For your peace of mind

Financial protection

The combination of travel services offered to you by P&O Cruises is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all UK rights applying to packages. P&O Cruises will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, P&O Cruises has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Please visit www.pocruises.com/legal-and-privacy/consumer-protection for more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018. You can view a copy of the Package Travel and Linked Travel Arrangements Regulations 2018 at https://www.legislation.gov.uk/uksi/2018/634/body

Our fly-cruises are financially protected by the ATOL scheme. Our ATOL number is 6294. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. ATOL protection does not apply to all holiday and travel services. All non-fly cruises sold in the UK are protected by ABTA. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

ABTA membership

We are a member of ABTA (membership number V8764) which means you have the benefit of ABTA’s assistance and Code of Conduct. You can use ABTA’s approved Alternative Dispute Resolution (ADR) process if you have a complaint that is not resolved. For more information please see www.abta.com

Data protection

P&O Cruises will process personal information about you in accordance with our Privacy Notice which is set out in our Booking Conditions and on our website at www.pocruises.com/privacy. The withdrawal from the European Union and the COVID-19 pandemic continues to affect our processing of personal data, and any changes will be reflected in our Privacy Notice on our website.

We will use personal information about you to inform you about our products and services and deliver those products and services for you, and will obtain your consent prior to doing so where required. Where necessary, we will share personal information about you with other Carnival group companies and our suppliers, sub-contractors or other commercial partners, including those outside of the United Kingdom and the European Union, and we will use appropriate legal and technical safeguards when we do so. We retain personal information about you for no longer than necessary for the purpose of processing. Where you have provided consent, you may withdraw this at any time. You have limited rights to obtain, correct, or erase personal information about you, and to restrict or object to processing.

For more information or to complain about our processing of personal data contact us at: Data Protection Officer, P&O Cruises, Carnival House, 100 Harbour Parade, Southampton SO15 1ST or by email at privacy@carnivalukgroup.com. If you are not satisfied with our response, you have the right to submit a complaint to a relevant supervisory authority.

On-board medical centres

In the unlikely event that you or your travelling companions require emergency medical assistance, all our ships have well equipped medical centres on board, supported by qualified doctors. Our medical centres hold the distinction of being the first facilities in the industry to be accredited by the prestigious UK based healthcare accreditation programme CHKS, and certified to ISO9001:2015. Please note that these facilities are not NHS and private medical costs apply. For information on travel insurance please click here.