Milk Lupin Fish Cereals including gluten Crustaceans Eggs Molluscs Mustard Tree nuts Peanuts Sesame Soybeans Sulphur dioxide and sulphites Celery

Special diets and intolerances

Low/no fat Low/no salt Lactose intolerant/dairy free Low cholesterol Diabetic Halal Kosher Soft food/puree Gluten-free Baby food

Is all the meat you use halal?

No, not all the meats we use are halal but we do have halal options.

What are you doing to prevent cross-contamination, especially during food preparation and in the dining venues?

We have specific chefs who cook this food, which is also prepared in a separate area in the kitchens. Additionally, our waiters walk a specific route of the restaurant to ensure it is very clear that this food has been catered for a dietary requirement or allergy.

Can you provide a sample food menu that would exclude my allergy/dietary requirement?

No, sorry. Our menus are always subject to change. They show which options are vegetarian, vegan and gluten-free but they don’t highlight all 14 major allergens.

Do you cater for Jain vegetarianism?

Unfortunately, we’re unable to accommodate this requirement.

I have an allergy to airborne substances, such as perfume or certain cleaning chemicals. What can you do on board to prevent this?

Sorry, but we can’t accommodate the needs of guests with allergies to airborne substances.

I am a vegan and do not want cows’ milk in my cabin. How can I get an alternative if I don’t notify you prior to my cruise?

We don’t offer non-dairy creamers in the cabin coffee set-up as an alternative. You can order rice milk, oat milk or almond milk through room service.

Do the menus on board show calorie content?

Menus on board don’t show the calories next to each meal. Unlike land-based establishments, there’s no legal UK requirement at present for cruise ships to display the caloric value of dishes on their menus.

I’m entitled to receive complimentary canapés while on board and I’m vegetarian/vegan or have another dietary requirement. How will you know whether to make canapés suitable for my dietary requirement if you don’t ask me this?

Please inform your cabin steward at your first meeting and they’ll try to accommodate this.

My dietary requirement extends into my lifestyle. Are the products used on board tested on animals or do they contain animal products?

Animal products can be used in manufacture or be present in all finished items without being visible or obvious, so we’re unable to confidently confirm that no animal products are used in our products on board.

I’ve pre-booked a speciality/alternative dining restaurant on My Cruise. Will they be made aware of my allergy/dietary requirement?

If you have registered your dietary requirements when booking or within the appropriate time before sailing, this can be accommodated. We still ask that you discuss this with the Food and Beverage representative on the first day of your cruise. If you haven’t done this, please discuss it in the meeting, but there’s no guarantee that your requirements can be met.

How do I pre-order my meals once I’m on board?

During your meal, you’ll be provided with the next day’s menus to choose from and the waiter can pre-order the next day’s choices at the same venue. If you eat at a different restaurant on the following day, you’ll need to collect the menus from there. For breakfast and lunch , please pre-order by 2pm for the next day. For dinner , please pre-order by 10am on the same day.

How can you support me if I experience an allergic reaction or anaphylactic shock on board?

We have a fully operational medical centre equipped to treat any dietary-related incidents, including anaphylactic shock.

Are allergens highlighted on food in the buffet?

There will always be a crew member on hand in the buffets to advise about this.

I have a dietary requirement/allergy and I’m vegetarian/vegan. Should I tell you about both of these so you can ensure my needs will be met when you pre-order food for my first day on board?

Yes, please give us all this information as we’ll pre-order your lunch and dinner for your first day. If you’re vegetarian or vegan with no other dietary requirements or allergies, you don’t need to tell us as vegetarian and vegan options are provided as standard.

How P&O Cruises supports your dietary requirements

We want to make incredible holiday experiences available to everyone. To ensure all guests can enjoy the delicious food included on board, here’s how we cater for your needs.

Dietary requirements we can cater for

When booking your holiday

Be sure to let our Customer Contact Centre or your travel agent know about any allergies, special dietary requirements or food intolerances when you book or no later than 3 days prior to departure, and keep us updated with any changes to these before your holiday begins.

If you book through our website, you’ll still need to call and make our Customer Contact Centre aware of your special dietary needs on 03453 555 111 (local call charges apply).

Vegetarian and vegan diets are catered for as standard across our fleet in all restaurants. You only need to tell us about these specific requirements if you’ve booked a fly-cruise through P&O Cruises, with a flight that includes a meal, so we can ensure the airline caters for you. If you’ve booked a flight yourself, you will need to let the airline know of any dietary requirements.

If your dietary requirements aren’t listed above, please read through our FAQs for more information. If you’re still not sure if your needs can be catered for on board, please call our Customer Contact Centre. We’ll do our best to accommodate your needs and we’ll send you an email (typically within five days) to let you know if we can cater for your dietary requirements.

If there are any changes to your dietary requirements or allergies, please advise us straight away via the Customer Contact Centre.

Guests who follow a kosher diet must inform us of this no later than 10 weeks before they sail. If we’re advised any later, or the cruise is booked within this time, we unfortunately won’t be able to accommodate this.

Guests who require baby food must inform us of this no later than eight weeks before they sail. The baby food we offer is HiPP Organic baby food jars (Stage 1 and Stage 2 only). If we’re advised any later, or the cruise is booked within this time, we unfortunately won’t be able to accommodate this.

On board your ship

We’re delighted to provide peace of mind through tailored menu options. We’ll always do our very best to accommodate everyone’s needs on board.

You’ll receive a welcome letter in your cabin inviting you to meet the Food and Beverage team. During this meeting, you’ll have the chance to talk with them about food safety during your holiday, gain advice on which restaurants to eat at, and find out how to pre-order your meals. We’ll be happy to organise and book dining for you in the Freedom and Club restaurants or make any reservations for the speciality restaurants. Guests with severe allergies are advised to use the included Freedom and Club restaurants to further minimise the risk of cross-contamination.

In the meantime, here’s some information we’d like you to know, which will be explained in more detail when you meet the Food and Beverage team on board.

Lunch and dinner for your first day on board has been pre-ordered on your behalf to ensure your requirements are met. We'll let you know which restaurant to go to on the day.

It's your responsibility to pre-order all your meals and allow us to make the necessary preparations; this includes all meals and afternoon tea.

Room service has a list of all guests’ dietary requirements and allergies.

Flights

For long-haul flights, we can accommodate the following requirements: vegan, vegetarian, diabetic, gluten free, children’s menu.

We can’t accommodate requirements that fall outside of this list, so we suggest you organise your own food or flights.

For short or medium-haul flights, we can’t accommodate any special requirements as food on the plane can be bought only from the airline.

Shore experiences

If you have registered your dietary requirements when booking or within the appropriate time before sailing, this can be accommodated. If you haven’t done this, it’s your responsibility to notify the Shore Experiences team about your requirements, but there’s no guarantee that these can be met.

Frequently asked questions

A letter will be sent to your cabin detailing how we can accommodate your requirement and who you should contact to discuss your needs. There will be instructions to meet a member of the Food and Beverage team, with details on what steps need to be taken. The letter will advise about food options, suggest a restaurant and book a table in a Freedom and Club restaurant. You should also advise us if you would like to eat at any alternative restaurants.

If you have severe allergies, you’ll be advised to use the Freedom and Club restaurants to ensure no cross contamination.

Please pre-order all meals in Freedom and Club restaurants and alternative restaurants to ensure we can make the necessary preparations to accommodate your needs. You don’t need to do this for vegetarian or vegan options as these are catered for as standard across our fleet in all restaurants.

Lunch and dinner will be pre-ordered on your behalf on the first day of the cruise to ensure your requirements are met. This isn’t necessary for vegetarian or vegan options as these are catered for as standard across our fleet in all restaurants.

It's your responsibility to pre-order all your meals and allow us to make the necessary preparations; this includes all meals and afternoon tea.

Room service has a list of all dietary requirements and allergies.

Our menus are designed to cater for a variety of tastes and dietary preferences. Amongst these, there’s a wide variety of options. We can cater for the 14 allergens recognised by the Food Standards Agency, in addition to a selection of dietary requirements. However, we’re unable to provide bespoke menus for individual groups or more specific categories of cuisine.

For any requests not listed, please firstly check if any answers provided in the FAQ help. If not, please email Diets@carnivalukgroup.com who will investigate further and tell the guest once we understand if we can accommodate the request.

It’s essential to maintain proper storage and temperature control for food safety. Our suppliers undergo rigorous food safety reviews and adhere to specific criteria, so we can’t allow food on board that hasn’t been through this process as it could contaminate our storage supplies.

You can bring on board – and keep in your cabin – ready-to-eat food that’s pre-packed by the manufacturer and doesn’t require temperature control. But we can’t prepare or reheat it to be eaten in any of our food venues. This is to prevent outside contamination and guarantee food safety.

You can bring on board – and keep in your cabin – ready-to-eat food that’s pre-packed by the manufacturer and doesn’t require temperature control, but it can’t be prepared or reheated on board. This is to prevent outside contamination and guarantee food safety.