Payment

Last updated: 30/09/2024

Making a payment towards your holiday:

How to Pay

• Online: To make a payment for your holiday, simply navigate to the balance payment page (found within the Manage my Booking page or in the website footer) and log in using your first and last name, date of birth and booking reference. Then follow the on-screen instructions to make a payment. It’s quick, easy, and you can rest assured that your payment is secure.
• By phone: Call our friendly Customer Contact Centre and they can take payment over the phone. 

Booked through a travel agent? Please contact them to settle the outstanding balance of your holiday.

Pay on a payment plan

For flexibility, we offer the option of a monthly payment plan to spread the cost of your holiday. To find out more, and how to set this up please visit here.

On-board payments

How to settle your on-board account:

At the end of your cruise, your on-board account will automatically be charged to the card registered to your cabin. If you prefer a different payment method, please visit Reception before disembarkation.

Charged twice for on-board spending? 

Each day whilst on board we will pre-authorise your card for your on-board spending. This gives you the peace of mind that you have the funds available on your chosen card to pay for all the great things you can enjoy during your holiday.

Your final payment will then be taken on your disembarkation day. The exact length of time in which your pre-authorisations are held may vary and could be up to 14 or 30 days, depending on which bank you use. Please contact your bank if you have any concerns or if the funds haven't been released by then. If the issue persists beyond the 30 day hold period, our Customer Contact Centre is ready to assist you. 

Additional information:

• Accepted payment methods: We accept Mastercard, Visa, American Express, and Diners Club International cards for payments made before your cruise. Unfortunately, we cannot accept Solo, Maestro, JCB, or prepaid cards at this time.
• Understanding pre-authorisation payments (pending transactions): When you make a payment, a pre-authorisation hold might temporarily appear on your card. This is a standard security check, and the funds are not deducted from your account. Once your payment is processed, the hold will be released.
• Multiple guests, multiple cards: Each adult guest in a cabin can register their own payment card for on-board spending. You can do this during the online check-in process or at Reception once on board.
• Partial payments: Want to spread the cost of your holiday? No problem! You can make partial payments online. Simply log in to the balance payment page and choose the payment amount.
• Using two different cards: You can use a different card to make a payment towards your balance than the one you used for your deposit.
• Using a credit card: You’ll not be charged a credit card fee on payment transactions.

Unable to Complete Your Booking?

If you're experiencing difficulties making a payment, please try the following:

• Try again later: Our system may be experiencing temporary issues.
• Use a different card: Sometimes, a different card can resolve the problem.
• Call our Customer Contact Centre: Our friendly team can assist you with payment over the phone through a secure process.

Remember: Full payment for your holiday is due 90 days before departure.

Enjoy your P&O Cruises holiday, we can’t wait to welcome you on board.

Still need help?

Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003. 

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