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To help you to feel comfortable throughout your holiday, we’ve introduced enhanced health and well-being measures to protect everyone on board. These include:

• Health screening at the cruise terminal
• Enhanced on-board ventilation systems to improve and increase filtration and fresh air
• Even higher levels of cleanliness and enhanced sanitation
• Plans in place to manage your medical needs
• Mask wearing – We recommend that guests wear masks on board, but they’re only required in the medical centre. Some destinations may also require you to wear masks when ashore and we recommend taking one with you whenever you disembark the ship.
  
• Hand washing – Thorough hand washing and regular sanitising is encouraged throughout your holiday.
• Reporting COVID-19 symptoms – All our ships have 24/7 medical centres staffed by experienced doctors and nurses to help support your health needs. Please report any COVID-19 symptoms to the medical team straight away.
   

Our well-being measures are subject to change, and may do so during your cruise, as we work with experts and government bodies to respond to the latest advice. Rest assured our focus is always to protect the health and well-being of our guests, crew and the communities we visit.

Muster drills

Upon embarkation, one of our friendly crew members will be able to help direct you to your muster station. You’ll have your boarding pass scanned and can familiarise yourself with your muster station, ensuring you know where you need to go in the event of an emergency. When you arrive at your cabin, we ask that you watch our safety video that will be showing on your in-cabin TV. This includes important health, well-being and safety information as well as the actions you would need to take in the unlikely event of an emergency, including a life jacket demonstration. Once this is done, you can relax, explore and enjoy everything your ship has to offer.

Pre-existing medical requirements

If you have any pre-existing medical requirements, we advise that you discuss your travel plans with your doctor.

Unfortunately, we’re unable to accept guests who:

• Require supplementary oxygen (via tank or cylinder)
• Require haemodialysis
• Have tested positive for COVID-19 within 5 days prior to the cruise
   

Guests who use overnight CPAP for sleep apnoea will be able to travel, however, guests requiring oxygen via concentrator, those who utilise mechanical ventilatory support and those requiring peritoneal dialysis will only be accepted to travel with prior confirmation from our medical team. You can contact our medical team via our contact centre.

Pregnancy

Pregnant guests can travel with us up to the 24th week of pregnancy (i.e. 23 weeks +1 day or more). If you will enter the 24th week of your pregnancy at any point during the cruise, unfortunately you won’t be permitted to travel with us.

Please advise us that you are expecting a baby. You'll be required to send confirmation of your expected due date (EDD), certified by your doctor or midwife, confirming you are fit to travel.  We will then determine whether you are able to travel on your planned cruise; if you will be in the 24th week of your pregnancy at any point during the cruise you will be assisted to make an alternate holiday arrangement. Please be aware that if you are found to be in the 24th week of your pregnancy or later at embarkation, you will not be permitted to board and it will not be possible to support alternate holiday arrangements.

Please send your letter to medical@carnivalukgroup.com

If you or a member of your travelling party tests positive for COVID-19 during your cruise, we’ll take care of you

If you test positive for COVID-19 whilst on board, you will need to isolate for your well-being and the well-being of other guests. We’ll make sure you’re well looked after with full room service, a menu choice of three meals a day, free access to TV channels and laundry service. Our dedicated medical experts will also be on hand to take care of you as you cope with the symptoms of COVID-19. This will be for either the duration of the required isolation, until the next port of call, or until the scheduled port of disembarkation.

Vaccinated close contacts of guests who test positive whilst on board are not required to go into isolation but additional testing and other protocols, such as in-cabin dining, may apply.

Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some countries may also require guests to isolate ashore.

UK resident guests who are in isolation on their return to Southampton will be able to travel home after disembarkation.

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