Our assurance to you

	As of 17 December 2020
	As of 17 December 2020

Our assurance to you

Our new protocols

As we prepare to return to sea we’re combining over 180 years’ experience with the expertise of foremost accredited scientists, medical professionals and government advisors to deliver the P&O Cruises holiday you expect.

The framework of enhanced protocols outlined here has been supported by the UK Government; Department for Transport; Cruise Lines International Association (CLIA), the world’s largest cruise industry trade association; EU Healthy Gateways and public health agencies, and are designed to keep you and our crew healthy and well throughout your holiday.

Carnival Corporation, P&O Cruises parent company, has also been working with a number of world-leading experts to support efforts in developing the enhanced protocols for the return of cruise holidays.

The advisors include:

Dr. Vivek Murthy, MD, MBA, author, former vice admiral in the Public Health Service Commissioned Corps and 19th Surgeon General of the United States
Dr. Simon Clarke, associate professor in cellular microbiology, University of Reading School of Biological Sciences (UK)
Michael S. Diamond, MD, PhD, Herbert S. Gasser professor of medicine, molecular microbiology, pathology & immunology; and associate director, Center for Human Immunology and Immunotherapy Programs, Washington University School of Medicine in St. Louis
Michael Z. Lin, MD, PhD, associate professor of neurobiology, bioengineering, and chemical and systems biology; and principal investigator, The Lin Lab, Stanford University School of Medicine
Dr. Jewel Mullen, MD, MPH, associate dean for health equity, University of Texas at Austin, Dell Medical School
Emil C. Reisinger, MD, full professor of internal medicine, infectious diseases and tropical medicine and director of the Division of Tropical Medicine and Infectious Diseases, Department of Internal Medicine, University of Rostock, Germany
Dr. Stefano Vella, MD, former director, National Center for Global Health, Istituto Superiore di Sanità (Italian National Institute of Health); and adjunct professor of global health, Università Cattolica del Sacro Cuore (Catholic University of the Sacred Heart) in Rome

Guest and crew well-being

We are committed to delivering the highest standards of health, safety and well-being for our guests, crew and the wider communities we visit. To achieve this:

All guests and crew boarding our ships will undergo health screening and testing for COVID-19 before boarding
Every area of the ship will be rigorously and regularly cleaned and disinfected
We’ll provide additional hand-sanitising stations
We have enhanced our on-board ventilation systems to provide improved filtration and increased fresh air
We’ll adhere to approved guidance for every aspect of the holiday experience
Everyone on board will need to adhere to the most up-to-date guidance regarding the use of face-coverings and social distancing which will be in place in all public areas and we will be operating with a reduced occupancy on our ships
We have plans in place, tailored for each ship, to manage medical needs, including dedicated cabin capacity for isolation, should this be required

It is understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract COVID-19 (coronavirus). We strongly recommend that you review the UK Government guidance prior to making travel arrangements; this can be found here. If you have any existing medical requirements, we advise you to discuss your travel plans with your doctor. We have put together a simple health advisory letter that you can provide to your GP so they can verify if you’re safe to travel.

DOWNLOAD HEALTH ADVISORY LETTER

All our ships have medical centres on board staffed by experienced doctors and nurses available 24/7, to help support your health needs. We are following all latest guidance to evolve our enhanced protocols to protect the health and well-being of guests, crew and the communities we visit once we begin sailing again.

When we return to sailing unfortunately we will be unable to accept guests who have the following medical requirements:

Supplementary oxygen (including via oxygen concentrator)
Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
Dialysis
Within the 14 days prior to the cruise:
- Have been unwell with confirmed or suspected COVID-19
- Have been in close contact with someone with confirmed or suspected COVID-19
- Have been advised to self-isolate under a government Test and Trace system

We are so sorry to have to make this change, but we need to follow new industry procedures for the protection of everyone on board. Any guest that is impacted by the requirement for supplementary oxygen, mechanical ventilatory support or dialysis will be given a full refund of monies paid to date for their bookings.