If you or a member of your travelling party tests positive for COVID-19 during your cruise, we’ll take care of you
If you test positive for COVID-19 whilst on-board, you will need to isolate for your well-being and the well-being of other guests. We’ll make sure you’re well looked after with full room service, a menu choice of three meals a day, free access to TV channels and laundry service. Our dedicated medical experts will also be on hand to take care of you as you cope with the symptoms of COVID-19. This will be for either the duration of the required isolation, until the next port of call, or until the scheduled port of disembarkation.
Vaccinated close contacts of guests who test positive whilst on board are not required to go into isolation but additional testing and other protocols, such as in-cabin dining, may apply.
Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some ports may require guests and their close contacts who have tested positive to disembark their ship and continue their period of isolation ashore in that country.
If you’re required to disembark the ship, we’ll always work with the local authorities to secure the most appropriate accommodation for your period of isolation. In most instances, these will be pre-determined hotels which have been identified as ones able to accommodate positive cases of COVID-19. Our dedicated support team will help you to contact your travel insurance provider*.
All UK resident guests who test positive for COVID-19 and are in isolation on their return to Southampton will be able to travel home to isolate after disembarkation.
If you're required to isolate/quarantine, or in some cases disembark the ship, due to testing positive for COVID-19 during your holiday, you'll need to contact your travel insurance provider to claim for any associated loss.
*Per our booking conditions it is mandatory to have travel insurance with COVID-19 cover. If you unfortunately test positive during your holiday, you should let your insurance company know immediately and keep them updated throughout your period of isolation.
