We can’t wait to welcome you on board

Important information for your upcoming holiday
 

As of 10 September 2021

 
   

Dust off your suitcase, it’s not long until your holiday. At last, you can get away and enjoy all of the things you’ve missed. From fine dining to poolside snacks, coffee and cake to cocktails, theatre shows to live music, casual evenings to a glamorous black tie Celebration Night – it’s all waiting for you. But before we welcome you on board, there are just a few important things we need to make you aware of. This information is specific to your upcoming holiday; as things evolve, we will update the page. We appreciate there’s quite a lot to take in; these simple changes are designed to protect the health of everyone on board. Please take the time to read in full all of the information below.

Please note that the information here is the latest available. If you don’t see details specific to your upcoming holiday, please bear with us as we’ll be updating this page as things evolve. We’ll also be sending information directly as your holiday approaches.

Your holiday checklists

Pre-cruise checklist

Remember to do the following before you travel:

  • Check your details are up to date in My P&O Cruises
  • Link your booking with your travelling group (if relevant)
  • Obtain evidence of your COVID-19 vaccination status
  • Arrange appropriate travel insurance and have proof of your policy
  • Register for the UK government’s Passenger Locator Form (PLF). This applies to all cruises calling at ports outside the UK
  • Check-in online
  • Book a PCR test ready to take two days after you return home in the UK for all guests aged five years and above. Again, this applies to all cruises calling at ports outside the UK. All testing required for entry into the UK or country of disembarkation will be organised on board but you must organise the day two PCR test yourself. This is a requirement of the UK government and it is essential that you book it in advance as you need to provide the booking reference on the PLF
  • Bring a data-enabled device (e.g. smartphone or tablet) to complete the PLF re-entry documentation for holidays calling at ports outside the UK
  • Print e-tickets, boarding passes and luggage labels
  • Pre-book on-board activities in My P&O Cruises
  • Complete Health Declaration in My P&O Cruises between one and three days before your holiday
  • Pack face masks and hand sanitiser
  • Pack black tie evening wear for Celebration Night

Terminal checklist

  • Mobile phone so that we can deliver your test result by text message at the terminal (please ensure that your mobile number is correct in My P&O Cruises)
  • Health Declaration confirmation email
  • Evidence of COVID-19 vaccination status
  • Evidence of travel insurance
  • Passport
  • Boarding pass or travel documents.

Before you board

Online check-in

Have you checked in online yet and printed off your boarding pass? It only takes a moment and is essential to ensure we can make the check-in process at the terminal as efficient as possible, meaning you’ll be able to board your ship and start your holiday quicker! To complete online check-in, log in to My P&O Cruises with your name, date of birth and booking reference. You’ll need passport details, to register a payment card and passport-style photos for each person travelling. Once checked in, you’ll need to print your luggage labels and e-tickets. 

Are your details up to date?

Please ensure that your personal details (in particular your mobile phone number and address) are up to date on My P&O Cruises. We need your mobile number because your results from the COVID-19 test at the terminal will be delivered to your phone. And your address is important as should another member of your party who lives at a separate address be denied boarding at the terminal due to a positive COVID-19 test or having failed the Health Declaration, you’ll still be permitted to board if it‘s confirmed you don’t live together.

Linked bookings

Are you travelling with friends and family who are on a different booking? If so, make sure you link your bookings so that if one member of your travelling group tests positive for COVID-19 and is unable to board, you’re also able to opt to cancel your booking. You will receive a non-refundable Future Cruise Credit (FCC) for the value of the cruise to redeem on a future booking. Please note that this FCC is not ABTA or ATOL protected until a new booking is made. We will also automatically refund any pre-cruise purchases made via My P&O Cruises. To link your bookings, please call our Customer Contact Centre on 0344 338 8003 (local call charges apply) or speak to your travel agent.

If you booked your cruise as part of a wider holiday package, please contact your travel provider for information relating to their policies.

Travel insurance

It’s mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you’re able to relax and enjoy your holiday knowing you’re protected should you need it. When travelling with us, your insurance must include medical cover of £2 million minimum and cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for repatriation, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.

You will be asked to confirm you have travel insurance at the terminal and you may need to provide proof of your policy. It is your responsibility to ensure you have appropriate cover in place. Unfortunately you will be denied boarding, at your own expense, if you do not arrange insurance. P&O Cruises has partnered with Holiday Extras to offer appropriate comprehensive travel insurance cover for our holidays. For more information regarding travel insurance requirements please visit www.pocruises.com/travel-insurance

COVID-19 vaccine and testing requirements

The vaccination and testing policy has been updated for all sailings on Britannia and Iona departing between 8 July and 24 September 2021. These cruises are still for UK resident COVID-19 vaccinated guests only (irrespective of age) but for these cruises the definition of “vaccinated” will now be a minimum of 14 days following the second dose of the currently approved COVID-19 vaccines being administered or 14 days following the recently approved single-dose Janssen COVID-19 vaccine being administered. All guests will still also require a negative COVID-19 test at the terminal (the cost of which will be complimentary).

The vaccination and testing policy for all cruises departing from 25 September to 31 December 2021 requires all guests 18 years old and over to have completed their vaccination course, with the definition of “vaccinated” being a minimum of 14 days following the second dose of the currently approved COVID-19 vaccines (approved by the Medicines and Healthcare products Regulatory Agency (MHRA)) being administered or 14 days following the recently approved single-dose Janssen COVID-19 vaccine being administered. All guests aged between five and 17 years old will need to have completed their vaccination course a minimum of 14 days prior to sailing or will require a negative PCR test within 120 hours prior to travel. Guests four years old and younger will be allowed to travel providing their travelling parents/guardians meet the above requirements. All guests will also require a negative COVID-19 test at the terminal; the cost of both the COVID-19 test at the terminal and the PCR test will be complimentary. These cruises are for UK resident guests only.

As mentioned above, if you are travelling with children aged between five and 17 years old who are not vaccinated, they will need to take a PCR test within 120 hours prior to travelling to the terminal (the cost of which will be complimentary). Please register with our service provider, Prenetics, and order a PCR pre-cruise testing kit for every unvaccinated guest aged between five and 17 years on your booking. Registration opens five weeks before sailing and closes six days before your embarkation date.

All other P&O Cruises sailings on sale do not currently require guests to be vaccinated.

For all cruises departing from 25 September to 31 December, we also organise testing which will be required to disembark the ship in Southampton, per UK government requirements, and testing that may also be required to go ashore in various destinations on your itinerary. These tests will be available to purchase on board, at a cost of £18 per antigen test per person and £25 per PCR test per person. Currently, the majority of ports we visit this year do not require entry testing. However all guests disembarking in the UK are currently required to take a re-entry antigen test. All requirements are subject to change. During your holiday, destinations on your itinerary may have various documentation requirements. You are responsible for meeting the entry requirements of each destination you plan to visit, regardless of whether you have booked a P&O Cruises shore experience or are exploring independently; however, we will be happy to guide you through all testing and documentation needs on board. P&O Cruises cannot accept responsibility if you are denied entry to a country because you do not meet its entry requirements.

If your cruise holiday calls at ports outside of the UK, you must organise a PCR test to take within 48 hours after returning home. This is a requirement of the UK government and applies to all guests aged five years and over who are staying in the UK after their holiday. It is essential that you book your day two PCR test in advance of your holiday as you need to provide the booking reference on the Passenger Locator Form (PLF).

This vaccination and testing policy is reviewed on a regular basis as the global situation continues to evolve. At the time of travel, some ports of call may stipulate specific vaccine or testing policies for guests going ashore that differ from this policy.

We also recommend you follow the government’s advice of testing yourself regularly at home. If you were to test positive within 14 days of departure, you would need to call our Customer Contact Centre on 0344 338 8003 (local call charges apply) and not travel to the terminal. You’ll receive a non-refundable Future Cruise Credit (FCC) to the value of the cruise which is not ABTA or ATOL protected until a new booking is made and we will automatically refund any pre-cruise purchases made through My P&O Cruises. If you booked your cruise as part of a wider holiday package, please contact your travel provider for information relating to their policies.

It is the responsibility of any guest travelling from the Common Travel Area to adhere to the local travel restrictions that apply when travelling in and out of England for departures from Southampton. If you embark the ship at a port outside of the UK it is your responsibility to ensure that you meet all entry requirements for that country at the time of sailing. P&O Cruises cannot accept responsibility if you are denied entry to a country because you do not meet its entry requirements.

Proof of vaccination status

In line with the COVID-19 vaccine and testing requirements detailed above, you’ll be required to show proof of your vaccination status at the terminal prior to boarding, which will also be checked against your photo ID. This can be either in digital or printed format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). 

Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS COVID Pass’ – this allows you to download a PDF copy of your vaccine record and/or to request to receive an offline copy by email. Alternatively to prove your vaccination status you can show a screenshot of your vaccination details which appear below your unique 2D barcode within the app. This shows the details of each vaccination and the date given – please note that there are two different screens for vaccination 1 and 2. We are unable to scan the 2D barcode within the app; the teams at the terminal need to see the information shown below the 2D barcode which confirms the dates of vaccination. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal.

Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately, failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

Please visit the following websites for more information relating to the acceptable formats for proof of vaccination.

England: https://www.gov.uk/guidance/demonstrating-your-covid-19-status

We will accept the digital or printed version of the NHS England COVID-19 Pass.

Wales: https://gov.wales/get-nhs-covid-pass-show-your-vaccination-status-travel

We will accept the digital or printed version of the NHS COVID-19 Pass accessed via the NHS website (nhs.uk).

Scotland: https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status

We will accept the printed or digital version of the NHS Scotland vaccination status record.

Northern Ireland: https://www.health-ni.gov.uk/news/vaccine-certification-faqs

We will accept the printed or digital version of the official Department of Health proof of vaccination document.

Jersey: https://www.gov.je/Health/Coronavirus/Vaccine/Pages/CovidStatus.aspx

We will accept Jersey’s COVID-19 Status Certificate distributed to all vaccinated islanders.

Guernsey: https://covid19.gov.gg/faqs/july

We will accept Guernsey’s official proof of vaccination letter distributed to all vaccinated islanders.

Isle of Man: https://www.gov.im/covid19vaxcertificate

We will accept the digital or printed version of the NHS England COVID-19 Pass. 

Europe: https://ec.europa.eu/info/live-work-travel-eu/coronavirus-response/safe-covid-19-vaccines-europeans/eu-digital-covid-certificate_en

We will accept the EU digital COVID-19 certificate.

Vaccine trials: Guests who have participated in an official UK Vaccine Trial

We will accept the official letter distributed to all participants confirming Vaccine Trial status.

Armed Forces: We will accept documented record of vaccination from the armed forces.

Medical requirements

Unfortunately we are unable to accept guests who test positive for COVID-19 or are self-isolating within 14 days of travel. We are also unable to accept guests who have the following medical requirements:

  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
  • Dialysis

 

If any of these medical requirements apply to you, please call our Customer Contact Centre on 0344 338 8003 (local call charges apply).

Health Declaration

You must complete a Health Declaration between one and three days before your holiday via My P&O Cruises and present this at the terminal (this can be printed or via your mobile). It’s quick and easy to complete and asks a few simple questions such as, ‘have you shown symptoms of COVID-19 during the last 14 days?’ (you don’t need to have your full medical history to hand!). You must complete this for all under 18s travelling with you and you will be asked to complete this again at the terminal.

How to keep healthy before your holiday

So as to limit your chances of becoming unwell, we recommend you take the following precautionary measures:

  • Have close interactions only with guests you are traveling with
  • Keep a physical distance of at least 1.5 metres (5 feet) from others when in public
  • Always wear a face mask while in public and during travel
  • Avoid contact with anyone you know who’s unwell and their close contacts
  • Avoid places which may be crowded such as gatherings, indoor public areas and public transport
  • Wash your hands often or use a hand sanitiser when hand washing facilities are not available
  • Cough or sneeze into a tissue or bent elbow, and not into your hands. Throw used tissues in the bin and wash your hands afterwards.
  • If you are travelling to the ship with others outside of your group, such as by coach or train, we recommend that you wear a face mask and socially distance.

 

If you experience a high temperature, a new continuous cough, shortness of breath or a new loss of taste/smell within 14 days before your cruise, please call our Customer Contact Centre on 0344 338 8003 (local call charges apply).

Pre-book the things you’re most looking forward to

To help us manage social distancing on board, you will need to book on-board activities such as entertainment ahead of time. On My P&O Cruises, you can book your seat in a venue, book yourself into the spa, register for shore experiences (where applicable), purchase drinks packages (where applicable) and more. Log in to My P&O Cruises now and line up some treats for your holiday.

Once on board, you can use the new My Holiday app to personalise your experience in real-time. Find out more in the ‘Your experience on board’ section…

Things to pack

On top of the usual holiday packing – flip flops, book, something a little special for the black tie Celebration Night – make sure you bring your face masks and hand sanitiser, both of which will also be available on board should you require. We have self-serve launderettes as well as a chargeable laundry service on board, so you can always refresh your wardrobe during your holiday. Or pack more than enough outfits thanks to our limitless luggage allowance on holidays departing from Southampton.

At the terminal

Terminal checklist

To keep things simple, we’ve put together a checklist. You must have the following items with you when you arrive at the terminal:

  • Mobile phone so that we can deliver your test result by text message at the terminal (please ensure that your mobile number is correct in My P&O Cruises)
  • Health Declaration confirmation email
  • Evidence of vaccination status
  • Evidence of travel insurance
  • Passport
  • Boarding pass or travel documents

If arriving by car with parking booked with CPS

To start your P&O Cruises holiday check-in, you will need to arrive via Dock Gate 20 and head to our drive-through COVID-19 testing centre (complimentary in the price of your holiday) adjacent to Mayflower Cruise Terminal, Herbert Walker Avenue, Southampton SO15 1HJ. The testing centre is accessed via West Bay Road; see here for further location information.

Your e-ticket/boarding pass will show your ship’s terminal but you will head there after you have completed the drive-through testing at Mayflower Cruise Terminal. Don’t worry, we will have staff on hand to guide you through. Please arrive at your allocated time, as stated on your e-ticket/boarding pass. You’ll wait in the car while e-tickets/boarding passes, Health Declaration confirmation emails and vaccination statuses are checked for all guests – please have your paperwork ready! Once these checks have been satisfied and testing is complete, you’ll drive to your ship’s terminal (as shown on your e-ticket/boarding pass) where you’ll drop off your luggage and hand your car to CPS.

If arriving by another means

If arriving by coach, on foot, by taxi or being dropped off by friends or family, to start your holiday please proceed directly to your ship’s departure terminal (as shown on your e-ticket/boarding pass). Please arrive at your allocated time, as stated on your e-ticket/boarding pass. Your e-tickets/boarding passes, Health Declaration confirmation emails and vaccination statuses will be checked for all guests – please have your paperwork ready! Once these checks have been satisfied, you’ll enter the walk-through terminal testing centre where you’ll have your COVID-19 test (complimentary in the price of your holiday). Don’t worry, we’ll have staff on hand to guide you through. 

If starting your holiday outside the UK

If you are starting your holiday outside the UK, your embarkation instructions will be explained to you in your pre-cruise communications.

At your ship’s terminal

Once you’ve completed your COVID-19 test (either at the drive-through or walk-through testing centres), you’ll head into your ship’s terminal to reconfirm your Health Declaration and await the test results. You’ll need to have your mobile phone on you to receive your test result; this will be sent to you via text message. Please ensure that your mobile phone number is up to date in the personal details section on My P&O Cruises. You also may be asked to provide evidence of your travel insurance at this point.

Following a negative result, your passport will be validated and you’ll be guided through the embarkation process. Peninsular Club priority check-in will be available for Caribbean, Baltic and Ligurian guests but there will be no Loyalty hospitality lounge as we want guests to progress through the terminal as efficiently as possible. Similarly, there won’t be any refreshments available at the terminal so you may want to bring a drink with you.

After final security checks, you’ll board your ship where your holiday can begin! Please ensure that you have your boarding pass ready to scan when boarding the ship.

If you test positive, you’ll undergo secondary screening and will be guided through the next steps. If you’re denied boarding, yourself and any guests travelling from your household will be given a non-refundable Future Cruise Credit (FCC) to the value of your holiday which is not ABTA or ATOL protected. This can be used on any new booking made, valid for two years from the date of issue, and any pre-cruise purchases made through My P&O Cruises will be refunded. The same would be offered to any guests you had linked bookings with. Please note, if you’d booked on-board experiences on behalf of your travelling group and they chose to continue with their holiday, they would need to rebook the experiences for themselves.

We are aware of the new NHS guidance for close contacts which states that there is no longer a need to self-isolate if you have completed your vaccination course. However, the framework of approved protocols for cruise ships differs slightly to that on land, and the protection of the health and well-being of all guests and crew is our priority. Therefore, if you are identified as a close contact of someone who tests positive for COVID-19 prior to boarding, you unfortunately will not be able to travel. If this happens, so you have the opportunity to travel at a later date, you will receive a non-refundable Future Cruise Credit (FCC) to the value of the cruise. This FCC can be used on any new booking made, is valid for two years from the date of issue and is not ABTA or ATOL protected. We will automatically refund any pre-cruise purchases made through My P&O Cruises.

Your experience on board

Your fantastic holiday can begin! You’ll find it’s still your P&O Cruises holiday but with a few reassuring changes to protect the health and well-being of everyone on board. To find out more about the dining, entertainment, activities and more that await on board, read on…

Our new protocols

All guests and crew will be required to follow enhanced health and well-being measures to protect everyone on board our UK staycation cruises. We're continuing to operate a 'Hands, Face, Space' system on board, reminding guests of the importance of thorough hand washing, wearing a mask when moving around communal areas and within the theatre and continuing to social distance. 

Our crew undergo a strict testing and quarantine regime as well as regular testing during their time on board. And we have plans in place to manage medical needs, including dedicated cabin capacity for isolation and quarantine, should this be required. Our protocols have been developed with guidance from global medical and public health experts and scientists as well as UK government agencies and are designed to protect everyone on board while we continue to deliver memorable holidays. 

You’ll be required to wear a face mask (with no exemptions) in specific areas including the terminal, when moving around indoors on board, and when seated in the theatre. You’re free to remove your mask when seated elsewhere around the ship, when out on deck and when exercising. We’d always recommend you regularly clean your masks daily and choose a good quality, ideally medical grade, standard. Please note that visors and face shields will not be accepted as a substitute for a face mask.

Social distancing should be practiced throughout your holiday and we’ll make this simple for you, with signs and crew on hand to help as well as additional aids such as the use of My Holiday to queue virtually, book reservations and more. If you’re travelling with friends and family (or make new friends on board), there’s no need to physically distance when dining together or meeting in a bar, watching a show or going on a shore experience. Shared tables are only available on request, otherwise you will have a table to yourself.

For now we ask that you wear a mask and physically distance from anyone outside of your travelling group including crew. Your cabin steward will maintain the cleanliness of your cabin, we just ask that you are not inside at the same time as the steward.

Public toilets will be available but we would encourage you to use your own bathroom rather than public toilets where possible.

Please click here to read the latest health protocols information.

How to keep healthy on board

For the protection of everyone’s health and well-being, we recommend you take the following precautionary measures:

  • Have close interactions only with your travelling party
  • Keep a physical distance of at least 1 metre from guests outside of your travelling party
  • Wear a face mask when moving around indoors and when seated in the theatre
  • Avoid contact with anyone you know who is unwell and their close contacts
  • Wash your hands often and use hand sanitiser when hand-washing facilities are not available
  • Cough or sneeze into a tissue or bent elbow, and not into your hands; throw used tissues in the bin and wash your hands afterwards
  • Remain vigilant and report any COVID-19 symptoms to the Medical team straight away
  • If UK resident guests are contacted by NHS Test and Trace whilst on board please contact the Medical team immediately.

 

We are pleased to say that if you are required to isolate/quarantine during your time on board, you will be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of your isolation/quarantine period. This FCC, which is not ABTA or ATOL protected until a new booking is made, can be used on any new booking made and is valid for two years from the date of issue.

Sail away, your way and Celebration Night

In line with our new protocols, we’ve made a few changes to Sail Away parties and Gala Evenings. We like to celebrate as we set sail and whether you fancy live music or something more chilled, you can Sail away, your way. You’ll find four different experiences to choose from – your chance to take in the lovely views and celebrate your holiday, your way.

And every holiday will host at least one Gala Evening which has been renamed Celebration Night. You can prepare for a night of spectacular dining, entertainment and a complimentary drink to toast the occasion. So be ready to get dressed to the nines in your favourite cocktail dress, tuxedo, ball gown or dinner jacket, or alternatively a dark business suit and tie. You may also wear formal national dress or military uniform. Black tie, a five-course feast – Celebration Night offers some well-deserved glitz and glamour. Please visit My P&O Cruises to find out more about dress codes for your holiday.

Eating and drinking

Our restaurants and bars will be open and we can’t wait to dazzle you with our tempting menus. From fine dining to a light lunch, stopping for ice cream or grabbing a slice of poolside pizza – there’s a world of variety on board. You will just need to pre-book a table in the restaurants or join a virtual queue while we prepare your table. This will also apply to the buffets and deck grills which will now be served by our team. You can dine with guests travelling in other cabins if you wish to but please note, shared tables will only be available when requested, otherwise you will have a table to yourself. 

Entertainment

One of the best things about a P&O Cruises holiday is the chance to be entertained around the clock. From theatre shows to live bands, you’ll find the show will go on! All of our entertainment venues will be open throughout your holiday, and while you will need to pre-book some performances, we’ll have plenty of show times to ensure you don’t miss out. To protect the well-being of everyone on board, our performances will be adapted so that artistes and audience adhere to the latest guidance.

Activities and leisure

All of your favourites – shops, spa, salon, gym, pools, casinos, activities and children’s clubs will be operating. Fancy a soothing spa treatment or a yoga class? A wander in the boutiques or a flutter in the casino? It’s all waiting for you. We will have new measures in place to minimise contact, reduce the number of guests in each area and maintain the highest levels of cleanliness. Only activities or areas of the ship that would make social distancing difficult will not be in operation. For example, you can dance with someone you’re travelling with as part of a hosted dance class, however the dance floors in our lounge bars/night clubs will not be open.

Solo travellers

Solo travellers will be able to enjoy delicious dining, world-class entertainment and adventures ashore. We know solo travellers love to make friends on board and we’re pleased to say guests travelling alone are welcome to join others for dining and all hosted activities such as workshops, dance classes and shore experiences. If you wish to dine with others, you can request a shared table once on board.

Facilities and venues that will not be available

Unfortunately the following will not be available but we are providing alternatives where possible:

The Live Lounge and The Club House will be open with brand-new live music nights for you to sit back, close your eyes and lose yourself to the beat. You can enjoy sets from our party band, PULSE, long into the evening. However, to protect the health and well-being of all on board, we will not be opening the dance floor. You can still dance via hosted classes (bookable on board) and independently in certain areas of the ship.

The nursery and night nursery will not be in operation.

The spa will be open and we can’t wait to soothe your stresses away with a massage or relaxing facial. Please note, some spa facilities such as the Hydrotherapy pools and sauna may not be available. Please visit the spa reception for the latest updates.

With a smart phone, everyone’s a photographer these days! Make sure you brush up on your selfie skills and bring your camera; we won’t have professional photographers on board for the time being.

Holiday your way with My Holiday

We’re excited to introduce our brand-new app, My Holiday – your very own pocket planner. You can access it once on board free of charge using the ship’s Wi-Fi on your mobile phone or tablet, and you’ll have the power to personalise your experience from the comfort of your cabin, sun lounger, wherever! Want to book a seat for a show? View your on-board account summary? Make a dining reservation? You can browse the restaurants and make bookings for your entire holiday. For restaurants that allow walk-ins or offer Freedom dining, you typically go to the restaurant and queue for a table but with My Holiday, you can join the queue from anywhere on the ship and only head to the restaurant when your table is ready. It’s never been easier to holiday your way…

If you don’t have your own device and can’t use My Holiday, we do have a My Holiday desk on board where we can assist. You’ll find details of how to contact the My Holiday desk when you’re on board.

Seeing the sights on shore

For holidays with ports of call, you can explore our amazing destinations and relax and roam, knowing every measure has been taken to protect your health and well-being. In all destinations we offer an incredible choice of experiences ashore.

Until 25 September, you will only be able to go ashore through our new range of organised and vetted shore experiences. Port transfer and shore experience operators will be subject to new policies and procedures to reflect the latest approved guidance in line with our on-board protocols. On top of that, we’ve a whole wealth of brand new shore experiences available with options to suit every budget and every traveller. We know how much our guests love to get under the skin of each destination and so we’re introducing a new range of affordable options to make sure you have the opportunity to still experience the best of each exciting stop. Our new experiences will help you get to the heart of each port and you can be reassured knowing your well-being is protected.

From 25 September, guests will be able to go ashore independently but must adhere to the specific COVID-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organised experiences ashore, we highly recommend you purchase P&O Cruises shore experiences prior to travel to ensure you always have the option to explore each destination. We will arrange options for organised P&O Cruises shore experiences and health protocols such as social distancing, face masks and sanitising will be in place to protect the well-being of all guests and crew.

For your peace of mind, we will not visit a country on the UK government’s red list at the point of travel. 

We always do our best to visit all of the destinations on our itineraries but if for any reason we’re unable to visit, we will either spend an additional day in another port, add in a new port, or if neither is possible, you’ll get to enjoy an additional day at sea where you can soak up the charms of your ship as well as unbeatable sea views.

Muster drills

Upon embarkation, one of our friendly crew will be able to help direct you to your muster station. You will have your boarding pass scanned and can familiarise yourself with your muster station, ensuring you know where you need to go in the event of an emergency. When you arrive at your cabin, we ask that you watch our new safety video that will be showing on your in-cabin TV which will include important health, well-being and safety information as well as the actions you would need to take in the unlikely event of an emergency, including a life jacket demonstration. Once this is done, you can relax, explore and enjoy everything your ship has to offer.

Returning home

We have a four-point checklist for guests who are returning from holidays to ports outside of the UK. Please make sure you have read the below points carefully:

1. You must complete a Passenger Locator Form (PLF) within the 48 hours prior to arriving in the UK. TOP TIP – you can set up an account before your holiday and enter some of your details giving you a head start. You’ll need a data-enabled device (e.g. smartphone or tablet) to complete the form – we do have some facilities for those that do not own a suitable device. Please note, you must book your day two PCR test in advance of your holiday as you need to provide the booking reference on the PLF

2. You’re required to take a test to disembark. The test will be available to purchase on board

3. All guests aged five and above who are staying in the UK after their holiday are required to take a PCR test within 48 hours of returning home

4. Entry requirements into the UK are subject to change. To ensure you are compliant with the UK Governments guidance on re-entering the UK, please check the latest guidance here. 

It is your responsibility to organise and complete the returning to the UK requirements.

We can’t wait to welcome you on board

We know there’s a lot to take in but we’ll make sure every step is plain sailing. These reassuring changes ensure we can bring you a wonderful P&O Cruises holiday while protecting the well-being of everyone on board. When you see the crew, settle into your cabin and head to the deck to gaze out over the shimmering waters, you’ll quickly settle back into holiday mode. We can’t wait to see you.

We are constantly reviewing the guidance and will regularly update our website with any changes. Please visit this page to make sure you’re up to date with the very latest information.

Frequently Asked Questions