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Article Info Model

What is a waitlist booking?

What is P&O Cruises Upgrade and how does it work?

How can I change my name, title, date of birth or address? 

Can I upgrade my cabin?

Can I transfer my cruise?

How do I cancel my P&O Cruises booking?

How do I add extras to my booking?

How can I change details on my existing booking?

Can I make changes to my boarding pass?

How do I amend or cancel a My P&O Cruises order, or part of an order? 

How do I change my Select Price benefit?

How do I change my bed configurations?

What is a My Account number?

How do I book on-board activities on My P&O Cruises?

How do I link multiple cabin bookings?

How do I book a P&O Cruises holiday?

How do I plan my P&O Cruises holiday?

How do I book as a solo traveller?

How to book with P&O Cruises for a special occasion

How do I book additional guests and children?

How do I search for a cruise holiday using filters?

How do I add multiple cabins when making a booking?

How do I compare cabins when booking a P&O Cruises holiday?

How do I request a brochure?

What's included in my fare?

Where is my P&O Cruises booking confirmation?

Which cabin is right for me?

Can I go back-to-back sailing with P&O Cruises?

How do I find deals and discounts?

How do I book an accessible cabin?

How do I choose a cabin in a specific location of the ship?

How will P&O Cruises contact me?

I left an item on board; how do I reclaim it?

How do I make a complaint?

How do I contact P&O Cruises?

Where can I find information about my flight and flight tickets?

Are meals and drinks included on my flight?

How do I find flights to and from a different airport? 

How do I select my flight seats?

What must I know about disembarking to fly home? 

What must I know about luggage on a P&O Cruises fly-cruise holiday? 

Where do you fly from, and what are the airport codes?

What types of flights do P&O Cruises fly-cruise holidays include?

How do I book airport hotels and transfers?

How do I book flights as part of my fly-cruise holiday?

What do I need to know about flight costs, upgrades and frequent flyer points?  

What support do I get when flying with reduced mobility or a disability?

What is an ATOL certificate and how do I get one?

How do I check in for my flight?

What must I know about flying with children and infants?  

How do I check in online?

How do I find and download my cruise boarding pass? 

Can I travel when I’m pregnant? 

What is my embarkation time?

What do I need to do after I've booked?

What do I need to know about parking my car?

What do I need to know about coach transfers?

Can I cruise if I have a disability or impairment? 

What do I need to know about travelling with children? 

What accessibility facilities are there on board? 

Do I need to declare health conditions or disabilities? 

Can I go ashore if I have a disability or accessibility needs? 

Do I need vaccinations to travel? 

Things to bring on a cruise ship: cruise packing list

What facilities are there on board for guests with visual or hearing impairments? 

Do I have to check in again for a back-to-back sailing?

Can I check in online?

What medical information do I need to know before travelling? 

What emergency assistance is provided for guests with accessibility needs?  

Do I need travel insurance? 

Can I travel with an assistance dog? 

Can I travel with mobility aids or equipment? 

What travel documentation will I need for my holiday? 

What is the Covid-19 policy for P&O Cruises holidays?  

What should I do if I have a problem with my luggage?

How do I get my luggage to and from the cruise ship?  

How much luggage can I take on board?  

What is the disembarkation process? 

What do I need to know about luggage labels?  

What is the embarkation process? 

Where can I find my itinerary information? 

Do I need to submit immigration forms to travel? 

Drinks packages and all-inclusive packages: what’s the difference?

How many formal nights are there, and how do I find the dates?

What performances are on board Iona?

What do I need to know about the onboard casino?

What do I need to know about the onboard Wi-Fi?

Can I watch sports on TV on board?

How do I make a group dining booking?

How to make a booking at The Limelight Club

What facilities do you have for babies?

Do I need to book on board activities?

What to do if I have a food allergy or intolerance?

What do I need to know about the kids’ clubs?

What activities are on board?

What is the best cabin location for me?

What is the power outlet on a P&O Cruises ships?

How can I pre-book dining?

Can I buy drinks packages?

What facilities and amenities are in my cabin? 

How do I book and queue for restaurants?

What are the dining options on board?

What dining options are included, and which cost additional?

What specific drinks are offered on board?

What is the dress code on board?

What do the cabin grades mean?  

What should I consider when choosing cabins with balconies?  

What are the dining times and opening hours?

Do you have interconnecting cabins?

Which grade of cabin has a bath or shower?

Are there curtain dividers to separate living and sleeping areas?

What does an accessible cabin look like and what features does it have?

What does a three or four bed cabin look like?

What is the tipping policy?

Where can I dine on board?

What is My P&O Cruises, and how do I use it? 

How do I log in to, or register for, a My P&O Cruises account? 

Trouble logging into your P&O Cruises account or booking?

What is an on-board account? 

How to apply for the shareholder benefit (on-board spending money)     

Do you have a loyalty programme?  

How can I fix a problem with my Peninsular Club account?

What do I need to know about Peninsular Club reward tiers?

What is the Peninsular Club, and how does it work?

What is the shareholder benefit, and how does it work?  

What do I need to know about Stockperks?   

What do I need to know about shareholder on-board spending money?

How do I get a refund to my on-board account?

How do I make a payment towards my holiday?

Do cruise prices apply to children of all ages?

What is an on-board account statement?

What discounts and benefits do you offer and how do I redeem them?

Why has the cruise I've booked now dropped in price?

Will I be compensated or reimbursed?

What happens to my payments if I transfer my cruise?

Will I be charged VAT and TAX on board a P&O Cruises ship?

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Booking a cruise

Amending and cancelling a booking

Flights

Prices, payments and discounts

Life on board

Contact information

Logging in and registering

Our loyalty club and shareholders

Getting ready to sail

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