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We will do all we can to accommodate your medical needs while you’re on holiday with us. This section explains what we can and cannot provide and covers electrical supply, medical equipment and storage of medical supplies.

If you have an existing medical condition, we advise you to discuss your travel plans with your doctor. We strongly advise that you follow their expert advice regarding your fitness to travel on board a cruise. You should also be aware that if you do not follow your doctor’s advice your medical insurance may be deemed invalid.
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<h4>If you have any further questions about your medical needs please e-mail us at&nbsp;medical@carnivalukgroup.com. This inbox is monitored 8am to 4pm Monday to Friday.</h4>

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All ships have a medical centre staffed by Doctors and Nurses which is open daily for routine appointments. An emergency service is available 24 hours a day. However, the ships medical centre is not required to be and is not equipped to the same standards as a land-based hospital, it is not designed for the provision of extensive or continuing treatment and medical staff cannot provide carer duties. Please be aware that we operate a private health care service and &nbsp;charges will apply for all services and medications dispensed by the ship’s medical centre; costs will be applied to your onboard account to be settled prior to disembarkation.

We accommodate a wide range of dietary needs as standard, including vegetarian and vegan.
If you have any food allergies, we need you to tell us at least 28 days before your holiday.
If you require kosher or baby food, we need a minimum of 12 weeks’ notice.
Please contact our Customer Contact Centre to let us know.
Vegetarian, vegan, gluten-free and pescatarian:&nbsp;We cater for vegetarian, vegan, gluten-free and pescatarian diets as standard. You only need to tell us about these specific requirements if you’ve booked a fly-cruise directly with us that includes a flight where you’ll be served a meal. This is so we can ensure the airline caters for you. If you’ve booked a flight independently, you’ll need to let the airline know of any dietary needs.
Kosher meals:&nbsp;Once you’ve told us that you require kosher food, we’ll send you a list of pre-prepared meals we have available. Please choose what you’d like and return the list to us as soon as possible. Your chosen meals will then be available for you to select each day when you’re on board. If you book a holiday less than 12 weeks before departure, we won’t be able to provide kosher meals. We do offer a wide range of vegetarian and fish dishes on board, but we understand these may not meet all kosher requirements. Please note, we don’t have a separate kosher kitchen on board.&nbsp;
Baby food:&nbsp;Hipp Organic baby food jars (6+ months and 7+ months only) are available for babies.&nbsp;<a title="Please contact us to let us know about your baby food requirements" href="https://www.pocruises.com/contact-us">Please contact us</a>&nbsp;to request this option at least 12 weeks before the start of your holiday. If you book a holiday departing sooner than that, or if you forget to tell us you need baby food, you’re welcome to bring your own. All items need to be fully sealed with the original labels, with expiry dates beyond the end of your holiday, and must be easily accessible during check-in when going through security.&nbsp;
If your dietary requirements aren’t listed above, please read through our FAQs for more information. If you’re still not sure if your needs can be catered for on board,&nbsp;<a title="Please contact us to let us know about your allergies or dietary requirements." href="https://www.pocruises.com/contact-us">please contact us</a>. We’ll do our best to accommodate your needs and we’ll send you an email (typically within five days) to let you know if we can cater for your dietary requirements. 
 
If there are any changes to your dietary requirements or allergies,&nbsp;<a title="Please contact us to let us know about your allergies or dietary requirements." href="https://www.pocruises.com/contact-us">please contact us</a>&nbsp;as soon as possible.

Pregnant guests can travel with us, however, we cannot accept guests who will be more than 23 weeks pregnant (i.e. 23 weeks + 1 day or more) at any time during the cruise.
Please tell us about your pregnancy by emailing&nbsp;medical@carnivalukgroup.com. You will be required to send confirmation of your expected due date (EDD) certified by your doctor or midwife and you should confirm with them that you will be fit to travel on your planned cruise. (Documentation you send us must include the EDD calculated from both your last menstrual period (LMP) and ultrasound, if performed). Failure to provide the information requested could result in you being denied boarding at your own expense.

A sharps bin and/ or red medical waste disposal bags can be placed in your cabin on request by completing the on-board needs questionnaire prior to your holiday. Soluble pouches must not be flushed into the plumbing systems on board our ships. Please ensure that all medical waste is appropriately wrapped and placed in the bin in your cabin.

All guests bringing electrical equipment on board a flight must contact the airline directly as soon as possible and no later than 14 days before departure to confirm carriage.
The electrical supply on board our ships differs from the standard UK electrical supply.
Standard electrical supply in the UK&nbsp;50Hz / 240V
Arcadia&nbsp;220V / 110V
Aurora / Iona / Arvia&nbsp;60Hz / 220V
Azura / Ventura&nbsp;60Hz / 230V / 115V
Britannia&nbsp;60Hz / 230V / 120V
&nbsp;
It is important that you contact the manufacturer or supplier to ensure that your equipment is safe to use at&nbsp;60Hz and that your 50Hz machine will not be damaged nor its performance affected.&nbsp;
All guests taking electrical medical equipment on board are required to take their own extension lead with them.
Unfortunately, we are unable to accept guests who require haemodialysis. 
Oxygen via tank or cylinder cannot be brought onboard without the prior written agreement of P&amp;O Cruises. If you are travelling with CPAP, an oxygen concentrator, mechanical ventilatory support or peritoneal dialysis, you should confirm your fitness to travel on your chosen itinerary with your primary health care provider. You must also have full travel insurance that covers you for all pre-existing health conditions. If you have any queries or require any additional support, please contact our medical team via email:<a title="Email the medical team" href="mailto:medical@carnivalukgroup.com">medical@carnivalukgroup.com</a>
Please be advised that we are unable to provide distilled water onboard. We recommend bringing your own supplies. Alternatively, you may wish to discuss a suitable alternative with your respiratory team or the manufacturer of your CPAP unit.

Electrical medical equipment and electrical supply

Please ensure you bring enough medication and liquid feeds to last the duration of your holiday. If you will require extra refrigerated storage, let us know before you sail so that we can advise on whether we can assist; please email&nbsp;medical@carnivalukgroup.com.&nbsp;Tell us the number and size of the boxes you need to store. Also, read the ‘Electrical medical equipment and electrical supply’ section above to ensure your machine is safe to use on board.
Embarking at Southampton – please arrange for the company supplying your feeds to email our Southampton port agency at southampton.port.agency@carnivalukgroup.com&nbsp;for assistance with delivery arrangements and to confirm the delivery address for all guests joining in Southampton.
For all other embarkation ports – please email&nbsp;medical@carnivalukgroup.com&nbsp;for port agent details. Failure to do so may result in your delivery being refused or delayed. Deliveries must be marked with your name, booking reference, cabin number, ship name, cruise number and date of travel.
If you are flying as part of your cruise, please call our Customer Contact Centre on&nbsp;03453 555 111&nbsp;(local call charges apply). We will confirm any airline guidelines and restrictions for carriage of liquid feeds.
Have a question about your medical needs?
Email us:&nbsp;medical@carnivalukgroup.com. This inbox is monitored 8am to 4pm Monday to Friday.

Electrical feeding pumps and liquid feeds

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Available on Arvia and Iona. Approx 274 square feet (including balcony).

Which ships have a Conservatory Mini-suite?

Available on Arcadia and Aurora. Approx between 350-480 square feet (including balcony).

Which ships have Mini-suites?

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