Emergencies and other information
In the event of an emergency, guests will not be able to use the lifts. Guests who cannot independently get to their muster stations (which could be up or down several flights of stairs) due to disability, health or mental capacity must be pre-registered for assistance to ensure we have enough crew allocated and for us to comply with our Safety of Life at Sea (SOLAS) requirements. It is therefore vital that you inform us by completing the on-board needs questionnaire, calling the contact centre on 0345 355 5111 or e-mailing firstname.lastname@example.org. Even if you are travelling with someone who can support you, you must still please register for assistance as that person may not be with you in the event of an emergency. If you arrive at the terminal and require assistance in the event of an emergency and have failed to disclose this requirement before, you may be denied boarding under safety grounds.