P&O Cruises extends pause in operations until 15 May 2020
P&O Cruises is extending its pause in operations up to and including May 15, 2020 as a result of the continued impact of COVID-19.
It is clear that the original date of 11 April to resume sailings, which would have been a 30 day pause in operations, is just not feasible in light of the recent government announcements.
Regrettably, therefore, we are now extending this pause in operations for all sailings up to and including 15 May.
As we work through the evolving guidelines and restrictions in ports of call around the world future itineraries may be subject to change and we are looking at how we phase our ships back into service.
Given the current restrictions around the world it is prudent and practical to extend the pause until normal operations can be resumed.
We shall be constantly monitoring the situation over the coming weeks and months. As ever, our priority remains our guests and crew. We wholeheartedly wish you well in the coming months and hope we will have the opportunity to welcome you on board with us again soon.
Here’s P&O Cruises President Paul Ludlow with a few words on the extension to the pause:
All guests with a holiday booked up to and including 15 May this year will automatically receive a Future Cruise Credit of 125%
If you have a P&O Cruises holiday booked that was due to depart prior to and including 15 May 2020, we’re very sorry to have to cancel your plans. We are pleased to offer you a 125% Future Cruise Credit to be used for a future cruise sailing any time before the end of March 2022 – simply book by 31 December 2021. There’s no need to contact us; your Future Cruise Credit will be automatically applied within the coming weeks against each individual on the booking.
If, for any reason, the enhanced 125% Future Cruise Credit offer does not meet your needs, please let us know via this web form. We are unable to facilitate any such queries via our contact centre at this time.
Iona’s maiden cruise
In addition, the restrictions have forced the temporary slow down of work by Meyer Werft in Germany, where the final outfitting on new ship Iona is being completed.
We are working with the team at the shipyard to see how this will impact upon Iona’s delivery.
We are all so sorry for the disappointment this will cause to our guests who had booked Iona’s maiden cruise on 14 May.
For all forthcoming holidays we will continue to work closely with the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC) and Public Health England so that you can still enjoy the holiday you deserve.
Given the changing advice, restrictions and evolving situation, as you can imagine, our customer contact centre has been overwhelmed so please only contact us by phone if it is a matter of urgency. We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need. Thank you for your patience and understanding at this difficult time.
Take care of yourselves and we hope to be off, sailing with you again soon.