What is a Future Cruise Credit?

A Future Cruise Credit (FCC) is when we turn the money you’ve paid towards a holiday into a credit, almost like a voucher. This means your holiday fund stays where it is and can be used towards a future cruise. If you are expecting to see Future Cruise Credit (FCC) on your account and none has been applied, please check that you have entered your My Account number under the my details section of My Account.

All guests with a holiday cancelled due to our extended pause will automatically receive a 125% FCC. This can be used on any new booking made before 31 December 2021 for any holiday on sale during that period.

We are also offering a 5% deposit◇ for new bookings made between 4 August and 30 November 2020. The 5% deposit is available on applicable Early Saver and Select Price holidays of 19 nights or fewer sailing before April 2022.

We’re very sorry if you’ve not yet received your FCC email. We are working hard to process all FCCs as quickly as possible but due to the extraordinary circumstances associated with COVID-19, we are dealing with unprecedented volumes. If you would like to use your FCC and haven’t yet received an email, please call our Customer Contact Centre who will be happy to help. Otherwise, please bear with us and thank you for your patience.

How to use your Future Cruise Credit online

Once you have received an email to say you can use your FCC online, you can use it against any new cruise booking and can also redeem FCCs for all guests travelling on the booking.

 

1. Find your dream holiday

Browse our range of holidays until you find your next adventure

 

2. Log in to book and choose your cabin

You will need your My Account Number which can typically be found on emails or letters from us. It’s eight characters, e.g. FT12345N

 

3. Redeem additional guest FCCs

In your booking summary, you’ll now see your FCC deduction. As part of the booking form, you will be able to add additional guests. If you wish to redeem their FCCs, enter their My Account Numbers

 

4. Pay

Before payment, you will see all FCCs deducted from the cost of the holiday. This will also be reflected on your booking confirmation

 

5. Left over FCC?

If you still have credit after booking your holiday, why not put it towards another?

Simply find your dream holiday, log in and book. When you add your My Account Number, this will redeem your FCC.

If you haven’t yet registered for My Account, you can do so using your My Account Number (also known as your Peninsular Club number or Customer Number) which is eight characters beginning with two letters, e.g. FT12345N. This can typically be found on emails or correspondence from us. If you do not have your My Account Number, you will not be able to use your FCC online and will need to call us.

Once you have logged in and chosen your cabin, you will see your FCC deducted from the cost of your cruise. If you are bringing additional guests, you can also redeem their FCCs against the booking by entering their My Account Number. You will be asked for this when filling in their personal details so make sure you have it to hand. Please note, if you do not wish to redeem the additional guests’ FCCs you will need to leave these fields blank.

If the cost of your holiday is less than the value of your FCC, your account will remain in credit ready to be used by 31 December 2021. If the cost is more than the value of your FCC, you can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days).

All FCCs can be used via our website. As a reminder, if you’ve not yet received the email to say your FCC is set up to be used online but you’d still like to book now, please call our Customer Contact Centre. Alternatively, if you’re happy to wait, please try again later.

How else can I use my FCC?

 

Book your next holiday

You have until the end of December 2021 to put your FCC towards any holiday on sale during that period

Already booked?

 

Upgrade to Select Price

And enjoy all of the added booking benefits

UPGRADE

Upgrade your cabin

Why not treat yourself to the Suite life?

By calling us, you can use your FCC to upgrade from Early Saver to Select Price or to upgrade your cabin on an existing holiday booking. Why not treat yourself to a taste of the Suite life? You can make the most of our largest room complete with its own lounge, dressing area, spacious balcony plus you could enjoy luxuries such as your own butler, inclusive room service and priority boarding (to name just a few). You can do this via your travel agent or us, if you are booking direct, and we will make changes to your booking.

The FCC can be used either as above, or applied to a new booking, before the end of December next year. For new bookings, we would recommend that they are used as soon as possible as 2021 sailings are filling up. If you have a specific itinerary, date or ship in mind then it is always better to book early, particularly given the demand we are seeing for next year.

Once an FCC has been applied to a new booking, if you then cancel, any refund will be given in FCC.

If, for any reason, the enhanced 125% Future Cruise Credit offer does not meet your needs, please let us know via this web form. We have extended the deadline to request a refund until 30 April 2021 as we have recently announced that our summer 2022 cruise holiday collection will be on sale in November and we appreciate these new cruises may be of interest to those currently holding a Future Cruise Credit.

For full FCC terms and conditions, please see below

Future Cruise Credits

In light of the COVID-19 Pandemic, many guests have accepted Future Cruise Credits (“FCCs”) in relation to cancelled cruises. FCCs can be used any time until 31 December 2021 and can be redeemed against any new booking on a P&O Cruises holiday on sale in that period. FCCs can be used on all fare types of P&O Cruises holiday, subject to availability at the time of booking. Where the cost of the new holiday is more than the FCC, guests can simply pay the difference between the value of the FCC and the deposit or balance payment (if within 90 days).

Guests may also use their FCC to upgrade their existing booking. Should guests wish to do this they should contact their travel agent or our Customer Contact Centre, if they have booked direct.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, guests who had used their FCC for that cruise will be offered the same options as other guests are offered at that time in respect of the original monies paid.

Bonding

100% of the price you paid for your cruise and held as an FCC is protected by ABTA or ATOL, so in the unlikely event of P&O Cruises insolvency, your money will be refunded under those financial protection arrangements. Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate (for fly-cruises) and your proof of payment, such as credit card statements.

5% low deposit applicable to new Select Price or Early Saver bookings made by 30 November 2020 on applicable departures of 19 nights or less before April 2022. For bookings made within 90 days of departure the full balance will be due at time of booking. Offer is combinable with our current on-board spending money offer on qualifying departures before 2 April 2022. We reserve the right to withdraw this offer in whole or on individual cruises at any time.