Medical requirements

If you have any medical requirements, please see the information about pre-existing health conditions, travel insurance, accessibility and COVID-19 below.

Pre-existing health conditions

Unfortunately, we are unable to accept guests who require oxygen via tank or cylinder or those who require heamodialysis. If you are travelling with CPAP, an oxygen concentrator, mechanical ventilatory support or peritoneal dialysis, you should confirm your fitness to travel on your itinerary with your primary health care provider. You must also have full travel insurance that covers you for all pre-existing health conditions. If you have any queries please contact our medical team via

Travel insurance

It's mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you're able to relax and enjoy your holiday knowing you're protected should you need it. When travelling with us, your insurance must include medical and repatriation cover of £2 million minimum and cover for emergency evacuations. You must also make sure your policy includes full cover for any and all pre‑existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.


Guests who have any additional needs that may present a health or safety risk to themselves or others must complete the on board needs questionnaire available on Accessibility on our Cruises after booking.

Contact us

If you think any of the above applies to you, please call our Customer Contact Centre on 0344 338 8003 (local call charges apply). If you booked your cruise as part of a wider holiday package, please contact your travel provider for information relating to their policies.


There are currently no COVID-19 vaccination or pre-cruise testing requirements for any P&O Cruises sailings.