Our advisors will be happy to help you with your enquiry via our live chat service.

Live chat will be avaliable on our Contact us page and Essential information page during our Customer Contact Centre opening hours.

Please note, our live chat service will only appear when advisors are available within the opening hours.

Cookie policy and privacy

You must be opted into 'Functional cookies' to be able to see and use our live chat. If you'd like to amend your preferences so that you can use our live chat service, please visit our our cookie policy page and navigate to the bottom where you can select 'Amend preferences', and then ensure you opt in to 'Functional cookies'. 

Your privacy is important to us. We will never ask for any payment information or other sensitive data during our live chat. To provide you with the best possible support, we will ask for your name and email address. Please be assured that this information is strictly for internal use and will not be used for marketing purposes. For more information on how we process your data, view our privacy notice.

For more information on our live chat service, please click here.

Traveling with friends and family? Let us know by linking your bookings! This helps our crew ensure a smooth and enjoyable experience for your entire group. While we can't guarantee specific allocations for dining, coaches, or cabins, linking your bookings gives us a heads-up that you'd like to be considered for these preferences together. Even on ships with Freedom Dining like Iona and Arvia, linking your bookings lets us know you're a group, which can be helpful for planning onboard activities and events.

*Please note: while we'll do all we can, we cannot guarantee that linked bookings will be allocated the same dining choice and/or time, or that cabins are in close proximity to each other. Bookings made under the P&O Cruises Select Fare will be given priority when tables are allocated. 

Linked bookings do not necessarily mean you'll have the same embarkation times as the rest of your party, and we request that you arrive at the terminal at the time on your boarding pass. If you’re travelling to the terminal together, we kindly ask that you arrive at the latest time on your parties boarding passes. For example, if your party has two separate times of 2pm and 3pm, please arrive to embark at 3pm. 

To link your bookings, please call our Customer Contact Centre on 0344 338 8003.

Cancel Booking:

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. Please visit our booking conditions page on our website.

If you have made your booking directly with P&O Cruises please call our Customer Contact Centre on 0345 355 5111 (calls charged at local rate). Please note that this is for direct bookings only, and any booking that has been made through a travel agent you will be asked to contact them to discuss any changes or cancellations.

As per our Booking Conditions, P&O Cruises shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales.

P&O Select Fare and Early Saver:

Late Saver:

Transfer 

Yes, you can. As long as your cruise is prior to your balance due date (90 days) and is a Select fare booking, you can transfer to any cruise equal or higher value.

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities. 

Cabin allocation can take place right up to the day of departure, although typically most allocations are done at least two weeks prior to sailing. If this has not happened on your booking, please do not be concerned and arrive at the terminal has planned on the day of embarkation.

During the day, you can dress in whatever you like. However, on all our ships, we have two dress codes that apply in the evenings: Evening casual and Black tie. Nights where the dress code is Evening Casual, you can bring out your best shirt, dress and smart, dark denim. For nights where the dress code is Black Tie, make sure to pack your best tux, suit or cocktail dress.

Fancy dress, novelty clothing or outfits that feature any inappropriate or offensive language or images are not permitted on board. We reserve the right to deny embarkation to guests who are inappropriately dressed.

There are some venues on each ship where dress codes don’t apply, so make sure to check your Horizon paper that’s delivered to your cabin each day to check where these are, as they vary ship by ship. For those travelling on family-friendly ships, dress codes also don’t apply to children aged 17 and under.

More details of dress codes can be found when you log in to My P&O Cruises, but please note that this information is subject to change and final dress codes details will be confirmed when you’re on board.