A charming blend of classic and chic

Guest reviews of Arcadia


Arcadia offers a relaxed pace, stylish surroundings and more than a hint of extravagance. Read on to learn what recent guests have to say.


Find out more about Arcadia

The cabin we were allocated was substandard. An accessible cabin that had not been updated in a long while. We were thankfully moved as there was a cancellation. This cabin was ok but several grades down from the one we had originally paid for.


16 Jan 2019
Good Morning

Thank you for taking the time to provide us with your comments. I am sorry to hear of your disappointment with standard of your cabin and I am pleased that they were able to resolve this issue whilst on board and move you to an alternative suitable cabin. We would of course be happy to investigate your concerns, may I ask that you email our customer services team directly at guestrelations@carnivalukgroup.com.


Best wishes


Kelly
Guest Relations

Customer Service Team | P&O Cruises

disapointing
did not make port. bit pointless on a Christmas cruise to brugge. they did not do any extra entertainment on the ship so everywhere was packed. they just seemed interested in making money out of there captive audience. a force 9 Gale was predictedso they could have cancelled the sailing.


06 Jan 2019
Good Morning

Thank you for taking the time to provide us with your feedback. I am sorry that you felt like this. I can see that your details are currently being looked at by a member of our Guest Relations Department, who will be in touch in due course. I would like to also assure you that your comments have been noted and passed on to the relevant department.


Kind Regards


Kelly
Guest Relations

Customer Service Team | P&O Cruises

Coped very well in adverse weather conditions.


30 Dec 2018
Good Morning

Thank you so much for your kind feedback. It is of course always nice to hear that in these tricky situations that everyone pulls together. We do hope we have the opportunity to welcome you back on board again very soon, hopefully in nicer weather conditions that you can enjoy.


Happy New Year


Best wishes


Kelly
Guest Relations

Customer Service Team | P&O Cruises
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