If you or a member of your travelling party tests positive for COVID-19 during your cruise, we’ll take care of you
If you test positive for COVID-19 whilst on-board, you will need to isolate for your well-being and the well-being of other guests. We’ll make sure you’re well looked after with full room service, a menu choice of three meals a day, free access to TV channels and laundry service. Our dedicated medical experts will also be on hand to take care of you as you cope with the symptoms of COVID-19. This will be for either the duration of the required isolation, until the next port of call, or until the scheduled port of disembarkation.
Vaccinated close contacts of guests who test positive whilst on board are not required to go into isolation but additional testing and other protocols, such as in-cabin dining, may apply.
As per our booking conditions, it is mandatory to have travel insurance with COVID-19 cover. If you test positive for COVID-19, you should contact your insurance provider immediately so they may assist with travel arrangements and open a claim for any associated expenses. We will provide you with complimentary internet and calls to help you with this important step.
Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some countries may also require guests to isolate ashore.
UK resident guests who are in isolation on their return to Southampton will be able to travel home after disembarkation.