Guest Support
Our opening hours are:
Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
On Bank Holidays, we will be open 10am – 5pm.
If you'd like to get in touch you can call us on 0344 338 8003*
*Local call charges apply.
If calling from overseas, please call us on +44 344 338 8635
*International call charges apply.
Our advisors will be happy to help you with your enquiry via our live chat service.
Live chat will be available on our Contact us page and Essential Information page when advisors are available and during our Customer Contact Centre opening hours below:
Opening hours
Monday to Friday: 8.30am – 8pm
Saturday: 8.30am – 6pm
Sunday: 10am – 5pm
On Bank Holidays, we will be open 10am – 5pm.
Cookie policy and privacy
You must opt into 'Functional cookies' to see and use our live chat. If you'd like to amend your preferences so that you can use our live chat service, please visit our cookie policy page and navigate to the bottom where you can select 'Amend preferences', and then ensure you opt in to 'Functional cookies'.
Your privacy is important to us. We will never ask for any payment information or other sensitive data during our live chat. To provide you with the best possible support, we will ask for your name and email address. Please be assured that this information is strictly for internal use and will not be used for marketing purposes. For more information on how we process your data, view our privacy notice.
For more information on our live chat service, please click here.
If you'd like to contact us via email, please fill out our form below.
All guests are reminded that travel information is personal, and guests should always protect their personal information – including their booking number. Whether booking a new cruise, making booking changes or simply asking questions, guests should only call P&O Cruises Customer Contact Centre on 0344 338 8003*, or your travel agent for any questions or booking changes.
Need help with an existing booking?
Try live chat
We're here to provide real-time assistance during our opening hours. The live chat icon appears at the bottom right of this page when our advisors are online.
If you’ve registered for My Account
Log in with your email address to manage your cruise bookings, pay your balance, update personal details, and view your loyalty tier.
- Log in or register here for My Account: www.pocruises.com/login
Booking a cruise doesn’t automatically register you for My Account — you’ll need to sign up separately.
If you're having trouble logging in with your email, try resetting your password.
If you haven’t registered for My Account
You can still manage your cruise booking using your 6-character booking reference (e.g., AB1C2D):
- Manage your cruise booking: www.pocruises.com/login/manage-booking
- Pay your cruise balance: www.pocruises.com/login/pay-balance
Make sure you enter the booking reference shown on your booking confirmation and emails from us about your booking, and your name and date of birth exactly as they appear on your passport.
Still need help logging in?
Please read our login FAQs to get back on board. If you're still stuck, select ‘My P&O Cruises’ in the contact form below and tell us as much information as possible about your issue.