Can I upgrade my cabin?

Sometimes, a little extra space or a breathtaking ocean view can make all the difference. This guide will explore how you can upgrade your cabin.

Upgrade

Last updated: 19/09/2024

How to upgrade:

With our Upgrade programme, you have the power to upgrade your current cabin. Here's how it works:

  1. Check our Eligibility: Head over P&O Cruises | Upgrade your cabin (plusgrade.com) to check your eligibility. Eligible guests will also be sent an email to access the upgrade website. This is a separate website from P&O Cruises.
  2. Choose your cabin: Once on the P&O Cruises Upgrades website, you’ll be provided with a list of possible upgrades to choose from.
  3. Make your offer: If you're eligible, you can submit an offer for the amount you'd be willing to pay for an upgrade. 
  4. Fingers Crossed! We'll review your offer and consider other factors like cabin availability. If your offer is accepted, you'll receive an email with instructions to finalise your upgrade, and make payment, within 72 hours 
  5. Stay Updated: If your offer isn't accepted, you'll be notified approximately 6 days before sailing.

Who is eligible?

If you’re the lead guest, are aged 18 or over, have paid your balance in full and have not opted out of receiving pre-cruise communications, then you’ll be eligible for our upgrade programme. 

Additional information:

  • Can I refuse the upgrade? Your upgrade is irreversible. 
  • Specific locations/features: If you’ve selected a particular cabin due to its features or location, you may not want to upgrade as you may not get a cabin with the same features. 
  • Accessible cabins: If you’ve booked an accessible cabin, you’ll only be upgraded if an accessible cabin if available at your chosen upgrade cabin grade.
  • Cancelling/Modifying: You can cancel/modify your offer up until the offer is accepted and your cabin has been upgraded.
  • Multiple upgrade offers: You can place multiple upgrade offers but cannot offer more than once on an individual cabin type.
  • Future Cruise Credit: You can use your Future Cruise Credit to pay for your upgrade.
  • Solo/large group travelers: The upgrade amount is per guest for the entire duration of the cruise and offers are based on two guests per cabin. This means a solo traveler will pay 200% of the offer you make. If there are more than 2 guests in your cabin only the first two guests will pay for the upgrade.

Ready to set sail in style?

Remember, upgrades are subject to availability, so act quickly if you see the perfect fit.

 

 For the best chance of securing an upgrade, consider booking early or keeping an eye out for deals and promotions.

Still need help?

Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003. 

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