What is My P&O Cruises, and how do I use it?

Logging in and registering

Last updated: 23/04/2025

What can I do with My P&O Cruises?

There are a number of things you can do with your My P&O Cruises: 

• Tailor and manage an upcoming cruise holidays.
• You can now manage all your account details in one place.
• See your Peninsular Club status and benefits. 
• Access your past cruise bookings.
• Be the first to hear about all the news, exclusive offers and competitions, and be kept up to date about your upcoming booking.

Please note: it’s not essential to have a My Account to make a booking with us but creating an account can streamline the process and allow you to access all your account details in one place. 

Logging in or registering

Navigate to the log in page to log in or register for a account, and follow the steps on screen. 

For more information and a step-by-step guide, see our article ‘How do I to log in to or register for a My P&O Cruises account?

Managing personal details in My Account 

Simply log in to My Account and go to ‘My details’.

If something doesn’t look right or needs updating, click ‘Edit your details’.

You can also update your email address and change your password.

To update your date of birth or My Account Number, you’ll need to call our Customer Contact Centre on 0344 338 8003 (call charges apply).

See our article ‘What is a My Account Number?’ for more information. 

Please note: changing your personal details in My Account won’t affect your current bookings; it’s for communication purposes only (there’s more about this below[Link]). To find out how to change your details on an upcoming booking, please see our article ‘How can I amend a booking on a P&O Cruises holiday?’

Viewing loyalty information and cruise history

To view your loyalty status and benefits, simply log in to My Account and go to ‘My loyalty and cruise history’.

You’ll be able to see:

• how many loyalty points you have

• your membership tier and benefits (but if you’ve spent fewer than 15 nights on board with us, your membership tier will read ‘No tier available’)

• your previous P&O Cruises holidays.

If you click on ‘View past cruises’, you’ll see:

• a list of all your previous bookings

• how many points you received for each booking.

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Is any information missing?

Some information might be missing if you haven’t added your My Account Number in ‘My details’. Once you’ve sailed with P&O Cruises or you have a future booking, you’ll find your My Account Number in any emails we’ve sent you. If you can’t spot it, or you’ve added the number and still can’t find your loyalty information, our Customer Contact Centre is here to help.

Also, it might look like a cruise is missing from your history if you have multiple accounts. Please contact us to see if we can help. 

Managing communication preferences

Log in to your My Account and go to ‘My preferences’. Here you’re in control of how you hear from us about the latest news, special offers and membership updates.

You can opt in or opt out of different types of communication depending on your personal preferences. 

Points to bear in mind

• You can create a My Account at any time, but it’s helpful to have an account with us before you book a holiday so you can keep a record of your loyalty points.
• You may have heard the term ‘Peninsular Club Number’; this is the same as your My Account Number.
• Our Customer Contact Centre is here to help if something doesn’t look right.
• If you’ve already set up a My Account, we recommend that you log in when booking your holiday; this will ensure that your loyalty information and cruise history are all updated and linked to the same account.

Still need help?

Still have questions? Our friendly Customer Contact Centre is always happy to help! Contact us today on 0344 338 8003. 

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