Booking with confidence

 

Booking with confidence

 

As of 17 March 2021

 
   
 

Free Flexible transfers

For added peace of mind, you’ve the option of changing your booking as many times as you like, free of charge up to 30 days before your holiday departs, for cruises sailing on or before 30 September 2021. For cruises departing on or after 1 October 2021 standard payment terms apply. And we guarantee you a 125% Future Cruise Credit in the unlikely event we need to cancel your cruise. 

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Future Cruise Credit

If you are unable to cruise due to a positive COVID-19 test within 14 days of sailing, you will be denied boarding but we’re pleased to say you’ll receive a Future Cruise Credit (FCC) to the value of the cruise and we will automatically refund any pre-cruise purchases made through My P&O Cruises*.

If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.

*If your cruise is part of a wider holiday package booked through a tour operator please contact your tour operator for information relating to their policies in place should you be denied boarding.

 

ABTA and ATOL protected

P&O Cruises is fully bonded with ABTA and your fly-cruise holidays are ATOL protected.
 

 

Insurance

It’s mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you’re able to relax and enjoy your holiday knowing you’re protected should you need it. When travelling with us, your insurance must include medical cover of £2 million minimum and cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for repatriation, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. You will be asked to confirm you have travel insurance at the terminal and you may need to provide proof of your policy. It is your responsibility to ensure you have appropriate cover in place. Unfortunately you will be denied boarding, at your own expense, if you do not arrange insurance.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays.

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