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Terms and conditions



Gifts Packages:

These Terms are for The Ultimate Celebration Package, The Bon Voyage Package, The Birthday Package, The Welcome Aboard Package (“Gift Packages”) when purchased on My P&O Cruises prior to the departure of your cruise. 

All Gift Packages are subject to availability. Gift Packages cannot be purchased less than 4 days before the departure date of your cruise. Gift Packages may be cancelled at any time. A non-refundable cancellation charge equal to 100% of a Gift Package price is payable where Gift Packages are cancelled less than 4 days before the departure date of your cruise. For all other cancelations a full refund will be made to the credit or debit card used to purchase a Gift Package.

Included Gift Package items may differ from pictures shown on pocruises.com or My P&O Cruises. All Gift Package items are provided on the first day of your cruise. Date of delivery for birthday cakes confirmed by you on first day of your cruise. P&O Cruises may substitute items for items of a comparable or greater value if included items are unavailable onboard.

Included Gift Package items may not be substituted by a guest or exchanged for onboard spending money. Gift Packages containing alcohol may not be purchased by guests aged under 18. Gift Package prices are subject to change. Included Speciality Dining: Included Speciality Dining provided by way of a voucher for a Speciality Dining cover charge (“Cover Charge”) redeemable by guests at Speciality Dining restaurants onboard. Cover Charge is limited to £30 per person, per meal.  Cost of drinks and ‘Surf & Turf’ meal at Keel & Cow restaurant are excluded from Cover Charge and are payable by guests separately. All Speciality Dining and spa treatments are provided subject to P&O Cruses’ and OneSpaWorld’s Terms and Conditions available at pocrusies.com. Photography, Speciality Dining and spa treatment reservations can only be made onboard and are subject to availability.

Florist:

These Terms are for all flower gift packages (“Florist Packages”) purchased on My P&O Cruises prior to the departure of your cruise.  Florist Packages cannot be purchased less than 4 days before cruise departure date. Florist Packages may be cancelled at any time prior to cruise departure. A non-refundable cancellation charge equal to 100% of a Florist Package price is payable for Florist Packages cancelled less than 4 days before the departure date of your cruise. For all other cancelations a full refund will be made to the credit or debit card used to purchase a Florist Package. All Florist Packages are provided on the first day of your cruise. Individual Florist Package inclusions are subject to availability and included flowers may differ from pictures shown on pocruises.com or My P&O Cruises. P&O Cruises may substitute included items for items of a comparable or greater value if advertised items are unavailable onboard. Included Florist Package items may not be substituted by a guest or exchanged for onboard spending money.

~Dining reservation must be made on board. All prices are subject to change. In the event that an item is unavailable or temporarily out of stock, the item may be substituted at P&O Cruises discretion. Please note that the items purchased may not be refunded or exchanged for another item, or for onboard spending money. Gifts may differ from the pictures shown. In respect to gifts that include alcohol, the recipients must be over 18 years of age. P&O Cruises do not issue confirmation of gift orders – your bank statement is proof of purchase.

Book up to four days before cruise departure, by calling our customer contact centre or by contacting your travel agent. Our lines are open Monday to Friday from 9am to 5pm, excluding bank holidays. Local call charges apply.

All prices are subject to change. In the event that an item is unavailable or temporarily out of stock, the item may be subst ituted at P&O Cruises discretion. Please note that the items purc hased may not be refunded or exchanged for another item, or for on board spending money. Gifts may differ from the pictures shown. In respect to gifts that include alcohol, the recipients must be over 18 years of age. P&O Cruises do not issue confirmation of gift orders – your bank statement is proof of purchase.