Complete peace of mind

Additional cost
For a little extra
Additional cost
On-board shopping

The great service we offer won’t end when you leave our shops, or even when you leave our ships. If you need assistance with something you’ve bought on board, our UK customer service team is always on hand once you get home and all products are covered by our 60-day worldwide refund policy. Everything we sell comes with a one-year guarantee, too. 


Product guarantee

All the products we sell on board are genuine and come with a one-year money-back guarantee. In the unlikely event that your item develops a fault, we can offer a full refund, a replacement if it’s still in stock, or an exchange for another item. Simply show us your proof of purchase from within the one-year period and we’ll be happy to help. 



If you change your mind about something you’ve bought, you can return it from anywhere in the world within 60 days to receive a full refund.  


After holiday care

Our UK customer service team is on hand if you have any problems after returning home.  



* Only applicable to sailings on Arcadia, Aurora or Ventura.  

There are so many benefits when you shop on board

Great value

Enjoy a minimum saving of a VAT equivalent discount vs. the average UK High Street Price or RRP on our products.

Top brands

From Clinique and Clarins to TAG Heuer and Ted Baker, you’ll find jewellery, fashion, cosmetics and more by top brands.

Variety of products

Fall in love with exclusive items and browse everything from fragrances and fashion, to spirits and souvenirs.

Events and themed boutiques

Soak up showcases, fashion shows, gin or whisky tastings and delve into pop-up shops themed on your next destination.

Extra-special experiences

Find the item that’s right for you with the help of our on-board experts and feel free to try on clothes in your cabin.

Onboard Activities