Latest travel guidance

We’re planning ahead and there’s plenty to look forward to

We’re happy to announce our expected deployment and phased international re-start plan for the remainder of 2021 and into early 2022. Following their UK summer staycations, Britannia will begin her planned western Mediterranean itineraries on 25 September 2021 and Iona will start her holidays from the same date, beginning with an exploration of Spain and Portugal. 

However, whilst we are planning for the future, given the current traffic light system for international travel, a number of itineraries have had to be cancelled.  Cruises on Ventura are paused until 3 October 2021, cruises on Azura are paused up until 10 December 2021, cruises on Arcadia are paused up until 27 March 2022 and cruises on Aurora are paused up until 13 April 2022.

Also, due to a lack of availability of charter aircraft on Caribbean routes, it has been necessary to cancel all seven and fourteen night Britannia fly-cruises which start or end in St Lucia from October 2021 through to March 2022. Due to COVID-19 protocols we are not permitted to allow guests on board who have taken scheduled flights to St Lucia, therefore this will no longer be a turnaround port for boarding or disembarking guests. Our Caribbean fly-cruise holidays starting and ending in Barbados are still going ahead as planned.

You can see the full list of cancelled holidays here.

View here frequently asked questions for St Lucia turnaround cancellation.

We’re sorry to have taken this step and would like to remind our guests that we are offering a series of short UK holidays this summer if you’re eager to get back on board. These short breaks are available to book now with the added benefit of free flexible transfers^ and on-board spending money on applicable Early Saver holidays booked by 17 August 2021*

P&O Cruises president Paul Ludlow said:

“We are very much looking forward to getting Britannia and Iona back to sea for the series of UK coastal cruises – staycations at their best – which are certainly proving very popular and then beginning our international re-start as we phase in each of the other ships.

“As we know, the UK Government has developed a traffic light system for holidays abroad this summer. The current situation means that whilst unfortunately there will be a number of cancellations of itineraries on some ships, we are looking ahead and planning for the future with vigour.

“We are confident that destinations will soon open up their borders both for UK travellers and also for cruise ships. Spain and its islands and the Caribbean are both looking very positive and we are seeing, one by one, countries publicly looking forward to welcoming us back.”

Please note, our vaccination policy has changed for cruises sailing from 25 September 2021 until the end of 2021; you can view full details here.

Future Cruise Credits

Guests on cruise B124B will automatically receive a Future Cruise Credit worth 125% of monies paid. If you had booked cruise B124B using an FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of the FCC payment was less than the value of cruise B124B, you will receive 125% FCC for the cash element of monies paid.

All other guests who have had their cruise cancelled will automatically receive a Future Cruise Credit worth 125% of the standard deposit terms, and 100% of any additional monies paid. If you had booked this cruise using your FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC.  Any additional monies paid will be returned as an FCC.

This Future Cruise Credit can be redeemed against any new booking, on any cruise on sale at the time of booking. Cruises currently on sale run through to April 2023. Alternatively, you can fill in the web form for a 100% refund. If you’re looking to use it for a specific date, itinerary or ship, please do book early as 2022/23 sailings are filling up.

Please note, where guests have booked their own scheduled flights to/from St Lucia the FCC will not be covered by ABTA's scheme of financial protection, although any booking you make using the FCC will be protected up to the amount of the refund due on your original booking. We advise you contact your air provider or booking agent to discuss options in relation to your scheduled flight. These FCCs can be used at any time as they have no expiry date and can be used against any P&O Cruises holiday on sale at the time of booking.

When booking your next adventure, you can redeem your FCC directly online – there’s no need to call us. 

Already booked? Why not use your FCC to make your next holiday even more special. Find out more here.

If the enhanced Future Cruise Credit offer does not meet your needs, please let us know via this web form

Future Cruise Credits

In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be used any time and can be redeemed against any new booking on a P&O Cruises holiday. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if after the date the balance for their holiday is due).

Guests may also use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or our Customer Contact Centre, if they have booked direct.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time in respect of the original monies paid. If you had made a booking on a recently cancelled cruise (announced 22 June 2021 or 27 July 2021) using your FCC from a previously cancelled cruise, you will receive the same value of that FCC back.If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC.  Any additional monies paid will be returned as an FCC.

Please note, where guests have booked their own scheduled flights to/from St Lucia the FCC will not be covered by ABTA's scheme of financial protection, although any booking you make using the FCC will be protected up to the amount of the refund due on your original booking. We advise you contact your air provider or booking agent to discuss options in relation to your scheduled flight. These FCCs can be used at any time as they have no expiry date and can be used against any P&O Cruises holiday on sale at the time of booking.

Bonding

100% of the price you paid for your cruise and held as an FCC is protected by ABTA or ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate (for fly-cruises) and your proof of payment, such as credit card statements.

Health and well-being on board


We continue to work in partnership with public health agencies at the highest level as well as Department for Transport, EU Healthy Gateways and Cruise Lines International Association (CLIA), the industry governing body on our comprehensive framework of protocols to protect the health and well-being of all on board. 

Although the exact measures may change as the advice continues to evolve, you can have the confidence that we will have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout the ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore. 

For years, we have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning and disinfecting procedures. For years, we have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment and this will, of course, continue across the fleet. 

We cannot wait to welcome you back on board as we continue to honour our highest responsibility – the health, safety and well-being of our guests, crew and communities we visit, along with compliance and environmental protection.