Latest travel guidance
International holidays are back
After our summer of UK coastal cruises, it’s time to take our ships further afield as we begin international cruising once again. Initially Britannia, Iona and soon Ventura will take to the seas with Azura following in December. We’re so looking forward to when Aurora and Arcadia can also return to service. (You can see the full list of cancelled holidays here.)
Now that we are sailing internationally it is imperative that we work hand in hand with our regional partners in the destinations we visit and that we comply with their local protocols and entry requirements. Our ships need to be able to berth and we need to ensure that our guests are able to enjoy time ashore --whether that is independently or on organised experiences and those options may vary according to the port.
For the latest information on the requirements of the ports we visit, click here.
Our suite of protocols is designed to adapt as needed to evolve to the changing public health situation related to COVID-19 and as such we need to make a change to the vaccination policy for all Caribbean holidays on Britannia and Azura. Given the long-haul destinations, the number of ports of call in different countries combined with the current health protocols and entry requirements in the Caribbean, all guests of all ages will need to be fully vaccinated in order to travel on any Caribbean holiday up to and including 27 March 2022. This policy will also include our long Caribbean cruises on Ventura and Aurora leaving in January and February next year.
As always, our priority is the health and well-being of all on board and we will contact those guests who may be affected by this change.
Here’s P&O Cruises president Paul Ludlow with a full update:
Future Cruise Credits
If your holiday was affected by the update to our vaccination policy announced on the 30 September 2021, you can receive an enhanced Future Cruise Credit worth 125% of monies paid to date towards your holiday. If you had booked this cruise using your FCC from a previously cancelled cruise, you will receive the same value of that FCC back. If the value of your FCC payment was less than the value of the standard payment terms, you will receive the relevant FCC amount back and 125% of the cash element of the payment, as an FCC. Any additional monies paid will be returned as an FCC.
This Future Cruise Credit can be redeemed against any cruise on sale at the time of booking. Cruises currently on sale run through to April 2023. Alternatively, you can fill in the web form for a 100% refund. If you’re looking to use it for a specific date, itinerary or ship, please do book early as 2022/23 sailings are filling up.
When booking your next adventure, you can redeem your FCC directly online – there’s no need to call us.
Already booked? Why not use your FCC to make your next holiday even more special. Find out more here. If the enhanced Future Cruise Credit offer does not meet your needs, please let us know via this web form.
Future Cruise Credits
In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be redeemed against any new booking on a P&O Cruises holiday on sale in that period. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if after the date the balance for their holiday is due).
Guests may also use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or our Customer Contact Centre, if they have booked direct.
All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time in respect of the original monies paid. If you had made a booking on a recently cancelled cruise (announced 22 June 2021 or 27 July 2021) using your FCC from a previously cancelled cruise, you will receive the same value of that FCC back.If the value of your FCC payment was less than the value of the standard deposit, you will receive the relevant FCC amount back and 125% of the cash element of the deposit paid, as an FCC. Any additional monies paid will be returned as an FCC.
Please note any FCCs issued for the cancellation of a non fly-cruise booking by P&O Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. These FCCs can be used against any holiday that is on sale at the time of booking.
In respect of fly-cruises, with the exception of those guests who book their own scheduled flights, 100% of the price you paid for your fly-cruise and held as an FCC is protected by ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate and your proof of payment, such as credit card statements.
Health and well-being on board
We continue to work in partnership with public health agencies at the highest level as well as Department for Transport, EU Healthy Gateways and Cruise Lines International Association (CLIA), the industry governing body on our comprehensive framework of protocols to protect the health and well-being of all on board.
Although the exact measures may change as the advice continues to evolve, you can have the confidence that we will have in place pre-booking and boarding health screening, the highest levels of cleanliness throughout the ships, as well as approved standards for the service of food and drink, entertainment and experiences on board and on shore.
For years, we have had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitising stations and rigorous cleaning and disinfecting procedures. For years, we have also gone beyond those protocols by asking guests to complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment and this will, of course, continue across the fleet.
We cannot wait to welcome you back on board as we continue to honour our highest responsibility – the health, safety and well-being of our guests, crew and communities we visit, along with compliance and environmental protection.