Frequently Asked Questions

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all guests on ocean going cruises throughout the world.

To fulfilthis commitment, our Members have agreed to adopt a set of passenger rights which can be found under the Cruise Industry Passenger Bill Of Rights.

Adoniais 30,277 gross tonnes and 180.45m (592ft) long. She has a beam of 25.46m (83.5ft) and a draught of 5.95m (19.57ft). There are 8 passenger decks which contain 355 cabins, capable of accommodating 815 passengers who are looked after by 373 crew members.

Arcadia is84,342 gross tonnes and254.13m (833.5ft) long. She has a beam of 32.24m (105.7ft) and a draught 8m (26ft). There are 11 guest decks which contain 1050 cabins, capable of accommodating2120 guests, who are looked after by 844 crew members.

 Aurora is76,152 gross tonnes and272m (892.10ft) long. She has a beam of32.2m (105.8ft) and a draught: 8.4m (27.55ft). There are10 guest decks which contain 938 cabins, capable of accommodating 1950guests, who are looked after by 850 crew members.

Azura is115,055gross tonnes and289.6m (951.5ft) long. She has a beam of36m (118.1ft) and a draught: 8.6m (27.88ft). There are15 guest decks which contain 1557 cabins, capable of accommodating3610 guests, who are looked after by 1190 crew members.

Britannia is143, 730 gross tonnes and 329.79m (1082ft) long. She has a beam of38.4m (126ft) and a draught: 8.55m (28.05ft). There are15 guest decks which contain 1837 cabins, capable of accommodating 4324 guests, who are looked after by 1398 crew members.

Oceana is77,499 gross tonnes and261.30m (857.3ft) long. She has a beam of 32.25m (105.8ft) and a draught of8.10m (26.6ft). There are11 guest decks which contain 1008 cabins, capable of accommodating 2270 guests, who are looked after by 865 crew members.

Oriana is69,840 is grosstonnes and261m (856.2ft) long. She has a beam of32.20m (105.64ft) and a draught of 8.30m (27.23ft). There are10 guest decks which contain 941 cabins, capable of accommodating 2014 guests, who are looked after by 751 crew members.

Ventura is 116,017 gross tonnes and290m (950ft) long. She has a beam of 36m (118ft) and a draught of 8.50m (27.88ft). There are14 guest decks which contain 1557 cabins, capable of accommodating 3571guests, who are looked after by 1229crew members.

The Beam is the measurement across the ship at its widest part. The Draught is the measurement between the waterline and the bottom of the hull or keel.

A Redress Number is a unique number you can obtain from the U.S. Department of Homeland Security if you share the same name as someone on the U.S. watch list and have experienced difficulties during your travel screening when crossing U.S. borders. A Redress Number is a unique number that helps TSA eliminate watch list mis-identification. To apply for a Redress Number go to: "https://trip.dhs.gov/.

You are able to make telephone calls from the ship to home by calling directly from your cabin telephone, full details of how to dial can be found in your on-board services directory found in your cabin. Charges are £2.49 (subject to change) per minute regardless of where in the world you are calling. Please contact your supplier for details on calling from the ship using your mobile.

Yes, should you wish to call a friend or family member in another cabin all you need do is dial their cabin number from the telephone in your cabin, free of charge. If they are not in their cabin a voicemail message may be left. Should you wish to call friends or family members back home, this is also possible

We have a wide range of gifts available on all our ships suitable for all ages, ranging from teddy bears* for the children, to a Grand Occasion Package. Please see our gift brochure for details of all items available. Please note we require a minimum of 72 hours notice to arrange a gift with the exception of flowers where the notice period may vary. If a guest receives a bottle of wine or Champagne as a gift and intend to take this to a restaurant, then they should also take the gift card presented with the bottle to avoid being charged a corkage fee.

*Please note that if ordering a teddy bear, a gift voucherwill be placed in the guest's cabin so that they may collect the bear from the shop on-board.

Gift Collection is available on all cruises and on all ships* and can be booked through our Customer Contact Centre 

*Please note some gift items are not available on shorter cruises, please check before booking. We require a minimum of 72 hours notice to arrange a gift with the exception of flowers where the notice period may vary.

Should you need to cancel your booking, any pre booked gifts, packages or shore excursions will be refunded when the booking is cancelled. Land Tours and certain shore excursions are non refundable or have different refund terms, therefore please check with our Customer Contact Centre or Travel Agent before making the cancellation. To cancel your booking, please contact our Customer Contact Centre or speak to your local travel agent.

No, due to money laundering regulations, by law, we are unable to refund gift credit; it must be spent whilst on board. Please note that gift credit is deducted from on board account totals, prior to any applicable Peninsular Club discount. For example: If your on board account total is £150 and you have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.

We do not issue confirmation of gift orders, your bank statement is proof of purchase.

We require a minimum of 72 hours notice to arrange a gift (gift ordered can be made pre or mid cruise as long as the order is made 72 hours prior to the date you wish the gift to arrive) with the exception of flowers where the notice period may vary. To place an order please call our Customer Contact Centre please visit our website for contact details. All gifts must be paid for at the time of placing the order via credit card or debit card.

We are unable to send gifts to crew members on-board, including gifts purchased from our Gift Collection Brochure. All gift purchases from the Gift Collection are applied to guestsbookings. We currently have no way of taking payment for a gift for a crew member.

Here you will find all the information you need to know in relation to shareholder benefits including:

• Who should I contact for shareholder queries and/or to apply my benefits to my booking?
• Who do shareholder benefits apply to?
• How many shares do I need to receive shareholder benefits?
• What benefits are available for shareholders?
• Where can I buy Carnival shares?

Who should I contact for shareholder queries and/or to apply my benefits to my booking?

Please see details below for all shareholder enquiries.

Shareholder Benefits Team
Carnival UK
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Fax. 023 8065 7360
*Email: shareholderbenefits@carnivalukgroup.com

To apply shareholder benefits to your booking please forward the following items to us by email, fax or postal mail.  You will need to include the following details in your communication:

• Your name
• Booking Reference
• Ship
• Sailing date
• Provide proof of ownership of Carnival plc stock or securities to Carnival UK. Examples of proof of ownership that will be accepted include dividend stubs, proxy statements or nominee statements. Please be sure to redact or otherwise black out your brokerage account number and all unrelated information about other investments before emailing any documents. Carnival plc is NOT responsible for financial information that has not been blacked out or deleted on documentation you submit to us.
• Proof provided should be most current statement or we can honour the proxy card which is  provided to the shareholder once a year around the months of March/April.
• To ensure your security is not compromised you will be required to provide updated proof of shares prior to each cruise departure All information received is deleted/shredded once viewed. We therefore highly recommend guests submit copies rather than any original document, as original documents will NOT be returned.

If a Carnival share certificate issued by Equiniti (not Equiniti Shareview) is held, proof of shares will not be required. Simply email your reservation number, share certificate number and full name and address the shares are registered too to shareholderbenefits@carnivalukgroup.com

Applications should be made no later than three weeks prior to departure.
Applications will not be accepted once on board the ship

Who do shareholder benefits apply to?

Shareholder benefits apply to the shareholder and can be applied to all fare types*

Benefits will be applied to the cabin the shareholder is travelling in.

Shareholder benefit is granted in addition to any on board spending money already given.

There is only one shareholder benefit per shareholder-occupied cabin. You will only receive on board spending money for the cabin in which you are travelling.

If there is more than one shareholder travelling in the same cabin/stateroom, benefits for only one of the shareholders will be applied to the cabin and not each shareholder.

Shareholder benefit is not allocated per world cruise sector but is granted per booking reference. If a world cruise has been booked, the maximum £150 shareholder benefit is available as a 13 night cruise or longer.

If a back to back cruise has been booked with two booking references, shareholder benefit will be allocated per duration of each cruise booking reference.

You do not need to be the lead guest to enjoy the benefit. Shareholder benefit will be allocated to the shareholder. If the shares are held in joint names, the on board spending money will be granted to one name on the booking.

*Shareholder benefit will not be granted if your booking is booked through as Friends and Family offer, TIS (Travel Industry Services) or a complimentary booking. All other fares types are currently combinable with shareholder benefits.

How many shares do I need to receive shareholder benefits?

A minimum of 100 Carnival plc or Carnival Corporation shares are required to enjoy shareholder benefits.

What benefits are available for shareholders?

All our shareholders with the required minimum of 100 shares will receive the below benefits:

• On board spending money per stateroom on sailings of 13 nights or longer (including world cruise) - £150
• On board spending money per stateroom on sailings of 6 to 12 nights - £60
• On board spending money per stateroom on sailings of 5 nights or less - £30

United Kingdom brands are P&O Cruises (UK) and Cunard Line.

Current proof of shares will be required prior to each departure via email, fax or post.    

If you hold a Carnival share certificate, once registered, you will not be required to send proof of shares prior to each departure.

Employees, travel agents cruising at travel agent rates, tour conductors or anyone travelling on a staff reduced rates, Travel Industry rates, or on a complimentary basis are excluded from this offer. All other fares types, including any on board spending money benefits are currently combinable with shareholder benefits. It is non refundable/transferable and cannot be exchanged for cash on any of our facilities.

On-board spending money can be used on a variety of purchases made on board from drinks to shore excursions, gratuities, gifts to select dining venues. 

On-board spending money cannot be used for purchasing art work, bingo, use in the casino, medical expenses and currency.

Please note that Shareholder Benefit is available for cruise departures up to and including 31 July 2020 when booked by 28 February 2020.  The Benefit is reviewed annually.  Details can be found on the dedicated P&O websites.  

Where can I buy Carnival Shares?

To purchase shares in Carnival Corporation and/or Carnival plc please contact your bank, broker or look online.

Our Registrars are Equiniti Ltd and you may purchase Carnival shares from them on: 0371 384 2030

Equiniti will also help you with further share information regarding current share price, dividends, etc. You may also purchase a share certificate from Equiniti and once received and registered at this office, further proof of shares will not be required for future cruises. 

Carnival Corporation extends the benefit to our shareholders.

Yes, military benefits are applicable to UK citizens only.

We are pleased to offer on board spending money to:

• Current serving personnel
• Veterans
• Reservists
• MOD Civil servants
• NATO personnel in the UK

for the following service divisions:

• British Army
• Royal Navy
• Royal Air Force
• Reserves
• Royal Marines
• Merchant Navy
• Home Guard

Military Promotions are not combinable with certain promotional fares including, Early Savers, Savers, On board booking, Thank You For Cruising promotions, Ship Visit and partnership benefits, if you have any queries on combinability, please call our Customer Contact Centre.

As of the 1st March 2018 Military Benefits can only be applied to a booking if you are registered with Defence Discount Service and have a Defence Privilege Card.
 

This offer is available to Military guests who are members of the Defence Discount Service (the official MOD discount scheme) and have a Defence Privilege Card. This is a paid for membership, the cost for which is £4.99 for 5 years membership. The offer is available to those that are currently serving in the HM Armed Forces and those that have previously served within the HM Armed Forces. Guests will need to quote their Defence Privilege Card membership number for the Military On Board Credit to be added to their booking.

In order to apply the Military Benefits you would need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly or via your travel agent, either at the time of booking, or no later than 7 days before departure, along with the promotion code MLT. This will then be noted on your booking. You may also be asked to present your card at the check-in desk on the day of embarkation, so please make sure you have this with you when travelling.

Guests can register through www.defencediscountservice.co.uk . You will be asked for service details and then to get the Defence Privilege Card will need to upload a copy of documentation such as a certificate of discharge or Armed Forces Pension document. Alternatively you can call Defence Discount Services directly on 01509 233446 ( Open Monday – Friday 09.00 – 17.00) where you can arrange for an application form to be sent out in the post (Option 1) or speak to a member of the DDS Team to arrange (Option 3).

The amount of on board spending money is applicable for the 1st and 2nd passengers in a cabin only and depends on the grade of cabin booked and the duration of the cruise: 

Please note the latest this benefit can be applied is 7 days before departure and it is not possible to apply the Military benefit once you are on board.

Shore excursions can be booked for any members of your party who are travelling under the same booking reference.

If your friends or family are travelling under a different booking reference, shore excursions will need to be booked via their own Cruise Personaliser.

Approximately 12 weeks prior to the cruise departure date.  

Shore excursions are available to pre-book and pay for online up to 3 days prior to sailing. Within 3 days of sailing, you will be able to join a waitlist for your chosen excursions. Alternatively you may book on-board.  Waitlist requests will be processed prior to on-board bookings being taken.

Yes we do, some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Child prices are for those aged 3 to 12 inclusively.

Passengers over the age of 12 will require an adult ticket.

Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description.

Please ensure that you book a tour ticket for your infant.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions. This is because infants are not charged.

You will need to speak to the Shore Excursion Team once you are on board to advise you are bringing an infant and a car seat.  Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches.  In some instances we are unaware what coach is provided until on the day of the shore excursion.

We use a range of airlines to operate our fly-cruise holidays. Mediterranean fly-cruise holidays: We use a combination of chartered and scheduled flights from around the UK to join Oceana in Malta. Those customers travelling on one of our scheduled flights will need to collect their luggage from the carousel in arrivals before joining the coach transfer to the ship. Caribbean fly-cruise holidays: The majority of our flights are on chartered aircraft. For this reason the services offered may differ slightly from the airline’s standard service or from your own experience if you’ve previously flown with them. We supplement our chartered flights with seats on existing scheduled flights as and when required. We are pleased to be able to offer upgrades to premium economy which is available when you book your cruise. Exotic fly-cruise holidays: All of our flights are booked with scheduled carriers, which vary depending on the route, date of departure and availability. Should you wish to travel with your preferred airline, upgrade your flight or amend your flight dates, we will be able to provide a tailored quote from 11 months prior to departure. TUI Airways – all flights are operated on a chartered aircraft 2017 Mediterranean fly-cruise 2017/18 Caribbean fly-cruise Thomas Cook Airlines – we charter aircraft or purchase seats on existing scheduled flights, depending on the season: 2017 Mediterranean fly-cruise – we have chartered seats on existing scheduled flights, so while the aircraft will be shared with other Thomas Cook customers, you will still be able to pre-purchase your seats via Cruise Personaliser. Please note that you will need to collect your luggage from the carousel on arrival in Malta. 2017/18 Caribbean fly-cruise – all aircraft are chartered Jet2 – we purchase seats on existing scheduled flights: 2017 Mediterranean fly-cruise – scheduled flights easyJet – we purchase seats on existing scheduled flights: 2017 Mediterranean fly-cruise – scheduled flights For our Mediterranean fly-cruises, we also book scheduled seats on a range of airlines, including, but not limited to: British Airways Air Malta KLM, Lufthansa and Air France (regional, indirect flights from around the UK) Additional Information You might find that some services you are looking for are dependent on the flight type. For example if you are travelling on a charter flight you can pre-purchase your flight seat Cruise Personaliser, but this may not be possible on a scheduled service. Please note that all charter flights operate on the day of embarkation/disembarkation only. If you have decided to extend your holiday or have booked one of our Exotic fly-cruise holidays you will be travelling on a scheduled flight.

We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. The details of when and where the coach transfer will depart from will be viewable on your Cruise Personaliser in the 'Full Itinerary View' tab approximately 30-35 days prior to departure as this is when the details are confirmed with the coach company.

On one way fly-cruises starting in the Mediterranean or the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure.  If you are booking your cruise through our website and wish to add the coach transfer, please contact  our Customer Contact Centre once you have made your booking on 03453 555 111 (local call charges apply).  Coach times are usually available three months prior to departure. 

Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.

These coach transfers are not available on our Exotic fly-cruises.

Hand baggage restrictions vary by carrier and flight. Please ensure that you check the weight limit and the maximum dimensions on your airline’s website. Failure to adhere to their allowances may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply).

If you are travelling with children, hand luggage restrictions may vary from the standard allowance, so we recommend that you check with the airline.

Airlines must adhere to government issued regulations. If you need to carry specific items in your hand luggage, visit the Gov.UK website: gov.uk/hand-luggage-restrictions for the most up to date information and advice.

Below is a summary of hand baggage restrictions, please note that all information is subject to change and P&O Cruises (Cunard for the Cunard website) has no control over such restrictions:

Liquids

Wherever possible you should pack liquids in your hold luggage as containers taken in hand luggage must not hold more than 100ml. Liquids include (and are not limited to) all drinks, some foods, pastes, make-up, medicines and a variety of other solutions.  

Baby Food

You are permitted to take enough baby food, baby milk and sterilised water in your hand luggage required for your trip. Specific allowances vary by airline and we recommend you check with them before you travel.

Insulin, Pen Injection Device or Needles and Medication

If you need to carry insulin, needles or a pen injection device on board the aircraft, please call our Customer Contact Centre on 03453 555 111 (local call charges apply.).

Please note:

• Insulin should be carried as hand luggage and not in the aircraft hold where it may become frozen
• Insulin and all other medicines should be identifiable, preferably in its original packing

You should carry a prescription or a supporting written statement from your doctor to avoid problems with security or customs.

Most airlines are able to provide a sharps box on board for disposal of needles, lancets, syringes or empty insulin cartridges. Should you require a sharps box, please ask the cabin crew and they will provide one for you. 

There are no conventional fridges on board the aircraft. Should you need to take medication which needs to be stored in a cool place, we would recommend you bring a cool bag with you. Airlines may be able to provide additional ice on board. 

Electronic devices

The UK government has advised that guests must ensure that any electronic devices taken on board a flight in hand luggage are fully charged before embarking the aircraft. If you are unable to demonstrate that your phone or other electronic device can be switched on, you risk having the device confiscated at the airport which could also result in you missing your flight. You are also advised to switch on your electronic devices before you reach the security check areas to cut down on potential delays.

Laptops

Charter Flights

All of our charter flights restrict hand baggage to 1 piece per person. If you wish to take a laptop, this must fit inside your hand baggage and will form part of your hand baggage allowance.

 Scheduled Flights

Restrictions around carrying laptops in hand baggage on scheduled flights varies by airline. Visit your airline’s website for further information.

Suit Carriers

Suit carriers cannot be carried as hand baggage on any charter flight.  Restrictions on scheduled flights vary, so check directly with your airline.

Pushchairs

You are permitted to take a pushchair on your flight. They are classed as "free baggage" and can be taken in addition to your baggage allowance. The pushchair will be taken from you at the gate and stored in the aircraft hold. After you land, the pushchair will be either be returned with your luggage or taken out of the hold and returned to you on the tarmac. If you are travelling on one of our charter flights where your baggage is taken directly from the aircraft to the ship, then you will either be able to collect the pushchair from the tarmac, or it will be taken to the ship with your hold luggage. For clarification we recommend you discuss this with check-in staff when you check-in for your flight. 

Sky Cots and Bassinets

Sky cots and bassinets are unavailable on our charter flights. All infants are allocated their own seat, but for most carriers, they must be sat on their parent’s lap for takeoff and landing.

For scheduled flights please refer to the airline’s individual website for information on Sky Cots and Bassinets. 

If you have missed or believe you are not going to arrive at the airport in time for your flight, please call our Customer Contact Centre on 03453 555 111 (local call charges apply.)

We will work with you and our airline partners to discuss the available options and quote any additional cost you may incur. All tickets are subject to the airlines' rules and penalties.

Medical/Mobility Questionnaire We are able to accommodate guests with a variety of medical and mobility needs on our flights, To ensure we meet these needs please request and complete a questionnaire if you have any pre-existing medical conditions, reduced mobility or any disability. It is important that you complete this questionnaire accurately providing full detail of your needs. We will then advise the airlines so you can be assisted in the correct way. Please note that in some cases it may be necessary for guests to speak with the Airline directly and we will advise guests and agents should this be the case. Please ensure you return your completed copy to us at least 14 days prior to your departure. To request a questionnaire please call our Customer Contact Centre please visit our website for contact details, or your travel agent. Can I Fly if I am pregnant? Please call our Customer Contact Centre please visit our website for contact details, to confirm if you are able to travel on your flight. Do you suffer from any life threatening allergies? If you suffer from any severe allergic reactions (anaphylaxis) then we recommend that you speak to your doctor as soon as possible. We cannot guarantee a nut-free environment or prevent other guests from bringing their own food on board the ship or on the flights. If you are on a scheduled Fly Cruise please ensure you complete the mobility quesitonnaire and we recommend that you liaise directly with the airline’s welfare team and ensure you advise the Cabin Crew upon boarding the aircraft of your severe allergy. For all guests on our charter flight please ensure you complete the mobility quesitonnaire and call our Customer Contact Centre. Please note that depending on the severity, the airlines may require you to complete a medical form and provide a doctors certificate. For any special meal requests regarding allergies, please note that the airlines are limited to offering and therefore it may be necessary for the guests to supply their own food. Please enquire with our Customer Contact Centrewho will be able to advise if it is a meal request which the airline can accommodate. Guests with Reduced Mobility If you need to request mobility assistance at the airport or on your flight, please ensure you make this clear on your medical/mobility questionnaire. To enable us to pass your request to the airline,please ensure you return your questionnaire at least 14 days prior to departure.We may contact you to ensure we fully understand your requirements. Three possible types of airport mobility assistance are available (summarised below), although please be aware that availability varies by airport.

Thomas Cook Airlines flight to/from Malta If you require any of the following assistance for your Thomas Cook flights please complete the PO Cruises mobility questionnaire. Thomas Cook asks all guests requesting the below assistance to contact them directly to confirm their requirements. Please callthe Thomas Cook Special Assistance Team on Tel: 01733 224 821/ 0800 1073409 (Monday - Saturday 08:00 – 20:00, Sunday closed), confirming your flight details and that you are travelling on a PO cruises allocation flight. Wheelchair Assistance on to aircraft or to your seat Your are taking a Mobility Scooter or anElectric Wheelchairs You are carrying and or using a CPAP / BIPAP Machine Requests for additional luggage You are carrying or using an Oxygen Concentrator Guests travelling with a Wheelchair, Mobility Aidor Medical Equipment If you wish to travel with your own wheelchair or mobility aid, please complete a questionnaire and return it to us at least 14 days prior to departure. This is to ensure we can make the necessary arrangements to help you make the most of your journey. Any medical equipment you require must be battery operated as aircraft cannot provide a power supply. In order to comply with Civil Aviation Authority regulations, you must advise us at time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs and electric scooters. Assessments will then be made as to the safety of carrying an electric mobility aid on-board the aircraft. We also need to inform the airline aboutthe size and weight of your wheelchair/mobility equipment, so please include these details on your questionnaire. Please be aware that if you are travelling with TUI Airways you also need to contact them directly and we will provide details of how to do this. It is an airline requirement that they speak with you directly to discuss your needs and any mobility information they require for you to travel. Wheelchairs, scooters and mobility aids for personal use arecarried free of charge in addition to the checked baggage allowance on your flight. All mobility scooters must be checked in with your baggage and will be transported to and securely stored in the aircraft hold.Wheelchairs may either be checked in with your baggage or taken from you at the aircraft gate, this is dependent on airline and departure airport.At airports where it is not possible to take your wheelchair/mobility aid to the gate, the airlinemay have to secure the itemat check-in and return it to you upon arrival. In these circumstances another wheelchair will be provided to transport you from check-in to the aircraft and from the aircraft to the baggage hall upon arrival. Do you have any pre-existing medical conditions or have been hospitalised within the last 6 months? For some medical conditions guestswill need to get medical clearance before you can fly, for example: recent illness, hospitalisation, injury or surgery existing unstable medical condition need for additional oxygen or use of medical equipment on board travelling for medical reasons or treatment If you have recently experienced any of the above or are about to, then we recommend that you contact our Customer Contact Centre us as soon as possible. Please note that airlines may request a Fit To Fly Certificate and also to speak with you directly to confirm that you are able to travel. Guests who require additional oxygen Should you require additional in-flight oxygen, you must ensure you contact our Customer Contact Centre as soon as you have a confirmed booking and detail this on your medical/mobility questionnaire. This will ensure we can note this on your booking and advise you if any further action is required. Please note Thomas Cook Airlines will no longer be able to offer additional oxygen on board any of their flights from 1st November 2017. If you are travelling with Thomas Cook Airlines before 31st October 2017 or TUI Airways you also need to contact them directly. It is an airline requirement that they speak with you in person to discuss your needs and any medical information they require from you to travel. You may also have to complete an airline specific medical form which you should return to the airline directly. It is essential that you contact the airline to confirm if they can supply oxygen or permit you to travel with an oxygen concentrator. Some airlines are not able to provide in-flight oxygen on all their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline. For all scheduled flights please refer to your carrier’s website for their individual oxygen policy. However you still need to contact our Customer Contact Centre to discuss your oxygen requirements with us. Guests who have been Recently Injured If you have been recently injured or have a medical condition which could affect your ability to fly, a fitness to fly letter from your doctor or hospital is usually required.If you are required to wear a plaster cast, you are permitted to travel provided it is a split plaster cast and has not been fitted or changed within 48 hours.Casts fitted within 48 hours prior to departure will need to be split by your doctor or hospital. For further advice we recommend that you liaise directly with your GP.

You can book airport hotels through Holiday Extras via Cruise Personaliser in the "Getting there and Back" section. 

Once you have made a booking, Holiday Extras will email a booking confirmation confirming the hotel details, directions, dates and times booked.

Please ensure the names on your travel documents are correct. If you need to make any changes, please call our Customer Contact Centre. Incorrect name details could result in you being denied boarding by the airline, as security checks are usually carried out 24-48 hours in advance of flight departure. You should also ensure that your passport details are entered into Cruise Personaliser to avoid any delays at check-in. Charter Flights check-in Check-in for our charter flights is available at the airport on the day of departure only. Please be aware that it is not possible to check your baggage in the night before you travel on any of our charter flights, even if it is a service usually offered by the airline. Check-in opens approximately three hours prior to flight departure and closes approximately onehour before departure.Please be aware that even if you have pre-booked your seats using Flight Seat Booker, you are still required to check in at the airport. Scheduled Flights check-in Check-in times vary between airlines; we recommend that you check with the airline before you travel. Your flight details can be found either on your Flight Confirmation or on Cruise Personaliser. It may be possible to check-in online for your flight, depending on the airline you are flying with. Online check-in usually opens around 24 hours before departure, but Jet2 and easyJet open their online check-in sooner. Please note that some airlines charge for airport check-in when an online option is available. If you are travelling with British Airways and have received your flight booking reference, you can check-in online prior to travel. You can obtain this by speaking to our Customer Contact Centre please visit our website for contact details. British Airways: visit"http://www.britishairways.com/travel/managebooking/public/en_gb?expandExtraBagsPod=trueclickpage=information-en--baggage-essentials--extra-overweight-baggagekmtag=cban=||BC|2|CTA1|||||CampID||||L2|||||||">‘Manage My Booking’to check-in, alternatively you can check-in at the airport. easyJet: all customers should check-in online; visit"http://www.easyjet.com/en/">easyJet.comand enter your flight booking reference (airline locator) which can be found on your on your E-Ticket. Please ensure that you check in for both your outbound flight and your inbound flight (if applicable) as there may be different airline booking references for each flight. Jet2: all customers should check-in online; check-in online via"https://reservations.jet2.com/Jet2.Reservations.Web.Portal/whitelabellandingpage.aspx?j2tid=28752243-37f7-4db7-81eb-a81cd0bfff12">jet2.com/pocruisesfrom 28 days prior to departure; you will need your PO Cruises booking reference to access the website. There may be a charge for checking-in at the airport. Please ensure that you check-in online in advance of your flight to avoid charges at the airport.

The in-flight service offering varies depending on carrier, route and whether you are travelling on a charter or scheduled flight. For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?

Mediterranean fly-cruises

A buy on-board service will be available for drinks and snacks during your flight.

In-flight meals are pre-bookable on short-haul flights with Thomas Cook Airlines and Jet2.  Airlines advise guests to pre-book meals in advance to avoid disappointment.

Thomas Cook Airlines:

Visit thomascookairlines.com/mybooking.

Choose “Other Tour Operator” from “Where did you book your flight/trip?”, then select P&O Cruises from the drop down list.

Input your P&O Cruises booking reference in the Booking number box, as well as your first name and surname. Please ensure that you enter your first name and surname  as it appears on your passport to ensure your Thomas Cook in-flight bookings matches the P&O Cruises manifest.

There is a choice of meals available, which can be pre-purchased for everyone in your party.

Jet2:

The majority of guests travelling on a Jet2 flight will be booked on a “group”. The airline has made special arrangements to allow online check-in, pre-purchase your meals, seats and excess baggage via a dedicated P&O Cruises link on their website. You will be able to pre-book in-flight meals via the Jet2 website from approximately 60 days prior to departure. Visit Jet2.com/pocruises, quoting your surname and cruise booking reference, and follow the links (please note that this is a dedicated P&O Cruises link, and you will be unable to use the standard ‘Manage My Booking’ section of Jet2’s website).

If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website.

Some guests will be booked separately from the P&O Cruises group seats, and although you’ll be on the same flight as other P&O Cruises guests, you will need a Jet2 booking reference to log into their Manage My Booking section of their website. The booking reference can be found on your E-Ticket or by calling our Customer Contact Centre on 03453 555 111 (local call charges apply).

Caribbean fly-cruises - TUI Airways and Thomas Cook Airlines charter flights

Economy class: You will receive a main meal, after which, tea and coffee will be served. You will also be served a snack on your outbound flight and breakfast on your inbound flight. Any additional beverages will be at an additional charge.

Premium economy class: A complimentary in-flight bar (excluding Champagne) is available throughout the flight. You’ll also receive an enhanced meal choice for your complimentary main meal, plus a snack on your outward flight and breakfast on your inbound flight. Tea and coffee will also be served following your in-flight meals. 

Please be aware that when we charter aircraft from an airline, we tailor the services offered for our guests, so these may differ from the airline’s advertised services.

Dubai & Arabian Gulf fly-cruises

The majority of flights will be on scheduled airlines and so the in-flight catering will be the standard service for the airline.

Dietary requirements on charter flights

Airlines can provide the following meal types only:

• Vegetarian
• Vegan (lactose/dairy free)
• Diabetic meal
• Gluten free
• Child meal 

Please note that only one request per person can be made and that meal types cannot be combined. It is not possible to request anything other than the above meal types as the charter airlines are unable to provide alternatives.

Scheduled flights

The on-board service offered will vary depending on airline, cabin type and route. Please visit your airline’s website for further information.

Dietary requirements on scheduled flights

Some airlines are able to cater for specific dietary needs. If you have any such requirement, we recommend that you liaise directly with the airline to ensure that your needs can be adequately catered for. Please note that not all requests can be guaranteed and requests must be made at least 48 hours before your flight. You will need your ‘airline locator’ to make your request which can be found on your E-Ticket or by calling our Customer Contact Centre on 03453 555 111 (local call charges apply).

The baggage allowance varies by airline, destination, class of travel and ticket type (in some instances your baggage allowance may differ from the airline’s standard amount due to the agreements we have with the airline).

Please be aware that your baggage allowance may not always be the same for all flights in your itinerary and that allowances on UK domestic routes may be less than on international routes.

In most cases, any person (including infants and children) who occupies a seat on a flight is entitled to a baggage allowance.

If your baggage exceeds the maximum allowance you may be liable for an excess baggage fee. Please note that unless otherwise stated, handbags and laptop bags are classed as one piece of hand luggage. Suit carriers form part of your baggage allowance.

No individual bag should exceed 23kg for for safety and handling purposes.

Weddings

If you are getting married on board one of our ships and are travelling on one of our TUI Airways or Thomas Cook charter flights, then you are entitled to an additional hold luggage allowance of 5kg per person. This allowance applies to the wedding couple only and wedding dresses cannot be carried as hand luggage. Please call our Customer Contact Centre on 0843 374 0111 (local call charges apply) so we are able to notify the airline of this request.

If you are travelling on a scheduled flight, an additional baggage allowance cannot be guaranteed by P&O Cruises. Please check with your airline for their policy on taking wedding items on a flight. If you would like to purchase extra baggage please follow the guidance above.

We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting.

On one way fly-cruises starting in the Mediterranean or the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure.  If you are booking your cruise through our website and wish to add the coach transfer, please contact  our Customer Contact Centre once you have made your booking on 03453 555 111 (local call charges apply).  Coach times are usually available three months prior to departure. 

Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.

These coach transfers are not available on our Exotic fly-cruises.

This depends on whether you are travelling on a chartered or scheduled flight. You may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?

Charter flights

We’re pleased to be able to offer a seamless service known as ‘bonded baggage’ on selected chartered flights.

You should ensure that all of your baggage has a P&O Cruises luggage label attached before you check-in at the airport, because once you check-in, the next time you see your bags will be in your cabin on board your ship!

Mediterranean fly-cruises on Oceana (2018):

Bonded baggage is only available on charter flights with TUI Airways to Malta.

When you arrive in Malta, you should pass through immigration then go directly to arrivals where you will be met by P&O Cruises representatives who will guide you to waiting coaches for the transfer to the cruise terminal. All checked baggage will be unloaded from the aircraft and taken directly to the ship, where it will be screened and delivered to your cabin.

If you are travelling to Malta with easyJet, Jet2, Thomas Cook Airlines or any other airline, please see the scheduled flights section below.

Caribbean fly-cruises on Azura and Britannia (November-2018 to March-2019):

When you arrive in the Caribbean on a charter flight, there is no need to pass through immigration, nor collect your checked bags; coaches will be waiting to transfer you directly to the cruise terminal and all checked baggage will be unloaded from the aircraft and taken directly to the ship, where it will be screened and delivered to your cabin.

Available on the following charter flights:

TUI Airways: Barbados (Azura and Britannia) and St Lucia (Britannia)

Thomas Cook Airlines: Barbados (Azura and Britannia)

Dubai & Arabian Gulf fly-cruises (January to March 2019):

Most of our flights are on scheduled flights, but we do have some Virgin Atlantic charter flights departing from Manchester. We are unable to offer bonded baggage in Dubai. All guests will need to collect their bags from the luggage carousel on arrival in Dubai as per the scheduled flight operation.

Scheduled flights

If you’re travelling on a scheduled flight, when you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through P&O Cruises and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a P&O Cruises representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal.

If you have arranged your own flights, or have arranged to fly out to your destination early, then you will need to make your own way to the cruise terminal.

The baggage arrangements for your inbound flight will be confirmed during your cruise. Baggage is usually collected from outside your cabin the night before you disembark.

Summer 2019 (Mediterranean fly-cruises)

 Flight and baggage arrangements are yet to be confirmed.

Winter 2019/20 (Caribbean fly-cruises and Dubai & Arabian Gulf fly-cruises)

Flight and baggage arrangements are yet to be confirmed.

All fly-cruise holiday prices include economy class flights from/to London and transfers between the overseas airport and your ship on the day of embarkation/disembarkation.

Mediterranean fly-cruises
We are pleased to be able to offer return flights from eight UK air cities on all cruises: Belfast*, Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle. 

*Please note that Belfast flights are only available on cruises which start and end in Valletta.

We use a range of charter and scheduled carriers, including Thomas Cook Airlines, TUI Airways, easyJet, Jet2  and Air Malta.

Caribbean fly-cruises

Flights are available from a range of UK airports, which vary by ship and cruise itinerary.  You'll find further details of available departure airports when you select the 'See available airports' option, after selecting your desired cruise on our website.

We use reputable charter and scheduled carriers, such as Thomas Cook Airlines, TUI Airways, Virgin Atlantic and British Airways. 

Dubai & Arabian Gulf fly-cruises

We are pleased to be able to offer return flights from our four UK air cities on all cruises; Birmingham, Glasgow, London and Manchester.  Most flights will be operated by a scheduled airlines such as Emirates or British Airways; please note that some airlines operate indirect flights.

Classic Southern Hemisphere Journeys and Exotic fly-cruises

As you are travelling further afield, we want to be as flexible as possible so you can make the most of your holiday. 

Where flight schedules permit, we can offer flights from any UK airport. Additional supplements may apply.

When you make your booking, simply advise your booking agent which airport you would like to fly from and whether you would like one-way or return flights, and your preferred departure airport.

Should you wish to extend your holiday or explore further we'll arrange flights to fit around a Land Tour or City Stay or, should you wish to explore independently, we can book flights so you arrive early (or fly home later), you can book a stopover on selected routes, or if you prefer, you can fly to/from an alternative air city.

Flights are offered subject to availability and airline schedules available at the time of booking. 

Domestic Flights to/from Southampton

We can book domestic flights with Flybe to/from Southampton from a range of UK departure points. The fare includes a transfer between the airport and the cruise terminal and vice versa. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules. 

Airline schedules are usually released between four and six months prior to departure; at this time you can check availability by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). We will be happy to answer any questions you have. 

If you would like more information, you may find the following question useful: Can I book flights to and from Southampton?

Guaranteed Flight Option

When you or your travel agent books one of our fly-cruise holidays, you may be offered the 'Guaranteed Flight' option, which is also referred to as air city 'QQQ'. This means that you will have a confirmed booking, including flights, but the specific UK airport will be allocated at a later date. Flights will be allocated to your booking at least 7 days prior to departure and the price you have been quoted will not increase. It is recommended you waitlist your preferred UK airport at time of booking.  We will do our best to allocate flights from your preferred UK airport, but we cannot guarantee this.

All people booked under the same booking will be allocated the same flights; however we may not be able to allocate the same flights to groups who have booked multiple cabins.

There is a retractable drying line in the shower of each cabin.

Yes, you will find a small refrigerator in all grades of cabin on board and are normally below four degrees celsius.

The dimensions of the fridges are approximately: Width 34cm Height 45cm Depth 25cm

Please note, some exceptions may apply on dimensions.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.

We supply the type of mattress protector that acts as a pad on top of the mattress. These are on all beds as standard when they are made. We can't supply the type that provides a seal against liquid and air.

All bath linen is supplied by Calderon.

Bathrobes are supplied by Decotex and can be bought directly from Housekeeping on-board.

Aurora is the only ship to feature automatic doors on accessiblecabins, (the doors open into the cabin) All other ships are fitted with manual doors on all cabins.

Bathrobes are "one size fits all" for adults and are not supplied for children.

The same applies for slippers.

Family suites are available for a minimum of 4 guests up to a maximum of 6 guests.

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Arcadia Suites- B1 | B2 | B4 grades Mini Suites * - CA | CB | CE grades Deluxe Balcony * - EA | EB | EC | EE | EF grades Outside * - LB | LC | LE | LF grades Larger Inside * - OA | OB | OC | PA | PE grades

Aurora Suites- B1 | B2 grades Mini Suites * - CB | CD grades DeluxeBalcony * - EA | EB | ED | EE grades Balcony * - GA | GB | GD grades Outside * - KB | KD grades Inside * - OA | OE grades

Azura Suites- A1 | B2 | B4 | B5 grades Superior Deluxe Balcony * - DA | DB | DD grades

Britannia Suites - B1 | B2 | B4 | B5 grades Superior Deluxe Balcony * - DA | DB | DC grades Balcony * - GB | GC | GD | GE | GF | IC | IE | IB grades

Oceana Suites- B4 grade Mini Suite- C1 | C2 | C4 | C5 grades

Oriana Suites- B1 | B2 grades Mini Suites * - CA | CB grades Deluxe Balcony * - EA | EB | ED grades Deluxe Outsides * - FA | FB grades

Ventura Suites- A1 | B2 | B4 | B5 grades Superior Deluxe Balcony * - DA | DD | DB | DE grade

Children bed rails/guards are available on all ships apart from Adonia, Arcadia and Oriana. We do not offer bed rails/guards for adults.

The cots are supplied with a fitted sheet covering the mattress and also one small cellular blanket.

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:

Arcadia

There are no fixed berths on Arcadia.

Aurora

C124 & C127 on Aurora have fixed double beds

Azura

D101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.

Britannia

All inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.

A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533

Iona

There are no fixed berths on Iona.

Oceana

The following cabins have fixed twin beds:
A201, A202, A203, A218, A221, A223, A316, A317, A319, A640, A641, A709, A710, A711, A726, A729, A730*, A731, A732*, A735*, A737* 
B205, B207, B209, B210, B226, B231, B233, B314, B315, B317, B709, B710, B711, B726, B729, B730*, B731, B732*, B735*, B737*, B746, B751 
C305, C306, C314, C315, C316, C317, C318, C319, C321, C323, C324, C326, C329, C331, C709, C710, C711 
D315, D319, D320, D321, D322, D323, D324, D325, D326, D327, D329, D330, D333, D335, D611, D612, D615, D709, D710, D711
E318, E319, E321
F225, F227, F228, F229, F230, F232, F233, F234, F235, F236, F237, F238, F231, F240, F242, F244, F314, F315, F317,                                                                                                                                                       L319, L321,L322, L339, L340, L341

*Please note that cabins are longer and narrower than standard cabins (known as railway cabins). In these cabins, one lower berth is fixed, the second lower berth folds away against the wall when not in use to give more space during the day. Upper berths in these cabins also fold up against the wall.

The following cabins have fixed double beds:
B748, B750, B753, B755
C744, C746, C747, C749 
D748, D750, D751, D753

Oriana

There are no fixed berths on Oriana.

Ventura

The following cabins have fixed twin berths:

D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328

Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia, Aurora, Oceana and Oriana) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship andare not supplied in any other cabin.

Bathrobes and slippers are "one size fit's all" adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.

There are *radios in some of the suite cabins on board:

Oceana have a Bose Wave CD cum Radio player in all Suite Cabins, the Radio will only work when in port.

Azurado not have radios in suite cabins. *Signal may be weak when out at sea

Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.

If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.

On all ships, suites have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping areaexcept on board Arcadia Britannia.

Britannia's superior deluxe balcony have a curtain/partitionwhich can be drawn that will allow the living area to be separated. Arcadia outside balcony cabins have small curtainswhich can be drawn that will allow the living area to be separated.

In addition, these are also available in Mini Suites on Aurora, Oceana and Oriana and Deluxe Balcony cabins on Aurora, Arcadia and Oriana

Examples above taken from Oceana and Adonia.

Example above is from Britannia.

Dividing curtains/partitions are not available in any other cabin type.

The majority of balconies are interconnecting and can be opened by your cabin steward upon request.

There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.

There are various placeswithinyour cabinto store your luggage. Many cases will fit underneath the bed. For details of how much space there is underneath the bed. Alternative areas are in the wardrobe or by the closet area.

The height of the balcony railings are approximately 110 cms high.

Yes, this is available for all suite guests.

If you are travelling in a alternative cabin and would like a ice bucket and additional glasses, these can be requested from your cabin steward once on-board.

Hand Rails Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Yes. You will find a Bible in your bedside table drawer.

On Britannia, Azura and Ventura there are locks on the balcony doors, the rest of the fleet do not have locks, but can be securely closed by puling the handle up.

Bath and shower dimensions are approximate and may vary on each ship. Adonia Shower dimensions

Bath Dimensions

Arcadia In cabins A62A | B60A | B107A | E129A -there is astep up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm. Shower dimensions

Bath dimensions

Aurora Shower dimensions

Bath dimensions

Azura Shower dimensions

Bath dimensions

Britannia Shower dimensions

Bath dimensions

Oceana Shower dimensions

Bath dimensions

Oriana Shower dimensions

Bath dimensions

Ventura Shower dimensions

Bath dimensions

The following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.

Adonia - A1 B5 grades

Arcadia -B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NBorNC grades 

Aurora -A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF grades 

Azura -A1, B2, B4, B5**, BE, DA, DB, DD or DE grades 

Britannia - B1, B2, B4, B5, DA, DB DC grades

Oceana -B4, C1, C2, C4 or C5 grades 

Oriana -B1, B2, CA, CB, EA, EB, ED, EE, FA, FB, LB, LC, LD, LE, LF, NE, PA, PB, PC, PD, PE or PF grades 

Ventura -A1, B2, B4, B5**, BE, DA, DB, DD or DE grades Separate Shower Bath In the below grades, you will find a separatebath and shower.

Adonia - B grades Arcadia - B Cgrades Aurora - A Bgrades Azura - A Bgrades Britannia - A Bgrades Oceana - B Cgrades Oriana - Bgrades Ventura - A Bgrades Exceptions **B5 grades on Azura Ventura - Cabins L106 L107 have a shower over the bath.

To make a booking on any cruise for any of these or any other grade of cabin, please visit our "http://www.pocruises.com/find-and-book-cruises/">Find Book page, call our Customer Contact Centre, please visit our website for contact details, or speak with your preferred ABTA bonded travel agent.

Adapted cabins are available on all ships across the fleet, allowing those who are confined to a wheelchair easy access to all the facilities within the cabin. Arcadia also features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficientmanoeuvringspace, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for passengers who are fully confined to a wheelchair. Partially adapted cabins on Arcadia are: C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100 Wide opening doorway These pictures are from Arcadia cabin C2 (similar to cabinC1) which have a support pillar near the doorways. This may prove to be difficult to navigate around if you are confined to a wheelchair. View into the cabin View of the cabin door and pillar View of pillar, open bathroom door and cabin door.

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony.The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat. For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

Please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions. 

Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms. Oceana andBritannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use aUK 3 pin plug. The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. The supply on board is: Adonia - 220V/ 60HZ Arcadia - 220V / 110V / 60HZ Aurora - 220V / 60HZ Azura - 230V / 115V / 60HZ Britannia - 230V / 120V / 60HZ Oceana - 220V / 110V / 60HZ Oriana - 220V / 60HZ Ventura - 230V / 115V / 60HZ The above voltage is sufficient to chargeelectrical equipment such as laptops and cameras. 

Location of plug sockets Typical location of plug sockets on all ships are: Bathroom Shaver 1 x socket (Multiple - 110 220v) By the dresser table and near the telephone X 2 sockets (220v / 240v) By the TV near the bed x 3 sockets (110v) By the TV near the sofa x 2 sockets (110v) By the tea tray set-up and near the fridge x 1 socket (220v) Britannia Around the cabin 4/5 sockets - 230V Dresser table 1 socket - 125V Bathroom shaver socket - 120V / 230V There are some variations on this depending on the ship and type of cabin. 

Yes, you will find a kettle, cups, saucers and teaspoons as well as teabags, various coffee sachets, sugar and milk in your cabin. This will be stocked up when necessary by your cabin steward. Complimentarytea and coffee is also available from the buffet area. 

Please find below the approximatecot sizes used on board: When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm They weigh 8kgs.

Our boutique style cabins are more stylish and comfortable than ever... Sumptuous accommodation with soothing colours, bespoke artworks from British artists and large flatscreen TVs for films on demand. We've ensured that all the sea view rooms have balconies and we've included 27 single cabins, many of which will have balconies. Bathrooms have glass shower screens and pamper packs from The White Company.

Inside cabins

Variations: Inside with shower | Larger inside with shower

Britannia’s boutique style cabins feature a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists

Single cabins

Variations: Single inside with shower | Single balcony with shower

Single inside with shower

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists.

Single balcony with shower 

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists. And with some single cabins you’ll have your own balcony.

Balcony cabins

Balcony (obstructed view) with shower (without sofa) | Balcony (obstructed view) with shower and sofa | Balcony with shower (without sofa) | Balcony with shower and sofa | Superior Deluxe Balcony | Single balcony (with shower)

All of Britannia’s sea view cabins come complete with a balcony. Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens, plus somewhere to soak up the views and some sun, it’s the perfect retreat.

Superior Deluxe Balcony

Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screen plus a greater square footage than Britannia’s balcony cabins. Luxuriously appointed and cleverly designed.

Suites

Designed by Richmond International Britannia’s suites offer the latest in luxury including their own butler and separate living areas these generous spaces are holiday heaven. As well as all the standard amenities: a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens.

Please refer to Britannia's deck plans for more information.

This is an upper berth taken fromAzura and is typical of upper berths throughout the fleet. On board Adonia, Arcadia andAurorathe upper berths fold up in toa recess in the ceiling while on Oriana, they fold up against the wall. On Azura, Oceana, Ventura and Britannia there are both types where some will fold up against the wall and some rise into a ceiling recess. On Britannia all of the balcony cabins have upper pullmans which will pull down from the ceiling. All inside cabins will have hinged pullmans which will fold up against the wall. Please note that where berths rise into a recess, they still extendapproximately 9cms from the deck head (ceiling) when not in use. Cabin shown above is an inside cabin, size approximately between 137-181 square feet. 

These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura. Our cabins are well equipped for the needs of the whole family, with many having additional beds. In the majority of twin cabins, beds fold down from the ceiling or out from the wall, however in some the extra beds are sofa beds. 

Yes you have the ability to order from the main restaurant menu for breakfast, lunch and dinner*.  Outside of these hours you may order from the room service menu**.

Arcadia

• In the Suite you can seat four people, they have a conversion top that turns a coffee table into a dining table.

Aurora

• In the Penthouse suite you can seat six people
• In Suites you can seat four people
  
• In the Mini-Suite you can seat two people
  

Azura

• Penthouse suite can seat four people
• Suites on Riviera deck have a balcony dining table with two recliners
  
• All other suites on B4  B5 grades have balcony dining table with four chairs

Britannia

• You are able to dine in all suites. Suites have a Tea / Coffee table

Oceana

• All six suites have a coffee table which can be raised and lowered, this is also the default dining table. We have 'table top extensions' for each of these tables which can extend the table to seat four.

Oriana

• All 8 of the suites have a dining table. These are actually coffee tables that convert to dining tables, the tables seatfour using a combination of the sofa, two armchairs and either the writing desk or dresser table chair

Ventura

• Have 26 dining tables which are conversion tops that turn a coffee table into a dining table in their regular suite cabins. These have a capacity of seating four and are only within Suites.
• They also have two permanent dining table in both penthouse suites which can seat six has seating capacity of six.

*In conjunction with the dining times as advertised in the Daily Horizon newspaper. Youwill not be charged on standard food items, however there will be an extra charge for drinks.

**Charges apply. Prices will be indicated on the menu available in your in-cabin directory.

We stock a wide range of sun lotions on board. We have factors 4, 6, 8, 10, 12, 15, 20, 30 and 50+. The prices range from around £3 - £25.The complete list is below:

Lancaster Face Brnz SPF15 50ml
Lancaster Fan Tan Opt 125ml SPF15
Lancaster Self Tan Bronze Milk
Lancaster Sport FaceBody SPF20 75ml Pump
Lancaster Sport Mist SPF15 125ml Energise
Lancaster Sun Oil Free Gel SPF10 150ml
Lancaster Sun Oil Free SPF15 150ml
Lancaster Sun Tan SPF15 200ml
Lancaster SunBeauty SPF15 50ml Face
Lancaster SunBeauty SPF30 50ml Face
Lancaster SunTan SPF6 200ml
Lancaster Tan Maximiser 125ml Face and Body
Lancaster TanDeepener SPF6 200ml
Malibu Aftersun 200ml
Malibu Aftersun 400ml
Malibu Aftersun Spray 200ml
Malibu Babes LipSlick Coconut
Malibu Babes LipSlick SBerry
Malibu Lipbalm SPF20+
Malibu Lipbalm SPF30
Malibu Miss Lipbalm SPF30
Malibu Miss SPF30 Glitter Bag
Malibu Scalp n Hair Protector
Malibu SPF12 200ml
Malibu SPF15 Dry Oil Gel
Malibu SPF20 200ml
Malibu SPF25 Kids 200ml
Malibu SPF30 200ml
Malibu SPF30 Kids Trigger
Malibu SPF4 Dry Oil Spray
Malibu SPF8 Dry Oil Spray
PizBuin Active Lotion SPF15
PizBuin Active Lotion SPF30
PizBuin Aftersun 200ml
PizBuin Duo SPF10/20 Lotion
PizBuin SPF 15 Lotion
PizBuin SPF 6 In Sun Lotion
PizBuin SPF10 n Sun Lotion
PizBuin SPF15 150ml + AS 200ml
PizBuin SPF15 Allergy Lotion
PizBuin SPF20 Lipcare AloeVera
PizBuin SPF30 Allergy Lotion
PizBuin SPF30 In Sun Lotion
PizBuin SPF50+ In Sun Lotion

Please note, all items are subject to availability.

No. Your on board account is charged in sterling and this will be the amount placed against your credit card.

Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness onboard, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Exchange rates are updated at the beginning of everycruise to ensure you pay the same rate throughout your cruise.

Whilst we are unable to put a limit on any on board account prior to boarding,you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

A visit to the Bridge is included in our Behind The Scenes tour.

Yes, we carry life jackets for all ages.

Cabins that can be viewed from the main passenger areas do have a mirrored finish applied to them to restrict visibility from outside. However this does depend on light levels, for instance at night it may still be possible to see into the cabin from outside if the cabin lights are on.

The Karmala Room is a multi-purpose venue andis used for classes, quizzes, meetings and get-togethers.

On sea days we allow Bridge players to play "non-hosted" games and we provide the equipment.

At times when the venue is not in use we are happy for passengers to play cards in the Karmala Room, as the card tables always remain laid out. Azura do not offer hosted card games.

These are supplied by Harding Retailwho stock and operate our shops on board.

Official scale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)

PO Cruises is bringing 178 years of experience together with true innovation to create the largest and most contemporary ship designed exclusively for British holidaymakers. The spirit of modern Britain is epitomised on Britannia through the ship's contemporary elegant design, world class spa and cutting edge art collection. Britain is leading the world in all these cultural areas and this is reflected throughout Britannia. A holiday on Britannia can be anything you want it to be. We have consulted and are working with the best of the best of British talent.

You can visit incredible destinations, indulge in the best of British cuisine, immerse yourself in a cookery course, sample fine wines , enjoy an extended theatre trip, take a spa break, or simply relax around the swimming pools on board complete with PO Cruises unrivalled service that is tailored specifically for the British guest. Britannia’s range of on board experiences, designed specifically for the British guest of all ages, has something for everyone. Whether you are travelling with children, friends and family or simply wanting to get away on your own then Britannia can be whatever you want from a holiday. Style This is the first time that a world class hotel design company has designed an entire ship, we have created the extraordinary look and feel throughout Britannia. From the moment youstep on board you will be struck by the stunning three storey Atrium, the beating heart of Britannia which has the buzz of surrounding bars, cafes and the nearby spa. Food Britannia leads the way when it comes to food with contributions from six stars of the British food and drink scene - Food Heroes. The Food Heroes will also be travelling on board in person on no fewer than 21 cruises this year, giving our guests a real opportunity to get up close and personal to the stars. A first for Britannia, working withJames Martin we have created The Cookery Club , a superbly equipped cookery school where guests can choose from a range of classes led by our Food Heroes and our own talented team. There will also be visits from other renowned celebrity chefs, each taking their own speciality classes.

Afternoon tea available in the Epicurean Restaurant – there won’t be a scone in sight but there will be edible perfume, passion fruit candy floss and camera- worthy patisserie. Charlie Turnbull , expert in all things cheese-related has chosen a range of surprising new finds and old favourites for the Market Cafe. In Charlie’s words, “Britannia’s Food. Heroes are a gold medal winning Olympic team of foodies,” of which he is very proud to be part. Michelin starred master of spices Atul Kochhar will reprise his very successful Sindhu from Azura and Marco Pierre White will bring his expertise to the gala night menus. Olly Smith brings us The Glass House, with a brand new range ofby the glass with some surprising new finds, all accompanied by Olly’s inimitable tasting notes. The Great British Beer Menu in Brodie’s features 70 different bottled beers, ales and ciders from 56 UK counties. including pilsners, ales, stouts, gluten-free beer and speciality beers such as Chocolate Tom from Robinson’s Brewery in Cheshire and Ginger Hare from Bath Ales in Somerset Wiltshire. The Great British Gin Menu in The Crow’s Nest will include 20 gins including small, artisan brands such as The Botanist Islay Dry Gin (Argyll), and Silent Pool Gin (Surrey), and Ely Dark Chocolate Gin (Cambridgeshire). Entertainment Britannia will also be home to a new era of entertainment for PO Cruises, with state of the art theatre technology and some truly imaginative stage and deck show experiences. One of the shows in the 936 seat Theatre is “Sound of the Underground” which takes the audience for a trip on the tube they will never forget as they enjoy London’s greatest attractions, sights and history to the ultimate cool Britannia soundtrack. Gravity is the story of young JoJo featuring a fantastical world of magical creatures, illusions and aerial flying, set to an eclectic playlist of rock, pop, musical theatre and opera. The Limelight Club is an intimate supper club where guests have the chance to enjoy incredible food while being entertained by a superb line up including Kiki Dee, Jaki Graham and Celia Imrie. Single Cabins Britannia will also have more single cabins than any other cruise ship, many of them with balconies. Art Britannia will boast Britain’s largest floating art collection, containing more than 6,000 artworks. Pieces ranging from paintings and bronze sculptures to ceramics and paper wall reliefs have been created by a wide variety of artists, most of them British although with some from as far afield as Japan, Australia and South Africa. Spirit of modern Britain We commissioned artist Johnny Bull to produce two artworks for Britannia following a national campaign to discover what or who the British public believes embodies the spirit of modern Britain. Each features an image of the ship surrounded by icons illustrating the spirit of modern Britain. The two pieces of art are be linked by a queue, featuring a number of famous Brits, running along the bottom. 

A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day. The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your cruise itinerary to see if and how you are affected by the International Date Line.

There is a small range of over the counter medications available from the Emporiumon-board each ship suchas Paracetamol and Sea sickness tablets. Should you require more specificmedication there is a medical centre located on board.

Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board. The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split) You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck. The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served. If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot. The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery. A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights duration. Please note, there may be some differences between ships. Prices and gifts are subject to change. This tour is not available on Adonia due to her small size. 

At the onset of an emergency all cabins are checked by the Cabin Stewards. Any passenger requiring assistance will be taken to their Muster Station by a trained Crew Member from the Passenger Assistance party via utilisation of an evacuation chair.

If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes.

Once you have checked inon-boardyou are welcome to disembark to look around the port.

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.

You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.

You will then be picked up by organised coaches and taken to the airport.

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise.

You are advised to still register a credit or debit card at check-in even you intend to settle your on-board account in cash. Please note you will be asked to enter your 4 digit pin number for verification.

Your on-board account must be kept in credit at all times to enable you to continue to make purchases on-board. You may add credit to your account at any time by visiting the Reception desk.

Should your account no longer be in credit, it will befrozen and you will be unable to make any purchases until it hasa credit balance.If however, you have a credit or debit card registered this will ensure that the account is not frozen. You will then be able to continue to make purchases and to add cash to your account at your leisure.

We are unable to accept:

money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.

personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can berefunded back to you at the end of the cruiseby you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.

Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.

For the safety, comfort and enjoyment of all of our guests, and in view of the UK legislation banning smoking in public spaces, our policy on smoking on board our ships is as follows:

General

Smoking is not permitted in cabins, on cabin balconies or in public rooms, but will be permitted in designated areas of the open deck.

Our security department constantly monitor a wide range of sources to evaluate potential risks of civil unrest, crime (including piracy) and terrorism. If any risks are identified, we work closely with local authorities, government bodies and the team on board to assess these risks and jointly make a decision on whether or not to make any changes to the itinerary or routes of our ships. We will never place the ships, our customers or crew in danger, as the safety of all on board is always our prime concern.

A selection of items such as sunglasses, hats, bags, snorkels and masks (not flippers) are usually available in the on board shops.

Other essential items such as sun cream are also available.

The tap water on our ships is drinkable however, should you prefer, there is also a variety of bottled water available to buy on board.

All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise. 

On Arcadia there are:

• 18 life boats which can carry up to 150 people each - located on Deck 4
• 46 life rafts which can carry up to 35 people each - located on Decks 3
• 2 fast rescue craft

There is usually no more than 2016 guests and 820 crew members on board.

On Aurora, there are:

• 14 life boats which can carry up to 150 people each - located on Deck 8
• Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on     Deck 7
• 16 life rafts which can carry 37 people each. - located on Deck 7

There is usually no more than 1870 guests and 820 crew members on board.

On Azura and Ventura there are:

• 24 life boats which can carry 150 people each - located on Deck 8
• Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on   Deck 8
• Seven life rafts which can carry up to 109 people each. - located on Deck 7

There is usually no more than 3100 guests and 1170 crew members on board Azura, usually no more than 3078 guests and 1160 crew members on board Ventura.

On Britannia there are:

• Eleven life boats which can carry up to 305 people each - located on Main deck 7
• Five tender life boats which can carry up to 242 people each - located on Main deck 7
• Two MES stations which can carry up to 632 people each- located on Main deck 7
• Nine life rafts which can carry up to 158 people each- located on Main deck 7
• 2 fast rescue craft

There is usually no more than 3600 guests and 1360 crew on board.

On Oceana there are:

• 10 life boats which can carry up to 150 people each - located on Deck 8
• Four tender lifeboats which can carry up to 150 people each - located on Deck 8
• Two life boats which can carry up to 143 people each - located on Deck 8
• 64 life rafts which can carry up to 25 people each - located on Deck 7
• 2 fast rescue craft 

There is usually no more than 2016 guests and 870 crew on board.

On Oriana there are:

• Eight life boats which can carry up to 150 people each - located on Deck 8
• Four life boats which can carry up to 146 people each - located on Deck 8
• Two life boats which can carry up to 145 people each - located on Deck 8
• 60 life rafts which can carry up to 25 people each - located on open Deck 7
• 2 fast rescue craft 

There is usually no more than 1828 guests and 800 crew on board.

In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.

In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are are found on the back of your cabin door.

If on-board spending money is only on one booking and not the other it can not be transferred to the next cruise. It must be used on thecruise that the credit has been applied to.

For queries regarding incorrect charges, overcharges, pre authorisation holds andrequests for copies of on board account please contact our Customer Contact Centre, please visit our website for contact details.

For PO Cruises PeninsularClub discount queries please visit our website for contact details.

Currently restricted access only applies to Britannia's balcony cabins, this means due to the guest balcony position they will be sailing into the wind so for safety reasons, guests will not have access to their balconies whilst they are at sea.

You will able to see where your cabin is located byviewing the appropriate deck plan. For example, if your cabin number is A106, the 'A' relates to the deck, therefore, select the view of the deck planon A deck.

Please see the deck plans below:

Arcadia

Aurora

Azura

Britannia

Iona

Oceana

Oriana

Ventura

You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account ifyou have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of £250 against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €100, €200 and €500 notes at any time for currency exchange transactions.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.

Guests requiring specific assistance, use of faculties or equipment on board or wishing to bring their own such equipment are advised to notify us in advance or as soon as the need is known.This allows us to identify any extra services that may be offered to you such asimportant information in an alternative format.

All our ships offer various forms of communication in braille and large print.

At the point of embarkation, should you require an orientation tour of the ship our staff will be happy to assist, please ask at Reception. Please note that our on board and excursion staff are unable to provide assistance with day to day tasks such as movement around the ship or shore, however will be happy to assist with directions if required.

If you have not yet completed a questionnaire please speak to our Customer Contact Centre or your travel agent, who will be able to send one to you. 

The following balconies are obstructed:

IB Grade

G330 | G331 | G332 | G333 | G334 | G335 | G401 | G402 | G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412

IC Grade

G324 | G325 | G326 | G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 | G518 | G519 | G520 | G521 | G522 | G523 | G611 | G612 | G614 | G615

IE Grade

G616 | G617 | G618 | G619 | G620 | G621 | G622 | G623

JB Grade

G414 | G415 | G416 | G417 | G420 | G421 | G424 | G425 | G428 | G429 | G432 | G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 | G506

JC Grade

G226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 | G530 | G531 | G5353 | G601 | G602 | G603 | G604 | G605 | G606 | G607 | G608 | G609 | G610

JE Grade

G624 | G625 | G626 | G627 | G628 | G629 | G630 | G631

The links below are typical menus offered on board our ships and the below listed restaurants can be pre- booked via the Cruise Personaliser** or by calling our Customer Contact Centre (please visit our website for contact details).

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any particular menu or dish would be available on any given cruise.  Where there are two example menus listed below these menus are alternated throughout your cruise.

Applicable To All Ships:

Typical Breakfast menu

Dinner menu

Chaine Dinner menu

Chef Dinner menu

Themed Dinner menu 

Gala Dinner Menu - designed and developed by Marco Pierre White 

Vegetarian/Vegan Menu (not available on Oriana)

In addition, a range of "Always Available" will also feature on every menu each day. These options include the following dishes:

Room Service menus

Aurora, Azura, Britannia, Oceana, Ventura Room service menu

Arcadia room service menu

Oriana room service menu

Arcadia

Sindhu example 1*

Sindhu example 2*

Ocean Grill example 1*

Ocean Grill example 2*

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)

These restaurants can be pre-booked.

Aurora

The Glasshouse example 1*

The Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Beach House example 1*

The Beach House example 2*

Sindhu example 1*

Sindhu example 2*

The Beach House restaurant can be pre-booked.

Azura

Glasshouse example 1*

Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

Sindhu example 1*

Sindhu example 2*

The Epicurean Restaurant example 1

The Epicurean Restaurant example 2

The Beach House example 1*

The Beach House example 2*

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)*

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)*

Sindhu, The Epicurean and Eric Lanlard's Afternoon Tea can be pre-booked via Cruise Personaliser.

Britannia

*The Limelight Club example 1

*The Limelight Club example 2

*The Limelight Club example 3

*The Limelight Club example 4

The Epicurean Restaurant example 1

The Epicurean Restaurant example 2

Sindhu example 1

Sindhu example 2

Glasshouse example 1

Glasshouse example 2

Glasshouse Tasting menu

Glasshouse Vegetarian Tasting menu

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)*

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)*

The Beach House example 1*

The Beach House example 2*

The Limelight Club, The Epicurean Restaurant, Eric Lanlard's Afternoon Tea and Sindhu can be pre booked.

*If you see multiply shows in the Limelight Club. there will be a different menu applicable to each act.

Oceana

Cafe Jardin Daytime Menu example 1*

Cafe Jardin Daytime Menu example 2*

Cafe Jardin Dinner Menu example 1*

Cafe Jardin Dinner Menu example 2*

The Beach House example 1*

The Beach House example 2*

These restaurants can be pre-booked.

Oriana

Sindhu example 1*

Sindhu example 2*

The Beach House example 1*

The Beach House example 2*

Sindhu and Beach House can be pre-booked.

Ventura

The Beach House example 1*

The Beach House example 2*

Sindhu example 1*

Sindhu example 2*

The Glasshouse example 1 *

The Glasshouse example 2 *

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Epicurean Restaurant example 1*

The Epicurean Restaurant example 2*

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)*

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)*

* Charges apply, please see How much are the cover charges in the speciality restaurants? for details.

** Pre booking of select dining venues on Cruise Personaliser can be made around three months prior to embarkation.

Late Night Buffet Choices

On all ships, late night snacks are available from buffet restaurants between 10pm to 6am (these times may vary). The menu for these late night buffet options changes each day however, examples of options available may include: 

Self Service Sandwich Bar with a tempting range of breads, fillings, spreads or ready made paninis, a selection of homemade cakes, biscuits and pastries. 

Via Mobile Phone

A mobile phone service is available on-board our ships while we’re out at sea (subject to connectivity). When the ship approaches port the land based mobile phone service will become available and the ship’s service will be switched off. Most mobile phone providers have agreements with the ship’s service provider (Telenor). Costs are usually higher than making an international call to or from a mobile phone.

Further details are available via "Can I use my mobile phone whilst on board?".

Via Email

Guests on-board can access their own personal email account connecting to the Internet while on-board using either their own mobile device/tablet/laptop via WiFi; or using a computer in the ship’s Internet Centre. Accessing the internet on-board incurs charges whether using WiFi facilities or using the ships Computer Centres.

There are costs involved in accessing the Internet and these are the same whether using WiFi or a ship’s Internet Centre computer.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately £1) will be applied to the on-board account.

The email needs to include your name and cabin number within the subject line of the email.
arcadia@pocruises.com
aurora@pocruises.com
azura@pocruises.com
britannia@pocruises.com
oceana@pocruises.com
oriana@pocruises.com
ventura@pocruises.com

Contacting Crew Via Email

Please note these email addresses cannot be used to contact any crew members. If you are a friend or relative of a crew member please contact them via their personal email account.

Via Ship's Satellite Telephone

It is very easy to call all of our ships at sea from the UK. Calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the passenger and bring them to a phone. If the passenger is not in their cabin, a message can be taken and delivered to their cabin.

Please call:

0800 917 1584 If calling from the UK

+1732 335 3264 If calling from outside of the UK

+1877 266 1019 If calling from the US

Callers will be asked for their credit card number and the card's expiry date, along with the name of the family member or friend and their stateroom number will need to be provided in order for the call to be connected. Charges will commence once the phone starts ringing. If the family member or friend is not available, a message will be taken and delivered to their stateroom.

*All prices listed below are subject to change. Please check with your service provider for accurate costs.

Calls will be charged at £5* per minute no matter where the ship is in the world (when calling from the UK). Due to the demands placed upon our satellite network, calls will be limited to a maximum duration of 10 minutes.

An American Call Charge is applied in addition to the £5* per minute call charge.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

In an emergency they can also contact our Customer Contact Centre (please visit our website for contact details), who will contact the ship on their behalf.

If you don't have access to a credit card, then you can use the Inmarsat numbers as detailed below. These lines are charged at approximately *£7.20 per minute, however this may vary between providers so please check with your telephone provider first. The ocean code should be dialled first followed by the number(s) below:

Connection to the ship is via satellite and is therefore dependant on an available signal.

Generic Ocean Code: 00870

There may be times where the ship is not receiving a satellite signal which may result in you being unable to contact the ship for a short period.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre (please visit our website for contact details), where a message can be passed on. 

Via Fax

To fax the ship, please dial:

Arcadia - 02380 657558

Aurora - 02380 657563

Oriana - 02380 657573

Ventura - 02380 657547

Azura & Oceana do not have a fax facility.

Dress Codes By Cruise

We have two evening Dress Codes on-board all our ships; Evening Casual and Black Tie. Details of these, by cruise, can be viewed via the links below. We also host Theme Nights, details of which can be found in the question - Do you have theme nights on board?. On theme nights, guests are invited to dress up in line with the theme. 

We don’t want to dampen anyone’s fun but as of 1 January 2018 we no longer allow fancy dress, novelty items or inappropriate personalised clothing to be worn on board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed. We reserve the right to deny embarkation to guests who are inappropriately dressed.

* This policy does not apply to children 16 and under.

The dress codes listed below are subject to change therefore we are unable to advise what dates the formal nights will take place on in advance. So be sure to check your Horizon newspaper for full details, which will be delivered daily to your cabin on-board.

Arcadia from cruise J814 through to J921

Aurora from cruise R818N through to R927

Azura from cruise A827 through to A932A

Oceana from cruise E820 through to E929D

Oriana from cruise X818 through to X913

Ventura from cruise N826 through to N938

Britannia from cruise B828 through to B934D

Please note:

Details of dress codes can be obtained via the Cruise Personaliser

Please note, that this information is subject to change and final details will be confirmed on-board. 

Suggested Attire for Black Tie and Evening Casual nights

Details of suggested attire for Black Tie and Evening Casual nights can be found under the question "Is there a dress code on board?"

Further Information

Further information can also be obtained via the following questions: Does the dress code apply to all areas of the ship?

National and Religious dress including headdress' are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the cruise.

Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

We do cater for disabled children in terms of accessibility however we do not offer one to one care and if the child needs this then a parent or carer needs to be present at all times. Disabled children are more than welcome to join in with all activities and events run by the youth department.

If your child has a birthday whilst on-board, please inform the Youth Manager who can be found at The Reef so they can help celebrate your child’s special day.

Children are welcome to dine in any of the dining areas on board.

Meals are not provided in the children's facilities however, snacks are provided in the playrooms.

Children’s Tea

A designated children's tea will be provided in one of the restaurants on board, with parental supervision required. Further details and menus will be available on board.

Children's tea parties take place at the following locations at the approximate times:

• Azura 17:00 - 18:30 - Venezia (Starboard side)
• Aurora 17:00 - 17:45 - The Horizon Restaurant
• Britannia 17:00 - 18:00 - The Horizon Buffet
• Oceana 17:15 - 17:45 - The Plaza
• Ventura 17:00 - 18:30 – Waterside

The above timings/locations may change due to operational reasons.

Full details will be supplied to you once on board.

Select Dining

A children’s menu is not standard in these restaurants however please speak to the restaurant manager should your child have any special requirements.

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infantstherefore breast feeding is welcome on board.

Activities for Children (over the age of 2 years) A full programme of age appropriate activities will be provided for 2-17 year olds. Varying every day, the daily programme offers fantastic activities and something for everyone. All activities are age appropriate for our separate clubs, examples being arts and crafts, quizzes, challenges, sports and many more. There is also plenty of time to simply relax and meet people of a similar age. Activities for Infants (under 2 years of age) The minimum age for children to participate in supervised daytime activities without parent/guardian is two years old, however for families travelling with children under two we would encourage you to come and use the facilities and activities with your child under your supervision. On the Ventura and Azura there are designated rooms for families to use with their under twos. Games Consoles: Relevant age appropriate games consoles are located in each of the clubs, such as the Nintendo Wii. 

In Azura's Planet Bar the following themes are shown on the video wall:

Australia
Europe
Africa
India
Orient
America
Wonders Of The World
Elements

There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)
Sydney - Australian Evenings (Baileys & Kahlua shaken with Creme de Cacao & a dash of lime)
Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry & Rosso with a Grand Mariner twist)
Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau & topped up with Orange Juice)
New York - Bronx (Gin, Martini Dry & Martini Rosso Shaken & Strained with Orange Juice)
Paris - Grand Mimosa (Champagne & Orange with a Grand Mariner Float)
Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.

Yes, on all P&O Cruises Ships there will be a Liquor and Tobacco shop that will offer a far more comprehensive range of spirits, cigarettes and tobacco than we have ever offered on a P&O Cruises ship. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you many encounter ashore during your cruise. Internet pricing is not included in the guarantee.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).  The shops are shut when the ship is in port.

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

Duty free shops are located in the below locations by ship:

Azura - Emporium - Deck 6 
Arcadia - Emporium - Deck 3 
Aurora - Piccadilly Court - Deck 6
Britannia - Deck 6
Oceana - Bond Street Shops - Deck 6 
Oriana - Liquor and Tobacco Booth - Deck 7 
Ventura - Emporium - Deck 6

If you would like to purchase a bottle of spirits for in cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Intra EU Cruises (Cruises visiting only Countries within the European Union)
On intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. 
 
Price Guarantee 
The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Arcadia's buffet restaurant is The Belvedere, located on Lido deck.

Aurora's buffet restaurant is The Horizon restaurant, located on Lido deck.

Azura's buffet restaurants are the Verona and the Venezia restaurants, located midships and on Lido deck.

Britannia's  buffet restaurant will be called The Horizon, located on Lido deck

Oceana's  buffetrestaurant is the Plaza restaurant, locatedon Sun deck.

Oriana's  buffetrestaurant is the Conservatory, located at the rear of Lido deck.

Ventura's  buffet restaurant is the Waterside, located on Lido deck.

Adonia's buffet restaurant is the Conservatory located at the rear of Lido deck.

Yes, you can order beverages and food to your cabin 24 hours a day from Room Service. Prices and availability are subject to change. 

Yes, cigarettes, cigars and tobacco are available to purchase from most bar areas. We stock the following range of tobacco brands across all ships, prices available on board*: Golden Virginia (250gm) Drum (250gm) Amber Leaf (5x50gm) Additionally, tobacco products are available from the Duty Free shop.  There are some areas of the ship where smoking is prohibited.

If you are in the mood for a continental, a full cooked British breakfast or just a cup of coffee and a pastry, you will find this and more in one of our restaurants for breakfast. Breakfast can be enjoyed in any of our buffet or main dining restaurants* or in your cabin, between 7am and 10.30am**. Suite Passengers In addition to the main or buffet restaurants, passengers travelling in a suite may also take advantage of enjoying breakfast in the restaurantson-board the below ships only at no extra charge. This is available on every cruise, regardless of the duration. Adonia - The Ocean Grill Arcadia -Sindhu Aurora - Glasshouse Azura - TheEpicurean Britannia - TheEpicurean Oriana -Sindhu Oceana - Main Restaurant Ventura - TheEpicurean Family Suite Passengers Ventura - TheEpicurean Azura - TheEpicurean Breakfast is served in these locations at the following times: Sea Days 0800hrs - 0930hrs Port Days 0730hrs - 0900hrs Times are subject to change. *If you have chosen Traditional Club Dining you have the opportunity to sit at a different table to the one you dine at in the evening, with other guests or on your own. This applies to breakfast, lunch and afternoon tea. **Breakfast will be served from 6.30am on the day of disembarkation.

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner. 

Guests under the age of 18 (under 21 when in United States of America waters and in the United Arab Emirates) will not be permitted to purchase duty-free alcohol or cigarettes.

Guests may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the shops on board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

Please see "Can I purchase Duty Free Liquor and Tobacco on board?" for further information.

Freedom dining isa flexible style of cruise dining, where you can arrive at the restaurant at any timebetween 18.00 and 21.30and ask to be seated. There are tables sizes ranging from two to eight, which are provided on a first come, first serve basis dependant on the type of booking you have made*.If the table size you require is not available, you will be given a pager that will notify you once a table becomes available. Freedom dining offers you the opportunity to be seated with different people every night on different sized tables and with different waiters serving you. Freedom dining is available on Arcadia, Aurora, Azura, Britannia, Oceana, Oriana, Ventura. Freedom Dining will be held in the following restaurants: Azura - The Meridian Restaurant and The Peninsular Restaurant Oceana - The Ligurian Restaurant Ventura - The Cinnamon Restaurant andThe Saffron Restaurants Arcadia - Upper tier of Meridian Restaurant Oriana – The Peninsular Restaurant Aurora – The Medina Restaurant Britannia -The Peninsular and Meridian Restaurants * Please note P&O Select Fare bookings will take dining allocation priority over Early Saver or other promotional fares. Guests on Early Saver fare bookings have the option of "http://www.pocruises.com/early-saver-dining/">advising us of their preference up to five days prior to departure. You may submit your preference at the end of the booking process if booking on line, via Cruise Personaliser after booking or via the link above. You will not receive confirmation of your preference and will be notified of your allocation once on-board. Guests on other promotional fares will have dining allocated once on-board.

Afternoon Tea is availableon all our ships. Afternoon tea is included in the fare and is served in the one of the Main Restaurants on-board. Eric Lanlard's afternoon tea On Azura, Britannia and Ventura, Eric Lanlard's afternoon tea will take place on selected sea days in the Epicurean Restaurant. A cover charge per person will apply (£15 - £20, subject to change). Eric Lanlard's afternoon tea will be bookable from 120 days prior to your sailing date on the Cruise Personaliser. Details of when afternoon tea will be held will be advertised on-board and via the Horizon daily newspaper, delivered to your cabin each day. A limited number of items from Eric Lanlard's Afternoon Tea are suitable for Coeliac's or gluten intolerant guests, for more information please enquire on-board. 

There are cinemas on all the P& O Cruises ships.

On Ventura and Oceana films will be played in the theatres (Prom and F deck / Prom deck)

On Britannia , films are shown in The Studio (Deck 7)

Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck) 

Arcadia has a boutique cinema, The Screening Room (Prom deck)

On Aurora the cinema is called The Playhouse (D deck)

On Oriana the cinema is Chaplin's (D deck)

Show times will be detailed in the Horizon newspaper on-board. A selection of movies can be watched in all cabins on-board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on-board.

The entertainment on board including shows and cabaret acts are usually shown twice a night to ensure that everyone has access to see them. There is no charge for these shows and they cannot be pre booked either prior to embarkation or on board. This includes the performances during the music themed cruises of Music at Sea, Strictly Come Dancing cruises and other headline acts. Selected performances are ticketed (without charge) to ensure that everyone will have the opportunity to see the shows.

The Limelight Club on Britannia can be pre-booked on the Cruise Personaliser.

You’ll find a casino on board all our ships and all offer numerous ways to chance your hand with lady luck. Table games From Roulette to Three Card Poker and Blackjack, join our dealers at a hosted table and try your luck. Casino Chips can be purchased from your dealer. If you’re new to gaming, pop along during the day for a fun and complimentary lesson. Slot machines You’ll find a large assortment of the most popular reel and video slot machines waiting to pay out; just insert your cruise card into the machine to begin. If you need assistance, casino staff are on hand to help. On all ships, receive a £5 freeplay slot bonus for your first £20 played, along with complimentary drinks while playing. Bingo Quite the event on board, it’s fun for first-timers and exhilarating for experts. You can win one of five cash prizes at every sea day session and the snowball jackpot keeps growing – the final amount must be won by the end of the cruise so dabbers at the ready! Bingo Books can be purchased from the Casino Desk. Scratch Cards Our range of scratch cards offer the opportunity to win up to £20,000. Scratch cards can be purchased from the Casino Desk. Video Horse Racing Just for fun, cheer your favourite filly across the line as you watch all the action unfold on the big screen. Payment Options Casino Chips can be purchased from the Casino Dealers at any table or charged to your on-board account. Slot machines can be played with cash or by inserting your cruise card directly into the machine.

Note: All winnings must be cashed out onto your cruise card. On-board spending money cannot be used in the casino.

Only those over the age of 18 may use the casino facilities. Opening Times Sea day: Slot machines; 10am until late. Tables; 12pm until late Port day: Approximately 45 minutes after sailaway until late.

Note: The gaming facilities within the casino are only available when your ship is outside of port limits and opening times can vary by jurisdiction. Unused Casino Chips Casino Chips must be cashed in on board. If you take chips home at the end of your cruise they will be valid next time you sail. We are unable to exchange them for cash once you have disembarked.

During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.

There is a dedicated sports channel - Sport 24, which offers coverage of major sporting events. Unfortunately, due to International law we are not able to purchase the rights to show the Sky Sports channel on our ships.

Yes, there is a theatre on board each of our ships.

 Adonia  -The Theatre on Adonia is designed more like a lounge and is an open space. The whole of the Lounge is accessible for wheelchairs and the seating and tables can be moved to ensure sufficient space for guests using a wheelchair or scooter. The Entertainment Team are located at the entrance of the lounge doors each evening 30 minutes before the show starts, and are there to offer assistance to those that may be need help in finding a suitable space for them and their companions. 

 Arcadia  - The Palladium – Located on the promenade,F &  G decks with 736 seats Take a"http://www.pocruises.com/cruise-ships/arcadia/">virtual tour of Arcadia - select either Prom, F or G deck and then Palladium

 Wheelchair Spaces - There isaccess on all our decks to the Palladium Theatre where youcan enjoy the evening entertainment. However, the designated area for the wheelchairs is on Deck 2 along with signs for wheelchair companions. There is also signs down on the starboard and port side of Deck 1, if youfeel more comfortable entering the Palladium Theatre that way.

 Aurora  - The Curzon Theatre - Located on the promenade deck with 668 seats Take a "http://www.pocruises.com/cruise-ships/aurora/">virtual tour of Aurora - selectPromdeck and then The Curzon Theatre

 Wheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of Deck 7 with parking access for fourwheelchairs and three seats on each side. These seats are labelledas reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats will be labelled as reserved.

 Azura  - The Playhouse – Located on the promenade and F deck with 788 seats Takea "http://www.pocruises.com/cruise-ships/azura/">virtual tour of Azura - selectF deck and then The Playhouse

 Wheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of  Deck 7  with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.

 Britannia  - Headliners Theatre - Located on Deck 6 and 7 with 980 seats

Wheelchair Spaces - Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, having signed as reserved for wheelchair.  Deck 6 forward there are 16 seats which are reserved for wheelchair users.

Oceana  - Footlights Theatre Located on the promenade deck with 550 seats. 

 Wheelchair Spaces - 12 Wheelchairs in Footlights Theatre (6 per side), companions may either stand beside or behind the wheelchair user. The back three rows port and starboard are displayed with signage for passenger with limited mobility or partners of anyone in a wheelchair.

In Starlights, we have no steps tothe main floor but any spaces where we can place a wheelchair are on a slope. We have a large number of moveable seats that we can adjust to accommodate wheelchairs.

 Oriana  - Theatre Royal; Located on the promenade deck with 674 seats. 

Ventura  - Arena Theatre; Located on the promenade and F deck with 788 seats 

 Wheelchair Spaces  - Deck 7 there is a centre ramp to access port side and starboard side with three wheelchair spaces either side with three accompanying seats either side (6 wheelchairs in total). The back row has twosteps to negotiate on starboard and port side are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions. 

Wheelchair spaces are available on a first come, first served basis. It is not possible to pre book these spaces or any of the seats in the theatre.

The Theatre companies perform West End style shows regularly throughout each cruise. On a regular 14 night cruise, up to 7 production shows may be performed. Full details of the performances will be made available once on board and vary by ship.

There is no set opening time for the theatre, it will openfor individual events which can vary day to day. Please see the daily horizon, your on board news paper for entertainment events and times.

Yes, you may purchase a camera from our Ship's Photographer on-board. We stock a number of Nikon cameras, the full range and costs can be obtained from the photography desk on board.

Arcadia - The Globe, situated on F deck.

Aurora - Masquerade situated on thePromenadeDeck.

Azura - Manhattansituated on the Promenade Deck.

Britannia - The Live Lounge situated on Deck 7.

Oceana - Le Club situated on the Promenade Deck.

Oriana - Harlequins situated on the Promenade Deck.

Ventura - Havana situated on the Promenade Deck.

There isa sports channel on allships called 'Sport 24' whichoffers coverage of major sporting events including:

• 2018 FIFA World Cup Play Offs
• 2018 FIFA World Cup Qualifiers
• ATP Masters Tennis
• ATP World Tour Finals
• Augusta Masters
• Australian Open Tennis
• Bundesliga
• Euroleague Basketball
• European Rugby Champions Cup
• Motogp
• NBA
• NHL
• National Rugby League
• PGA Championship
• Premier League
• Roland Garros
• State Of Origin Series
• T20 Big Bash League
• The Open Championship
• UEFA Champions League
• UEFA Europa League
• US Open Golf
• US Open Tennis
• Wimbledon
• Winter Olympics
• Ryder Cup Golf
• 2018 FIFA World Cup

Full details of the sporting events shown on board can be viewed via http://www.sport24-tv.com dedicated websitefor this channel which includes both a regularly updated news page and a full four week schedule so you will know exactly what sporting coverage you can expect whilst on board. Please ensure you click on the "AT SEA" tab on the website to ensure you are seeing the correct schedule.

Please note inclusion on the list does not guarantee coverage onboard and we are not able to guarantee coverage of any specific match or event. 

Sport 24 will be shown in selected bars and lounges around each ship.

There are coffee mornings for guests travelling by themselves. These are advertised in the daily Horizon newspaper. These coffee mornings are not available 2 or 3 night cruises.

There are provisions for card games to be organised on all the P& O Cruises ships.

On cruises with seven days or more at sea, games such as bridge feature on all cruises except Azura and Ventura. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability). 

The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improverclass, both approximatelyone hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.

Tournaments will be advertised in the daily Horizonpaper, other card games can be arranged upon request.

The following games are available on each ship:

 Arcadia 

• Chess
• Scrabble
• Dominoes
• Cribbage
• Rumikub
• Various puzzles

 Aurora 

• Countdown
• Draughts
• Trivial Pursuit
• Monopoly
• Scrabble
• Mah-jong
• Chess
• Backgammon
• Various jigsaws
• Checkers

 Azura 

• Monopoly
• Rummikub
• Dart board (Brodie's pub, deck 6 F Deck)

 Britannia 

• Cribbage Set
• Game Backgammon
• Board Cludeo
• Boggle
• Catch Phrase
• Chequers
• Chess
• Connect 4
• Countdown Board Game
• Draughts
• Frustration
• Indoor Rummikub
• Jenga
• Ludo
• Mah-jong Set
• Monopoly
• Pass the Pigs
• Pictionary Party
• Playing cards
• Scrabble
• Soundtracks
• Tell Me
• Trivial Pursuit
• Uno card Game
• Who Wants to be a Millionaire
• Yahtzee Milton Bradley
• Yahtzee Score Pad

 Oceana 

• Jigsaws
• Scrabble
• Pictionary
• Chinese Checkers
• Monopoly
• Back Gammon

 Oriana 

• Scrabble
• Chess
• Draughts
• Backgammon
• Monopoly
• Cluedo
• Various Jigsaws
• Rumikub
• Connect 4
• Cribbage
• Ludo

Ventura

• Scrabble
• Backgammon
• Pictionary

Full details on what treatments and services are available and costs can be viewed in the Oasis Spa brochure. In addition you may purchase spa/retreat day passes, details of which are available once on-board.

Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto Cruise Personaliser and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via Cruise Personaliser up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.

P&O Cruises do not currently offer this service.

As a general rule, there is approximately 2 Black Tie nights during a 7 night cruise and 4 during a 14 night cruise. This can vary from cruise to cruise.  Full details will be provided to you before you travel.

The Dress Code applies to a majority of public areas after 6pm.The following venues are exclusively Black Tie venues when Black Tie is the Dress Code of the ship.

• Arcadia: Intermezzo, The Crow's Nest, Meridian, Sindhu and Ocean Grill restaurants.
• Aurora: Anderson’s, The Crow's Nest, Alexandria, Medina, Sindhu and The Glass House restaurants. Azura Blue Bar, Planet Bar, Meridian, Peninsular, Oriental, Sindhu, The Glass House and The Epicurean restaurants.
• Britannia: The Crow’s Nest, The Epicurean, Meridian, Peninsular, Oriental, Sindhu and The Glass House restaurants.
• Oceana: Magnums, Yacht and Compass, Ligurian and Adriatic restaurants.
• Oriana: Anderson’s, The Crow's Nest, Peninsular, Oriental and Sindhu restaurants.
• Ventura: Red Bar, Metropolis, Cinnamon, Saffron, Bay Tree, Sindhu, The Glass House and The Epicurean restaurants.

Yes, you are able to purchase dining reservations for selected restaurants. You can purchase these up to three days prior to sailing. 

All ships can cater for the following diets;

• Vegetarian
• Pescetarian fish
• Low /no fat
• Low salt /no salt
• Lactose intolerant /dairy free
• Gluten /wheat free /coeliac
• Low cholesterol
• Diabetic
• Kosher
• Vegan

Should you require any of the above diets please call our Customer Contact Centre on 0345 355 5111 or please visit our website for contact details, prior to sailing.

Please call our Customer Contact Centre on 0345 355 5111 or your local Travel agent with details of your specific allergy/intolerance and we will notify the Restaurant Manager prior to your cruise.

Regrettably, we do not stock organic products.

Yes, in the restaurants decaffeinated tea is available.

The bars serve decaffeinated coffee. If you require decaffeinated coffee in your cabin, then this can be requested on board and sachets can be provided.

Suitable alternatives are supplied if the above is not available.

Decaffinated Costa coffee is available across a range of bars for purchase, along with a wide selection of TeaPig decaffinated and herbal teas.

Wherever possible, fresh milk (full fat, semi skimmed & skimmed) is served for the first week of the cruise. Long life milk is served when fresh milk is not available.

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.

Wine brought on board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle*, per occasion which will be charged to the guests' on-‭board account. Spirits or liquor brought onboard can only be consumed in guests' cabins.

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and  hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge.

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise.

Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins. 

Guests are expected to drink responsibly. This applies at the terminal, on board and on shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.

Complimentary Bewley's brand coffee is available in the buffet restaurants 24 hours a day.

In addition, tea and coffee facilities can be found in your cabin. You may find the following question useful - Can I make tea and coffee in my cabin?

In addition, each ship has at least one Costa coffee bar on board which sells the Costa coffee range.

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There’s a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages. Something for all tastes. 

In Cabin Spirits are available for you to purchase on-board via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).  

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

Mini Bars available in all cabins

We offer a selection of non alcoholic beverages including:

• Soft drinks
• Mocktails
• Becks non alcoholic larger
• Non alcoholic wines

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Yes we do offer vegan/vegetarian wines on board our ships.

Please note these are only available to purchase on board via your wine waiter. You are unable to pre order these. All wines listed are subject to change and availability. 

Costa Coffee is sold in the various coffee shops and bars on board. 

In addition, Costa Ice is available to purchase on board. A range of iced coffees, creamy coolers and fruit coolers to help quench your thirst in the heat of the sun. Further details on these products is available on board. 

Yes, both male and female therapists are on board some of our ships, although majority are female.

The male therapists that we have are either hairdressers, nail technicians, fitness instructors, acupuncturists, or Medi Docs - we do not have male massage or facial therapists.

Spa treatments and services are available to book from approximately 120 days prior departure.

If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111

Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP&O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1ST

If you wish to purchase any products from the spa after your cruise please visit www.timetospa.com

The steam rooms are complimentary on board Aurora, Oceana and Oriana. Britannia has two steam rooms on board, the one steam room outside the gym changing rooms are complimentary.

On board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia & Britannia only.  Endless Oasis pools on Ventura & Azura do not incur a charge).

The sauna is complimentary on board Arcadia, Aurora, Azura, Oceana, Oriana and Ventura. 

Opportunities for pure relaxation and the chance to rejuvenate yourself. Take advantage of both when you travel with P&O Cruises. On board you will find some of the most luxurious spa facilities afloat, offering all the latest treatments for men and women. Additionally, you’ll find saunas, steam rooms and even hair and beauty salons. In fact, there’s everything you need to be truly pampered.

If you’re feeling a bit more active, our ocean-view gymnasiums, personal trainers, sports courts, swimming pools and a comprehensive well-being programme are designed to help you do just that.

Please see our Spa brochure for more details.

What's included in the price of your holiday

Our fully equipped state-of-the-art gyms, sports courts for football, deck tennis, basketball etc; choice of swimming pools, whirlpool spas, saunas and steam rooms are all included in your fare.

If you wish to indulge yourself further, we also offer spa treatments, spa packages, the Retreat and salon services. More details can be found below: 

Please view our Oasis Spa Brochure and Pricelist.*

*Prices are subject to change 

Spa Packages

You will find the following packages available on board Azura, Britannia and Ventura. In addition to these, you may also create your own spa package on board any ship, to include a range of treatments and services to suit your needs. Please speak to the Spa Reception once on board.

Azura, Britannia & Ventura Spa Packages

The Retreat

The Retreat is a luxurious open-air spa terrace, offering the ultimate in sophisticated pampering on board Azura, Britannia and Ventura only.

Here you'll find luxury sun loungers*, airy cabanas for al fresco spa treatments, personal waiter service and of course, gorgeous panoramic views. What's more, because it's a paid-for, child free service, you're guaranteed an exclusive experience. 

*There are 48 sun loungers within the Retreat, 18 are outside in the sun area and the rest in the shade. Sun lounger positions are not guaranteed. 

Britannia has 60 sun loungers within the Retreat.

When you purchase an Azura, Britannia or Ventura Spa Package you will receive access to The Retreat, please see the Spa Package details below for more information. You may also purchase a day pass for The Retreat once on board.  Please note every passenger that books a Spa Package will be guaranteed a sunbed.

Spa Day Passes

The Retreat - Spa day passes are available to purchase once on board Azura, Britannia and Ventura only, you can also utilise The Retreat an open air sanctuary where you can relax and be pampered.  

The Thermal Suite -  Spa passes are available on board Arcadia and Britannia which will allow you access to The Thermal Suite, where you can take advantage of the aromatic showers, steam room, saunas and hydro-pool**.  

Spa passes for Azura, Arcadia and Ventura are £30* and Britannia £35*. Full details will be available in the Horizon Newspaper once on board

*subject to change

**Hydro-pool only available on board Arcadia and Britannia

You may find the following question useful - What is included in the Azura, Britannia and Ventura Spa package?

Cruises with 2 embarkation days:

A limited availability of spa passes will be available on both embarkation days which will be sold on a first come first served basis.

Oasis Villa - Britannia Only

This serene space within the heart of the spa is an exclusive use area where you can hide away for a few indulgent hours. Unwind in gorgeously cushioned chairs and take a dip in your private whirlpool spa – order Champagne and chocolate dipped strawberries for a truly tantalising treat – and then request your personal therapist for a treatment of your choice. A sublime celebration for couples, a fun-filled few hours with family, or a fabulous pamper party for friends.

Salon

All our salons are staffed by qualified stylists and makeup specialists on hand to keep you looking glamorous and healthy, or even to give you a complete makeover if you fancy a change.  Our Salons are accessible for wheelchair users.

Hair styling

Colours 

Manicures  

Make-up makeovers

Men’s grooming

Please see the Spa Guides and pre booking information above for details.

Mobile Wash Basins

All ships apart from Britannia and Azura, have mobile wash basins to ensure that we can fully cater for full time wheelchair users.

How to Book

Pre Booking Spa and Hair Treatments

To pre book any specific spa treatment you can do so via Cruise Personaliser from 120 days prior to your cruise, up until 72 hours prior to sailing date.

For spa passes these can only be booked once on board, speak to the spa reception to book. 

Please also see: How do I book spa treatments and services online? for further details on how to book.

Pre Booking Spa Packages

To pre book a spa package prior to embarkation please call our Customer Contact Centre (please visit our website for contact details). Please note that booking of these packages closes eight days prior to the start of the cruise and are not currently available to book online.

Spa/Retreat Day Passes

Day passes are not currently available to book prior to your cruise, you can purchase day passes via the Spa reception desk once you are on board.

Booking On board

You can book treatments and packages (including creating your own spa package) via the Spa reception desk once you are on board.

Charges

The charges for your chosen spa or salon service will be added to your on board account.

Restrictions

Minimum age:

To book in for a spa treatment you must be a minimum of 18 years old. 

All guests must be over the age of 18 to access the thermal suite, Hydrotherapy suite and The Retreat. 

Wheelchair users:

Please note, the following restrictions apply to those with disabilities:

Fitness Classes - We are unable to offer these to those who are wheelchair confined or have restricted vision.

Access to the Thermal Suite: We are unable to offer access to the Thermal Suite to those passengers who are confined to a wheelchair or service animals.

Access to the Hydrotherapy Suite: On Britannia the Thermal Suite will be accessible however, the pool does not have a ADA hoist, only steps into the pool.

For those who are confined to a wheelchair, it is not possible to provide assistance onto the loungers in the Retreat. If you have a career, they would be granted free access to the Retreat when accompanying a wheelchair confined passenger purchasing a spa package, however they would not be able to obtain the benefits attached to the package.

Access to the Oasis Pool: We are unable to offer access the Thermal Suite to those passengers who are confined to a wheelchair or service animals.

You may find the following questions useful: Is there a sauna and steam room on board? and Is there a spa and gym on board?

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on board spending money prior to cruising.

Yes, we only offer the various drinks packages below which are available to book prior to your sailing or you may purchase these packages on board. If you would like to book one of the drinks packages please call our Customer Contact Centre please visit our website for contact details. By pre booking these packages you will be asked to pay for these at time of ordering. Please note that all items / prices are subject to availability and where applicable, alternatives may be offered.

For more information on our drinks packages, click here.

Soft Drinks Package

A soft drinks package is available to purchase at a cost of £35* which includes 20 refills of 330ml soft drinks from any bar (Pepsi, Diet Pepsi and Lemonade &  Tonic). This would give you an approximate saving of 10% on normal costs.  

Costa Coffee Card

A coffee card is available to purchase at a cost of £22.00* which includes 10 Primo (12oz) Costa coffees, Americano,  Latte, Cappuccino or Iced coffees. This would give you an approximate saving of up to 20% on normal costs.  

*Subject to change

Wine Packages

Various wine packages are available. Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.  

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit. 

Self and Room Service

A 'Self Serve Wine Package' (by the glass) is available on Ventura. Please see How does the enomatic wine system work in Ventura's Waterside Buffet? for details.

Single bottles of wine or Champagne can be pre ordered via our gift catalogue (our brochure is currently unavailable, a revised brochure will be ready soon) and spirits can be ordered via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu)

We also offer a ice-cream package.

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There is a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages which are available for wine, soft drinks and coffee. Something for all tastes.

Soft Drinks &  Coffee

Soft drinks - You may also take advantage of a soft drinks package. 

Coffee - A coffee card is available to purchase that allows 10 Primo (12oz) Costa coffees (Americano, Latte,Cappuccino or Iced Coffee's) once on-board. You can purchased prior to embarkation by calling our Customer Contact Centre (please visit our website for contact details) or once on-board.

A range of iced coffees, creamy coolers and iced teas to help quench your thirst in the heat of the sun from Costa Coffee. Further details will be available on-board.

Bottled Water

Bottled water can be purchased from the in cabin menu and from all bars around the ships.

In Cabin

In Cabin Spirits are available for you to purchase on-boardvia room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). 

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

Non Alcoholic

We offera selection of non alcoholic beverages including:

Soft drinks

Mocktails

Becks non alcoholic larger

Nonalcoholic wines

General

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre cruise or once on board.Pay As You Go is available to purchase once on board. 

You can also use your roaming partner - when near shore - or the Telenor Maritime network - when at sea. Charges for these connections will be added to your mobile bill rather than your on-board account. Please contact your normal service provider for data allowance and costs.

More flexible. More focused. Always-on satellite internet

It's great being able to stay in touch with loved ones back home while you're away with us. This is why our satellite internet service is easy to access and tailored to how you like to use the internet.

Our satellite internet puts you in complete control of the services you use, with a connection that's available 24/7 (satellite reception permitting). There are three packages to choose from, alongside Pay As You Go:

> The Connect Package  - Stay in touch with family and friends. £6.75 per 24 hours with a full Cruise Plan. £7.75 for a single 24 hour period (internet messaging, social media)  

> The Browse Package  - browse as you would usually (with the exception of video streaming), plus email and social networks. £10 per 24 hours with a full Cruise Plan. & £12.50 for a single 24 hour period. (web browsing, email, internet messaging, social media).

Additional savings can be made on The Browse Package when purchased pre cruise see How to purchase Satellite Internet below for further details.

> The Works  - stream YouTube, Spotify and Apple Music, video call, browse, email, and share via social networks. £20 per 24 hours with a full Cruise Plan. £24.95 for a single 24 hour period.  

> Pay As You Go  - a flexible alternative to a 24 hour package. 65p per minute (To help keep an eye on costs, we'll automatically log you out after 30 minutes)

With our packages, you can upgrade any time you like. If you try to use a service from an alternative package, a prompt will appear to point you in the right direction. Then, it's just a few clicks to upgrade, and you're away.

You can purchase per 24 hours, for your full cruise or on a remainder of cruise basis. There is no activation fee.

On-board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com'; into your browser. Alternatively, pop along to the Library; a good option if you need a little help.

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on-board.

How to purchase Satellite Internet

When you buy The Browse Package before you sail, you can save up to 15%*. You are able to purchase pre cruise on a single 24 hour period basis and as a full Cruise Plan. Multiple purchases of the single 24 hour option can be made should you require a shorter duration than your full cruise.

> Daily Internet Browse Package  - £10 per 24 hours

> Full Cruise Plan Browse Package  - From £28 for a 3 day duration up to £246 for a 30 day duration.

To purchase and to find out more, please visit our website for contact details. If you would prefer to use The Connect Package or The Works, these can be purchased on board your ship.

Once on board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com' into your browser. Follow the on screen instructions and choose a daily or full Cruise Plan for your preferred package. Alternatively, pop along to the Library; a good option if you need a little help.

If you are on a back to back cruise (two or more consecutive cruises) please note that the satellite internet service may be unavailable during turnaround days when the ships changes from one cruise to the next.

Internet questions....... here are the answers!

Connection speed

Being able to access the internet in the middle of the ocean is quite the technological accomplishment. However, due to the fact that the internet signal has to travel via satellites over 20,000 miles above the earth, service speeds are significantly impacted. Even the geographical location of your ship (mountainous landscapes in particular) and the weather can affect the on board service. To maximise your satellite internet service speeds, you will find the strongest Wi-Fi signal in public venues. You may also find that off peak periods - early morning, late evening and port days - provide a better service.

Access to email 

Access to email services are available though both The Works and The Browse satellite internet packages, available to purchase pre cruise and once on board. Should your email service provider have enhanced security processes in place such as validation of your account via text, an alternative email account or a series of pre-determined questions, please familiarise yourself with these before you board to ensure ease of access once at sea.

Printing and scanning

Should you wish to print pages in the Library, this will be charged at 30 pence* per black and white page. If you require a document to be digitally scanned, please speak to reception. (*Prices are subject to change)

PC internet station opening hours and locations

The PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

PC internet stations are located in the following areas:

Adonia - The Library, Midships on Sky DeckArcadia  -The Library, Midships on Prom Deck

Aurora  - The Library, Forward on Sun Deck  

Azura - The Library, Midships on P Deck

Britannia  - The Library, Forward on Lido Deck

Oceana  - The Library, Midships on Prom Deck and ExplorersBar, Midships on F Deck   

Oriana  -The Library, Midships, Deck 8 

Ventura -The Library, Midships on P Deck

VAT on internet services on-board

The charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other European Tax Authority.

Stay Connected - calling home

Most people find their mobiles work well at sea. Signal strength can vary a bit, but you should be able to do all the usual things-make and receive calls, send text messages and photos.  You will see Telenor Maritime or 90112 on your mobile's display. This means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.  Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network. Due to the ship's location, there may be occasions where your phone is unable to find a signal.

We are happy to offer a full 3G service on board Britannia.   

 Skype and video calling connections 

These services are available with The Works package, however please be aware that unpredictable satellite connectivity can impact the quality of the service.

With no tipping needed on board, you can relax in the knowledge that the P&O Cruises standards of service you’ve come to expect are all part and parcel of your holiday.

Yes. However the Dress Code only applies in the evening. During the day you can wear exactly the same as you would on any other holiday.

There are two dress codes – Evening casual and Black tie.  

To help you with your packing, CruisePersonaliser will let you know how many nights of each dress code you can expect during your holiday. Please check in advance so you’re ready for each occasion.

For a list of what the dress code will be on a specific cruise number, you may also find the following question helpful: What will the dress code be whilst I am on board? 

To see in which areas of the ship the dress code applies, please see Does the dress code apply to all areas of the ship? 

Evening Casual

Stylish resort or leisurewear is ideal for Evening Casual nights, for example casual separates or dresses for ladies and open-neck polo shirts and casual long trousers (not shorts or 3/4 length trousers) for men. A jacket and smart trousers can be worn but are not compulsory. T-shirts are also acceptable but should not have any offensive symbols or language on them. Smart dark denim is also fine, but not trainers, football shirts or tracksuits. Please see below examples/ideas.

Black Tie

Black Tie nights foster a rather special atmosphere on-board and we know that our guests adore dressing up and it has long been a part of the P&O Cruises experience, adding a touch of glamour and a real sense of occasion to evenings at sea. Seeing an entire ship full of people transformed into their finery is quite something to behold. Ladies wear glamorous evening wear including cocktail dresses, ball gowns or even smart trouser suits. For men, dinner jackets or tuxedos are the norm, but a dark lounge or business suit and tie can be worn as an alternative. You can also wear formal national dress and military uniform.

Daywear

During the day you can wear exactly the same as you would on any other holiday. Casual shirts, shorts, trousers and beachwear are ideal. For going ashore and walking on deck, flat comfortable shoes are a must. You will also need a lightweight jacket or coat for cool evenings and occasional showers. Don't forget sun protection cream, a sun hat and sunglasses as the sun is much stronger at sea.

Children

The Dress Code for children in the evening is Evening Casual, regardless of the adult Dress Code. We do ask that children don’t wear denim on Black Tie nights. When dining in the informal or buffet restaurants children can be casually dressed. If children are going to be with you in the evening in the formal restaurants and theatre then they can still dress more casually adopting our Evening Casual Dress Code. 

Fancy dress and novelty clothing

We don’t want to dampen anyone’s fun but we don't allow fancy dress, novelty items or inappropriate personalised clothing to be worn on board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed.  We reserve the right to deny embarkation to guests who are inappropriately dressed.

The only exception to these are the official P&O Cruises theme nights which may include 60s, 70s, tropical, Western, and black and white night, and seasonal events such as Halloween and Christmas. For guests travelling on N834, N835, N836, N837, R823, R824, R825, R826, J818, J819, E825, E826, E827, E828, E829, X822 & X823, we are bringing festive sparkle on board your cruise and invite you to join us in wearing your favourite Christmas jumper for Sail Away as we leave Southampton. For guests travelling on A832(A), A833(A), A834(A), B832(A/B/C/D), B833(A,B,C,D) & B834(A/B/C/D) we also invite you to pack your Christmas jumper and Christmas jumper evening will be advertised on board.

Personalised and slogan clothing 

In addition to the fancy dress policy, clothing with personalised images/slogans, and/or clothing that features offensive language, images or slogans, will not be allowed on board at any time.

General

The Dress Code is applied in most restaurants and bars for guests over 18 years of age, from 6pm. Please wear the appropriate attire to the ship’s bars and restaurants; blue or worn denim, sandals (for men), sleeveless tops (for men), flip flops and shorts are not permitted in ship's public areas during the evening.

Swimsuits are not permitted in the lounges, interior bars, restaurants or reception area at any time. A shirt and suitable footwear is required while indoors and when using the buffet restaurants. 

Travelling to the United Arab Emirates

Modesty in clothing is to be respected in this region, so make sure you pack plenty of light and loose clothing that covered the tops of your arms and legs. We advise ladies to avoid wearing any shorts or tight-fitting clothes and to take a head covering ashore.

For further information, please visit the government Foreign travel advice website for advice regarding dress-codes.

Each guest aged 18 years (21 years in United States of America and United Arab Emirates ports) and older may bring up to 1 litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise.

Wine brought on board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be subject to a corkage fee of £20 per bottle*, per occasion which will be charged to the guests' on-board account. Spirits or liquor brought on board can only be consumed in guests' cabins.

*Price subject to change

You’re welcome to buy bottles of alcohol at ports along the way, but you won’t be able to drink it while on board. We’ll look after it until your cruise comes to an end and return it to you. Please also refer to the question  'What are the duty free limits set by customs when travelling outside the EU?'

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise. 
Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively-stocked mini bars in all cabins.

Anyone under the age of 18 (under 21 when in United States of America waters) will not be served alcoholic beverages on board and must not be in possession of alcohol. Please don’t be offended if we ask you to verify your age. It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board 16 and 17 year olds may be bought beer, cider or wine to drink with a meal in the restaurants when accompanied by a parent or legal guardian.

We believe that responsible drinking is a valued and enjoyable part of a cruise however, ask that our policy for the responsible consumption of alcohol is adhered to at all times. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol. We may also confiscate alcohol in the terminal and at the gangway.

We encourage you to read our Code of Conduct: pocruises.com/code-of-conduct

Fly Cruise

If you are taking a flight prior to your cruise, the litre limit bottle applies.

For details of duty free limitations at destination airports please click here http://www.iatatravelcentre.com/home.htm#

You are able to purchase duty free tobacco and liquor on board.

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board but please note the following:

• Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety.
• All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas.
• Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.

There is a limit to the amount of alcohol you can bring on board.

P&O Cruises

Select Dining is wonderfully flexible, allowing you a change of scene and the opportunity to dine with different people. These are bookable either before you sail on the Cruise personaliser or once you arrive on board.

Please see our question Can I pre book dining?  for details of which restaurants can be booked on board or before you sail.

Arcadia

Ocean Grill - View example menus - additional supplements apply to selected dishes 
(Cruise Length 1-2 Days) Dinner - £22.95
(Cruise Length 3-7 Days) Dinner - £17.95
(Cruise Length 8+ Days) Dinner - £15.00

Sindhu at East- View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Aurora

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required.

*The Beach House - View example menus - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Azura

The Epicurean at Seventeen - View example menus
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00


The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required

*The Beach House - View example menus No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50  

 * there may be additional supplement charges for some items on the menu

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

Britannia

The Epicurean Restaurant - View example menus
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

*The Beach House - View example menus No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

The Limelight Club (adult only) - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 days) Dinner - £25.00
(Cruise Length 8+ Days) Dinner - £25.00

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required

Market Cafe
Day Menu - All items are individually priced. No booking required

Oceana

Cafe Jardin - View example menus
(Cruise Length 1-2 Days) Dinner - £8.50
(Cruise Length 3-7 Days) Dinner - £8.50
(Cruise Length 8+ Days) Dinner - £8.50

*The Beach House - View example menus - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

 * there may be additional supplement charges for some items on the menu

Oriana

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner -  £17.50

*The Beach House - View - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

 * there may be additional supplement charges for some items on the menu

Ventura

The Epicurean at The White Room - View example menus
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

*The Beach House - View example menus   No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

 * there may be additional supplement charges for some items on the menu

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

The Glass House - example menus
All day dining – All items are individually priced on the menu. No booking required

Pre Booking Select Dining venues

Bookings can be made through Cruise Personaliser from around three months prior to embarkation and for any duration of cruise.

Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the "Dining" heading on the menu ribbon and click on Select Dining. 

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant. Although children are welcome to dine in these restaurants, there are no child menus and no child prices.

Please note: Select Dining venues can be very popular restaurants with a high demand for bookings. If you feel you may be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

You may find the following questions useful, What restaurants are on each ship? and What is included in the fare?

What do the letters mean when referring to a grade of accommodation?

There are many stylish, comfortable, home from home types of accommodation on a P&O Cruises ship, so, to distinguish them from one another we’ve given each cabin type a two letter code called a ‘cabin grade’.

Different cabin types are given codes to distinguish them from each other. The first letter of the grade refers to the cabin type, the second to signify their location on the ship.

The codes for the grades types are as follows: 

The layouts of our ships are broken up into different sections to help you locate your cabin of choice. There is forward, mid forward, midship, mid aft and aft. This should then be combined with the location code:

Neither of the letters in any code will relate to a specific deck. Exceptions to the guide above are:

Suites, which are graded as per below:

Arcadia - graded as B1, B2 or B4 grades

Aurora - graded as B1, B2 or B5 grades

Azura & Ventura - graded as B2, B4,B5 or BE grades

Britannia - graded as B1, B2, B4 or B5 grades

Oceana - graded as B4 grades

Oriana - graded as B1 or B2 grades

Plus:

Family Suites (Azura & Ventura) graded as BE grades

Penthouse Suites (Aurora, Azura, & Ventura) graded as A1 grades

All cabins have showers. Cabins/Suites with baths have a shower over the bath or a separate shower cubicle.

Views of obstructed view cabins can be seen under the question "What do the obstructed views look like on.... <ship name>"

Further information on the types of cabins and their locations can be viewed via the links below:

Arcadia cabin types

Aurora cabin types

Azura cabin types

Britannia cabin types

Oceana cabin types

Oriana cabin types

Ventura cabin types

Full deck plans can be seen via "Can I see the deck plans?"

Azura is scheduled for refurbishment in April 2020. Azura was previously refurbished in November 2015.

Arcadia is scheduled for refurbishment in May 2021. Arcadia was previously refurbished in October 2017. 

Aurora is scheduled for refurbishment in March 2019. Aurora's previous refurbishment was December 2014. 

Britannia is scheduled for refurbishment in October 2019.

Oceana is scheduled for refurbishment in October 2020. Oceana was previously refurbished in November 2017.

Oriana  will be leaving the fleet in August 2019. Oriana was previously refurbished in December 2016. 
 

Ventura is scheduled for refurbishment in March 2023. Ventura was last refurbished in March 2018.

Please note these details are subject to change.

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

The following items (this is not an exhaustive list) will not be permitted on-board:

·         Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana.

·         All firearms including replicas, imitations and their components

·         Air, BB or pellet pistols or rifles

·         Any other projectile-weapon (e.g., paint ball guns)

·         All ammunition

·         All explosives, including imitation explosives and devices

·         Fireworks, flares, pyrotechnics

·         Sharp pointed weapons including throwing stars

·         Knives with a blade longer than 4 inches/10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc

·         Open razors or scissors with a blade longer than 4 inches / 10.16cm

·         Skean Dhus or Kirpans

·         Spears or spear guns

·         Crossbows, crossbow bolts and long bow arrows

·         Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku

·         Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and  other dangerous chemicals that could be used to maim or disable)

·         Flammable substances and hazardous chemicals

·         Any other item made, adapted or intended for use as an offensive weapon

·         Stun devices

·         Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, water heaters, coffee machines with heating / hot plates, etc.

·         Any remotely controlled or autonomously flying devices, toys or drones

·         Self-balancing hover boards, air wheels, scooters, or Segways

·         Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans

·         Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers

·         Inflatables – with the exception of children’s swimming aids

·         Fancy dress, novelty clothing and clothing personalised with images or slogans, effective from 1 January 2018. (This policy does not apply to children 16 years and under.) The only exception to this is official P&O Cruises theme nights, where guests are invited to dress up in line with the theme.

·         Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage.  Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area

·         Any items or amounts of currency prohibited by customs regulations

·         Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

Opportunities for pure relaxation and the chance to rejuvenate yourself. Take advantage of both when you travel with P&O Cruises. On board you will find some of the most luxurious spa facilities afloat, offering all the latest treatments for men and women. Additionally, you’ll find saunas, steam rooms and even hair and beauty salons. In fact, there’s everything you need to be truly pampered.

If you’re feeling a bit more active, our ocean-view gymnasiums, personal trainers, sports courts, swimming pools and a comprehensive well-being programme are designed to help you do just that.

Please see our Spa brochure for more details.

What's included in the price of your holiday

Our fully equipped state-of-the-art gyms, sports courts for football, deck tennis, basketball etc; choice of swimming pools, whirlpool spas, saunas and steam rooms are all included in your fare.

If you wish to indulge yourself further, we also offer spa treatments, spa packages, the Retreat and salon services. More details can be found below: 

Please view our Oasis Spa Brochure and Pricelist.*

*Prices are subject to change 

Spa Packages

You will find the following packages available on board Azura, Britannia and Ventura. In addition to these, you may also create your own spa package on board any ship, to include a range of treatments and services to suit your needs. Please speak to the Spa Reception once on board.

Azura, Britannia & Ventura Spa Packages

The Retreat

The Retreat is a luxurious open-air spa terrace, offering the ultimate in sophisticated pampering on board Azura, Britannia and Ventura only.

Here you'll find luxury sun loungers*, airy cabanas for al fresco spa treatments, personal waiter service and of course, gorgeous panoramic views. What's more, because it's a paid-for, child free service, you're guaranteed an exclusive experience. 

*There are 48 sun loungers within the Retreat, 18 are outside in the sun area and the rest in the shade. Sun lounger positions are not guaranteed. 

Britannia has 60 sun loungers within the Retreat.

When you purchase an Azura, Britannia or Ventura Spa Package you will receive access to The Retreat, please see the Spa Package details below for more information. You may also purchase a day pass for The Retreat once on board.  Please note every passenger that books a Spa Package will be guaranteed a sunbed.

Spa Day Passes

The Retreat - Spa day passes are available to purchase once on board Azura, Britannia and Ventura only, you can also utilise The Retreat an open air sanctuary where you can relax and be pampered.  

The Thermal Suite -  Spa passes are available on board Arcadia and Britannia which will allow you access to The Thermal Suite, where you can take advantage of the aromatic showers, steam room, saunas and hydro-pool**.  

Spa passes for Azura, Arcadia and Ventura are £20* and Britannia £25*. Full details will be available in the Horizon Newspaper once on board

*subject to change

**Hydro-pool only available on board Arcadia and Britannia

You may find the following question useful - What is included in the Azura, Britannia and Ventura Spa package?

Cruises with 2 embarkation days:

A limited availability of spa passes will be available on both embarkation days which will be sold on a first come first served basis.

Oasis Villa - Britannia Only

This serene space within the heart of the spa is an exclusive use area where you can hide away for a few indulgent hours. Unwind in gorgeously cushioned chairs and take a dip in your private whirlpool spa – order Champagne and chocolate dipped strawberries for a truly tantalising treat – and then request your personal therapist for a treatment of your choice. A sublime celebration for couples, a fun-filled few hours with family, or a fabulous pamper party for friends.

Salon

All our salons are staffed by qualified stylists and makeup specialists on hand to keep you looking glamorous and healthy, or even to give you a complete makeover if you fancy a change.  Our Salons are accessible for wheelchair users.

Hair styling

Colours 

Manicures  

Make-up makeovers

Men’s grooming

Please see the Spa Guides and pre booking information above for details.

Mobile Wash Basins

All ships apart from Britannia and Azura, have mobile wash basins to ensure that we can fully cater for full time wheelchair users.

How to Book

Pre Booking Spa and Hair Treatments

To pre book any specific spa treatment you can do so via Cruise Personaliser from 120 days prior to your cruise, up until 72 hours prior to sailing date.

For spa passes these can only be booked once on board, speak to the spa reception to book. 

Please also see: How do I book spa treatments and services online? for further details on how to book.

Pre Booking Spa Packages

To pre book a spa package prior to embarkation please call our Customer Contact Centre (please visit our website for contact details). Please note that booking of these packages closes eight days prior to the start of the cruise and are not currently available to book online.

Spa/Retreat Day Passes

Day passes are not currently available to book prior to your cruise, you can purchase day passes via the Spa reception desk once you are on board.

Booking On board

You can book treatments and packages (including creating your own spa package) via the Spa reception desk once you are on board.

Charges

The charges for your chosen spa or salon service will be added to your on board account.

Restrictions

Minimum age:

To book in for a spa treatment you must be a minimum of 18 years old. 

All guests must be over the age of 18 to access the thermal suite, Hydrotherapy suite and The Retreat. 

Wheelchair users:

Please note, the following restrictions apply to those with disabilities:

Fitness Classes - We are unable to offer these to those who are wheelchair confined or have restricted vision.

Access to the Thermal Suite: We are unable to offer access to the Thermal Suite to those passengers who are confined to a wheelchair or service animals.

Access to the Hydrotherapy Suite: On Britannia the Thermal Suite will be accessible however, the pool does not have a ADA hoist, only steps into the pool.

For those who are confined to a wheelchair, it is not possible to provide assistance onto the loungers in the Retreat. If you have a career, they would be granted free access to the Retreat when accompanying a wheelchair confined passenger purchasing a spa package, however they would not be able to obtain the benefits attached to the package.

Access to the Oasis Pool: We are unable to offer access the Thermal Suite to those passengers who are confined to a wheelchair or service animals.

You may find the following questions useful: Is there a sauna and steam room on board? and Is there a spa and gym on board?

Log into My Account on our website or on Cruise Personaliser.

Loyalty points are awarded when you have completed a cruise.

Once you have spent at least 15 nights on board (150 points), you automatically become a member and enter at the Pacific Tier. When you join us for your next cruise, you will be entitled to Pacific Tier benefits.

As points are awarded at the end of a cruise, you cannot move up a tier mid-cruise. Instead, you will enjoy

the additional benefits when you join us for your next cruise.

To continue to enjoy Baltic or Ligurian privileges, in the 3 years prior to the departure date of your next cruise, you must have spent at least 80 nights on board for Baltic, and at least 201 for Ligurian. 

See the Travel Insurance section of the P&O Cruises brochure. Or, for more information call 0800 316 3061, quoting reference WC668, along with your membership number.

Yes. Purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in on the date of embarkation, not on the date of purchase. The discount on shore excursions that are paid for pre-cruise is not dependent on your spending of allocated non-refundable on-board credit. For a World Cruise, purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in at the start of the segment in which the activity is taken, and not the date of embarkation.