Will I be compensated or reimbursed?

We understand that unexpected situations can arise, and you might have questions about compensation or reimbursement. Here's a breakdown to help you navigate these situations.

Compensation

Last updated: 19/09/2024

Compensation

While we strive to adhere to our planned itinerary, unforeseen circumstances may occasionally result in changes.

If there are changes to your itinerary that impact your cruise experience, we recommend contacting your travel insurer to explore your options for any disruption caused by these changes. 

Here's how we can help:

If your travel insurer requires a confirmation letter from P&O Cruises to support your claim, please contact us. We'll be happy to arrange a letter confirming the itinerary change.

  • Flight Delay Compensation: Unfortunately, P&O Cruises cannot offer compensation for flight delays. Any claims for flight delays should be directed to your airline provider.

Reimbursement

To ensure a smooth boarding process and avoid any unnecessary expenses, we recommend reviewing your booking terms and conditions carefully before your departure. This will help ensure you have all the necessary travel documents and booking details.

You can find the booking terms and conditions here.

Denied Boarding:

In the rare case of denied boarding, a P&O Cruises representative will be available at the terminal to assist you. However, please note that any additional costs incurred due to denied boarding, such as rearranged flights or accommodation, will be at your own expense. You can then file a claim with your travel insurance provider to see if they can reimburse these costs.

Important to remember:

  • Your travel insurance policy is vital for situations like these. We highly recommend having comprehensive travel insurance to cover unexpected events. To find out more about cruise specific travel insurance, as well as our partnership with Holiday Extras, click here.

We hope this information helps! Relax, and get ready for a fantastic P&O Cruises experience.

Still need help?

Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003. 

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