Complete peace of mind
The great service we offer won’t end when you leave our shops, or even when you leave our ships. If you need assistance with something you’ve bought on board, our UK customer service team is always on hand once you get home and all products are covered by our 60-day worldwide refund policy. Everything we sell comes with a one-year guarantee, too.
All the products we sell on board are genuine and come with a one-year money-back guarantee. In the unlikely event that your item develops a fault, we can offer a full refund, a replacement if it’s still in stock, or an exchange for another item. Simply show us your proof of purchase from within the one-year period and we’ll be happy to help.
If you change your mind about something you’ve bought, you can return it from anywhere in the world within 60 days to receive a full refund.
After holiday care
Our UK customer service team is on hand if you have any problems after returning home.
* Only applicable to sailings on Arcadia, Aurora or Ventura.