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Use quick links to navigate to a variety of tools and information. If you have a question for us, you can review our top FAQs.  

The most popular FAQs

 I have made my booking with a travel agent, can I still contact P&O Cruises directly?
Regardless of who you have made your booking with, you can utilise the wealth of information available to you on our website. You may find the following pages useful: Customer Support Advice Centre Don't forget that Cruise Personaliser is available to you 24 hours after your booking has been made. Use Cruise Personaliser to access specific details relating to your holiday with P&O Cruises. At the same time you can update your personal details, pre-purchase shore excursions, tables in Select...
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 Do I require any vaccinations?
Vaccination requirements vary by destination and change from time to time. It is your responsibility to have with you any necessary health certificates. We recommend that you seek advice from your medical practitioner or travel medicine clinic, at least six weeks before your cruise, to discuss your personal travel plans and obtain appropriate advice and vaccinations prior to travel. Seasonal influenza vaccination is recommended for all guests. You will find further travel health advice on the...
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 Can I book a wheelchair accessible cabin online?
Currently we do not have the facility to allow you to book wheelchair accessible cabins on our website. Please contact our Customer Contact Centre, please visit our website for contact details.
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 How do I register my disability or medical requirements?
If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known. We will then send you a questionnaire, by email, to complete and return as well as a fact sheet containing some useful and essential information about your holiday. If you have booked with a Travel Agent please contact them to request a questionnaire on your behalf. If you have booked direct, please call our Customer Contact Centre on 0843 734 0000. You can access of...
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 How do I modify a booking online?
Once you have made your booking you can make a number of amendments online via Cruise Personaliser . Please see What is Cruise Personaliser and what can I do on it? for further details. If you need to amend the name or number of guests travelling on your booking and you have booked with a Travel Agent, you must contact your agent to discuss these changes. If you have booked direct, please contact our Customer Contact Centre, please visit our website for contact details.
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 Why am I unable to access Cruise Personaliser?
Cruise Personaliser will be available 24 hours after you have made your booking. Below are a few trouble shooting suggestions for you to try: Error Message: 'We could not find a booking that matches the details you have entered. Please check your details and try again' We would like to suggest a number of things to check: Check that you are on the correct website as a number of passengers are led to the P&O Australia Cruise Personaliser from search engines. The web address for the UK...
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 How do I submit my dining preference?
For guests on Select Price bookings , you will be asked for your dining preference at time of booking. This will be confirmed at time of booking where available. For guests on Early Saver bookings , you will have the option of submitting your dining preference up to five days prior to departure. Guests may submit a preference for 1st, 2nd or freedom dining (where available). If booking on line, you will be able to submit your preferred dining option at the end of the booking process. For all...
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 How can I amend or cancel shore excursions?
If you wish to amend or cancel a shore excursion please log in to your Cruise Personaliser and select the ‘Going Ashore’ tab. You will then need to select the option for ‘Purchased Shore Excursions’. If you are sailing in less than three days, you will be unable to amend or cancel you shore excursion through Cruise Personaliser. Instead, please visit the shore excursion desk when you arrive on-board, please be aware that a cancellation charge may be apply. Amend Your...
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 Can I make a name change on an existing booking?
Yes, we do allow complete name changes on bookings up to 4 days before departure. Full details can be found in our booking terms and conditions . An administration fee of approximately £20 will be charged per name change, other fees may also apply, such as airline and/or hotel charges if applicable. If you need to make a name change and you have booked with a Travel Agent, you must contact them to discuss these changes. If you have booked direct, please contact our Customer Contact Centre...
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 Can I cancel or change my booking?
Change booking: Please see Can I transfer my booking? Cancel Booking: Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. please visit our booking conditions page on our website.call our Customer Contact Centre (please visit our website for contact details ). A cancellation charge will apply, the amount of which is dependent on when you cancel your booking and the type of fare you are booked on. You...
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If you have booked with a Travel Agent and have a question about your booking please contact your Agent directly.


Send us your enquiry

If you have booked with a Travel Agent and have a question about your booking please contact your Agent directly.



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