Customer Support

We're here to help. Take a look at our frequently asked questions, or contact us on one of the methods below.

Coronavirus (COVID-19) related queries

For Coronavirus (COVID-19) related queries please visit our COVID-19 Hub.

Due to the dynamic and evolving situation of Coronavirus, we as a business are working in accordance with Government advice and have moved to a primary, remote Contact Centre. This is to ensure during these times we can continue to operate as a business whilst taking additional measures to protect our staff. 

If you test positive for COVID-19 within 7 days of returning from your holiday, please complete this form to help us identify any crew members who may have been in close contact with you during your cruise. This is in addition to following the guidance detailed on the UK Government website found here.