What is a Future Cruise Credit?

A Future Cruise Credit (FCC) is when we turn the money you’ve paid towards a holiday into a credit, almost like a voucher. This means your holiday fund stays where it is and can be used towards a future cruise.

What can I use my Future Cruise Credit on?

All guests with a holiday booked up to and including July 31 2020 will automatically receive a 125% FCC. This can be used on any new booking made before 31 December 2021, for any holiday on sale during that period.

When you make your next booking via our Customer Contact Centre or your travel agent, the FCC will automatically be applied to your booking.

Please note, FCCs cannot be redeemed online at this time.

You can also use your FCC to upgrade your cabin on an existing holiday booking.

Why not treat yourself to a taste of the Suite life? You can make the most of our largest room complete with its own lounge, dressing area, spacious balcony plus you could enjoy luxuries like your own butler, inclusive room service and priority boarding (to name just a few).

Another option is to use your FCC for a second cabin to bring friends or family with you on a cruise you’ve already booked.

What a way to turn your holiday into an even bigger celebration! You can do this via your travel agent or us, if you are booking direct, and we will make changes to your booking. 

The FCC can also be gifted or transferred to friends or family. Simply contact us or your travel agent to request an FCC ID number. The recipient will need to provide this and your surname so that the FCC can be amended. You are responsible for agreeing the terms with your friends or family as once provided by the guest, the FCC ID number may be used and the amendment to the FCC cannot be cancelled by the original guest.

The FCC needs to be used either as above, or applied to a new booking, before the end of December next year. For new bookings, we would recommend that they are used as soon as possible as 2021 sailings are filling up. If you have a specific itinerary, date or ship in mind then it is always better to book early, particularly given the demand we are seeing for next year.

Once an FCC has been applied to a new booking, if you then cancel, any refund will be given in FCC.

For full FCC terms and conditions, please see below

Future Cruise Credits

In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be used any time until 31 December 2021 and can be redeemed against any new booking on a P&O Cruises holiday on sale during that period. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days).

Guests may use their FCC for a second cabin to bring friends or family with them or to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or us, if they have booked direct.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time.

The FCC relating to a guest’s package travel contract can be gifted or transferred to friends or family. Guests can simply contact us or their travel agent to request an FCC ID number. When this number is shared by the original guest, along with the original guest's surname, the FCC will be amended and may be used by the guest’s friend or family member on the cruise holiday of their choice. Guests are responsible for agreeing the terms of any FCC transfer with their friend or family member as once provided by the guest, the FCC ID number may be used and the amendment to the FCC cannot be cancelled by the original guest.     

Bonding

100% of the price you paid for your cruise and held as an FCC is protected by ABTA or ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate (for fly-cruises) and your proof of payment, such as credit card statements. 

Your questions answered