Each P&O Cruises ship operates in a cashless environment, so payments you make on board get charged to your on-board account. If you notice a charge on board that doesn’t look right or appears more than once, here's what to do.

How do I get a refund to my on-board account?

Your on-board account explained

<h2>Your on-board account explained&nbsp;&nbsp;</h2><p>If you’ve ever sailed with us before, you’ll know that we don’t accept cash or card payments on our ships. Instead, we issue you with a cruise card on board, which you present to our crew whenever you want to buy things (such as drinks) on board.&nbsp;&nbsp;</p><p>Payments you make using your cruise card get logged in your on-board account. You can access this account at any time while on the ship by logging in to My Holiday (our free digital planner) from a smartphone or other Wi-Fi enabled device.&nbsp;&nbsp;</p><p>In your account you’ll find a summary of your on-board purchases, so you can see how much you’re spending and check that everything is correct.</p>


What if there’s a transaction I don’t recognise in my on-board account?

<h2>What if there’s a transaction I don’t recognise in my on-board account?</h2><p>If you notice a transaction in your on-board account that doesn’t look right, don’t wait until you’re back home. Speak to our Reception team on board. They’ll investigate and, if a mistake has been made, they’ll cancel the transaction or issue you a refund, so you won’t get charged.</p>


I’ve returned from my holiday, and I can see two charges on my payment card. How do I get a refund?

<h2>I’ve returned from my holiday, and I can see two charges on my payment card. How do I get a refund?</h2><p>If you’re seeing multiple payments to P&amp;O Cruises following your cruise, you haven’t been charged twice. The charges you are seeing are a holding or ‘pre-authorisation’ charge (shown as ‘pending’ in your account).&nbsp;&nbsp;</p><p>These holding charges will be released back to you. Often this happens within a few days, but the exact timing depends on your bank. For some card types – including pre-payment cards – this process can take up to 28 days. We understand this may be frustrating; however, we’re unable to speed this process up.&nbsp;&nbsp;</p><p>If, after 28 days, you’re still awaiting the release of these funds, please <a title="Contact P&amp;O Cruises" href="/contact-us" target="_blank">contact our Customer Contact Centre</a>, and we’ll do our best to assist you.</p>


<p>Our friendly Customer Contact Centre is here to help.</p>


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<p>Each P&O Cruises ship operates in a cashless environment, so payments you make on board get charged to your on-board account. If you notice a charge on board that doesn’t look right or appears more than once, here's what to do.</p>


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