Code of Conduct

Your holiday is more enjoyable when it's enjoyable for everyone. Your time on board should feel special. As such, we have policies in place to ensure this happens and kindly request that all guests adhere to them.

Ensuring your time on board feels special

At all times while on board and during shore excperiences, guests are expected to conduct themselves in an appropriate manner and with due regard to the health, safety and enjoyment of all other guests, crew and tour guides. Failure to comply with the code of conduct, disrespectful or offensive behaviour may result in individual guests or whole parties having their holiday terminated and having to make their way home at their own cost.

Safety drills

Upon embarkation, one of our friendly crew members will be able to help direct you to your muster station. You’ll have your boarding pass scanned and can familiarise yourself with your muster station, ensuring you know where you need to go in the event of an emergency. When you arrive at your cabin, we ask that you watch our safety video that will be showing on your in-cabin TV. This includes important health, well-being and safety information as well as the actions you would need to take in the unlikely event of an emergency, including a life jacket demonstration. Once this is done, you can relax, explore and enjoy everything your ship has to offer.

Large groups

We understand that some guests are looking for a break that lets them mark a special occasion and whilst large groups are welcome, we ask that noise be kept to a reasonable level in all venues and their behaviour must not adversely affect other guests’ cruise experience. Inappropriate behaviour of any sort – including gestures, dress, stunts, practical jokes or language used – is not acceptable in the cruise terminal, during shore excursions or while on board the ship.

Dress code

We have a few policies in place to ensure your time on board feels special. Here’s a useful guide to what to expect on board in terms of dress codes so you can step out in style.

During the day: The dress code during the day is just your typical holiday wardrobe. Think t-shirts, shorts and sundresses (unless you’re heading to the Baltic in winter!). Away from the pool, we ask for shoes to be worn and no pool wear in the ship’s lounges, inside bars, restaurants or reception. It may be chilly on deck and breezy in the evening (even in the tropics), so be sure to pack light layers. We’d also recommend flat shoes for strolling the decks.

Evening dress codes: Dressing for dinner is one of the many highlights on a cruise and guests are expected to follow our dress codes, which change from night to night. There are two dress codes that can apply, effective in the majority of public areas after 6pm. A description of each is provided below. The only exception to these are the official P&O Cruises theme nights which may include 60s, 70s, tropical, Western, and black and white night, and seasonal events such as Halloween and Christmas. Children under 16 years and under are not included in this policy.

Evening casual: After a busy day of exploring (or lazing by the pool), there’s plenty to look forward to on board. For Evening Casual nights, dress as you would for dinner in a nice restaurant; smart dark denim or trousers and a nice top, open-neck shirts, skirts and dresses (but no tracksuits, football shirts, shorts or trainers please).

Black tie: Our Celebration Nights offer a chance to get dressed to the nines in glamorous evening wear. Don your favourite cocktail dress, tuxedo, ball gown or dinner jacket, or alternatively a dark business suit and tie. You may also wear formal national dress or military uniform.

Theme nights: Theme nights are great fun, though it’s up to you whether you’d like to dress up. From 80s pop to spectacular black and white nights, you can have a ball crafting your perfect outfit. If you decide not to dress in line with the theme, please follow the ship's general dress code for that evening.

Children: For children aged 17 years and under, the dress code in the evening is Evening Casual, regardless of the adult dress code (but they are welcome to dress to impress too!). We do ask for no denim on Black Tie nights please.

Fancy dress: We don’t want to dampen anyone’s fun, but fancy dress and novelty items or clothing are not permitted on our ships; the only exceptions to this are clothing for official P&O Cruises theme nights and seasonal events such as Halloween and Christmas. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans, will not be allowed on board. We reserve the right to deny embarkation to guests who are inappropriately dressed. This policy does not apply to children aged 17 or under.

If in doubt, please visit www.pocruises.com/what-to-wear

Alcohol policy

We believe that responsible drinking is a valued and enjoyable part of a cruise. However, we ask that our policy for the responsible consumption of alcohol is adhered to at all times. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol. We may also confiscate alcohol in the terminal and at the gangway. 

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 litre of wine, Champagne, beer, spirit, or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise. If this alcohol is consumed in the dining rooms, bars, restaurants or lounge areas, it will be subject to a corkage fee of £20* per bottle, per occasion which will be charged to the guest’s on-board account. 

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge. 

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account. 

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise. 

Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively-stocked mini bars in all cabins. 

The consumption and enjoyment of alcohol in a public area will always be subject to our responsible drinking policy. Bar staff may refuse service if a guest appears to be inebriated. Any offensive or unruly behaviour may result in individuals or the whole group being asked to leave the venue. Dangerous or violent behaviour is not acceptable and may result in individual guests or whole parties having their holiday terminated and having to make their way home at their own cost. Anyone under the age of 18 (under 21 when in United States of America waters) will not be served alcoholic beverages on board and must not be in possession of alcohol. Please don’t be offended if we ask you to verify your age. 

It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board, although 16 and 17 year olds may be bought modest amounts of beer, cider or wine to drink with a meal in the restaurants when accompanied by a parent or legal guardian.

 

*Price subject to change.