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<ul>
<li>Price Promise applies to holidays booked directly with P&amp;O Cruises</li>
<li>The cheaper quote must come from a UK travel agent with a valid ABTA number</li>
<li>The price must be in GBP</li>
<li>We can’t apply Price Promise to bookings with added hotel stays or land tours, on-board booking benefits, Tesco redemptions or affiliate discounts</li>
<li>Once a claim is accepted, you can’t submit another quote for the same booking</li>
</ul>

A cruise with us should feel exciting from the very first click. That’s why, if you find your holiday cheaper elsewhere, we’ll match the price within 24 hours of booking. 
 
 We know a good price matters just as much as a good getaway, so if you’re quoted a lower price for your holiday within 24 hours of booking, we’ll refund you the difference. It’s our way of keeping things easy, relaxed and reassuring.

Yes, but your booking will be subject to our normal terms and conditions.

Can I cancel my booking if I’m unable to provide satisfactory evidence?

We are unable to accept hand written quotes as these cannot be validated.&nbsp;

Do you accept hand written quotes?

We will need to have received your quote within 24 hours of making your booking with us.

How long do I have to provide you with a cheaper quote?

If it has been accepted, you will receive a new booking confirmation with the adjusted price for your holiday within 48 hours of sending your information to us. Should we require further information, a member of our team will be in touch within 48 hours of receiving your evidence.

How will I know the outcome?

Unfortunately we are unable to accept quotes sent in the post.&nbsp; We require all quotes to be emailed in as we must receive them no later than 24 hours after your booking is made.&nbsp;

I am unable to email you the quote. Can I send my quote in the post?

Only as set out in our Booking Conditions. You will have up until 24 hours after you have booked to send in your cheaper quote and apply for Price Promise. Our Booking Conditions, including in relation to cancellation and deposit payments, will still apply once you have booked.&nbsp;

If I find this holiday cheaper after I have booked, can I cancel?

If this happens then your booking will cease to be eligible for Price Promise.

What happens if I am unable to provide proof within 24 hours?

If your holiday includes flights, we require the airport you are flying from shown on the quote.&nbsp;

What happens if my holiday includes flights?

We cannot offer Price Promise on holidays which include hotel/land packages as we do not provide these ourselves, making the required like for like comparison impossible.

What happens if my holiday includes hotels?

We require you to send in the cheaper quote within 24 hours of making your booking.
Your quote must include:
<ul>
<li>Ship and departure date/cruise number</li>
<li>Fare type</li>
<li>Cabin grade</li>
<li>Date of quote</li>
<li>Number of guests</li>
</ul>
If your holiday includes flights, your quote must include the departure airport. Note that you are eligible for Price Promise on our flight inclusive product only, where P&amp;O Cruises are acting as the Tour Operator. If your booked flights are premium cabin flights, your quote must also include this (airline cabin grade).
If the match request is for premium air, the quote must stipulate this.

What proof do I need to send you to have my booking price reduced?

The price difference will be used to reduce the balance payable for your holiday and will not affect the deposit which has been paid. If you’ve already paid the balance of your holiday, note that you will have the option for a refund of the difference or for it to be allocated as a credit to your on board account.&nbsp;

What will happen when my quote has been accepted?

Refunds can take up to 10 working days to credit your account, depending on your card provider.

When can I expect to see my refund?

OFFER ENDS 26 AUGUST 2025

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Future Cruise Credit breakdown

If you are expecting to see Future Cruise Credit (FCC) for your account, please ensure your date of birth and your My Account number have been added in the 'My Details' section (link below). Any exclusive discounts from FCC will be automatically applied during the booking journey on the booking summary page. Please read our&nbsp;<a title="http://www.pocruises.com/frequently-asked-questions" href="/frequently-asked-questions.html" aria-label="http://www.pocruises.com/frequently-asked-questions">frequently asked questions</a>&nbsp;for more information.

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If you spot anything that does not look correct, please call our Customer Contact Centre&nbsp;on 0345 355 5111

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To find out more about the P&amp;O Cruises loyalty programme, please visit our&nbsp;<a href="/peninsular-club.html">Peninsular Club</a>&nbsp;page.
Read or download our Peninsular Club booklet for our full&nbsp;<a href="/content/dam/po/pdfs/OC23223-PO-OBR-023-019-Peninsular-Club-Booklet.pdf">Terms and Conditions</a>.&nbsp;

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Frequently asked questions

Just email the lower quote (with the date and time clearly shown on your device’s screen) to Price.Promise@pocruises.com within 24 hours of booking. If it all checks out, we’ll adjust your holiday balance and update your booking confirmation.

- Ship, cruise number and departure date
- Price type (Select Price or Early Saver)
- Date and time, clearly showing it’s within 24 hours of your original booking
- Cabin grade (e.g., PF)
<blockquote style="text-align: center;">-Number of guests 
 
* For fly-cruises, we'll also need the departure airport, the airline and cabin class.</blockquote>

Here’s what your quote needs to include

Brilliant! Outstanding entertainment, great restaurants, helpful crew, clean room and comfortable beds! We had an unforgettable holiday! Highly recommend!

I went on my first ever cruise on board Aurora and it was totally fantastic. Everything about it was amazing, I would go again tomorrow if I could. Would certainly recommend P&amp;O Cruises.

Just came back from cruise to Spain and France it was an amazing ship. Crew, 5* a real team effort, nothing is too much trouble. Food was amazing, so much to choose from. We all had a great time, thank you to P&amp;O Cruises.

With P&amp;O Cruises, great value comes as standard. Enjoy comfortable accommodation, fantastic dining, pools and whirlpool spas, fitness facilities, sports courts, theatre productions, live music, comedy and films, plus the journey itself. Fly-cruise holidays also include flights and transfers, making it even easier to relax from the moment you travel.

Enjoy peace of mind at every stage of your holiday. With financial protection, flexible booking options and expert support, we're here to make travelling simpler, safer and stress-free from start to finish.

We know plans don't always stay the same. That's why Select Price bookings allow you to transfer to another cruise of equal or higher value free of charge before your balance is due. Added flexibility means you can book with confidence, knowing you have options if circumstances change.

Price Promise applies on all fare types on holidays booked directly with P&amp;O Cruises. You must provide evidence from a UK Travel Agent (with a valid ABTA Number) of a cheaper price within 24 hours of booking with us.&nbsp; You must be able to show that the fare quoted matches to the cruise you have booked with us and that the price has been quoted within 24 hours of that booking being made.&nbsp; The quote from the travel agent must include:&nbsp; 1.Same Ship &amp; Sailing date/Cruise Number; 2. Same Cabin Type &amp; Cabin Grade; 3. Same Fare Type; and 4. Time &amp; Date of Screenshot or Quote.&nbsp; In the case of holidays inclusive of flights booked directly with POC/Cunard, the flight must be like for like including same departure airport, airline, cabin class &amp; flight/route numbers.&nbsp; Price Promise only applies to holidays booked directly with POC/Cunard&nbsp; and does not apply to bookings made via travel agents or where POC/Cunard&nbsp; is not the tour operator selling the holiday or to holidays where an additional element, such as a land tour or hotel stay, has been added. You will be eligible for our Price Promise on our flight inclusive product&nbsp; only where POC/Cunard are acting as the Tour Operator. The evidence&nbsp; described above must be printed (not handwritten) and provided to email address pricepromise@pocruises.com on same day of booking or within a maximum 24 hours post booking. Quotes submitted by post will not be accepted. If the evidence submitted is accepted and approved for Price Promise, the difference will be used to reduce the balance payable for your holiday and will not affect the deposit that has been paid. If you’ve already paid the balance of your holiday, the difference will, at your option, either be refunded to your payment card or allocated as a credit to your on board account. If you opt for a refund to your card, please note this can take up to 10 working days. All other terms and conditions in relation to your booking are unaffected and in particular, but without limitation, if you subsequently decide to cancel your cruise normal cancellation charges will apply.&nbsp; Price promise cannot be applied to bookings made through the following channels; Tesco voucher redemption; “affiliate” discounts (NHS, BlueLight); bookings made on board which attract “on board booking benefits” (including, but not limited to low deposit and / or additional on board credit); Bookings made using a discount provided as part of any “Thank you for sailing” promotion. The price provided must be in GBP (£'s). We reserve the right to withdraw this offer at any time.&nbsp; Once a Price Promise has been accepted, you cannot apply for a further reduction.

Terms and Conditions for P&O Cruises Price Promise

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Price Promise

How does it work?

Here’s what your quote needs to include

A few things to keep in mind…

Why choose P&O Cruises?

Exceptional value for money

Exceptional value for money