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All P&O Cruises holidays departing before 30 April 2022 are for UK resident guests only.
Book with confidence
Free flexible transfers
For added peace of mind it helps to have added flexibility. With our free flexible transfers policy you have the option of changing your booking as many times as you like, up to the date the balance for your holiday is due.
Our promise to you
If you, or a member of your household, test positive for COVID-19 within 14 days of your holiday or are not permitted to travel following completion of the Health Declaration questionnaire, you will be denied boarding but we’re pleased to say you’ll receive a Future Cruise Credit (FCC) to the value of the cruise. We’ll automatically refund any pre-cruise purchases made through My P&O Cruises*.
If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.
*Your FCC is non-refundable and is not ABTA or ATOL protected until a new booking is made. If your cruise is part of a wider holiday package booked through a tour operator, please contact them for information relating to their policies should you be denied boarding.
In the unlikely event we need to cancel your cruise, we guarantee you an enhanced FCC. This can be used on any new booking on sale in that period or you can use it to upgrade an existing booking. If you’d like to upgrade, please contact your travel agent or our Customer Contact Centre if you booked direct. Please note, this FCC is not covered by ABTA's scheme of financial protection, although any booking made using this FCC will be protected up to the amount of the refund due on the original booking. If the enhanced Future Cruise Credit offer does not meet your needs, you can request a full refund instead.
All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, if you cancel any refund will be given as an FCC. If we have to cancel due to COVID-19, you will be given a refund of your FCC.
ABTA and ATOL protected
P&O Cruises is fully bonded with ABTA and your fly-cruise holidays are ATOL protected. This means you have the benefit, support and expertise of ABTA’s assistance and Code of Conduct for all non-fly-cruise holidays sold in the UK. And your fly-cruise is financially protected by the ATOL scheme.
It’s mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you’re able to relax and enjoy your holiday knowing you’re protected should you need it. When travelling with us, your insurance must include medical cover of £2 million minimum and you will be denied boarding at your own expense if you don’t have the required insurance.
We’ve partnered with Holiday Extras to offer appropriate comprehensive travel insurance cover for our holidays. You can find the full details about the level of cover you will need on our travel insurance page.
Our assurance to you
Our new protocols
So that you can still enjoy an incredible P&O Cruises holiday, we’ve developed new health and well-being protocols to protect everyone on board. Our new measures include:
Our protocols can evolve as we work with experts and government bodies to respond to the latest advice, but rest assured our focus is always to protect the health and well-being of our guests, crew, and the communities we visit.
If you’re required to isolate/quarantine during your holiday, you will be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of your isolation/quarantine period. This FCC is not ABTA or ATOL protected until a new booking is made and is valid for two years from the date of issue. For more information, please click here.
Up to and including 30 April 2022
For full details about our vaccinations policy, please click here.
|Aged 18+||Aged 17 and under Travelling to the Caribbean||Aged 5-17 Travelling to all countries excluding the Caribbean||Aged 4 and under Travelling to all countries excluding the Caribbean|
|Must be fully vaccinated* at least 14 days prior to your holiday||Must be fully vaccinated* at least 14 days prior to your holiday||Must be fully vaccinated* at least 14 days prior to your holiday OR Provide a negative PCR result prior to your holiday||Able to travel providing parents/guardians meet the vaccine requirements|
You must show proof of your vaccination at the terminal.
Depending upon your embarkation port, observed Covid-19 testing with a negative result will also be required either in advance of travel to the terminal, or at the terminal before embarkation. Further details on this can be found by clicking here.
At the time of travel, some ports of call may stipulate specific vaccine or testing requirements for guests going ashore that differ from this policy. Please visit our Port A-Z guide for the latest information regarding going ashore at the ports we visit.
*Fully vaccinated can be either two doses of the currently approved COVID-19 vaccines or the single-dose Janssen COVID-19 vaccine (approved by MHRA or WHO EUL).
For full details please click here.
We know testing can be a bit of a concern when it comes to travel right now so we’ve taken care of it: we provide complimentary testing before you board your ship and if you need a test to go ashore in a destination, this can be done on board from just £18pp. Currently, the majority of ports we visit this year don’t require testing but you can find out more in our new A-Z destination guide.
To find out more about testing, click here.
|For all holidays excluding Caribbean cruises||For fly-cruise holidays to the Caribbean||For holidays to the Caribbean sailing from Southampton|
|Complimentary antigen test at the terminal||**PCR test prior to your holiday
Complimentary antigen test at the airport
|Complimentary antigen test at the terminal
PCR test on board prior to arriving in the Caribbean
|Testing to go ashore (when needed)
£18 per antigen test
£25 per PCR test
UK government day two test:
You must organise a COVID-19 test to take within 48 hours after returning home to the UK. This applies to all guests aged 5 and above.
For Caribbean fly-cruise holidays:
**You must organise and pay for the PCR test within three days prior to arrival in Barbados. The test must be administered at an accredited or recognised laboratory by a healthcare professional.
What happens if I test positive on board?
Any guests that test positive for COVID-19 whilst on board, will move to dedicated isolation cabins for their and other guests’ well-being. This will be for either the duration of the required isolation, or to the scheduled port of disembarkation, or to the next port of call.
Any instances of positive tests on board will be managed by our on board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the most appropriate course of action.
In situations where guests are required to disembark the ship before their scheduled port of disembarkation, we shall always work with the local authorities and the guests’ insurance company to secure the most appropriate accommodation to continue the period of isolation. In most instances though, these will be pre-determined hotels as ones able to accommodate positive cases of Covid-19. Our dedicated CARE team will also provide ongoing support to any guests in these circumstances.
All UK resident guests who test positive for COVID-19 between the final port of call on their voyage and returning to Southampton will be able to travel home after disembarkation in Southampton. This can be in their own car (if they parked in Southampton) or via a private hire car which would be organised by Cunard and paid for at the guests’ expense. In these instances we ask guests to check with their insurance provider as they may reimburse for travel costs associated with a positive Covid test.
If you are required to isolate/quarantine during your time on board, you will be given a non-refundable Future Cruise Credit (FCC) pro-rated for the duration of your isolation/quarantine period. This FCC, which For UK guests is not ABTA or ATOL protected, can be used on any new booking made and is valid for two years from the date of issue.
Pre-existing medical requirements
It’s understood that those with certain pre-existing medical requirements or of a certain age may experience more severe symptoms should they contract COVID-19. We strongly recommend that you read the UK government guidance prior to making holiday plans; this can be found here.
If you have any pre-existing medical requirements, we advise that you discuss your travel plans with your doctor. We’ve put together a simple health advisory letter that you can take to your GP so they can verify if you’re safe to travel.
Unfortunately, we’re unable to accept guests who have the following medical requirements: