Flexible booking terms
Updated 1 February 2024
Rest easy with holiday flexibility
For added peace of mind, it helps to have added flexibility. With our fee-free flexible transfer policy, you have the option of changing your booking up to the date the balance for your holiday is due.Fee-free flexible transfer policy
If you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you’ve booked on a Select Price holiday. This means you can:
- Transfer your booking once
- Transfer your booking to a P&O Cruises holiday of equal or higher value
- Transfer your booking up to the date that the balance for your holiday is due (90 days prior to departure of your existing booking)
- Transfer your booking to a P&O Cruises holiday sailing within 6 months of the original sailing date for full World Cruises, Classic Southern Hemisphere Journeys, Grand Tours or Exotic fly-cruises or 12 months of the original departure date for all other cruises.
If you wish to transfer your booking, you should call our Customer Contact Centre or your travel agent if you booked with them.
This policy may be changed or withdrawn at any time without notice.
Cancelling your booking
If you're booked on a P&O Cruises holiday and you wish to cancel, the cancellation policy in our Booking Conditions applies. P&O Cruises will be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:
P&O Cruises Select Price and Early Saver:
| Period before departure within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of price) |
| From the date of booking until 91 days before departure | Deposit |
| 90 to 57 days | 50% |
| 56 to 42 days | 60% |
| 41 to 16 days | 75% |
| 15 to 6 days | 90% |
| Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure. | 100% |
Saver:
| Period before departure within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of price) |
| From the date of booking until departure, including failure to embark. | 100% |
What happens if I test positive for COVID-19 before my holiday?
Guests may still be eligible to embark the ship, we would advise guests to wear a facemask to the terminal and to declare their symptoms to the check-in staff. The on board medical team will provide a secondary medical screening, which could involve testing, and will make the final decision as to whether the guest is fit to travel. Depending on the timing of their symptoms they may be allowed to embark but have to go immediately into isolation in their room. It is the guests responsibility to confirm with their insurance provider that despite their symptoms and Covid-19 diagnosis that their policy is still applicable for this cruise.