Flexible booking terms

Updated 3 August 2022

For added peace of mind, it helps to have added flexibility. With our fee-free flexible transfer policy, you have the option of changing your booking up to the date the balance for your holiday is due.

Holidays booked prior to 3 August 2022:

For any bookings made prior to 3 August 2022, if you wish to reschedule your holiday, you can make one further booking transfer up to the date that the balance for your holiday is due. This is available on Select Price and Early Saver holidays. However, the new booking must be of equal or higher value and must sail within 12 months of the original departure date (or 6 months for a World Cruise, Classic Southern Hemisphere Journey, Grand Tour or Exotic Fly-cruise).

Holidays booked from 3 August 2022 onwards:

For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you’ve booked on a Select Price holiday. This means you can:

  • Transfer your booking once
  • Transfer your booking to a P&O Cruises holiday of equal or higher value
  • Transfer your booking up to the date that the balance for your holiday is due (90 days prior to departure of your existing booking)
  • Transfer your booking to a P&O Cruises holiday sailing within 6 months of the original sailing date for full World Cruises, Classic Southern Hemisphere Journeys, Grand Tours or Exotic fly-cruises or 12 months of the original departure date for all other cruises.

 

If you wish to transfer your booking, you should call our Customer Contact Centre or your travel agent if you booked with them.

This policy may be changed or withdrawn at any time without notice.

Cancelling your booking

If you're booked on a P&O Cruises holiday and you wish to cancel, the cancellation policy in our Booking Conditions applies. P&O Cruises will be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales:

P&O Cruises Select Price and Early Saver:

Period before departure within which written notice of cancellation is received by P&O Cruises Cancellation charges (percentage of price)
From the date of booking until 91 days before departure Deposit
90 to 57 days  50%
56 to 42 days  60%
41 to 16 days 75%
15 to 6 days 90%
Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure. 100%


Saver:

Period before departure within which written notice of cancellation is received by P&O Cruises Cancellation charges (percentage of price)
From the date of booking until departure, including failure to embark. 100%

What happens if I test positive for COVID-19 before my holiday? 

If you, or a member of your household, test positive for COVID-19 within 10 days of your holiday or are not permitted to travel following completion of the Health Declaration questionnaire, you will be denied boarding. However, so you can sail with us in the future, we’re pleased to say you’ll receive a Future Cruise Credit (FCC) to the value of the cruise. We’ll also automatically refund any pre-cruise purchases made through My P&O Cruises*.

If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.

*Your FCC is non-refundable and is not ABTA or ATOL protected until a new booking is made. If your cruise is part of a wider holiday package booked through a tour operator, please contact them for information relating to their policies if you are denied boarding.