Welcome to the Pacific Tier

Peninsular Club questions

There is a retractable drying line in the shower of each cabin.

Peninsular Club questions

Yes, you will find a small refrigerator in all grades of cabin on board and are normally below four degrees Celsius.

The dimensions of the fridges are approximately: Width 34cm Height 45cm Depth 25cm

Please note, some exceptions may apply on dimensions.

Peninsular Club questions

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*

*The exception to this is will be Iona inside cabins where there are no safety issues when pullmans are in use.

Peninsular Club questions

We supply the type of mattress protector that fit over the top of the mattress. These are on all beds as standard when they are made. We can't supply the type that provides a seal against liquid and air.

Peninsular Club questions

All bath linen is supplied by Calderon.

Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on-board.

Peninsular Club questions

Aurora is the only ship to feature automatic doors on accessible cabins, (the doors open into the cabin). All other ships are fitted with manual doors on all cabins.

You may find the following question useful: What does a wheelchair adapted cabin look like?

Peninsular Club questions

Bathrobes are offered in a large or small size for adults and are not supplied for children.

The same applies for slippers.

Peninsular Club questions

Family suites are available for a minimum of 4 guests and up to a maximum of 6 guests.

The Family Sea View Suites on Iona, can accommodate a maximum of 4 guests.

Peninsular Club questions

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Arcadia
Suites - B1 | B2 | B4 grades
Mini Suites * - CA | CB | CE grades
Deluxe Balcony * - EA | EB | EC | EE | EF grades
Sea View* - LB | LC | LE | LF grades
Larger Inside * - OA | OB** | OC | PA | PE grades

**OB Grade cabins on G-Deck only. C-Deck cabins are now 3 berths with an upper pullman.

Aurora
Suites- B1 | B2 | B5 grades
Mini Suites* - CB | CD grades
Deluxe Balcony* - EA | EB | ED | EE grades
Balcony* - GA | GB | GD grades
Outside* - KB | KD grades
Inside* - OA | OE grades

Azura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony* - DA | DB | DD | DE grades

Britannia
Suites - B1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DB | DC grades
Balcony * - GB | GC | GD | GE | GF | IC | IE | IB grades

Iona
All 3 berth cabins in all cabin grades are in the form of a single sofa bed.
All 4 berth cabins in all cabin grades are in the form of a single sofa bed and an upper pullman.

Ventura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DD | DB | DE grade

*Selected cabins on these grades do not have sofa beds, please check the deck plan notes for further information.

Peninsular Club questions

Children bed rails/guards are available on all ships apart from Arcadia and Aurora. 

Bed rails/guards can be requested on board, via your travel agent, or by calling our Customer Contact Centre.

We do not offer bed rails/guards for adults.

Peninsular Club questions

The cots are supplied with a fitted sheet covering the mattress and also one small cellular blanket.

Peninsular Club questions

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:

Arcadia

There are no cabins with fixed beds on Arcadia.

Aurora

C124 & C127 on Aurora have fixed double beds.

Azura

D101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.

Britannia

All inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.

A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533

Iona

There are no fixed berths on Iona.

Ventura

The following cabins have fixed twin berths:

D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328

Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.

 

Peninsular Club questions

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship and are not supplied in any other cabin.

Bathrobes and slippers are 'one size fits all' adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.

Peninsular Club questions

There are radios* in some of the suite cabins on board:

Arcadia
Available in all Suites.

Aurora
Does not have radios in Suites.

Azura
Does not have radios in Suites.

Britannia
Available in the Roberts Suite only.

Iona
A Bose radio system with bluetooth functionality available in all Suites.

Ventura
A Bose Wave CD Radio player available in all Suites. The radio will only work in port.

*Please note the signal may be weak whilst at sea.

Peninsular Club questions

Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.

If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.

Peninsular Club questions

All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.

Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.

Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.

In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia. 

Dividing curtains/partitions are not available in any other cabin type.

Peninsular Club questions

The majority of balconies are interconnecting and can be opened by your cabin steward upon request.

There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.

All balcony cabins on Deck 5 of Iona are unable to be connected.

Peninsular Club questions

There are various places within your cabin to store your luggage.

Many cases will fit underneath the bed or alternatively there are storage areas in the wardrobe or by the closet area.

Peninsular Club questions

The height of the balcony railings are approximately 110cm high.

Peninsular Club questions

Yes, this is available for all suite guests.

If you are travelling in a alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward once on-board.

Peninsular Club questions

Hand Rails

Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats

Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Peninsular Club questions

Yes. You will find a Bible in your bedside table drawer.

Peninsular Club questions

On Britannia, Azura, Iona and Ventura there are locks on the balcony doors, the rest of the fleet do not have locks, but can be securely closed by puling the handle up.

Peninsular Club questions

Bath and shower dimensions are approximate and may vary on each ship.

Arcadia

In cabins A62A | B60A | B107A | E129A - there is a step up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm.

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	86cm	70cm
Inside	199cm	90cm	67cm
Inside large	199cm	90cm	67cm
Mini Suite	199cm	71cm	70cm
Suite	199cm	71cm	70cm

Bath dimensions

Cabin	Height	Length	Width
Seaview Partly/Fully obstructed	37cm	116cm	55cm
Seaview	37cm	116cm	55cm
Balcony single	37cm	116cm	55cm
Balcony Deluxe	37cm	116cm	55cm
Mini Suite	37cm	143cm	61cm
Suite	37cm	143cm	61cm

Aurora

Shower dimensions

Cabin	Height	Length	Width
Inside	200cm	70cm	77cm
Inside large	200cm	69cm	76cm
Seaview	200cm	69cm	76cm
Balcony	200cm	69cm	76cm
Suite	200cm	68cm	84cm
Penthouse Suite	200cm	69cm	78cm

Bath dimensions

Cabin	Height	Length	Width
Seaview	37.5cm	122.5cm	56.25cm
Balcony	37.5cm	122.5cm	56.25cm
Suite	37.5cm	144cm	57.5cm

Azura 

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	76cm	68cm
Inside	199cm	76cm	68cm
Inside large	199cm	76cm	68cm
Seaview full/part obstructed view	199cm	76cm	68cm
Seaview	199cm	76cm	68cm
Balcony	199cm	76cm	68cm
Superior Deluxe Balcony	199cm	76cm	68cm
Suite	199cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Britannia

Shower dimensions

Cabin	Height	Length	Width
Suite	198cm	108cm	71cm
Balcony	199cm	92cm	64cm
Inside	199cm	92cm	64cm

Bath dimensions

Cabin	Height	Length	Width
Suite	47cm	162cm	67cm
Superior Deluxe Balcony	40cm	143cm	63cm

Iona

Complete dimensions are yet to be confirmed. In standard cabins there will be a step of approximately 5cm into the shower. Showers in accessible cabins are wet rooms, so there will be no step.

There is a step of approximately 15-17cm into the bathroom of standard cabins and no step in accessible cabins.

Ventura

Shower dimensions

Cabin	Height	Length	Width
Inside single	203cm	75cm	63cm
Inside	203cm	75cm	63cm
Inside large	203cm	75cm	68cm
Seaview full/part obstructed view	203cm	75cm	68cm
Seaview	203cm	75cm	68cm
Balcony	203cm	75cm	68cm
Superior Deluxe Balcony	203cm	75cm	68cm
Suite	201cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

 

Peninsular Club questions

Sheltered Balconies

Aurora

This example is taken from Aurora and is typical for most cabins in the GA GF graded balconies. Arcadia Partially Shaded Azura The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - cabins L218 to L312 and L219 to L311 Riviera Deck - All cabins on port and starboard sides A Deck - A101, A102, A103 A104 have shaded balconies Ventura The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - All cabins with the exception of cabins L106 L107 have shaded balconies Riviera Deck - All cabins on port and starboard sides have shaded balconies A Deck - All cabins with the exception of cabins A752 A753 have shaded balconies B Deck - All cabins on port and starboard sides have shaded balconies D Deck - CabinsD735, D737, D734 D736 have shaded balconies E Deck - Cabins E720, E722, E724, E726, E728, E730, E732, E734, E721, E723, E725, E727, E729, E731 E733 have shaded balconies.

Britannia

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - Cabins L201 to L255 

A Deck - Cabins A302 to A722 and cabins A301 to A723 have shaded balconies.

B deck - Cabins B726, B724, B723 and B725

Following Britannia's refit in October 2019 all aft balcony cabins on deck A & B now have a glass canopy above. (Image below)

Iona

The following cabins have balconies which are shaded: 

Deck 5 - balcony cabins 5320 to 5661 (excluding 5516, 5519, 5520, 5522, 5523, 5525, 5528 & 5531)

Deck 15 - balcony cabins 15514 to 15733 

Ventura

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - cabins L218 to L312 and L219 to L311

Riviera Deck - All cabins on port and starboard sides have shaded balconies

A Deck - Cabins A201, A202, A205 and A206 have shaded balconies 

 

 

Peninsular Club questions

Shower & Bath

The following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.

Arcadia - B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NB or NC grades

Aurora - A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF grades

Azura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Britannia - B1, B2, B4, B5, DA, DB DC grades

Ventura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Iona - B4, B5 & B6 grades

Separate Shower & Bath

In the below grades, you will find a separate bath and shower.

Arcadia - B & Cgrades
Aurora - A & B grades
Azura - A & B grades
Britannia - A & B grades
Iona - B grades
Ventura - A & B grades

Exceptions

**B5 grades on Azura & Ventura - Cabins L106 & L107 have a shower over the bath.

To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find & Book page, call our Customer Contact Centre (please visit our website for contact details) or speak with your preferred ABTA bonded Travel Agent.

Peninsular Club questions

Adapted cabins are available on all ships across the fleet, allowing those who are confined to a wheelchair easy access to all the facilities within the cabin. Arcadia, Iona and Arvia also features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for passengers who are fully confined to a wheelchair.

All adapted cabins and partially adapted cabins are shower only. Please note that on Iona PB, PC and PF adapted grades are partially adapted cabins. On Arvia PB, PC, PD, PE and PF adapted grades are partially adapted cabins. These are standard cabins that have accessible elements and are suitable to guests bringing non-motorised upright assistive mobility device and who do not require the use of a wheelchair, scooter, or other similar assistive devices.

Arcadia

Arcadia features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for passengers who are fully confined to a wheelchair.

Partially adapted cabins on Arcadia are:

C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100

C2 has a support pillar near the doorways  - this may prove to be difficult to navigate around if you are confined to a wheelchair.

 

Arvia and Iona

All PB, PC and PF grade 'accessible cabins' are partially accessible. This means that they are standard cabins that have accessible elements, e.g. adapted bathroom with flush threshold and grab rails, and are suitable to guests bringing non-motorised upright assistive mobility device (rollators, walking stick or frames as examples) and who do not require the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin. 

Partially adapted cabins on Iona are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327,8331,9326, 9327, 9330, 9331, 9222, 9223, 9228 and 9229

Partially adapted cabins on Arvia are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327, 8331, 11743, 11744, 12742, 9743, 9748, 9222, 9223, 9228 and 9229

Guests can bring a small device into these cabins (See below), as the inside ADA cabins are long and narrow in shape, this means the available floor space within these cabins is limited, making it difficult to manoeuvre, turn and store larger mobility aids.

	Door Width	Gap b/w end of bed – desk/ chair	Gap b/w bed and wet room wall	Gap b/w bed and other wall
PB Grade	79cm	105 cm	74cm	Queen bed 74cm, Twin Beds 28cm
PC Grade	79cm	102 – 105cm	72 – 74cm	Queen bed 74cm, Twin Beds 28cm
PF Grade	79cm	105cm	72cm	Queen bed 72cm, Twin Beds 26cm

 

A guide to smaller mobility aids:  

 

We would advise that a smaller device is less than 100cm in length and less than 60/65cm in width (see cabin door width and gap at end and side of bed) when in use and can fold down as one piece (no removable parts) to less than 50cm so that it can be stored safely within the cabin, away from cabin door for emergency exit reasons, these are maximum dimensions. If guests are intending to use the device in the cabin, again the turning circle needs to be considered as the available floor space is limited. If in any doubt please reach out to the Guest Support, Accessibility Team to discuss further.

 

 

Walking frames (providing width is within 50cm), walking sticks, rollators are also all examples of smaller mobility aids as well as some makes and models of electric wheelchairs and mobility scooters (these will need to be checked).

 

 

Please note for any motorised equipment the batteries should be dry, gel or lithium cell.

 

 

Peninsular Club questions

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat.

For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions. 

Peninsular Club questions

Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms.

Britannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use a UK 3 pin plug.

The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. The supply on board is: 
Arcadia - 220V / 110V / 60HZ
Aurora - 220V / 60HZ
Azura - 230V / 115V / 60HZ
Britannia - 230V / 120V / 60HZ
Iona - 230V / 60HZ
Ventura - 230V / 115V / 60HZ

The above voltage is sufficient to charge electrical equipment such as laptops and cameras. 

Location of plug sockets

Typical location of plug sockets on all ships are:
Bathroom Shaver 1 x socket (Multiple - 110 220v)
By the dresser table and near the telephone X 2 sockets (220v / 240v)
By the TV near the bed x 3 sockets (110v)
By the TV near the sofa x 2 sockets (110v)
By the tea tray set-up and near the fridge x 1 socket (220v)

Britannia
Around the cabin 4/5 sockets - 230V
Dresser table 1 socket - 125V
Bathroom shaver socket - 120V / 230V

There are some variations on this depending on the ship and type of cabin. 

Peninsular Club questions

Yes, you will find a kettle, cups, saucers and teaspoons as well as teabags, various coffee sachets, sugar and milk in your cabin. This will be stocked up when necessary by your cabin steward. Complimentary tea and coffee is also available from the buffet area. 

A full description of facilities in your cabin can be viewed in the question What facilities are in my cabin?

Peninsular Club questions

Please find below the approximate cot sizes used on board:

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm
When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm
They weigh approximately 8kgs.

Peninsular Club questions

Our boutique style cabins are more stylish and comfortable than ever... Sumptuous accommodation with soothing colours, bespoke artworks from British artists and large flatscreen TVs for films on demand. We've ensured that all the sea view rooms have balconies and we've included 27 single cabins, many of which will have balconies. Bathrooms have glass shower screens and pamper packs from The White Company.

Inside cabins

Variations: Inside with shower | Larger inside with shower

Britannia’s boutique style cabins feature a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists

Single cabins

Variations: Single inside with shower | Single balcony with shower

Single inside with shower

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists.

Single balcony with shower 

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists. And with some single cabins you’ll have your own balcony.

Balcony cabins

Balcony (obstructed view) with shower (without sofa) | Balcony (obstructed view) with shower and sofa | Balcony with shower (without sofa) | Balcony with shower and sofa | Superior Deluxe Balcony | Single balcony (with shower)

All of Britannia’s sea view cabins come complete with a balcony. Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens, plus somewhere to soak up the views and some sun, it’s the perfect retreat.

Superior Deluxe Balcony

Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screen plus a greater square footage than Britannia’s balcony cabins. Luxuriously appointed and cleverly designed.

Suites

Designed by Richmond International Britannia’s suites offer the latest in luxury including their own butler and separate living areas these generous spaces are holiday heaven. As well as all the standard amenities: a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens.

Please refer to Britannia's deck plans for more information.

Peninsular Club questions

Arcadia & Aurora: The upper berths fold up in to a recess in the ceiling.

Azura, Ventura & Britannia: There are both types of upper berths - some will fold up against the wall and some rise into a ceiling recess. 

Britannia: All the balcony cabins have upper pullmans which pull down from the ceiling. All inside cabins have hinged pullmans which fold up against the wall.

Iona: The pullmans come down from the ceiling in the Sea View cabins, and from the wall in the Inside cabins. All 4 berth cabins on Iona can be made up as either a twin bed or a double bed.

Please note that where berths rise into a recess, they still extend approximately 9cms from the deck head (ceiling) when not in use.

Cabin shown above is an inside cabin, size approximately between 137-181 square feet.

  

Family Suites

These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura.

The first four people occupying this type of cabin will pay adult fares unless promotional fares are in place which would be discussed with you at time of booking.

 

Restrictions

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*


*The exception to this will be Iona inside cabins where there are no safety issues when pullmans are in use. 

Peninsular Club questions

Yes you have the ability to order from the main restaurant menu for breakfast, lunch and dinner*.  Outside of these hours you may order from the room service menu**.

 

Arcadia

• In the Suite you can seat four people, they have a conversion top that turns a coffee table into a dining table.

Aurora

• In the Penthouse suite you can seat six people
• In Suites you can seat four people
  
• In the Mini-Suite you can seat two people
  

Azura

• Penthouse suite can seat four people
• Suites on Riviera deck have a balcony dining table with two recliners
  
• All other suites on B4  B5 grades have balcony dining table with four chairs

Britannia

• You are able to dine in all suites. Suites have a Tea / Coffee table

Oceana

• All six suites have a coffee table which can be raised and lowered, this is also the default dining table. We have 'table top extensions' for each of these tables which can extend the table to seat four.

Oriana

• All 8 of the suites have a dining table. These are actually coffee tables that convert to dining tables, the tables seatfour using a combination of the sofa, two armchairs and either the writing desk or dresser table chair

Ventura

• Have 26 dining tables which are conversion tops that turn a coffee table into a dining table in their regular suite cabins. These have a capacity of seating four and are only within Suites.
• They also have two permanent dining table in both penthouse suites which can seat six has seating capacity of six.

*In conjunction with the dining times as advertised in the Daily Horizon newspaper. You will not be charged on standard food items, however there will be an extra charge for drinks.

**Charges apply. Prices will be indicated on the menu available in your in-cabin directory.

Peninsular Club questions

No. Your on-board account is charged in sterling and this will be the amount placed against your credit card.

If you are settling your account with a non UK account, e.g. in Dollars or Euros, then your credit card company will charge a conversion rate. Please contact your card issuer for how much this would be.

Peninsular Club questions

Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.

Peninsular Club questions

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on-board, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on-board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on-board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Peninsular Club questions

The exchange rate is set once a week on-board.

Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on-board.

Peninsular Club questions

Whilst we are unable to put a limit on any on-board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Peninsular Club questions

Yes, we carry life jackets for all ages.

Peninsular Club questions

Cabins that can be viewed from the main passenger areas do have a mirrored finish applied to them to restrict visibility from outside.

However this does depend on light levels, for instance at night it may still be possible to see into the cabin from outside if the cabin lights are on.

Peninsular Club questions

Britannia/Azura: These are supplied by Harding Retail who stock and operate our shops on board.

Arcadia/Ventura/Aurora: These are supplied by Dufry who stock and operate the shops

Official scale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)

Peninsular Club questions

A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your cruise itinerary to see if and how you are affected by the International Date Line.

Peninsular Club questions

There is a small range of over the counter medications available from the Emporiumon-board each ship suchas Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.

Peninsular Club questions

No. We are unable to accept travellers cheques on-board.

Peninsular Club questions

The make-up* you can purchase in our shops on-board are:

Estee Lauder
Clinque
L'Oreal
Dior
Chanel
Touche Eclat
Revlon
Benefit

*varies by ship.

Mirbella is used in our salons for makeovers only.

Peninsular Club questions

Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board.

The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split)

You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck.

The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served.

If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot.

The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery.

A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights in duration.

Please note, there may be some differences between ships. Prices and gifts are subject to change. 

Peninsular Club questions

At the onset of an emergency all cabins are checked by the Cabin Stewards. Any passenger requiring assistance will be taken to their Muster Station by a trained Crew Member from the Passenger Assistance party via utilisation of an evacuation chair.

Peninsular Club questions

If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes.  

Once you have checked in on-board you are welcome to disembark to look around the port. 

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.

You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.

You will then be picked up by organised coaches and taken to the airport. 

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise. 

Peninsular Club questions

If you wish to settle your account using cash then please note that there are limits on the amount of cash that can be deposited on your account, which vary by cruise length.  Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.

You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification. 

Your on board account must be kept in credit at all times. 

Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided. 

We are unable to accept:

• money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.
• personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Peninsular Club questions

Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.

Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Peninsular Club questions

For the safety, comfort and enjoyment of all of our guests, and in view of the UK legislation banning smoking in public spaces, our policy on smoking on-board our ships is as follows:

General

Smoking is not permitted in cabins, on cabin balconies or in public rooms, but will be permitted in designated areas of the open deck. E-cigarettes, including those which do not emit smoke/vapour, are permitted in designated smoking areas only. 

E-cigarettes are illegal or banned in some countries and governments are changing their laws as new research is revealed so always check where you can use them before you sail.

You may find the following question useful: Do you allow the use of electronic cigarettes in non smoking areas on your ships?

Travelling to the United Arab Emirates 

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Peninsular Club questions

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice.  It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

Peninsular Club questions

A selection of items such as sunglasses, hats, bags, snorkels and masks (not flippers) are usually available in the on board shops.

Other essential items such as sun cream are also available.

Peninsular Club questions

The tap water on our ships is drinkable however, should you prefer, there is also a variety of bottled water available to buy on board.

Peninsular Club questions

All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise. 

On Arcadia there are:

• 18 life boats which can carry up to 150 people each - located on Deck 4
• 46 life rafts which can carry up to 35 people each - located on Decks 3
• 2 fast rescue craft

There is usually no more than 2016 guests and 820 crew members on board.

On Aurora, there are:

• 14 life boats which can carry up to 150 people each - located on Deck 8
• Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 7
• 16 life rafts which can carry 37 people each. - located on Deck 7

There is usually no more than 1870 guests and 820 crew members on board.

On Azura and Ventura there are:

• 24 life boats which can carry 150 people each - located on Deck 8
• Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 8
• Seven life rafts which can carry up to 109 people each. - located on Deck 7

There is usually no more than 3100 guests and 1170 crew members on board Azura, usually no more than 3078 guests and 1160 crew members on board Ventura.

On Britannia there are:

• Eleven life boats which can carry up to 305 people each - located on Main deck 7
• Five tender life boats which can carry up to 242 people each - located on Main deck 7
• Two MES stations which can carry up to 632 people each - located on Main deck 7
• Nine life rafts which can carry up to 158 people each - located on Main deck 7
• 2 fast rescue craft

There is usually no more than 3600 guests and 1360 crew on board.

In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.

In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are are found on the back of your cabin door.

Peninsular Club questions

If on-board spending money is only on one booking and not the other it can not be transferred to the next cruise. It must be used on the cruise that the credit has been applied to.

Peninsular Club questions

You can track our ships using our Ship Tracker which details where in the world each ship is.

Webcams are subject to satellite signal so will not show as a live feed, and may not transmit or be weak in certain areas.

Peninsular Club questions

For queries regarding incorrect charges, overcharges, pre authorisation holds andrequests for copies of on board account please contact our Customer Contact Centre on 0344 338 8003 (local call charges apply), or please visit our website for contact details.

For P&O Cruises Peninsular Club discount queries please visit our website for contact details.

Peninsular Club questions

You will able to see where your cabin is located by viewing the appropriate deck plan.
For example, if your cabin number is A106, the 'A' relates to the deck, therefore, select the view of the deck plan on A deck.

Please see the deck plans below:

Arcadia

Aurora

Azura

Britannia

Iona

Ventura

Arvia: https://www.pocruises.com/cruise-ships/arvia/overview#deck-plans  

Peninsular Club questions

You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of £250, and weekly limit of £1250 against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €500 notes at any time for currency exchange transactions.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.

Peninsular Club questions

There are many different words used to describe sight loss and people with sight loss including: blind, sight impaired, partially sighted and visually impaired. If someone registers their sight loss with the local authority, there are two groups of terms used to refer to their sight loss: 

 

Severely Sight Impaired (SSI) or blind

Sight Impaired (SI) or partially sighted

 

What can blind people see?

Just because someone is blind, doesn't mean they can't see anything. In fact, 93 per cent of people who are registered blind or partially sighted can see something.

 

Guests are able to notify us that they are blind or visually impaired using the Accessibility and Medical questionnaire. Guests can request large print documents via the questionnaire, however an option to request Braille is not on the questionnaire.

 

Should the guest require Braille please email accessibility@carnivalukgroup.com where this will be arranged.

 

Braille

Safety information and tender safety information is supplied in Braille.

The ‘Horizon/Daily Programme’ is written and produced onboard and subject to constant change, so regrettably it is not available in Braille.  

 

Large print documents

Large print documents can be requested by the guest via the Accessibility and Medical questionnaire. As a minimum they should receive the following documents in large print, font size 18:  

Safety and Emergency Drill Information 

Horizon daily newspaper  

Main Dining Room and Bar Menus  

Other literature that can be produced in large print should be provided at the guests request if it is possible.  

 

Orientation tour

After embarkation guests can request a brief orientation tour of the ship via Reception. A crew member will be able to take the guest around the ship to give the guest the opportunity to familiarise themselves with the location of key areas in relation to the position of their cabin.  

 

Safety

On embarkation, when the Cabin Steward is introducing themselves to a guest who is blind or visually impaired, they must verbally advise the guest of their allocated Muster Station and asked if they require assistance to locate this Muster Station.  Guests must also be verbally advised of their restaurant name, table number and table size at this time. 

 

In the event of an emergency on board, specially trained crew members from the Passenger Assistance Party will be sent to assist the guests in their cabin should it be required. 

Peninsular Club questions

The following balconies are obstructed:

IB Grade

G330 | G331 | G332 | G333 | G334 | G335 | G401 | G402 | G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412

IC Grade

G324 | G325 | G326 | G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 | G518 | G519 | G520 | G521 | G522 | G523 | G611 | G612 | G614 | G615

IE Grade

G616 | G617 | G618 | G619 | G620 | G621 | G622 | G623

JB Grade

G414 | G415 | G416 | G417 | G420 | G421 | G424 | G425 | G428 | G429 | G432 | G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 | G506

JC Grade

G226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 | G530 | G531 | G5353 | G601 | G602 | G603 | G604 | G605 | G606 | G607 | G608 | G609 | G610

JE Grade

G624 | G625 | G626 | G627 | G628 | G629 | G630 | G631

Peninsular Club questions

The links below are typical menus offered on-board our ships and the below listed restaurants can be pre-booked via My P&O Cruises or by calling our Customer Contact Centre (please visit our website for contact details).

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any particular menu or dish would be available on any given cruise.  Where there are two example menus listed below these menus are alternated throughout your cruise.

 

Applicable To All Ships:

Typical Breakfast menu

Dinner menu

Chaine Dinner menu

Chef Dinner menu

Themed Dinner menu 

Celebration Dinner Menu - designed and developed by Marco Pierre White 

Vegetarian/Vegan Menu

In addition, a range of "Always Available" will also feature on every menu each day. These options include the following dishes:

Atlantic Prawn Cocktail with Marie Rose Sauce and Brown Bread

Cream of Tomato Soup with Basil Oil and Croûtons (v)

Grilled Salmon Fillet with Potato Wedges, Seasonal Vegetables and a Lemon Hollandaise Sauce

Pan-fried Chicken Breast with Potato Wedges, Roasted Root Vegetables and a Garlic and Thyme Butter

Sirloin Steak with Thick Cut Chips, Seasonal Vegetables and Béarnaise Sauce

Fresh Seasonal Fruit Salad with Cream

Room Service menus

Aurora, Azura, Britannia and Ventura Room service menu

Arcadia room service menu

 

 

 

 

Arcadia

Sindhu example 1*

Sindhu example 2*

 

Ocean Grill example 1*

Ocean Grill example 2*

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)

These restaurants can be pre-booked.


Aurora

The Glasshouse example 1*

The Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Beach House example 1*

The Beach House example 2*

Sindhu example 1*

Sindhu example 2*

 

The Beach House restaurant can be pre-booked.

Azura

Glasshouse example 1*

Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

Sindhu example 1*

Sindhu example 2*

 

The Epicurean Restaurant example 1

The Epicurean Restaurant example 2

The Beach House example 1*

The Beach House example 2*

The Beach House - NEW MENU FROM 5 OCT 2019

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)*

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)*

 

Sindhu, The Epicurean and Eric Lanlard's Afternoon Tea can be pre-booked via My P&O Cruises.

 

Britannia

*The Limelight Club example 1

*The Limelight Club example 2

*The Limelight Club example 3

*The Limelight Club example 4

The Epicurean Restaurant example 1

The Epicurean Restaurant example 2

 

Sindhu example 1

Sindhu example 2

 

Glasshouse example 1

Glasshouse example 2

Glasshouse Tasting menu

Glasshouse Vegetarian Tasting menu

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)*

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)*

 

The Beach House example 1*

The Beach House example 2*

The Limelight Club, The Epicurean Restaurant, Eric Lanlard's Afternoon Tea and Sindhu can be pre booked.

*If you see multiply shows in the Limelight Club. there will be a different menu applicable to each act.

 

 Iona

The Olive Grove Menu example

Eric Lanlard's Afternoon Tea Menu example

Sindhu Menu example

The Beach House Menu example

The Epicurean and Kjartan Skjelde Taster Menu

The Glass House Menu example

The Keel & Cow Menu example

The Limelight Club Menu example

  

 
Ventura

The Beach House example 1*

The Beach House example 2*

Sindhu example 1*

Sindhu example 2*

 

The Glasshouse example 1 *

The Glasshouse example 2 *

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Epicurean Restaurant example 1*

The Epicurean Restaurant example 2*

Eric Lanlard's Afternoon Tea example 1 (only available on selected sea days)*

Eric Lanlard's Afternoon Tea example 2 (only available on selected sea days)*

The Epicurean Resturant, Eric Lanlard's Afternoon Tea and Sindhu can be pre-booked via My P&O Cruises.

 

 

* Charges apply, please see How much are the cover charges in the speciality restaurants? for details.

** Pre booking of select dining venues on My P&O Cruises can be made around three months prior to embarkation.

 

 

Late Night Buffet Choices

On all ships, late night snacks are available from buffet restaurants between 10pm to 6am (these times may vary). The menu for these late night buffet options changes each day however, examples of options available may include: 

Self Service Sandwich Bar with a tempting range of breads, fillings, spreads or ready made paninis, a selection of homemade cakes, biscuits and pastries. 

 

Children's Menu

A typical children's menu would consist of the following: The Restaurant staff can also provide small portions and amend the main adult menu items to suit as well. Please note, all details are subject to change. 

Beef Burger in Buns	Pizza Margherita (V)	Mini Minced Beef And Onion Pasty
Spaghetti Bolognaise	French Fries
Chicken Nuggets	Fresh Vegetables of the Day	Selection of Ice Creams with Sweet Sauces
Grilled Chicken Breast Grilled	Stir Fried Vegetables	Sorbet of the Day
Poached Salmon	Mashed Potato	Fruit Jellies
Pork Sausages	Potato Smiley Faces	Cupcake
Fish Fingers	French Fries	Creamed Corn
Pasta with Tomato Sauce	Spaghetti Hoops	Chocolate Cookies
Beef Burger	Garden Peas	Chocolate Brownies
Hot Dog	Carrots
Fried Egg, Cheese and Tomato Omelette/Plain Omelette

Peninsular Club questions

Via Mobile Phone

A mobile phone service is available on-board our ships while we’re out at sea (subject to connectivity). When the ship approaches port the land based mobile phone service will become available and the ship’s service will be switched off. Most mobile phone providers have agreements with the ship’s service provider (Telenor). Costs are usually higher than making an international call to or from a mobile phone.

Further details are available via "Can I use my mobile phone whilst on board?".

Via Email

Guests on-board can access their own personal email account connecting to the Internet while on-board using either their own mobile device/tablet/laptop via WiFi; or using a computer in the ship’s Internet Centre. Accessing the internet on-board incurs charges whether using WiFi facilities or using the ships Computer Centres.

There are costs involved in accessing the Internet and these are the same whether using WiFi or a ship’s Internet Centre computer.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them one of the below email addresses and we will pass the message on to you. A small charge (approximately £1) will be applied to the on-board account.

The email needs to include your name and cabin number within the subject line of the email.
arcadia@pocruises.com
aurora@pocruises.com
azura@pocruises.com
britannia@pocruises.com
iona@pocruises.com 

ventura@pocruises.com

Contacting Crew Via Email

Please note these email addresses cannot be used to contact any crew members. If you are a friend or relative of a crew member please contact them via their personal email account.

 

Via Ship's Satellite Telephone

It is very easy to call all of our ships at sea from the UK. Calls may be received any time whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the passenger and bring them to a phone. If the passenger is not in their cabin, a message can be taken and delivered to their cabin.

Please call:

0800 917 1584 If calling from the UK

+1732 335 3264 If calling from outside of the UK

+1877 266 1019 If calling from the US

Callers will be asked for their credit card number and the card's expiry date, along with the name of the family member or friend and their stateroom number will need to be provided in order for the call to be connected. Charges will commence once the phone starts ringing. If the family member or friend is not available, a message will be taken and delivered to their stateroom.

*All prices listed below are subject to change. Please check with your service provider for accurate costs.

Calls will be charged at £5* per minute no matter where the ship is in the world (when calling from the UK). Due to the demands placed upon our satellite network, calls will be limited to a maximum duration of 10 minutes.

An American Call Charge is applied in addition to the £5* per minute call charge.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

In an emergency they can also contact our Customer Contact Centre (please visit our website for contact details), who will contact the ship on their behalf.

If you don't have access to a credit card, then you can use the Inmarsat numbers as detailed below. These lines are charged at approximately *£7.20 per minute, however this may vary between providers so please check with your telephone provider first. The ocean code should be dialled first followed by the number(s) below:

Connection to the ship is via satellite and is therefore dependant on an available signal.

 

Generic Ocean Code: 00870

Arcadia	773238012 / 783254634
Aurora	764906755 / 764906754
Azura	765050836 / 765050839
Britannia	773929606 / 773929608
Iona	773258564
Ventura	764843559 764843562

 

There may be times where the ship is not receiving a satellite signal which may result in you being unable to contact the ship for a short period.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre (please visit our website for contact details), where a message can be passed on. 

 

Via Fax

To fax the ship, please dial:

Arcadia - 02380 657558

Aurora - 02380 657563

Ventura - 02380 657547

Azura, Britania & Iona do not have a fax facility.

 

 

 

Peninsular Club questions

Dress Codes By Cruise

We have two evening Dress Codes on-board all our ships; Evening Casual and Black Tie. Details of these, by cruise, can be viewed via the links below. We also host Theme Nights where guests are invited to dress up in line with the theme. 

We don’t want to dampen anyone’s fun but as of 1 January 2018 we no longer allow fancy dress, novelty items or inappropriate personalised clothing to be worn on-board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed. We reserve the right to deny embarkation to guests who are inappropriately dressed.

* This policy does not apply to children 16 and under.

Details of dress codes can be obtained via My P&O Cruises.

Suggested Attire for Black Tie and Evening Casual nights

Details of suggested attire for Black Tie and Evening Casual nights can be found under the question "Is there a dress code on board?"

Further Information

Further information can also be obtained via the following questions: Does the dress code apply to all areas of the ship?

Peninsular Club questions

There’s a wide variety of dining on board in our Fresh & Informal venues such as our buffet and poolside snacks venues or The Beach House and The Olive Grove on-board Iona. For Contemporary Flavours, head to the Freedom or Club restaurants, explore Indian cuisine with a British twist at Sindhu or enjoy a meal at The Glass House on-board Aurora, Azura, Ventura, Britannia and Iona. You can also have extra-special foodie experiences in our Chic and Special venues, including Ocean Grill on Arcadia and The Epicurean on Azura, Ventura, Britannia and Iona. Taste great food and sample unique flavours that are Served with Entertainment in venues like The Cookery Club on Britannia and The Limelight Club on Britannia and Iona.  

Peninsular Club questions

National and Religious dress including headdress' are allowed on-board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on-board during the cruise.

Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Peninsular Club questions

We do cater for disabled children in terms of accessibility however we do not offer one to one care and if the child needs this then a parent or carer needs to be present at all times. Disabled children are more than welcome to join in with all activities and events run by the youth department.

Peninsular Club questions

If your child has a birthday whilst on-board, please inform the Youth Manager who can be found at The Reef so they can help celebrate your child’s special day.

Peninsular Club questions

Children are welcome to dine in any of the dining areas on-board. Although meals are not provided in the children's facilities, snacks are available in the playrooms and we offer a designated Children's Tea in the buffet restaurants. A children’s menu is not offered in our Speciality restaurants, however should your child have any special requirements, the restaurant manager on board will be happy to assist.

 

Breast Feeding

Breast feeding is welcome on board. As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants. 

Peninsular Club questions

Our family-friendly ships Azura, Britannia, Iona, Arvia and Ventura are perfect for our younger travellers. Each ship offers a dedicated children’s club, The Reef, for all ages. In addition to The Reef, a children’s tea and countless activities are all included in your holiday. Activities for Children (over the age of 2 years)*

A full programme of age-appropriate activities will be provided for 2-17 year olds in our children’s club (The Reef). It’s split into five distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers to keep children of all ages entertained safely and to ensure that they have the chance to make friends of their own age.

All activities are age-appropriate for our separate clubs and include arts and crafts, quizzes, challenges, sports and much more. There‘s also plenty of time for children to simply relax and meet people of a similar age.

In normal service we operate the Night Nursery and activities for under 2 year olds but we are currently unable to offer these services as we respond to the latest guidance. These services will resume as soon as possible.

 

Games Consoles:

Relevant age-appropriate games consoles such as PlayStations and fixed tablets, are located in each of the clubs.

 

Things to note: 

Opening times for The Reef are subject to change dependant on the itinerary of the cruise and the seasonal period. They will be clearly advertised and made available on board.

To make use of our children’s clubs, you must register and book a place for your child/ren attending on of the registration sessions held on embarkation day. 

To protect the health of everyone on board, the following protocols are in place:

We are currently limiting numbers in the facility at any one time

Children will be allocated cohorts with fixed sessions they can attend throughout the cruise, therefore we recommend booking as early as possible to avoid disappointment.

Children aged 2-4 years must be accompanied by a parent/guardian when using the children clubs.

In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, however parents/guardians will be contacted to attend if assistance is required.  

 

To make use of the youth facilities on board, you must complete a registration form for your child/ren.  This can be completed prior to your voyage by going on-line and using My P&O Cruises

 

NORMAL SERVICE – CURRENTLY NOT IN OPERATION

Nursery for 0-2 years

With age-appropriate toys and games, plus bespoke themed Turtle Tot activities, the Nursery offers a safe environment where your children can have great fun and meet new friends. Children must be accompanied by a parent/guardian at all times.

 

NORMAL SERVICE – CURRENTLY NOT IN OPERATION

 

Night Nursery 2-4 years

The Night Nursery can help you can enjoy your evenings safe in the knowledge that your little ones are in good hands. Operating each night, your children can dream sweet dreams in the quiet area, and we’ll page you if they wake up.

 

'Splashers' for 2-4 year olds

 

Soft play area, outdoor play areas and fun activities such as glove puppet shows and creative play combine to make Splashers a great place for children who are at that age when they are constantly on the go.

 

'Surfers' for 5-8 year olds

 

From imaginative play to fun and games and sports challenges, our 5-8 year old guests can be kept endlessly entertained. They can enjoy outdoor play, exciting theme days, tabletop games, game consoles and active games such as parachute games.

 

'Scubas' for 9-12 year olds

 

With music, consoles and fun game shows there’s something for everyone in Scubas. The fun continues with games, quizzes and karaoke. We also organise a whole host of arts and crafts and competitions so our younger guests will never be short of something to do.

 

'h2o' for 13-17 year olds (This is called The Scene on Iona)

We are confident that the mix of music, game shows and quizzes will keep our teenage guests occupied for the whole holiday. For the more active, we also have table tennis and much more. 

The exact age groupings for older children will depend on the number of children travelling on any particular cruise.

Please note that at least one parent or guardian must remain on board with your child at all times.

Children's clubs will be open regardless of the number of children on board except during staff training or if the occasion should arise that there are no children on board.

Children may only participate in the club designated for their age group; it is not possible to join a club for a different age group.

There is no additional charge for the children's clubs, however booking in advance is essential, and walk-ins will not be permitted into the children’s facility.

 

Infants

We do not operate a babysitting or in-cabin listening service. We also recommend that children 12 years and under must not be left alone in the cabin.

Children under the age of two cannot be signed into the supervised daytime activities.

It is important to note that we will not be providing the Night Nursery or any facilities for the under 2s at the moment due to the latest guidance.

 

Who looks after the children?

Our Youth team, the Reef Rangers, have extensive experience of planning and facilitating activities for 2-17 year olds, as well as having an enhanced DBS check.

 

Security Features

Our clubs feature secure entry systems to allow authorised entry only. Children 12 years and under are required to be checked in and out of their age-specific club by their parent or guardian or authorised adult. This means that only pre-authorised adults will be able to collect your child/ren from the club. Please make sure parents/guardians who are collecting the child have their ship ID available for inspection.

 

Children under the age of 18 may NOT sign out your younger children.

Peninsular Club questions

In Azura's Planet Bar the following themes are shown on the video wall:

Australia
Europe
Africa
India
Orient
America
Wonders Of The World
Elements

There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)
Sydney - Australian Evenings (Baileys & Kahlua shaken with Creme de Cacao & a dash of lime)
Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry & Rosso with a Grand Mariner twist)
Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau & topped up with Orange Juice)
New York - Bronx (Gin, Martini Dry & Martini Rosso Shaken & Strained with Orange Juice)
Paris - Grand Mimosa (Champagne & Orange with a Grand Mariner Float)
Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.

Peninsular Club questions Restaurants on-board all ourships are wheelchair accessible. Table and chairs can be moved if additional space is required once inside the restaurant. Please note there may be some areas within the restaurants that can not be accessed i.e due to a step.

Peninsular Club questions

Yes, on all P&O Cruises Ships there will be a Liquor and Tobacco shop that will offer a far more comprehensive range of spirits, cigarettes and tobacco than we have ever offered on a P&O Cruises ship. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you many encounter ashore during your cruise. Internet pricing is not included in the guarantee.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).  The shops are shut when the ship is in port.

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

Duty free shops are located in the below locations by ship:

Azura - Emporium - Deck 6 
Arcadia - Emporium - Deck 3 
Aurora - Piccadilly Court - Deck 6
Britannia - Deck 6
Oceana - Bond Street Shops - Deck 6 
Oriana - Liquor and Tobacco Booth - Deck 7 
Ventura - Emporium - Deck 6

If you would like to purchase a bottle of spirits for in cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Intra EU Cruises (Cruises visiting only Countries within the European Union)
On intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. 
 
Price Guarantee 
The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Peninsular Club questions

Arcadia's buffet restaurant is The Belvedere, located on Lido deck.

Aurora's buffet restaurant is The Horizon restaurant, located on Lido deck.

Azura's buffet restaurants are the Verona and the Venezia restaurants, located midships and on Lido deck.

Britannia's  buffet restaurant will be called The Horizon, located on Lido deck

Ventura's  buffet restaurant is the Waterside, located on Lido deck.

Peninsular Club questions

Yes, you can order beverages and food to your cabin 24 hours a day from Room Service. Prices and availability are subject to change. 

Peninsular Club questions

Yes, cigarettes, cigars and tobacco are available to purchase from most bar areas. We stock the following range of tobacco brands across all ships, prices available on-board*: Golden Virginia (250gm) Drum (250gm) Amber Leaf (5x50gm) Additionally, tobacco products are available from the Duty Free shop.  There are some areas of the ship where smoking is prohibited.

Peninsular Club questions

If you are in the mood for a continental, a full cooked British breakfast or just a cup of coffee and a pastry, you will find this and more in one of our restaurants for breakfast. 

 

Breakfast can be enjoyed in any of our buffet or main dining restaurants* or in your cabin. Please see What are the restaurant opening hours? for opening times and What restaurants are on each ship? for restaurant details. 

 

See the breakfast menu for the main dining restaurants.

 

Suite Passengers (excluding Conservatory / Mini Suites) 

 

In addition to the main or buffet restaurants, passengers travelling in a Suite (excluding Conservatory / Mini Suites ) may also take advantage of enjoying breakfast in the restaurants on-board the below ships only, at no extra charge. This is available on every cruise, regardless of the duration.

Arcadia - Sindhu

Aurora - Glasshouse

Azura - The Epicurean

Britannia - The Epicurean

Ventura - The Epicurean

Iona - Epicurean 

 

Family Suite Passengers

 

Ventura - The Epicurean

Azura - The Epicurean

 

See the suite guests' breakfast menu.

 

Please see What are the restaurant opening hours? for individual restaurant opening time.

 

Please book your suite breakfast to avoid disappointment.

 

*If you have chosen Traditional Club Dining you have the opportunity to sit at a different table to the one you dine at in the evening, with other guests or on your own. This applies to breakfast, lunch and afternoon tea.

Peninsular Club questions

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner. 

Peninsular Club questions Due to the Captain's responsibilities he may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Peninsular Club questions

Duty-free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately. The Liquor and Tobacco shops on all P& O Cruises Ships offer a comprehensive range of spirits, cigarettes and tobacco. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you may encounter ashore during your cruise. Internet pricing is not included in the guarantee. The shops are shut when the ship is in port. If you would like to purchase a bottle of spirits for in-cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). Intra EU Cruises (Cruises visiting only Countries within the European Union) On an intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises. Price Guarantee The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the cruise. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on-board account. If you have not yet purchased and have proof of the cheaper price ashore, the shop will price match for you.

Peninsular Club questions

Guests under the age of 18 (under 21 when in United States of America waters and in the United Arab Emirates) will not be permitted to purchase duty-free alcohol or cigarettes.

Guests may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the shops on-board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

Please see "Can I purchase Duty Free Liquor and Tobacco on board?" for further information.

Peninsular Club questions

Freedom Dining is perfect if you'd rather go with the flow and be flexible as you can dine anytime from 6.00-9.30pm. Table sizes range from two to eight people, which are provided on a first come, first serve basis. At peak times, we'll give you a pager to let you know when your table is ready, so you can sit back and relax with a drink in the bar.

 

Freedom dining is available in the following restaurants:

• Arcadia - The Meridian Restaurant (Upper tier)
• Aurora – The Medina Restaurant 
• Azura - The Meridian and The Peninsular Restaurant
• Ventura - The Cinnamon and The Saffron Restaurant
• Britannia -The Peninsular and Meridian Restaurant
• Iona - Aqua, Coral, Pearl and Opal Restaurants
• Arvia - Zenith and Meridian Restaurants

Peninsular Club questions

Afternoon tea at sea is a daily treat on-board our ships. Partake in the quintessentially British tradition in the main restaurants and savour a classic selection of finger sandwiches, freshly baked scones and delectable cakes, all served at your table with a choice of thirst-quenching hot drinks. For a more relaxed affair, help yourself to a casual afternoon tea at the buffet restaurants. 

Peninsular Club questions

There are cinemas on all the P&O Cruises ships.

On Ventura films will be played in the theatres (Prom and F deck)

On Britannia, films are shown in The Studio (Deck 7)

Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck)

Arcadia has a boutique cinema, The Screening Room (Prom deck)

Ocean Studios (Deck 6) on board Iona has four screens showing the latest films and old classics.

On Aurora the cinema is called The Playhouse (D deck)

Details of which films will be shown in the cinemas can be viewed under the question "What films are shown on-board?"

Show times will be detailed in the Horizon newspaper on-board.

A selection of movies can be watched in all cabins on-board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on-board.

Peninsular Club questions

As we return to sailing, we have new health protocols in place to protect the well-being of everyone on-board and things will look and feel a little different. For our entertainment venues and shows, we’ll be limiting capacity and so you’ll need to book your seat in advance. We’ll be offering more show times throughout the day in the theatres. You’ll be able to view the bookable events via My P&O Cruises before your holiday and book Signature performances from 14 days prior to departure. You may also book once you’re on-board. Some events can be booked by turning up on the day and this will be managed on-board. Please refer to your daily Horizon paper when you get on-board for the booking details of each event.

Peninsular Club questions

On-board gaming

You’ll find a casino on board all our ships and all offer numerous ways to chance your hand with lady luck.

*With the addition of the Arcade on board Ventura, this falls under the jurisdiction of the casino, therefore the use on on board credit is not permitted. 

Table games

From Roulette to Three Card Poker and Blackjack, join our dealers at a hosted table and try your luck. Casino Chips can be purchased from your dealer. If you’re new to gaming, pop along during the day for a fun and complimentary lesson.

Slot machines

You’ll find a large assortment of the most popular reel and video slot machines. Simply insert your cruise card or cash into the machine to begin. If you need assistance, casino staff are on hand to help. On all ships, receive a £5 free play slot bonus for your first £20 played.  You will also earn free house beverages while you play (speak to a member of the casino team for more information).

 

Bingo

For some light-hearted fun, seek out the jackpot in an exciting game of bingo.  You can win one of five cash prizes at every sea day session whilst the Mega Jackpot is in play.  Bingo cards can be purchased from the Casino Cashier or at the venue.

 

Scratch Cards

Our range of scratch cards offer the opportunity to win up to £20,000. Scratch cards can be purchased from the Casino Desk.

 

Virtual Horse Racing

Cheer your favourite filly across the line as you watch all the action unfold on the big screen. Bets can be placed with cash or charged to your on board account. 

 

Payment Options

Casino Chips can be purchased in cash from the Casino Dealers at any table or charged to your on-board account.
Slot machines can be played with cash or by inserting your cruise card directly into the machine.
Note: All winnings must be cashed out onto your cruise card. On-board spending money cannot be used in the casino.

 

Location and facilities

- Arcadia - F deck. 1 x Three Card Poker table, 2 x Roulette table and 1 x Blackjack tables 

- Aurora – Prom deck. 1 x Three Card Poker table, 1 x Blackjack table and 2 x Roulette tables

- Azura – F deck. 1 x Three Card Poker table, 1 x Blackjack table, 1 x Fun 21 table and 2 x Roulette tables

- Britannia - Tween deck, deck 6. 2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table

- Iona - Parade deck (Deck 7). More informartion TBC

- Ventura - F deck. 1 x Three Card Poker table, 1 x Blackjack table, 1 x Fun 21 table and 2 x Roulette tables

 

Age Limits

Only those over the age of 18 may use the casino facilities.

Opening Times

Sea day: Slot machines; 10am until late. Tables; 12pm until late
Port day: Approximately 30 minutes after sailaway until late.
Note: The gaming facilities within the casino are only available when the ship is in international water, opening times may vary by jurisdiction.

 

Unused Casino Chips

Casino Chips must be cashed in on board. If you take chips home at the end of your cruise they will be valid next time you sail. 

If you accidentally forget to do this and take them home then please send them recorded delivery to:

Guest Relations
P&O Cruises
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

 

Player Balance Refunds

Outstanding Player Balances of £10 or greater may be refunded by cheque by contacting Guest Support.  

Peninsular Club questions

During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.

Peninsular Club questions

There is a dedicated sports channel - Sport 24, which offers coverage of major sporting events. Unfortunately, due to International law we are not able to purchase the rights to show the Sky Sports channel on our ships.

Peninsular Club questions

Yes, there is a theatre on board each of our ships.

 Arcadia  - The Palladium – Located on the promenade,F &  G decks with 736 seats Take a"http://www.pocruises.com/cruise-ships/arcadia/">virtual tour of Arcadia - select either Prom, F or G deck and then Palladium

 Wheelchair Spaces - There isaccess on all our decks to the Palladium Theatre where youcan enjoy the evening entertainment. However, the designated area for the wheelchairs is on Deck 2 along with signs for wheelchair companions. There is also signs down on the starboard and port side of Deck 1, if youfeel more comfortable entering the Palladium Theatre that way.

 Aurora  - The Curzon Theatre - Located on the promenade deck with 668 seats Take a "http://www.pocruises.com/cruise-ships/aurora/">virtual tour of Aurora - selectPromdeck and then The Curzon Theatre

 Wheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of Deck 7 with parking access for fourwheelchairs and three seats on each side. These seats are labelledas reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats will be labelled as reserved.

 Azura  - The Playhouse – Located on the promenade and F deck with 788 seats Takea "http://www.pocruises.com/cruise-ships/azura/">virtual tour of Azura - selectF deck and then The Playhouse

 Wheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of  Deck 7  with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.

 Britannia  - Headliners Theatre - Located on Deck 6 and 7 with 980 seats

Wheelchair Spaces - Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, having signed as reserved for wheelchair.  Deck 6 forward there are 16 seats which are reserved for wheelchair users.

Ventura  - Arena Theatre; Located on the promenade and F deck with 788 seats 

 Wheelchair Spaces  - Deck 7 there is a centre ramp to access port side and starboard side with three wheelchair spaces either side with three accompanying seats either side (6 wheelchairs in total). The back row has twosteps to negotiate on starboard and port side are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions. 

Iona - Headliners Theatre; Located on deck 6 & 7 with 950 seats.

Wheelchair spaces - All entrances to the theatre have wheelchair access and there are designated wheelchair places on the front row, accessed from Deck 6 and next to the entrances on Deck 7.

Wheelchair spaces are available on a first come, first served basis. It is not possible to pre book these spaces or any of the seats in the theatre.

The Theatre companies perform West End style shows regularly throughout each cruise. On a regular 14 night cruise, up to 7 production shows may be performed. Full details of the performances will be made available once on board and vary by ship.

There is no set opening time for the theatre, it will openfor individual events which can vary day to day. Please see the daily horizon, your on board news paper for entertainment events and times.

Peninsular Club questions

Yes, you may purchase a camera from our Ship's Photographer on-board. We stock a number of Nikon cameras, the full range and costs can be obtained from the photography desk on-board.

Peninsular Club questions

Arcadia - The Globe, situated on F deck.

Aurora - Masquerade situated on the Promenade Deck.

Azura - Manhattansituated on the Promenade Deck.

Britannia - The Live Lounge situated on Deck 7.

Ventura - Havana situated on the Promenade Deck.

Iona - The Club House, situated on Deck 7.

Peninsular Club questions

There is a sports channel on allships called 'Sport 24' whichoffers coverage of major sporting events including:

• FIFA World Cup Play Offs
• FIFA World Cup Qualifiers
• ATP Masters Tennis
• ATP World Tour Finals
• Augusta Masters
• Australian Open Tennis
• Bundesliga
• Euroleague Basketball
• European Rugby Champions Cup
• Motogp
• NBA
• NHL
• National Rugby League
• PGA Championship
• Premier League
• Roland Garros
• State Of Origin Series
• T20 Big Bash League
• The Open Championship
• UEFA Champions League
• UEFA Europa League
• US Open Golf
• US Open Tennis
• Wimbledon
• Winter Olympics
• Ryder Cup Golf
• 2018 FIFA World Cup

 

Full details of the sporting events shown on-board can be viewed via http://www.sport24-tv.com dedicated websitefor this channel which includes both a regularly updated news page and a full four week schedule so you will know exactly what sporting coverage you can expect whilst on-board. Please ensure you click on the "AT SEA" tab on the website to ensure you are seeing the correct schedule.

Please note inclusion on the list does not guarantee coverage on-board and we are not able to guarantee coverage of any specific match or event. 

Sport 24 will be shown in selected bars and lounges around each ship.

Peninsular Club questions

There are coffee mornings for guests travelling by themselves. These are advertised in the daily Horizon newspaper. These coffee mornings are not available 2 or 3 night cruises.

Peninsular Club questions

There are provisions for card games to be organised on all the P& O Cruises ships.

On cruises with seven days or more at sea, games such as bridge feature on all cruises except Azura and Ventura. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability). 

The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improverclass, both approximatelyone hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.

Tournaments will be advertised in the daily Horizonpaper, other card games can be arranged upon request.

The following games are available on each ship:

 Arcadia 

• Chess
• Scrabble
• Dominoes
• Cribbage
• Rumikub
• Various puzzles

 Aurora 

• Countdown
• Draughts
• Trivial Pursuit
• Monopoly
• Scrabble
• Mah-jong
• Chess
• Backgammon
• Various jigsaws
• Checkers

 Azura 

• Monopoly
• Rummikub
• Dart board (Brodie's pub, deck 6 F Deck)

 Britannia 

• Cribbage Set
• Game Backgammon
• Board Cludeo
• Boggle
• Catch Phrase
• Chequers
• Chess
• Connect 4
• Countdown Board Game
• Draughts
• Frustration
• Indoor Rummikub
• Jenga
• Ludo
• Mah-jong Set
• Monopoly
• Pass the Pigs
• Pictionary Party
• Playing cards
• Scrabble
• Soundtracks
• Tell Me
• Trivial Pursuit
• Uno card Game
• Who Wants to be a Millionaire
• Yahtzee Milton Bradley
• Yahtzee Score Pad

Ventura

• Scrabble
• Backgammon
• Pictionary

Peninsular Club questions

Full details on what treatments and services are available and costs can be viewed in the Oasis Spa brochure. In addition you may purchase spa/retreat day passes, details of which are available once on-board.

Peninsular Club questions

Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto My P&O Cruises and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via My P&O Cruises up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.

Peninsular Club questions

P&O Cruises do not currently offer this service.

Peninsular Club questions

As a general rule, there is approximately 2 Black Tie nights during a 7 night cruise and 4 during a 14 night cruise. This can vary from cruise to cruise.  Full details will be provided to you before you travel.

Peninsular Club questions

The Dress Code applies to a majority of public areas after 6pm.The following venues are exclusively Black Tie venues when Black Tie is the Dress Code of the ship.

• Arcadia: Intermezzo, The Crow's Nest, Meridian, Sindhu and Ocean Grill restaurants.
• Aurora: Anderson’s, The Crow's Nest, Alexandria, Medina, Sindhu and The Glass House restaurants. Azura Blue Bar, Planet Bar, Meridian, Peninsular, Oriental, Sindhu, The Glass House and The Epicurean restaurants.
• Britannia: The Crow’s Nest, The Epicurean, Meridian, Peninsular, Oriental, Sindhu and The Glass House restaurants.
• Ventura: Red Bar, Metropolis, Cinnamon, Saffron, Bay Tree, Sindhu, The Glass House and The Epicurean restaurants.

Peninsular Club questions

For a hassle-free holiday, all our ships are able to cater for most allergies and intolerances including Vegetarian, Vegan, Pescetarian, Low fat, Low salt, Lactose intolerant / Dairy free, Gluten free / Wheat free, Low cholesterol, Diabetic, Kosher.

Please call our Customer Contact Centre on 0345 355 5111 or your local Travel agent with details of your allergy or intolerance and we will notify the onboard team prior to your cruise.

Peninsular Club questions

Yes, decaffeinated tea is available in the club and freedom restaurants, along with a wide selection of TeaPig decaffinated and herbal teas for purchase.

The bars serve decaffeinated coffee and decaffinated Costa coffee is available for purchase. If you require decaffeinated coffee in your cabin, this can be requested on board.

Suitable alternatives are supplied if the above is not available.

Peninsular Club questions

Wherever possible, fresh milk (full fat, semi skimmed and skimmed) is served. Long life milk is served when fresh milk is not available.

Peninsular Club questions

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.

Wine brought on-board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle, per occasion which will be charged to your on board account. Spirits or liquor brought onboard can only be consumed in guests' cabins.

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on-board. You will need to declare and  hand over any alcohol bought in port at the gangway. It will be stored and returned to you prior to the end of the cruise, at no charge.

If a bottle of wine/Champagne has been bought for you through P&O Cruises gifts, you will need to ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

On eligible cruises, you are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of your cruise.

Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins. 

Guests are expected to drink responsibly. This applies at the terminal, on-board and on-shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.

Peninsular Club questions

Complimentary Bewley's brand coffee is available in the buffet restaurants 24 hours a day.

In addition, tea and coffee facilities can be found in your cabin. You may find the following question useful - Can I make tea and coffee in my cabin?

In addition, each ship has at least one Costa coffee bar on board which sells the Costa coffee range.

Peninsular Club questions

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There’s a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our Drinks Packages. Something for all tastes. 

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly and is available from our buffet restaurants 24 hours a day. Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service.

Peninsular Club questions

Yes we do offer vegan and vegetarian wines on-board our ships, which are available to purchase on-board via your wine waiter. Unfortunately these are not available to pre-order. All wines listed are subject to change and availability. 

Peninsular Club questions

Costa Coffee is sold in the various coffee shops and bars on-board. Costa Ice is also available to purchase - A range of iced coffees, creamy coolers and fruit coolers are on offer to help quench your thirst in the heat of the sun. Further details on these products are available on-board.

Peninsular Club questions

Yes, both male and female therapists are on-board some of our ships, although majority are female.

The male therapists that we have are either hairdressers, nail technicians, fitness instructors, acupuncturists, or Medi Docs - we do not have male massage or facial therapists.

Peninsular Club questions

Spa treatments and services are available to book from approximately 120 days prior departure.

If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111

Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP&O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1ST

If you wish to purchase any products from the spa after your cruise please visit www.timetospa.com

Peninsular Club questions

The steam rooms are complimentary on-board Aurora. Britannia has two steam rooms on-board, the one steam room outside the gym changing rooms are complimentary.

On-board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia & Britannia only.  Endless Oasis pools on Ventura & Azura do not incur a charge).

The sauna is complimentary on board Arcadia, Aurora, Azura and Ventura. 

Peninsular Club questions

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on-board spending money prior to cruising.

Peninsular Club questions

To help you tailor your holiday just the way you like it, we’ve created  three drinks packages that offer unbeatable choice and value on board:

• The Ultimate Drinks Package - £39.95pp per day - Available to Adults.
• The Non-alcoholic Drinks Package - £19.95pp per day - Available to Adults and Children.
• The Children’s Drinks Package - £7.95pp per day - Available to Children and Infants.

What's included

	Suitable for children	Alcoholic drinks (up to £6.95)	Draught soft drinks	Long life juices	Bottled water  (500ml)	Primo Costa Coffee	Hot chocolate	Tea	Non-alcoholic cocktails	Squash/ cordial by the glass
The Ultimate drinks package £39.95pp per day	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
The Non-alcoholic drinks package  £19.95pp per day	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
The Hot drinks package £10.95pp per day	Yes	No	No	No	No	Yes	Yes	Yes	No	No
The Children's drinks package £7.95pp per day	Yes	No	Yes	Yes	No	No	Yes	No	No	Yes

 

Important to know

- Drinks packages are available on cruises of five nights or more and must be purchased for every day of your cruise. 

- You can buy packages at any bar on board until midnight on night two of your cruise and you can use your package in all the restaurants, bars and cafés on board.

- Packages are available to purchase pre-cruise via My P&O Cruises. Each adult assigned to the same cabin must purchase the same drinks package. Sharing is not permitted.

- Children can have the Children's package independently of their parents. There is no requirement for adults in the same cabin to also purchase a package.

- When an Ultimate Package is purchased, a free Children`s package will be offered for all the children travelling in the same cabin only (aged 17 and under*).

- Any loyalty discount will be applied when purchasing a drinks package. 

- The reservation will only show in 'my orders' sections for the guest who made the order, even if a guest made a reservation for multiple guests on the booking.  

 

Wine Packages

Various wine packages are available and can be redeemed in any venue on board. However, please note the following:

- Redemption within the main dining restaurants can easily be accommodated. Simply ask your Waiter for your bottle of choice that evening

- If you are dining in one of our Select Dining venues and wish to have a bottle of wine from your package made available to you, please let a member of the restaurant staff know and they can arrange this for you.

- Regrettably, due to limited storage in some of our bars, we may not have a specific wine available in every bar. If there is a particular bar you wish to have the wine available in, please ask to speak with the Bartender to request this and they will do what they can to accommodate your request.

Alternatively, you can arrange to have your wine package delivered to your cabin. Please note loyalty discount will not be applied when purchasing wine packages.

For more information about bringing you own wine onboard please see Will a corkage fee apply if I bring my own alcohol on board?

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.

Self and Room Service

'Self Serve Wine' (by the glass) is available in the buffet restaurants on Aurora, Azura, Britannia and Ventura. Please see How does the enomatic wine system work in Ventura's Waterside buffet restaurant? for details. 

On Aurora, Azura and Britannia you can use your cruise card with the Enomatic wine systems for greater ease.

Single bottles of wine or Champagne can be pre ordered via our gift catalogue and spirits can be ordered via room service

 

For details of all drinks available from bars please see the question How much are drinks on-board?  

Peninsular Club questions

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There is a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages which are available for wine, soft drinks and coffee. Something for all tastes.

 

Soft Drinks &  Coffee

Soft drinks - You may also take advantage of a soft drinks package. 

Coffee - A coffee card is available to purchase that allows 10 Primo (12oz) Costa coffees (Americano, Latte,Cappuccino or Iced Coffee's) once on-board. You can purchased prior to embarkation by calling our Customer Contact Centre (please visit our website for contact details) or once on-board.

A range of iced coffees, creamy coolers and iced teas to help quench your thirst in the heat of the sun from Costa Coffee. Further details will be available on-board.

 

Bottled Water

Bottled water can be purchased from the in cabin menu and from all bars around the ships.

 

In Cabin

In Cabin Spirits are available for you to purchase on-boardvia room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). 

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

 

Non Alcoholic

We offera selection of non alcoholic beverages including:

 

Soft drinks

Mocktails

Becks non alcoholic larger

Nonalcoholic wines

 

General

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Peninsular Club questions

All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre cruise or once on board.Pay As You Go is available to purchase once on board. 

You can also use your roaming partner - when near shore - or the Telenor Maritime network - when at sea. Charges for these connections will be added to your mobile bill rather than your on-board account. Please contact your normal service provider for data allowance and costs.

More flexible. More focused. Always-on satellite internet

It's great being able to stay in touch with loved ones back home while you're away with us. This is why our satellite internet service is easy to access and tailored to how you like to use the internet.

Our satellite internet puts you in complete control of the services you use, with a connection that's available 24/7 (satellite reception permitting). There are three packages to choose from, alongside Pay As You Go:

> The Connect Package  - Stay in touch with family and friends. £6.75 per 24 hours with a full Cruise Plan. £7.75 for a single 24 hour period (internet messaging, social media)  

> The Browse Package  - browse as you would usually (with the exception of video streaming), plus email and social networks. £10 per 24 hours with a full Cruise Plan. & £12.50 for a single 24 hour period. (web browsing, email, internet messaging, social media).

Additional savings can be made on The Browse Package when purchased pre cruise see How to purchase Satellite Internet below for further details.

> The Works  - stream YouTube, Spotify and Apple Music, video call, browse, email, and share via social networks. £20 per 24 hours with a full Cruise Plan. £24.95 for a single 24 hour period.  

> Pay As You Go  - a flexible alternative to a 24 hour package. 65p per minute (To help keep an eye on costs, we'll automatically log you out after 30 minutes)

With our packages, you can upgrade any time you like. If you try to use a service from an alternative package, a prompt will appear to point you in the right direction. Then, it's just a few clicks to upgrade, and you're away.

You can purchase per 24 hours, for your full cruise or on a remainder of cruise basis. There is no activation fee.

On-board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com'; into your browser. Alternatively, pop along to the Library; a good option if you need a little help.

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on-board.

How to purchase Satellite Internet

When you buy The Browse Package before you sail, you can save up to 15%*. You are able to purchase pre cruise on a single 24 hour period basis and as a full Cruise Plan. Multiple purchases of the single 24 hour option can be made should you require a shorter duration than your full cruise.

> Daily Internet Browse Package  - £10 per 24 hours

> Full Cruise Plan Browse Package  - From £28 for a 3 day duration up to £246 for a 30 day duration.

To purchase and to find out more, please visit our website for contact details. If you would prefer to use The Connect Package or The Works, these can be purchased on board your ship.

Once on-board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com' into your browser. Follow the on screen instructions and choose a daily or full Cruise Plan for your preferred package. Alternatively, pop along to the Library; a good option if you need a little help.

If you are on a back to back cruise (two or more consecutive cruises) please note that the satellite internet service may be unavailable during turnaround days when the ships changes from one cruise to the next.

Internet questions....... here are the answers!

 

Connection speed

Being able to access the internet in the middle of the ocean is quite the technological accomplishment. However, due to the fact that the internet signal has to travel via satellites over 20,000 miles above the earth, service speeds are significantly impacted. Even the geographical location of your ship (mountainous landscapes in particular) and the weather can affect the on board service. To maximise your satellite internet service speeds, you will find the strongest Wi-Fi signal in public venues. You may also find that off peak periods - early morning, late evening and port days - provide a better service.

 

Access to email 

Access to email services are available though both The Works and The Browse satellite internet packages, available to purchase pre cruise and once on board. Should your email service provider have enhanced security processes in place such as validation of your account via text, an alternative email account or a series of pre-determined questions, please familiarise yourself with these before you board to ensure ease of access once at sea.

 

Printing and scanning

Should you wish to print pages in the Library, this will be charged at 30 pence* per black and white page. If you require a document to be digitally scanned, please speak to reception. (*Prices are subject to change)

 

PC internet station opening hours and locations

The PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

PC internet stations are located in the following areas:

Aurora  - The Library, Forward on Sun Deck  

Azura - The Library, Midships on P Deck

Britannia  - The Library, Forward on Lido Deck

Ventura -The Library, Midships on P Deck

 

VAT on internet services on-board

The charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other European Tax Authority.

 

Stay Connected - calling home

Most people find their mobiles work well at sea. Signal strength can vary a bit, but you should be able to do all the usual things-make and receive calls, send text messages and photos.  You will see Telenor Maritime or 90112 on your mobile's display. This means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.  Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network. Due to the ship's location, there may be occasions where your phone is unable to find a signal.

 

We are happy to offer a full 3G service on board Britannia.   

 

 Skype and video calling connections 

These services are available with The Works package, however please be aware that unpredictable satellite connectivity can impact the quality of the service.

Peninsular Club questions

Great service comes as standard.

While tipping isn’t required or expected on-board, rest assured good service and good times are all part and parcel of your P&O Cruises holiday.

On other holidays you’ll tip the waiter after a fabulous dinner, the bar staff for your tropical cocktails, housekeeping for your fresh towels and inviting beds… On a P&O Cruises holiday, you’ll enjoy the same levels of fantastic service but tipping isn’t required or expected. Instead, you can relax and soak it all up, knowing good service and good times are all simply part and parcel of your experience.

What does great service mean to you? We take thousands of guests away each year and know everyone wants something slightly different from their holiday. We take care of every little detail so you can enjoy an effortless time; free to relax, recharge and experience countless ‘this is the life’ moments. We’re proud that two out of three guests choose to holiday with us again and are committed to providing great service and exceptional holidays at no extra cost.

Peninsular Club questions

Each guest aged 18 years (21 years in United States of America and United Arab Emirates ports) and older may bring up to 1 litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise.

Wine brought on board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be subject to a corkage fee of £20 per bottle*, per occasion which will be charged to the guests' on-board account. Spirits or liquor brought on board can only be consumed in guests' cabins.

*Price subject to change

You’re welcome to buy bottles of alcohol at ports along the way, but you won’t be able to drink it while on board. We’ll look after it until your cruise comes to an end and return it to you. Please also refer to the question  'What are the duty free limits set by customs when travelling outside the EU?'

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise. 
Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively-stocked mini bars in all cabins.

Anyone under the age of 18 (under 21 when in United States of America waters) will not be served alcoholic beverages on board and must not be in possession of alcohol. Please don’t be offended if we ask you to verify your age. It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board 16 and 17 year olds may be bought beer, cider or wine to drink with a meal in the restaurants when accompanied by a parent or legal guardian.

We believe that responsible drinking is a valued and enjoyable part of a cruise however, ask that our policy for the responsible consumption of alcohol is adhered to at all times. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol. We may also confiscate alcohol in the terminal and at the gangway.

We encourage you to read our Code of Conduct: pocruises.com/code-of-conduct

 

Fly Cruise

If you are taking a flight prior to your cruise, the litre limit bottle applies.

For details of duty free limitations at destination airports please click here http://www.iatatravelcentre.com/home.htm#

You are able to purchase duty free tobacco and liquor on board.

Peninsular Club questions

We do not encourage food and drink to be brought on-board, as we would like to think that all your culinary desires are more than adequately catered for on our ships. However, we recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on-board but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct and safe temperature.

All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas.

Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.

There is a limit to the amount of alcohol you can bring on board. Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on-board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.

Peninsular Club questions

Speciality Dining is wonderfully flexible, allowing you a change of scene and the opportunity to dine with different people. These are bookable either before you sail on My P&O Cruises, or once you arrive on board.

Please see our question 'Can I pre book dining?'  for details of which restaurants can be booked on board or before you sail.

All prices are subject to change.

Arcadia

Ocean Grill  - additional supplements apply to selected dishes 
(Cruise Length 1-2 Days) Dinner - £22.95
(Cruise Length 3-7 Days) Dinner - £17.95
(Cruise Length 8+ Days) Dinner - £15.00

Sindhu at East- 
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Aurora

The Glass House - All day dining

All items are individually priced on the menu. No booking required.

*The Beach House - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

 

Sindhu - 
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

 

Azura

The Epicurean at Seventeen 
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00


The Glass House 
All day dining – All items are individually priced on the menu. No booking required

*The Beach House - No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

 

Sindhu 
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

 

Britannia

The Epicurean Restaurant 
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

Sindhu 
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

*The Beach House -  No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

The Limelight Club (adult only) 
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 days) Dinner - £25.00
(Cruise Length 8+ Days) Dinner - £25.00

The Glass House 
All day dining – All items are individually priced on the menu. No booking required

Market Cafe
Day Menu - All items are individually priced. No booking required

Iona

Sindhu 
A La Carte - All items are individually priced.
Starters from £5.50
Mains from £9.00
Desserts from £3.50

The Beach House 
Cover charge from £7.50

The Glass House 
A La Carte all day dining - All items are individually priced.
Starters from £2.75
Mains from £8.00
Dessert from £4.50

The Epicurean 
Cover charge from £28

The Limelight Club 
Cover charge from £25

The Keel & Cow 
A La Care all day dining - All items are individually priced.
Starters from £4.00
Mains from £5.50
Desserts from £3.00

The Olive Grove 
Charges apply to selected dishes:
Middle Eastern Beef Kota Hanging Kebab - £4.50
Fritto Misto - £4.50
Seafood, Chicken and Chorizo Paella - £4.50
Slow-cooked Moroccan Lamb Tagine - £4.50
French Fries - £1.00 (Parmesan Cheese or Truffle Oil for an extra £0.50)
Handcrafted Turkish Baklava £2.00

Eric Lanlard's Afternoon Tea 
Cover charge from £17.50

Local Food Hero Taster Menu - Kjarten Skjelde
Cover charge from £30

Ventura

The Epicurean at The White Room 
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

*The Beach House -  No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

 * there may be additional supplement charges for some items on the menu

Sindhu 
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

The Glass House 
All day dining – All items are individually priced on the menu. No booking required

 

 

Pre Booking Speciality Dining venues

Bookings can be made through My P&O Cruises from around three months prior to embarkation and for any duration of cruise.

Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the "Dining" heading on the menu ribbon and click on Select Dining. 

All prices are subject to change and are per person, per occasion dining in a Speciality Dining restaurant. Although children are welcome to dine in these restaurants, there are no child menus and no child prices.

Please note: Speciality Dining venues can be very popular restaurants with a high demand for bookings. If you feel you may be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

 

You may find the following questions useful, What restaurants are on each ship? and What is included in the fare?

Peninsular Club questions

The following items are prohibited and their possession is not allowed on-board any Company ship by passengers or crew without a valid lawful reason, unless required in direct support of ship operations, as part of a crew member’s official duties, and only with consent of the Ship’s Captain.

1. Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana.

2. All firearms including replicas, imitations and their components ¹

3. Air, BB or pellet pistols or rifles

4. Any other projectile-weapon (e.g., paint ball guns)

5. All ammunition

6. All explosives, including imitation explosives ² and devices

7. Fireworks, flares, pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment and which have been properly manifested) ²

8. Sharp pointed weapons including throwing stars

9. Knives with a blade longer than 4 inches / 10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc. ^{2, 3}

10. Open razors or scissors with a blade longer than 4 inches / 10.16cm.

11. Skean Dhus or Kirpans ^2,4

12. Spears or spear guns

13. Crossbows, crossbow bolts and long bow arrows

14. Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku

15. Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and  other dangerous chemicals that could be used to maim or disable) ²

16. Flammable substances and hazardous chemicals unless carried in limited quantities and in accordance with company instructions (e.g., charcoal, petrol, methylated spirits, paint thinners etc.) ^2,5,6

17. Any other item made, adapted or intended for use as an offensive weapon

18. Stun devices

19. Handcuffs

20. Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc. ^{6, 7}

21. Any remotely controlled or autonomously flying devices, toys or drones ^2,5

22. Self-balancing hover boards , air wheels, scooters, or Segways (except those provided by the Company for shore excursions and for use onshore by passengers with a disability as a mobility device) ²

23. Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans. ^{2, 8}

24. Emergency Position Indicating Radio Beacons (EPIRB) ham radios, communication scanners, wide-band receivers, satellite phones, transformers, lasers and laser pointers.²

 

¹ Except Law Enforcement Officers/Agents acting in an official capacity and/or certified Armed Security Guards acting in an official capacity with full permission of the ship’s Captain.

² Except when authorized by the CSO (see Section 3.3).

³ Souvenir Ulu knives may be retained if kept in original packaging and stored in passenger / crew cabins.

⁴ Ceremonial knives/swords as well as entertainment props are, at times, permitted with prior approval from the CSO, but must be held in the custody of the ship’s security department.

⁵ Except when authorized by the company in support of a sanctioned company activity, and with completion of a risk assessment by the Company’s marine safety group.

⁶ Except when approved by the Company’s marine safety group.

⁷ Please see MAR-1502 FIRE PRECAUTIONS for additional items prohibited due to fire risk onboard.

⁸ Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage.  Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area. Oxygen cylinders are not x-rayed.

Peninsular Club questions

Loyalty points are awarded when you have completed a cruise.

Once you have spent at least 15 nights on board (150 points), you automatically become a member and enter at the Pacific Tier. When you join us for your next cruise, you will be entitled to Pacific Tier benefits.

As points are awarded at the end of a cruise, you cannot move up a tier mid-cruise. Instead, you will enjoy

the additional benefits when you join us for your next cruise.

Peninsular Club questions

To continue to enjoy Baltic or Ligurian privileges, in the 3 years prior to the departure date of your next cruise, you must have spent at least 80 nights on board for Baltic, and at least 201 for Ligurian. 

Peninsular Club questions

See the Travel Insurance section of the P&O Cruises brochure. Or, for more information call 0800 316 3061, quoting reference WC668, along with your membership number.

Peninsular Club questions

Yes. Purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in on the date of embarkation, not on the date of purchase. The discount on shore excursions that are paid for pre-cruise is not dependent on your spending of allocated non-refundable on-board credit. For a World Cruise, purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in at the start of the segment in which the activity is taken, and not the date of embarkation.

Peninsular Club questions

P&O Cruises offers the very best in cruise entertainment. Days can be filled with as much or as little as you want, whilst evenings are no doubt the social highlight.

With a range of activities and entertainment taking place throughout the day, you’ll struggle to fit everything in. From dazzling West-End style performances in the ship's theatres to comedy and live music, piano recitals and tribute bands. Cinema and film screenings, dance classes, pub quizzes, sports tournaments, cookery demonstrations and even special interest seminars you’ll be spoilt for choice. You’ll also find traditional card and table games, along with the latest slot machines in our casinos and if you are in the mood for dancing, head for one of our themed nightclubs with where the bars are well stocked with your favourite refreshments.

Of course, some days you just want to relax with a good book and do nothing at all. On these days you’ll find plenty of comfortable sun lounges outside and soft chairs inside to simply relax and do nothing at all.

Families will love the flexibility of The Reef children’s clubs, which offer safe havens for teens and little ones alike.

Peninsular Club questions

Our family-friendly cruise ships, Azura, Britannia and Ventura, are packed with lots of exciting features that will definitely tick all your boxes. Each family friendly ship offers dedicated clubs for all ages from morning till late evening. In addition to the clubs a night nursery, children’s tea, discos and activities are all included in your fare!

The P&O Cruises exciting free on-board programme for 2 – 17 year olds is called The Reef. Split into four distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers, to keep children of all ages entertained safely throughout the day and evening and to ensure that they have the chance to make friends of their own age. In Addition to The Reef, we have a Night Nursery for children aged between 6 months and 4 years of age.

Peninsular Club questions

A full programme of age-appropriate activities are provided for 2-17 year olds in our children’s club The Reef. Varying every day, the programme offers fantastic entertainment with something for everyone. All activities are tailored to each age range for our separate clubs and activities include arts and crafts, quizzes, challenges, sports and much more. There’s also plenty of time for children to simple relax and meet people of a similar age.

As we put safety first right from tots to teens, we are limiting contact between children therefore children will be allocated a cohort, with scheduled sessions they can attend throughout your cruise. Each child will attend the club with the same group of children and will only be able to attend the sessions scheduled for their cohort.

Children attending Splashers aged between 2 and 4, we require one parent or guardian to supervise their child whilst using these facilities to protect their health and safety whilst on board.

To make use of our children’s clubs, you must register and book a place for your child/ren attending on of the registration sessions held on embarkation day. 

To protect the health of everyone on board, we are currently limiting numbers in the facility at any one time and therefore we recommend registering as early as possible to avoid disappointment. In addition, the nursery and night nursery will not be in operation and all children wishing to participate in the children’s club programme must be toilet-trained and able to use the toilet without assistance. 

Peninsular Club questions

We encourage all children to use our fantastic children's facilities however we don't provide one-on-one support or care. If your child needs this, a parent or carer needs to be present at all times.

If your child has a disability and would like to take part in our activity programme, speak with our Youth Team to arrange a chat with our Youth Manager. We can then do our best to make sure they have a fun and safe holiday.

Peninsular Club questions

Our Youth team, the Reef Rangers (this name applies specifically to P&O Cruises), have extensive experience of planning and facilitating activities for 2-17 year olds, as well as having an enhanced DBS check.

Peninsular Club questions

Opening hours are subject to change dependant on the itinerary of the cruise, ship and the seasonal period. They will be clearly advertised and made available on board, please see Horizon newspaper.

Booking in advance is essential, and walk-ins will not be permitted into the children’s facility. 

Peninsular Club questions

When it comes to dining we lay on a special early tea (time and location will be confirmed once on board) with children’s favourites to suit younger tastes. If you prefer the relaxed, informal buffet is available from early morning to late evening and has a wide selection of dishes. Or if you’d rather all dine together in the Freedom and Club dining restaurant, that’s great fun for families too.

Peninsular Club questions

Our clubs feature secure entry systems to allow authorised entry only. Children 12 years and under are required to be checked in and out of their age-specific club by on of their registered carers. This means that only pre-authorised adults will be able to collect your child/ren from the club. Please make sure parents/guardians who are collecting the child have their ship ID available for inspection.

Children under the age of 18 may NOT sign out your younger children.

Peninsular Club questions

In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, however parents/guardians will be contacted to return if assistance is required. Children are welcome to use the family-friendly pools, however due to public health regulations, children in nappies, swim nappies, pull-ups and those who are not completely toilet-trained are only permitted to use designated pools. 

Peninsular Club questions

Children under the age of 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore. All children under the age of 16 must have an adult, 18 or above, accompanying them whilst on board.

Peninsular Club questions

To make use of our children’s clubs, you must register your child/ren. You can do this before your holiday using My P&O Cruises. 

Peninsular Club questions

If you’ve never been on a cruise before, you’re in for a treat. With round-the-clock entertainment, a vast range of mouth-watering menus, relaxing pools and wellness facilities to experience on one of our holidays… you’ll be spoilt for choice every single day. Here are just some of the many activities you can expect to enjoy:  

• Spectacular entertainment

Show-stopping theatre performances, live bands, comedians, movies on the big screen, quizzes, casino nights, guest talks, optional activities and so much more is on offer.

 

·       Pools and relaxation

Each ship has several pools of varying sizes and depths, plus a number of whirlpool spas. Some are even covered by a retractable glass roof.

 

• Outdoor sports

Have a game of football or table tennis, practice your swing in the golf nets and stretch your legs on the sports deck, promenade or – on selected ships – the jogging track.

 

• Sumptuous food throughout the day

From classic British recipes with a contemporary twist to a world of exotic flavours, there’s so much to choose from – and so much is included in the price of your holiday.

• Spa experiences

Unwind with a massage or rejuvenate in a hydrotherapy pool. With soothing spa facilities waiting for you on our ships, you can take restoration and relaxation to a whole new level.

 

• Gym

Get energised in your ship’s state-of-the-art gym, equipped with Technogym machines including bikes, treadmills, cross trainers and steppers, as well as free weights.

 

• Children’s clubs

With four separate clubs for different age groups on each of our family-friendly ships, there’s a whole range of activities for children, from arts and crafts to discos and games consoles.
 

And on top of all that, you get to sail past breathtaking scenery and explore a range of diverse places that you’d be hard-pressed to see with a land-based holiday. With so much variety on a P&O Cruises holiday, every moment brings something new. We believe you won’t find a holiday anywhere else that can offer you the breadth of destinations, the scale of adventure, the range of experiences and the calibre of dining and entertainment (did we forget to mention accommodation?) for the same price.

Peninsular Club questions

Look above you... there’s your data. Travelling 44,000 miles to space and back again. Given the distances, transmission will be slower than at home and can occasionally be impacted by weather or the ship’s position. We do our best to keep everyone moving by closely monitoring and managing the connections but, please remember, speed will vary and intensive activities like streaming content may not always work and are excluded from certain plans.

Here’s why: at home, internet signals travel through cables to transmit information. At sea, these same signals must travel thousands of miles to satellites that beam the information back to land. Given the distances involved, there will be some latency or delay between when information is requested and delivered. Additionally, satellite internet may intermittently experience blockage or an instance where the internet antenna on the ship may not have a direct view to a satellite due to a large object such as those beautiful mountains over there...

Peninsular Club questions

It’s easy! Almost any device that can connect to Wi-Fi can be used on board our ships. Here’s a simple step-by-step guide for you to follow:

1. Put your device in airplane mode (or similar)

2. Connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI

3. Visit internet.pocruises.com

4. Select your package

Peninsular Club questions

There could be several reasons why your device does not connect.

First, make sure your Wi-Fi is switched on; if not, please do so. Next, look for our Guest Wi-Fi network and connect to it. Although we try to ensure complete coverage throughout the ship, including cabins, there are some areas of low/no coverage due to the complexity of the ship’s internal architecture. We recommend that you test your connection in a public area like the atrium. If this does not help, try restarting your device and logging in again. If you continue to experience difficulties, please speak to Reception for assistance.

If you are feeling technical, you can also double check your network and IP address settings. If correctly connected to our Guest Wi-Fi network, the device IP address should start with: 10.26.___.___. The following settings are typical for most devices:

1. DHCP setting is enabled (to automatically pick up an IP address from our system)

2. No static IP address, Netmask, Gateway or DNS is set

3. No proxy server is set in your browser.

The above is for informational purposes only and should not be considered a recommendation for alterations to your device. We cannot support you in any changes you may choose to make to your device. We would strongly recommend you make a note of all original settings prior to any changes you may decide to make.

Peninsular Club questions

Various reasons can contribute to login failures, but the main reason is credentials (surname, cabin number, cruise card, or date of birth) that do not match those in our system. Please ensure that the credential information used at login is correct; remember the Cruise Card field requires the last four numbers printed under the barcode.

If you continue to experience difficulties, please speak to Reception for assistance.

Peninsular Club questions

Various reasons can contribute to login failures, but the main reason is credentials (surname, cabin number, cruise card, or date of birth) that do not match those in our system. Please ensure that the credential information used at login is correct; remember the Cruise Card field requires the last four numbers printed under the barcode.

If you continue to experience difficulties, please speak to Reception for assistance.

Peninsular Club questions

You may use multiple devices on one package but can only use a single device at any one time. If you wish to use multiple devices simultaneously, you will need to buy additional packages. To switch to a different device, make sure it is connected to the Guest Wi-Fi network. Type internet.pocruises.com on the browser tab of the device you are trying to connect with and enter your username and password. A new page will appear. Click on the 'Disconnect other device' button and start surfing the internet using this new device.

An alternative method is to type ‘logout.com’ into the address bar of the browser of the connected device. A logout confirmation page will appear. At that point, connect the new device to the Guest Wi-Fi network and launch the browser.

If you are not logged in on any other device and you still can’t connect, please visit Reception and they will assist you.

Peninsular Club questions

For basic assistance using the service our team at Reception will be able to help.

Our team is available to assist with common issues concerning connecting to the on-board satellite-based internet service. We cannot troubleshoot or repair your device for advanced issues.

On some ships we have PCs that are available for general use in the Library. You may purchase an internet plan at these PCs or use a plan that you have already purchased.

Peninsular Club questions

On some ships we have a self-service internet café in the Library with PCs that you can use for no charge. We also offer limited printing facilities for boarding passes etc.

Peninsular Club questions

No; My Holiday is free to use and does not require you to purchase an internet package. Make sure your Wi-Fi is switched on and connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI

Open your internet browser and visit myholiday.pocruises.com or scan the QR code found on advertisements in your cabin or at Reception.

Peninsular Club questions

We offer two plans and two pricing options within each, so that you can choose to go online on your terms:

My Wi-Fi ULTIMATE

This is your ultimate way to stay in touch throughout your holiday or on

the days you choose. Select the cruise plan option, paying just once for quality satellite access to email, video chat, browsing, social media and streaming of your favourite movies and music, every day of your holiday from the moment you purchase. Or pay per day for the same access options, on the days that suit you best.

My Wi-Fi ULTIMATE - £20/day with cruise plan or £15/day

• Everything from the Essential plan

• + Full Streaming

• + Up to 3x faster connection

My Wi-Fi ESSENTIAL

This is the straightforward option that offers you all your satellite internet essentials. It’s ideal if you want to stay in touch via email and social media. And you’ll also be able to stream your favourite music playlists as well as share your holiday highlights via text and images. Select the cruise plan option to stay connected every day of your holiday from the moment you purchase or opt to pay per day... it’s entirely your choice.

My Wi-Fi ESSENTIAL - £15/day with cruise plan or £10/day

• Social media text and images (no video)

• Web browsing

• Email

• Music streaming

Peninsular Club questions

Yes, some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth (such as video streaming). Examples of the kinds of websites that may be blocked have been listed below for reference:

• Adult content
• Alcohol and tobacco
• Anonymisers
• Drug abuse
• File sharing
• Malware
• Nudity
• Online gambling
• Streaming hacking
• Phishing
• Proxy avoidance
• Violent content

In addition, some internet services such as Wi-Fi (VoIP) calling, remote desktop connections and VPNs may not be available. Some email applications will not work without significant alterations to provider account or device settings. Unfortunately, we are not able to provide support for those alterations. Most email providers offer web-based access, and these will work in most cases.

Some websites may require authentication via a mobile phone if you’re using an unknown connection (e.g., Hotmail) or have set up two-factor authentication on your account.

Depending on your plan, there may also be certain additional limitations on what you can access; for more details see ‘What plan should I choose?’

Peninsular Club questions

When logging back into the internet, you will be given the choice to upgrade to a plan (where applicable, click the ‘Upgrade my plan’ button). The upgrade will take effect the moment you purchase it and will show as a separate item on your on-board account.

Please note: if you upgrade a daily plan, it does not extend the amount of time the plan lasts (you will still have 24 hours from when you first activated your original plan). If you desire additional assistance, please visit Reception.

Peninsular Club questions

Due to the nature of satellite internet connection on a moving ship, it is possible that interference, partial or full blockage, or bad weather will cause temporary interruptions to our service. If this happens, try to reload the page once as these time-outs can be brief; however, if the interruption is for a longer period you may wish to try again later.

In any event, if you are accessing the internet with a personal device, we recommend you switch off any background applications and disable any automatic updates on your device.

Should you feel that none of the pages you request are accessible, please contact Reception for assistance.

Peninsular Club questions

Yes. Internet access will be available right up until you leave the ship, but printing services will not be available on the morning of disembarkation, so please ensure you complete all your printing the day before.

Peninsular Club questions

Internet billing is integrated with your on-board account. Once you log in and pick a plan, the amount will be billed automatically through your account.

Peninsular Club questions

Yes; you can purchase the cruise package at any point during the cruise, meaning you will purchase internet for all remaining days at the reduced rate.

Peninsular Club questions

No; you will not be charged by your phone company for connecting to

our Wi-Fi. However, it is your responsibility to make sure that you are not using the mobile signal or data from your service provider. Often, your mobile phone provider will text you if you are on ‘roaming’ to alert you of fees you may incur.

You can turn off the mobile data service by going into your device settings and turning on the airplane mode. Depending on your device, airplane mode may initially shut down your Wi-Fi connection when turned on, but you should be able to turn Wi-Fi back on separately (look for the airplane and Wi-Fi signals showing together). P&O Cruises is not responsible for charges incurred via your mobile phone service provider.

Peninsular Club questions

To use a voucher, log in to the system as normal. At the bottom of the plan selection page will be a field marked ‘Voucher’. Enter your six-character voucher code and click the ‘Activate’ button

Note: you only need to activate the voucher once. Once activated you only need to log in and then select your active plan.

If you have any trouble redeeming your voucher, please check the following:

• If you currently have an active purchased plan, it will have to expire before you may activate your voucher.

• You may have one active voucher at once per folio.

• If you have an active voucher you will not be able to purchase an additional plan until the voucher expires.

Peninsular Club questions

On Arcadia you can run or jog on "The Promenade" deck 3.

On Arvia there is a jogging track on the Panorama deck, deck 18.

On Aurora you can walk on "The Promenade" deck 7 and jog on deck 13.

On Azura you can run or jog on "The Promenade" deck 7.   

On Britannia you can run or jog on "The Sports" deck 18.

On Iona there is a jogging track on the Panorama deck, deck 18.

On Ventura you can run or jog on "The Promenade" deck 7. 

 All of the above locations are available for running or walking between set times for consideration of other passengers. Further details will be published on board.

Alternatively you may use the gym on-board, information can be found under Is there a spa and gym on board?

 

On Arcadia the Promenade Deck is approximately 530 meters.  To walk a mile you need to walk 3 laps. Jogging around this deck is acceptable, however please be mindful of other guests using this deck. 

On Aurora the Promenade Deck is approximately 460 meters.  To walk a mile you need to walk 3.5 laps.

On Azura the Promenade Deck is approximately 414 meters, however, does not have a complete wrap around the ship, to walk a mile you need to walk just little under 4 lengths of the deck.  

On Britannia you would need to walk 7 laps of the deck to equal a mile.

On Iona you would need to walk 7 laps of the deck to equal a mile.

On Ventura one lap of the Promenade Deck is approximately 460 meters.  To walk a mile you need to complete 3.5 laps.