Accessible shore experiences
An 'Accessible Shore Experience' guide is sent to guests who are full time manual and electric wheelchair users and those guests who advise they cannot board a transfer coach. It gives you the reassurance that your trip ashore is suitable for your needs and that you're in safe hands. We'll send you a separate shore experiences guide detailing access at your ports of call once we have your questionnaire.
- If you return your questionnaire 4 months or more before departure, you'll receive this information approximately 12 weeks before your cruise.
- If you return your questionnaire less than 12 weeks before departure, you'll receive this information approximately 4-6 weeks before your cruise.
- If you return your questionnaire less than 4 weeks before departure, please email firstname.lastname@example.org to ensure we send you this information before your departure date.
Not all ports of call can offer the use of an accessible vehicle, so we will provide details of going ashore, such as: accessibility around the port, taxi information, distance into the main town, accessible toilets, accessible places of interest and where the nearest shopping areas are.
An accessible shore experience can be booked up to 1 day prior to sailing.
Please note - mobility scooters can't be accommodated in accessible vehicles as they cannot be safely secured in transit.