Extension to our pause up to and including 12 November 2020
We have acknowledged the Foreign & Commonwealth Office (FCO) guidance and extended our pause in operations by a further month. It is clear that whilst the guidance is in place, it’s not advisable for us to resume sailing.
As well as all cruises sailing up to and including 12 November 2020, we will sadly also be cancelling Aurora’s Caribbean and South America Adventure and Arcadia’s World Cruise holidays sailing from January - March 2021. Given long-term planning, combined with the complexity and length of these long-haul itineraries and evolving border restrictions, we need to ensure that we adhere to the current guidance.
We know that these cruises, in particular, are holidays of a lifetime and we are so sorry for the disappointment that these cancellations will cause.
We continue to work in partnership with public health agencies at the highest level as well as Department for Transport, EU Healthy Gateways and Cruise Lines International Association (CLIA), the industry governing body. We will follow all applicable guidelines to enhance our already stringent measures to keep our guests and crew healthy and well and we will not resume sailing until this approved framework is in place. Fundamentally, we will be adopting best practice within the travel industry.
The good news is that confidence in cruising is strong and we are seeing increasing and significant demand for our holidays so we are optimistic for the future. We know that the FCO guidance is under constant review and we are hopeful that, as they are aware of the work the industry is doing, this will change before too long.
Here’s P&O Cruises president Paul Ludlow with a few words on the extension to the pause:
Through Carnival Corporation, the world’s largest cruise company, we are leading the conversation on COVID-19 and the ‘new normal’.
Throughout the pause in our operations, we have been consulting and assembling the best minds in medical science and public health. As an industry, we are all in this together to reach the best possible solutions for our guests and crew as we work towards sailing again. To accomplish this we will be openly sharing insights from these scientific and medical experts.
In partnership with the World Travel & Tourism Council (WTTC), the WTTC/Carnival Corporation Global Science Summit on COVID-19 took place on 28 July 2020. This virtual scientific summit saw global tourism leaders, WTTC Members, government agencies, destination partners, trade and private businesses share the latest scientific knowledge and evidence-based best practices related to prevention, detection, treatment and mitigation of COVID-19. For more information, please go to www.Covidsciencesummit.com
Health and well-being on board
Whilst we are still working on the exact measures as the advice evolves, you can have the confidence that we will continue to have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout the ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore.
For years, we have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning and disinfecting procedures. For years, we have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment.
We will work closely with medical experts and global authorities to help us determine the best way to move forward while honouring our highest responsibility – the health, safety and well-being of our guests, crew and communities we visit, along with compliance and environmental protection.
Future Cruise Credits
Guests booked on the cancelled cruises will automatically receive an enhanced 125% Future Cruise Credit or alternatively can fill in the website form for a 100% refund. The FCC will be added to your account automatically and may be used any time before December 2021 and put towards any holiday on sale at that time.
There are lots of ways to use your FCC. When booking your next adventure, you can redeem your FCC directly online – there’s no need to call us. Already booked? There’s plenty more that your FCC can do. Find out more here.
We are also offering a 5% deposit◇ for new bookings made between 4 August and 30 November 2020. The 5% deposit is available on applicable Early Saver and Select Price holidays of 19 nights or fewer from January 2021. Find out more here.
If, for any reason, the enhanced 125% Future Cruise Credit offer does not meet your needs, please let us know via this web form. We are unable to facilitate any such queries via our Customer Contact Centre at this time.
◊5% low deposit applicable to new Select Price or Early Saver bookings made by 30 November 2020 on applicable departures of 19 nights or less from January 2021 to April 2022. For bookings made within 90 days of departure the full balance will be due at time of booking. Offer is combinable with our current on-board spending money offer on qualifying departures before 2 April 2022. We reserve the right to withdraw this offer in whole or on individual cruises at any time.