Fantastic to get away on a cruise, food was fabulous, excellent service. Plenty of things to do, Iona was a lovely ship, Cabin was good, definitely recommend P and O to cruise with. Few things missing, IE chocolates at bedtime, due to covid restraints, not as many toiletries, but these things were minor, the rest was great.
Could do better and listen to feedback!
The cruise was great - but the entertainment was really poor, the comedian crude and not appropriate. The most annoying thing that if I made the effort to go to reception and give feedback about anything - no one wants to know! It was like - WE ARE P&O and we know best! Well, no you don't and you should have a process for any sort of feedback instead of ignoring it . New process for booking tables was chaos absolute chaos and not very well organised at all! Fortunately ship was only a third full - good luck when it is full. Our cabin steward was lovely and really helpful. I think that the cans of water and you having a cartel on the water when you can't fill up your own bottles is appalling. And not easy to find out what to do and how it works.
Loved Iona. Enjoyed our week on board. Cabins larger than Britannia (our usual ship). Bathroom really nice but missed the open wardrobe area. We were very lucky with the weather and were able to enjoy the many outside areas. The staff were all very pleased to be back and helpful as usual. We found the app for booking meals worked well and was better than on Britannia a few weeks ago. The menus were similar to Britannia with still slightly reduced choice compared with pre covid. No always available chicken for example. My husband missed this. I am a vegetarian and the vegetarian menu was not available although more choices were on the main menu and could also choose from the lunch menu to pre order. I am hopeful these will reappear in time. We mainly used the Pearl restaurant and the service was excellent especially from Joan and her colleague Sammia (? spelling) on reception desk. We enjoyed the Headliners shows and also the band Pulse in the Clubhouse. All in all a lovely week and we are back on Iona in October and January.
We had an amazing first cruise & P&O staff were amazing too
The whole cruise was spoilt by standing in a long line with other passengers on a sunny and hot afternoon at Southampton for around an hour or more, we were then taken into the luggage are where were required to show documentation which we had already forwarded electronically. We then had our lateral flow test and proceeded to the Ocean Terminal to be once again asked to answer questions we had already completed electronically. I am not sure why we needed to complete all the detail before arriving at Southampton to be asked the same question once again. The Iona is a superb ship and certainly our cabin 15 435 was first class and possibly the best after some sixty or more cruises with P& O, Cunard and Princess. The only complete was the noise from the Sky Dome late at night. I regret to say the food in the dinning rooms was not up to P & O standards which was understandable in the present circumstances. Lunch time appeared to be a baguette ever day! One morning it took us over an hour to be served in the dinning room and when our order arrived it was not what we ordered! Apart from that the staff were extremely good and doing a difficult job in difficult circumstances. I must add we recently cruised on the Regal Princess from the Mayflower terminal and from leaving our taxi to arriving into our cabin took less than thirty minutes.
Everything including Covid precautions
A very good cruise.
Everything onboard was very good. We were well looked after and had a very relaxing cruise. Considering all that has gone on recently, our trip was well handled, all personnel onboard were very helpful and polite, the facilities were very good and very clean. The only one bug bear was not being allowed to go ashore in Liverpool unless you were on an organised trip.
The whole experience was great from start to finish.
A wonderful cruise on Iona
The cruise was very well organised and without exception the staff were extremely helpful under very difficult covid restrictions.
Great to try Iona - lovely ship, great staff
My wife and I cruised on the 7 day Iona departing on 11th September - chasing the sun- and the captain was successful in providing us with sun for the whole cruise and we saw lots of dolphins. The pre-departure COVID testing centre was well organised. Our results were through quickly. Check-in and the embarkation terminal was well organised and we were on board within 40 minutes, having checked our car in with CPS. P&O allocated us cabin 11610. The configeration has not been shown in any literature or in the P&O on-line videos. Our queen sized bed was located just inside the balcony doors and the space between the bed and the curtains was tight. If the weather had been too cold to use the balcony, we would have had to sit on the side of the bed to watch the world go by - not ideal. The sofa was located adjacent to the wardrobes just past the bathroom. The bathroom was one of the best we've had! I'm sure that P&O designed the ship and the cabin sizes, and then made the bed to fit- I'm only 6 feet 4 inches tall but to get a comfortable nights sleep I had to sleep diagonally? First time in 13 cruises! We found the balcony to be more noisy on Iona as we all overlook the Promenade deck - not the sea as usual. At home we pre-booked the theatre. Once on board, after a minor hick-up with the P&O cruise app we had no problem making our bookings, but Travellers do need to be super quick as the popular venues fill up quickly. Chefs Table seemed a bit strange located in Horizon, with other guests walking through to get from point A to point B. The food in Sindu and the Olive Grove was excellent and we were well looked after by the staff. The other restaurants the staff were very good, but some of the food was the same old P&O. All staff were very welcoming, and were pleased to be back This was all done with a smile. (thank you all). All in all, a very enjoyable cruise, masks and all - just what we needed. Next cruise already booked.