There are two different types of emergency assistance: An evacuation chair – for example, you would be unable to use the stairs due to mobility or other circumstances. For anyone bringing a wheelchair or mobility scooter, this is a mandatory requirement. One-to-one assistance – if you need someone to guide and steady you on the stairs due to mobility or other circumstance, this is a mandatory requirement. For anyone bringing a mobility aid, like a walking stick or walker, this is recommended.

Emergencies and other information

In the event of an emergency, guests will not be able to use the lifts. Guests who cannot independently get to their muster stations (which could be up or down several flights of stairs) due to disability, health or mental capacity must be pre-registered for assistance to ensure we have enough crew allocated and for us to comply with our Safety of Life at Sea (SOLAS) requirements. It is therefore vital that you inform us by completing the on-board needs questionnaire, or contacting us. Even if you are travelling with someone who can support you, you must still please register for assistance as that person may not be with you in the event of an emergency. If you arrive at the terminal and require assistance in the event of an emergency and have failed to disclose this requirement before, you may be denied boarding under safety grounds.

There are two different types of emergency assistance:

An evacuation chair – for example, you would be unable to use the stairs due to mobility or other circumstances. For anyone bringing a wheelchair or mobility scooter, this is a mandatory requirement.
One-to-one assistance – if you need someone to guide and steady you on the stairs due to mobility or other circumstance, this is a mandatory requirement. For anyone bringing a mobility aid, like a walking stick or walker, this is recommended.

It is a booking condition to have fully comprehensive travel insurance that covers you for all pre-existing medical conditions. Please be aware that the onboard medical centre is a private healthcare facility and costs apply that are payable onboard, additionally, in the event of your requiring medical care that cannot be provided on board, you will be medically disembarked to a facility ashore for ongoing care. Thereafter your insurer will be responsible for facilitating your medical care and your repatriation home including any flights needed to repatriate you from the overseas location. We recommend you discuss your travel itinerary with your doctor so that they can confirm your fitness to travel, and to avoid problems that might arise on holiday and which are not covered by appropriate insurance.

We will do all we can to assist you while you’re on holiday with us. As cabins and seating for dining are allocated according to the type of fare you've booked and the date your booking was made, we are unable to make any changes to these. If you wish to discuss either of these areas, please speak with your travel agent or our Customer Contact Centre. For further information on the EU Regulation 1177/2010 on the rights of passengers when travelling by sea and inland waterway, please click here.

For further information on the EU Regulation 1177/2010 on Guest Rights when Travelling by Sea and Inland Waterways, please click here.

Emergencies and other information

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