Your on-board account statement is a detailed record of all your on-board spending during your cruise holiday using your cruise card, which is linked to your registered payment credit or debit card.

What is an on-board account statement?

What can I expect to see on the statement?

<h2>What can I expect to see on the statement?</h2><p>It shows what you’ve bought using your on-board account, such as:</p><ul><li><b>Dining and drinks:</b> speciality restaurant meals, room service and drinks from the bar&nbsp;</li><li><b>Spa</b>: treatments, products and salon services</li><li><b>Shore experiences: </b>experiences and activities ashore</li><li><b>Shopping:</b> items from on-board ships</li><li><b>Other:</b> laundry services, chargeable coach transfers, and anything else you buy using your cruise card while on-board our ships.</li></ul><h3><br>Drinks Package process</h3><p>If you have a drinks package, you only need to scan one person’s cruise card when ordering drinks for everyone in your cabin.</p><p>The transaction will only appear in the on-board account statement of the guest whose cruise card is scanned, but the other guests' drinks will count toward their own daily allowance.</p><p>For example, if there are two of you in a cabin and you both have a drinks package, only one of you needs to scan your cruise card to order a drink for you both. Each of you will have a drink deducted from your daily allowance, even though the transaction only appears on one person’s card.</p><p><b>Please note:</b> Your on-board account statement doesn’t include anything you’ve bought<a href="/my-pocruises"> via My P&amp;O Cruises</a> before your sailing ; these are charged at the time of booking.</p>


Where do I find my on-board account statement?

<h2>Where do I find my on-board account statement?</h2><p>A printout of your on-board account statement will be delivered to your cabin the night before disembarkation; it’ll be in the pigeonhole outside your cabin door. Please remember to look for this on your final morning before disembarking.</p><p><b>Please note: </b>your on-board account statement isn’t an itemised list; it lists the venue and amount spent.&nbsp;</p><p>If you haven't received your on-board account statement by the time you're ready to disembark and would like to see a paper copy, please visit Reception. They’ll be happy to help you find your statement or give you a copy.&nbsp;</p><p>You can also see the charges made throughout your cruise via My Holiday or your in-cabin TV, under ‘On-board account’, up to the day you disembark.</p>


<p>We recommend keeping a copy of your on-board account statement for your own records; once you’ve disembarked, you’ll no longer have access to your on-board account via My Holiday.</p>


When does my on-board account close?

<h2>When does my on-board account close?</h2><p>You can still spend using your cruise card until you leave the ship, but any charges made after 2am on the day of disembarkation will show as a separate transaction on your credit/debit card statement. If you’re paying in cash, your account should be settled by 10pm the night before you disembark.</p>


Is there anything I need to do to settle my on-board account?

<h2>Is there anything I need to do to settle my on-board account?</h2><p>As long as you’ve registered a payment card before the start of your cruise holiday, either by checking in online via <a href="/my-pocruises">My P&amp;O Cruises</a> or once you’re on board, there’s nothing you need to do. All charges will be applied automatically to your registered credit/debit card at the end of your holiday with us.&nbsp;</p>


What can I do if I have a query about my statement?

<h2>What can I do if I have a query about my statement?</h2><p>For any concerns about your on-board account statement, please visit Reception before disembarking; they’ll be happy to answer your questions and help with any issues you may have.</p><p>If you have a question about your statement after you’ve disembarked, please get in touch with us by filling in our <a href="/contact-us">contact form</a> or by calling<b> 0344 338 8003</b> (call charges apply).</p>


<p>Our friendly Customer Contact Centre is here to help.</p>


OFFER ENDS 26 AUGUST 2025

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<p>Your on-board account statement is a detailed record of all your on-board spending during your cruise holiday using your cruise card, which is linked to your registered payment credit or debit card.</p>


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