Flexible booking terms
Rest easy with holiday flexibility
For added peace of mind, it helps to have added flexibility. With our fee-free flexible transfer policy, you have the option of changing your booking up to the date the balance for your holiday is due.Fee-free flexible transfer policy
If you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you’ve booked on a Select Price holiday. This means you can:
- Transfer your booking once
- Transfer your booking to a P&O Cruises holiday of equal or higher value
- Transfer your booking up to the date that the balance for your holiday is due (90 days prior to departure of your existing booking)
- Transfer your booking to a P&O Cruises holiday sailing within 6 months of the original sailing date for full World Cruises, Classic Southern Hemisphere Journeys, Grand Tours or Exotic fly-cruises or 12 months of the original departure date for all other cruises.
If you wish to transfer your booking, you should call our Customer Contact Centre or your travel agent if you booked with them.
This policy may be changed or withdrawn at any time without notice.
Cancelling your booking
If you're booked on a P&O Cruises holiday and you wish to cancel, the cancellation policy in our Booking Conditions applies. P&O Cruises will be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:
P&O Cruises Select Price and Early Saver:
| Period before departure within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of price) |
| From the date of booking until 91 days before departure | Deposit |
| 90 to 57 days | 50% |
| 56 to 42 days | 60% |
| 41 to 16 days | 75% |
| 15 to 6 days | 90% |
| Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure. | 100% |
Saver:
| Period before departure within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of price) |
| From the date of booking until departure, including failure to embark. | 100% |
What happens if I test positive for COVID-19 before my holiday?
We’re unable to accept guests who test positive for COVID-19 within 5 days prior to the cruise. If you’re impacted by this, you would need to call our Customer Contact Centre on 0344 338 8003 (local call charges apply) and not travel to the terminal/airport.
As travel insurance is a requirement of sailing please contact your travel insurance provider at your earliest convenience to claim for any associated loss if you’re unable to travel. The booking confirmation issued at the time of booking serves as proof of the holiday cost. We encourage you to keep hold of all booking documentation to assist you with your claim. If you need any further information, please don’t hesitate to contact us or your travel agent.