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If you have reduced mobility or a disability, you are entitled to support when travelling by air – both at the airport and on the flight. For assistance requirements, we can guarantee only one companion will be seated with someone on the flight. Please note this is available only on charter flights.
If you choose a fly-cruise holiday, you will be required to check in your wheelchair or mobility scooter at the airport with your baggage. Assistance is provided from check-in by the airport’s own assistance team, who will provide the support you need to reach and board the plane.
If you are flying and taking any of the equipment described below, you must give us full details when you complete your&nbsp;<a href="https://my.pocruises.com/mycruise/onboardNeedsQuestionnaire">on-board needs questionnaire</a>. You must also contact the airline to inform them about the equipment you are bringing. This applies to scheduled and charter flights.&nbsp;

If you require any assistance with embarking or disembarking the ship, we ask that you complete our&nbsp;<a href="https://my.pocruises.com/mycruise/onboardNeedsQuestionnaire" title="on board needs questionnaire">on-board needs questionnaire</a>&nbsp;on My P&amp;O Cruises&nbsp;as soon as possible after booking and no later than two weeks before you sail. We are able to help with the following to ensure your journey to and from the ship is as smooth as possible:
<ul>
<li>Assistance with baggage check-in and its transfer to your cabin</li>
<li>Assistance from check-in through immigration and security to boarding the ship with lifts, wheelchairs and other assistance provided as necessary</li>
<li>Assistance at time of embarkation, from the ship entrance to your cabin, seat or other area</li>
<li>Assistance handling any additional medical equipment or mobility aids</li>
<li>Ground handling of recognised assistance dog</li>
</ul>

OFFER ENDS 26 AUGUST 2025

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If you have specific seating requirements, it may be possible to pre-book certain seats via the airline on scheduled flights. Our chartered flights have a limited number of seats that are designated for those guests with reduced mobility. These seats are assigned one week prior to departure. Once we have received all&nbsp;<a href="https://my.pocruises.com/mycruise/onboardNeedsQuestionnaire">on-board needs questionnaires</a>, they will be reviewed, and priority will be given to those with the greatest need.
Seats are subject to availability and are assigned on a case-by-case basis. You will not be considered for a reduced mobility seat if you have not completed the&nbsp;questionnaire.

In-flight food is subject to availability; where airlines offer an in-flight meal any special requests like vegetarian, vegan, diabetic and gluten-free must be pre-ordered at least 14 days before your flight departure. Please review the airline’s website for more information.

Unfortunately, we are unable to accept guests who require haemodialysis
Oxygen via tank or cylinder cannot be brought onboard without the prior written agreement of P&amp;O Cruises. If you are travelling with CPAP, an oxygen concentrator, mechanical ventilatory support or peritoneal dialysis, you should confirm your fitness to travel on your chosen itinerary with your primary health care provider. You must also have full travel insurance that covers you for all pre-existing health conditions. If you have any queries or require any additional support, please contact our medical team via email:medical@carnivalukgroup.com
Please inform us:
<ul>
<li>If you intend to bring your own hoist or commode as airlines may have weight-associated restrictions</li>
<li>If you require additional baggage allowance for mobility equipment or medical supplies</li>
</ul>
Contact us on&nbsp;flightsmedical@carnivalukgroup.com&nbsp;or call&nbsp;03453 555 111&nbsp;(local call charges apply)&nbsp;to advise.

If you are travelling on one of our flights with an electric wheelchair or mobility scooter, you must contact the airline as soon as possible after booking and no later than 14 days before departure to confirm carriage of your mobility aid. As each airline may require different information, depending on the flight and type of electrical aid you will be carrying, we ask that you contact the airline directly.
If you are bringing a mobility aid, please ensure you are fully aware of the battery that forms part of the mobility aid and ensure you have the instructions or know how to remove the battery from the device before loading onto the aircraft.

Your journey to and from the terminal is your own responsibility.
Embarkation assistance is available to guests once inside the cruise terminal and must be booked by completing the on-board needs&nbsp;questionnaire&nbsp;prior to going on your holiday. A member of our mobility assistance team wearing high visibility jackets will direct you to the mobility registration area from where we will escort you through embarkation, either with your own mobility aid or using a ship’s wheelchair if needed. We also offer escorted assistance for those who don’t require a mobility aid, such as guests who have a non-visible disability or guests who are deaf or hard of hearing and/or blind or partially sighted.
You must arrive at the time indicated on your boarding pass as this will ensure you board as quickly as possible. For guests embarking in Southampton requiring a quieter, less crowded embarkation experience, please arrive at the cruise terminal after 2.30pm. This is typically when the terminal becomes less populated and there is less chance of being part of a lengthy queue. Please note, there is no priority or fast-track facility.
At the end of your holiday, we will help you disembark in the same way and details of where you need to access this assistance will be sent to you before departure. This will be arranged with you on board. The assisted disembarkation process can take a long time due to the volume of guests wishing to disembark at the same time, and guests will be disembarked in priority order. As with embarkation, please ensure you only take essential hand luggage as this will need to be managed between you and your travelling companion. Disembarkation assistance must be pre-booked via completion of the&nbsp;<a href="https://my.pocruises.com/mycruise/onboardNeedsQuestionnaire" title="https://prod.author.carnivalukgroup.com/content/po/master_website/en_gb/mycruise/onboardneedsquestionnaire.html">on-board needs questionnaire</a>. Any requests made on board cannot be guaranteed.
If you're embarking in Southampton, Porters are stationed outside the terminal to assist you with your luggage, ensuring it is directed to the appropriate baggage pods. Additionally, a dedicated team of baggage handlers is responsible for continuously recycling trolleys from the pod areas back to the CPS drop-off locations during baggage embarkation. Should assistance be required from the CPS car parking operation, staff are readily available to provide support.
If you have any questions while on board, please contact Reception.
Please note: A maximum weight limit for assistance is 30 stone (190 kg). For safety reasons, we are&nbsp;unable to provide wheelchair assistance to those who exceed the maximum weight limit and we&nbsp;reserve the right to deny assistance if the weight presents operational or safety concerns.&nbsp;

Guests who require assistance with daily living (such as washing, toileting, eating, mobility) must declare this and must travel with a companion or a personal assistant or carer who is responsible for you at all times. The ship’s crew cannot assist with these tasks.
If you have dementia or Alzheimer’s disease, you live in a care home or you have a carer or regular support at home, you must travel with a companion or a personal assistant or carer who can provide the same level of care that you receive at home and who will be responsible for supporting you during your cruise, to ensure your safety whilst on board. You will need to provide details in advance. Appropriateness for travel will be assessed on an individual basis.
If you’re travelling alone and it becomes clear that you are unable to manage safely and independently on board without assistance, we will discuss the situation with you to resolve a course of action. You may be asked to disembark the ship at your own cost.

Coaches may be used during your holiday for airport transfers, port transfers and shore experiences. You must declare whether you are able to climb coach steps independently or not.

Senior couple aged 70 and their three grandchildren aged 11 and 7 are having fun during road trip. 

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There are refreshments available at the Southampton cruise terminal and plenty of seating to make you comfortable.

Are there refreshments available at the Southampton cruise terminal?

Depending on which cruise you choose, you usually have at least one day at sea before you get to the first port. That means you have at least a full day at sea to get used to your ship and have as much fun as you can squeeze in.

How long does it take to get from Southampton to the first destination? 

Southampton welcomes more than four million visitors each year and is easily accessible from major UK cities by rail, road and air. It’s entirely up to you. You might prefer to drive and park at or near the cruise terminal. Parking at the terminal needs to be pre-booked. Alternatively, why not hop on a coach or train and let someone else do the driving while you relax. And if you live further away, you could always fly into Southampton airport and grab a taxi to the terminal.

What are the transfer options to get to Southampton docks?

There are no size limits for liquid toiletries on P&amp;O Cruises holidays from Southampton. This means you can bring all of your favourite full size toiletries. We allow guests to bring 1 litre of wine or champagne, per person, on board.

What is the liquid allowance on a P&O Cruises holiday departing from Southampton? 

Great news! You’ll be pleased to know that Arcadia, Arvia, Aurora, Britannia, Iona and Ventura sail from Southampton to wonderful destinations all over the world. So take your pick of our Southampton cruises and set sail.

Which ships sail from Southampton docks?

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