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Consumer Protection Memberships

ABTA

We are a Member of ABTA, membership number V8764. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

Web link: ABTA

ATOL

The fly cruises shown on this website are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 6294. ATOL protection does not apply to all cruises shown on this website. All non-fly cruises sold in the UK are protected by ABTA. Please see our booking conditions for more information, and if in doubt ask us to confirm what protection may apply to your booking.

Web link: ATOL (CAA)

The European Commission publishes a list of air carriers which are subject to an operating ban throughout the EU and this can be viewed at: http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. P&O Cruises does not use any air carrier on this list.

 

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