An elegant mid-sized ship

Guest reviews of Aurora


Aurora offers an idyllic cruising experience, with fine dining, superb cinema and theatre, friendly bars and a truly relaxing spa and salon. Read on to learn what recent guests have to say.

Find out more about Aurora

Very disappointing
Service and entertainment on free fall. Cruising is getting more like an old Butlins type holiday food not as good, now served plated and desserts seem in the main to come from Iceland.On board spend going up to keep the shops open and to get us to pay for better meals in franchised restaurants. After sales service even worse when ask for my details to be sent to a person on our table, who has had a lifetime problem, so as I can get her in contact with a friend who has overcome the problem told breached DATA protection. Load of rubbish as you are emailing this person on a regular basis as she is a high club member and I was giving you authority to send an email from me showing my details as message that does not infringe Data protection. This is the same as me giving you the right to email me.


Mr Wells | 22 Jan 2019
Dear Mr Wells,

Thank you for taking the time to provide your comments. I am sorry to read that you did not enjoy certain aspects of your recent cruise, I would like to assure you that passenger satisfaction is extremely important to us. We are constantly reviewing the services and facilities that we offer to our customers as we endeavor to ensure that all aspects of our holidays are maintained to the same high standards. We record all passenger comments and these are reviewed on a regular basis in an effort to locate any trends, positive or negative, arising. In this respect, your comments and observations have been most helpful and I would like to thank you for taking the time to share them with us.


Turning to your comment with regards to passing on a message, I am really sorry about this as yes there is no breach of Data protection. I will email you separately in regards to this.


I do hope that despite the above we can look forward to welcoming you back on board in the future.


Best wishes


Kelly
Guest Relations

Customer Service Team | P&O Cruises

Unbelievable service considering where we were and how much we'd paid
Reception staff in particular Poohnan was absolutely useless and made our first day on board totally stressful and unacceptable to say the least. I've cruised twice previously with P & O and this was by far the worst! It was my daughter's 18th birthday and if the captain and co-ordinator hadn't pulled out all of the stops, we all agreed we'd never cruise again!


08 Jan 2019
Good Morning

Thank you for taking the time to provide us with your comments. I am so sorry to hear that you experienced a few issues whilst on board, in particularly the service from reception. I am sure you can appreciate, this is certainly not our intention and I sincerely regret that the enjoyment of your cruise was effected to such an extent. I am however pleased to know that your daughter was able to enjoy celebrating her 18th Birthday.


Please be assured that your comments have been passed to the Senior management team on board for their information, as it is certainly not our intention to lower the standards of service provided to our passengers.


We would be of course happy to investigate your concerns further if you wish, may I ask that you email our customer services team directly at guestrelations@carnivalukgroup.com.


I do hope despite the above, It would give us great pleasure to welcome you back on board so that we may be given the opportunity to fully restore your faith in the service that we are able to offer.


Best wishes


Kelly
Guest Relations

Customer Service Team | P&O Cruises

good service, reasonable food, good entertainment, good avtivities


Mr Sherring | 24 Dec 2018
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