Linking two or more bookings (also known as TWID)

Travel with ID (A 3 digit code which can be a mixture of numbers and letters e.g AB5) should be applied to bookings where the guests are family and/or friends and they wish to travel and dine together. TWID enables us to seat the party together at the same table, in the same restaurant at the same dining time.*

Examples where you would TWID bookings include:

· Friends and family in separate cabins wishing to dine together

· A family where the parents are in one cabin and the children are booked in the other

Please note: TWID should not be used to cross-reference bookings if the guests do not know each other.

*Please note we cannot guarantee that linked bookings will be allocated the same dining choice and/or time or that cabins are in close proximity of each other. Bookings made under the P&O Cruises Select Fare will be given priority when tables are allocated.

Change booking:

Please see Can I transfer my booking?

Cancel Booking:

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. Please visit our booking conditions page on our website.

If you have made your booking directly with P&O Cruises please call our Customer Contact Centre on 0345 355 5111 (calls charged at local rate). Please note that this is for direct bookings only, and any booking that has been made through a travel agent you will be asked to contact them to discuss any changes or cancellations.

As per our Booking Conditions, P&O Cruises shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales.

P&O Select Fare and Early Saver:

Late Saver:

Transfer 

Yes, you can. As long as your cruise is prior to your balance due date (90 days) and is a Select fare booking, you can transfer to any cruise equal or higher value.

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities. 

Cabin allocation can take place right up to the day of departure, although typically most allocations are done at least two weeks prior to sailing. If this has not happened on your booking, please do not be concerned and arrive at the terminal has planned on the day of embarkation.

During the day, you can dress in whatever you like. However, on all our ships, we have two dress codes that apply in the evenings: Evening casual and Black tie. Nights where the dress code is Evening Casual, you can bring out your best shirt, dress and smart, dark denim. For nights where the dress code is Black Tie, make sure to pack your best tux, suit or cocktail dress.

Fancy dress, novelty clothing or outfits that feature any inappropriate or offensive language or images are not permitted on board. We reserve the right to deny embarkation to guests who are inappropriately dressed.

There are some venues on each ship where dress codes don’t apply, so make sure to check your Horizon paper that’s delivered to your cabin each day to check where these are, as they vary ship by ship. For those travelling on family-friendly ships, dress codes also don’t apply to children aged 17 and under.

More details of dress codes can be found when you log in to My P&O Cruises, but please note that this information is subject to change and final dress codes details will be confirmed when you’re on board.