Flexible booking terms

Updated 3 August 2022

Rest easy with holiday flexibility

For added peace of mind, it helps to have added flexibility. With our fee-free flexible transfer policy, you have the option of changing your booking up to the date the balance for your holiday is due.

Fee-free flexible transfer policy

Holidays booked prior to 3 August 2022:

For any bookings made prior to 3 August 2022, if you wish to reschedule your holiday, you can make one further booking transfer up to the date that the balance for your holiday is due. This is available on Select Price and Early Saver holidays. However, the new booking must be of equal or higher value and must sail within 12 months of the original departure date (or 6 months for a World Cruise, Classic Southern Hemisphere Journey, Grand Tour or Exotic Fly-cruise).

Holidays booked from 3 August 2022 onwards:

For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you’ve booked on a Select Price holiday. This means you can:

  • Transfer your booking once
  • Transfer your booking to a P&O Cruises holiday of equal or higher value
  • Transfer your booking up to the date that the balance for your holiday is due (90 days prior to departure of your existing booking)
  • Transfer your booking to a P&O Cruises holiday sailing within 6 months of the original sailing date for full World Cruises, Classic Southern Hemisphere Journeys, Grand Tours or Exotic fly-cruises or 12 months of the original departure date for all other cruises.

 

If you wish to transfer your booking, you should call our Customer Contact Centre or your travel agent if you booked with them.

This policy may be changed or withdrawn at any time without notice.

Our refund guarantee

In the unlikely event that P&O Cruises needs to cancel your cruise, we guarantee you an enhanced Future Cruise Credit (FCC). This can be used on any new booking on sale in that period or you can use it to upgrade an existing booking. If you’d like to upgrade, please contact your travel agent or our Customer Contact Centre if you booked direct. Please note, this FCC is not covered by ABTA's scheme of financial protection, although any booking made using this FCC will be protected up to the amount of the refund due on the original booking. If the enhanced Future Cruise Credit offer does not meet your needs, you can request a full refund instead.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, if you cancel any refund will be given as an FCC. If we have to cancel due to COVID-19, you will be given a refund of your FCC.

Want to find out more about Future Cruise Credit (FCC)?

Cancelling your booking

If you're booked on a P&O Cruises holiday and you wish to cancel, the cancellation policy in our Booking Conditions applies. P&O Cruises will be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

P&O Cruises Select Price and Early Saver:

Period before departure within which written notice of cancellation is received by P&O Cruises Cancellation charges (percentage of price)
From the date of booking until 91 days before departure Deposit
90 to 57 days  50%
56 to 42 days  60%
41 to 16 days 75%
15 to 6 days 90%
Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure. 100%


Saver:

Period before departure within which written notice of cancellation is received by P&O Cruises Cancellation charges (percentage of price)
From the date of booking until departure, including failure to embark. 100%

What happens if I test positive for COVID-19 before my holiday? 

We’re unable to accept guests who test positive for COVID-19 within 7 days prior to the cruise. If you’re impacted by this, you would need to call our Customer Contact Centre on 0344 338 8003 (local call charges apply) and not travel to the terminal/airport.

As travel insurance, including cover for COVID-19, is a requirement of sailing please contact your travel insurance provider at your earliest convenience to claim for any associated loss if you’re unable to travel. The booking confirmation issued at the time of booking serves as proof of the holiday cost. We encourage you to keep hold of all booking documentation to assist you with your claim. If you need any further information, please don’t hesitate to contact us or your travel agent.