Emergencies and other information
Emergencies on board
Whilst emergencies on board are rare, it's important you know what to do should one occur. All guests are required to attend the muster drill and safety briefing held prior to departure once you have embarked. In a real event you should act as per the instructions shown on the safety poster on the back of your suite or cabin door, instructions given at the muster drill, instructions given over the public address system or those given by the ship’s company.
Assistance in an emergency
If you have a disability or reduced mobility which might mean that you require additional assistance in an emergency situation, you must advise us at the time of booking or as soon as the need is known. We will then use this information to ensure that each ship has a list of guests requiring extra assistance, together with their cabin numbers, before the ship sails.
In the event of an emergency and when guests are called to their muster stations, all guest cabins are checked and evacuated. Any guest who requires assistance getting from their cabin to the muster station will be given the required assistance by the ship’s specially trained assistance team. Special evacuation chairs are available on all ships which will be used to transport guests to the muster stations if required. This assistance will be arranged by the cabin stewards evacuating the cabins.
In the event that a guest is away from their cabin, either on the open decks or in a public room, at the onset of an emergency, these areas are also checked and evacuated. In this event any guest requiring assistance would be taken directly to their muster station by the assistance team and a life jacket would be provided at the muster station. This assistance will be arranged by the crew members assigned to evacuate these areas. Similarly if a guest requiring assistance presents themselves on a stairway at the onset of an emergency, this assistance will be arranged by a stairway guide. Stairway guides are present on all stairways designated as guest evacuation routes, which may include crew stairways.
Please note that in the event of an emergency, guests with restricted mobility will not be able to use the lifts (as with standard worldwide emergency procedures, lifts are not to be used in emergency situations due to the risk of becoming trapped in the event of a power failure). Please also note that in the event of an emergency, those guests using motorised wheelchairs or scooters will need to be transferred to either a regular wheelchair or evacuation chair. It is not possible for the assistance team to transport guests in motorised wheelchairs or scooters down the stairs, due to the additional weight and the subsequent risk of injury to the guest and members of the assistance team in attempting this.
Children with disabilities
We encourage all children to use our fantastic children's facilities, however we don't provide 1-2-1 support or care and if the child needs this then a parent or carer needs to be present at all times.
If your child has a disability and would like to take part in our activity programme, then have a chat with our Youth Team during the initial registration. This is so we can make sure they have a safe and fun cruise.
Pregnant guests can travel with us up to the 24th week of pregnancy (i.e. 23 weeks +1 day or more). If you will enter the 24th week of your pregnancy at any point during the cruise, unfortunately you won’t be permitted to travel with us.
Please advise us that you are expecting a baby. You'll be required to send confirmation of your expected due date (EDD), certified by your doctor or midwife, confirming you are fit to travel. We will then determine whether you are able to travel on your planned cruise; if you will be in the 24th week of your pregnancy at any point during the cruise you will be assisted to make an alternate holiday arrangement. Please be aware that if you are found to be in the 24th week of your pregnancy or later at embarkation, you will not be permitted to board and it will not be possible to support alternate holiday arrangements.
Please send your letter to firstname.lastname@example.org
Other useful information
We'll do all we can to assist you while you're on holiday with us. But please be aware, we're unable to note any requests for where cabins will be allocated or which dining you'll be assigned. All allocations are made dependent on your fare type and when the booking was made.
If you wish to discuss either of these areas further, please speak with your Travel Agent or our Customer Contact Centre.
It's a booking condition to have fully comprehensive travel insurance that covers you for all pre-existing medical conditions. We recommend you discuss your travel itinerary with your GP/Consultant so that they can confirm your fitness to travel.
For guests who use their own devices and software to monitor medical conditions or for the translation or conversion of information for deaf, hard of hearing, blind or visual impairment please contact Reception once on board to discuss your requirements.
For further information on the EU Regulation 1177/2010 on Guest Rights when Travelling by Sea and Inland Waterways, please refer to the following page on our website https://www.pocruises.com/legal-and-privacy/consumer-protection