Latest travel guidance
Future Cruise Credits
If your holiday was affected by the update to our vaccination policy announced on the 30 September 2021, you can receive an enhanced Future Cruise Credit worth 125% of monies paid to date towards your holiday. If you had booked this cruise using your FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard payment terms, you will receive the relevant FCC amount back and 125% of the cash element of the payment, as an FCC. Any additional monies paid will be returned as an FCC.
This Future Cruise Credit can be redeemed against any cruise on sale at the time of booking. Cruises currently on sale run through to April 2023. Alternatively, you can fill in the web form for a 100% refund. If you’re looking to use it for a specific date, itinerary or ship, please do book early as 2022/23 sailings are filling up.
When booking your next adventure, you can redeem your FCC directly online – there’s no need to call us.
Already booked? Why not use your FCC to make your next holiday even more special. Find out more here. If the enhanced Future Cruise Credit offer does not meet your needs, please let us know via this web form.
Future Cruise Credits
In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be redeemed against any new booking on a P&O Cruises holiday on sale in that period. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if after the date the balance for their holiday is due).
Guests may also use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or our Customer Contact Centre, if they have booked direct.
All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time in respect of the original monies paid. If you had made a booking on a recently cancelled cruise (announced 22 June 2021 or 27 July 2021) using your FCC from a previously cancelled cruise, you will receive the same value of that FCC back.If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.
Please note any FCCs issued for the cancellation of a non fly-cruise booking by P&O Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. These FCCs can be used against any holiday that is on sale at the time of booking.
In respect of fly-cruises, with the exception of those guests who book their own scheduled flights, 100% of the price you paid for your fly-cruise and held as an FCC is protected by ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate and your proof of payment, such as credit card statements.