Trending topics

Want to login or register?
Trouble logging in?
How do I check in online?
Why should I book in advance on My P&O Cruises?
When can I book a shore excursion?

If you can't see an answer for your question, you can also search through all our Help Hub articles and FAQs.

Or live chat with us

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
Bank Holidays: 10am – 5pm

Trending topics

What facilities and amenities are in my cabin?
What are the dining options on board?
What is the dress code on board?
What is the tipping policy?

If you can't see an answer for your question, you can also search Help Hub and FAQs.

Or contact us through live chat

Monday to Friday: 8.30am – 8pm
Saturday: 8:30am – 6pm
Sunday: 10am – 5pm
Bank Holidays: 10am – 5pm

Trending topics

What do I need to do if I am paying my on board account in cash?
Is there a charge for using my credit card to clear my on board account?
How do I settle my on board account?
What is an onboard account statement?
What should I do if I have a query regarding my on board account?

If the answer you need isn't listed, you can also search through all our Help Hub articles and FAQs.

Or get in touch through live chat

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
Bank Holidays: 10am – 5pm

Trending topics

Do you have a loyalty club, and what are the benefits?
I have travelled with P&O Cruises once before, do I qualify for membership in The Peninsular Club?
How can I find out my points total and my tier?
Will I receive my Peninsular Club benefits if I receive a discount off of my cruise fare?
I have not received the 5% Peninsular discount as part of my booking?

If you can't see the answer you need, you can also search through our Help Hub articles and FAQs.

Or drop us a note on live chat

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
Bank Holidays: 10am – 5pm

Trending topics

What method of payment is accepted?
Can I make a partial payment online?
Can each passenger in my cabin register a different payment card?
Is there a fee for using a credit card?
Can I use a different payment card to the one I used to pay my deposit?

You can also take a look through all our Help Hub articles and FAQs.

Call us about your payment queries

But if that doesn't work for you, contact us by phone to speak directly with one of our dedicated advisors.

We're available every day on 0344 338 8003*
*Local call charges apply:

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
Bank Holidays: 10am – 5pm

Trending topics

Can I cruise if I have a disability?
What does an accessible cabin look like?
What is the difference between a partially adapted and a fully adapted cabin?
Do showers / baths have hand rails and shower / bath mats?

Call us for further help

If you may require assistance, or have particular medical needs, let us know through the on board needs questionnaire (OBNQ). We'll ensure your personalised cruise experience and the most relaxing and enjoyable holiday.

If you have an accessibility query or OBNQ question, our Accessibility pages, Help Hub articles and FAQs. can help.

Or you can call us on 0344 338 8003*
*Local call charges apply:

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
Bank Holidays: 10am – 5pm

Our Customer Contact Centre hours vary on selected dates in December. Please see the schedule below for full details.

Opening Hours

11 December:
8:30am – 4pm
(All general enquiries)
-
5pm – 8pm
(For new cruise bookings only)

12–23 December:
Normal opening hours

24 December:
8:30am – 3pm

25 December:
Closed

26 December:
10am – 5pm

27–30 December:
Normal opening hours

31 December:
8:30am – 3pm

01 January:
10am – 5pm

Live chat with one of our dedicated advisors in-person is best for most enquiries, including: Updating cabin and guest details; embarkation; parking and transfer details or simply finding out about your holiday on board.

Available every day, learn more about live chat, or use it now by clicking the button in the bottom right of this page:

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am - 6pm
Sunday: 10am - 5pm
Bank Holidays: 10am – 5pm

Please note that our live chat service will only appear on our website when advisors are available within the opening hours.

Cookie policy and privacy

To use our live chat, make sure you’ve accepted Functional cookies. You can update your settings by heading to our Cookie policy page, scrolling to the bottom, and clicking Amend preferences. 

We’ll never ask for payment or sensitive info in live chat. But so that we can give you the best service possible, we will ask for your name and email. This is purely for internal P&O Cruises use, and never for marketing or third parties sharing. You can read more in our Privacy notice.

We know that talking to us by phone is the preference for many P&O Cruises guests. But you may find live chat easier, quicker and more convenient.

Calling is best for accessibility questions, cancellations, or if you have a complaint to raise.

You can call us on 0344 338 8003*
*Local call charges apply.

If you live overseas, please call us on +44 344 338 8635
*International call charges apply.

Our opening hours are:

Monday to Friday: 8.30am – 8pm
Saturday: 8.30am - 6pm
Sunday: 10am - 5pm
Bank Holidays: 10am – 5pm

If you'd like to contact us via email, please fill out our form below.

Live chat is usually the quickest way to get in touch with us.
But if you need to supply a lot of details or attach documents, emailing us will probably be best for you.

All guests are reminded that travel information is personal, and you should always protect your personal information – including your booking number.

Whether booking a new cruise, making booking changes or simply asking questions, you should only call P&O Cruises Customer Contact Centre on 0344 338 8003*, or your travel agent, for any questions or booking changes.