Booking with confidence

 

Booking with confidence

 

As of 20 October 2021

 
   
 

Free flexible transfers

For added peace of mind it helps to have added flexibility. With our free flexible transfers policy you have the option of changing your booking as many times as you like, up to the date the balance for your holiday is due. For cruises departing on or after 5 October 2021, standard payment terms apply.

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Our promise to you

If you or a member of your household receive a positive COVID-19 test within 14 days of departure or are not permitted to travel following completion of the Health Declaration questionnaire (which will be in line with the latest government and industry guidelines), you will be denied boarding but we’re pleased to say you’ll receive a non-refundable Future Cruise Credit (FCC) to the value of the cruise which is not ABTA or ATOL protected. We will automatically refund any pre-cruise purchases made through My P&O Cruises*.

If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. Just ask us to make sure all members of your travelling group are linked when you make your booking.

*If your cruise is part of a wider holiday package booked through a tour operator, please contact your tour operator for information relating to their policies in place should you be denied boarding.

 

Our guarantee

In the unlikely event we need to cancel your cruise, we guarantee you an enhanced Future Cruise Credit (FCC). This can be redeemed against any new booking on a P&O Cruises holiday on sale in that period. Please note, this FCC is not covered by ABTA's scheme of financial protection, although any booking made using this FCC will be protected up to the amount of the refund due on the original booking.

FCCs can be used on any P&O Cruises holiday on sale, subject to availability at the time of booking. If the cost of the new holiday is more than the FCC, you can simply pay the difference between the value of the FCC and the deposit or balance payment (if after the date the balance for your holiday is due). You may also use this FCC to upgrade an existing booking. Should you wish to do this, you should contact your travel agent or our Customer Contact Centre, if you have booked direct.

All new bookings using FCCs will be subject to P&O Cruises Booking Conditions, including our standard cancellation terms. Once an FCC has been applied to a new booking, in the event of a cancellation of a cruise by the guest, any refund will be given in FCC. If a cancellation of the whole cruise is necessary due to COVID-19, you will be given a refund of your FCC. Find out more

 

ABTA and ATOL protected

P&O Cruises is fully bonded with ABTA and your fly-cruise holidays are ATOL protected.
 

 

Insurance

It’s mandatory for all UK guests to have comprehensive cruise-specific travel insurance when you sail with us. Whilst we hope you never have to claim, the policy will ensure you’re able to relax and enjoy your holiday knowing you’re protected should you need it. When travelling with us, your insurance must include medical cover of £2 million minimum and cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for repatriation, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. You will be asked to confirm you have travel insurance at the terminal/airport and you may need to provide proof of your policy. It is your responsibility to ensure you have appropriate cover in place. Unfortunately you will be denied boarding, at your own expense, if you do not arrange insurance.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays.

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