Help and Advice
Here's your one-stop shop to any questions you may have about cruising with us. Explore our most popular FAQs.
Most popular questions
Having on-board spending money means splashing out on some extra special treats on your P&O Cruises holiday. Simply use your cruise card around the ship to pay for speciality dining, spa treatments, shore experiences and much more. Click here for full details
If you choose Club Dining, you can select your preferred dining time and table size when you book your holiday. You can also book our speciality restaurants on My P&O Cruises from 14 days before your holiday, right up to midnight the evening before you sail. You can pay cover charges for most of these venues when you book, while some restaurants price dishes individually and charge you at the end of your meal. By booking early, you can take advantage of exclusive savings before you sail.
Yes, we have the P&O Cruises Peninsular Club points system. The more you sail, the more points you have and the more benefits you’ll enjoy on holiday with us. Membership starts from Pacific tier at 150 points (10 points = one night on board). Log into "My Account" to check your loyalty level at any time. See full details here
Yes it’s possible to scatter ashes from our ships at sea on cruises of five nights or more. You’ll require approval from the Captain in advance of your cruise and there are some rules and exceptions. We do not assist with scatterings ashore and local approvals in the relevant country would apply.
Our preferred visa provider CIBT offers a simple online solution to all your World Cruise visa requirements. British passport holders living in the UK can simply visit https://cibtvisas.co.uk/ for cruise-specific information and documentation. If you don’t hold a British Citizen passport, please contact the relevant embassy or consulate for advice. For more information click here or call CIBT on 0207 620 6487.
The legislation related to the charging of credit card fees changed on 13 January 2018.
As a result, guests will not be charged a credit card fee on payment transactions made from 11 January 2018.
We do all we can to get your holiday off to a great start and reduce your terminal time. All you need to do is log into your My P&O Cruises account 21 days before departure and provide us with some essential information such as passport information, payment details and passport-style photo.
Make your check-in quick and easy and find out more here about priority embarkation, online check in, and registering a payment card
Yes. You can register a different credit card for each passenger, or just use one card for all members in your party. The value of your on board account(s) will be automatically charged to the registered credit card(s) at the end of your cruise.
The Blue Light Card benefit is only available on Select fare bookings made direct and over the phone. We are unable to add the benefit retrospectively.
We receive a large number of requests of this type, to remain consistent and fair to all of our guests, we most politely decline your request on this occasion.