Want to book a holiday?

We know (all too well) how much can change with holidays at the moment. To put your mind at ease, we’ve updated our policies so you can book your holiday with confidence.
 

All P&O Cruises holidays departing before 27 March 2022 are for UK resident guests only.

 
   

Book with confidence

 

Free flexible transfers

For added peace of mind it helps to have added flexibility. With our free flexible transfers policy you have the option of changing your booking as many times as you like, up to the date the balance for your holiday is due.

 
 

Our promise to you

If you, or a member of your household, test positive for COVID-19 within 14 days of your holiday or are not permitted to travel following completion of the Health Declaration questionnaire, you will be denied boarding but we’re pleased to say you’ll receive a Future Cruise Credit (FCC) to the value of the cruise. We’ll automatically refund any pre-cruise purchases made through My P&O Cruises*.

If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.

*Your FCC is non-refundable and is not ABTA or ATOL protected until a new booking is made. If your cruise is part of a wider holiday package booked through a tour operator, please contact them for information relating to their policies should you be denied boarding.

 
 

Our guarantee

In the unlikely event we need to cancel your cruise, we guarantee you an enhanced FCC. This can be used on any new booking on sale in that period or you can use it to upgrade an existing booking. If you’d like to upgrade, please contact your travel agent or our Customer Contact Centre if you booked direct. Please note, this FCC is not covered by ABTA's scheme of financial protection, although any booking made using this FCC will be protected up to the amount of the refund due on the original booking. If the enhanced Future Cruise Credit offer does not meet your needs, you can request a full refund instead.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, if you cancel any refund will be given as an FCC. If we have to cancel due to COVID-19, you will be given a refund of your FCC.

 
 

ABTA and ATOL protected

P&O Cruises is fully bonded with ABTA and your fly-cruise holidays are ATOL protected. This means you have the benefit, support and expertise of ABTA’s assistance and Code of Conduct for all non-fly-cruise holidays sold in the UK. And your fly-cruise is financially protected by the ATOL scheme.

 
 

Insurance

It’s mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you’re able to relax and enjoy your holiday knowing you’re protected should you need it. When travelling with us, your insurance must include medical cover of £2 million minimum and you will be denied boarding at your own expense if you don’t have the required insurance.

We’ve partnered with Holiday Extras to offer appropriate comprehensive travel insurance cover for our holidays. You can find the full details about the level of cover you will need on our travel insurance page.

Our assurance to you

 

Our new protocols

So that you can still enjoy an incredible P&O Cruises holiday, we’ve developed new health and well-being protocols to protect everyone on board. Our new measures include:

  • A vaccination and testing policy for all guests
  • Our crew also undergo a strict testing and quarantine period as well as regular testing during their time on board
  • Health screening including free testing at the terminal for all guests
  • Fewer guests on board
  • Enhanced on-board ventilation systems to improve and increase filtration and fresh air
  • Even higher levels of cleanliness, enhanced sanitation, social distancing (in line with latest guidance for cruise lines) and face masks in specific areas
  • Plans in place to manage your medical needs, including dedicated cabin capacity for isolation and quarantine (should this be required)
  • We won’t visit a country on the UK government’s red list
  • We always do our best to visit all the destinations on our itineraries but if for any reason can’t, we will either spend an additional day in another port, add in a new port, or if neither is possible, you’ll get to enjoy a day at sea.
     

Our protocols can evolve as we work with experts and government bodies to respond to the latest advice, but rest assured our focus is always to protect the health and well-being of our guests, crew, and the communities we visit.

 

Vaccination policy

Up to and including 27 March 2022

For full details about our vaccinations policy, please click here.

Adults Children Children Children
Aged 18+ Aged 17 and under Travelling to the Caribbean Aged 5-17 Travelling to all countries excluding the Caribbean Aged 4 and under Travelling to all countries excluding the Caribbean
Must be fully vaccinated* at least 14 days prior to your holiday Must be fully vaccinated* at least 14 days prior to your holiday Must be fully vaccinated* at least 14 days prior to your holiday OR Provide a negative PCR result prior to your holiday Able to travel providing parents/guardians meet the vaccine requirements

 

You must show proof of your vaccination at the terminal.

*Fully vaccinated can be either two doses of the currently approved COVID-19 vaccines or the single-dose Janssen COVID-19 vaccine (approved by MHRA or WHO EUL).

For full details please click here.

 

Testing policy

We know testing can be a bit of a concern when it comes to travel right now so we’ve taken care of it: we provide complimentary testing before you board your ship and if you need a test to go ashore in a destination, this can be done on board from just £18pp. Currently, the majority of ports we visit this year don’t require testing but you can find out more in our new A-Z destination guide.

To find out more about testing, click here

For all holidays excluding Caribbean cruises For fly-cruise holidays to the Caribbean For holidays to the Caribbean sailing from Southampton
Complimentary antigen test at the terminal **PCR test prior to your holiday

Complimentary antigen test at the airport
Complimentary antigen test at the terminal

PCR test on board prior to arriving in the Caribbean
Testing to go ashore (when needed)

£18 per antigen test
£25 per PCR test

 

UK government day two test:
You must organise a COVID-19 test to take within 48 hours after returning home to the UK. This applies to all guests aged 5 and above.

For Caribbean fly-cruise holidays:
**You must organise and pay for the PCR test within three days prior to arrival in Barbados. The test must be administered at an accredited or recognised laboratory by a healthcare professional.

 

 

Pre-existing medical requirements

It’s understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract COVID-19. We strongly recommend that you read the UK government guidance prior to making holiday plans; this can be found here.

If you have any pre-existing medical requirements, we advise that you discuss your travel plans with your doctor. We’ve put together a simple health advisory letter that you can take to your GP so they can verify if you’re safe to travel.

Unfortunately, we’re unable to accept guests who have the following medical requirements:

  • Supplementary oxygen (including via oxygen concentrator)
  • Mechanical ventilatory support (except for overnight CPAP for sleep apnoea)
  • Dialysis
  • Within the 14 days prior to the cruise:
    - Have been unwell with confirmed or suspected COVID-19
    - Have been in close contact with someone with confirmed or suspected COVID-19
    - Have been advised to self-isolate under a government Test and Trace system.