What is the P&O Cruises Upgrade programme?

The P&O Cruises Upgrade programme allows you to add even more luxury to your holiday by making an offer to upgrade your cabin. For more information, please see our upgrades page here .

I am on a 2023 Caribbean fly-cruise with P&O Cruises, when can I expect to receive my flight details?

We're aware that you may not have received your flight details yet. Rest assured, we’re finalising information about your flight and we will be in touch with the confirmed details and how to book your flight seats. Once flight details are finalised, you'll be able to view these on My P&O Cruises. Please note, our Customer Contact Centre will be unable to provide details prior to this.

I have been charged twice for my final on board account?

One of these transactions is classed as a pre-authorisation, and for most banks will drop off within 24 hours and will not be claimed. Please contact your card issuer and advise that we will only claim the final transaction and ask for the other funds to be released.

Can I cancel, change or transfer my booking?

Change booking: Please see Can I transfer my booking? Cancel Booking: Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. Please visit our booking conditions page on our website. If you have made your booking directly with P&O Cruises please call our Customer Contact Centre on 0345 355 5111 (calls charged at local rate). Please note that this is for direct bookings only, and any booking that has been made through a travel agent you will be asked to contact them to discuss any changes or cancellations. As per our Booking Conditions, P&O Cruises shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales. P&O Select Fare and Early Saver: Period before departure within which notice of cancellation is received by P&O Cruises Cancellation Charges (% of price) From date of booking until 91 days before departure Loss of Deposit 90 to 57 days 50% 56 to 42 days 60% 41 to 16 days 75% 15 to 6 days 90% Less than 6 days before departure or failure to embark. For fly cruises, departure day is the date of the flight departure. 100% Late Saver: Period before departure within which notice of cancellation is received by P&O Cruises Cancellation Charges (% of price) From the date of booking until departure, including failure to embark. 100% Transfer Yes, you can. As long as your cruise is prior to your balance due date (90 days) and is a Select fare booking, you can transfer to any cruise equal or higher value. Flights Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person. Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket. Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

My middle name is not displaying during online check in?

Please do not be concerned at this. As long as your name is correct on the actual booking, this will have no impact on your check in and embarkation.

My cabin has not been allocated yet?

Cabin allocation can take place right up to the day of departure, although typically most allocations are done at least two weeks prior to sailing. If this has not happened on your booking, please do not be concerned and arrive at the terminal has planned on the day of embarkation.

The cruise I booked has dropped in price, or changed promotion, I am unhappy about this? Why has my fare reduced?

Prices and promotions can vary from time to time, in line with the rest of the travel industry. However, we are not able to honour these changes retrospectively.

What do I need to show / have in hand at the terminal/airport?

Before you leave home for your holiday, remember to have the following items with you: Evidence of COVID-19 vaccination status and photo proof of a negative test result if travelling on a cruise with additional requirements. (The record card that is given out at the time of vaccination will not be accepted) Evidence of valid travel insurance Passport Boarding pass downloaded from My P&O Cruises Any documents required for the countries you are visiting

Travel Help & Advice | P&O Cruises

Linking two or more bookings (also known as TWID)

Travel with ID (A 3 digit code which can be a mixture of numbers and letters e.g AB5) should be applied to bookings where the guests are family and/or friends and they wish to travel and dine together. TWID enables us to seat the party together at the same table, in the same restaurant at the same dining time.*

Examples where you would TWID bookings include:

· Friends and family in separate cabins wishing to dine together

· A family where the parents are in one cabin and the children are booked in the other

Please note: TWID should not be used to cross-reference bookings if the guests do not know each other.

*Please note we cannot guarantee that linked bookings will be allocated the same dining choice and/or time or that cabins are in close proximity of each other. Bookings made under the P&O Cruises Select Fare will be given priority when tables are allocated.

Change booking:

Please see Can I transfer my booking?

Cancel Booking:

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. Please visit our booking conditions page on our website.

If you have made your booking directly with P&O Cruises please call our Customer Contact Centre on 0345 355 5111 (calls charged at local rate). Please note that this is for direct bookings only, and any booking that has been made through a travel agent you will be asked to contact them to discuss any changes or cancellations.

As per our Booking Conditions, P&O Cruises shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales.

P&O Select Fare and Early Saver:

Period before departure within which notice of cancellation is received by P&O Cruises	Cancellation Charges (% of price)
From date of booking until 91 days before departure	Loss of Deposit
90 to 57 days	50%
56 to 42 days	60%
41 to 16 days	75%
15 to 6 days	90%
Less than 6 days before departure or failure to embark. For fly cruises, departure day is the date of the flight departure.	100%

Late Saver:

Period before departure within which notice of cancellation is received by P&O Cruises	Cancellation Charges (% of price)
From the date of booking until departure, including failure to embark.	100%

Transfer

Yes, you can. As long as your cruise is prior to your balance due date (90 days) and is a Select fare booking, you can transfer to any cruise equal or higher value.

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

Before you leave home for your holiday, remember to have the following items with you:

Evidence of COVID-19 vaccination status and photo proof of a negative test result if travelling on a cruise with additional requirements.

(The record card that is given out at the time of vaccination will not be accepted)

Evidence of valid travel insurance
Passport
Boarding pass downloaded from My P&O Cruises
Any documents required for the countries you are visiting

Help and Advice

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