Designed for the modern British holidaymaker

Guest reviews of Britannia


We believe that a holiday on board Britannia is like a stay in a 5* hotel. But don't just take our word for it. Read on to learn what recent travellers have to say.

Find out more about Britannia

I’ve sailed for the last time with P&O!
We had issues with service in MDR from both waiters and wine waiters from the day we embarked Britannia. I had a exceptionally rude encounter with a female wine waitress on the 2nd evening. The crew on the whole did not seem a happy bunch. Standards have definitely slipped since I first sailed with P&O. We also had issues the first day with our cabin steward although things settled down with him after the first two days. The crew seem very overworked, especially cabin stewards. Sun beds on the upper decks were another major task! I could go on but enough said. Suffice it to say, after sailing five times with P&O I think that will be my last cruise with them!


Mrs Wright | 18 Dec 2018
Dear Mrs Wright

Thank you for taking the time to provide us with your feedback. I am really sorry to read that you felt the service you received from some of our waiters/waitresses was not god and that you feel our standards have dropped to that of previous cruises. As I am sure you can appreciate, this is certainly not our intention and I sincerely regret that your enjoyment of your recent cruise was affected to such an extent. It is clear from what you describe that on a number of occasions we failed to provide you with the high quality of service we always provide at P&O Cruises, for which I can only apologise.


We would be happy to investigate your concerns above, may I ask that you email our customer services team directly at guestrelations@carnivalukgroup.com.


May I take this opportunity to wish you a Merry Christmas and we do hope we will have the opportunity to welcome you back on board in the future.


Best wishes


Kelly
Guest Relations

Customer Service Team | P&O Cruises

You need to be patient to eat in main dining rooms!
Restaurant service very slow, menus very bland, poor entertainment.


Mrs James | 18 Dec 2018
Dear Mrs James

Thank you for your feedback. I am sorry to read your comments and that you feel disappointed in the service and food within the Restaurant.We go to considerable lengths to ensure that the menus we offer give a good variety, as you will appreciate, we have to cater for a divergence of tastes on board, and that the standards of quality, presentation and of course service are consistently high. I therefore sincerely apologise for how you felt.


We do understand that entertainment can be very subjective and won't always appeal to everyone; however I'm sorry that we did not meet your expectations on this occasion.


Your comments have been noted and forwarded to the relevant departments.


May I take this opportunity to wish you and your family a Merry Christmas and it will give us great pleasure to welcome you back on board again very soon.


Best wishes


Kelly
Guest Relations

Customer Service Team | P&O Cruises

Very good
A very enjoyable cruise, for the most part very professional, providing top quality food, entertainment and service. Only two small issues 1. Polythene found in a meal 2. On board account overcharged


Mr Bassett | 18 Dec 2018
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