Q: I had to leave the ship early and my car is parked in Southampton, who do I contact to arrange collection?

If your car is parked at Cruise and Passenger Services , please contact them directly to arrange a convenient time for collection. CPS - 0345 071 3939 info@cruiseparking.co.uk If you are unable to collect your car on your original disembarkation date, please be reassured that your car will be safely stored in the car park until you are able to make further arrangements.

Q: Can I check my loyalty club level on line?

Yes, by logging into ' Your Account ' you can regularly check on your points or total nights spent on board. It is not possible to register an email address more than once on the site, for example if a husband and wife share an email address they will only be able to register online using one of their Unique Reference Numbers. Once signed in by clicking on 'Your Cruises' you will see a list of P&O Cruises taken, your points total and tier level.

Question 1

Do I have to check in twice for a back to back cruise?

Accepted Answer

There is no need to disembark if you are doing back to back cruises. Simply visit Reception to re-register and activate your on board account for the second cruise.

You can of course, disembark in Southampton should you wish, to take in the sights or do a little shopping before returning to the ship and setting sail on your second cruise.

In the interests of safety on board, you will be asked to attend both muster drills at the beginning of each cruise.

Question 2

I had to leave the ship early and I left my luggage on board, who do I contact?

Accepted Answer

Any luggage that has been left on board will be landed in Southampton at the end of the cruise and then transferred to the Baggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact 02380 873111 between 8.00am-6.00pm or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the guest.

Question 3

What should I do if I find my luggage has been damaged?

Accepted Answer

As soon as you are aware of the problem, please report it to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. This should then be submitted to your travel insurance company.

Question 4

I had to leave the ship early and my car is parked in Southampton, who do I contact to arrange collection?

Accepted Answer

If your car is parked at Cruise and Passenger Services, please contact them directly to arrange a convenient time for collection.

CPS - 0345 071 3939
info@cruiseparking.co.uk

If you are unable to collect your car on your original disembarkation date, please be reassured that your car will be safely stored in the car park until you are able to make further arrangements.

Question 5

Is a transfer provided if I have sailed out of one terminal and returned into another?

Accepted Answer

We do not arrange transfers between the different terminals in Southampton. If you have arranged car parking with Cruise & Passenger Services, they will deliver your car to the terminal you are returning to.

Question 6

What happens to my luggage at the end of the cruise?

Accepted Answer

On-Board

On your final night on-board you will be asked to pack your luggage and leave it outside your cabin.

We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your cabin and will be waiting for you to identify and reclaim in the cruise terminal.

In the Cruise Terminal

Arriving into Southampton:

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When travelling on a back to back cruise:

The Deck Manager will co-ordinate with you and provide assistance to move your luggage from one cabin to another. Your clothes from the wardrobe are transferred on a clothes rail so that there is no hassle of packing and unpacking.

Fly-Cruises

If you are travelling on one of our fly-cruises, please visit the question - On a fly-cruise how do I get my baggage between the aircraft and the ship?

Question 7

Can I send my luggage home?

Accepted Answer

We do not offer this service however, you can contact a courier and make your arrangements directly through them.

Question 8

What should I do if I find my luggage is missing?

Accepted Answer

If you find you are missing your luggage, you should firstly seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct guest. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton please contact the The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost / left luggage at an overseas cruise terminal please contact our Customer Contact Centre (please see our website for contact details).

Question 9

Can I check my loyalty club level on line?

Accepted Answer

Yes, by logging into 'Your Account' you can regularly check on your points or total nights spent on board.

It is not possible to register an email address more than once on the site, for example if a husband and wife share an email address they will only be able to register online using one of their Unique Reference Numbers.

Once signed in by clicking on 'Your Cruises' you will see a list of P&O Cruises taken, your points total and tier level.

Question 10

What is The Peninsular Club?

Accepted Answer

We are honoured to welcome so many loyal passengers back on board time and again and so we are delighted to be able to reward our most regular passengers through our loyalty club, The Peninsular Club.

Every night you spend on board with us you are earning points to increase the rewards you enjoy next time you holiday with us.

For more information, please visit our dedicated page, The Peninsular Club.

Question 11

How can I find out my points total and my tier?

Accepted Answer

If you would like to keep a regular check on your points and total nights spent on board then simply visit 'Your Account' where you can obtain and update information.

When travelling on board you can visit your Loyalty Manager.

Question 12

Will I receive my Peninsular Club benefits if I receive a discount off of my cruise fare?

Accepted Answer

Peninsular Club points will be awarded as standard, except in cases where passengers are travelling as a guest of P&O Cruises, are working on board or where the cruise is booked under a special concessionary rate.

Question 13

How can I change my address?

Accepted Answer

If you have a future booking then please visit 'My P&O Cruises' where you can make the amendments.

However, if you do not have a future booking please visit the 'Your acount' page and once signed in you can amend your address under the 'manage your details' tab. Please note you will need to register for an account the first time you use the online members area.

Alternatively please call the Customer Contact Centre (please see our website for contact details) who will be able to make the amendments to your records.

Question 14

I have travelled with P&O Cruises once before, do I qualify for membership in The Peninsular Club?

Accepted Answer

For each night you spend on board, we award you 10 loyalty points which are applied at the end of your cruise. Once you have 150 points (by spending at least 15 nights on board), you automatically become a Pacific Tier member of the Peninsular Club.

As the number of nights you spend on board with us increases over subsequent holidays so, too, does your tier status.

Please see our Peninsular Club page for full information about the tiers and each of their benefits.

Question 15

What facilities are in my cabin?

Accepted Answer

When it's time to return to your cabin you will want it to be a stylish, comfortable home from home.

Standard cabin facilities in all accommodation:

Daily steward service
TV, radio and telephone
Hairdryer
Refrigerator
Safe
Tea/coffee making facilities
Air conditioning
Vanity/writing desk and chair
Wardrobe and drawer space
Toiletries pack

You’ll find a multipurpose desk with chair for writing a postcard home or getting ready for the black tie evening along with wardrobe and drawer space for all your clothes.

Included in your toiletries pack in a standard cabin will be:

100ml Shampoo
100ml Conditioner
100ml hand and body moisturisng lotion
40g P&O soap
Fixed 300ml bottle of bath and shower gel
Shower cap (on request only)

Iona specific:

300ml Shampoo (in dispenser)
300ml Bath & Shower Gel (in dispenser)
300ml Hand wash (in dispenser)
100ml Conditioner (on request only)
100ml Hand and body moisturising lotion (on request only)
Shower cap (on request only)

In Penthouse Suites and Mini Suites:

150ml Shampoo
150ml Conditioner
150ml hand and body moisturising lotion
150ml bath & shower gel
2 x 50g White Company soap
Vanity kit
Shower cap
Mending kit
Shoe mitt

Bathroom Amenities:

Towels
Face cloths
Pool towels
A rubberised bath mat (on request only)
Towel bath mat
Fixed 300ml bottle of bath and shower gel

Please note that if travelling on consecutive (back to back) cruises some elements of your initial cabin set up will only be provided when you embark on your first of the consecutive cruises.

Question 16

Are there swimming pools on board and what are the opening times/sizes?

Accepted Answer

There are a number of pools on our ships please see details below:

Arcadia

Neptune pool - (Indoor / outdoor pool with retractable roof) - 8.6 metres x 4 metres, 1.8 metres deep. Located on Lido Deck. Has 2 steel ladders with 4 wooden steps for each ladder
Aquarius pool - (Outdoor pool) - 7.2 metres x 4.2 metres, 2.2 metres deep. Located on Lido Deck. Has 2 steel ladders with 5 wooden steps for each ladder.
Hydro Pool - (Indoor pool, part of the spa). Located on Lido Deck. Has 8 steps leading down into the pool.

Aurora

Riviera pool - (Outdoor pool, adults only) - 8.45 metres x 5.7 metres, 1 metre deep. Located on A Deck. Has 2 ladders with 5 steps for each ladder.
Crystal pool - (Indoor / outdoor pool with retractable roof) - 8.2 metres x 5.7 metres, 1 metre deep. Located on Lido Deck. Has 2 ladders with 4 steps for each ladder and 10 steps into the water.
Terrace pool - (Outdoor pool- reserved for families) - 7.7 metres x 4 metres, 1.2 metres deep. Located on D Deck. Has 2 ladders with 4 steps for each ladder

Azura

Oasis pool - (Outdoor pool, adults only) - 1 metre to 1.8 metres deep. 9.5 metres long x 6 metres wide. Located on Aqua Deck. Has 2 sets of 8 steps into the water.
Aqua pool - (outdoor pool) - 1.6 metres to 2.2 metres deep. 11 metres long x 4.6 metres wide. Located on Lido Deck. Has 2 ladders, 1 with 7 steps and 1 with 5 steps
Coralpool - (Outdoor pool) - 1.6 metres to 2.2 metres deep. 10.5 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps
Terrace pool - (Outdoor pool, adults only) - 1.7 metres deep. 6 metres long x 6 metres wide. Located on Riviera Deck. Has 7 steps into the water.
Children's splash pool - 0.38 metres deep. Located on Aqua Deck. Has 1 ladder with 3 steps up and 3 steps down into the pool.
Paddling pool - 0.25 metres deep. Located on Aqua Deck. Has 2 ladders with 4 steps up and 4 steps down on each.

Britannia

Riviera pool - (Outdoor pool). 1.65 metres to 2.25 metres deep. Located on Lido Deck. Has two ladders, one with 5 steps and another one with 7 steps.
Lido pool - (Outdoor pool). 1.65 metres to 2.25 metres deep. Located on Lido Deck. Has 10 downwards steps and a ladder with 7 steps.
Serenity pool - (Outdoor pool). 1.65 to 2.25 meters deep. Located on Sun Deck - adult only. Has 7 steps.
Terrace pool - (Outdoor pool). 1.1 meters deep. Located on Sun Deck aft. You have 7 steps to climb to reach the pool then has ladder with 5 steps to get in.
Hydro therapy pool (Charges apply) - (Indoor pool part of the spa). 1.15 metres deep. Located on Deck 5. You have 2 steps to get up to the pool and then 9 steps to get into the pool.

Iona

There will be four swimming pools on Iona, excluding the spa. In general the deep end of the pool will be 94cm when at sea/140cm when in port. The shallow end will be 84cm when at sea/130cm when in port.

Beachcomber pool - (Outdoor pool) - 6.95 metres x 3.4 metres.
Panorama pool - (Outdoor pool) - 6.9 metres x 3 metres
Skydome pool - (Indoor pool) - 11.5 metres x 3.8 metres
Infinity pool - (Outdoor pool) - 8 metres x 3.8 metres

With the exception of the thalassotherapy pool, all pools are accessed via ladders (all pools are fitted with pool hoist sockets).

The Skydome pool will be covered for special staged events.

Ventura

Oasis (Endless) pool -(Outdoor pool, exclusively for adults which has a current which you can swim against. There is no need to book as the pool can be accessed from the Sun deck) - 1 metre to 1.8 metres depth. 9.5 metres long x 6 metres wide. Located on Sun Deck. Has 8 steps into the water.
Laguna pool - (Outdoor pool) - 1.6 metres to 2.2 metres depth. 11 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps.
Beechcomber pool - (Indoor / outdoor pool with retractable roof)- 1.6 metres to 2.2 metres deep. 10.5 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps.
Terrace pool - (Outdoor pool)- 1.7 metres deep. Located on Riviera Deck. Has 7 steps into the water.
Plunge pool - (Children's pool) - 1.1 metres deep. Located on Sun Deck. Has 1 ladder with 4 steps.
Splash pool -(Children's pool) - 0.25 metres deep. Located on Sun Deck. Has 1 ladder with 1 step.

Adult Pools

The minimum age to use adult only pools is 18.

Children

Children are welcome to use the friendly family pools. Due to public health regulations, children in nappies, swim nappies, pull ups, or who are not completely toilet trained are only permitted to use designated pools, which are:

Azura - Children’s pools (Aft) and the Coral Pool
Britannia -The Reef Adventure Zone and the Lido Pool
Oceana -Children's Pirate paddling pool
Ventura -Children’s pool (Aft) and the Beach comber Pool

Temperature

The temperature of the swimming pools are monitored and we maintain the pool temperatures at an average of 24°C. As with swimming pools ashore we use fresh water, although there is generally less chlorine in the pools found on board.

Opening Hours

Pools and Jacuzzis opening hours will be confirmed on-board.

Please note during maintenance and heavy seas pools and Jacuzzis will beclosed.

General

Whilst we do allow the use of pool inflatable's such as lilos, we do ask that these are not used if the pool is busy to allow room for other passengers.

Paddling pools are not permitted on board.

Question 17

Where are the wheelchair accessible toilets on board?

Accepted Answer

Arcadia

Deck 2 - Forward | Midship
Deck 3 - Midship
Deck 9 - Forward | Aft
Deck 10 - Forward | Midship

Aurora

Deck 6 - Midship | Aft
Deck 7 - Forward | Midship | Aft
Deck 8 - Midship | Aft
Deck 12 - Forward | Aft
Deck 13 - Forward

Azura

Deck 5 - Midship
Deck 6 - Forward | Midship | Aft
Deck 7 - Forward | Aft
Deck 15 - Forward | Aft
Deck 16 - Forward | Aft
Deck 17 - Aft
Deck 18 - Aft

Britannia

Deck 5 - Midship
Deck 6 - Forward | Midships | Aft
Deck 7 - Forward | Midships | Aft
Deck 16 - Forward | Midships | Aft
Deck 17 - Forward | Midships | Aft

Ventura

Deck 5 - Midship
Deck 6 - Forward | Midship | Aft
Deck 7 - Forward | Aft
Deck 15 - Forward | Midship | Aft
Deck 16 - Forward | Aft
Deck 17 - Aft
Deck 18 - Aft

Question 18

Do you have sun loungers on board?

Accepted Answer

Yes, there are a number of sun loungers available for you to relax on out on deck.

Arcadia has approximately 920
Aurora has approximately 740
Azura has approximately 1546
Britannia has approximately 1520
Ventura has approximately 1546

All sun loungers are available on a first come first served basis and are complimentary with the exception of the loungers in the Retreat and spas. You may find the following question helpful - What facilities and services does the spa and salon offer?

Question 19

Is there a charge to use the pool?

Accepted Answer

Use of the main pools are complimentary.

On Azura and Ventura the Oasis pool and Endless pool respectively are in The Retreat. Whilst use of these pools are complimentary, the other facilities in The Retreat are chargeable. Full details are available on board from the Spa Reception.

On Arcadia the hydropool is part of the Thermal Suite and is therefore, not complimentary. The cost of this will be confirmed once you are on board.

On Britannia the hydropool is part of the Thermal Suite and is therefore, not complimentary. The two jacuzzis within The Retreat will incur a charge. Full details are available on board from the Spa Reception.

The following question may be of interest: What facilities and services does the spa and salon offer?

Question 20

Do Family Suites have the option of a Butler?

Accepted Answer

Yes. Butlers are available in all Suites, including family suites.

Question 21

Can I control the temperature in my accommodation?

Accepted Answer

There is an air conditioning control panel in each cabin which allows you to control the temperature in your own cabin between approximately 18 and 28ºC with slight variances between ships.

The average temperature of the interior areas of the ship is around 19ºC (66ºF).

The conservatory part of the Conservatory Mini-Suite is not temperature controlled, however it is ventilated.

Question 22

Can I use a microwave on board?

Accepted Answer

Due to safety regulations we can not allow passengersto bring microwaves onboard and the microwaves we have are not suitable for domestic use. We can provide hot water and you may ask a crew member if they are able to assist you in heating something.

Question 23

Are coat hangers provided in the wardrobes?

Accepted Answer

Yes, a number of coat hangers are provided in the wardrobes - the amount of which can vary, however you are welcome to bring your own should you wish.

Question 24

Is there a drying line in the bathroom of my cabin?

Accepted Answer

There is a retractable drying line in the shower of each cabin.

Question 25

Is there a fridge in my cabin?

Accepted Answer

Yes, you will find a small refrigerator in all grades of cabin on board and are normally below four degrees Celsius.

The dimensions of the fridges are approximately: Width 34cm Height 45cm Depth 25cm

Please note, some exceptions may apply on dimensions.

Question 26

Are there any restrictions for upper pullmans?

Accepted Answer

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*

*The exception to this is will be Iona inside cabins where there are no safety issues when pullmans are in use.

Question 27

Can you supply mattress protectors?

Accepted Answer

We supply the type of mattress protector that fit over the top of the mattress. These are on all beds as standard when they are made. We can't supply the type that provides a seal against liquid and air.

Question 28

Who supplies the towels and bath robes on board?

Accepted Answer

All bath linen is supplied by Calderon.

Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on-board.

Question 29

Will the wheelchair accessible cabins on board have electric doors?

Accepted Answer

Aurora is the only ship to feature automatic doors on accessible cabins, (the doors open into the cabin). All other ships are fitted with manual doors on all cabins.

You may find the following question useful: What does a wheelchair adapted cabin look like?

Question 30

What size are the bathrobes and slippers?

Accepted Answer

Bathrobes are offered in a large or small size for adults and are not supplied for children.

The same applies for slippers.

Question 31

How many people can be booked in a family suite?

Accepted Answer

Family suites are available for a minimum of 4 guests and up to a maximum of 6 guests.

The Family Sea View Suites on Iona, can accommodate a maximum of 4 guests.

Question 32

Do you have sofa beds on board?

Accepted Answer

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Arcadia
Suites - B1 | B2 | B4 grades
Mini Suites * - CA | CB | CE grades
Deluxe Balcony * - EA | EB | EC | EE | EF grades
Sea View* - LB | LC | LE | LF grades
Larger Inside * - OA | OB** | OC | PA | PE grades

**OB Grade cabins on G-Deck only. C-Deck cabins are now 3 berths with an upper pullman.

Azura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony* - DA | DB | DD | DE grades

Britannia
Suites - B1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DB | DC grades
Balcony * - GB | GC | GD | GE | GF | IC | IE | IB grades

Iona
All 3 berth cabins in all cabin grades are in the form of a single sofa bed.
All 4 berth cabins in all cabin grades are in the form of a single sofa bed and an upper pullman.

Ventura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DD | DB | DE grade

*Selected cabins on these grades do not have sofa beds, please check the deck plan notes for further information.

Question 33

Do you have bed rails/guards?

Accepted Answer

Children bed rails/guards are available on all ships apart from Arcadia and Aurora.

Bed rails/guards can be requested on board, via your travel agent, or by calling our Customer Contact Centre.

We do not offer bed rails/guards for adults.

Question 34

What bedding is supplied in a cot?

Accepted Answer

The cots are supplied with a fitted sheet covering the mattress and also one small cellular blanket.

Question 35

Which cabins have fixed beds?

Accepted Answer

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:

Arcadia

There are no cabins with fixed beds on Arcadia.

Aurora

C124 & C127 on Aurora have fixed double beds.

Azura

D101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.

Britannia

All inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.

A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533

Iona

There are no fixed berths on Iona.

Ventura

The following cabins have fixed twin berths:

D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328

Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.

Question 36

Are bathrobes supplied?

Accepted Answer

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship and are not supplied in any other cabin.

Bathrobes and slippers are 'one size fits all' adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.

Question 37

Is there a radio in my suite?

Accepted Answer

There are radios* in some of the suite cabins on board:

Arcadia
Available in all Suites.

Aurora
Does not have radios in Suites.

Azura
Does not have radios in Suites.

Britannia
Available in the Roberts Suite only.

Iona
A Bose radio system with bluetooth functionality available in all Suites.

Ventura
A Bose Wave CD Radio player available in all Suites. The radio will only work in port.

*Pleas note the signal may be weak whilst at sea.

Question 38

Can I have a fan in my cabin?

Accepted Answer

Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.

If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.

Question 39

Do suites or cabins have curtain dividers which separate the living area from the sleeping area?

Accepted Answer

All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.

Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.

Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.

In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia.

Dividing curtains/partitions are not available in any other cabin type.

Question 40

Are the balconies interconnecting?

Accepted Answer

The majority of balconies are interconnecting and can be opened by your cabin steward upon request.

There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.

All balcony cabins on Deck 5 of Iona are unable to be connected.

Question 41

Where can I store my luggage on board?

Accepted Answer

There are various places within your cabin to store your luggage.

Many cases will fit underneath the bed or alternatively there are storage areas in the wardrobe or by the closet area.

Question 42

How high are the balcony railings?

Accepted Answer

The height of the balcony railings are approximately 110cm high.

Question 43

Can I request an ice bucket and additional glasses for my cabin?

Accepted Answer

Yes, this is available for all suite guests.

If you are travelling in a alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward once on-board.

Question 44

Do showers / baths have hand rails and shower / bath mats?

Accepted Answer

Hand Rails

Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats

Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Question 45

Is there a Bible in my cabin?

Accepted Answer

Yes. You will find a Bible in your bedside table drawer.

Question 46

Do the doors to balconies lock?

Accepted Answer

On Britannia, Azura, Iona and Ventura there are locks on the balcony doors, the rest of the fleet do not have locks, but can be securely closed by puling the handle up.

Question 47

What is the size of the bath/shower?

Accepted Answer

Bath and shower dimensions are approximate and may vary on each ship.

Arcadia

In cabins A62A | B60A | B107A | E129A - there is a step up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm.

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	86cm	70cm
Inside	199cm	90cm	67cm
Inside large	199cm	90cm	67cm
Mini Suite	199cm	71cm	70cm
Suite	199cm	71cm	70cm

Bath dimensions

Cabin	Height	Length	Width
Seaview Partly/Fully obstructed	37cm	116cm	55cm
Seaview	37cm	116cm	55cm
Balcony single	37cm	116cm	55cm
Balcony Deluxe	37cm	116cm	55cm
Mini Suite	37cm	143cm	61cm
Suite	37cm	143cm	61cm

Aurora

Shower dimensions

Cabin	Height	Length	Width
Inside	200cm	70cm	77cm
Inside large	200cm	69cm	76cm
Seaview	200cm	69cm	76cm
Balcony	200cm	69cm	76cm
Suite	200cm	68cm	84cm
Penthouse Suite	200cm	69cm	78cm

Bath dimensions

Cabin	Height	Length	Width
Seaview	37.5cm	122.5cm	56.25cm
Balcony	37.5cm	122.5cm	56.25cm
Suite	37.5cm	144cm	57.5cm

Azura

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	76cm	68cm
Inside	199cm	76cm	68cm
Inside large	199cm	76cm	68cm
Seaview full/part obstructed view	199cm	76cm	68cm
Seaview	199cm	76cm	68cm
Balcony	199cm	76cm	68cm
Superior Deluxe Balcony	199cm	76cm	68cm
Suite	199cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Britannia

Shower dimensions

Cabin	Height	Length	Width
Suite	198cm	108cm	71cm
Balcony	199cm	92cm	64cm
Inside	199cm	92cm	64cm

Bath dimensions

Cabin	Height	Length	Width
Suite	47cm	162cm	67cm
Superior Deluxe Balcony	40cm	143cm	63cm

Iona

Complete dimensions are yet to be confirmed. In standard cabins there will be a step of approximately 5cm into the shower. Showers in accessible cabins are wet rooms, so there will be no step.

There is a step of approximately 15-17cm into the bathroom of standard cabins and no step in accessible cabins.

Ventura

Shower dimensions

Cabin	Height	Length	Width
Inside single	203cm	75cm	63cm
Inside	203cm	75cm	63cm
Inside large	203cm	75cm	68cm
Seaview full/part obstructed view	203cm	75cm	68cm
Seaview	203cm	75cm	68cm
Balcony	203cm	75cm	68cm
Superior Deluxe Balcony	203cm	75cm	68cm
Suite	201cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Question 48

Which balconies are shaded / partly sheltered and what do they look like?

Accepted Answer

Sheltered Balconies Aurora This example is taken from Aurora and is typical for most cabins in the GA GF graded balconies. Arcadia Partially Shaded Azura The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - cabins L218 to L312 and L219 to L311 Riviera Deck - All cabins on port and starboard sides A Deck - A101, A102, A103 A104 have shaded balconies Ventura The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - All cabins with the exception of cabins L106 L107 have shaded balconies Riviera Deck - All cabins on port and starboard sides have shaded balconies A Deck - All cabins with the exception of cabins A752 A753 have shaded balconies B Deck - All cabins on port and starboard sides have shaded balconies D Deck - CabinsD735, D737, D734 D736 have shaded balconies E Deck - Cabins E720, E722, E724, E726, E728, E730, E732, E734, E721, E723, E725, E727, E729, E731 E733 have shaded balconies. This example is taken from Ventura and is typical for most cabins on Lido and Rivera deck on Azura and Ventura. Britannia The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - All cabins have shaded balconies A Deck - Cabins A302 to A722 and cabins A301 to A723 have shaded balconies.

Question 49

Which grades of cabin have bath and or shower only?

Accepted Answer

Shower & Bath

The following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.

Arcadia - B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NB or NC grades

Aurora - A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF grades

Azura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Britannia - B1, B2, B4, B5, DA, DB DC grades

Ventura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Separate Shower & Bath

In the below grades, you will find a separate bath and shower.

Arcadia - B & Cgrades
Aurora - A & B grades
Azura - A & B grades
Britannia - A & B grades
Iona - B grades
Ventura - A & B grades

Exceptions

**B5 grades on Azura & Ventura - Cabins L106 & L107 have a shower over the bath.

To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find & Book page, call our Customer Contact Centre (please visit our website for contact details) or speak with your preferred ABTA bonded Travel Agent.

Question 50

What is the difference between a partially adapted and a fully adapted cabin?

Accepted Answer

Adapted cabins are available on all ships across the fleet, allowing those who are confined to a wheelchair easy access to all the facilities within the cabin. Arcadia also features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficientmanoeuvringspace, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for passengers who are fully confined to a wheelchair. Partially adapted cabins on Arcadia are: C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100 Wide opening doorway These pictures are from Arcadia cabin C2 (similar to cabinC1) which have a support pillar near the doorways. This may prove to be difficult to navigate around if you are confined to a wheelchair. View into the cabin View of the cabin door and pillar View of pillar, open bathroom door and cabin door.

Question 51

What does an accessible cabin look like?

Accepted Answer

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat.

For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions.

Question 52

What type of plug sockets / voltage are used on board and where are they located?

Accepted Answer

Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms.

Britannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use a UK 3 pin plug.

The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. The supply on board is:
Arcadia - 220V / 110V / 60HZ
Aurora - 220V / 60HZ
Azura - 230V / 115V / 60HZ
Britannia - 230V / 120V / 60HZ
Iona - 230V / 60HZ
Ventura - 230V / 115V / 60HZ

The above voltage is sufficient to charge electrical equipment such as laptops and cameras.

Location of plug sockets

Typical location of plug sockets on all ships are:
Bathroom Shaver 1 x socket (Multiple - 110 220v)
By the dresser table and near the telephone X 2 sockets (220v / 240v)
By the TV near the bed x 3 sockets (110v)
By the TV near the sofa x 2 sockets (110v)
By the tea tray set-up and near the fridge x 1 socket (220v)

Britannia
Around the cabin 4/5 sockets - 230V
Dresser table 1 socket - 125V
Bathroom shaver socket - 120V / 230V

There are some variations on this depending on the ship and type of cabin.

Question 53

Can I make tea and coffee in my cabin?

Accepted Answer

Yes, you will find a kettle, cups, saucers and teaspoons as well as teabags, various coffee sachets, sugar and milk in your cabin. This will be stocked up when necessary by your cabin steward. Complimentary tea and coffee is also available from the buffet area.

A full description of facilities in your cabin can be viewed in the question What facilities are in my cabin?

Question 54

How big are the cots?

Accepted Answer

Please find below the approximate cot sizes used on board:

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm
When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm
They weigh approximately 8kgs.

Question 55

What type of cabins does Britannia have?

Accepted Answer

Our boutique style cabins are more stylish and comfortable than ever... Sumptuous accommodation with soothing colours, bespoke artworks from British artists and large flatscreen TVs for films on demand. We've ensured that all the sea view rooms have balconies and we've included 27 single cabins, many of which will have balconies. Bathrooms have glass shower screens and pamper packs from The White Company.

Inside cabins

Variations: Inside with shower | Larger inside with shower

Britannia’s boutique style cabins feature a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists

Single cabins

Variations: Single inside with shower | Single balcony with shower

Single inside with shower

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists.

Single balcony with shower

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists. And with some single cabins you’ll have your own balcony.

Balcony cabins

All of Britannia’s sea view cabins come complete with a balcony. Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens, plus somewhere to soak up the views and some sun, it’s the perfect retreat.

Superior Deluxe Balcony

Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screen plus a greater square footage than Britannia’s balcony cabins. Luxuriously appointed and cleverly designed.

Suites

Designed by Richmond International Britannia’s suites offer the latest in luxury including their own butler and separate living areas these generous spaces are holiday heaven. As well as all the standard amenities: a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens.

Please refer to Britannia's deck plans for more information.

Question 56

What does a family suite look like?

Accepted Answer

These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura. Our cabins are well equipped for the needs of the whole family, with many having additional beds. In the majority of twin cabins, beds fold down from the ceiling or out from the wall, however in some the extra beds are sofa beds.

Question 57

Can I dine in my suite?

Accepted Answer

Yes you have the ability to order from the main restaurant menu for breakfast, lunch and dinner*. Outside of these hours you may order from the room service menu**.

Arcadia

In the Suite you can seat four people, they have a conversion top that turns a coffee table into a dining table.

Aurora

In the Penthouse suite you can seat six people
In Suites you can seat four people
In the Mini-Suite you can seat two people

Azura

Penthouse suite can seat four people
Suites on Riviera deck have a balcony dining table with two recliners
All other suites on B4 B5 grades have balcony dining table with four chairs

Britannia

You are able to dine in all suites. Suites have a Tea / Coffee table

Oceana

All six suites have a coffee table which can be raised and lowered, this is also the default dining table. We have 'table top extensions' for each of these tables which can extend the table to seat four.

Oriana

All 8 of the suites have a dining table. These are actually coffee tables that convert to dining tables, the tables seatfour using a combination of the sofa, two armchairs and either the writing desk or dresser table chair

Ventura

Have 26 dining tables which are conversion tops that turn a coffee table into a dining table in their regular suite cabins. These have a capacity of seating four and are only within Suites.
They also have two permanent dining table in both penthouse suites which can seat six has seating capacity of six.

*In conjunction with the dining times as advertised in the Daily Horizon newspaper. Youwill not be charged on standard food items, however there will be an extra charge for drinks.

**Charges apply. Prices will be indicated on the menu available in your in-cabin directory.

Question 58

Can I purchase something from the shops on board now that I am home?

Accepted Answer

We are unable to sell an item to you if you have disembarked.

Question 59

Is there a charge for using my credit card to clear my on board account?

Accepted Answer

No. Your on board account is charged in sterling and this will be the amount placed against your credit card.

If you are settling your account with a non UK account, e.g. in Dollars or Euros, then your credit card company will charge a conversion rate. Please contact your card issuer for how much this would be.

Question 60

I made a purchase in the Library, whom should I contact should I have a problem?

Accepted Answer

Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.

Question 61

What processes are followed if an out break of an infectious disease such as Noro Virus occurs on board?

Accepted Answer

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness onboard, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Question 62

Where can I find more information about on board exchange rates?

Accepted Answer

The exchange rate is set once a week on board.

Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on board.

Question 63

Can I put a spending limit on my on board account?

Accepted Answer

Whilst we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Question 64

Do you fly the Red Ensign flag?

Accepted Answer

Although our ships are registered in Bermuda we have written permission from Bermuda Maritime Administration to fly the Red Ensign as we do on all our ships.

By having our ships being registered in Bermuda (excluding Britannia and Iona) this allows us to carry out weddings at sea.

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