Our P&amp;O Cruises Upgrade programme allows you to submit a payment offer on a potential cabin upgrade. If your offer is accepted, you’ll automatically be upgraded. This guide explains how our Upgrade programme works, who’s eligible and how to make an offer.

What is P&O Cruises Upgrade and how does it work?

How does the Upgrade programme work?

<h2>How does the Upgrade programme work?</h2>
<p>Our Upgrade programme gives you the opportunity to upgrade your cabin by submitting a payment offer on a higher cabin type than you’ve booked.</p>
<p>If P&amp;O Cruises Upgrade is available for your holiday, we’ll email you around<b> 80 days before your cruise</b> to invite you to take part. All you’ll need is your booking reference.&nbsp;<br>
<br>
<b>Your email will look like the image below:</b></p>


How do I submit an offer for a cabin upgrade?

<h2>How do I submit an offer for a cabin upgrade?</h2>
<p>To submit an offer, you’ll need to log in to our official Upgrade website. You can do this from the link in the email we send you.<b></b></p>
<p>Logging in isn’t a commitment to upgrade, but it lets you see which cabin types you can make offers on and the minimum offer you’d need to make.</p>
<p><b>If you want to make an upgrade offer, just:</b></p>
<ol>
<li>Select the cabin type you’d like to upgrade to (from the available options).</li>
<li>Choose the amount (how much in British Pounds) you’d like to offer per person.</li>
<li>Submit your offer.</li>
</ol>


Who’s eligible for the P&O Cruises Upgrade programme?

<h2>Who’s eligible for the P&amp;O Cruises Upgrade programme?</h2>
<p>You qualify for our Upgrade programme if:</p>
<ul>
<li>You’re the lead guest</li>
<li>You’re aged 18 or over</li>
<li>Your cruise balance has been paid in full</li>
<li>You haven’t opted out of receiving pre-cruise communications</li>
</ul>


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How do I access the Upgrade website?

<h2>How do I access the Upgrade website?</h2>
<p>If you’re eligible, we’ll email you an invitation containing a link to the Upgrade website.</p>
<p>If you can’t access the website using your booking reference, but you meet all the eligibility requirements, please call our Customer Contact Centre on 0344 338 8003.&nbsp;</p>


<p>Our friendly Customer Contact Centre is here to help.</p>


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How much will my upgrade cost?

<h2>How much will my upgrade cost?</h2>
<p>Upgrade offers are per person, based on two guests sharing a cabin. If you’re travelling by yourself, that means you’ll need to pay 200% of your accepted offer. If more than two guests are booked in your cabin, only the first two guests will pay for the upgrade.</p>
<p>For example: If your upgrade offer is £100, a solo traveller will pay £200 if the offer is accepted.</p>


Frequently asked questions

<h2>More answers to commonly asked questions</h2>
<h3>Can I make more than one offer?</h3>
<p>Yes, you can submit offers on more than one type of cabin.</p>
<h3>Can I change or cancel my upgrade offer after submitting?</h3>
<p>You can change or cancel an upgrade offer at any point until your offer is accepted or rejected.</p>
<h3>How will I know if my upgrade offer is successful?</h3>
<p>If your offer is accepted, your cabin will be automatically upgraded, and we’ll email you within 72 hours with instructions on how to pay.</p>
<p>If your offer isn’t accepted, we’ll let you know around six days before you sail.</p>
<h3>Will I keep my original cabin’s location or features?</h3>
<p>Not necessarily. Because different cabin types are located in different areas of our ships and include different features, it isn’t possible to guarantee that you’ll keep the same cabin location or features if you submit an offer to upgrade.</p>
<p>If you chose your cabin for a reason, our Upgrade programme may not be suitable for you.</p>
<h3>Can I choose not to upgrade if my offer gets accepted?</h3>
<p>Upgrades made through our Upgrade programme are final and can’t be refused or reversed.</p>
<p>You’ll be upgraded automatically if your offer is accepted, and you won’t be able to specify the location of your upgraded cabin, so only make an upgrade offer if you’re 100% sure you’d be happy to change cabins.</p>
<h3>Can I upgrade if I’m in an accessible cabin?</h3>
<p>Yes, but you’ll only be upgraded if another accessible cabin is available.</p>
<h3>Can I use Future Cruise Credit to pay for my cabin upgrade?</h3>
<p>Yes, you can use Future Cruise Credit towards the cost of your cabin upgrade.</p>


<p>Our P&amp;O Cruises Upgrade programme lets you view potential upgrades to your cabin type after booking and submit an offer of what you'd like to pay for it. If your offer is accepted, you’ll automatically be upgraded. This guide explains how our Upgrade programme works, who’s eligible and how to make an offer.&nbsp;</p>


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