Excellent: Captain's leadership. Embarcation; impressive - especially luggage delivery. Cabin; provision, service. Buffet; available seating, access to each food area, quality, variety and temperature of food, staff attention to detail, table clearance. Freedom dining; management of access to tables on every occasion, quality of service and food. Headliner's shows. Ports of call. Poor: Open decks. Availability of seating, space to walk round open decks during sea days. Sun beds were 'bagged for the day often in clusters obstructing walk ways. Spending a measured, peaceable amount of time on open decks during sea days was a challenge. Did not see anyone using the showers before entering jacuzzis or the pool. Availability of seating in Live Lounge for second shows. Balconies very narrow. Compensation level for missed port of call inadequate.
As always I have thoroughly enjoyed my Stay with P & O cruises. The Britannia is a beautiful ship and the entire crew were excellent.The hygiene was excellent and my cabin couldn’t have been looked after any better by Namadev. The food was amazing and even though my family and I were freedom dining, because the 2 waiters who looked after tables 288 and 289 in the Peninsular restaurant were so polite and very friendly whilst serving our meals, we tried to have either of those 2 tables every night.
Not as good as we had expected.
We last did the Arcadia World Cruise, and this ship and cruise failed to match up. Ship layout too cramped, "balcony" very small. Plaza well worn furniture. Plaza buffet unimaginative. Ligurian Restaurant food good, if a little unvaried. Dining chairs too low. Overall staff not so attentive - probably due to change in tipping policy. Embarcation and debarcation very smooth. Poor legroom in Starlight theatre and smell of cooking every time we went there. Headliners very good, comedian Melbourne very good. Everything else mediocre and talks uninspiring.
Drinks service was very slow
Serve the drinks quicker waited too long . On one occasion the main meal arrived before the wine .
Service was good. From previous cruises meals have gone down hill- limited choise in resurant. Evening entertainment was on the whole good but entertainment during the day (one guest speaker for two weeks) was to say the least boring! Ports of call all interesting, which was why this cruise was chosen. Rather disappointed.
A good first time experience but with some unexpected elements
I felt underprepared for what a cruise was. More information prior to the cruise to reduce any anxieties would have been preferred; explaining what the checking in process was like, explaining you would be joining a ship that already had travellers on. This may seem obvious but I had no idea there were people on the ship who had been travelling for weeks prior. I experienced cold symptoms while onboard despite having the temperature in my room at a good temperature for myself and I also remembered to use the hand sanitisers and sinks provided on board. I had expected the food to be of a better standard, for example being in the Caribbean, the 'curried goat' and 'rice and peas' should have been authentic. There was often an overwhelming amount of information which was easily missed and a reminder over the tanoy would have been a better way to receive this information for some. Being on holiday, reading sheets and booklets isn't your priority. It wasn't always clear there was a deadline to read, have returned things by. One of our party didn't know there was a welcome meeting because it was in the horizon magazine which they didn't receive the fist few nights. This could have been reiterated by staff or just happened as standard. I did however enjoy the experience, there was plenty for my family to enjoy. once I had a motion sickness tablet I was able to enjoy the ride! My family thought the captain was great. He was very charismatic and commanded everyone's attention anytime he spoke. The entertainment team are a credit to P&O. Really enjoyed the sail away parties and the lido grill!
Improved customer service
needs a wow factor
It just didn't give the wow factor i was wanting, the food was great, the nighttime shows were lacking in quality and the rooms were dated.
I think P& O Cruise are good value
Yes I would recommend P & O, I like P & O for the entertainment I also like playing the card game Whist I find the drinks are a reasons .
Booked cruise to visit curacao very upset had to miss out due to problem with a t ui plane rather then plane sorting out problem we had to stay in Barbados to add insult to insult we were given £20 on board spend