Latest Travel Guidance
We have extended our pause in response to the current restrictions on international travel. You can see the full list of cancelled holidays here. If you were booked on a cancelled cruise, we will contact your directly to discuss your options.
Health and well-being on board
We continue to work in partnership with public health agencies at the highest level as well as Department for Transport, EU Healthy Gateways and Cruise Lines International Association (CLIA), the industry governing body on our comprehensive framework of protocols to protect the health and well-being of all on board.
Although the exact measures may change as the advice continues to evolve, you can have the confidence that we will have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout the ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore.
For years, we have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning and disinfecting procedures. For years, we have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment and this will, of course, continue across the fleet.
We cannot wait to welcome you back on board as we continue to honour our highest responsibility – the health, safety and well-being of our guests, crew and communities we visit, along with compliance and environmental protection.
Future Cruise Credits
All guests with bookings on a cancelled cruise will be notified and will automatically receive an enhanced 125% Future Cruise Credit or alternatively can fill in the web form for a 100% refund. The FCC will be added to your account automatically and may be used any time before December 2021 and put towards any holiday on sale at that time.
Already booked? Why not use your FCC to make your next holiday even more special. Find out more here.
If the enhanced 125% Future Cruise Credit offer does not meet your needs, please let us know via this web form. The deadline to request a refund is 31 December 2021.
◊5% low deposit applicable to new Select Price or Early Saver bookings made by 1 June 2021 on applicable departures of 19 nights or less before 30 October 2022. For bookings made after the balance due date the full amount will be due at time of booking. Offer is combinable with our current on-board spending money offer on qualifying departures before 30 October 2022. We reserve the right to withdraw this offer in whole or on individual cruises at any time.