Help using our website

We want to make your holiday as relaxing and stress-free as possible – and that includes during the booking process. That's why we've created these help pages to assist you with and make your booking experience through our website a relaxing and easy process. This help section will provide you with general tips and advice on navigating through our website.

Can't see your Future Cruise Credit?

If you are expecting to see Future Cruise Credit (FCC) on your account and none has been applied, please check that you have entered your My Account number under the my details section of My Account.

How to find a cruise holiday

We want you to have the perfect holiday, therefore we're here to help you answer those all-important questions that will lead you to find the ideal cruise holiday that you deserve.

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How to use our website filters

Our filters are here to help you narrow down your cruise based on your own criteria, helping you find your perfect cruise holiday.

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How to choose your cabin

Choosing the right cabin for you is a very important part of your holiday. It's where you'll retreat back to after a day exploring the ship or port, so you want to get it right. We're here to help guide you through this process.

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