Non-performance of cruises with ports of embarkation within the US

If P&O Cruises cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise,  you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise. 

In order to claim such a refund, on or before the 180th calendar day after the original scheduled embarkation, please submit a copy of your travel summary, proof of payment (and amount), and a copy of the cancellation or delay notice to our Contact Center if you booked your cruise directly with P&O Cruises or to your travel advisor if you booked your cruise through a travel advisor. P&O Cruises will review the refund request and respond by email within 180 days of the date the claim is made. If P&O Cruises finds that you may entitled to a refund, P&O Cruises’ response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.