Customer Support

Our opening hours are:

Monday to Friday: 8.30am – 8pm

Saturday: 8.30am – 6pm

Sunday: 10am – 5pm

On Bank Holidays, we will be open 10am – 5pm.

If you'd like to get in touch you can call us on 0344 338 8003*

*Local call charges apply.

If calling from overseas, please call us on +44 344 338 8635

*International call charges apply.

Our advisors will be happy to help you with your enquiry via our live chat service.

Live chat will be available on our Contact us page and Essential Information page when advisors are available and during our Customer Contact Centre opening hours below: 

Opening hours

Monday to Friday - 8.30am – 8.00pm

Saturday: 8.30am – 6.00pm

Sunday: 10.00am – 5.00pm

On Bank Holidays, we will be open 10.00am – 5.00pm.

Cookie policy and privacy

You must opt into 'Functional cookies' to see and use our live chat. If you'd like to amend your preferences so that you can use our live chat service, please visit our cookie policy page and navigate to the bottom where you can select 'Amend preferences', and then ensure you opt in to 'Functional cookies'. 

Your privacy is important to us. We will never ask for any payment information or other sensitive data during our live chat. To provide you with the best possible support, we will ask for your name and email address. Please be assured that this information is strictly for internal use and will not be used for marketing purposes. For more information on how we process your data, view our privacy notice.

For more information on our live chat service, please click here.

If you'd like to contact us via email, please fill out our form below.

All guests are reminded that travel information is personal, and guests should always protect their personal information – including their booking number. Whether booking a new cruise, making booking changes or simply asking questions, guests should only call P&O Cruises Customer Contact Centre on 0344 338 8003*, or your travel agent for any questions or booking changes.