You can transfer your Select Price booking up to the date that the balance for your holiday is due (90 days prior to departure of the existing booking). The new booking must be of equal or higher value. Please note, transfer conditions can be different for certain cruises such as the World Cruise.

 

If you booked directly with P&O Cruises and you wish to cancel or change your holiday, please call our Customer Contact Centre on 0345 355 5111. If you booked through a travel agent, you need to contact them to discuss any changes or cancellation.

 

A cancellation charge might apply, depending on the type of holiday you’ve booked and how much notice you’ve given. We’ll discuss this with you when you contact us.

Upgrading a guest's cabin

Guests who wish to upgrade their cabin should speak to their travel agent or a member of our Customer Contact Centre - please visit our website for contact details. Please note, upgrading will incur a cost and this price would be based on the cruise price when the guest's booking was originally made.

 

Should the cabin type they wish to upgrade to not be available, they may be able to join a waitlist. If a cabin becomes available while they are on the waitlist, they will be contacted so that they may take advantage of the upgrade.

 

Reduced fare upgrades

We may offer reduced fare upgrades for guests who have already booked from time to time, meaning that guests may be offered a higher cabin type at a discounted rate.

 

These will be offered to applicable guests based on the grade of cabin available and offered in a random order to Select Price fare guests.

 

Should a guest be offered a reduced fare upgrade by one of our Upgrade Specialists and wish to accept it, they will be required to make payment with our Upgrade Specialist at time of offering, regardless of whether they have booked direct with P&O Cruises or via a travel agent (unless it is an agency where they can only pay the agent direct - in this case, they need to call the agent to pay). A new confirmation will be sent (to a travel agent where applicable) to reflect the updated booking details.

 

If the guest chooses not to accept the reduced fare upgrade at time of offering, but changes their mind later, they will able to accept the offer at a later date, subject to availability on a first come first serve basis. Guests should be aware that there will be limited availability on reduced fare upgrades.

 

Please note, if guests are travelling as a group, an upgrade may not be offered to all parties in the group as these are offered in booking date order.

 

Complimentary upgrades

Occasionally, for operational reasons, it may be necessary for us to change the cabin that guests have booked. Should this occur, rest assured we will move them to a more preferential cabin* within the cabin type booked i.e if they booked an Inside cabin, they will remain booked in an Inside cabin but in a more preferential location at no extra charge. These are called "automatic upgrades" and are allocated automatically.

 

If the guest only wishes to be considered for an automatic upgrade if it would result in an upgrade to a different cabin type, they should make this distinction at the time of booking. Please note, this option is not yet available to guests who book online. For guests who have booked online wishing to opt in for this upgrade option, please call our Customer Contact Centre, who will amend the booking. If guests receive a free automatic upgrade, please note that it is irreversible.

 

 

If the guest has chosen their booked cabin for a particular reason (for example to be in a specific position on the ship or to be located close to friends or relatives in their party) and do not wish to be considered for a automatic upgrade, simply let us or your booking representative know at the time of booking.

 

 

Please note, the opportunity of an automatic upgrade is never guaranteed and any cabin changes are made at the discretion of P&O Cruises. If guests wish to pay to upgrade their cabin (from a Sea View (Outside) to a Balcony cabin for example), they should call their booking representative.

 

*Preferential cabins are based on historic guest data and preferences.

If you choose Club Dining, you can select your preferred dining time and table size when you book your holiday. You can also book our speciality restaurants on My P&O Cruises from 14 days before your holiday, right up to midnight the evening before you sail. You can pay cover charges for most of these venues when you book, while some restaurants price dishes individually and charge you at the end of your meal. By booking early, you can take advantage of exclusive savings before you sail.

 

The Blue Light Card benefit is only available on Select fare bookings made direct and over the phone. We are unable to add the benefit retrospectively.

Yes, by logging into 'Your Account' you can regularly check on your points or total nights spent on board.

It is not possible to register an email address more than once on the site, for example if a husband and wife share an email address they will only be able to register online using one of their Unique Reference Numbers.

Once signed in by clicking on 'Your Cruises' you will see a list of P&O Cruises taken, your points total and tier level.

For each night you spend on board, we award you 10 loyalty points which are applied at the end of your cruise. Once you have 150 points (by spending at least 15 nights on board), you automatically become a Pacific Tier member of the Peninsular Club.  

As the number of nights you spend on board with us increases over subsequent holidays so, too, does your tier status.

Please see our Peninsular Club page for full information about the tiers and each of their benefits. 

Yes, you can. As long as your cruise is prior to your balance due date (90 days) and is a Select fare booking, you can transfer to any cruise equal or higher value.

Yes, we have the P&O Cruises Peninsular Club points system. The more you sail, the more points you have and the more benefits you’ll enjoy on holiday with us. Membership starts from Pacific tier at 150 points (10 points = one night on board). Log into "My Account" to check your loyalty level at any time. See full details here 

Prices and promotions can vary from time to time, in line with the rest of the travel industry. However, we are not able to honour these changes retrospectively.

Yes it’s possible to scatter ashes from our ships at sea on cruises of five nights or more. You’ll require approval from the Captain in advance of your cruise and there are some rules and exceptions. We do not assist with scatterings ashore and local approvals in the relevant country would apply.