We have extended our pause in operations into April 2021
We have extended our pause in response to the current uncertainty around European ports of call. You can see the full list of cancelled holidays here.
P&O Cruises president Paul Ludlow said: “With hopeful news headlines, clearly we do not want to extend our pause in operations any further than absolutely necessary but given the ever-changing guidance around international travel and the varying regulations in many European ports of call, we felt it prudent to cancel these extra dates.
“In addition, as the final payments for these cruises are due very soon, we felt it was the right thing to do for our guests.
“We are so sorry to disappoint those who were due to travel but really hope they will re-book for later in the year or for our new programme of summer 2022 holidays which went on sale earlier this month with strong demand, showing great confidence in cruising in the future.”
Aurora’s 30 night USA & Canada cruise, sailing on September 2, 2021 is not available to book at the moment while we review the US Centers for Disease Control and Prevention's latest guidance for cruise ships which prohibits cruises of over eight days which visit US ports and depart prior to November 2021. Existing bookings are unaffected.
We continue to work in partnership with public health agencies at the highest level as well as Department for Transport, EU Healthy Gateways and Cruise Lines International Association (CLIA), the industry governing body.
Through Carnival Corporation, the world’s largest cruise company, we are leading the conversation on COVID-19 and the ‘new normal’. Throughout the pause in our operations, we have been consulting and assembling the most brilliant minds in medical science and public health. As an industry, we are all in this together to reach the best possible solutions for our guests and crew as we work towards sailing again. To accomplish this we will be openly sharing insights from these scientific and medical experts.
Health and well-being on board
We have recently shared details of our new health protocols, take a look here. Although the exact measures may change as the advice continues to evolve, you can have the confidence that we will continue to have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout the ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore.
For years, we have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning and disinfecting procedures. For years, we have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment.
We will work closely with medical experts and global authorities to help us determine the best way to move forward while honouring our highest responsibility – the health, safety and well-being of our guests, crew and communities we visit, along with compliance and environmental protection.
Future Cruise Credits
All guests with bookings on a cancelled cruise will be notified and will automatically receive an enhanced 125% Future Cruise Credit or alternatively can fill in the web form for a 100% refund. The FCC will be added to your account automatically and may be used any time before December 2021 and put towards any holiday on sale at that time.
When booking your next adventure, you can redeem your FCC directly online – there’s no need to call us. Already booked? Why not use your FCC to make your next holiday even more special. Find out more here.
We are also offering a 5% deposit◊ for new bookings made by 30 November 2020 on applicable Early Saver and Select Price holidays of 19 nights or fewer sailing before October 2022. Take a look at our latest offers.
If, for any reason, the enhanced 125% Future Cruise Credit offer does not meet your needs, please let us know via this web form. We have extended the deadline to request a refund until 30 April 2021 as we have recently launched our summer 2022 cruise holiday collection and we appreciate these new cruises may be of interest to those currently holding a Future Cruise Credit.
◊5% low deposit applicable to new Select Price or Early Saver bookings made by1st March 2021 on applicable departures of 19 nights or less before October 2022.. Offer is combinable with our current on-board spending money offer on qualifying departures before 30 October 2022. We reserve the right to withdraw this offer in whole or on individual cruises at any time.
~Book an applicable holiday and 3rd and 4th adult guests sail from £99pp. Available on selected off-peak cruises sailing from Southampton for 6-10 nights when sharing an applicable cabin with two full paying adults. Prices vary by cruise type, date and duration, are subject to availability and may go up or down. Offer excludes BE grade cabins. Offer available on selected holidays departing on or after 18 March 2022, and is subject to availability. We reserve the right to withdraw these offers in whole or on individual cruises at any time.