Price Promise

Price Promise applies on all fare types on holidays booked directly with P&O Cruises. You must provide evidence from a UK Travel Agent (with a valid ABTA Number) of a cheaper price within 24 hours of booking with us.  You must be able to show that the fare quoted matches to the cruise you have booked with us and that the price has been quoted within 24 hours of that booking being made.  The quote from the travel agent must include:  1.Same Ship & Sailing date/Cruise Number; 2. Same Cabin Type & Cabin Grade; 3. Same Fare Type; and 4. Time & Date of Screenshot or Quote.  In the case of holidays inclusive of flights booked directly with POC/Cunard, the flight must be like for like including same departure airport, airline, cabin class & flight/route numbers.  Price Promise only applies to holidays booked directly with POC/Cunard  and does not apply to bookings made via travel agents or where POC/Cunard  is not the tour operator selling the holiday or to holidays where an additional element, such as a land tour or hotel stay, has been added. You will be eligible for our Price Promise on our flight inclusive product  only where POC/Cunard are acting as the Tour Operator. The evidence  described above must be printed (not handwritten) and provided to email address pricepromise@pocruises.com on same day of booking or within a maximum 24 hours post booking. Quotes submitted by post will not be accepted. If the evidence submitted is accepted and approved for Price Promise, the difference will be used to reduce the balance payable for your holiday and will not affect the deposit that has been paid. If you’ve already paid the balance of your holiday, the difference will, at your option, either be refunded to your payment card or allocated as a credit to your on board account. If you opt for a refund to your card, please note this can take up to 10 working days. All other terms and conditions in relation to your booking are unaffected and in particular, but without limitation, if you subsequently decide to cancel your cruise normal cancellation charges will apply.  Price promise cannot be applied to bookings made through the following channels; Tesco voucher redemption; “affiliate” discounts (NHS, BlueLight); bookings made on board which attract “on board booking benefits” (including, but not limited to low deposit and / or additional on board credit); Bookings made using a discount provided as part of any “Thank you for sailing” promotion. The price provided must be in GBP (£'s). We reserve the right to withdraw this offer at any time.  Once a Price Promise has been accepted, you cannot apply for a further reduction.

A screenshot of the full quote, sent within 24 hours of booking, that shows:

- Ship, cruise number and departure date
- Price type (Select Price or Early Saver)
- Date and time of quote, showing it was found within 24 hours of booking with us
- Cabin grade (e.g., PF)
- Number of guests

If you’ve booked a fly-cruise, your quote must also include:
- Departure airport
- Airline and cabin class

We can only accept quotes by email to Price.Promise@pocruises.com.

Your booking won’t be eligible for Price Promise.

Your quote must show the same departure airport, airline and cabin class.

You’ll receive a new booking reference by email within 48 hours. We’ll adjust your outstanding holiday balance and pay you the difference by refund to your payment card or as credit to your on-board account. Please note, refunds can take up to 10 working days to process.

Yes, but your cancellation will be subject to our booking terms and conditions.