals aren’t provided in the children's club, however snacks are provided in the playrooms.

Where can children dine?

As a family-friendly company, we recognise the benefits of breastfeeding to mothers and infants, so breastfeeding is welcome on board. We can puree/mash food from the Freedom and Club restaurant menus and we can provide a range of HiPP organic baby food jars for free if you request them in advance of your holiday. We offer jars for children aged 4+ months and 7+ months in an assortment of savoury and dessert flavours. If you’d like to have the HiPP jars on board, please call our Customer Contact Centre on 0344 338 8003 at least eight weeks before the start of your holiday to make the arrangements.&nbsp;
Please note: We cannot supply guests with baby food on bookings made within 8 weeks of the departure date.&nbsp;
If you need a different type of baby food, you’re welcome to bring it on board and store it in your cabin.

What baby food options are there on board?

Our family friendly ships offer dedicated children’s clubs run by enthusiastic,&nbsp;energetic&nbsp;and qualified&nbsp;crew. The clubs are tailored&nbsp;by age groups and are lively, much-loved spaces – ideal for children who enjoy taking part in structured activities and are keen to meet new friends.
There&nbsp;are&nbsp;a host of&nbsp;different&nbsp;activities&nbsp;organised&nbsp;by our Reef Rangers to keep children of all ages entertained.&nbsp;You can learn more about&nbsp;our&nbsp;children’s clubs&nbsp;<a href="/family/kids-clubs-and-entertainment#kidsclubs">here</a>.

What activities are arranged for children?

To use The Reef and Scene, children and teenagers must be registered by a guest aged 18 or over on their booking. It’s best to register through the <a href="/mycruise/login">My P&amp;O Cruises</a> website, but if you forget you can attend a registration session at The Reef. These will be advertised in your daily Horizon.
Once your child is registered, you or your child's nominated carers can book sessions though My Holiday<a>, our online planner which </a>[KP1] you can access via your smartphone or tablet for free when you’re on board. Teens aged 13-17 can book their own sessions. Session times for the following day will be released daily at 8:30. Spaces are limited, so make sure you book as soon as possible. If you no longer need a session, you can cancel via My Holiday.

How can I book my children into the on-board children’s club?

When you book selected one-way fly-cruises, you can register for a complimentary coach service between selected UK airports and the port of Southampton. On one-way fly-cruises sailing from Southampton, you can park at the UK airport and a coach will take you directly from there to board your ship. When you fly home, your car will be waiting where you left it at the airport. Alternatively, if you start your holiday by flying to meet your ship in the region you’ll be cruising in, then sail back to Southampton, a coach can take you back to the airport where you left your car. 
The details of when and where the coach transfer will depart will be viewable on the ‘Itinerary’ tab of the My P&amp;O Cruises website approximately 30-35 days before departure, as this is when the details are confirmed with the coach company. Please inform us or your travel agent at the time of booking if you’d like to book this service.

Do you offer a coach service on one-way fly-cruises?

It’s best for you to contact your agent, as we can’t make significant changes to bookings that aren’t made directly with us. This applies to all queries regarding cancellations, transfers and upgrades.

How can I amend a booking I made through an Agent?

All our ships offer Freedom dining, which gives you the option to arrive at a restaurant and request a table when you like (you may need to wait at busy times), or join a virtual queue on My Holiday so you can relax at the bar or in your cabin – we’ll let you know when your table is ready. If you choose Club dining (available on selected ships only), you’ll dine at the same time with the same people each evening. It’s a great way to make new friends, and tables sizes range from two to eight. With Club dining, you’ll choose your preferred dining time and table size when you book your holiday. 
 
Your ship has its own unique Freedom and Club restaurants where you can explore flavours from around the world, along with favourites from home, at almost any time of the day. An excellent choice for breakfast, lunch and dinner is fully included. At least once on every holiday, you can soak up the atmosphere of a special Celebration Night. These elegant occasions offer a great chance to dress up and enjoy an exquisite five-course dinner menu personally devised by Marco Pierre White. Other dining options range from the popular buffet to snack bars and poolside grills. 
All meals in the dining venues mentioned above, including Celebration Night dinners, are included in the price of your holiday.
If you’re keen to try something different, you can enjoy one of our speciality restaurants, where for a small charge you can enjoy unique themed dining experiences. You can book tables in these venues before your holiday on My P&amp;O Cruises or while on board via My Holiday. Walk-ins may be possible but at busy times you may need to wait for a table. You can also order room service for light bites or full meals. Room service is available 24 hours a day and most items incur a small charge. A room service menu will be available in your cabin.

What dining options are available on board?

If you have Club dining and you’re not back to the ship by your allocated dining time, you’ll be able to dine in the buffet restaurant or make a reservation in advance for one of the speciality restaurants. If many guests are due back late because of shore experience timings, the restaurant manager may change the early dining time to start later. If this is this case, we’ll let you know via your daily Horizon.

My shore experience will get me back to the ship after my allocated Club dining time. Will I be able to dine in my usual restaurant?

The buffet restaurant on each of our ships is located on the Lido Deck, at the aft of the ship.

Where is the buffet restaurant on board?

You can enjoy breakfast in any of our Freedom and Club restaurants, at the buffet or in your cabin. If you’re travelling in a Suite (excluding Conservatory / Mini Suites) you’ll have the option of an exclusive breakfast every day in Epicurean on board Arvia, Iona, Britannia, Azura or Ventura, in Sindhu on board Arcadia and in The Glasshouse on board Aurora.

Where can I go for breakfast on board?

To view the choice of speciality restaurants on board each ship, click on the ‘<a href="/cruise-ships" target="_blank">Our&nbsp;Ships</a>’ tab at the top of this page, then click on the name of your ship from the menu that appears. Scroll down and click on ‘Dining’ and you’ll see all the restaurants on board.

Which speciality restaurants are on board my ship?

All restaurant opening times will be confirmed in your daily Horizon, available in your cabin, once you’re on board.

What are the restaurant opening hours?

If you have Club dining, you can choose your table size when you book your holiday (subject to availability). We have tables for two people in our Freedom restaurants but, in general, all tables in these venues are only made available when you join a virtual queue on My Holiday or walk into the restaurant and request a table (which may not be available immediately). Tables in speciality restaurants are bookable and allocated on a first-come, first-served basis and we’ll always try to provide a table suitable for you. In the buffet, you’re free to sit at any available table.

Can I book a table for two people in the restaurant?

Freedom dining is perfect if you'd rather go with the flow and be flexible, as you can dine anytime from 6 – 9.30pm. Table sizes range from two to eight people, and are provided on a first-come, first-served basis. You can also join a virtual queue on My Holiday, a free service you can access on your smartphone or tablet while on board. It’s a great option if you’d prefer to relax in your cabin or at the bar and wait for us to let you know when your table is ready.

What is freedom dining and which restaurants are reserved for this?

Most of our ships have at least three Freedom and Club restaurants (Aurora and Arcadia are smaller, so they have fewer), as well as a buffet and other options such as snack bars and poolside grills. Meals in these venues are all included in the price of your holiday. We also have speciality restaurants which offer different menus for an extra charge. To view the choice of dining venues on board each ship, click on the ‘Our Ships’ tab at the top of this page, then click on the name of your ship from the menu that appears. Scroll down and click on ‘Dining’ and you’ll see all the restaurants on board.

What restaurants are on each ship?

Afternoon tea is served on a ship day once a week on-board our ships. Partake in the quintessentially British tradition in the main restaurants and savour a classic selection of finger sandwiches, freshly baked scones and delectable cakes, all served at your table with a choice of hot drinks. For a more relaxed affair, help yourself to a casual afternoon tea at the buffet restaurants. To view exactly which restaurants this will be held in, please read your daily Horizon once on board.
Some ships also offer afternoon tea in the speciality restaurants on selected sea days for a small charge. For example, on board Azura, Britannia and Ventura, you can enjoy a sumptuous afternoon tea in Epicurean.

Do you offer afternoon tea?

If you choose Club Dining, you can select your preferred dining time and table size when you book your holiday. You can also book our speciality restaurants on <a href="/mycruise/login?otprrf=1">My P&amp;O Cruises</a>&nbsp;from 120 days&nbsp;before your holiday, right up to midnight the evening before you sail. You can pay cover charges for most of these venues when you book, while some restaurants price dishes individually and charge you at the end of your meal.

Can I pre-book restaurants?

You’re welcome to wear national and religious dress, including headdresses, on board. If you wear a headdress, depending on the amount of your face it covers, you may be asked to unveil for a security photo at check-in and when passing through security check points ashore and on board during your holiday. Some items of national dress such as ceremonial blades and swords are not permitted, and you should check our list of <a href="/frequently-asked-questions?categoryId=life-on-board&amp;questionId=What-am-I-not-allowed-to-take-on-board.summary">prohibited items</a> before you pack.&nbsp;

Can I wear national or religious dress on board?

We don’t currently offer this service on board.

Can I hire formal wear?

Our venues on board have dress codes in place to make your holiday that extra bit special. However, some venues you can keep it a bit more casual each evening. Please note that tailored shorts can be worn in the below venues on Evening Casual nights but can’t be worn in any venue on Black Tie evenings, except for the Buffet. 
 
 &nbsp;
Please see below which venues operate a more casual dress code:
Arvia:
<ul>
<li>Horizon Restaurant (Buffet)</li>
<li>6th Street Diner</li>
<li>The Olive Grove</li>
<li>The Keel and Cow</li>
<li>The Glass House</li>
<li>The Beach House</li>
</ul>
Arcadia:
<ul>
<li>Belvedere Restaurant (Buffet)</li>
</ul>
Aurora:
<ul>
<li>Horizon Restaurant (Buffet)</li>
<li>The Glass House</li>
<li>The Beach House</li>
</ul>
Azura:
<ul>
<li>Verona and Venezia (Buffet)</li>
<li>The Glass House</li>
<li>The Beach House</li>
</ul>
Britannia:
<ul>
<li>Horizon Restaurant (Buffet)</li>
<li>The Glass House</li>
<li>The Beach House</li>
</ul>
Iona:
<ul>
<li>Horizon Restaurant (Buffet)</li>
<li>The Olive Grove</li>
<li>The Keel and Cow</li>
<li>The Glass House</li>
<li>The Beach House</li>
</ul>
Ventura:
<ul>
<li>Waterside and Beach House Restaurants (Buffet)</li>
<li>The Glass House</li>
<li>The Beach House</li>
</ul>
For a full list of where dress codes apply, click <a href="/what-to-wear" target="_blank">here</a>

Does the dress code apply to all areas of the ship?

Every holiday includes at least one Celebration Night. On Arvia and Iona, you’ll have an extra one on cruises of 11 – 14 nights, and three Celebration Nights on cruises of 15 – 19 nights.
 On all our other ships, it’s two Celebration Nights on holidays of 7 – 10 nights, and three on holidays of 11 – 14 nights.&nbsp;
Please note that this can vary. Full details will be provided on the My P&amp;O Cruises website before you sail.

How many Celebration Nights will there be during my holiday?

Yes, you can embark together at the latest embarkation time you’ve been given. However, we’re unable to amend individual arrival times to match a specific embarkation time slot.

Our party has different embarkation times. Can we all embark together?

On your final night on board, you’ll be asked to pack your luggage and leave it outside your cabin by a certain time. We recommend you don’t pack valuables, fragile items, medication, or anything you’ll need for that night or the next morning (e.g. your toothbrush!). Your luggage will be taken from outside your cabin and will be waiting for you to collect in the cruise terminal when you disembark the next morning.

What happens to my luggage at the end of my holiday?

If you can’t find your luggage in the cruise terminal after disembarking, please seek help from staff in the baggage hall who will try to locate it. If they can’t find your luggage, please go to the baggage enquiries office (within the baggage hall) and complete a missing baggage form. After disembarkation is complete, we’ll examine any leftover luggage to see if yours is there or if any guests have mistakenly taken the wrong luggage. If this is the case, we’ll arrange for your luggage to be returned to you.&nbsp;
If you get home and find that you’ve accidentally taken the wrong luggage, please contact The Baggage Handling Company on 02380 873 111 or email: info@thebaggagehandlingcompany.com

What should I do if my luggage is missing?

All our ships offer a full programme of films which will be advertised in the daily Horizon. Some ships have dedicated cinemas, whereas others show films at other venues, for example on giant outdoor screens or in the theatre. You can also watch a selection of films on your in-cabin TV and, on Arvia, Iona, Britannia, Azura and Ventura, you can enjoy movies on demand.

Is there a cinema on board?

You’ll be able to view any available bookable events via <a href="/mycruise/login" target="_blank">My P&amp;O Cruises</a> online portal before your holiday and book signature performances in our theatres from 14 days prior to departure. You may also book once you’re on board using the <a href="/my-holiday" target="_blank">My Holiday</a> web-app. While we will accept walk-ins if space allows, we strongly recommend pre-booking your theatre shows to guarantee a space to enjoy an evening of entertainment. Please refer to your daily Horizon magazine when you get on board for the booking details of each event.

Can I pre-book the entertainment on board?

Yes, there’s a theatre on board each of our ships and they all have an allocated number of wheelchair spaces. You’ll be able to view any bookable events on the <a href="/mycruise/login" target="_blank">My P&amp;O Cruises</a> <a>website</a>&nbsp;in advance of your holiday and you can book seats for shows in our theatres from 14 days before departure.

Is there a theatre on board and if so, is it wheelchair accessible?

Yes, all our ships have a late-night venue on board where you can enjoy music and dancing. For details about what’s on at different times in the venues on board, check your daily Horizon.

Is there a nightclub on board?

A sports channel called Sport 24, which offers coverage of major events, is screened in selected venues on all our ships. You can find full details of the sporting events shown on board at <a href="http://www.sport24live.com/" target="_blank">sport24live.com</a>. The channel is also available to view on your in-cabin TV.

Can I watch sport on board?

The Shine Rewards programme rewards front-line travel agents for making Select Price cruise bookings, taking part in P&amp;O Cruises related training and engaging with our brand. Travel agents can accumulate points and spend them on e-vouchers, brand related merchandise and cruise holidays via the reward portal/catalogue on the Shine website.

What’s the Shine Rewards Club?

If you become ill you will need to isolate for your well-being and the well-being of other guests. We’ll make sure you’re well looked after with full room service, a choice of three meals a day, and a complimentary laundry service.
Any instances of positive cases on board will be managed by our on board medical teams in conjunction with the local port authority to determine the best course of action.
If you’re required to disembark the ship for this reason, our dedicated support team will help you contact your travel insurance provider.
Don’t forget, appropriate travel insurance remains a requirement to travel. Please visit our <a href="/travel-insurance" target="_blank">travel insurance</a> page to find out more. 
For more information, including testing information, visit our <a href="/cruise-with-confidence/vaccination-and-testing-policy" target="_blank">medical requirements</a> page.

If I become ill on the ship what happens?

If you have had a positive COVID-19 test within the three days before you fly, you will not be able to board the aircraft.  You will need to liaise with your insurance provider about alternative flights, to join the vessel once at least 3-days has passed since your positive result and you have improvements in your symptoms and you have been without fever for 24-hours without the use of fever-reducing medications.

What happens if I test positive for Covid-19 before my fly-cruise holiday? 

If you test positive for COVID-19 on a fly-cruise holiday, our duty of care means you will be unable to take your P&amp;O Cruises booked flight. Depending on where you If you are still in isolation when you are due to disembark you will be given the choice to either disembark the ship at your scheduled port of disembarkation (and complete your isolation ashore) or stay on board for the entirety of the next cruise or until you have completed your period of isolation. You will need to liaise with your insurers to book and pay for any alternative travel arrangements home.
&nbsp;
UK resident guests who test positive for COVID-19 and are in isolation on their return to Southampton will be able to travel home after disembarkation.
Travelling out you are recommended to wear a mask and declare your symptoms.

If I’m in isolation on the ship due to covid 19 on a fly cruise holiday do I get off at the next port or stay in isolation on the ship?  

Yes! For 100+ Carnival Corporation &amp; plc shares (NYSE: CCL / LON: CCL / NYSE: CUK) you can be eligible for additional onboard credit.&nbsp;&nbsp;
Please see <a href="http://www.stockperks.com/carnivalcorp">here</a>&nbsp;for full details on how to redeem.&nbsp;&nbsp;

Do Carnival Corporation & plc shareholders get any benefits? 

P&amp;O Cruises - Sailings of 6 days or less £30. 
7-13 days £60. 
14 days or longer £150

What is the value of shareholder onboard credit based on cruise duration? 

Shareholder benefit can only be applied to the person who holds shares. It isn’t transferrable.

Can you gift your shareholder on board credit to friends or family? 

The shareholder benefit value is as per below, regardless of whether you hold 100 or more shares:
Holidays of 6 days or less £30. 7-13 days £60. 14 days or longer £150

Can you receive more on board credit if you hold more than 100 shares?

Shareholder benefits can be applied to all fare types, excluding specific campaign promotions (please see exclusions mentioned below)
 
Shareholder benefit will not be granted if your booking is through a discounted promotion such as 
·       Friends and Family offer 
·       TIS (Travel Industry Services) 
·       A net rate given by the Travel Agent  
·       A complimentary booking

Can shareholder benefit be applied to all fare types? 

Your application must be sent to us no later than 21 days prior to departure. Currently, we accept shareholder applications for sailings up until 31st&nbsp;December&nbsp;2024.

What is the deadline to apply for shareholder benefit/how far ahead can I apply?

No, you don’t need to be the lead guest to enjoy the benefit. If the shares are held in joint names, the on-board spending money will be granted to one name on the booking itself.

Do you need to be a lead guest to receive the shareholder on-board credit benefit? 

If a Carnival share certificate issued by Equiniti is held, you will still need to create an account so that your shares can be saved to your profile, but you will not need to supply evidence on each occasion.&nbsp;

If I hold shares with Equiniti, do I still need to supply the evidence? 

On our larger ships, Arvia and Iona, you can book a dining table for a group of up to 10 guests via <a href="/mycruise" title="" target="_self">My P&amp;O Cruises</a>, subject to availability. If you can't book the table size you need via <a href="/mycruise" title="" target="_self">My P&amp;O Cruises</a>, please contact the restaurant as soon as possible once on board and they will do their best to accomodate you.For more information, see our <a href="/help-hub/centre/life-on-board/food-and-drink/group-dining-booking" target="_blank" rel="noopener noreferrer">help article here.&nbsp;</a>

How do I book a table for a large group?

Pool towels are placed in the cabins on Arvia, Britannia, Arcadia and Azura. Fresh towel exchanges are available on the open decks. Pool towels may also be taken ashore and can then be exchanged for a fresh towel upon return.&nbsp;
For Iona, Aurora and Ventura, towels are available on the open decks.&nbsp;Pool towels may be taken ashore.

Can I take a pool towel ashore?

We cater to a range of dietary requirements including vegan, vegetarian and gluten free diets. You will need to notify us of&nbsp;any&nbsp;requirements when booking your fly-cruise.If you have booked your flights separately, you will need to contact the airline directly. &nbsp;If you have booked through our website, you’ll still need to call and make our&nbsp;<a href="/contact-us" target="_self">Customer Contact Centre</a>&nbsp;aware of your dietary needs.For more information, please visit our dietary requirements page <a href="/accessibility/life-onboard/dietary-requirements" title="" target="_self">here</a>

Will my dietary requirements be catered to on my flight?

On the final morning of your cruise, you must vacate your cabin at 8:00am and will be required to disembark the ship in accordance with your disembarkation time, which will be provided a few days prior to the end of your cruise. 
You will be given cream luggage labels and must place your bags outside your cabin the night before disembarking. The crew will collect these and offload them from the ship. Your luggage will be stored securely on the quayside, from where you can collect them when you leave the ship.
 
Cruise bookings with flights included
If flights are included in your P&amp;O Cruises fly-cruise booking, you will still need to vacate your cabin at 8:00am, but you are welcome to stay on board until nearer to your flight departure time and will still have access to all outlets such as our restaurants and bars. If you have registered a credit/debit card with your on-board account, you’ll be able to make purchases on board until you disembark. Shower and freshening-up facilities will be available for use at Oasis Spa and Salon at no extra cost. You will then be picked up by your transfer and taken to the airport, ready for your flight home.

What time do I have to check out of my cabin on disembarkation day?

No, foreign exchange services are not offered on board our ships, so please ensure to exchange any money you might need before you travel.
Alternatively, you will find currency exchange services and ATMs in most ports.

Do you offer foreign exchange services on board?

No, you’ll only be able to access the booking with the reference number you used to log in.&nbsp;
To log in to My Account and view all your upcoming cruises, you’ll need to log in with your email address and password, you can do this&nbsp;<a href="/login.html">here</a>

If I log in with my booking reference number, will I be logged in to My Account too?

Check that you have added your My Account number in the 'My Details' section of your account.&nbsp;&nbsp;
If your My Account number is missing, please add it under the My Account number section towards the bottom of the page.&nbsp;
If your My Account number is linked to your My Account, you can add future bookings by searching the booking reference. Your booking reference can be found on your booking confirmation, which would have been emailed to you at the time you booked.&nbsp;
Visit the '<a href="/mycruise.html">My P&amp;O Cruises</a>' or 'Loyalty &amp; Cruise History' sections of My Account to add a future booking.
If you are getting a message advising that there are currently no bookings associated with your account, you can add a booking by entering your booking reference. If you have booked recently, please wait 30 minutes.
If you're still having trouble? Call us on 0344 338 8003.

What if I can’t see my future bookings? 

Yes, you will be automatically opted in to loyalty communications. In My Account you will be able to personalise all communication preferences.

Does creating a My Account automatically opt-in for marketing communications?

Have you booked within the last 10 minutes? If so, please try again after 10 minutes.
If you have booked more than 10 minutes ago, please check you are searching with a P&amp;O Cruises booking reference. Your booking reference is 6 characters (e.g., AB1C2D) and can be found on your booking confirmation or emails from P&amp;O Cruises about your booking. 
Also, check that your first name, last name and date of birth under My Details is the same as on your booking confirmation.  
You’ll need to update your details so that they match the details on your cruise booking confirmation. This will have been sent via the email address ‘NO-REPLY@POCRUISES.COM’.  
To update your details go to ‘My details’ and edit your name and date of birth.  
Please note; only future bookings can be added. To see past cruises please visit My Loyalty and Cruise History section and if you already have a future booking or My Account number linked to your account you will need to call the Customer Contact Centre on 0344 338 8003 who will be able to change your details for you.

Why can't I add my future booking to my account?

If you're being a shown an error when trying to access your booking, please make sure you're entering your P&amp;O Cruises six-digit booking reference (e.g., AB1C2D).
Please also check for typos in the name and date of birth being entered, ensuring they match the booking confirmation details.
You can find these details on your booking confirmation which we emailed to you at the time of booking.
If you have made your booking within the last few minutes please allow 10 minutes before trying to log in.
If you are still having trouble logging in, please <a title="contact us for further booking reference help" href="/contact-us">contact us</a>.

I can't log in using my P&O Cruises booking reference

Cots can be added to our family-friendly cruises, excluding the exclusively for adults cruises onboard Arcadia and Aurora. To request a cot in your cabin, please get in touch with the Customer Contact Centre.
Please note: Not every stateroom is capable of accommodating a cot when the upper berth is in use.
Azura
<ul>
<li>All grades of cabin can accommodate a cot when the upper berth is in use. Inside cabins will be very congested if the upper berths in use and left with very little space to move around.</li>
<li>All grades of stateroom can also accommodate 2 cots, but the lower berths must be in a twin configuration.&nbsp;However, Inside cabins will be very congested and left with no space to move around. The exception to this is a Suite where 2 cots can be used and a double bed be set up.</li>
<li>Single cabins do not apply to the above.</li>
</ul>
Britannia&nbsp;
<ul>
<li>In a Standard Balcony, a&nbsp;crib cannot be added if the sofa bed is in use as there is not a sufficient amount of space to do this.</li>
<li>Suites and accessible cabins only can accommodate&nbsp;2 cots.</li>
</ul>
Arvia and Iona
<ul>
<li>Suites, Conservatory Mini-Suites, Balcony and Sea View cabins can accommodate&nbsp;a cot.</li>
<li>Cots are able to be added to Balcony staterooms even when the sofa bed or upper pullmans are in use.</li>
<li>Inside cabins are more restrictive for space and cannot accommodate&nbsp;a cot.</li>
</ul>
Ventura&nbsp;
<ul>
<li>All grades of stateroom can accommodate a cot and an upper berth.</li>
<li>All grades of stateroom can also accommodate 2 cots, however, the lower berths must be in a twin configuration. The exception to this is a Suite where 2 cots can be used and a double bed be set up,&nbsp;BA, BC and BE grades can accommodate&nbsp;2 cots.</li>
</ul>
&nbsp;
When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm
When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm
They weigh 8kgs.

Are cots available for use in my cabin?

Costa Coffee is sold in the various coffee shops and bars on-board. Costa Ice is also available to purchase - A range of iced coffees, creamy coolers and fruit coolers are on offer to help quench your thirst in the heat of the sun. Further details on these products are available on-board.

What is the brand of coffee sold in coffee shops on-board?

All our ships offer Wi-Fi so you can access the internet on your own devices. Satellite internet packages are available to buy before your holiday on <a>My P&amp;O Cruises</a> or once you’re on board. 
  
You can also use your roaming partner when near to the shore, or the Telenor Maritime network when at sea. Charges for these connections will be added to your mobile bill, so be sure to check with your service provider for details of costs and your data allowance.

Do cruise ships have WiFi on board?

The Blue Light Card (BLC) benefit of on-board spending money can only be added to Select Price fare bookings made direct and over the phone. The BLC number must be quoted at the time of booking, and as such we are unable to consider any requests to add this benefit retrospectively once the booking has been made. The BLC benefit of additional on-board spending money is applicable for the 1st and 2nd passengers in a cabin only and depends on the grade of cabin booked and the duration of the cruise.

Can I add my Blue Light Card to my booking?

<h2>Alcohol policy</h2>
We believe that responsible drinking is a valued and enjoyable part of a cruise. However, we ask that our policy for the responsible consumption of alcohol is adhered to at all times. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol. We may also confiscate alcohol in the terminal and at the gangway.
Each guest aged 18 years (21 years in United States of America ports) and older may bring up to one litre of wine or Champagne on board when they embark the ship for the first time only. Wine or Champagne over the one-litre limit will be confiscated and discarded and no compensation will be provided. If this alcohol is consumed in the dining rooms, bars, restaurants or lounge areas, it will be subject to a corkage fee of £20* per bottle, per occasion, which will be charged to the guest’s on-board account. Other alcohol types such as spirits are considered restricted items and guests are prohibited from bringing them on board when they first embark the ship.
Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge.
If a bottle of wine/Champagne has been bought for a guest through P&amp;O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.
On eligible cruises, guests are welcome to buy duty-free alcohol from the on-board shops to take home. It will be stored until the end of their cruise.
Should guests wish to enjoy a drink in their cabin, they will be able to refer to the Room Service menu, which has a selection of spirits and wines that can be purchased by the bottle.
The consumption and enjoyment of alcohol in a public area will always be subject to our responsible drinking policy. Bar staff may refuse service if a guest appears to be inebriated. Any offensive or unruly behaviour may result in individuals or the whole group being asked to leave the venue. Dangerous or violent behaviour is not acceptable and may result in individual guests or whole parties having their holiday terminated and having to make their way home at their own cost. Anyone under the age of 18 (or under 21 when in United States of America waters) will not be served alcoholic beverages on board and must not be in possession of alcohol. Please don’t be offended if we ask you to verify your age.
It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board, although 16 and 17-year-olds may be bought modest amounts of beer, cider or wine to drink with a meal in the restaurants when accompanied by a parent or legal guardian. *prices subject to change

Can I bring alcohol on board to consume in my cabin or in restaurants?

Absolutely!&nbsp;From dedicated children’s clubs to a variety of family entertainment, our holidays have&nbsp;something for everyone. 
Our family friendly ships offer dedicated children’s clubs run by enthusiastic, energetic and qualified&nbsp;crew. The clubs are tailored by age groups and are lively, much-loved spaces – ideal for children who enjoy taking part in structured activities and are keen to meet new friends. 
To ensure our children’s clubs remain a happy and enjoyable environment where everyone is looked after to the highest standards, children attending our clubs&nbsp;must&nbsp;be able to manage their personal care needs independently (unless they are of pre-school age) and join in group activities without one-to-one supervision or additional support.&nbsp;For more information, please read our&nbsp;behaviour&nbsp;policy and participation guidelines.
We understand&nbsp;our children’s clubs won’t suit every child’s and family’s needs, which is why our ships offer a wide variety of activities&nbsp;to choose from and explore. This includes everything from&nbsp;family friendly theatre shows&nbsp;and&nbsp;deck games to&nbsp;time together in the pool. 
You can also join&nbsp;an accessible cinema screening for softer lighting and gentler sound – perfect for enjoying movies together in a&nbsp;calmer sensory environment. 
We’re even&nbsp;launching a new quiet session in our children’s clubs for children who are unable to take part in main sessions&nbsp;– children can enjoy the space while joined by a parent or guardian in a calmer, less busy atmosphere.

Can I bring my children on a cruise holiday?

If you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you’ve booked on a Select Price holiday. This means you can:&nbsp;<ul><li>Transfer your booking once&nbsp;</li><li>Transfer your booking to a P&amp;O Cruises holiday of equal or higher value&nbsp;</li><li>Transfer your booking up to the date that the balance for your holiday is due.&nbsp;For your full payment due date, <a href="/legal-and-privacy/booking-terms-and-conditions" title="P&amp;O Cruises Booking Terms &amp; Conditions" target="_blank" rel="noopener noreferrer" aria-label="P&amp;O Cruises Booking Terms &amp; Conditions">please refer to the booking T&amp;Cs</a>.</li><li>Transfer your booking to a P&amp;O Cruises holiday sailing within 6 months of the original sailing date for full World Cruises, Classic Southern Hemisphere Journeys, Grand Tours or Exotic fly-cruises or 12 months of the original departure date for all other cruises.&nbsp;</li></ul>Please see our <a href="/help-hub/centre/amending-and-cancelling-a-booking/amending-transfering/can-i-transfer-my-cruise" title="" target="_self">help hub article</a> for more information.If you have made your booking directly with P&amp;O Cruises and want to cancel, please call our Customer Contact Centre on 0345 355 5111. If you have booked via a travel agent you will need to contact them to discuss any changes or cancellations.&nbsp;Dependant on the fare chosen and the cancellation notice given, a cancellation fee will apply, and this will be discussed with you at the time of cancellation. For more information, please see the <a href="/travel-health-advisories/flexible-cancellation-policy" title="" target="_self">flexible cancellation policy.</a>

Can I cancel or change my booking? 

Yes. All our ships feature accessible cabins which are suitable for wheelchair and mobility scooter users. Guests can navigate our ships via the accessible routes to public venues and the majority of deck areas.
Our accessible cabins feature wide doorways, sufficient floor space for wheelchair manoeuvrability, and accessible balcony cabins feature ramped access to the balcony. The bathroom is a wet-room-style shower room with a flush threshold, grab rails for the shower and toilet, and a pull-down shower chair.
Arcadia offers a number of partially accessible cabins. These cabins have a wet room with the above features, however, the cabins are smaller and have less floor space than an accessible cabin so they aren’t suitable for someone confined to their mobility aid.
Assisted listening is available in a number of our show lounges and theatres, and we can supply in-cabin visual alert systems with textphones. Important on-board literature is available in braille and we welcome certified assistance dogs on board.
When sailing from Southampton, we can offer wheelchair assistance for embarkation and disembarkation. Assistance will start once you’re inside the terminal building, where members of the mobility assistance team will escort you on board either in a ship’s wheelchair or using your own mobility device.
Help with disembarkation can be arranged on board the ship. If you have any questions, please contact Reception.
If you need assistance with daily living, such as washing, using the toilet, eating, moving around the ship or disembarking in destinations etc., you’ll need to travel with a companion/personal assistant who can provide this for you. The ship’s crew are unable to help with these tasks.
Please let us know when you book, or by calling our Customer Contact Centre (please visit our website for contact details) if you have a medical or mobility request or requirement to ensure we can meet your needs.

Can I cruise if I have a disability?

Guests will be able to go ashore independently but must adhere to the <a></a><a href="/cruise-with-confidence/destination-requirements">entry requirements</a> in each destination.

Can I explore ashore independently?

It is possible to be married on-board by the Captain or one of his representatives. Please see our dedicated <a href="/ceremonies-sea-shore">Ceremonies Sea and Shore</a> page or contact the Ceremonies team on 0344 3388595 (calls cost 5p per minute plus your telephone company's network access charge) for further information.
<ul>
<li>Weddings will take place on a sea day when the ship is at least 12 miles from shore.</li>
<li>To enable us time to apply for your marriage licence and make all the necessary arrangements, we require a minimum of three months notice.</li>
<li>The wedding ceremony is a civil service conducted under Bermudian law.</li>
<li>For your marriage to be recognised in your home country, there are a number of formalities to be complied with. Please check our terms and conditions in our Brochure for further information or visit our website for more information. </li>
<li>The cruise must be a minimum of seven nights in order to get married on-board.</li>
</ul>
<h3>Same-sex marriages</h3>
Unfortunately, we are currently unable to offer Same-sex marriage ceremonies. The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted. Until this issue is determined, we are able to offer same sex couples a &quot;Commitment Ceremony&quot; on board - this is a non-legal service conducted by the Captain or Senior Officer.

Can I get married on board?

All our ships have a deck or a dedicated track where you can enjoy a run, as well as treadmills in the gym. See details about each ship below.&nbsp;
<ul>
<li>On Arcadia, you can jog on the Promenade on Deck 3.
</li>
<li>On Arvia, there’s a jogging track on the Panorama Deck on Deck 18.
</li>
<li>On Aurora, you can walk on the Promenade on Deck 7, and jog on deck 13.
</li>
<li>On Azura, you can jog on the Promenade on Deck 7.&nbsp;&nbsp;&nbsp;
</li>
<li>On Britannia, you can jog on the Sports Deck on Deck 18.
</li>
<li>On Iona, there’s a jogging track on the Panorama Deck on Deck 18.
</li>
<li>On Ventura, you can jog on the Promenade Deck on Deck 7.&nbsp;
</li>
</ul>
In consideration of all guests, the above locations are available for running or walking between set times. Full details will be available in your Horizon daily programme which you’ll find in your cabin.
&nbsp;
Track distances:
On Arcadia, a loop of the Promenade is approximately 530 meters. To walk a mile, you need to do 3 laps. It’s OK to Jog around this deck but please be mindful of other guests.&nbsp;
On Aurora, a loop of the Promenade is approximately 460 meters.&nbsp; To walk a mile, you need to do 3.5 laps.
On Azura, the total length of the Promenade is approximately 414 meters. However, it doesn’t completely wrap around the ship. To cover a mile, you need to walk slightly less than 4 lengths of the deck.&nbsp;&nbsp;
On Britannia, you need to walk 7 laps of the Sports Deck to cover a mile.
On Iona, you need to walk 7 laps of the Panorama Deck to cover a mile.
On Ventura, one lap of the Promenade is approximately 460 meters.&nbsp; To cover a mile, you need to do 3.5 laps.

Can i jog or run on board?

Children attending the children’s club must be able to manage their own personal care needs independently, where&nbsp;age&nbsp;appropriate.&nbsp;This includes being able to use the toilet independently&nbsp;(this&nbsp;doesn’t&nbsp;include infants, as&nbsp;infants&nbsp;wearing nappies may attend Splashers if a parent or guardian has provided consent for the team to change them).

Frequently asked questions