Peninsular Club questions

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*

*The exception to this is will be Iona inside cabins where there are no safety issues when pullmans are in use.

Peninsular Club questions

We supply the type of mattress protector that fit over the top of the mattress. These are on all beds as standard when they are made. We can't supply the type that provides a seal against liquid and air.

Peninsular Club questions

All bath linen is supplied by Calderon.

Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on-board.

Peninsular Club questions

Aurora is the only ship to feature automatic doors on accessible cabins, (the doors open into the cabin). All other ships are fitted with manual doors on all cabins.

You may find the following question useful: What does a wheelchair adapted cabin look like?

Peninsular Club questions

Bathrobes are offered in a large or small size for adults and are not supplied for children.

The same applies for slippers.

Peninsular Club questions

Family suites are available for a minimum of 4 guests and up to a maximum of 6 guests.

The Family Sea View Suites on Iona, can accommodate a maximum of 4 guests.

Peninsular Club questions

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Arcadia
Suites - B1 | B2 | B4 grades
Mini Suites * - CA | CB | CE grades
Deluxe Balcony * - EA | EB | EC | EE | EF grades
Sea View* - LB | LC | LE | LF grades
Larger Inside * - OA | OB** | OC | PA | PE grades

**OB Grade cabins on G-Deck only. C-Deck cabins are now 3 berths with an upper pullman.

Aurora
Suites- B1 | B2 | B5 grades
Mini Suites* - CB | CD grades
Deluxe Balcony* - EA | EB | ED | EE grades
Balcony* - GA | GB | GD grades
Outside* - KB | KD grades
Inside* - OA | OE grades

Azura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony* - DA | DB | DD | DE grades

Britannia
Suites - B1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DB | DC grades
Balcony * - GB | GC | GD | GE | GF | IC | IE | IB grades

Iona
All 3 berth cabins in all cabin grades are in the form of a single sofa bed.
All 4 berth cabins in all cabin grades are in the form of a single sofa bed and an upper pullman.

Ventura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DD | DB | DE grade

*Selected cabins on these grades do not have sofa beds, please check the deck plan notes for further information.

Peninsular Club questions

Children bed rails/guards are available on all ships apart from Arcadia and Aurora. 

Bed rails/guards can be requested on board, via your travel agent, or by calling our Customer Contact Centre.

We do not offer bed rails/guards for adults.

Peninsular Club questions

The cots are supplied with a fitted sheet covering the mattress and also one small cellular blanket.

Peninsular Club questions

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:

Arcadia

There are no cabins with fixed beds on Arcadia.

Aurora

C124 & C127 on Aurora have fixed double beds.

Azura

D101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.

Britannia

All inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.

A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533

Iona

There are no fixed berths on Iona.

Ventura

The following cabins have fixed twin berths:

D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328

Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.

 

Peninsular Club questions

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship and are not supplied in any other cabin.

Bathrobes and slippers are 'one size fits all' adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.

Peninsular Club questions

There are radios* in some of the suite cabins on board:

Arcadia
Available in all Suites.

Aurora
Does not have radios in Suites.

Azura
Does not have radios in Suites.

Britannia
Available in the Roberts Suite only.

Iona
A Bose radio system with bluetooth functionality available in all Suites.

Ventura
A Bose Wave CD Radio player available in all Suites. The radio will only work in port.

*Pleas note the signal may be weak whilst at sea.

Peninsular Club questions

Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.

If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.

Peninsular Club questions

All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.

Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.

Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.

In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia. 

Dividing curtains/partitions are not available in any other cabin type.

Peninsular Club questions

The majority of balconies are interconnecting and can be opened by your cabin steward upon request.

There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.

All balcony cabins on Deck 5 of Iona are unable to be connected.

Peninsular Club questions

There are various places within your cabin to store your luggage.

Many cases will fit underneath the bed or alternatively there are storage areas in the wardrobe or by the closet area.

Peninsular Club questions

The height of the balcony railings are approximately 110cm high.

Peninsular Club questions

Yes, this is available for all suite guests.

If you are travelling in a alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward once on-board.

Peninsular Club questions

Hand Rails

Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats

Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Peninsular Club questions

Yes. You will find a Bible in your bedside table drawer.

Peninsular Club questions

On Britannia, Azura, Iona and Ventura there are locks on the balcony doors, the rest of the fleet do not have locks, but can be securely closed by puling the handle up.

Peninsular Club questions

Bath and shower dimensions are approximate and may vary on each ship.

Arcadia

In cabins A62A | B60A | B107A | E129A - there is a step up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm.

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	86cm	70cm
Inside	199cm	90cm	67cm
Inside large	199cm	90cm	67cm
Mini Suite	199cm	71cm	70cm
Suite	199cm	71cm	70cm

Bath dimensions

Cabin	Height	Length	Width
Seaview Partly/Fully obstructed	37cm	116cm	55cm
Seaview	37cm	116cm	55cm
Balcony single	37cm	116cm	55cm
Balcony Deluxe	37cm	116cm	55cm
Mini Suite	37cm	143cm	61cm
Suite	37cm	143cm	61cm

Aurora

Shower dimensions

Cabin	Height	Length	Width
Inside	200cm	70cm	77cm
Inside large	200cm	69cm	76cm
Seaview	200cm	69cm	76cm
Balcony	200cm	69cm	76cm
Suite	200cm	68cm	84cm
Penthouse Suite	200cm	69cm	78cm

Bath dimensions

Cabin	Height	Length	Width
Seaview	37.5cm	122.5cm	56.25cm
Balcony	37.5cm	122.5cm	56.25cm
Suite	37.5cm	144cm	57.5cm

Azura 

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	76cm	68cm
Inside	199cm	76cm	68cm
Inside large	199cm	76cm	68cm
Seaview full/part obstructed view	199cm	76cm	68cm
Seaview	199cm	76cm	68cm
Balcony	199cm	76cm	68cm
Superior Deluxe Balcony	199cm	76cm	68cm
Suite	199cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Britannia

Shower dimensions

Cabin	Height	Length	Width
Suite	198cm	108cm	71cm
Balcony	199cm	92cm	64cm
Inside	199cm	92cm	64cm

Bath dimensions

Cabin	Height	Length	Width
Suite	47cm	162cm	67cm
Superior Deluxe Balcony	40cm	143cm	63cm

Iona

Complete dimensions are yet to be confirmed. In standard cabins there will be a step of approximately 5cm into the shower. Showers in accessible cabins are wet rooms, so there will be no step.

There is a step of approximately 15-17cm into the bathroom of standard cabins and no step in accessible cabins.

Ventura

Shower dimensions

Cabin	Height	Length	Width
Inside single	203cm	75cm	63cm
Inside	203cm	75cm	63cm
Inside large	203cm	75cm	68cm
Seaview full/part obstructed view	203cm	75cm	68cm
Seaview	203cm	75cm	68cm
Balcony	203cm	75cm	68cm
Superior Deluxe Balcony	203cm	75cm	68cm
Suite	201cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

 

Peninsular Club questions Sheltered Balconies Aurora This example is taken from Aurora and is typical for most cabins in the GA GF graded balconies. Arcadia Partially Shaded Azura The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - cabins L218 to L312 and L219 to L311 Riviera Deck - All cabins on port and starboard sides A Deck - A101, A102, A103 A104 have shaded balconies Ventura The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - All cabins with the exception of cabins L106 L107 have shaded balconies Riviera Deck - All cabins on port and starboard sides have shaded balconies A Deck - All cabins with the exception of cabins A752 A753 have shaded balconies B Deck - All cabins on port and starboard sides have shaded balconies D Deck - CabinsD735, D737, D734 D736 have shaded balconies E Deck - Cabins E720, E722, E724, E726, E728, E730, E732, E734, E721, E723, E725, E727, E729, E731 E733 have shaded balconies. This example is taken from Ventura and is typical for most cabins on Lido and Rivera deck on Azura and Ventura. Britannia The following cabins have balconies which benefit from partial shade created by the deck above. Lido Deck - All cabins have shaded balconies A Deck - Cabins A302 to A722 and cabins A301 to A723 have shaded balconies.

Peninsular Club questions

Shower & Bath

The following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.

Arcadia - B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NB or NC grades

Aurora - A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF grades

Azura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Britannia - B1, B2, B4, B5, DA, DB DC grades

Ventura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Separate Shower & Bath

In the below grades, you will find a separate bath and shower.

Arcadia - B & Cgrades
Aurora - A & B grades
Azura - A & B grades
Britannia - A & B grades
Iona - B grades
Ventura - A & B grades

Exceptions

**B5 grades on Azura & Ventura - Cabins L106 & L107 have a shower over the bath.

To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find & Book page, call our Customer Contact Centre (please visit our website for contact details) or speak with your preferred ABTA bonded Travel Agent.

Peninsular Club questions

Adapted cabins are available on all ships across the fleet, allowing those who are confined to a wheelchair easy access to all the facilities within the cabin. Arcadia also features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficientmanoeuvringspace, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for passengers who are fully confined to a wheelchair. Partially adapted cabins on Arcadia are: C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100 Wide opening doorway These pictures are from Arcadia cabin C2 (similar to cabinC1) which have a support pillar near the doorways. This may prove to be difficult to navigate around if you are confined to a wheelchair. View into the cabin View of the cabin door and pillar View of pillar, open bathroom door and cabin door.

Peninsular Club questions

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat.

For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions. 

Peninsular Club questions

Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms.

Britannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use a UK 3 pin plug.

The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V. The supply on board is: 
Arcadia - 220V / 110V / 60HZ
Aurora - 220V / 60HZ
Azura - 230V / 115V / 60HZ
Britannia - 230V / 120V / 60HZ
Iona - 230V / 60HZ
Ventura - 230V / 115V / 60HZ

The above voltage is sufficient to charge electrical equipment such as laptops and cameras. 

Location of plug sockets

Typical location of plug sockets on all ships are:
Bathroom Shaver 1 x socket (Multiple - 110 220v)
By the dresser table and near the telephone X 2 sockets (220v / 240v)
By the TV near the bed x 3 sockets (110v)
By the TV near the sofa x 2 sockets (110v)
By the tea tray set-up and near the fridge x 1 socket (220v)

Britannia
Around the cabin 4/5 sockets - 230V
Dresser table 1 socket - 125V
Bathroom shaver socket - 120V / 230V

There are some variations on this depending on the ship and type of cabin. 

Peninsular Club questions

Yes, you will find a kettle, cups, saucers and teaspoons as well as teabags, various coffee sachets, sugar and milk in your cabin. This will be stocked up when necessary by your cabin steward. Complimentary tea and coffee is also available from the buffet area. 

A full description of facilities in your cabin can be viewed in the question What facilities are in my cabin?

Peninsular Club questions

Please find below the approximate cot sizes used on board:

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm
When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm
They weigh approximately 8kgs.

Peninsular Club questions

Our boutique style cabins are more stylish and comfortable than ever... Sumptuous accommodation with soothing colours, bespoke artworks from British artists and large flatscreen TVs for films on demand. We've ensured that all the sea view rooms have balconies and we've included 27 single cabins, many of which will have balconies. Bathrooms have glass shower screens and pamper packs from The White Company.

Inside cabins

Variations: Inside with shower | Larger inside with shower

Britannia’s boutique style cabins feature a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists

Single cabins

Variations: Single inside with shower | Single balcony with shower

Single inside with shower

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists.

Single balcony with shower 

The perfect bijoux retreat with a single bed, all the usual amenities and luxuries including a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens and bespoke artworks from British artists. And with some single cabins you’ll have your own balcony.

Balcony cabins

Balcony (obstructed view) with shower (without sofa) | Balcony (obstructed view) with shower and sofa | Balcony with shower (without sofa) | Balcony with shower and sofa | Superior Deluxe Balcony | Single balcony (with shower)

All of Britannia’s sea view cabins come complete with a balcony. Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens, plus somewhere to soak up the views and some sun, it’s the perfect retreat.

Superior Deluxe Balcony

Amenities include a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screen plus a greater square footage than Britannia’s balcony cabins. Luxuriously appointed and cleverly designed.

Suites

Designed by Richmond International Britannia’s suites offer the latest in luxury including their own butler and separate living areas these generous spaces are holiday heaven. As well as all the standard amenities: a large flat screen TV for films on demand, pamper packs from The White Company, bathrooms with glass shower screens.

Please refer to Britannia's deck plans for more information.

Peninsular Club questions

These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura. Our cabins are well equipped for the needs of the whole family, with many having additional beds. In the majority of twin cabins, beds fold down from the ceiling or out from the wall, however in some the extra beds are sofa beds. 

Peninsular Club questions

No. Your on board account is charged in sterling and this will be the amount placed against your credit card.

If you are settling your account with a non UK account, e.g. in Dollars or Euros, then your credit card company will charge a conversion rate. Please contact your card issuer for how much this would be.

Peninsular Club questions

Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.

Peninsular Club questions

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness onboard, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Peninsular Club questions

The exchange rate is set once a week on board.

Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on board.

Peninsular Club questions

Whilst we are unable to put a limit on any on board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Peninsular Club questions

A visit to the Bridge is included in our Behind The Scenes tour.

Peninsular Club questions

Yes, we carry life jackets for all ages.

Peninsular Club questions

Cabins that can be viewed from the main passenger areas do have a mirrored finish applied to them to restrict visibility from outside.

However this does depend on light levels, for instance at night it may still be possible to see into the cabin from outside if the cabin lights are on.

Peninsular Club questions

Britannia/Azura: These are supplied by Harding Retail who stock and operate our shops on board.

Arcadia/Ventura/Aurora: These are supplied by Dufry who stock and operate the shops

Official scale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)

Peninsular Club questions

A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your cruise itinerary to see if and how you are affected by the International Date Line.

Peninsular Club questions

There is a small range of over the counter medications available from the Emporiumon-board each ship suchas Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.

Peninsular Club questions

No. We are unable to accept travellers cheques on board.

Peninsular Club questions

The make-up* you can purchase in our shops on board are:

Estee Lauder
Clinque
L'Oreal
Dior
Chanel
Touche Eclat
Revlon
Benefit

*varies by ship.

Mirbella is used in our salons for makeovers only.

Peninsular Club questions

Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board.

The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split)

You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck.

The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served.

If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot.

The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery.

A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights in duration.

Please note, there may be some differences between ships. Prices and gifts are subject to change. 

Peninsular Club questions

At the onset of an emergency all cabins are checked by the Cabin Stewards. Any passenger requiring assistance will be taken to their Muster Station by a trained Crew Member from the Passenger Assistance party via utilisation of an evacuation chair.

Peninsular Club questions

If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes.  

Once you have checked in on-board you are welcome to disembark to look around the port. 

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.

You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.

You will then be picked up by organised coaches and taken to the airport. 

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise. 

Peninsular Club questions

If you wish to settle your account using cash then please note that there are limits on the amount of cash that can be deposited on your account, which vary by cruise length.  Please note that you will not be permitted to deposit cash as payment for any goods totaling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.

You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification. 

Your on board account must be kept in credit at all times. 

Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided. 

We are unable to accept:

• money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.
• personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Peninsular Club questions

Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.

Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Peninsular Club questions

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice.  It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

Peninsular Club questions

A selection of items such as sunglasses, hats, bags, snorkels and masks (not flippers) are usually available in the on board shops.

Other essential items such as sun cream are also available.

Peninsular Club questions

The tap water on our ships is drinkable however, should you prefer, there is also a variety of bottled water available to buy on board.

Peninsular Club questions

All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise. 

On Arcadia there are:

• 18 life boats which can carry up to 150 people each - located on Deck 4
• 46 life rafts which can carry up to 35 people each - located on Decks 3
• 2 fast rescue craft

There is usually no more than 2016 guests and 820 crew members on board.

On Aurora, there are:

• 14 life boats which can carry up to 150 people each - located on Deck 8
• Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 7
• 16 life rafts which can carry 37 people each. - located on Deck 7

There is usually no more than 1870 guests and 820 crew members on board.

On Azura and Ventura there are:

• 24 life boats which can carry 150 people each - located on Deck 8
• Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 8
• Seven life rafts which can carry up to 109 people each. - located on Deck 7

There is usually no more than 3100 guests and 1170 crew members on board Azura, usually no more than 3078 guests and 1160 crew members on board Ventura.

On Britannia there are:

• Eleven life boats which can carry up to 305 people each - located on Main deck 7
• Five tender life boats which can carry up to 242 people each - located on Main deck 7
• Two MES stations which can carry up to 632 people each - located on Main deck 7
• Nine life rafts which can carry up to 158 people each - located on Main deck 7
• 2 fast rescue craft

There is usually no more than 3600 guests and 1360 crew on board.

In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.

In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are are found on the back of your cabin door.

Peninsular Club questions

If on-board spending money is only on one booking and not the other it can not be transferred to the next cruise. It must be used on the cruise that the credit has been applied to.

Peninsular Club questions

For queries regarding incorrect charges, overcharges, pre authorisation holds andrequests for copies of on board account please contact our Customer Contact Centre, please visit our website for contact details.

For P&O Cruises Peninsular Club discount queries please visit our website for contact details.

Peninsular Club questions

You will able to see where your cabin is located by viewing the appropriate deck plan.
For example, if your cabin number is A106, the 'A' relates to the deck, therefore, select the view of the deck plan on A deck.

Please see the deck plans below:

Arcadia

Aurora

Azura

Britannia

Iona

Ventura

Peninsular Club questions

You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of £250, and weekly limit of £1250 against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €500 notes at any time for currency exchange transactions.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.

Peninsular Club questions

You must inform us of any visual impairment at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format.

At the point of embarkation, should you require an orientation tour of the ship our staff will be happy to assist, please ask Reception. Please note that our on board and excursion staff are unable to provide assistance with day to day tasks such as movement around the ship or shore, however they will be happy to assist with directions if required.

Most of our ships have Braille cabin numbers and Braille lift buttons/audio call signs. The safety and emergency drill information and restaurant menus are also available on board in Braille.

We can provide the following cruise information in large print:

• Safety and emergency drill information
• Main restaurant and bar menus
• Horizon daily newspaper

For guests who use their own devices and software for translation or conversion of information for blind or visual impairment, please contact Reception once on board to discuss your requirements.

If you have not yet completed a questionnaire please speak to our Customer Contact Centre or your travel agent, who will be able to send one to you.

Peninsular Club questions

The following balconies are obstructed:

IB Grade

G330 | G331 | G332 | G333 | G334 | G335 | G401 | G402 | G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412

IC Grade

G324 | G325 | G326 | G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 | G518 | G519 | G520 | G521 | G522 | G523 | G611 | G612 | G614 | G615

IE Grade

G616 | G617 | G618 | G619 | G620 | G621 | G622 | G623

JB Grade

G414 | G415 | G416 | G417 | G420 | G421 | G424 | G425 | G428 | G429 | G432 | G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 | G506

JC Grade

G226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 | G530 | G531 | G5353 | G601 | G602 | G603 | G604 | G605 | G606 | G607 | G608 | G609 | G610

JE Grade

G624 | G625 | G626 | G627 | G628 | G629 | G630 | G631

Peninsular Club questions Each guest aged 18 years (21 years in US ports) and older may bring one litre of the following; wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise. If this alcohol is consumed in the dining rooms, bars, restaurants, pool or lounge areas, it will be subject to a corkage fee of £20* per bottle, per occasion which will be charged to the guest's on-board account.  Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and ‭hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest ‭prior to the end of the cruise, at no charge. ‭‭If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will ‭need to ensure they carry the gift card with them to avoid having the corkage charge applied to their ‭on-board account. On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board ‭shops. It will be stored until the end of their cruise. ‭‭Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory ‭which has a selection of spirits and wines which can be purchased by the bottle, as well as our ‭extensively-stocked mini bars in all cabins. Please also refer to the question 'What are the duty free limits set by customs when travelling outside the EU?' Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins.  Guests are expected to drink responsibly. This applies at the terminal, on board and on shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.‬‬ We encourage you to read our Code of Conduct: pocruises.com/code-of-conduct *Subject to change

Peninsular Club questions

Dress Codes By Cruise

We have two evening Dress Codes on-board all our ships; Evening Casual and Black Tie. Details of these, by cruise, can be viewed via the links below. We also host Theme Nights where guests are invited to dress up in line with the theme. 

We don’t want to dampen anyone’s fun but as of 1 January 2018 we no longer allow fancy dress, novelty items or inappropriate personalised clothing to be worn on board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed. We reserve the right to deny embarkation to guests who are inappropriately dressed.

* This policy does not apply to children 16 and under.

Details of dress codes can be obtained via My P&O Cruises.

Suggested Attire for Black Tie and Evening Casual nights

Details of suggested attire for Black Tie and Evening Casual nights can be found under the question "Is there a dress code on board?"

Further Information

Further information can also be obtained via the following questions: Does the dress code apply to all areas of the ship?

Peninsular Club questions

Our cruises are all full board and include breakfast, lunch and dinner, meals and snacks, poolside grills, deck barbecues and 24 hour buffets. Room service breakfast and afternoon tea are also included in the price of your holiday.  Every evening we’ll set a place for you in our main dining room and when booking – depending on your ship and fare - you can chose to dine at a set time or one that will fit around your day to day plans. We call these two options club and freedom dining. Select Dining is our wonderfully flexible alternative dining where for a small charge you can enjoy restaurants by chefs Marco Pierre White, Atul Kochhar and TV’s wine expert Olly Smith. We’ve also developed a few of our own speciality experiences to whet your appetite. Club dining Club dining is a fixed seating plan operating on 2 sittings, either 1st sitting at 6.30pm or 2nd sitting at 8.30pm. We will reserve a table for you at the same time each evening with the same waiters and fellow diners for the duration of your cruise. Freedom dining Available on Arcadia, Aurora, Azura, Britannia and Ventura. This option gives you more flexibility as you are free to arrive for dinner any time between 6pm - 9.30pm. It may be that a table may not be free and you will be given a pager to advise when your table is ready. This will give you the opportunity to have a pre dinner drink before being called. Select dining Select Dining in a speciality restaurant gives you even more choice, many of which are inspired by Michelin-starred chefs such as Marco Pierre White and Atul Kochhar. A Select Dining Cover charge applies in these restaurants. Other Dining Options  There are also other dining areas which provide 24 hour service ranging from buffet food courts, pizzerias and daytime grills. In all instances, the cost of your meal is included in your fare. You can also take advantage of room service for light bites and/or full meals. Room service is available 24 hours a day and most items incur a charge. A room service menu will be available to you in your cabin. Regardless of which option you choose, you are still welcome to use the Select Dining or buffet restaurants at any point during your cruise.

Peninsular Club questions

National and Religious dress including headdress' are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the cruise.

Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Peninsular Club questions

We do cater for disabled children in terms of accessibility however we do not offer one to one care and if the child needs this then a parent or carer needs to be present at all times. Disabled children are more than welcome to join in with all activities and events run by the youth department.

Peninsular Club questions

If your child has a birthday whilst on-board, please inform the Youth Manager who can be found at The Reef so they can help celebrate your child’s special day.

Peninsular Club questions

Children are welcome to dine in any of the dining areas on board.

Meals are not provided in the children's facilities however, snacks are provided in the playrooms.

Children’s Tea

A designated children's tea will be provided in one of the restaurants on board, with parental supervision required. Further details and menus will be available on board.

Children's tea parties take place at the following locations at the approximate times:

• Azura 17:00 - 18:30 - Venezia (Starboard side)
• Aurora 17:00 - 17:45 - The Horizon Restaurant
• Britannia 17:00 - 18:00 - The Horizon Buffet
• Ventura 17:00 - 18:30 – Waterside

The above timings/locations may change due to operational reasons.

Full details will be supplied to you once on board.

Select Dining

A children’s menu is not standard in these restaurants however please speak to the restaurant manager should your child have any special requirements.

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infantstherefore breast feeding is welcome on board.

Peninsular Club questions

Activities for Children (over the age of 2 years) A full programme of age appropriate activities will be provided for 2-17 year olds. Varying every day, the daily programme offers fantastic activities and something for everyone. All activities are age appropriate for our separate clubs, examples being arts and crafts, quizzes, challenges, sports and many more. There is also plenty of time to simply relax and meet people of a similar age. Activities for Infants (under 2 years of age) The minimum age for children to participate in supervised daytime activities without parent/guardian is two years old, however for families travelling with children under two we would encourage you to come and use the facilities and activities with your child under your supervision. On the Ventura and Azura there are designated rooms for families to use with their under twos. Games Consoles: Relevant age appropriate games consoles are located in each of the clubs, such as the Nintendo Wii. 

Peninsular Club questions

In Azura's Planet Bar the following themes are shown on the video wall:

Australia
Europe
Africa
India
Orient
America
Wonders Of The World
Elements

There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)
Sydney - Australian Evenings (Baileys & Kahlua shaken with Creme de Cacao & a dash of lime)
Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry & Rosso with a Grand Mariner twist)
Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau & topped up with Orange Juice)
New York - Bronx (Gin, Martini Dry & Martini Rosso Shaken & Strained with Orange Juice)
Paris - Grand Mimosa (Champagne & Orange with a Grand Mariner Float)
Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.

Peninsular Club questions Restaurants on-board all ourships are wheelchair accessible. Table and chairs can be moved if additional space is required once inside the restaurant. Please note there may be some areas within the restaurants that can not be accessed i.e due to a step.

Peninsular Club questions

Arcadia's buffet restaurant is The Belvedere, located on Lido deck.

Aurora's buffet restaurant is The Horizon restaurant, located on Lido deck.

Azura's buffet restaurants are the Verona and the Venezia restaurants, located midships and on Lido deck.

Britannia's  buffet restaurant will be called The Horizon, located on Lido deck

Ventura's  buffet restaurant is the Waterside, located on Lido deck.

Peninsular Club questions

Yes, you can order beverages and food to your cabin 24 hours a day from Room Service. Prices and availability are subject to change. 

Peninsular Club questions

Yes, cigarettes, cigars and tobacco are available to purchase from most bar areas. We stock the following range of tobacco brands across all ships, prices available on board*: Golden Virginia (250gm) Drum (250gm) Amber Leaf (5x50gm) Additionally, tobacco products are available from the Duty Free shop.  There are some areas of the ship where smoking is prohibited.

Peninsular Club questions

If you are in the mood for a continental, a full cooked British breakfast or just a cup of coffee and a pastry, you will find this and more in one of our restaurants for breakfast. Breakfast can be enjoyed in any of our buffet or main dining restaurants* or in your cabin, between 7am and 10.30am**. 

*If you have chosen Traditional Club Dining you have the opportunity to sit at a different table to the one you dine at in the evening, with other guests or on your own. This applies to breakfast, lunch and afternoon tea. **Breakfast will be served from 6.30am on the day of disembarkation.

Peninsular Club questions

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner. 

Peninsular Club questions Due to the Captain's responsibilities he may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Peninsular Club questions

Duty-free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately. The Liquor and Tobacco shops on all P& O Cruises Ships offer a comprehensive range of spirits, cigarettes and tobacco. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you may encounter ashore during your cruise. Internet pricing is not included in the guarantee. The shops are shut when the ship is in port. If you would like to purchase a bottle of spirits for in-cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). Intra EU Cruises (Cruises visiting only Countries within the European Union) On an intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises. Price Guarantee The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the cruise. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on-board account. If you have not yet purchased and have proof of the cheaper price ashore, the shop will price match for you.

Peninsular Club questions

Freedom dining isa flexible style of cruise dining, where you can arrive at the restaurant at any timebetween 18.00 and 21.30and ask to be seated. There are tables sizes ranging from two to eight, which are provided on a first come, first serve basis dependant on the type of booking you have made*.If the table size you require is not available, you will be given a pager that will notify you once a table becomes available. Freedom dining offers you the opportunity to be seated with different people every night on different sized tables and with different waiters serving you. Freedom dining is available on Arcadia, Aurora, Azura, Britannia, Ventura. Freedom Dining will be held in the following restaurants: Azura - The Meridian Restaurant and The Peninsular Restaurant Ventura - The Cinnamon Restaurant andThe Saffron Restaurants Arcadia - Upper tier of Meridian Restaurant Oriana – The Peninsular Restaurant Aurora – The Medina Restaurant Britannia -The Peninsular and Meridian Restaurants * Please note P&O Select Fare bookings will take dining allocation priority over Early Saver or other promotional fares. Guests on Early Saver fare bookings have the option of "http://www.pocruises.com/early-saver-dining/">advising us of their preference up to five days prior to departure. You may submit your preference at the end of the booking process if booking on line, via Cruise Personaliser after booking or via the link above. You will not receive confirmation of your preference and will be notified of your allocation once on-board. Guests on other promotional fares will have dining allocated once on-board.

Peninsular Club questions

Afternoon Tea is availableon all our ships. Afternoon tea is included in the fare and is served in the one of the Main Restaurants on-board. Eric Lanlard's afternoon tea On Azura, Britannia and Ventura, Eric Lanlard's afternoon tea will take place on selected sea days in the Epicurean Restaurant. A cover charge per person will apply (£15 - £20, subject to change). Eric Lanlard's afternoon tea will be bookable from 120 days prior to your sailing date on the Cruise Personaliser. Details of when afternoon tea will be held will be advertised on-board and via the Horizon daily newspaper, delivered to your cabin each day. A limited number of items from Eric Lanlard's Afternoon Tea are suitable for Coeliac's or gluten intolerant guests, for more information please enquire on-board. 

Peninsular Club questions

There are cinemas on all the P& O Cruises ships.

On Ventura films will be played in the theatres (Prom and F deck / Prom deck)

On Britannia , films are shown in The Studio (Deck 7)

Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck) 

Arcadia has a boutique cinema, The Screening Room (Prom deck)

On Aurora the cinema is called The Playhouse (D deck)

Show times will be detailed in the Horizon newspaper on-board. A selection of movies can be watched in all cabins on-board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on-board.

Peninsular Club questions

The entertainment on board including shows and cabaret acts are usually shown twice a night to ensure that everyone has access to see them. There is no charge for these shows and they cannot be pre booked either prior to embarkation or on board. This includes the performances during the music themed cruises of Music at Sea, Strictly Come Dancing cruises and other headline acts. Selected performances are ticketed (without charge) to ensure that everyone will have the opportunity to see the shows.

The Limelight Club on Britannia can be pre-booked on the Cruise Personaliser.

Peninsular Club questions

You’ll find a casino on board all our ships and all offer numerous ways to chance your hand with lady luck. Table games From Roulette to Three Card Poker and Blackjack, join our dealers at a hosted table and try your luck. Casino Chips can be purchased from your dealer. If you’re new to gaming, pop along during the day for a fun and complimentary lesson. Slot machines You’ll find a large assortment of the most popular reel and video slot machines waiting to pay out; just insert your cruise card into the machine to begin. If you need assistance, casino staff are on hand to help. On all ships, receive a £5 freeplay slot bonus for your first £20 played, along with complimentary drinks while playing. Bingo Quite the event on board, it’s fun for first-timers and exhilarating for experts. You can win one of five cash prizes at every sea day session and the snowball jackpot keeps growing – the final amount must be won by the end of the cruise so dabbers at the ready! Bingo Books can be purchased from the Casino Desk. Scratch Cards Our range of scratch cards offer the opportunity to win up to £20,000. Scratch cards can be purchased from the Casino Desk. Video Horse Racing Just for fun, cheer your favourite filly across the line as you watch all the action unfold on the big screen. Payment Options Casino Chips can be purchased from the Casino Dealers at any table or charged to your on-board account. Slot machines can be played with cash or by inserting your cruise card directly into the machine.

Note: All winnings must be cashed out onto your cruise card. On-board spending money cannot be used in the casino.

Only those over the age of 18 may use the casino facilities. Opening Times Sea day: Slot machines; 10am until late. Tables; 12pm until late Port day: Approximately 45 minutes after sailaway until late.

Note: The gaming facilities within the casino are only available when your ship is outside of port limits and opening times can vary by jurisdiction. Unused Casino Chips Casino Chips must be cashed in on board. If you take chips home at the end of your cruise they will be valid next time you sail. We are unable to exchange them for cash once you have disembarked.

Peninsular Club questions

During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.

Peninsular Club questions

There is a dedicated sports channel - Sport 24, which offers coverage of major sporting events. Unfortunately, due to International law we are not able to purchase the rights to show the Sky Sports channel on our ships.

Peninsular Club questions

Yes, there is a theatre on board each of our ships.

 Arcadia  - The Palladium – Located on the promenade,F &  G decks with 736 seats Take a"http://www.pocruises.com/cruise-ships/arcadia/">virtual tour of Arcadia - select either Prom, F or G deck and then Palladium

 Wheelchair Spaces - There isaccess on all our decks to the Palladium Theatre where youcan enjoy the evening entertainment. However, the designated area for the wheelchairs is on Deck 2 along with signs for wheelchair companions. There is also signs down on the starboard and port side of Deck 1, if youfeel more comfortable entering the Palladium Theatre that way.

 Aurora  - The Curzon Theatre - Located on the promenade deck with 668 seats Take a "http://www.pocruises.com/cruise-ships/aurora/">virtual tour of Aurora - selectPromdeck and then The Curzon Theatre

 Wheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of Deck 7 with parking access for fourwheelchairs and three seats on each side. These seats are labelledas reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats will be labelled as reserved.

 Azura  - The Playhouse – Located on the promenade and F deck with 788 seats Takea "http://www.pocruises.com/cruise-ships/azura/">virtual tour of Azura - selectF deck and then The Playhouse

 Wheelchair Spaces -There isone ramp that allowsaccess to the port and starboard side of  Deck 7  with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.

 Britannia  - Headliners Theatre - Located on Deck 6 and 7 with 980 seats

Wheelchair Spaces - Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, having signed as reserved for wheelchair.  Deck 6 forward there are 16 seats which are reserved for wheelchair users.

Ventura  - Arena Theatre; Located on the promenade and F deck with 788 seats 

 Wheelchair Spaces  - Deck 7 there is a centre ramp to access port side and starboard side with three wheelchair spaces either side with three accompanying seats either side (6 wheelchairs in total). The back row has twosteps to negotiate on starboard and port side are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions. 

Wheelchair spaces are available on a first come, first served basis. It is not possible to pre book these spaces or any of the seats in the theatre.

The Theatre companies perform West End style shows regularly throughout each cruise. On a regular 14 night cruise, up to 7 production shows may be performed. Full details of the performances will be made available once on board and vary by ship.

There is no set opening time for the theatre, it will openfor individual events which can vary day to day. Please see the daily horizon, your on board news paper for entertainment events and times.

Peninsular Club questions

Yes, you may purchase a camera from our Ship's Photographer on-board. We stock a number of Nikon cameras, the full range and costs can be obtained from the photography desk on board.

Peninsular Club questions

Arcadia - The Globe, situated on F deck.

Aurora - Masquerade situated on thePromenadeDeck.

Azura - Manhattansituated on the Promenade Deck.

Britannia - The Live Lounge situated on Deck 7.

Ventura - Havana situated on the Promenade Deck.

Peninsular Club questions

There isa sports channel on allships called 'Sport 24' whichoffers coverage of major sporting events including:

• 2018 FIFA World Cup Play Offs
• 2018 FIFA World Cup Qualifiers
• ATP Masters Tennis
• ATP World Tour Finals
• Augusta Masters
• Australian Open Tennis
• Bundesliga
• Euroleague Basketball
• European Rugby Champions Cup
• Motogp
• NBA
• NHL
• National Rugby League
• PGA Championship
• Premier League
• Roland Garros
• State Of Origin Series
• T20 Big Bash League
• The Open Championship
• UEFA Champions League
• UEFA Europa League
• US Open Golf
• US Open Tennis
• Wimbledon
• Winter Olympics
• Ryder Cup Golf
• 2018 FIFA World Cup

 

Full details of the sporting events shown on board can be viewed via http://www.sport24-tv.com dedicated websitefor this channel which includes both a regularly updated news page and a full four week schedule so you will know exactly what sporting coverage you can expect whilst on board. Please ensure you click on the "AT SEA" tab on the website to ensure you are seeing the correct schedule.

Please note inclusion on the list does not guarantee coverage onboard and we are not able to guarantee coverage of any specific match or event. 

Sport 24 will be shown in selected bars and lounges around each ship.

Peninsular Club questions

There are coffee mornings for guests travelling by themselves. These are advertised in the daily Horizon newspaper. These coffee mornings are not available 2 or 3 night cruises.

Peninsular Club questions

There are provisions for card games to be organised on all the P& O Cruises ships.

On cruises with seven days or more at sea, games such as bridge feature on all cruises except Azura and Ventura. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability). 

The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improverclass, both approximatelyone hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.

Tournaments will be advertised in the daily Horizonpaper, other card games can be arranged upon request.

The following games are available on each ship:

 Arcadia 

• Chess
• Scrabble
• Dominoes
• Cribbage
• Rumikub
• Various puzzles

 Aurora 

• Countdown
• Draughts
• Trivial Pursuit
• Monopoly
• Scrabble
• Mah-jong
• Chess
• Backgammon
• Various jigsaws
• Checkers

 Azura 

• Monopoly
• Rummikub
• Dart board (Brodie's pub, deck 6 F Deck)

 Britannia 

• Cribbage Set
• Game Backgammon
• Board Cludeo
• Boggle
• Catch Phrase
• Chequers
• Chess
• Connect 4
• Countdown Board Game
• Draughts
• Frustration
• Indoor Rummikub
• Jenga
• Ludo
• Mah-jong Set
• Monopoly
• Pass the Pigs
• Pictionary Party
• Playing cards
• Scrabble
• Soundtracks
• Tell Me
• Trivial Pursuit
• Uno card Game
• Who Wants to be a Millionaire
• Yahtzee Milton Bradley
• Yahtzee Score Pad

Ventura

• Scrabble
• Backgammon
• Pictionary

Peninsular Club questions

Full details on what treatments and services are available and costs can be viewed in the Oasis Spa brochure. In addition you may purchase spa/retreat day passes, details of which are available once on-board.

Peninsular Club questions

Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto Cruise Personaliser and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via Cruise Personaliser up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.

Peninsular Club questions

P&O Cruises do not currently offer this service.

Peninsular Club questions

As a general rule, there is approximately 2 Black Tie nights during a 7 night cruise and 4 during a 14 night cruise. This can vary from cruise to cruise.  Full details will be provided to you before you travel.

Peninsular Club questions

The Dress Code applies to a majority of public areas after 6pm.The following venues are exclusively Black Tie venues when Black Tie is the Dress Code of the ship.

• Arcadia: Intermezzo, The Crow's Nest, Meridian, Sindhu and Ocean Grill restaurants.
• Aurora: Anderson’s, The Crow's Nest, Alexandria, Medina, Sindhu and The Glass House restaurants. Azura Blue Bar, Planet Bar, Meridian, Peninsular, Oriental, Sindhu, The Glass House and The Epicurean restaurants.
• Britannia: The Crow’s Nest, The Epicurean, Meridian, Peninsular, Oriental, Sindhu and The Glass House restaurants.
• Ventura: Red Bar, Metropolis, Cinnamon, Saffron, Bay Tree, Sindhu, The Glass House and The Epicurean restaurants.

Peninsular Club questions

Yes, you are able to purchase dining reservations for selected restaurants. You can purchase these up to three days prior to sailing. 

Peninsular Club questions

All ships can cater for the following diets;

• Vegetarian
• Pescetarian fish
• Low /no fat
• Low salt /no salt
• Lactose intolerant /dairy free
• Gluten /wheat free /coeliac
• Low cholesterol
• Diabetic
• Kosher
• Vegan

 

Should you require any of the above diets please call our Customer Contact Centre on 0345 355 5111 or please visit our website for contact details, prior to sailing.

Peninsular Club questions

Please call our Customer Contact Centre on 0345 355 5111 or your local Travel agent with details of your specific allergy/intolerance and we will notify the Restaurant Manager prior to your cruise.

Peninsular Club questions

Regrettably, we do not stock organic products.

Peninsular Club questions

Yes, in the restaurants decaffeinated tea is available.

The bars serve decaffeinated coffee. If you require decaffeinated coffee in your cabin, then this can be requested on board and sachets can be provided.

Suitable alternatives are supplied if the above is not available.

Decaffinated Costa coffee is available across a range of bars for purchase, along with a wide selection of TeaPig decaffinated and herbal teas.

Peninsular Club questions

Wherever possible, fresh milk (full fat, semi skimmed & skimmed) is served for the first week of the cruise. Long life milk is served when fresh milk is not available.

Peninsular Club questions

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.

Wine brought on board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle*, per occasion which will be charged to the guests' on-‭board account. Spirits or liquor brought onboard can only be consumed in guests' cabins.

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and  hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge.

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise.

Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins. 

Guests are expected to drink responsibly. This applies at the terminal, on board and on shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.

Peninsular Club questions

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There’s a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages. Something for all tastes. 

In Cabin Spirits are available for you to purchase on-board via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).  

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

 

Mini Bars available in all cabins

We offer a selection of non alcoholic beverages including:

• Soft drinks
• Mocktails
• Becks non alcoholic larger
• Non alcoholic wines

 

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Peninsular Club questions

Yes we do offer vegan/vegetarian wines on board our ships.

Please note these are only available to purchase on board via your wine waiter. You are unable to pre order these. All wines listed are subject to change and availability. 

Peninsular Club questions

Costa Coffee is sold in the various coffee shops and bars on board. 

In addition, Costa Ice is available to purchase on board. A range of iced coffees, creamy coolers and fruit coolers to help quench your thirst in the heat of the sun. Further details on these products is available on board. 

Peninsular Club questions

Yes, both male and female therapists are on board some of our ships, although majority are female.

The male therapists that we have are either hairdressers, nail technicians, fitness instructors, acupuncturists, or Medi Docs - we do not have male massage or facial therapists.

Peninsular Club questions

Spa treatments and services are available to book from approximately 120 days prior departure.

If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111

Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP&O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1ST

If you wish to purchase any products from the spa after your cruise please visit www.timetospa.com

Peninsular Club questions

The steam rooms are complimentary on board Aurora. Britannia has two steam rooms on board, the one steam room outside the gym changing rooms are complimentary.

On board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia & Britannia only.  Endless Oasis pools on Ventura & Azura do not incur a charge).

The sauna is complimentary on board Arcadia, Aurora, Azura and Ventura. 

Peninsular Club questions

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on board spending money prior to cruising.

Peninsular Club questions

To help you tailor your holiday just the way you like it, we’ve created four drinks packages that offer unbeatable choice and value on board.

• The Ultimate drinks package
• The Non-alcoholic drinks package
• The Hot drinks package 
• The Children’s drinks package

Each is available on any holiday of five nights or more and you can use your package in all the restaurants, bars and cafés on board. 

More information about the Drinks Packages can be found on our dedicated website. 

Packages are not available to purchase pre-cruise. Each adult assigned to the same cabin must purchase the same drinks package. Sharing is not permitted.

Children can have the Children's package independently of their parents. There is no requirement for adults in the same cabin to also purchase a package.

An adult travelling alone in a cabin with children who purchases the Ultimate package, will get a free Children's package for all the children in the cabin (aged 17 and under).

Any loyalty discount will be applied when purchasing a drinks package. 

 

Wine Packages

Various wine packages are available. Wine packages can be consumed either in the restaurant or in your cabin. Please note loyalty discount will not be applied when purchasing wine packages.  

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit. 

 

Self and Room Service

A 'Self Serve Wine Package' (by the glass) is available on Ventura. Please see How does the enomatic wine system work in Ventura's Waterside Buffet? for details.

Single bottles of wine or Champagne can be pre ordered via our gift catalogue (our brochure is currently unavailable, a revised brochure will be ready soon) and spirits can be ordered via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu)

We also offer a ice-cream package.

Peninsular Club questions

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There is a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages which are available for wine, soft drinks and coffee. Something for all tastes.

 

Soft Drinks &  Coffee

Soft drinks - You may also take advantage of a soft drinks package. 

Coffee - A coffee card is available to purchase that allows 10 Primo (12oz) Costa coffees (Americano, Latte,Cappuccino or Iced Coffee's) once on-board. You can purchased prior to embarkation by calling our Customer Contact Centre (please visit our website for contact details) or once on-board.

A range of iced coffees, creamy coolers and iced teas to help quench your thirst in the heat of the sun from Costa Coffee. Further details will be available on-board.

 

Bottled Water

Bottled water can be purchased from the in cabin menu and from all bars around the ships.

 

In Cabin

In Cabin Spirits are available for you to purchase on-boardvia room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). 

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

 

Non Alcoholic

We offera selection of non alcoholic beverages including:

 

Soft drinks

Mocktails

Becks non alcoholic larger

Nonalcoholic wines

 

General

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Peninsular Club questions

All of our ships are Wi-Fi enabled so you can access the internet on your own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre cruise or once on board.Pay As You Go is available to purchase once on board. 

You can also use your roaming partner - when near shore - or the Telenor Maritime network - when at sea. Charges for these connections will be added to your mobile bill rather than your on-board account. Please contact your normal service provider for data allowance and costs.

More flexible. More focused. Always-on satellite internet

It's great being able to stay in touch with loved ones back home while you're away with us. This is why our satellite internet service is easy to access and tailored to how you like to use the internet.

Our satellite internet puts you in complete control of the services you use, with a connection that's available 24/7 (satellite reception permitting). There are three packages to choose from, alongside Pay As You Go:

> The Connect Package  - Stay in touch with family and friends. £6.75 per 24 hours with a full Cruise Plan. £7.75 for a single 24 hour period (internet messaging, social media)  

> The Browse Package  - browse as you would usually (with the exception of video streaming), plus email and social networks. £10 per 24 hours with a full Cruise Plan. & £12.50 for a single 24 hour period. (web browsing, email, internet messaging, social media).

Additional savings can be made on The Browse Package when purchased pre cruise see How to purchase Satellite Internet below for further details.

> The Works  - stream YouTube, Spotify and Apple Music, video call, browse, email, and share via social networks. £20 per 24 hours with a full Cruise Plan. £24.95 for a single 24 hour period.  

> Pay As You Go  - a flexible alternative to a 24 hour package. 65p per minute (To help keep an eye on costs, we'll automatically log you out after 30 minutes)

With our packages, you can upgrade any time you like. If you try to use a service from an alternative package, a prompt will appear to point you in the right direction. Then, it's just a few clicks to upgrade, and you're away.

You can purchase per 24 hours, for your full cruise or on a remainder of cruise basis. There is no activation fee.

On-board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com'; into your browser. Alternatively, pop along to the Library; a good option if you need a little help.

You can use your satellite internet package on any device, but not simultaneously on multiple devices. It is not possible to wire your device into an internet connection on-board.

How to purchase Satellite Internet

When you buy The Browse Package before you sail, you can save up to 15%*. You are able to purchase pre cruise on a single 24 hour period basis and as a full Cruise Plan. Multiple purchases of the single 24 hour option can be made should you require a shorter duration than your full cruise.

> Daily Internet Browse Package  - £10 per 24 hours

> Full Cruise Plan Browse Package  - From £28 for a 3 day duration up to £246 for a 30 day duration.

To purchase and to find out more, please visit our website for contact details. If you would prefer to use The Connect Package or The Works, these can be purchased on board your ship.

Once on board, there are two ways to buy a satellite internet package. Open a browser on your device, log on to the ship's Wi-Fi and type 'login.com' into your browser. Follow the on screen instructions and choose a daily or full Cruise Plan for your preferred package. Alternatively, pop along to the Library; a good option if you need a little help.

If you are on a back to back cruise (two or more consecutive cruises) please note that the satellite internet service may be unavailable during turnaround days when the ships changes from one cruise to the next.

Internet questions....... here are the answers!

 

Connection speed

Being able to access the internet in the middle of the ocean is quite the technological accomplishment. However, due to the fact that the internet signal has to travel via satellites over 20,000 miles above the earth, service speeds are significantly impacted. Even the geographical location of your ship (mountainous landscapes in particular) and the weather can affect the on board service. To maximise your satellite internet service speeds, you will find the strongest Wi-Fi signal in public venues. You may also find that off peak periods - early morning, late evening and port days - provide a better service.

 

Access to email 

Access to email services are available though both The Works and The Browse satellite internet packages, available to purchase pre cruise and once on board. Should your email service provider have enhanced security processes in place such as validation of your account via text, an alternative email account or a series of pre-determined questions, please familiarise yourself with these before you board to ensure ease of access once at sea.

 

Printing and scanning

Should you wish to print pages in the Library, this will be charged at 30 pence* per black and white page. If you require a document to be digitally scanned, please speak to reception. (*Prices are subject to change)

 

PC internet station opening hours and locations

The PC internet stations are open 24 hours a day. Assistance is available at various times throughout the day and evening.

PC internet stations are located in the following areas:

Aurora  - The Library, Forward on Sun Deck  

Azura - The Library, Midships on P Deck

Britannia  - The Library, Forward on Lido Deck

Ventura -The Library, Midships on P Deck

 

VAT on internet services on-board

The charges on-board our ships are currently treated as inclusive of any VAT that is payable to the UK or other European Tax Authority.

 

Stay Connected - calling home

Most people find their mobiles work well at sea. Signal strength can vary a bit, but you should be able to do all the usual things-make and receive calls, send text messages and photos.  You will see Telenor Maritime or 90112 on your mobile's display. This means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.  Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network. Due to the ship's location, there may be occasions where your phone is unable to find a signal.

 

We are happy to offer a full 3G service on board Britannia.   

 

 Skype and video calling connections 

These services are available with The Works package, however please be aware that unpredictable satellite connectivity can impact the quality of the service.

Peninsular Club questions

With no tipping needed on board, you can relax in the knowledge that the P&O Cruises standards of service you’ve come to expect are all part and parcel of your holiday.

Peninsular Club questions

Yes. However the Dress Code only applies in the evening. During the day you can wear exactly the same as you would on any other holiday.

 

There are two dress codes – Evening casual and Black tie.  

To help you with your packing, CruisePersonaliser will let you know how many nights of each dress code you can expect during your holiday. Please check in advance so you’re ready for each occasion.

For a list of what the dress code will be on a specific cruise number, you may also find the following question helpful: What will the dress code be whilst I am on board? 

To see in which areas of the ship the dress code applies, please see Does the dress code apply to all areas of the ship? 

 

Evening Casual

Stylish resort or leisurewear is ideal for Evening Casual nights, for example casual separates or dresses for ladies and open-neck polo shirts and casual long trousers (not shorts or 3/4 length trousers) for men. A jacket and smart trousers can be worn but are not compulsory. T-shirts are also acceptable but should not have any offensive symbols or language on them. Smart dark denim is also fine, but not trainers, football shirts or tracksuits. Please see below examples/ideas.

 

Black Tie

Black Tie nights foster a rather special atmosphere on-board and we know that our guests adore dressing up and it has long been a part of the P&O Cruises experience, adding a touch of glamour and a real sense of occasion to evenings at sea. Seeing an entire ship full of people transformed into their finery is quite something to behold. Ladies wear glamorous evening wear including cocktail dresses, ball gowns or even smart trouser suits. For men, dinner jackets or tuxedos are the norm, but a dark lounge or business suit and tie can be worn as an alternative. You can also wear formal national dress and military uniform.

 

Daywear

During the day you can wear exactly the same as you would on any other holiday. Casual shirts, shorts, trousers and beachwear are ideal. For going ashore and walking on deck, flat comfortable shoes are a must. You will also need a lightweight jacket or coat for cool evenings and occasional showers. Don't forget sun protection cream, a sun hat and sunglasses as the sun is much stronger at sea.

 

Children

The Dress Code for children in the evening is Evening Casual, regardless of the adult Dress Code. We do ask that children don’t wear denim on Black Tie nights. When dining in the informal or buffet restaurants children can be casually dressed. If children are going to be with you in the evening in the formal restaurants and theatre then they can still dress more casually adopting our Evening Casual Dress Code. 

 

Fancy dress and novelty clothing

We don’t want to dampen anyone’s fun but we don't allow fancy dress, novelty items or inappropriate personalised clothing to be worn on board. Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans and accessories, will not be allowed.  We reserve the right to deny embarkation to guests who are inappropriately dressed.

The only exception to these are the official P&O Cruises theme nights which may include 60s, 70s, tropical, Western, and black and white night, and seasonal events such as Halloween and Christmas. For guests travelling on N834, N835, N836, N837, R823, R824, R825, R826, J818, J819, E825, E826, E827, E828, E829, X822 & X823, we are bringing festive sparkle on board your cruise and invite you to join us in wearing your favourite Christmas jumper for Sail Away as we leave Southampton. For guests travelling on A832(A), A833(A), A834(A), B832(A/B/C/D), B833(A,B,C,D) & B834(A/B/C/D) we also invite you to pack your Christmas jumper and Christmas jumper evening will be advertised on board.

 

Personalised and slogan clothing 

In addition to the fancy dress policy, clothing with personalised images/slogans, and/or clothing that features offensive language, images or slogans, will not be allowed on board at any time.

 

General

The Dress Code is applied in most restaurants and bars for guests over 18 years of age, from 6pm. Please wear the appropriate attire to the ship’s bars and restaurants; blue or worn denim, sandals (for men), sleeveless tops (for men), flip flops and shorts are not permitted in ship's public areas during the evening.

Swimsuits are not permitted in the lounges, interior bars, restaurants or reception area at any time. A shirt and suitable footwear is required while indoors and when using the buffet restaurants. 

 

Travelling to the United Arab Emirates

Modesty in clothing is to be respected in this region, so make sure you pack plenty of light and loose clothing that covered the tops of your arms and legs. We advise ladies to avoid wearing any shorts or tight-fitting clothes and to take a head covering ashore.

For further information, please visit the government Foreign travel advice website for advice regarding dress-codes.

 

 

Peninsular Club questions

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board but please note the following:

• Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety.
• All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas.
• Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.

 

There is a limit to the amount of alcohol you can bring on board.

Peninsular Club questions

The following items are prohibited and their possession is not allowed on board any Company ship by passengers or crew without a valid lawful reason, unless required in direct support of ship operations, as part of a crew member’s official duties, and only with consent of the Ship’s Captain.

1. Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana.

2. All firearms including replicas, imitations and their components ¹

3. Air, BB or pellet pistols or rifles

4. Any other projectile-weapon (e.g., paint ball guns)

5. All ammunition

6. All explosives, including imitation explosives ² and devices

7. Fireworks, flares, pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment and which have been properly manifested) ²

8. Sharp pointed weapons including throwing stars

9. Knives with a blade longer than 4 inches / 10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc. ^{2, 3}

10. Open razors or scissors with a blade longer than 4 inches / 10.16cm.

11. Skean Dhus or Kirpans ^2,4

12. Spears or spear guns

13. Crossbows, crossbow bolts and long bow arrows

14. Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku

15. Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and  other dangerous chemicals that could be used to maim or disable) ²

16. Flammable substances and hazardous chemicals unless carried in limited quantities and in accordance with company instructions (e.g., charcoal, petrol, methylated spirits, paint thinners etc.) ^2,5,6

17. Any other item made, adapted or intended for use as an offensive weapon

18. Stun devices

19. Handcuffs

20. Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc. ^{6, 7}

21. Any remotely controlled or autonomously flying devices, toys or drones ^2,5

22. Self-balancing hover boards , air wheels, scooters, or Segways (except those provided by the Company for shore excursions and for use onshore by passengers with a disability as a mobility device) ²

23. Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans. ^{2, 8}

24. Emergency Position Indicating Radio Beacons (EPIRB) ham radios, communication scanners, wide-band receivers, satellite phones, transformers, lasers and laser pointers.²

 

¹ Except Law Enforcement Officers/Agents acting in an official capacity and/or certified Armed Security Guards acting in an official capacity with full permission of the ship’s Captain.

² Except when authorized by the CSO (see Section 3.3).

³ Souvenir Ulu knives may be retained if kept in original packaging and stored in passenger / crew cabins.

⁴ Ceremonial knives/swords as well as entertainment props are, at times, permitted with prior approval from the CSO, but must be held in the custody of the ship’s security department.

⁵ Except when authorized by the company in support of a sanctioned company activity, and with completion of a risk assessment by the Company’s marine safety group.

⁶ Except when approved by the Company’s marine safety group.

⁷ Please see MAR-1502 FIRE PRECAUTIONS for additional items prohibited due to fire risk onboard.

⁸ Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage.  Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area. Oxygen cylinders are not x-rayed.

Peninsular Club questions

Log into My Account on our website or on Cruise Personaliser.

Peninsular Club questions

Loyalty points are awarded when you have completed a cruise.

Once you have spent at least 15 nights on board (150 points), you automatically become a member and enter at the Pacific Tier. When you join us for your next cruise, you will be entitled to Pacific Tier benefits.

As points are awarded at the end of a cruise, you cannot move up a tier mid-cruise. Instead, you will enjoy

the additional benefits when you join us for your next cruise.

Peninsular Club questions

To continue to enjoy Baltic or Ligurian privileges, in the 3 years prior to the departure date of your next cruise, you must have spent at least 80 nights on board for Baltic, and at least 201 for Ligurian. 

Peninsular Club questions

See the Travel Insurance section of the P&O Cruises brochure. Or, for more information call 0800 316 3061, quoting reference WC668, along with your membership number.

Peninsular Club questions

Yes. Purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in on the date of embarkation, not on the date of purchase. The discount on shore excursions that are paid for pre-cruise is not dependent on your spending of allocated non-refundable on-board credit. For a World Cruise, purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in at the start of the segment in which the activity is taken, and not the date of embarkation.

Peninsular Club questions

P&O Cruises offers the very best in cruise entertainment. Days can be filled with as much or as little as you want, whilst evenings are no doubt the social highlight.

With a range of activities and entertainment taking place throughout the day, you’ll struggle to fit everything in. From dazzling West-End style performances in the ship's theatres to comedy and live music, piano recitals and tribute bands. Cinema and film screenings, dance classes, pub quizzes, sports tournaments, cookery demonstrations and even special interest seminars you’ll be spoilt for choice. You’ll also find traditional card and table games, along with the latest slot machines in our casinos and if you are in the mood for dancing, head for one of our themed nightclubs with where the bars are well stocked with your favourite refreshments.

Of course, some days you just want to relax with a good book and do nothing at all. On these days you’ll find plenty of comfortable sun lounges outside and soft chairs inside to simply relax and do nothing at all.

Families will love the flexibility of The Reef children’s clubs, which offer safe havens for teens and little ones alike.

Peninsular Club questions

Our family-friendly cruise ships, Azura, Britannia and Ventura, are packed with lots of exciting features that will definitely tick all your boxes. Each family friendly ship offers dedicated clubs for all ages from morning till late evening. In addition to the clubs a night nursery, children’s tea, discos and activities are all included in your fare!

The P&O Cruises exciting free on-board programme for 2 – 17 year olds is called The Reef. Split into four distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers, to keep children of all ages entertained safely throughout the day and evening and to ensure that they have the chance to make friends of their own age. In Addition to The Reef, we have a Night Nursery for children aged between 6 months and 4 years of age.