What is a Future Cruise Credit?
All guests with a holiday booked up to and including 12 November 2020, booked on Oceana or on a cancelled longer duration cruise sailing before 31 March 2021 will automatically receive a 125% FCC. This can be used on any new booking made before 31 December 2021 for any holiday on sale during that period.
We are also offering a 5% deposit◇ for new bookings made between 4 August and 30 November 2020. The 5% deposit is available on applicable Early Saver and Select Price holidays of 19 nights or fewer from January 2021.
We’re very sorry if you’ve not yet received your FCC. We are working hard to process all FCCs as quickly as possible but due to the extraordinary circumstances associated with COVID-19, we are dealing with unprecedented volumes. Please bear with us and thank you for your patience.
How to use your Future Cruise Credit online
You can now use your FCC online against any new cruise booking and you can also redeem FCCs for all guests travelling on the booking.
1. Find your dream holiday
Browse our range of holidays until you find your next adventure
2. Log in to book and choose your cabin
You will need your My Account Number which can typically be found on emails or letters from us. It’s eight characters, e.g. FT12345N
3. Redeem additional guest FCCs
In your booking summary, you’ll now see your FCC deduction. As part of the booking form, you will be able to add additional guests. If you wish to redeem their FCCs, enter their My Account Numbers
Before payment, you will see all FCCs deducted from the cost of the holiday. This will also be reflected on your booking confirmation
5. Left over FCC?
If you still have credit after booking your holiday, why not put it towards another?
Simply find your dream holiday, log in and book. When you add your My Account Number, this will redeem your FCC.
If you haven’t yet registered for My Account, you can do so using your My Account Number (also known as your Peninsular Club number or Customer Number) which is eight characters beginning with two letters, e.g. FT12345N. This can typically be found on emails or correspondence from us. If you do not have your My Account Number, you will not be able to use your FCC online and will need to call us.
Once you have logged in and chosen your cabin, you will see your FCC deducted from the cost of your cruise. If you are bringing additional guests, you can also redeem their FCCs against the booking by entering their My Account Number. You will be asked for this when filling in their personal details so make sure you have it to hand. Please note, if you do not wish to redeem the additional guests’ FCCs you will need to leave these fields blank.
If the cost of your holiday is less than the value of your FCC, your account will remain in credit ready to be used by 31 December 2021. If the cost is more than the value of your FCC, you can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days).
We’re very sorry to those who’ve not yet received their FCC. We are working to process all FCCs as quickly as possible. Due to the extraordinary circumstances associated with COVID-19 we are dealing with an unprecedented level of cancelled cruises at this time so please bear with us. We appreciate your patience.
All FCCs can be used via our website. If your FCC isn’t set up yet to be used online but you’d still like to book now, please call our Customer Contact Centre. Alternatively, if you’re happy to wait, please try again later.
How else can I use my FCC?
Book your next holiday
You have until the end of December 2021 to put your FCC towards any holiday on sale during that period
Transfer or gift your FCC
Don’t think you’ll use it yourself? Gift or transfer it to your friends or family
Upgrade to Select Price
And enjoy all of the added booking benefits
Book a second cabin
Double the fun and bring your friends and family
Upgrade your cabin
Why not treat yourself to the Suite life?
By calling us, you can use your FCC to upgrade from Early Saver to Select Price or to upgrade your cabin on an existing holiday booking. Why not treat yourself to a taste of the Suite life? You can make the most of our largest room complete with its own lounge, dressing area, spacious balcony plus you could enjoy luxuries such as your own butler, inclusive room service and priority boarding (to name just a few).
Another option is to use your FCC for a second cabin to bring friends or family with you on a cruise you’ve already booked. What a way to turn your holiday into an even bigger celebration! You can do this via your travel agent or our contact centre, if you are booking direct, and we will make changes to your booking.
The FCC can also be gifted or transferred to friends or family. Simply call our contact centre or your travel agent to request an FCC ID number. The recipient will need to provide this and your surname so that the FCC can be amended. You are responsible for agreeing the terms with your friends or family as once provided by the guest, the FCC ID number may be used and the amendment to the FCC cannot be cancelled by the original guest.
The FCC can be used either as above, or applied to a new booking, before the end of December next year. For new bookings, we would recommend that they are used as soon as possible as 2021 sailings are filling up. If you have a specific itinerary, date or ship in mind then it is always better to book early, particularly given the demand we are seeing for next year.
Once an FCC has been applied to a new booking, if you then cancel, any refund will be given in FCC.
If, for any reason, the enhanced 125% Future Cruise Credit offer does not meet your needs, please let us know via this web form. We are unable to facilitate any such queries via our Customer Contact Centre at this time.
For full FCC terms and conditions, please see below
Future Cruise Credits
In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be used any time until 31 December 2021 and can be redeemed against any new booking on a P&O Cruises holiday on sale in that period. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days).
Guests may use their FCC for a second cabin to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or our contact centre, if they have booked direct.
All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time.
The FCC relating to a guest’s package travel contract can be gifted or transferred to friends or family. Guests can simply call our contact centre or their travel agent to request an FCC ID number. When this number is shared by the original guest, along with the original guest's surname, the FCC will be amended and may be used by the guest’s friend or family member on the cruise holiday of their choice. Guests are responsible for agreeing the terms of any FCC transfer with their friend or family member as once provided by the guest, the FCC ID number may be used and the amendment to the FCC cannot be cancelled by the original guest.
100% of the price you paid for your cruise and held as an FCC is protected by ABTA or ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate (for fly-cruises) and your proof of payment, such as credit card statements.
◊5% low deposit applicable to new Select Price or Early Saver bookings made by 30 November 2020 on applicable departures of 19 nights or less from January 2021 to April 2022. For bookings made within 90 days of departure the full balance will be due at time of booking. Offer is combinable with our current on-board spending money offer on qualifying departures before 2 April 2022. We reserve the right to withdraw this offer in whole or on individual cruises at any time.