Frequently Asked Questions

Answer

Peninsular Club points will be awarded as standard, except in cases where passengers are travelling as a guest of P&O Cruises, are working on board or where the cruise is booked under a special concessionary rate.

Answer

If you have a future booking then please visit 'My P&O Cruises' where you can make the amendments. 

However, if you do not have a future booking please visit the 'Your acount' page and once signed in you can amend your address under the 'manage your details' tab. Please note you will need to register for an account the first time you use the online members area.  

Alternatively please call the Customer Contact Centre (please see our website for contact details) who will be able to make the amendments to your records.

 

Answer

For each night you spend on board, we award you 10 loyalty points which are applied at the end of your cruise. Once you have 150 points (by spending at least 15 nights on board), you automatically become a Pacific Tier member of the Peninsular Club.  

As the number of nights you spend on board with us increases over subsequent holidays so, too, does your tier status.

Please see our Peninsular Club page for full information about the tiers and each of their benefits. 

Answer

Yes. You can register a different credit card for each passenger, or just use one card for all members in your party. The value of your on board account(s) will be automatically charged to the registered credit card(s) at the end of your cruise.

Answer

Will I be charged VAT and TAX?

Passengers are advised that during intra EU cruises (when all of the ports you visit are inside the EU) government regulations prohibit the sale of duty free items. This means that EU VAT at the appropriate rate will be added to goods purchased in the shops and boutiques. Prices displayed in the gift shop are exclusive of VAT. The VAT charged will be identified on your receipt.  For example, if you are on a Round Britain cruise that only visits England, Ireland Scotland and Wales, duty free items will not be available. If your cruise takes in another port (such as St Peter Port or Gibraltar) then duty free items will be available and VAT will not be applied.

 

Can I claim VAT on duty free shopping?

You can speak to the gift shop operator on board as they may operate the retail export scheme for goods purchased on board by International residents during Intra-EU cruises. On an international cruise, tax will not be added on board and there is no tax to claim back. For goods purchased in intermediate EU ports where local tax is charged passengers will need to discuss the scheme with local retailers to understand that countries claim procedures before they leave the country. You cannot claim in the UK for tax paid in another country.

 

Can I claim back VAT?

Each Terminal in Southampton has a TAX refund post-box where guests can drop in their claims.

All receipts need to be fully completed with all details and then dropped in the box in an unsealed envelope. Customs clear the box several times a week, stamp all receipts and they then get sent on for reimbursements to the credit card details provided on the claim.

Here is a picture of the box in the Ocean Cruise Terminal where guest will embark.

The boxes are located between security screening and the air bridge. Therefore you must have the envelope ready when going through check-in and security.

P&O have no involvement in this process. You should ensure that all parts of the form are correctly completed (it’s always best to check with retailers when purchasing goods to confirm they participate in the scheme) as corrections cannot be made afterwards. Any issues arising must be taken up directly with HMRC. We cannot help with enquiries on completed forms that have been posted. 

Our on board retailers have their own arrangements in place for purchases made on taxable cruises and they can assist guests with these specific queries.

Answer

David Dingle is the Chief Executive Officer (CEO) of Carnival UK.

All correspondence should be directed to either Guest Relations or directed to David Dingle's PA.

Answer

A P&O Cruises holiday is a truly bespoke experience. And, on top of the enchanting destinations, sumptuous food, dazzling entertainment and attentive service that’s all included, there are lots of ways to further personalise your holiday for a little extra. 

Join a shore experience and discover your perfect adventure. From wine tasting in idyllic vineyards and sightseeing in art-drenched cities to hands-on cooking classes and adrenaline-fuelled action sports – there’s an unforgettable experience with your name on it. 

Fancy an extra special meal to celebrate a certain occasion? Reserve a table in one of our Speciality Dining restaurants. Or if you’d simply like to spoil yourself, you could indulge in a soothing treatment at the Oasis Spa or do a little duty-free shopping in the on-board shops. And don’t forget, when on board you can treat yourself to all this, and more, using on-board spending money.

On-board spending money may be used against:

• Items purchased from any of the shops 
• Spa, & salon treatments and services (when booked on-board and not prior to embarkation via My P&O Cruises)
• Photography prints, products, workshops and services
• Laundry & dry cleaning
• Internet and telephone charges
• Shore Experiences (when booked on-board and not prior to embarkation via My P&O Cruises)
• Beverages from the bar and restaurants (where applicable)
• Drinks packages (when booked on-board and not prior to embarkation via My P&O Cruises)
• Restaurant cover charges (when booked on-board and not prior to embarkation via My P&O Cruises)
• Artwork from the Gallery
• Gift items such as Celebration Packages, flowers and cakes (when booked on-board and not prior to embarkation)

On-board spending money may not be used against:

• Purchasing Shore Experiences prior to embarkation via My P&O Cruises
• Purchasing restaurant cover charges prior to embarkation via My P&O Cruises
• Purchasing Spa treatments and services prior to embarkation via My P&O Cruises
• Visas that require payment
• Medical charges (including services, prescriptions and supplies)
• Cash back
• As full or part payment against a future cruise or charter flight seat reservations and upgrades.
• Ad hoc gratuities
• Foreign currency
• on-board gaming (including the casino)*
• Charitable donations
• Shore Experience cancellation charges

*With the addition of the Arcade on board Ventura, this falls under the jurisdiction of the casino, therefore the use on on board credit is not permitted. 

Please note on-board spending money is non refundable and no cash alternative available. It may not be spent prior to embarkation.

Gift credit is deducted from on-board account totals, prior to any applicable Peninsular Club discount.

For example: If you on-board account total is £150 and you have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.

Answer

If you have any mobility or medical requirements, we kindly ask that you complete our "Your on board needs" questionnaire so that we can ensure that your travel arrangements run smoothly.

It is important that you complete the questionnaire fully and accurately, as we will need to liaise with the airlines on your behalf to ensure your needs can be met.

In some situations, the airline will request that you contact them directly to go through your needs in more detail; especially when travelling with battery operated mobility equipment, as some carriers have limited storage capacity on board the aircraft.

To request a questionnaire please call either our Customer Contact Centre on 03453 555 111 (local call charges apply) or contact your travel agent.

Completed questionnaires should be sent to accessibility@carnivalukgroup.com or Guest Support, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.

We ask that the forms are returned to us as soon as possible, but no later than 14 days prior to departure.

Below are some of the most common medical and mobility questions we get asked:

 

Can I fly if I am pregnant?

Airlines may be less restrictive than our ships.

 

Can I fly with a life threatening allergy?

Please provide details on the questionnaire so that we can pass the information to the airline. We cannot guarantee a nut-free environment or prevent other guests from bringing their own food on their flights or on the ship.

If you have any special meal requests, you should be aware that airlines have limited options and therefore it may be necessary for you to supply your own food. 

We also recommend that you speak to your airline’s welfare/special assistance team (details can usually be found on their website).

 

Guests with reduced mobility

If you need any mobility assistance at the airport or on your flight, please make this clear on the"Your on board needs" questionnaire.

Three types of airport mobility assistance are available (summarised below) - please select one option ONLY.

 

Assistance type available	Description	Can ascend and descend aircraft steps	Can make own way to your seat	Can walk long distances
Check-in to gate	Guests who can manage steps and seat themselves, but cannot walk long distances	Yes	Yes	No
Check-in onto aircraft	Guests who can seat themselves but cannot manage steps or walk long distances	No	Yes	No
Check-in to seat	Guests who are completely immobile and may require lifting into their seat	No	No	No

 

Guests travelling with a wheelchair, mobility aid or medical equipment

If you intend to bring your own wheelchair, mobility aid or medical equipment, please make this clear on the "Your on board needs" questionnaire and ensure you provide all relevant information, including dimensions and weight where necessary.

In order to comply with Civil Aviation Authority regulations, you must advise us at time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs and electric scooters. Assessments will then be made as to the safety of carrying an electric mobility aid on-board the aircraft.

Electrical equipment must be battery operated, as airlines cannot provide a power supply.

When travelling with electric wheelchairs or scooters, TUI requires that you contact them directly so to run through their screening process to ensure the equipment meets their own regulations and can be carried on the flight(s).

All mobility scooters must be checked in with your baggage and will be transported to and securely stored in the aircraft hold.

Wheelchairs may either be checked in with your baggage or taken from you at the aircraft gate, this varies by airline and departure airport – you will be advised by the airline.

At those airports where it is not possible to take your wheelchair/mobility aid to the departure gate, the airline may have to secure the item at check-in and return it to you when you land at your destination. In these circumstances another wheelchair will be provided to transport you from check-in to the aircraft and from the aircraft to the baggage hall upon arrival.

 

Can I fly if I have pre-existing medical conditions or have been hospitalised within the last 6 months?

For some medical conditions, you will need to get medical clearance before you can fly; examples include, but are not limited to:

• recent illness, hospitalisation, injury or surgery
• existing unstable medical condition
• need for additional oxygen or use of medical equipment on board

If you have recently experienced any of the above or are about to undergo treatment, then we recommend that you contact our Customer Contact Centre on 03453 555 111 (local call charges apply) as soon as possible. Please note that airlines may request a Fit To Fly Certificate and may also wish to speak with you directly to confirm that you are able to travel.

If you are required to wear a plaster cast, you are permitted to travel providing it is a split plaster cast and is not been fitted or changed within 48 hours of departure. Casts fitted within 48 hours will need to be split by your doctor or hospital. For further advice we recommend that you liaise directly with your GP.  

 

Guests who require additional oxygen during their flight

Should you require additional in-flight oxygen, please call our Customer Contact Centre on 03453 555 111 (local call charges apply) as soon as you have a confirmed booking, then we will send you an Accessibility & Medical questionnaire for completion.

Some airlines are not able to provide in-flight oxygen on all their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline.

Please refer to your airline’s website for their most up-to-date information.

Answer

Pre-booking a Speciality Restaurant Dining table

Currently, guests can pre-book dining from D-14 via My Cruise.

There are some Select Dining venues which can only be booked once on board via My Holiday - Ocean Grill (Afternoon Tea / Dinner), Sindhu, Beach House, Cookery Club (All masterclasses and dinner).

Please be aware, the reservation will only show in the 'My Orders' section for the guest who made the order, even if a guest made a reservation for multiple guests on the booking.

Epicurean is closed as a Select Dining venue until further notice. Suite guests can still enjoy their breakfast in the Epicurean.

Prices and Menus

The cost of the Speciality Restaurants can vary. Please see How much are the cover charges in the speciality restaurants? for details. 

Examples of menus can be found under the question Can I see an example of a menu?

For details on all speciality restaurant venues on each ship, please see What are the alternative dining venues on-board?

Answer

Restaurant opening times are detailed below. Please note all times may vary, particularly on port days information will be provided in your Horizon newsletter which is delivered to your cabin each evening. 
Please refer to your copy of ‘Horizon’.

It is possible to pre book some Select Dining restaurants for dinner via My P&O Cruises around three months prior to embarkation. For some Select Dining venues, they may only be booked once on board via My Holiday.

Examples of typical menus can be viewed via Can I see an example of a menu? question. Please note that charges apply for Select Dining and Room Service. 

Arcadia

Room Service
Available 24 hours
Breakfast: from 07:00 - 11:00

Meridian Restaurant
Breakfast: 08:00 - 09:30
Lunch: 12:00 - 13:30
Afternoon tea: 16:00 - 16:45 
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30. Freedom dinning (Upper tier) 18:00 - 21:30

Belvedere - Buffet
Continental breakfast: from 06:30 - 7:00am
Full English breakfast 07:00 - 10:00
Brunch: 10:30 - 11:30
Lunch: 12:00 - 14.30
Afternoon snacks: 15:00 - 16:30
Theme dinner: 18:30 - 21:00
Late night snacks: 22:00 - 01:30

Ocean Grill 
Afternoon snacks: 15:00 - 16:30
Afternoon Tea at Ocean Grill (Arcadia) - pre book - Sea days only 15:00-16:00

Sindhu
Dinner: 18:30 - 21:00

Caffè Vivo
Costa Coffee / Breakfast: 08:00 - 11:00
Day time snacks / Costa coffee: 11:30 - 17:30

Spinnaker Bar
Costa Coffee: 08:00 - 23:00

Neptune Grill
Grill snacks: 11:00 - 18:00

Aurora

Room Service
Available 24 hrs
Breakfast: 07:00 - 11:00

Alexandria Restaurant
Breakfast: 08:00 - 09:30
Lunch: 12:15 -13:30
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30

Medina Restaurant
Breakfast: 08:00 - 09:30
Lunch: 12:15 - 13:30
Afternoon Tea: 16:00 -16:45
Dinner: Freedom dining 18:00 - 21:30

The Horizon Restaurant - Buffet
Continental breakfast: from 06:30. Full English breakfast: 07:00 - 11:00
Lunch: 12:00 - 14:30
Afternoon snacks: 15:30 - 16:30
Children's tea: from 17:30 - 18:30
Themed dinner: 19:00 - 21:00

Late night snacks: 22:30 - 06:30

The Glass House 
Breakfast: 07:00 - 10:30
Daytime: 11:00 - 17:00
Dinner: 18:00 - 22:00
The Beach House 
Dinner: 19:00 - 21:00

Raffles
Costa Coffee: 08:00 - 23:30

Sidewalk Cafe
Grill snacks: 11:00 - 18:00
Costa Coffee Grab and Go

Sindhu 
Lunch 11:00 - 16:30 (sea days only)
Dinner: 18:00 - 21:00

Azura

Room Service
Available 24 hours
Breakfast: 06:00 - 11:00

Meridian Restaurant

Afternoon tea: 15:00 - 16:00
Dinner: Freedom dining 18:00 - 21:30

Peninsular Restaurant
Breakfast: 07:00 - 10:00
Lunch: 12:00 - 14:00
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30

Oriental Restaurant 
Breakfast: 07:00 - 10:00
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30.

Venezia - Buffet
Breakfast: 06:00 - 11:00
Lunch: 12:00 - 17:00
Children's tea: 17:00 - 18:00
Dinner: 18:00 - 21:30
Late night snacks: 23:00 - 01:00

Verona - Buffet
Breakfast: 06:00 – 11.00
Lunch: 12:00 - 17:00

The Beach House 
Dinner: 18:30 - 21:30

The Epicurean (Closed until further notice with the exception of breakfast for Suite guests)
Breakfast (Suites only): 08:00 - 09:30 (Sea Day) 7:30 - 09:00 (Port Day)
Afternoon at The Epicurean: 15.00  (Sea days only
Dinner: 18:00 – 21.30

Sindhu
Lunch: 11:00 - 16:30 (sea days only)
Dinner: 18:00 - 21:30

The Glass House
All day dining: 11:00 to 2300

Java
Costa Coffee: 07:00 - 2200

Pool Side Grill
Grill snacks, ice cream & pizzeria 11.00 to 18.00

Britannia

Room Service
Available 24 hours
Breakfast: 07.00 - 11:00

Meridian Restaurant
Afternoon tea: 15.00

Dinner: Freedom dining 18.00 - 21.30

Peninsular Restaurant
Breakfast: 08.00 - 09.30 (Sea Day) 07.30 - 09.00 (Port Day)
Lunch: 12.15 - 13.45
Dinner: 18.00 - 21.30

Oriental Restaurant 
Breakfast: 08.00 09.30 (Sea Day) 07.30 - 09.00 (Port Day)
Dinner: 1st sitting from 18.30. 2nd sitting from 20.30.

The Horizon Restaurant - Buffet
Breakfast: 06:30 to 11:00
Lunch: 12:00 – 17.00
Afternoon snacks: 15:00 - 17:00 
Children's tea: 17:00 – 17.45
Theme dinner: 18:00 - 21:30
Late night snacks: 23.00-01.00

The Beach House 
Dinner: 18:30 - 21:30

The Epicurean (Closed until further notice with the exception of breakfast for Suite guests)
Breakfast (Suites only): 08:00 - 09:30 (Sea Day) 7:30 - 09:00 (Port Day)
Afternoon at The Epicurean: 15.00  (Sea days only
Dinner: 18:00 – 21.30

Sindhu 
Dinner: 18:00 - 21:30

The Glass House
All day dining: 11:00 to 23:00

The Limelight Club (adult only) 
Dinner Show: 19:00 (Doors open)

Market Cafe

11:00 19.00 (Handmade biscuits, exquisite cakes and Fine Pâtisserie)

Iona

Pearl Restaurant 

Breakfast: 07:30-09:30
Lunch: 12:00-14:00
Dinner: Freedom dining 17:30-21:30

Coral Restaurant 

Breakfast: 07:00-09:00
Lunch: 12:00-14:00 (sea days only, closed on port days)
Dinner: Freedom dining 17:30-21:30

Aqua Restaurant 

Breakfast: 07:00-09:00
Afternoon Tea: 15:15-16:00
Dinner: Freedom dining 17:30-21:30

Opal Restaurant 
Dinner: Freedom dining 17:30-21:30

Sindhu 
Dinner: 18:00-21:30

The Beach House 
Dinner (Closed on Celebration Nights): 18:00-21:30

The Glass House 
All day dining: 11:00-21:30

Epicurean (Closed until further notice with the exception of breakfast for Suite guests)

Breakfast (suites only): 07:30 - 10:00 (Sea Day) 7:00 - 09:00 (Port Day)
Afternoon Tea at Epicurean: 15.00  (Sea days only)
Dinner: 18:00 – 21.30

The Limelight Club (adult only) 
Dinner Show: 19:00-22:30

The Keel & Cow
All day dining: 11:00-21:30

The Olive Grove
All day dining: 12:00-21:30

The Chef's Table (you can learn more about this here)
2 Sittings: 18:00 & 20:30

Local Food Hero – Kjarten (Epicurean) in Norway only (Closed until further notice)
Dinner: 18:00-21:30

Ventura

Room Service
Available 24 hours
Breakfast 06.00 - 11:00; Day 11:00 – 23:00; Night 23:00 – 06:00

Bay Tree Restaurant
Dinner: 1st sitting from 18.30. 2nd sitting 20.30

Cinnamon Restaurant
Dinner: Freedom dinning 18.00 - 21.30

Saffron Restaurant
Breakfast: 07.30 - 09.30
Lunch: 12.00 - 14.00
Afternoon tea: 15.30 -16.15
Dinner: Freedom dinning 18.00 - 21.30

Waterside - Buffet
Breakfast Continental: 06.30 - 7.00
Full English Breakfast 7:00 - 11:00
Lunch 12.00 - 17.00
Afternoon snacks: 15.00 - 17.00
Children's tea: 17.00 - 18.00
Theme dinner: 18.00 - 21.30
Late night snacks: 23.00 - 01.00

Beach House - Buffet
Full English breakfast: from 08.00 - 11.00
Lunch: 12.00 - 15.00

Beach House 
Dinner: 18.00 - 21.30

The Epicurean (Closed until further notice with the exception of breakfast for Suite guests)
Breakfast (Suites only): 08:00 - 09:30 (Sea Day) 7:30 - 09:00 (Port Day)
Afternoon at The Epicurean: 15.00  (Sea days only
Dinner: 18:00 – 21.30

Sindhu 
Dinner: 18:00 - 21:30

The Glass House
All day dining: 11.00 - 23.00

Afternoon Tea (Usually Epicurean but the venue is closed until further notice. An enhanced afternoon tea will be offered in the buffet)
15:00-16:00

Tazzine
Day time snacks & Costa Coffee: 07.30 - 00.00

Frankies Grill & Pizzeria
Grill snacks: 11.00 - 18.00

 

Answer

Tables for two people in any of the freedom and club dining rooms are on a request only basis.

Tables in speciality dining venues are allocated on a first come, first served basis and we will always try to accommodate a table suitable for your requirements. In buffet restaurants, you are free to sit at any table with suitable availability.

Pre booking Speciality Dining venues

You can pre purchase a table, selecting the date and time, at one of the on board Speciality Dining venues. Bookings can be made through My P&O Cruises at around three months prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Speciality Dining.

Answer

There are a number of different restaurants guests can enjoy on board our ships.

All restaurants on board are wheelchair accessible (table and chairs can be moved if additional space is required once inside the restaurant). Please note there may be some areas within the restaurants that cannot be accessed i.e due to a step.

There are 6 restaurants on Arcadia

The main restaurant is the Meridian Restaurant. The Upper Meridian Restaurant on Prom Deck offers Club dining and the Lower Meridian Restaurant on F Deck offers Freedom dining.

The buffet restaurant is Belvedere which can be found on Lido Deck. You can also enjoy light snacks from two restaurants; Neptune Grill on Lido Deck and Cafe Vivo located on Prom Deck.

Select dining venues, offering a more intimate dining experience include; The Ocean Grill which is on F Deck and Sindhu located on Sky Deck; please note there are cover charges  at these select dining restaurants.

There are 7 restaurants on Aurora

The main restaurants on Aurora are both located on E Deck. The Alexandria Restaurant offers Club dining and The Medina Restaurant offers Freedom dining.

The restaurant for buffet dining is The Horizon Restaurant, which can be found on Lido Deck.

Select dining includes three restaurants. These are the Beach House on Lido Deck and Sindhu and The Glass House found on D Deck. Please note there are cover charges at these select dining restaurants.

If you are looking for a light snack, you can visit the Sidewalk Cafe which also features Costa.

There are 10 restaurants on Azura

The main restaurants include The Peninsular Restaurant and The Oriental Restaurant which are located on F Deck. The Meridian Restaurant can be found on P Deck. The Peninsular and Meridian Restaurants offer Freedom dining. The Oriental Restaurant offers Club dining.

There are also buffet restaurants, Verona and Venezia which are on Lido Deck.

Alternate dining areas available, include; The Beach House (evening only) Sindhu and the Glass House which are located on Prom deck and Epicurean (Closed until further notice with the exception of breakfast for Suite guests) is found on Sun Deck. Please note there are cover charges at these select dining restaurants.

For lighter options, there is also a Pizzeria and Grill located on Lido Deck.

There are 10 restaurants on Britannia

The main restaurants are The Meridian and Peninsular which offer Freedom dining and The Oriental which offers Club dining. Located on decks 5 and 6.

The Market Cafe on deck 5.

For select dining, you can visit The Beach House on Lido deck, Sindhu and The Glass house on deck 7, The Limelight Club on deck 5 or our fine dining restaurant The Epicurean deck 16 (Closed until further notice with the exception of breakfast for Suite guests) Lido deck. Please note there are cover charges  at these select dining restaurants.

There are 14 restaurants on Iona

The main dining restaurants are the Aqua, Opal, Coral (located on Deck 6) and Pearl (located on Deck 7).

The Horizon buffet restaurant is located on Deck 16. On selected Celebration Nights, there will be a dedicated area of the Horizon for The Chef's Table. More information can be found here. 

The Quays is a foodie piazza offering a great range of self service and takeaway venues with a lively atmosphere of street-food dining located on Deck 8.

The Keel and Cow (Gastro pub located on Deck 8), The Olive Grove (Mediterranean theme also on Deck 8), The Skydome on Deck 16 offers Pizzeria and Grill style food. 

Sindhu (Deck 8), Epicurean (Deck 17) (Closed until further notice with the exception of breakfast for Suite guests), The Beach House (Deck 16) The Glass House (Deck 7), The Limelight Club (Deck 6), are also on board.

Ripples - P&O Cruises exciting collaboration with Snowflake Luxury Gelato. Ripples will provide the perfect setting for a well-earned treat, day or night. A relaxed and family-friendly venue, it’s perfectly located at the top of the atrium with access to Promenade Deck if you’d like to savour the view as well as your gelato.

Al fresco dining:
The Olive Grove and Sindhu will have conservatory eating spaces but these will not be outside, There is an outside area at the aft of the ship next to the Horizion Restaurant (buffet).

There are 12 restaurants on Ventura

On Ventura, there are three main dining restaurants. These are The Cinnamon Restaurant found on P Deck, The Saffron Restaurant and The Bay Tree Restaurant both located on F Deck. The Cinnamon and Saffron Restaurants offer Freedom dining and the Bay Tree Restaurant offers Club dining.

There are two buffet restaurants on Ventura, these are The Beach house and The Waterside. These are both located on Lido Deck.

Select restaurants include Epicurean (Closed until further notice with the exception of breakfast for Suite guests) on Sports Deck, Sindhu and The Glass House both found on Prom Deck and the Beach House on Lido Deck. Please note there are cover charges  at each of these restaurants.

For light snacks, Tazzine located on P Deck, Frankie's Grill and Frankie's Pizzeria both found on Lido Deck.

How to book Select Dining venues

Some Select Dining venues can be pre-booked through My P&O Cruises 14 days prior to embarkation and for any duration of cruise. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in, you should visit the 'Dining' heading on the menu ribbon and click on 'Select Dining'. Not all Select Dining can be pre-booked, which is indicated by 'Please enquire on board' - in this case, the reservation can be made via My Holiday.

Answer

You can book our speciality dining venues from 14 days before your holiday right up to midnight before you sail. You can book and pay for your meal at most of our venues before your holiday, while some restaurants are priced by dish and charged at the end of your meal. By booking early you can take advantage of our exclusive pre-cruise savings. If you have booked a cruise with us, you can make dining reservations by logging into My P&O Cruises here.

Answer

Important information: In light of current restrictions, we have currently stopped sending pre-cruise booklets. Please visit My P&O Cruises for information on shore experiences or to download e-tickets and luggage labels. Please note, only the lead guest on a booking with receive pre cruise information. 

Pre-cruise information is only sent to the lead guest of a booking made under the P&O Cruises Select Fare and should be received approximately 8/9 weeks prior to departure.

If there are two guests who live at different addresses against one booking reference, an additional copy can be posted to guest two, to request this please contact the Customer Contact Centre (please visit our website for contact details).

Please note guests travelling on an Early Saver Fare, Late Saver Fare or other promotional fares will not receive the pre cruise information via post, all of the relevant information can be found in this website. 

Answer

Once you have made your booking you can only cancel your order through this website. If you want to make any amendments to any products you must cancel and re-book.

Answer

Together with our preferred visa provider CIBT, we are pleased to provide you a simple online solution to all your World Cruise visa requirements at https://cibtvisas.co.uk/. 

The online portal will provide you with: 

Detailed visa information specific to your cruise

Details of required documentation needed to support your applications

Application forms available for you to print out and send to CIBT

Please note this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations. Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.

Visa requirements for British Citizens in possession of a full British Citizen Passport

The below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online at https://cibtvisas.co.uk/ or by phone 0207 620 6487.

Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account. 

Visa Information - Your Responsibilities

Please note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:

Important Information

When applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.

Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.

The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.

With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa.

 

Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

British Passport Holders

Visas for short trips: you do not need one if you’re a tourist

If you’re a tourist, you do not need a visa for short trips to EU countries, Switzerland, Norway, Iceland or Liechtenstein. You can stay for up to 90 days in any 180-day period.

Please note, the number of days is calculated by the number of days spent in port within a cruise itinerary. In certain circumstances a sea day in between 2 ports within a single country is also counted as a day.

If you visit more than one of these countries within a 180-day period, check that you do not spend more than 90 days in total across all the countries you visit. That’s because most of these countries apply the 90-day limit as a group.

There are different rules for Bulgaria, Croatia, Cyprus and Romania. They each have their own separate 90-day limits. The time you spend in other countries does not affect how long you can spend in each of these countries without a visa.

You may need a visa or permit to stay for longer, or to study, work or travel for business. Check the travel advice for each country you’re visiting for more information.

 

* Schengen State members are: are: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

For all other countries, please contact the relevant embassy for details.

 

Visas obtained on arrival:

Country	Approximate cost  (where applicable)
Egypt	No charge
UAE	No charge

 

Visa application time scales

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed.  In addition, your own personal circumstances may affect timescales quoted.  We recommend that you obtain your visa as early as possible.

Disclaimer

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure.  The information provided on this site was correct at the time of publishing and is subject to change at any time.  It is your responsibility to travel with the correct travel documentation.

 

Country	Content
Australia	If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia. Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.
Canada	British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA). Entry requirements for other methods of travel (land, sea) have not changed.  If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises. However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.
Cape Verde	If arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel.
China	A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply: Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency. The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel. If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China. Hong Kong Land Tours - Guests embarking or disembarking in Hong Kong after (or before proceeding with) an overland tour into China must apply for a Chinese tourist visa prior to arrival.  Coastal guests who travel from Hong Kong to Shanghai only (starting their holiday in Hong Kong and finally disembarking in Shanghai) are required to obtain a Chinese visa and are not able to make use of any visa waivers. All guests must bring a photocopy of the photograph/personal details page of your passport. Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa. Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met: Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside China Your arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents) Shanghai Pudong international airport Shanghai Hongqiao international airport Shanghai railway station Shanghai Wusongkou international cruise terminal Shanghai port international cruise terminal Nanjing Lukou international airport Hangzhou Xiaoshan international airport Remember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa. Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa. Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour.
Dominican Republic	If entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained.
Egypt	A Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa.
India	Guests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by P&O Cruises. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html. Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding.  Please note: P&O Cruises require all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason.  An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive.  Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day.
New Zealand	International travellers, who are Visa Waiver nationals, may enter New Zealand without a visa after obtaining an approved New Zealand Electronic Travel Authority (NZeTA). Please note that all guests travelling with an NZeTA must present a print out of a successful NZeTA application at check in Obtaining NZeTA approval, for most travellers, will be simple and easy. To apply for your NZeTA, please follow this link to the NZeTA application website  https://nzeta.immigration.govt.nz/.The cost of obtaining an NZeTA is currently NZ$12.00 (however this is subject to change at any time) and payable during the application using a credit or debit card. Approved NZeTA applications are valid for a period of two years or until the passport expires, whichever comes first, and multiple trips to New Zealand without the traveller having to reapply for another NZeTA. When applying for you NZeTA, a tourism levy of NZ$35 must also be paid which is valid for the same length of time as the NZeTA. Should you require assistance applying for your NZeTA, our preferred Visa provider, CIBT are available on 0207 620 6998.
Oman	Visa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp.
South Africa	Although visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, P&O Cruises strongly suggest you obtain a replacement passport before applying for your visas. Parents travelling with children into or out of South Africa  will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs.   Please see the question - What are the regulations for travelling to South Africa with children
Sri Lanka	If you are starting or ending your holiday in Sri Lanka, an Electronic Travel Authorisation (ETA) must be obtained online (www.eta.gov.lk) prior to arrival/departure. A fee will apply if obtaining a Tourist ETA. If you are visiting Sri Lanka as part of your cruise itinerary (arriving and leaving Sri Lanka with the ship), you are required to obtain a Transit ETA online (www.eta.gov.lk). A Transit ETA  is free of charge.  Please note, the Transit ETA confirmation states that you may only transit and are not permitted to enter Sri Lanka. This is acceptable for cruise lines as you are classed as 'in transit' providing you enter and leave Sri Lanka with the ship. This will not restrict you in going ashore during the call.  When completing your application, please note the following: "Port of Departure" is the previous port you are scheduled to visit prior to arrival in Sri Lanka "Final Destination" is the port where you will be ending your cruise "Vessel Number" is the cruise number  "Address in Sri Lanka" is the ship name (if applying for a Transit ETA)
Turkey	Cruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required. To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visa Guests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey.Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued.
United Arab Emirates	Transit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport.
United States of America (and territories)	International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday.  Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta.  A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$21.00, this is subject to change at any time.  All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service. Please note a biometric passport  is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information. British Subject* passport holders are required to obtain a full US visa prior to travel.    * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject

 

Answer

Change booking:

Please see Can I transfer my booking?

Cancel Booking:

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. Please visit our booking conditions page on our website.

If you have made your booking directly with P&O Cruises please call our Customer Contact Centre on 0345 355 5111 (calls charged at local rate). Please note that this is for direct bookings only, and any booking that has been made through a travel agent you will be asked to contact them to discuss any changes or cancellations.

As per our Booking Conditions, P&O Cruises shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales.

P&O Select Fare and Early Saver:

Period before departure within which notice of cancellation is received by P&O Cruises	Cancellation Charges (% of price)
From date of booking until 91 days before departure	Loss of Deposit
90 to 57 days	50%
56 to 42 days	60%
41 to 16 days	75%
15 to 6 days	90%
Less than 6 days before departure or failure to embark. For fly cruises, departure day is the date of the flight departure.	100%

 

Late Saver:

Period before departure within which notice of cancellation is received by P&O Cruises	Cancellation Charges (% of price)
From the date of booking until departure, including failure to embark.	100%

You may wish to transfer your booking to another cruise, please see  Can I transfer my booking? for details. 

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities. 

Answer

Yes, military benefits are applicable to UK citizens only.

We are pleased to offer on board spending money to:

Current serving personnel

Veterans

Reservists

MOD Civil servants

NATO personnel in the UK

 

for the following service divisions:

British Army

Royal Navy

Royal Air Force

Reserves

Royal Marines

Merchant Navy

Home Guard

 

Military Promotions are not combinable with certain promotional fares including, Early Savers, Savers, On board booking, Thank You For Cruising promotions, Ship Visit, Tesco voucher bookings and partnership benefits, if you have any queries on combinability, please call our Customer Contact Centre.

Military Benefits can only be applied to a booking if you are registered with Defence Discount Service and have a Defence Privilege Card - this number will be taken at time of booking


 

This offer is available to Military guests who are members of the Defence Discount Service (the official MOD discount scheme) and have a Defence Privilege Card. This is a paid for membership, the cost for which is £4.99 for 5 years membership. The offer is available to those that are currently serving in the HM Armed Forces and those that have previously served within the HM Armed Forces. Guests will need to quote their Defence Privilege Card membership number for the Military On Board Credit to be added to their booking.

In order to apply the Military Benefits you would need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly or via your travel agent, either at the time of booking, or no later than 7 days before departure, along with the promotion code MLT. This will then be noted on your booking. You may also be asked to present your card at the check-in desk on the day of embarkation, so please make sure you have this with you when travelling.

Guests can register through www.defencediscountservice.co.uk . You will be asked for service details and then to get the Defence Privilege Card will need to upload a copy of documentation such as a certificate of discharge or Armed Forces Pension document.

The amount of on board spending money is applicable for the 1st and 2nd passengers in a cabin only and depends on the grade of cabin booked and the duration of the cruise: 

 

Nights	Sea View / Inside	Balcony	Suite
2-6	£10	£15	£20
7-13	£20	£30	£40
14-21	£50	£65	£75
22+	£75	£90	£100

 

Please note the latest this benefit can be applied is 7 days before departure and it is not possible to apply the Military benefit once you are on board.

Answer

No. Loyalty Points are only awarded for nights spent on board ships within the P&O UK fleet.

Points were previously awarded for the time spent travelling on board our nominated sister brand ships at a rate of 5 points per night spent on board, but only if the guests concerned was already an active member of P&O’s loyalty scheme at the time they travelled. 

The awarding of sister brand points was phased out in April 2012.

Answer

The legislation related to the charging of credit card fees changed on 13 January 2018.

As a result, guests will not be charged a credit card fee on payment transactions made from 11 January 2018.

Answer

Yes, you are able to make a partial payment. You can make payments online here where you can choose whether you want to pay the full balance or a different amount of your choosing.

Answer

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

Answer

Yes, you can use a different card to the one you used to pay your deposit. 

Please see the question What method of payment is accepted?

Answer

You will be asked to pay a deposit at time of booking.  For some of our fares, full balance may be requested at time of booking.

We accept Mastercard, Visa, American Express and Diners Club International cards. We do not accept Solo, Maestro, JCB, or pre paid cards.

We must receive the balance of your fare no later than 90 days before departure*.  If you are booking through a travel agent they may request payment of the balance in advance of this date in order to ensure that your monies reach us by the balance due date.  If we do not receive the balance by the due date, we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit. 

 *Please note, for cruises departing on or before 30 June 2020 the balance due date is reduced to 30 days. This policy modifies the cancellation policy in our Booking Conditions and may be changed or withdrawn at any time without notice.

Deposit:

A deposit of 15% is required on all bookings. 

For bookings made within 90 days of departure and some other fare types, the full balance will be requested at time of booking. 

 

For our direct guests, you can visit our website (https://www.pocruises.com/balance), where you can log in and pay your balance via our secure, online, payment facility.  This facility is available 24/7, offering a quick and convenient way to pay your balance. 

If you are unable to pay your balance online please call us. Please visit our website for contact details.

 

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

Answer

P&O Cruises recently launched a pilot for you to have the facility to check in for your cruise online. 

After a successful pilot and in order to enhance the efficiency of the check in process, P&O Cruises will be rolling out the enhanced online check in facility which you can complete prior to departure.

You will be able to log in and fill out their passport details and also register a payment card for their cruise. You will have the flexibility to register one card for all guests travelling, or a different card for each guest in the booking. 

We are constantly looking at ways to enhance the guest experience and believe that by enabling guests to check in online prior to departure; this will reduce the time spent in the terminal, allowing you to start enjoying your holiday on board with us even quicker!

You will be asked to visit checkin.pocruises.com and enteryour log in details. These are first name, surname, date of birth and booking reference to log in.

Once logged in you will need to:

• Enter Passport information for the guests you wish to check in
• Enter payment card information
• Select which guests the payment card will be applied to. All children must also have a card added.
• Guests with passport information completed and a payment card applied to them are now checked in.
• Download Boarding Pass for completed guests.

Answer

Yes. All our ships feature accessible cabins which are suitable for wheelchair and mobility scooter users, guests can navigate the ships via the accessible routes to public venues and the majority of deck areas.

Our accessible cabins feature wide doorways, sufficient floor space for wheelchair manoeuvrability and accessible balcony cabins feature ramped access to the balcony. The bathroom is a wet room style shower room with a flush threshold, grab rails for the shower and toilet and pull down shower chair.

Arcadia offers a number of partially accessible cabins, these cabins have a wet room with the above features) however the cabins are smaller and have less floor space than an accessible cabin so would not suitable for someone confined to their mobility aid.

Assisted listening is available within a number of our show lounges and theatres, and we can supply an in cabin visual alert systems with textphones. In addition, key on board literature is available in Braille and we welcome certified assistance dogs on board.

When sailing from Southampton, we can offer wheelchair assistance for embarkation and disembarkation. Assistance will start once inside the terminal building where members of the mobility assistance team will escort you on board either in a ships wheelchair or using your own mobility aid.

Help with disembarkation can be arranged on board the ship. If you have any questions please contact Reception.

If you require assistance with daily living, such as washing, toileting, eating, movement around the ship or disembarking in ports of call etc, you will need to travel with a companion/personal assistant who can provide this for you; the ship’s crew are unable to assist with these tasks.

Please let us know at the time of booking, or by calling our Customer Contact Centre (please visit our website for contact details) if you have a medical or mobility request or requirement to ensure we can meet your needs.

Answer

Yes, Azura, Arcadia, Aurora, Britannia, Iona, and Ventura have single cabins for solo cruisers.

Single cabins are graded as:

Single Inside Cabin (Arcadia, Azura, Britannia, Iona & Ventura)

SC grade (Arcadia, Azura & Ventura)

SF (Britannia)

SZ (Iona)

Single Sea View Cabin (Aurora, Azura & Ventura)

RE grade (Aurora)

RC grade (Azura & Ventura)

Single Balcony Cabin (Arcadia, Aurora*, Britannia and Iona)

QF grade

QZ (Iona)

* Aurora will have single balcony cabins after her move to adult only post refit April 2019

Arcadia - There are four single inside, and two single balcony cabins, these are located on Sun Deck

Aurora - There are four single sea view cabins, two are located on A deck, and two on C deck. Six single balcony cabins will be added post refit in April 2019.

Azura -  There are six single inside cabins, and 12 single sea view cabins, all located on F deck

Britannia - There are 12 inside single cabins, and 15 single balcony cabins, all located on Lido deck

Iona - There are 10 inside single cabins, located on decks 12, 9 and 5 and 12 balcony single cabins, located on decks 14, 11 and 9.

Ventura - There are six single inside cabins, and 12 single sea view cabins, all located on F deck

For further details please see our deck plans or to make a booking please visit our Find and Book page, call our Customer Contact Centre, please visit our website for contact details, or contact your preferred travel agent.

Answer

If you are travelling with children or teenagers, our family prices on Arvia, Azura, Britannia, Iona and Ventura offer generous reductions, utilising the extra beds that are contained in a number of cabins. Infants aged 1 and under will also pay a reduced rate, which will remain the same no matter what cabin grade is booked, from Inside cabin, all the way up to a Suite. 

Please note, if a child is booked into a lower berth, (i.e. the first two beds in the cabin) there isn’t a reduced rate and the standard double rate will be charged.

Family reduction can vary by cruise. Please check our Find & Book page, call our Customer Contact Centre (please visit our website for contact details) or speak with your preferred ABTA bonded travel agent for the reduction amount of a specific cruise.

For further information regarding cruising with children, please visit our dedicated family page and question What facilities are available for children on board?

Answer

When you book speciality dining in advance you can take advantage of our exclusive pre-cruise savings. Make sure you plan ahead and secure the venue, date and time that you’re after so that your holiday can start the minute you step on board. You can make reservations by logging into My P&O Cruises here.

Answer

As the leading UK cruise operator, Carnival UK is at the forefront of shipbuilding technology, delivering unique vessels for the enjoyment of our guests. Our brands are committed to a pathway to decarbonisation, which involves significant investment in carbon efficient technologies, energy efficiency activity and emission reduction initiatives. The use of LNG fuel as an alternative fuel source for the cruise industry is one of these innovations along with a number of other energy efficient technologies and initiatives that support our sustainability goals and reduces greenhouse gas emissions.

Both Arvia and Iona are powered by Liquefied Natural Gas.

Answer

Please note that guests under the age of 18 must travel with a parent or companion aged 18 or over.

We are unable to carry infants under the age of six months on any of our holidays.

Certain cruises and our Exotic fly-cruises have a minimum age requirement of 12 months. This is due to the remote itineraries and number of consecutive days at sea. This applies to cruise numbers B225/A, B306/A, B326/A, B406/A, K301/A/B, K305D, K306/A, K321/A/B, K405D, K406/A, N233, N302, N306, N401, N403.

Children under the age of 16 years old are not permitted to travel in a cabin without a guest who is 16 or over. Additionally, they must travel with a parent or companion aged 18 or over.  

Children using the designated pools must be under the supervision of their parent/guardian.  All parents/guardians are responsible for the behaviour of their children.  We also ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst at a port of call.  

Adult only ships (Arcadia & Aurora*) have a minimum age of 18 years. All guests must be aged at least 18 years of age prior to travel to embark a ship which is exclusively for adults.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Answer

During the current Pandemic we will not be accepting guests onboard who require supplementary oxygen (including via oxygen concentrator).

 

Flights

If you require additional oxygen on a flight please see Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?

Answer

Vaccination requirements vary by destination and may change from time to time.   

We recommend that you seek advice from your medical practitioner or travel health clinic, at least six weeks before your cruise, to discuss your personal travel plans and obtain appropriate advice and vaccinations prior to travel. Seasonal influenza vaccination is recommended for all guests.

You will find further travel health advice on the UK government funded website at www.travelhealthpro.org.uk and for guidance on seasonal influenza: https://travelhealthpro.org.uk/factsheet/51/seasonal-influenza.
You can also find vaccination information (correct at the time of print) in our brochure.

For our current COVID-19 vaccination requirements, please visit the dedicated page on our website https://www.pocruises.com/cruise-with-confidence/booking-with-confidence

Mandatory Vaccinations

Yellow Fever

On 11 July 2016, changes to International Health Regulations (IHR 2005) regarding the validity of the International Certificate of Vaccination or Prophylaxis (ICVP) for yellow fever vaccine came into force.

The period of validity of the ICVP has changed from 10 years to the duration of the life of the person vaccinated. This applies to all ICVP for yellow fever vaccination, including certificates already issued, and new or duplicate certificates. A valid ICVP, presented by arriving travellers, cannot be rejected on the grounds that more than ten years have passed since the date vaccination became effective as stated on the certificate and that boosters or re-vaccination cannot be required.

Although a vaccination is not always a mandatory requirement, it is highly recommended due to visiting high risk areas. We recommend you seek advice from your GP as to whether you require the vaccination.

January (Vaccination Mandatory) - R3011 sailing to Brazil and Uruguay

If yellow fever vaccination is contraindicated for medical reasons an exemption can be issued by your Medical Practitioner and this must be brought with you to the ship. Local Port Health Officials will then decide if a vaccination waiver can be issued

A letter of exemption requires the following information:

 

> Name of passenger

> Date of Travel

> Statement advising the following or similar : I advise that the Yellow Fever Vaccination should not be given on medical grounds to the above named person.

> Medical Practitioners signature

> Medical Practice Stamp

> Letter written on medical practice headed paper

 

We are unable to confirm whether exemption letters will be accepted and passengers allowed too disembark ports that have a yellow fever certificate requirement as it is a port health requirement and not a CUK requirements.

Guests without the correct documentation will be denied boarding.

Proof of Vaccination

You will not be asked for proof that you have had any other vaccinations other than yellow fever if this is a mandatory requirement for your cruise.

Zika virus

From 2016, travel health notices were issued by public health authorities for people travelling to areas where Zika virus is known to occur. Zika virus is primarily transmitted by mosquitoes, although sexual transmission can also occur, and symptoms include fever, headache, red eyes, rash, and joint pains. The illness is usually mild, lasts between 2-7 days and affects only one in five people infected. Zika virus infection during pregnancy can cause serious birth defects. Women who are pregnant or plan to become pregnant should consult with their healthcare provider prior to booking travel to areas with active Zika transmission. Guillain-Barré syndrome (GBS) is a rare disorder that can cause muscle weakness and paralysis for a few weeks to several months. In a small proportion of infections it can be triggered by Zika, much as it can after a variety of other infections. Most people fully recover from GBS, but some have long term damage. As the list of affected countries changes rapidly over time, we recommend you regularly review Public Health England’s website for updated information and a list of countries with active transmission: www.gov.uk/guidance/zika-virus. Please seek medical advice prior to travelling if this travel alert affects you. Guests are reminded to take enhanced precautions against biting insects by covering exposed skin, and using insect repellent.

Answer

P&O Cruises accepts registered assistance dogs on board that have been specifically trained to assist a person with a disability and has been certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.

Assistance dogs are allowed on board all P&O ships on Southampton to Southampton cruises. We are unable to accept an assistance dog on any Fly-Cruise or sector of the World cruise.

Emotional support dogs are not recognised as an assistance dog by the above organisations and are not permitted on-board.

Assistance dogs may not be permitted ashore in certain ports of call, in line with current DEFRA regulations which apply in the UK.

There are some changes to Pet Travel following Brexit, pets will need an Animal Health Certificate to travel. Your pet will need a new animal health certificate for each trip to an EU country or Northern Ireland from Great Britain. Pet Passports issued in EU Countries and Northern Ireland are still valid.

If you would like to travel with your assistance dog, please complete the relevant section of the mobility questionnaire.

To requests a questionnaire please call our Customer Contact Centre, please visit our website for contact details, or email  accessibility@carnivalukgroup.com

Answer

We offer a wide range of gifts, treats, experiences and services to make those moments all the more memorable. 

Find out more through our gifts page here: https://www.pocruises.com/onboard-activities/Gifts

Answer

Shine Rewards programme rewards front line Travel Agents for select price cruise bookings, training and brand engagement. Travel Agents can build their points pot which can then be spent on E-Vouchers, brand related merchandise and cruise holidays via the reward portal/catalogue on the Shine site.

To book a cruise of their choice with their points. agents will call the Shine Rewards Club helpdesk on 01908 303554

They can redeem their points against 25%, 50% or 100% of the value of the cruise. The amount used with points will be deducted from the booking within 48 hours of the booking being made, and the remaining balance on the booking is to be paid by the agent/passenger.

Agents will book through the Shine Rewards Club Helpdesk on the above phone number (not us) and the supplier is called Sodexo. Sodexo will book with ABTA Number 00SODEXO.

Agents/passengers WILL NOT know the ABTA number it has been booked under, so ABTA will not be part of the DPA process, however 4 pieces of information will still need to be taken.

If a guest calls and the booking was made by Sodexo, please service the booking as normal. If an agent would like to pay their balance over the phone, this is fine as long as they are paying in pounds.

Agents can not use their Shine Rewards points towards Regional Flights, Flight Upgrades, Hotel Stays & Land packages. 

If an agent would like to make any changes to the booking using Shine points, they will need to call the Shine Rewards Club on 01908 303 554.

If the guest would like to purchase any drinks packages, gift options. These can be done over the phone with the contact centre or on My Cunard/ My P&O. 

If you get any questions regarding this, Eleanor Penk and Audrey Hobby are in the Partnership Trade Engagement Team so please do not hesitate to contact them.

Answer

UK Guests 

Yes, it is mandatory for all UK guests to take out comprehensive cruise-specific travel insurance for their holiday with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it. 

When travelling with us, your insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 

Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately you will be denied boarding, at your own expense, if you don’t have appropriate cover.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. 

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX  -  

Non UK Guests

Yes, we strongly recommend that you take out comprehensive cruise-specific holiday insurance including medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19 when you sail with us. We would also recommend that your policy includes cover for travel, cancellation and curtailment, and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 

While we hope you never have to use it, having appropriate travel insurance will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it.

 

For more information on our travel insurance requirements, click here. 

 

Holiday Extras offer cruise-specific travel insurance policies – perfect for your next holiday. One of the key benefits is that this cruise-specific cover includes things most travel insurance policies don’t cover as standard, such as missed ports, missed shore experiences and cabin confinement.

Holiday Extras offer three levels of cover to choose from: bronze, silver and gold. Should you wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies, full details can be found here.

Tailored options are also available from Holiday Extras should you have pre-existing medical conditions.

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX. Current opening hours are Mon - Fri - 09:00-20:00 / Sat - 09:00-17:00 / Sun - Closed 

Holiday Extras Travel Insurance Claims

Holiday Extras Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.

Email: Holidayextrasclaims@davies-group.com

Tel: +44 (0)1403 788 717

You can download a claim form from https://holidayextras.davies-group.com

 

 

For medical emergency, medical related expenses, repatriation and evacuation claims

Please call the assistance company at any time of the day or night:

 Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)

Tel: 00 1 819 780 0494 (if you are in Mexico)

 

See a breakdown of the different levels of Holiday Extras COVID cover here

You must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If you are too ill to do this yourself, someone else can do it for you.

If you choose a different insurer you will need to ensure the policy covers you for all medical costs you may incur due to existing conditions or otherwise, as set out above.

You can access further information via the 'Preparing to Go' section of your My P&O Cruises.

 

P&O Cruises Discount

 Holiday Extras offer an exclusive 10% discount for guests in the Caribbean, Baltic and Ligurian tiers of the Peninsular Club. This discount on travel insurance is only applicable to the bespoke cruise insurance policy arranged by Holiday Extras Insurance for P&O Cruises. Please note, the discount cannot be extended to friends or family who do not qualify. The discount may be withdrawn or altered at any time, without notice. The discount is offered subject to any conditions that Holiday Extras Insurance may impose and subject to availability. For a copy of the policy wording or for more information, please call 0800 316 3061, quoting reference WC668 along with your membership number.

 

Link to booklet for reference: https://www.pocruises.com/content/dam/po/pdfs/Peninsular-Club.pdf

 

Holiday Extras insurance (for UK Residents only) meets our requirements set out in the terms and conditions of the booking. You'll find further details in our brochure and you can obtain a quote and full terms and conditions via our dedicated Holiday Extras page or by calling 0800 093 3070, quoting reference PAOHX.

  

What happens if I do not have travel insurance?

You will not be able to travel without travel insurance. Please ensure you can obtain travel insurance before you book your holiday.  It is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country.

Please also see: Is there a charge to cancel my booking?

Answer

Our new brochure covering September 2022 - October 2024 cruise departures, is now available to view online, please visit https://brochure.pocruises.com/welcome-sep-22-oct-24/

 

If guests would like to receive a copy of the brochure by post, they can request this via the website by registering on 'My Account' (please note, guests WILL need to register for a My Account to receive a postal brochure, but they will not require one to browse the Digital Brochure) - this can be actioned here https://www.pocruises.com/request-a-brochure

 

 

Please also see the deck plans for each ship below. 

 

Arcadia

Arvia

Aurora

Azura

Britannia

Iona

Ventura

Answer

Guests must inform us of any hearing requirements at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format. 

For guests who use their own devices and software for translation or conversion of information for deaf or hard of hearing, please contact accessibility@carnivalukgroup.com to discuss these requirements ahead of the cruise.

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing:

Visual alert systems and textphones

All our ships have visual alert systems (Ameriphones or/or LISA)* on board. They feature a wireless doorbell, vibrating pillow shaker and a pager with charger. This equipment allows guests to communicate with Reception and should also be used to alert the guest in the event of an emergency. This equipment is requested via the "Your on-board needs" questionnaire and is available on a first-come first-serve basis. The LISA system is available on some ships in accessible and partially accessible cabins only. Check with Guest Support at time of booking if guests require LISA.  

*LISA is available on Arvia only - please check with Guest Support at the time of booking if guests have any queries regarding LISA.

The kits are inventory controlled and allocated by Guest Support on receipt of the questionnaire. If CUK can’t provide a visual alert system for the guest, they will be notified prior to travel. If all visual alert systems have been loaned out, guests can be offered a ships pager as an alternative (if available).

Please be aware, the visual alert system will reduce surface space in the cabin.

Hearing loop

We are able to offer a hearing loop facility (which requires guests to move their hearing aid to the “T” position) at Southampton cruise terminals and at the Reception desks on board. In addition, we also provide an "infra-red" hearing support system within a large number of our theatres and show lounges - compatible headsets are available from Reception. This system is available in the following venues:

 

• Arcadia – The Palladium (all decks) and The Globe
• Arvia – Headliners Theatre, Crystal Limelight, Atrium, The Studio Cinema, Live Lounge, The Skydome, Arena Sportsdeck
• Aurora – Playhouse Theatre and Curzon Theatre
• Azura – Playhouse Theatre, Seascreen (via radio transmission), Malabar and Manhattan
• Britannia – Headliners Theatre, Live Lounge, Crystal Room, Studio
• Iona - Headliners Theatre, Grand Atrium, The Clubhouse, Ocean Studios, The Limelight Club and Aft terrace,  Arena sports Deck 17&18, (the Listen Technology equipment that guests can borrow to use in the Entertainment venues is kept at Reception)
• Ventura – Arena Theatre, Tamarind Club and Havana

Should guests require the use of the Infra-red system, please speak to the Production staff within the venue who can direct guests to the best location in order to utilise the equipment correctly. 

Subtitles

Our in-cabin emergency video offers closed captioning. The televisions within the cabins differ on each ship as follows:

• Arcadia – No ability to have subtitles in the cabin
• Arvia – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
• Aurora – No ability to have subtitles in the cabin
• Azura – Guests to request the Comms Manager Activates the subtitles
• Britannia – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
• Iona – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
• Ventura – Guests to request the Comms Manager Activates the subtitles

Theatre shows

We are able to provide a transcript of the songs during the theatre shows for guests who are deaf and guests who are hard of hearing. Please request this at Reception or with a member of the production staff.

Shore experiences

Should guests wish to book a P&O Cruises organised shore experience, we will endeavour to work with our local agents in advance of the cruise to obtain written commentary, but this may not be possible in all instances.

Answer

The content covered here will give all the information guests need to know about checking in for their cruise. From priority embarkation, online check in, and registering a payment card.

We want guest's holiday to get off to a great start with quick and easy check-in and embarkation. 

Embarkation at the terminal

• Due to the large number of guests embarking our ships, we operate a staggered check-in and embarkation process in our home port of Southampton. Guests will be allocated an Arrival Time which can be found on My P&O Cruises.
• To ensure guests spend less time in the terminal and more time on board, we kindly ask that they adhere as closely as possible to their allotted Arrival Time. We are unable to change embarkation times.
• Guests are welcome to arrive earlier, of course, but if they do we will ask them to make themselves comfortable in the terminal until we are able to check them in. This may well be before their allotted time, we promise we won’t make them wait around unnecessarily.
• The latest time guests can check in is one hour before the ship departs.

 

Please note Ligurian, Baltic and Caribbean Tier members receive priority check in once they arrive at the terminal at their designated time. The earliest Arrival Time is at 12.30, which is reserved for:

• Guests who have booked a wedding at sea (this is applicable to the bride and groom only).
• Suite, mini-suite and conservatory mini-suite guests

After the above, priority will be given to those who arrive at their allotted time.

Fly-Cruise

If guest are flying out to meet the ship, then they will find no Arrival Time on My P&O Cruises. On arrival at the airport in the destination, they will be met by one of our representatives and transferred to the ship.

Arriving by coach

Guests arriving on our preferred partner, Intercruises coaches, will be issued with a separate colour card before leaving the coach. This group letter will be called forward to check-in usually within 20 minutes of entering the terminal. Any guest arriving on Eavesway or any other coach service, will be viewed as "independent" and they will be called forward as soon as we are able to slot them in.

Late arrivals

On the day of departure, if guests are running late and likely to arrive at 15:45 or later, they should call the Enquiries Desk at their cruise terminal: 

• Mayflower Cruise Terminal 023 8065 6429/31
  Ocean Cruise Terminal – 023 8071 7994/97
  City Cruise – 07917 520099
  QE2 Terminal – 07917 520099

Please note that these numbers will only work when there is a ship in the terminal.

Online Check-in (OLC)

P&O Cruises has rolled out the enhanced online check in facility, which guests complete prior to arrival at the terminal from 21 days prior to departure.

Guests will be able to log in and fill out their passport details, register a payment card for their cruise, upload a photo(s) and download boarding pass(es). Guests will have the flexibility to register one card for all guests travelling, or a different card for each guest in the booking. Online Check-in for minors (guests under 18 years old) must be completed by an accompanying adult on the booking.

We are constantly looking at ways to enhance the guest experience and believe this will reduce the time spent in the terminal, allowing guests to start enjoying their holiday on board with us even quicker!

Guests will receive an email advising that Online Check-in is open for their cruise and will be asked to visit checkin.pocruises.com and enter their log in details. These are first name, surname, date of birth and booking reference to log in.

Once logged in, guests will need to:

1. Enter passport information for the guests they wish to check in
2. Enter payment card information
3. Select which guests the payment card will be applied to. All children must also have a payment card added.
4. Upload a photo. Doing this will reduce time in the terminal, however it is not mandatory and if the guest is unable to upload a photo, one will be taken at the terminal at the check-in desk.
5. Guests with passport information completed and a payment card successfully registered (mandatory) are now checked in. Uploading a photo is not mandatory to complete Online Check-in.
6. Download Boarding Pass for completed guests.

 

New Online Check-in journey

My P&O Cruises will soon have a new Online Check-in (OLC) journey. This means that guests will no longer need to input their login details twice to access online check-in. The OLC journey is live for Ventura and Aurora, and will launch for the rest of the P&O Cruises fleet in mid-March.

 

Key points:

• Guests are still able to complete Online Check-in from D-21 until two hours before midnight for the day of embarkation.
• The layout and functionality remains the same for the new Online-Check-in, with some improvements for guest experience.

 

Registering a payment card

Registering a payment card for use on board can be done via the Online Check-in portal or at the terminal at the time of embarkation.

Guests can register a different credit card for each person, or just use one card for all members in their party. The value of their on board account(s) will be automatically charged to the registered credit card(s) at the end of their cruise.

Answer

For health and safety, guests who are bringing a wheelchair and are not booked in an accessible cabin, must ensure their wheelchair meets the following criteria:

Must collapse to a width no more than 20 inches (51cm) 

No component piece to weigh more than 20kg when disassembled

Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

The Mobility Aid must not be classed as a Mobility Scooter. For advice on travelling with a Mobility Scooter, please see our Mobility Scooter Policy or Which cabins are suitable for a full time wheelchair user or a mobility scooter user?

Guests bringing manual wheelchairs need to ensure they are collapsible to allow them to pass through the cabin door. If you require the use of a non-standard mobility aid, please discuss this with us as some devices are not suitable for on board use.

 

If you have booked an accessible cabin your wheelchair must meet the following criteria:

Width: No more than 32 inches (79cm)

No component piece to weigh more than 20kg when disassembled

Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

 

Definition of the difference between a power chair and a mobility scooter is - Electric wheelchairs are operated using a joystick mounted on the armrest, requiring less upper body mobility to control. Mobility scooters are operated using a tiller handle and will require both hands to steer and control. Electric wheelchairs have a smaller turning circle than mobility scooters.

Examples are as follows:

If you require any further information please call our Customer Contact Centre (please visit our website for contact details).

Answer

Scattering ashes at sea

It is possible to scatter ashes from our ships at sea but is dependent on certain factors and requires approval from the Captain in advance of the start of the cruise. In order for the scattering of ashes to take place, the ashes must be stored within a biodegradable container, as the ashes will be lowered in to the water and not physically scattered, and the Certificate of Cremation needs to be brought on board. The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer. Please note, the ceremony is not formal or religious and there is no charge to arrange a scattering of ashes.

Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable. Once the scattering has taken place, the Captain will normally provide you with location details from the entry in ship's log.
 
Please speak to our Customer Contact Centre between 3 - 6 months prior to sailing (please visit our website for contact details).

Once confirmed, you will receive details via email / post. Times and dates may be restricted due to weather conditions and are finalised once on board. Scattering of ashes approval is always subject to change. Please note that the scattering of ashes cannot be performed on cruises of 5 nights duration or less. The scattering needs to be performed on a sea day and must be at least 12 nautical miles away from land.

Please note:

• For Iona's for G223 – G307, we can only accept one scattering per 7 days. The scattering of ashes must not be confirmed on the call, as Events will need to ensure there's availability. 
• We are not permitted to scatter the ashes of pets.
• We will not be able to take requests for cruises G308 – G323 inclusive.
• Scattering of ashes cannot be performed on cruises of 5 nights or less. The scattering needs to be performed on a sea day and must be at least 12 nautical miles away from land, according to maritime law.
• The person wishing to scatter the ashes must be booked on the cruise.
• When we send confirmation to the guest, we will also advise that the ashes have to be carried as part of the hand luggage in a biodegradable container along with the Certificate of Cremation.
• It is not possible to arrange if a short cruise or if a busy itinerary due to environmental restrictions.
• Scatterings are not always possible in areas with protected bodies of water – example, the Fjords.
• As with other events, scatterings cannot be confirmed if over 6 months in advance of the sail date. In addition, requests should not be sent later than 3 months prior to sailing.

Maximum number of attendees for a scattering of ashes:

Arcadia	Arvia	Aurora	Azura	Britannia	Iona	Ventura
TBC	3 (TBC)	4	4	5	3	5

Scattering ashes ashore

Should a guest wish to bring ashes on board with the intention to scatter them ashore, they must check the local rules in the relevant country regarding the private scattering of ashes. Guests would also need to seek correct approvals from the respective country to do this. Please note, P&O Cruises would not be able to assist with this process and none of the ashes may be put over the side of the vessel either at sea or in port unless arranged prior. Please check this with the relevant Events team (email address below) by providing the guest's booking reference and the cruise code. The Events team will then notify the ship and Port Operations, in case there are issues joining at security.

Bringing ashes on board (not to scatter)

Should a guest wish to bring ashes on board but does not intend to scatter them, please check this with the relevant Events team (email address below) by providing the guest's booking reference and the cruise code. The Events team will then notify the ship and Port Operations, in case there are issues joining at security.  An example of an instance where a guest wishes to bring ashes on board would be in a memory bear.

Answer

Make your holiday even more special with the P&O Cruises Suite experience.

With so much extra space, your Suite provides you with a very personal haven to retreat, relax, indulge and entertain.

You’ll be truly spoilt with the attentive service of your own personal Butler, ensuring that every aspect of your holiday reflects your personal tastes and desires.

Enjoy holidaying like a VIP, with exclusive benefits that you enjoy as a Suite guest.

The VIP service begins the moment you arrive, as you’re whisked through priority check-in and boarding to an exclusive welcome reception on board. It’s time to toast the start of your holiday.

After your Butler has shown you around your luxurious accommodation, why not take in the view from your generous balcony, or settle into the comfortable lounge area to enjoy Champagne, chocolates and room service? 

If this sounds like a lifestyle you could get used to, a holiday in one of our stunning Suites could be perfect for you. You’ll get much more than the luxury of space, because a Suite is more than a place to stay. It’s an experience.

Accommodation benefits by grade - please note that canapés are delivered on the first night on board and on Celebration Nights.

 

*Please note canapés are not being offered on our ships

As guests that have chosen a suite, you can relax and enjoy the extra special option of a Butler service, already included in the price. As you contemplate the days and nights of luxury that lie ahead, you can look forward to even more indulgence.

Optional services throughout the holiday include:

• Unpacking and packing
• Offering pillow menu
• Spa appointment booking
• Arranging entertaining and celebrating in-Suite with pre-dinner cocktail parties
• Arranging flowers and cake for special celebrations
• Breakfast, lunch and dinner or just a snack in the Suite
• Looking after laundry services
• Booking shore experiences
• Making reservations for Speciality Dining restaurants

Answer

Pre-booking a Speciality Restaurant Dining table

• Currently, guests can pre-book dining from D-14 via My P&O Cruises. The cost of booking via My P&O Cruises is taken off the guest's bill once they have dined.
• There are some Speciality Dining venues which can only be booked once on board via My Holiday. If the dining venue is not pre-bookable via My P&O Cruises, it will read "Please enquire once on board".
• Please be aware, the reservation will only show in the "My Orders" section for the guest who made the order, even if a guest made a reservation for multiple guests on the booking.
• It will not be possible to book a table larger than six on My P&O Cruises. Please call the Customer Contact Centre for support with booking this.

Pre-booking inclusive dining (Arvia only)

• Arvia offers guests the option to pre-book inclusive dining from D-14 via My P&O Cruises. Pre-booking is only available for evening dining. Breakfasts, lunches and afternoon teas can be taken at leisure or booked on board as always. Bookings can be changed at any time as required.
• Guests travelling on Arvia can pre-book a shared table if they are happy to share with other guests.
• Please note, guests are still able to book their evening dining once on board using the My Holiday booking system if they wish. Guests who prefer to keep things totally tech-free and flexible can walk-in their choice of venue and take a chance on a table being free. At peak times, we may need to give them a pager, so they can sit back and relax with a drink in the bar and we’ll let them know when a table is ready.

Prices and menus

The cost of the Speciality Restaurants can vary. Please see "What dining venues are on board and their menus?" for details. 

Answer

Please do not be concerned at this. As long as your name is correct on the actual booking, this will have no impact on your check in and embarkation.

Answer

Some payment cards can experience some issues depending on the card issuer. We suggest trying a different card, or we can always register the card you wish to use at the time of embarkation.

Answer

Yes, you can embark together, as long as this is done on the latest embarkation time you have been provided. Please note, we are also unable to amend individual embarkation times.

Answer

Cabin allocation can take place right up to the day of departure, although typically most allocations are done at least two weeks prior to sailing. If this has not happened on your booking, please do not be concerned and arrive at the terminal has planned on the day of embarkation.

Answer

Only selected cruises have the 5% discount. These will be clearly marked in our brochure and online as Peninsular cruise. In addition, you have to have sailed a minimum of 15 nights on board to qualify for the selected discount.

Answer

The Blue Light Card benefit is only available on Select fare bookings made direct and over the phone. We are unable to add the benefit retrospectively.

Answer

We are no longer able to gift any credit you may have to another guest.

Answer

We are sorry that you have been unable to book your chosen item prior to the cruise. As soon as you embark, log onto the My Holiday web app where you will be able to see the latest availability.

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Yes, you can change your bed configuration on the My Cruise portal. Just go to the Booking Summary page to do so.

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As your booking is through your agent, we would kindly ask to contact them direct as we are unable to make significant changes to your booking as it is not direct with us.

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We receive a large number of requests of this type, to remain consistent and fair to all of our guests, we most politely decline your request on this occasion.

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No, any purchase made prior to your cruise will have to be paid for in full via the My Cruise portal.

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Yes, you can. As long as your cruise is prior to your balance due date (90 days) and is a Select fare booking, you can transfer to any cruise equal or higher value.

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Prices and promotions can vary from time to time, in line with the rest of the travel industry. However, we are not able to honour these changes retrospectively.

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Whilst itinerary changes are unfortunate and at times unavoidable, we would ask that you contact your travel insurer to make a claim should you be affected by one.

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We would ask you to contact Cruise Connect (Coach) or CPS (Car Parking) directly and provide your booking reference and they will guide you through the process.

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Cots can be added to our family friendly ships: Azura, Arvia, Britannia, Iona and Ventura. Arcadia and Aurora are adult only ships.

Please note: Not every stateroom is capable of accommodating a cot when the upper berth is in use.

Azura

• All grades of cabin can accommodate a cot when the upper berth is in use. Inside cabins will be very congested if the upper berths in use and left with very little space to move around.
• All grades of stateroom can also accommodate 2 cots, but the lower berths must be in a twin configuration. However, Inside cabins will be very congested and left with no space to move around. The exception to this is a Suite where 2 cots can be used and a double bed be set up.
• Single cabins do not apply to the above.

Britannia 

• In a Standard Balcony, a crib cannot be added if the sofa bed is in use as there is not a sufficient amount of space to do this.
• Suites and accessible cabins only can accommodate 2 cots.

Arvia and Iona

• Suites, Conservatory Mini-Suites, Balcony and Sea View cabins can accommodate a cot.
• Cots are able to be added to Balcony staterooms even when the sofa bed or upper pullmans are in use.
• Inside cabins are more restrictive for space and cannot accommodate a cot.

Ventura 

• All grades of stateroom can accommodate a cot and an upper berth.
• All grades of stateroom can also accommodate 2 cots, however, the lower berths must be in a twin configuration. The exception to this is a Suite where 2 cots can be used and a double bed be set up, BA, BC and BE grades can accommodate 2 cots.

 

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm

When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm

They weigh 8kgs.

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Please ensure you have sufficient medication to last your entire cruise - we recommend that your medication is kept stored in its original packaging and you carry a copy of the prescription or doctor's letter with you. We also strongly recommend you carry an additional two weeks supply in case of any ship delay or unexpected extension to your travel plans.

Anyone travelling with Controlled medications, injectable medication and/or syringes must carry a prescription and / or doctor's letter with them and the medications must be kept in their labelled dispensing bottles or packages. We recommend carrying all medications in your hand luggage when travelling and once onboard, they should be kept on your person or in a secure location in your cabin.

Whilst there are no issues bringing your prescription and /or over the counter medication on board some prescriptions, over the counter drugs, complementary therapies and other medicines that are purchased in the UK may be illegal in other locations from which we depart. For general information on taking medication into specific countries you may check https://www.gov.uk/foreign-travel-advice.

A number of prescription medications, over the counter drugs and complementary therapies available in the UK are illegal in the United Arab Emirates and are therefore banned in Dubai. Japan also has rules regarding such medication. An Import Certificate may be required in order to take certain products into the countries however this does not guarantee the products will be permitted.

Penalties can be severe if banned substances are found when entering these countries. 

If you are taking any medication and are in any doubt then please contact the United Arab Emirates London Embassy on +44 (0) 207 486 6281* or the Japanese Embassy on +44 (0) 207 465 6500* prior to your arrival. For general information about travel to the United Arab Emirates you may also check for further information at https://www.gov.uk/foreign-travel-advice/united-arab-emirates/entry-requirements#Medication.

Anyone travelling with medications and/or syringes should carry a prescription with them. All medications should be kept in their labelled dispensing bottles or packages. If the medications are "controlled" or injectable drugs it is also advisable to carry a doctor's letter.

For United Arab Emirates, it is also essential to carry a prescription for any medication as well as a medical report if you are travelling with syringes or other medical equipment. 

*Charges may apply

Refrigerated medication

You are welcome to utilise the in-cabin refrigeration unit in order to store your medication if you should wish to do so.

Should there be insufficient space please contact our Health Services Department via email at medical@carnivalukgroup.com who will advise if this can be facilitated. 

During embarkation and disembarkation, we would recommend that any medication that needs to be kept at cool temperatures is stored in a freezer bag / box to ensure it is kept cool before being transferred to the fridge in your cabin once on board. 

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Ships registered in Bermuda:

Arcadia, Aurora, Azura and Ventura.

Ships registered in the United Kingdom:

Arvia, Britannia and Iona.

Please note that as Arvia, Britannia and Iona are registered in the UK, we will not be conducting weddings on board. 

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For our most up to date information on our Engagement package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view our brochure.

 

Are you planning on popping the question? Let us take care of all the little details to make the big moment magical, so you only need to focus on your ‘lines’. We’ll create the perfect setting and have a bottle of Champagne waiting on ice, and chocolate-covered strawberries will be delivered to your cabin that evening. You’ll also enjoy dinner for two in a speciality restaurant and breakfast in bed the following morning. With our Engagement package, you can simply relax and celebrate together.

 

To organise an Engagement on board we require a minimum of 2 weeks notice.

 

Engagement Package - £399

• A bottle of Champagne
• Chocolate-covered strawberries delivered to your cabin the evening of the proposal
• Breakfast in bed the following morning
• Dinner for the couple at a speciality restaurant

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

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For our most up to date information on our Weddings at sea package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view the brochure.

Getting married on board is a wonderfully unique experience. We’ll make every moment feel special so that you can enjoy a day of love, laughter, and celebration. Should you choose to hold your wedding celebrations with us, Weddings at Sea are available across all our ships with the exception of Arvia, Britannia & Iona, where non-legal weddings (commitment ceremonies) are available.

 

Our pre-cruise and on-board wedding specialists will take any stresses away and bring your ideas to life, leaving you to begin your journey with ease. The captain will conduct an elegant ceremony for you with the sea as your backdrop and, afterwards, champagne will be poured for toasting to your love with your nearest and dearest. And you can enjoy a relaxing start to married life with breakfast in bed the next morning as you savour sweet memories of your big day.

 

Cruises must be a minimum of seven nights in duration and the ceremony will take place on a selected Sea Day. A minimum of 90 days notice is required to arrange a Wedding on board.

 

Once you’ve booked, the cost of your Weddings at Sea Package will not change. We have two to choose from:

Wedding at Sea - for up to 10 guests - from £2,200

• Pre-cruise wedding specialist
• On-board wedding specialist
• An elegant, private ceremony venue 
• The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
• Priority check-in when embarking in Southampton
• Two-tier wedding cake
• Couple’s breakfast in bed the following morning
• Pre-recorded ceremony music
• Champagne for toasting
• Bridal hair and make-up
• Bridal bouquet and groom’s buttonhole
• Dinner for the couple at a speciality restaurant
• A commemorative certificate signed by the captain
• Pressing of the couple’s attire

* The 10 guests are in addition to the couple.

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only). If you would like to bring more than 10 guests, there will be an additional charge of £100 per group of 10.

"Just the Two of Us" - From £1,800

• Pre-cruise wedding planner
• On-board wedding planner
• An elegant, private ceremony venue
• The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
• Priority check-in when embarking in Southampton
• One- or two-tier wedding cake
• Couple’s breakfast in bed the following morning
• Pre-recorded ceremony music
• Champagne for toasting
• Complimentary bridal hair and make-up
• Bridal bouquet and groom’s buttonhole
• Dinner for the couple at a speciality restaurant
• A commemorative certificate signed by the captain
• Complimentary pressing of the couple’s attire

 

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only).

 

If you need further information please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise. For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

Answer

For our most up to date information on our Renewal of Vows package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or our brochure.

For the classic romantics, a service to renew your vows is also available on board. Your stunning ceremony will be conducted by the captain before they sign a commemorative certificate for you to keep. Your on-board ceremony specialist will take any stress out of planning while a 10% spa discount can help you to unwind before you re-commit your love to each other on the open ocean. Renewal of Vows are held on all the ships in our fleet, subject to availability, on cruises of 7 nights or more. 

 

Renewal of Vows Package - £499

• Pre-cruise ceremony specialist
• On-board ceremony specialist
• An elegant, private ceremony venue
• The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in.)
• Priority boarding for the couple when embarking in Southampton
• Champagne toast for up to four guests
• Bridal bouquet and groom’s buttonhole
• Commemorative P&O Cruises Champagne flutes
• Dinner for the couple at a speciality restaurant
• A commemorative certificate signed by the captain
• 10% spa discount on bookings made on board**

* The 10 guests are in addition to the couple.  

** Valid for duration of the cruise, does not include the Retreat, thermal or medi spa services.

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise.

For any Ceremonies bookings, only the Ceremonies team can take the payments. 

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It is possible to be married on-board by the Captain or one of his representatives. Please see our dedicated Ceremonies at Sea page or contact the Ceremonies team on 0344 3388595 (calls cost 5p per minute plus your telephone company's network access charge) for further information.

 

• As Arvia, Britannia and Iona are registered in the UK, it will not be possible to conduct Weddings At Sea on these ships.
• Weddings will take place on a sea day when the ship is at least 12 miles from shore.
• To enable us time to apply for your marriage licence and make all the necessary arrangements, we require a minimum of three months notice.
• The wedding ceremony is a civil service conducted under Bermudian law.
• For your marriage to be recognised in your home country, there are a number of formalities to be complied with. Please check our terms and conditions in our Brochure for further information or visit our website (http://www.pocruises.com/ceremonies-at-sea) for more information. 
• The cruise must be a minimum of seven nights in order to get married on-board.

Same-sex marriages

Unfortunately, we are currently unable to offer Same-sex marriage ceremonies. The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted. Until this issue is determined, we are able to offer same sex couples a "Commitment Ceremony" on board - this is a non-legal service conducted by the Captain or Senior Officer. 

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Upgrading a guest's cabin

Guests who wish to upgrade their cabin should speak to their travel agent or a member of our Customer Contact Centre - please visit our website for contact details. Please note, upgrading will incur a cost and this price would be based on the cruise price when the guest's booking was originally made.

Should the cabin type they wish to upgrade to not be available, they may be able to join a waitlist. If a cabin becomes available while they are on the waitlist, they will be contacted so that they may take advantage of the upgrade.

Reduced fare upgrades

We may offer reduced fare upgrades for guests who have already booked from time to time, meaning that guests may be offered a higher cabin type at a discounted rate.

These will be offered to applicable guests based on the grade of cabin available and offered in a random order to Select Price fare guests.

Should a guest be offered a reduced fare upgrade by one of our Upgrade Specialists and wish to accept it, they will be required to make payment with our Upgrade Specialist at time of offering, regardless of whether they have booked direct with P&O Cruises or via a travel agent (unless it is an agency where they can only pay the agent direct - in this case, they need to call the agent to pay). A new confirmation will be sent (to a travel agent where applicable) to reflect the updated booking details.

If the guest chooses not to accept the reduced fare upgrade at time of offering, but changes their mind later, they will able to accept the offer at a later date, subject to availability on a first come first serve basis. Guests should be aware that there will be limited availability on reduced fare upgrades.

Please note, if guests are travelling as a group, an upgrade may not be offered to all parties in the group as these are offered in booking date order.

Complimentary upgrades

Occasionally, for operational reasons, it may be necessary for us to change the cabin that guests have booked. Should this occur, rest assured we will move them to a more preferential cabin* within the cabin type booked i.e if they booked an Inside cabin, they will remain booked in an Inside cabin but in a more preferential location at no extra charge. These are called "automatic upgrades" and are allocated automatically.

If the guest only wishes to be considered for an automatic upgrade if it would result in an upgrade to a different cabin type, they should make this distinction at the time of booking. Please note, this option is not yet available to guests who book online. For guests who have booked online wishing to opt in for this upgrade option, please call our Customer Contact Centre, who will amend the booking. If guests receive a free automatic upgrade, please note that it is irreversible.

If the guest has chosen their booked cabin for a particular reason (for example to be in a specific position on the ship or to be located close to friends or relatives in their party) and do not wish to be considered for a automatic upgrade, simply let us or your booking representative know at the time of booking.

Please note, the opportunity of an automatic upgrade is never guaranteed and any cabin changes are made at the discretion of P&O Cruises. If guests wish to pay to upgrade their cabin (from a Sea View (Outside) to a Balcony cabin for example), they should call their booking representative.

*Preferential cabins are based on historic guest data and preferences.

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It is a condition of the Contract that every guest must have valid travel insurance (which must cover for pre-existing medical conditions) in force for the entire duration of the Package. The insurance policy must, as a minimum, include medical and repatriation coverage for not less than £2 million. It is the guest's responsibility to get travel insurance and find a provider who will cover them.

• Wherever possible, P&O Cruises will offer general assistance to guests who suffer illness, personal injury or death during the period of the package.
• We would recommend that guests have adequate cancellation cover.
• Guests can access further information via the "Travel Extras" section of My P&O Cruises.
• Any cost or expense which is reasonably incurred by P&O Cruises for or on behalf of the guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the guest to P&O Cruises, whether or not such sum is covered by the guests travel insurance
• Guests who do not currently have a booking with us can visit https://www.holidayextras.com/pocruises/insurance.html or https://bit.ly/3w99MGT to check the cost of insurance online.

Guests who are residents of the United Kingdom, have an address in the UK, the Channel Islands or the Isle of Man and have lived in the UK for at least six months in the last 12 months:

It is mandatory for all UK guests to take out comprehensive cruise-specific travel insurance for their holiday with us. While we hope guests never have to use it, the policy will ensure they're able to relax and enjoy their holiday with the peace of mind that they're protected, should they need it. 

When travelling with us, guest's insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. Guests must also ensure their policy includes cover for travel, cancellation and curtailment and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries they are due to visit. 

The travel insurance documents will be checked at the terminal and must cover the entire duration of the holiday. Unfortunately, guests will be denied boarding at their own expense if they don’t have appropriate cover.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. 

Holiday Extras

Holiday Extras offer cruise-specific travel insurance policies – perfect for guests' next holiday. Holiday Extras offers bespoke insurance tailored towards our guests and their cruise, with cover including increased cancellation, missed departure, unused shore experiences, cabin confinement and increased personal baggage limits. Tailored options are also available from Holiday Extras, should guests have pre-existing medical conditions.

Available at Bronze, Silver and Gold levels, cover is available on both single trip and annual multi-trip policies. Should guests wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies - full details can be found here.

If guests query the availability of insurance from Holiday Extras for cruises booked well in advance, guests are advised to make contact with Holiday Extras, where they will be given information about the most suitable products for their circumstances, if applicable.

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX*. Current opening hours are Mon - Fri - 09:00 - 20:00 / Sat - 09:00 -17:00 / Sun - 09:00 - 17:00

 

P&O Cruises Peninsular Club discount*

Holiday Extras offer an exclusive 10% discount for guests in the Caribbean, Baltic and Ligurian tiers of the Peninsular Club. This discount on travel insurance is only applicable to the bespoke cruise insurance policy arranged by Holiday Extras Insurance for P&O Cruises. To obtain this discount, guests should call and quote "WC668" along with their Peninsular Club number, not "PAOHX".

Link to booklet for reference: https://www.pocruises.com/content/dam/po/pdfs/Peninsular-Club.pdf

The discount may be withdrawn or altered at any time, without notice. Please note, the discount cannot be extended to friends or family who do not qualify.

 

Holiday Extras travel insurance claims:

• Holiday Extras Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.
• Email: Holidayextrasclaims@davies-group.com
• Tel: +44 (0)1403 788 717
• Guests can download a claim form from https://holidayextras.davies-group.com

 

For medical emergency, medical related expenses, repatriation and evacuation claims:

Please call the assistance company at any time of the day or night:

•  Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada or Mexico)
• Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)
• Tel: 00 1 819 780 0494 (if you are in Mexico)

 

See a breakdown of the different levels of Holiday Extras COVID-19 cover here

Guests must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If they are too ill to do this themselves, someone else can do it for them. If they choose a different insurer, they will need to ensure the policy covers them for all medical costs they may incur due to existing conditions or otherwise, as set out above. Guests can access further information via the "Before You Sail" section of My P&O Cruises, under “See what’s covered with Holiday Extra’s travel Insurance."

What happens if I do not have travel insurance?

Guests will not be able to travel without travel insurance. Guests should ensure they can obtain travel insurance before they book their holiday.  It is a condition of the contract that they obtain travel insurance to cover the risk of them needing medical care on board or in a foreign country.

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Yes we do, some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

 

Free entry is provided for children aged 0-23 months. Child prices are for those aged 2 to 12 inclusively. Passengers over the age of 12 will require an adult ticket.

Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description.

Please ensure that you book a tour ticket for your infant.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on-board to look after your children if you go ashore.

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

 

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions. This is because infants are not charged.

You will need to speak to the Shore Excursion Team once you are on-board to advise you are bringing an infant and a car seat.  Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches.  In some instances we are unaware what coach is provided until on the day of the shore excursion.

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Overlands are tours that generally operate during an active cruise, typically World Cruises. Guests will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Overland tours 2023

Benefits:

Well planned, end to end itineraries

Expert guides to give the best local experience

Venture further afield with confidence

Carefully selected local operators, airlines and accommodations

See once in a lifetime sights while missing sea days, not ports **

Fully inclusive of flights, hotels, meals and refreshments **

How to Book

To view and book the overland tours available for your cruise, please visit My P&O Cruises. 

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My P&O Cruises, as the cost is per person, not per room. As some of these tours have deadlines, make sure the guests book early to avoid disappointment. Some need to be booked 30 days before they take place, for example, so it’s ideal to book well in advance of the month before you sail on these experience types.

Important Visa Information

Please check the visa requirements for any overland tour you book, as these may not be the same as the visa requirements for your World Cruise. Guests can find visa and all other information in the “important information” section of the shore experience on My P&O Cruises.

P&O Cruises are pleased to reccomend CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/pocruises or by phone 0207 620 6487

  

Overlands are different to our Land Tours and Shore Experiences.  

* Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.

** Unless otherwise stated.

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Shore experiences are regularly updated on the My Cruise portal. However, due to local providers some ports can take longer than others to fully display.

Answer

Guests affected by these cancelled shore experiences will receive a cancellation notification to advise them the tour is no longer operating, and they will receive a full refund to their payment card within 5-10 working days, unless specified otherwise below.

 

Holyrood Palace & Royal Yacht Britannia has been cancelled due to supply issues. 

• Affected cruises: all. 

 

Gin with a Twist has been cancelled due to supply issues. 

• Affected cruises: all. 

 

The Greenock Cut walking tour has been cancelled due to supply issues. 

• Affected cruises: all. 

 

Highland Cow Encounter and Bonnie Lochs has been cancelled due to supply issues. 

• Affected cruises: all. 

 

Beautiful Glenarn Gardens has been cancelled due to supply issues. 

• Affected cruises: all. 

 

Orkney’s Local Delicacies has been cancelled due to supply issues. 

• Affected cruises: all. 

 

Cycling the Grounds of Lews Castle has been cancelled due to supply issues. 

• Affected cruises: all. 

 

Catamaran and Beach has been cancelled as the catamaran is out of service. 

 

• Affected cruises: K305 

 

Ryvarden Lighthouse Walk has been cancelled due to operational reasons. 

 

• Affected cruises: J303, J317, R324

 

Delft Ceramics and City has been cancelled due to operational reasons. 

 

• Affected cruises: B307, G308, G335, G339 and N327. 

 

Skyline from the Euromast has been cancelled due to operational reasons. 

• Affected cruises: B307 and G339

 

Cheese Farm Tasting and Gouda Walking Tour has been cancelled due to operational reasons. 

• Affected cruises: B307

 

Kinderdijk Windmills has been cancelled due to operational reasons. 

 

• Affected cruises: B307

 

The Hague & Delft has been cancelled due to operational reasons. 

• Affected cruises: B307, G308, G335, G339, N327 

 

Beautiful Glanarn Gardens in Greenock has been cancelled due to operational reasons

• Affected cruise numbers: B315N and J308

 

Highland Cow Encounter and Bonnie Lochs in Greenock has been cancelled due to operational reasons

• Affected cruise numbers: B315N and J308

 

The Greenock Cut walking tour in Greenock has been cancelled due to operational reasons

• Affected cruise numbers: B315N and J308

 

Glengoyne Distillery and Loch Lomond Shores in Greenock has been cancelled due to operational reasons

• Affected cruise numbers: J308

 

Cycling the Grounds of Lews Castle in Stornoway has been cancelled due to operational reasons

• Affected cruise numbers: J308

 

Starry Night Sky in Tenerife has been cancelled due to operational reasons

• Affected crusie numbers: G307, G334, G337, G340, G401, G404, G406

 

Insight into Guernsey by Vintage Coach has been cancelled in St Peters Port due to operational reasons

• Affected crusie number: R311

 

Gin with a Twist in St Peter Port has been cancelled due to operational reasons

• Affected cruise numbers: N313, N315, N317, N319, N321, N323, R311, R317

 

Boat Cruise & Gourmet Galician Lunch has been cancelled due to operational reasons. 

 

• Affected cruises: G341, J320, M316, N315, N329, N335 and R311. 

 

Catalina Island Getaway in La Romana has been cancelled as another ship will be at anchor at Catalina Island. 

• Affected cruises: K305, K305A and K305B.

 

Sugar City Trolley Train Tour has been cancelled due to operational reasons. 

 

• Affected cruises: K305 and K306. 

 

Carambola VIP Beach Break has been cancelled due to operational reasons. 

 

• Affected cruises: K306. 

 

Paint and Sip has been cancelled due to operational reasons. 

 

• Affected cruises: K304

 

Sugar City Trolley Train Tour has been cancelled due to operational reasons. 

 

• Affected cruise: K304

 

Doñana – Nature’s Paradise has been cancelled for operational reasons. The park will be closed/unavailable due to special events,

• Affected cruises: G337, K308, K309, K310, K311 and K312

 

Submarine Adventure is cancelled as as the submarine is not in operation on this day.

 

• Affected cruises: G305

 

Aalsmeer Flower Auction is cancelled due to National Holidays/religious services on a Sunday.

 

• Affected cruises: N312

 

Discover Haarlem is cancelled due to National Holidays/religious services on a Sunday.

• Affected cruises: J305, N312, N337, V325

 

City Sights & Savon de Marseille has been cancelled due to operational reasons. 

 

• Affected cruises: K307, k308, K309, K310, K311, K312, K313, K314, K315, K316,K317, K318,K319, K320.

 

Galician Gardens and Wine Tasting has been cancelled as the venue is no longer open

• Affected cruised: N309

 

Kjenndal Glacier & Lake Lovatn Cruise has been cancelled due to operational reasons

• Affected cruises: J303, R310, R316, B313, B316, B323

 

The Best of Dubai, From the Sky – Helicopter Flight has been cancelled due to operational reasons

• Affected cruise: J301

 

Salerno and Cheese Tasting in Salerno has been cancelled due to operational reasons

• Affected cruise: J302

 

Vintage Bus City Sights in Maderia has been cancelled due to the vehicles being out of service for the foreseeable future.

• Affected cruises: A301, A302, A303, A304, A305, A306, A307, A308, A309, A310, A311, G307

 

Leisurely La Palma has been cancelled due to one of the main access roads on the tour being closed.  An alternative option if guests query is tour LPA045 Panoramic La Palma. 

• Affected cruises: A303, A305, A307 and A309

 

Brussels Christmas Market and Freetime has been cancelled due to the date of the market.

• Affected cruise number: N301

 

Segura River Rafting Adventure in Alicante has been cancelled due to lack of water in the river.

• Affected cruise number: G301

 

River Cruise and City Sights in Brisbane has been cancelled due to operational reasons.

• Affected cruise numbers: J301

 

Scenic Sailing and Sea Kayaking in Airlie Beach has been cancelled due to operational reasons.

• Affected cruise numbers: J301

 

Kuranda Railway and SkyRail in Cairns has been cancelled due to operational reasons.

• Affected cruise numbers: J301

 

An Evening at Sydney Opera House in Sydney has been cancelled due to operational reasons.

• Affected cruise numbers: J301

 

The Winter Beauty of Sommaroy Island in Tromso has been cancelled due to ongoing challenges with refreshment stop venue.

• Affected cruise: R302 and R303

 

Atlantic Coast and Rum in St Vincent has been cancelled due to the rum distillery undergoing renovations

• Affected cruises: B301, B302, B303, B304, B305

 

Mrs Renwicks Garden in Grenada has been cancelled as the gardens are closed for renovations.

• Affected cruises: B301, B302, B303, B304, B305, N233, N302

 

Grenada Sailing Experience has been cancelled as the supplier is no longer operating this tour.

• Affected cruises: B301, B302, B303, B304, B305, N302

 

Georgetown by Trishaw  in Penang has been cancelled due to operational reasons.

• Affected cruise numbers: J301 and J401

 

Spice Beach Club and Mangrove RIB Safari in Bonaire have been cancelled due to operational reasons.

• Affected cruise numbers: B302 and B303

 

City Sights and Flamenco Show in Valencia has been cancelled due to operational reasons.

• Affected cruises: G303 and A311

 

Sugar City Trolley Train Tour in St Kitts has been cancelled for operational reasons.

• Affected cruises: K303 and B303

 

Quintessential Bocairent and Trolley Train to Xavita in Valencia have been cancelled due to operational reasons.

• Affected cruises: G303 

 

Leisurely Alta in Alta has been cancelled due to it being loaded incorrectly on the system. Correct tours are now on MyCruise and guests are able to re book.

• Affected cruise number: R303

 

The Best of Alta in Alta has been cancelled due to it being loaded incorrectly on the system. Correct tours are now on MyCruise and guests are able to re book.

• Affected cruise number: R303

 

Discover Tromso has been cancelled due to it being loaded incorrectly on the system. Correct tours are now on MyCruise and guests are able to re book.

• Affected cruise number: R303

 

Tromo sights and cable car has been cancelled due to it being loaded incorrectly on the system. Correct tours are now on MyCruise and guests are able to re book.

• Affected cruise number: R303

 

Evening Flamenco Show in Barcelona has been cancelled due to the show being cancelled by the venue.

• Affected cruise number: G303

 

Accessible Windmills & Edam in Amsterdam has been cancelled due to operational reasons. This has been replaced with Accessible Panoramic Surroundings of Amsterdam which is available to book on My P&O Cruises.

• Affected cruise numbers: J305, J316, J318, R304, R308, R322, V325, V330, N303, N308, N312, N316, N320, N324, N330, N337

 

Wind Cave and Garachico Village in Tenerife has been cancelled for health and safety reasons concerning the water filtrations inside the volcanic tube during the winter months.

• Affected cruise numbers: G305, G307, A309, A310 and A311

 

A Barrier Reef Snorkel and Kayab Cave Island Getaway in Belize has been cancelled as the tour can no longer operate due to damages from Hurricane Lisa.

• Affected cruise number: N306

 

Jungle Buggy Safari at Jaguar Paw with Lunch in Belize has been cancelled due to operational reasons.

• Affected cruise number: N306

 

Narvik and Stetind Flightseeing and Skjomen RIB Adventure in Narvik have been cancelled due to operational reasons.

• Affected cruise numbers: J310, J314  and J317

 

City Highlights and Wine in Oporto has been cancelled due to operational reasons.

• Affected cruise numbers: R311

 

Rome by express train in Rome has been cancelled due to operational reasons.

• Affected cruise numbers: J315

 

Tropical Flora of Norway in Stavanger has been cancelled for the remainder of the year.

Reactive statement: "We are sorry to announce that we have had to cancel our “Tropical Flora of Norway” tour in Stavanger for the remainder of the year. We have been advised by our suppliers that the private island where the Flor and Fjaere Garden are located is closed while the owners carry out construction work and will remain closed for the rest of 2022. If you have pre-booked this tour on MyCruise, your booking will be cancelled and refunded. We apologise for any disappointment caused."

Beautiful Nordfjord Views in Hellesylt has ben cancelled for the remainder of 2023 and 2024 due to operational reasons.

Alesund Highlights and Leisurely Alesund in Alesund have been cancelled for the remainder of 2023 and 2024 due to operational reasons.

Kjenndalen and Lovatnet Lake,  Fjords and Glaciers and Hoven Cable Car with Coffee and Cake in Olden have been cancelled for the remainder of 2023 and 2024 due to operational reasons.

Communication sent to guests regarding Hoven Cable Car with Coffee and Cake:

"We are delighted you will be joining us onboard Iona to explore the stunning scenery and natural beauty that is Norway. We are so sorry to advise that the Hoven Cable Car with Coffee and Cake experience in Olden is no longer available. We have, however, added a range of new shore experiences to My P&O Cruises including two options to explore magnificent Mount Hoven and ride the Skylift and we do hope you will be able to choose one of these instead. Loen Skylift includes a transfer, a return lift ticket and unlimited free time to admire the spectacular views or sample one of the walking trails. There is also Loen Skylift and Stryn which includes the Skylift and takes you further afield to Stryn Lake and the stunning surrounding area. A refund of the Hoven Cable Car with Coffee and Cake excursion has already been arranged and will be credited back to the card used for payment. Once again, we are sorry for any disappointment caused and we look forward to welcoming you on board."

Stavanger Countryside, Nordic Walking Tour and Norwegian Home Visit in Stavanger have been cancelled for the remainder of 2023 and 2024 due to operational reasons.

Vision of the Fjord in Flam has been cancelled due to operational reasons for the remainder of 2023 and 2024.

Murwai Gannets & Country Farm has been cancelled in New Zealand due to local suppliers no longer operating for all future cruises

Bay of Island Paddle Board Experience has been cancelled in New Zealand due to local suppliers no longer operating for all future cruises

Sky Tower, Sea Life and Antarctic Encounter in Auckland has been cancelled for the all future cruises due to operational reasons.

For New Zealand, they are just about to start their first summer with their borders open since the pandemic so it’s only now that we’re finding out what can and can’t be done there and so please be patient. Any updates we have will be added as soon as we have them. 

Otago Peninsula Kayaking and Mount Cargill Hike and Organ Pipes in Dunedin has been cancelled for all future cruises

For New Zealand, they are just about to start their first summer with their borders open since the pandemic so it’s only now that we’re finding out what can and can’t be done there and so please be patient. Any updates we have will be added as soon as we have them. 

The Essence of Airlie Beach has been cancelled for all future cruises due to the train no longer operating.

Discover Alicante by Trolley Train has been cancelled for all future cruises due to the train no longer operating.

Sky Tower, Sea Life & Antartic Encounter in Auckland has been cancelled for all future cruises due to operational reasons.

4x4 Jeep Adventure in Martinique has been cancelled for all future cruises as the supplier is no longer able to offer the tour.

Electric Bike Experience in Las Palmas has been cancelled for all future cruises due to the tour operator going out of business.

E-Bike Coastal Adventure in Arrecife has been cancelled for all future cruises due to the tour no longer operating.

Paradise Beach and Organic Farm in Puerto Princesa has been cancelled for all future cruises due to the venue still not being open in aftermath of the pandemic.

Grand Bird Island Eco was cancelled on 07 September 2022 for Arvia's Caribbean season due to the shore experience being sold at the incorrect price. Affected guests received communication of this and were advised that they can rebook in due course at the revised cost if they wish.

Copy of communciation: "We have been made aware of an error with the Great Bird Island Eco shore experience in Antigua, which has been advertised at the incorrect price of £16.00 per adult. As a result of this, we regret to advise that the tickets you have purchased for this excursion will be cancelled and refunded to you. We are sorry for the inconvenience and any upset caused. The excursion will be made available via My P&O Cruises with the revised price in the coming days should you wish to rebook. Once again, we apologise for the error and we look forward to welcoming you on board Arvia."

Answer

We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. The details of when and where the coach transfer will depart from will be viewable on your My P&O Cruises in the 'Full Itinerary View' tab approximately 30-35 days prior to departure as this is when the details are confirmed with the coach company.

On one way fly-cruises starting in the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure.  If you are booking your cruise through our website and wish to add the coach transfer, please contact our Customer Contact Centre once you have made your booking on 0344 338 8003 (local call charges apply).  Coach times are usually available three months prior to departure. 

Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.

These coach transfers are not available on our Exotic fly-cruises.

 

  2022 / 2023 Caribbean fly-cruises

Autumn 2022	Airport to Southampton coach transfer
B225: start of cruise – 21-Oct-22 B225A: start of cruise – 21-Oct-22	Birmingham, London Gatwick, Manchester Birmingham, London Gatwick, Manchester

 

Spring 2023	Southampton to airport coach transfer
K305D: end of cruise – 02 Apr 23 K306: end of cruise – 02 Apr 23 K306A: end of cruise – 02 Apr 23	London Gatwick, Manchester Birmingham, London Gatwick, Manchester Birmingham, London Gatwick, Manchester

 

Spring 2023	Airport to Southampton coach transfer
K301: start of cruise – 6 Jan 23 K301A: start of cruise – 6 Jan 23 K301B: start of cruise – 6 Jan 23	Birmingham, London Gatwick, Manchester Birmingham, London Gatwick, Manchester London Gatwick, Manchester

 

Answer

This depends on whether you are travelling on a chartered or scheduled flight. You may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?

Charter flights

We’re pleased to be able to offer a seamless service known as ‘Luggage Valet’ on selected chartered flights.

You should ensure that all your baggage has a P&O Cruises luggage label attached before you check-in at the airport, because once you check-in, the next time you see your bags will be in your cabin on board your ship!

Caribbean fly-cruises

When you arrive in the Caribbean on a charter flight, there is no need to pass through immigration, nor collect your checked bags; coaches will be waiting to transfer you directly to the cruise terminal and all checked baggage will be unloaded from the aircraft and taken directly to the ship, where it will be screened and delivered to your cabin.

Available on the following charter flights:

TUI Airways: Barbados and Antigua

Your baggage transportation details for disembarkation will be communicated onboard.

 

 

Scheduled flights

If you’re travelling on a scheduled flight, when you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through P&O Cruises and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a P&O Cruises representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal.

If you have arranged your own flights or have arranged to fly out to your destination early, then you will need to make your own way to the cruise terminal.

The baggage arrangements for your inbound flight will be confirmed during your cruise. Baggage is usually collected from outside your cabin the night before you disembark.

 

Answer

All fly-cruise holiday prices include economy class flights from/to London and transfers between the overseas airport and your ship on the day of embarkation/disembarkation.

Mediterranean fly-cruises
We are pleased to be able to offer return flights from eight UK air cities on all cruises: Belfast*, Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle. 

*Please note that Belfast flights are only available on cruises which start and end in Valletta.

We use a range of charter and scheduled carriers, including TUI Airways, easyJet, Jet2  and Air Malta.

 

Caribbean fly-cruises

Flights are available from a range of UK airports, which vary by ship and cruise itinerary.  You'll find further details of available departure airports when you select the 'See available airports' option, after selecting your desired cruise on our website.

We use reputable charter and scheduled carriers, such as TUI Airways, Virgin Atlantic and British Airways. 

 

 

 

Classic Southern Hemisphere Journeys and Exotic fly-cruises

As you are travelling further afield, we want to be as flexible as possible so you can make the most of your holiday. 

Where flight schedules permit, we can offer flights from any UK airport. Additional supplements may apply.

When you make your booking, simply advise your booking agent which airport you would like to fly from and whether you would like one-way or return flights, and your preferred departure airport.

Should you wish to extend your holiday or explore further we'll arrange flights to fit around a Land Tour or City Stay or, should you wish to explore independently, we can book flights so you arrive early (or fly home later), you can book a stopover on selected routes, or if you prefer, you can fly to/from an alternative air city.

Flights are offered subject to availability and airline schedules available at the time of booking. 

 

Domestic Flights to/from Southampton

We can book domestic flights with Flybe to/from Southampton from a range of UK departure points. The fare includes a transfer between the airport and the cruise terminal and vice versa. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules. 

Airline schedules are usually released between four and six months prior to departure; at this time you can check availability by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). We will be happy to answer any questions you have. 

If you would like more information, you may find the following question useful: Can I book flights to and from Southampton?

 

Guaranteed Flight Option

When you or your travel agent books one of our fly-cruise holidays, you may be offered the 'Guaranteed Flight' option, which is also referred to as air city 'QQQ'. This means that you will have a confirmed booking, including flights, but the specific UK airport will be allocated at a later date. Flights will be allocated to your booking at least 7 days prior to departure and the price you have been quoted will not increase. It is recommended you waitlist your preferred UK airport at time of booking.  We will do our best to allocate flights from your preferred UK airport, but we cannot guarantee this.

All people booked under the same booking will be allocated the same flights; however we may not be able to allocate the same flights to groups who have booked multiple cabins.

Answer

Guests disembarking the ship in Malta are welcome to stay onboard, however their cabin must be vacated at 08:00 am. The majority of guests vacate their cabins at 8:00 am and are off the ship by 11:00 am to travel to the airport.

Guests who have registered a credit/debit card to their on board account can make purchases on board (drinks) until they disembark. The Spa facilities are available for freshening up.

Answer

Yes, you will find a small refrigerator in all grades of cabin on board and are normally below four degrees Celsius.

The dimensions of the fridges are approximately: Width 34cm Height 45cm Depth 25cm

Please note, some exceptions may apply on dimensions.

Answer

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*

*The exception to this is will be Iona inside cabins where there are no safety issues when pullmans are in use.

Answer

We supply the type of mattress protector that fit over the top of the mattress. These are on all beds as standard when they are made. We can't supply the type that provides a seal against liquid and air.

Answer

All bath linen is supplied by Calderon.

Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on-board.

Answer

Aurora is the only ship to feature automatic doors on accessible cabins, (the doors open into the cabin). All other ships are fitted with manual doors on all cabins.

You may find the following question useful: What does a wheelchair adapted cabin look like?

Answer

Bathrobes are offered in a large or small size for adults and are not supplied for children.

The same applies for slippers.

Answer

Family suites are available for a minimum of 4 guests and up to a maximum of 6 guests.

The Family Sea View Suites on Iona, can accommodate a maximum of 4 guests.

Answer

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Arcadia
Suites - B1 | B2 | B4 grades
Mini Suites * - CA | CB | CE grades
Deluxe Balcony * - EA | EB | EC | EE | EF grades
Sea View* - LB | LC | LE | LF grades
Larger Inside * - OA | OB** | OC | PA | PE grades

**OB Grade cabins on G-Deck only. C-Deck cabins are now 3 berths with an upper pullman.

Aurora
Suites- B1 | B2 | B5 grades
Mini Suites* - CB | CD grades
Deluxe Balcony* - EA | EB | ED | EE grades
Balcony* - GA | GB | GD grades
Outside* - KB | KD grades
Inside* - OA | OE grades

Azura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony* - DA | DB | DD | DE grades

Britannia
Suites - B1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DB | DC grades
Balcony * - GB | GC | GD | GE | GF | IC | IE | IB grades

Iona
All 3 berth cabins in all cabin grades are in the form of a single sofa bed.
All 4 berth cabins in all cabin grades are in the form of a single sofa bed and an upper pullman.

Ventura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DD | DB | DE grade

*Selected cabins on these grades do not have sofa beds, please check the deck plan notes for further information.

Answer

Children bed rails/guards are available on all ships apart from Arcadia and Aurora. 

Bed rails/guards can be requested on board, via your travel agent, or by calling our Customer Contact Centre.

We do not offer bed rails/guards for adults.

Answer

The cots are supplied with a fitted sheet covering the mattress and also one small cellular blanket.

Answer

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:

Arcadia

There are no cabins with fixed beds on Arcadia.

Aurora

C124 & C127 on Aurora have fixed double beds.

Azura

D101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.

Britannia

All inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.

A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533

Iona

There are no fixed berths on Iona.

Ventura

The following cabins have fixed twin berths:

D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328

Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.

 

Answer

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) Conservatory Mini-Suites (Iona and Arvia) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura

These should not be taken off the ship and are not supplied in any other cabin.

Bathrobes and slippers are "one size fit's all" adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.

Bathrobes are available to purchase from our Gift Collection.

All bath linen is supplied by Calderon.

Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on board. 

Answer

There are radios* in some of the suite cabins on board:

Arcadia
Available in all Suites.

Aurora
Does not have radios in Suites.

Azura
Does not have radios in Suites.

Britannia
Available in the Roberts Suite only.

Iona
A Bose radio system with bluetooth functionality available in all Suites.

Ventura
A Bose Wave CD Radio player available in all Suites. The radio will only work in port.

*Please note the signal may be weak whilst at sea.

Answer

Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.

If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.

Answer

All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.

Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.

Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.

In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia. 

Dividing curtains/partitions are not available in any other cabin type.

Answer

The majority of balconies are interconnecting and can be opened by your cabin steward upon request.

There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.

All balcony cabins on Deck 5 of Iona are unable to be connected.

Arcadia	Aurora	Iona	Arvia
A60 & A62	B106 & B112	16228 & 16230	16228 & 16230
A66 & A68	B114 & B120	16225 & 16227	16225 & 16227
A67 & A69	B122 & B128	16308 & 16310	16308 & 16310
A71 & A73	B178 & B184	16307 & 16309	16307 & 16309
A98 & A100	B186 & B192	15220 & 15222	15220 & 15222
A103 & A105	B194 & B200	15217 & 15219	15217 & 15219
A110 & A112	C170 & C172	15312 & 15314	15312 & 15314
A115 & A117	C178 & C180	15311 & 13315	15311 & 15315
B66 & B68	C197 & C199	15432 & 15434	15432 & 15434
B73 & B79	C205 & C207	15433 & 15435	15433 & 15435
B90 & B92	C286 & C290	15524 & 15526	15528 & 15530
B103 & B105	C294 & C296	15525 & 15527	15529 & 15531
C80 & C82	C305 & C307	15616 & 15618	15616 & 15618
C81 & C85	C311 & C313	15617 & 15619	15617 & 15619
C84 & C86		15708 & 15710	15708 & 15710
C89 & C93		15707 & 15709	15707 & 15709
C116 & C118		14112 & 14114	14112 & 14114
C123 & C125		14109 & 14111	14109 & 14111
C128 & C130		14228 & 14230	14228 & 14230
C135 & C137		14227 & 14229	14227 & 14229
C156 & C160		14308 & 14310	14308 & 14310
C163 & C167		14307 & 14309	14307 & 14309
C164 & C168		14434 & 14436	14434 & 14436
C171 & C175		14433 & 14435	14433 & 14435
C172 & C176		14518 & 14520	14526 & 14528
C179 & C183		14521 & 14523	14529 & 14531
D79 & D81		14616 & 14618	14616 & 14618
D82 & D84		14617 & 14619	14617 & 14619
D83 & D85		14704 & 14706	14704 & 14706
D86 & D88		14703 & 14705	14703 & 14705
D87 & D89		12228 & 12230	12228 & 12230
D90 & D92		12227 & 12229	12227 & 12229
D91 & D93		12308 & 12310	12308 & 12310
D94 & D96		12307 & 12309	12307 & 12309
D115 & D117		12434 & 12436	12434 & 12436
D118 & D120		12435 & 12437	12435 & 12437
D123 & D125		12524 & 12526	12518 & 12520
D126 & D128		12529 & 12531	12533 & 12535
D127 & D129		12616 & 12618	12616 & 12618
D130 & D132		12617 & 12619	12617 & 12619
D131 & D133		11110 & 11112	11110 & 11112
D134 & D136		11109 & 11111	11109 & 11111
E31 & E33		11228 & 11230	11228 & 11230
E32 & E34		11227 & 11229	11227 & 11229
E35 & E37		11312 & 11314	11312 & 11314
E36 & E38		11311 & 11315	11311 & 11315
E43 & E45		11434 & 11436	11434 & 11436
E44 & E46		11435 & 11437	11435 & 11437
E47 & E49		11506 & 11508	11506 & 11508
E48 & E50		11505 & 11507	11505 & 11507
E139 & E141		11616 & 11618	11616 & 11618
E140 & E142		11617 & 11619	11617 & 11619
E151 & E155		111704 & 11706	11704 & 11706
E152 & E156		11703 & 11705	11703 & 11705
E157 & E161		10212 & 10214	10212 & 10214
E158 & E162		10211 & 10215	10211 & 10215
E164 & E168		10312 & 10314	10312 & 10314
G19 & G23		10311 & 10315	10311 & 10315
G20 & G22		10434 & 10436	10434 & 10436
G32 & G36		10455 & 10457	10455 & 10457
G33 & G35		10524 & 10526	10528 & 10530
G45 & G47		10521 & 10523	10527 & 10529
G46 & G50		10620 & 10622	10620 & 10622
G57 & G61		10621 & 10623	10621 & 10623
G59 & G63		10704 & 10706	10704 & 10706
G60 & G62		10707 & 10709	10621 & 10623
G65 & G67		9110 & 9112	10704 & 10706
G66 & G70		9111 & 9115	10707 & 10709
G77 & G79		9224 & 9226	9110 & 9112
G78 & G80		9225 & 9227	9111 & 9115
G69 & G73		9332 & 9334	9224 & 9226
		9333 & 9335	9225 & 9227
		9432 & 9434	9334 & 9336
		9435 & 9437	9335 & 9337
		9524 & 9526	9432 & 9434
		9525 & 9527	9435 & 9437
		9616 & 9618	9530 & 9532
		9617 & 9619	9529 & 9531
		9704 & 9706	9616 & 9618
		9705 & 9707	9617 & 9619
		8236 & 8238	9704 & 9706
		8235 & 8239	9705 & 9707
		8312 & 8314	8236 & 8238
		8307 & 8309	8237 & 8239
		5310 & 5312	8312 & 8314
		5311 & 5315	8307 & 8309
		5363 & 5365	5310 & 5312
		5465 & 5467	5311 & 5315
		5523 & 5525	5363 & 5365
		5544 & 5546	5465 & 5467
		5608 & 5610	5523 & 5525
		5625 & 5627	5544 & 5546
		4332 & 4334	5608 & 5610
		4331 & 4333	5625 & 5627
		4420 & 4422	4332 & 4334
		4485 & 4486	4331 & 4333
		4529 & 4531	4420 & 4422
		4533 & 4535	4485 & 4486
		4630 & 4632	4529 & 4531
		4635 & 4637	4533 & 4535
			4630 & 4632
			4635 & 4637

Answer

There are various places within your cabin to store your luggage.

Many cases will fit underneath the bed or alternatively there are storage areas in the wardrobe or by the closet area.

Answer

The height of the balcony railings are approximately 110cm high.

Answer

Yes, this is available for all suite guests.

If you are travelling in a alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward once on-board.

Answer

Hand Rails

Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats

Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Answer

Yes. You will find a Bible in your bedside table drawer.

Answer

On Britannia, Azura, Iona and Ventura there are locks on the balcony doors, the rest of the fleet do not have locks, but can be securely closed by puling the handle up.

Answer

Bath and shower dimensions are approximate and may vary on each ship.

Arcadia

In cabins A62A | B60A | B107A | E129A - there is a step up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm.

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	86cm	70cm
Inside	199cm	90cm	67cm
Inside large	199cm	90cm	67cm
Mini Suite	199cm	71cm	70cm
Suite	199cm	71cm	70cm

Bath dimensions

Cabin	Height	Length	Width
Seaview Partly/Fully obstructed	37cm	116cm	55cm
Seaview	37cm	116cm	55cm
Balcony single	37cm	116cm	55cm
Balcony Deluxe	37cm	116cm	55cm
Mini Suite	37cm	143cm	61cm
Suite	37cm	143cm	61cm

Aurora

Shower dimensions

Cabin	Height	Length	Width
Inside	200cm	70cm	77cm
Inside large	200cm	69cm	76cm
Seaview	200cm	69cm	76cm
Balcony	200cm	69cm	76cm
Suite	200cm	68cm	84cm
Penthouse Suite	200cm	69cm	78cm

Bath dimensions

Cabin	Height	Length	Width
Seaview	37.5cm	122.5cm	56.25cm
Balcony	37.5cm	122.5cm	56.25cm
Suite	37.5cm	144cm	57.5cm

Azura 

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	76cm	68cm
Inside	199cm	76cm	68cm
Inside large	199cm	76cm	68cm
Seaview full/part obstructed view	199cm	76cm	68cm
Seaview	199cm	76cm	68cm
Balcony	199cm	76cm	68cm
Superior Deluxe Balcony	199cm	76cm	68cm
Suite	199cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Britannia

Shower dimensions

Cabin	Height	Length	Width
Suite	198cm	108cm	71cm
Balcony	199cm	92cm	64cm
Inside	199cm	92cm	64cm

Bath dimensions

Cabin	Height	Length	Width
Suite	47cm	162cm	67cm
Superior Deluxe Balcony	40cm	143cm	63cm

Iona

Complete dimensions are yet to be confirmed. In standard cabins there will be a step of approximately 5cm into the shower. Showers in accessible cabins are wet rooms, so there will be no step.

There is a step of approximately 15-17cm into the bathroom of standard cabins and no step in accessible cabins.

Ventura

Shower dimensions

Cabin	Height	Length	Width
Inside single	203cm	75cm	63cm
Inside	203cm	75cm	63cm
Inside large	203cm	75cm	68cm
Seaview full/part obstructed view	203cm	75cm	68cm
Seaview	203cm	75cm	68cm
Balcony	203cm	75cm	68cm
Superior Deluxe Balcony	203cm	75cm	68cm
Suite	201cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

 

Answer

Sheltered Balconies

Aurora

Typical for most cabins in the GA & GF graded balconies

Arcadia

 

Partially Shaded

Azura

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - cabins L218 to L312 and L219 to L311

Riviera Deck - all cabins on port and starboard sides

A Deck - A101, A102, A103 & A104 have shaded balconies

E Deck - E101, E102, E105, E106, E109, E110, E114, E115, E118 & E119 are partially shaded from the deck above

Arvia

The following cabins have balconies which benfit from partial shade created by the deck above.

Deck 15- 15526, 15527, 15528, 15529, 15530, 15531, 15532, 15533, 15534, 15535, 15536, 15537, 15538, 15539, 15540, 15542, 15601, 15602. 15603. 15604, 15605, 15606, 15607, 15608, 15609, 15610, 15611, 15612, 15614, 15615, 15616, 15617, 15618, 15619, 15619, 15620, 15621, 15622, 15623, 15624, 15625, 15626, 15627, 15628, 15629, 15630, 15631, 15632, 15633, 15701, 15702, 15703, 15704, 15705, 15706, 15708, 15711, 15712, 15734, 15735

Deck 5- 5320, 5323, 5326, 5328, 5329, 5331, 5334, 5336, 5337, 5339, 5342, 5344, 5345, 5347, 5350, 5352, 5353, 5355, 5358, 5359, 5401, 5402, 5403, 5404, 5405, 5406, 5411, 5412, 5414, 5415, 5420, 5421, 5422, 5423, 5428, 5429, 5430, 5431, 5436, 5437, 5438, 5439, 5444, 5445, 5446, 5447, 5452, 5453, 5454, 5455, 5459, 5460, 5462, 5468, 5470, 5472, 5479, 5485, 5487, 5493, 5501, 5502, 5506, 5508, 5509, 5514, 5517, 5530, 5533, 5536, 5538, 5539, 5541, 5544, 5546, 5547, 5549, 5552, 5554, 5555, 5557, 5558, 5561, 5601, 5602, 5607, 5608, 5609, 5616, 5617, 5632, 5633, 5637, 5638. 5640, 5641, 5644, 5646, 5647, 5649, 5650, 5652, 5655, 5656, 5657, 5661

 

Iona

The following cabins have balconies which are shaded: 

Deck 5 - balcony cabins 5320 to 5661 (excluding 5516, 5519, 5520, 5522, 5523, 5525, 5528 & 5531)

Deck 15 - balcony cabins 15514 to 15733 

 

Ventura

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - cabins L218 to L312 and L219 to L311

Riviera Deck - All cabins on port and starboard sides have shaded balconies

A Deck - Cabins A201, A202, A205 and A206 have shaded balconies 

 

This example is taken from Ventura and is typical for most cabins on Lido and Rivera deck on Azura and Ventura.

Britannia 

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - Cabins L201 to L255 

A Deck - Cabins A302 to A722 and cabins A301 to A723 have shaded balconies.

B deck - Cabins B726, B724, B723 and B725

Following Britannia's refit in October 2019 all aft balcony cabins on deck A & B now have a glass canopy above. (Image below)

Answer

The following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.

 

Arcadia - B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NB or NC grades

Aurora - A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF grades

Azura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Britannia - B1, B2, B4, B5, DA, DB & DC grades

Iona - B4, B5 & B6 grades

Ventura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Separate Shower & Bath

In the below grades, you will find a separate bath and shower.

Arcadia - B & C grades

Aurora - A & B grades

Azura - A & B grades

Britannia - A & B grades

Iona - B grades

Ventura - A & B grades

 

Exceptions

**B5 grades on Azura & Ventura - Cabins L106 & L107 have a shower over the bath.

 

Further Information

If you require more information regarding your bath or shower, please see the cabin notes on the deck plan.

For more information on cabin grades, please see "What do the letters mean when referring to a grade of accommodation?"

To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find & Book page, call our Customer Contact Centre, please visit our website for contact details, or speak with your preferred ABTA bonded travel agent.

Answer

Adapted/accessible cabins are available on all ships across the fleet, allowing full-time wheelchair users easy access to all the facilities within the cabin.

Arcadia, Iona and Arvia feature several partially adapted cabins, which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space within the cabin and bathroom. Partially adapted cabins and Ambulant accessible cabins are not suitable for full time mobility aid users

Arvia also has ambulant accessible cabins These cabins have accessible features of grab rails within the bathroom, a pull down seat in the shower with a maximum load of 150kg and can accommodate the storage of compact foldable powered mobility aids for use outside the cabin. They have raised thresholds to the balcony and bathroom as well as standard cabin door widths. 

 All adapted cabins and and ambulant accessible cabins are shower only. Please note that on Iona PB, PC and PF adapted grades are partially adapted cabins. On Arvia PB, PC, PD, PE and PF adapted grades are partially adapted cabins. These are standard cabins that have accessible elements and are suitable to guests bringing non-motorised upright assistive mobility device and who do not require the use of a wheelchair, scooter, or other similar assistive devices.

Arcadia

Arcadia features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for guests who are full time mobility aid users.

Partially adapted cabins on Arcadia are:

C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100

Click here for example images of Arcadia's part adapted cabin, C2. C2 has a support pillar near the doorways  - this may prove to be difficult to navigate around if you are a full time wheelchair user.

Arvia and Iona

All PB, PC and PF grade 'accessible cabins' are partially accessible. This means that they are standard cabins that have accessible elements, e.g. adapted bathroom with flush threshold and grab rails, and are suitable to guests bringing non-motorised upright assistive mobility device (rollators, walking stick or frames as examples) and who do not require the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin. 

Partially adapted cabins on Iona are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327,8331,9326, 9327, 9330, 9331, 9222, 9223, 9228 and 9229

Partially adapted cabins on Arvia are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327, 8331, 11743, 11744, 12742, 9743, 9748, 9222, 9223, 9228 and 9229

Guests can bring a small device into these cabins, as this means the available floor space within these cabins is limited, making it difficult to manoeuvre, turn and store larger mobility aids.

Ambulant Accessible Cabins on Arvia are:

4209, 4227, 4333, 4420, 8308, 8309, 9309, 9315, 10315, 10316, 10320, 11309, 11312, 12244, 12309, 12312, 12315, 14244, 14309, 14312, 14315, 16244, 16309, 16312

Guests can bring a small device into these cabins (see below) for storage and charging only

Fully adapted cabins with a pillar obstruction

Cabins with pillars on Iona are:

8332, 10427, 10433, 11516, 11518, 12516, 12518, 12624, 12625, 12626, 12627, 15303, 15304, 15305, 15306

Cabins with pillars on Arvia are:

8332, 10427, 10433, 11530, 11532, 12528, 12530, 12624, 12625, 12626, 12627, 15303, 15304, 15305, 15306

The pillars within the cabins does not impact the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin and as such these are classified as fully accessible cabins. The pillars are located at the end of one bed but still provide a gap of approx. 90cm.

	Door Width	Gap b/w end of bed – desk/ chair	Gap b/w bed and wet room wall	Gap b/w bed and other wall
PB Grade	79cm	105 cm	74cm	Queen bed 74cm, Twin Beds 28cm
PC Grade	79cm	102 – 105cm	72 – 74cm	Queen bed 74cm, Twin Beds 28cm
PF Grade	79cm	105cm	72cm	Queen bed 72cm, Twin Beds 26cm

Click here for example images of Iona's part adapted Inside cabin, 16331.

Click here for example images of Iona's part adapted Inside cabin, 9327.

A guide to smaller mobility aids:  

• We would advise that a smaller device is less than 100cm in length and less than 60/65cm in width (see cabin door width and gap at end and side of bed) when in use and can fold down as one piece (no removable parts) to less than 50cm so that it can be stored safely within the cabin, away from cabin door for emergency exit reasons, these are maximum dimensions. If guests are intending to use the device in the cabin, again the turning circle needs to be considered as the available floor space is limited. If in any doubt please reach out to the Guest Support, Accessibility Team to discuss further.

• Walking frames (providing width is within 50cm), walking sticks, rollators are also all examples of smaller mobility aids as well as some makes and models of electric wheelchairs and mobility scooters (these will need to be checked).

• Please note for any motorised equipment the batteries should be dry, gel or lithium cell.

 

Answer

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat.

For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions. 

Answer

Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms.

Britannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use a UK 3 pin plug.

The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V.

The supply on board is:
Arcadia - 220V / 110V / 60HZ 
Aurora - 220V / 60HZ
Azura - 230V / 115V / 60HZ
Britannia - 230V / 120V / 60HZ
Iona - 230V / 60HZ
Ventura - 230V / 115V / 60HZ

The above voltage is sufficient to charge electrical equipment such as laptops and cameras. 

Arcadia

Please find pictures taken from a balcony cabin on-board Arcadia:

the picture below is of the plug socket in the bathroom on Arcadia, which can be switched over to be either 240v or 115v:

Location of plug sockets

Typical location of plug sockets on all ships are:

Bathroom Shaver 1 x socket (Multiple - 110 & 220v) 
By the dresser table and near the telephone X 2 sockets (220v / 240v)
By the TV near the bed x 3 sockets (110v)
By the TV near the sofa x 2 sockets (110v)
By the tea tray set-up and near the fridge x 1 socket (220v) 

Iona will have sockets on dressing table (number varies on cabin type) and one adjacent to the bed (not in single cabins). There will also be USB ports by each lower bed. Shaving sockets on Iona are only available in Suites. 

 

Britannia

Around the cabin 4/5 sockets - 230V
Dresser table 1 socket - 125V
Bathroom shaver socket - 120V / 230V

There are some variations on this depending on the ship and type of cabin. 

Answer

Yes, you will find a kettle, cups, saucers and teaspoons as well as teabags, various coffee sachets, sugar and milk in your cabin. This will be stocked up when necessary by your cabin steward. Complimentary tea and coffee is also available from the buffet area. 

A full description of facilities in your cabin can be viewed in the question What facilities are in my cabin?

Answer

Please find below the approximate cot sizes used on board:

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm
When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm
They weigh approximately 8kgs.

Answer

This is an upper berth taken from Azura and is typical of upper berths throughout the fleet.

 

Arcadia & Aurora: The upper berths fold up in to a recess in the ceiling.

Azura, Ventura & Britannia: There are both types of upper berths - some will fold up against the wall and some rise into a ceiling recess. 

Britannia: All the balcony cabins have upper pullmans which pull down from the ceiling. All inside cabins have hinged pullmans which fold up against the wall.

Iona: The pullmans come down from the ceiling in the Sea View cabins, and from the wall in the Inside cabins. All 4 berth cabins on Iona can be made up as either a twin bed or a double bed.

Please note that where berths rise into a recess, they still extend approximately 9cms from the deck head (ceiling) when not in use.

Cabin shown above is an inside cabin, size approximately between 137-181 square feet.

Family Suites

These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura.

The first four people occupying this type of cabin will pay adult fares unless promotional fares are in place which would be discussed with you at time of booking.

Restrictions

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*


*The exception to this will be Iona inside cabins where there are no safety issues when pullmans are in use. 

Answer

Yes you have the ability to order from the main restaurant menu for breakfast, lunch and dinner*.  Outside of these hours you may order from the room service menu**.

 

Arcadia

• In the Suite you can seat four people, they have a conversion top that turns a coffee table into a dining table.

Aurora

• In the Penthouse suite you can seat six people
• In Suites you can seat four people
  
• In the Mini-Suite you can seat two people
  

Azura

• Penthouse suite can seat four people
• Suites on Riviera deck have a balcony dining table with two recliners
  
• All other suites on B4  B5 grades have balcony dining table with four chairs

Britannia

• You are able to dine in all suites. Suites have a Tea / Coffee table

Oceana

• All six suites have a coffee table which can be raised and lowered, this is also the default dining table. We have 'table top extensions' for each of these tables which can extend the table to seat four.

Oriana

• All 8 of the suites have a dining table. These are actually coffee tables that convert to dining tables, the tables seatfour using a combination of the sofa, two armchairs and either the writing desk or dresser table chair

Ventura

• Have 26 dining tables which are conversion tops that turn a coffee table into a dining table in their regular suite cabins. These have a capacity of seating four and are only within Suites.
• They also have two permanent dining table in both penthouse suites which can seat six has seating capacity of six.

*In conjunction with the dining times as advertised in the Daily Horizon newspaper. You will not be charged on standard food items, however there will be an extra charge for drinks.

**Charges apply. Prices will be indicated on the menu available in your in-cabin directory.

Answer

No. Your on-board account is charged in sterling and this will be the amount placed against your credit card.

If you are settling your account with a non UK account, e.g. in Dollars or Euros, then your credit card company will charge a conversion rate. Please contact your card issuer for how much this would be.

Answer

Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.

Answer

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on-board, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on-board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on-board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Answer

The exchange rate is set once a week on-board.

Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on-board.

Answer

Whilst we are unable to put a limit on any on-board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Answer

Yes, we carry life jackets for all ages.

Answer

Cabins that can be viewed from the main passenger areas do have a mirrored finish applied to them to restrict visibility from outside.

However this does depend on light levels, for instance at night it may still be possible to see into the cabin from outside if the cabin lights are on.

Answer

Britannia/Azura: These are supplied by Harding Retail who stock and operate our shops on board.

Arcadia/Ventura/Aurora: These are supplied by Dufry who stock and operate the shops

Official scale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)

Answer

A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your cruise itinerary to see if and how you are affected by the International Date Line.

Answer

There is a small range of over the counter medications available from the Emporiumon-board each ship suchas Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.

Answer

No. We are unable to accept travellers cheques on-board.

Answer

The make-up* you can purchase in our shops on-board are:

Estee Lauder
Clinque
L'Oreal
Dior
Chanel
Touche Eclat
Revlon
Benefit

*varies by ship.

Mirbella is used in our salons for makeovers only.

Answer

Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board.

The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split)

You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck.

The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served.

If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot.

The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery.

A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights in duration.

Please note, there may be some differences between ships. Prices and gifts are subject to change. 

Answer

At the onset of an emergency all cabins are checked by the Cabin Stewards. Any passenger requiring assistance will be taken to their Muster Station by a trained Crew Member from the Passenger Assistance party via utilisation of an evacuation chair.

Answer

If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes.  

Once you have checked in on-board you are welcome to disembark to look around the port. 

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.

You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.

You will then be picked up by organised coaches and taken to the airport. 

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise. 

Answer

If you wish to settle your account using cash then please note that there are limits on the amount of cash that can be deposited on your account, which vary by cruise length.  Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.

You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification. 

Your on board account must be kept in credit at all times. 

Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided. 

We are unable to accept:

• money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.
• personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Answer

Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.

Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Answer

For the safety, comfort and enjoyment of all of our guests, and in view of the UK legislation banning smoking in public spaces, our policy on smoking on board our ships is as follows:  

General

Smoking is not permitted in cabins, on cabin balconies or in public rooms. It is permitted in designated areas of the open deck, although due to weather and/or cleaning process, these locations may change from time to time. 

E-cigarettes

E-cigarettes, including those which do not emit smoke/vapour, are permitted in designated smoking areas only. Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests. E-cigarettes are illegal or banned in some countries and governments are changing their laws as new research is revealed so always check where you can use them before you sail.

Safety information

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

 

Answer

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice.  It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

Answer

A selection of items such as sunglasses, hats, bags, snorkels and masks (not flippers) are usually available in the on board shops.

Other essential items such as sun cream are also available.

Answer

The tap water on our ships is drinkable however, should you prefer, there is also a variety of bottled water available to buy on board.

Answer

All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise.

 

On Arcadia there are:

18 life boats which can carry up to 150 people each - located on Deck 4

46 life rafts which can carry up to 35 people each - located on Decks 3

2 fast rescue craft

There is usually no more than 2016 guests and 820 crew members on board.

 

On Aurora, there are:

14 life boats which can carry up to 150 people each - located on Deck 8

Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on     Deck 7

16 life rafts which can carry 37 people each. - located on Deck 7

There is usually no more than 1870 guests and 820 crew members on board.

 

On Azura and Ventura there are:

24 life boats which can carry 150 people each - located on Deck 8

Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on   Deck 8

Seven life rafts which can carry up to 109 people each. - located on Deck 7

There is usually no more than 3100 guests and 1170 crew members on board Azura, usually no more than 3078 guests and 1160 crew members on board Ventura.

 

On Britannia there are:

Eleven life boats which can carry up to 305 people each - located on Main deck 7

Five tender life boats which can carry up to 242 people each - located on Main deck 7

Two MES stations which can carry up to 632 people each- located on Main deck 7

Nine life rafts which can carry up to 158 people each- located on Main deck 7

2 fast rescue craft

There is usually no more than 3600 guests and 1360 crew on board.

 

On Iona, there are:

16 life boats which can carry up to 462 people each - located on Deck 7

Two MES (Maritime Evacuation System) systems which can carry up to 612 people each located on     Deck 7

An additional 8 life rafts which can carry 153 people each - located on Deck 7

There is usually no more than 6685 guests and 1691 crew members on board.

 

In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.

In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are found on the back of your cabin door.

Answer

If on-board spending money is only on one booking and not the other it can not be transferred to the next cruise. It must be used on the cruise that the credit has been applied to.

Answer

For queries regarding incorrect charges, overcharges, pre authorisation holds andrequests for copies of on board account please contact our Customer Contact Centre on 0344 338 8003 (local call charges apply), or please visit our website for contact details.

For P&O Cruises Peninsular Club discount queries please visit our website for contact details.

Answer

You will able to see where your cabin is located by viewing the appropriate deck plan.
For example, if your cabin number is A106, the 'A' relates to the deck, therefore, select the view of the deck plan on A deck.

Please see the deck plans below:

Arcadia

Aurora

Azura

Britannia

Iona

Ventura

Arvia: https://www.pocruises.com/cruise-ships/arvia/overview#deck-plans  

Answer

You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of £250, a weekly limit of £1250, and a limit of £5000 per 30 consecutive days respectively. A total exchange limit per cruises will apply at £10,000 regardless of cruise length. All transactions must be made against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €500 notes at any time for currency exchange transactions.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.

Answer

There are many different words used to describe sight loss and people with sight loss including: blind, sight impaired, partially sighted and visually impaired. If someone registers their sight loss with the local authority, there are two groups of terms used to refer to their sight loss: 

Severely Sight Impaired (SSI) or blind

Sight Impaired (SI) or partially sighted

What can blind people see?

Just because someone is blind, doesn't mean they can't see anything. In fact, 93 per cent of people who are registered blind or partially sighted can see something.

 

Guests are able to notify us that they are blind or visually impaired using the Accessibility and Medical questionnaire. Guests can request large print documents via the questionnaire, however an option to request Braille is not on the questionnaire.

 

Should the guest require Braille please email accessibility@carnivalukgroup.com where this will be arranged.

Braille

Safety information and tender safety information is supplied in Braille.

The ‘Horizon/Daily Programme’ is written and produced onboard and subject to constant change, so regrettably it is not available in Braille.

Braille menu’s are also available in the main dining room and some bars. These can be requested onboard.

Large print documents

Large print documents can be requested by the guest via the Accessibility and Medical questionnaire. As a minimum they should receive the following documents in large print, font size 18:  

Safety and Emergency Drill Information 

Horizon daily newspaper  

Main Dining Room and Bar Menus  

Other literature that can be produced in large print should be provided at the guests request if it is possible.  

Orientation tour

Guests can receive a brief orientation tour once they board the ship. A crew member will be able to take the guest around the ship to give the guest the opportunity to familiarise themselves with the location of key areas in relation to the position of their cabin. This can be arranged by emailing accessibility@carnivalukgroup.com prior to the cruise.

Safety

On embarkation, when the Cabin Steward is introducing themselves to a guest who is blind or visually impaired, they must verbally advise the guest of their allocated Muster Station and asked if they require assistance to locate this Muster Station.  Guests must also be verbally advised of their restaurant name, table number and table size at this time. 

In the event of an emergency on board, specially trained crew members from the Passenger Assistance Party will be sent to assist the guests in their cabin should it be required. This can be requested via the Accessibility and Medical questionnaire.

Answer

The following balconies are obstructed:

IB Grade

G330 | G331 | G332 | G333 | G334 | G335 | G401 | G402 | G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412

IC Grade

G324 | G325 | G326 | G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 | G518 | G519 | G520 | G521 | G522 | G523 | G611 | G612 | G614 | G615

IE Grade

G616 | G617 | G618 | G619 | G620 | G621 | G622 | G623

JB Grade

G414 | G415 | G416 | G417 | G420 | G421 | G424 | G425 | G428 | G429 | G432 | G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 | G506

JC Grade

G226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 | G530 | G531 | G5353 | G601 | G602 | G603 | G604 | G605 | G606 | G607 | G608 | G609 | G610

JE Grade

G624 | G625 | G626 | G627 | G628 | G629 | G630 | G631

Answer

The links below are typical menus offered on board our ships and the below listed restaurants can be pre-booked via My P&O Cruises or by calling our Customer Contact Centre (please visit our website for contact details).

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any particular menu or dish would be available on any given cruise. Where there are two example menus listed below, these menus are alternated throughout the cruise.

Applicable to all ships:

Typical Breakfast menu

Dinner menu

Chaine Dinner menu

Chef Dinner menu

Themed Dinner menu 

Celebration Dinner Menu - designed and developed by Marco Pierre White 

Vegetarian/Vegan Menu

In addition, a range of "Always Available" will also feature on every menu each day. These options include the following dishes:

Atlantic Prawn Cocktail with Marie Rose Sauce and Brown Bread

Cream of Tomato Soup with Basil Oil and Croûtons (v)

Grilled Salmon Fillet with Potato Wedges, Seasonal Vegetables and a Lemon Hollandaise Sauce

Pan-fried Chicken Breast with Potato Wedges, Roasted Root Vegetables and a Garlic and Thyme Butter

Sirloin Steak with Thick Cut Chips, Seasonal Vegetables and Béarnaise Sauce

Fresh Seasonal Fruit Salad with Cream

Room service menus

Aurora, Azura, Britannia and Ventura Room service menu

Arcadia room service menu

 

Arcadia

Sindhu example 1*

Sindhu example 2*

Ocean Grill example 1*

Ocean Grill example 2*

Aurora

The Glasshouse example 1*

The Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Beach House example 1*

The Beach House example 2*

Sindhu example 1*

Sindhu example 2*

Azura

Glasshouse example 1*

Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

Sindhu example 1*

Sindhu example 2*

The Epicurean Restaurant example 1 (Closed until further notice with the exception of breakfast for Suite guests)

The Epicurean Restaurant example 2 (Closed until further notice with the exception of breakfast for Suite guests)

The Beach House example 1*

The Beach House example 2*

The Beach House - NEW MENU FROM 5 OCT 2019

 

Britannia

*The Limelight Club example 1

*The Limelight Club example 2

*The Limelight Club example 3

*The Limelight Club example 4

The Epicurean Restaurant example 1 (Closed until further notice with the exception of breakfast for Suite guests)

The Epicurean Restaurant example 2 (Closed until further notice with the exception of breakfast for Suite guests)

Sindhu example 1

Sindhu example 2

Glasshouse example 1

Glasshouse example 2

Glasshouse Tasting menu

Glasshouse Vegetarian Tasting menu

The Beach House example 1*

The Beach House example 2*
*If you see multiple shows in the Limelight Club. there will be a different menu applicable to each act.

 

 Iona

The Olive Grove Menu example

Sindhu Menu example

The Beach House Menu example

The Epicurean and Kjartan Skjelde Taster Menu (Closed until further notice with the exception of breakfast for Suite guests)

The Glass House Menu example

The Keel & Cow Menu example

The Limelight Club Menu example

Ventura

The Beach House example 1*

The Beach House example 2*
Sindhu example 1*

Sindhu example 2*

The Glasshouse example 1 *

The Glasshouse example 2 *

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Epicurean Restaurant example 1* (Closed until further notice with the exception of breakfast for Suite guests)

The Epicurean Restaurant example 2* (Closed until further notice with the exception of breakfast for Suite guests)

 

* Charges apply, please see How much are the cover charges in the speciality restaurants? for details.

** Pre booking of some Select Dining venues on My P&O Cruises can be made around three months prior to embarkation. If the Select Dining venue is not available on My P&O Cruises, please book on board using My Holiday.

 

Late night buffet choices

On all ships, late night snacks are available from buffet restaurants between 10pm to 6am (these times may vary). The menu for these late night buffet options changes each day however, examples of options available may include: 

Self Service Sandwich Bar with a tempting range of breads, fillings, spreads or ready made paninis, a selection of homemade cakes, biscuits and pastries. 

 

Children's menu

A typical children's menu would consist of the following: The Restaurant staff can also provide small portions and amend the main adult menu items to suit as well. Please note, all details are subject to change. 

Beef Burger in Buns	Pizza Margherita (V)	Mini Minced Beef And Onion Pasty
Spaghetti Bolognese	French Fries	Fried Egg, Cheese and Tomato Omelette/Plain Omelette
Chicken Nuggets	Fresh Vegetables of the Day	Selection of Ice Creams with Sweet Sauces
Grilled Chicken Breast Grilled	Stir Fried Vegetables	Sorbet of the Day
Poached Salmon	Mashed Potato	Fruit Jellies
Pork Sausages	Potato Smiley Faces	Cupcake
Fish Fingers	French Fries	Creamed Corn
Pasta with Tomato Sauce	Spaghetti Hoops	Chocolate Cookies
Beef Burger	Garden Peas	Chocolate Brownies
Hot Dog	Carrots

Answer

Via mobile phone

A mobile phone service is available on-board our ships while we’re out at sea (subject to connectivity). When the ship approaches port, the land based mobile phone service will become available and the ship’s service will be switched off. Most mobile phone providers have agreements with the ship’s service provider (Telenor). Costs are usually higher than making an international call to or from a mobile phone.

 

Via email

Guests on board can access their own personal email account by connecting to the Guest WiFi network whilst on board, using their own mobile device/tablet/laptop, or by using a computer in the ship’s Internet Centre in the Library*. 

Accessing the internet on board incurs charges whether using the wifi or using the ships' Computer Centres (the costs are the same however you access it).

 

*Currently our Ships' Internet Centre is not in use whilst our Sailing with Confidence procedures are in place. 

 

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them the below email addresses and we will pass the message on to you. A small charge (approximately £1) will be applied to the on board account. The email needs to include your name and cabin number within the subject line of the email.

• arcadia@pocruises.com
• arvia@pocruises.com
• aurora@pocruises.com 
• azura@pocruises.com
• iona@pocruises.com
• britannia@pocruises.com
• ventura@pocruises.com

 

Contacting ships' company via email

Please note these email addresses cannot be used to contact any members of the ships' company. If you are a friend or relative of the ships' company, please contact them via their personal email account.

 

Via ship's satellite telephone

It is very easy to call all of our ships at sea from the UK. Calls may be received any time by our reception team whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guests and bring them to a phone. If the guest is not in their cabin, a message can be taken and delivered to their cabin.

Please call:

0800 917 1584 If calling from the UK

+1732 335 3264 If calling from outside of the UK

+1877 266 1019 If calling from the US

Callers will be asked for their credit card number and the card's expiry date, along with the name of the family member or friend and their cabin number will need to be provided in order for the call to be connected. Charges will commence once the phone starts ringing. If the family member or friend is not available, a message will be taken and delivered to their cabin.

*All prices listed below are subject to change. Please check with your service provider for accurate costs.

Calls will be charged at £5* per minute no matter where the ship is in the world (when calling from the UK). Due to the demands placed upon our satellite network, calls will be limited to a maximum duration of 10 minutes.

An American Call Charge is applied in addition to the £5* per minute call charge.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

In an emergency, they can also contact our Customer Contact Centre (please visit our website for contact details), who will contact the ship on their behalf.

If you don't have access to a credit card, then you can use the Inmarsat numbers as detailed below. These lines are charged at approximately *£7.20 per minute, however this may vary between providers, so please check with your telephone provider first. The ocean code should be dialled first followed by the number(s) below:

Connection to the ship is via satellite and is therefore dependant on an available signal.

 

Generic Ocean Code: 00870

Arcadia	773238012 / 783254634
Arvia	TBC
Aurora	764906755 / 764906754
Azura	765050836 / 765050839
Britannia	773929606 / 773929608
Iona	773258564
Ventura	764843559 764843562

 

There may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre (please visit our website for contact details), where a message can be passed on. 

 

Answer

Dress Codes By Cruise

We have two evening Dress Codes on-board all our ships; Evening Casual and Black Tie. Details of these, by cruise, can be viewed via the links below. 

We don’t want to dampen anyone’s fun, but fancy dress and novelty items or clothing are not permitted on our ships; the only exceptions to this are clothing for official P&O Cruises theme nights and seasonal events such as Halloween and Christmas.

Any clothing that features inappropriate or offensive language, including novelty clothing with printed images or slogans, will not be allowed on board. We reserve the right to deny embarkation to guests who are inappropriately dressed. This policy does not apply to children aged 17 or under.

Please note:

Details of dress codes can be obtained via My P&O Cruises.

Please note, that this information is subject to change and final details will be confirmed on-board. 

Suggested Attire for Black Tie and Evening Casual nights

Details of suggested attire for Black Tie and Evening Casual nights can be found under the question "Is there a dress code on board?"

Further Information

Further information can also be obtained via the following questions: Does the dress code apply to all areas of the ship?

Answer

Our cruises are all full board and include breakfast, lunch and dinner, meals and snacks, poolside grills, deck barbecues and 24 hour buffets. Room service breakfast and afternoon tea are also included in the price of your holiday. 

 

Every evening we’ll set a place for you in our main dining room and when booking – depending on your ship and fare - you can chose to dine at a set time or one that will fit around your day to day plans. We call these two options club and freedom dining.

 

Select Dining is our wonderfully flexible alternative dining where for a small charge you can enjoy restaurants by chef Marco Pierre White and TV’s wine expert Olly Smith. We’ve also developed a few of our own speciality experiences to whet your appetite.

Club dining

Club dining is a fixed seating plan operating on 2 sittings, either 1st sitting at 6.30pm or 2nd sitting at 8.30pm. We will reserve a table for you at the same time each evening with the same waiters and fellow diners for the duration of your cruise.

This option will not be available on board Iona.

Freedom dining

Freedom dining is a flexible style of cruise dining, where you can arrive at the restaurant at any time between 18.00 and 21.30 and ask to be seated.

There are tables sizes ranging from two to eight, which are provided on a first come, first serve basis dependant on the type of booking you have made. If the table size you require is not available, you will be given a pager that will notify you once a table becomes available. Freedom dining offers you the opportunity to be seated with different people every night on different sized tables and with different waiters serving you.

Freedom dining is available on Arcadia, Aurora, Azura, Britannia, Iona, and Ventura. Iona operates as solely freedom dining in the Main Dining Restaurants. 

Freedom Dining will be held in the following restaurants:

Arcadia - Upper tier of Meridian Restaurant
Arvia - TBC
Aurora  – The Medina Restaurant
Azura - The Meridian Restaurant and The Peninsular Restaurant
Britannia - The Peninsular and Meridian Restaurants
Ventura - The Cinnamon Restaurant and The Saffron Restaurants

Iona - Guests on board Iona will have the opportunity to experience all of the Main Dining Restaurants during their holiday giving them the chance to enjoy Coral, Pearl, Opal and Aqua Restaurants from evening to evening.

Select Dining

Select Dining in a speciality restaurant gives you even more choice, many of which are inspired by Michelin-starred chefs such as Marco Pierre White. A Select Dining Cover charge applies in these restaurants. You may also find the question How much are the cover charges in the alternative restaurants? useful.

Other Dining Options 

There are also other dining areas which provide 24 hour service ranging from buffet food courts, pizzerias and daytime grills. In all instances, the cost of your meal is included in your fare.

You can also take advantage of room service for light bites and/or full meals. Room service is available 24 hours a day and most items incur a charge. A room service menu will be available to you in your cabin. 

Regardless of which option you choose, you are still welcome to use the Select Dining or buffet restaurants at any point during your cruise.

Fare type

Guests who book on the Select Fare may choose their dining time (except Iona, where only freedom dining is offered).

Guests on the Early Saver Fare/Late Saver will be allocated a dining time. This will be confirmed to them by a note in their cabin upon embarkation.

Answer

National and Religious dress including headdress' are allowed on-board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on-board during the cruise.

Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Answer

We encourage all children to use our fantastic children's facilities however we don't provide one-on-one support or care. If the child needs this, a parent or carer needs to be present at all times.

If your child has a disability and would like to take part in our activity programme, please ensure you provide a full account of child’s needs when registering your child as well as speaking with our Youth team to arrange a chat with our Youth manager when on board. We can then do our best to make sure they have a fun and safe holiday.

Answer

If your child has a birthday whilst on-board, please inform the Youth Manager who can be found at The Reef so they can help celebrate your child’s special day.

Answer

When it comes to dining, we lay on a special early tea (time and location will be confirmed once on board) with children’s favourites to suit younger tastes. To see the children's menu, please visit 'Can I see an example of a menu?'

If you prefer, the relaxed and informal buffet is available from early morning to late evening and has a wide selection of dishes. If you’d rather all dine together in the main restaurant, that’s great fun for families too.

Children are welcome to dine in any of the dining areas on board. Meals are not provided in the children's facilities however, snacks are provided in the playrooms.

Children’s tea

A designated children's tea will be provided in one of the restaurants on board, with parental supervision required. Full details and menus will be available on board. 

Children's tea parties take place at the following locations at the approximate times:

Azura - 17:00 - 18:30 - Venezia (Starboard side)

Arvia - TBC

Britannia -17:00 - 18:00 - The Horizon Buffet

Iona - TBC

Ventura - 17:00 - 18:30 – Waterside

The above timings/locations may change due to operational reasons.

Select Dining

Children are more than welcome to dine in our Select Dining Restaurants. Although children are welcome to dine in these restaurants, there are no child menus and no child prices. Please speak to the Restaurant Manager should your child have any special requirements.

Babies

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.

Baby / Infant Food

Please see question: Can you provide food for babies and infants?

Baby/Infant Equipment

For items such as bottle warmers, sterilisers and bed rails please see question: Can you provide baby/infant equipment?

Answer

Our family-friendly ships Azura, Britannia, Iona, Arvia and Ventura are perfect for our younger travellers. Each ship offers a dedicated children’s club, The Reef, for all ages. In addition to The Reef, a children’s tea and countless activities are all included in your holiday. Activities for Children (over the age of 2 years)*

A full programme of age-appropriate activities will be provided for 2-17 year olds in our children’s club (The Reef). It’s split into five distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers to keep children of all ages entertained safely and to ensure that they have the chance to make friends of their own age.

All activities are age-appropriate for our separate clubs and include arts and crafts, quizzes, challenges, sports and much more. There‘s also plenty of time for children to simply relax and meet people of a similar age.

In normal service we operate the Night Nursery and activities for under 2 year olds but we are currently unable to offer these services as we respond to the latest guidance. These services will resume as soon as possible.

 

Games Consoles:

Relevant age-appropriate games consoles such as PlayStations and fixed tablets, are located in each of the clubs.

 

Things to note: 

Opening times for The Reef are subject to change dependant on the itinerary of the cruise and the seasonal period. They will be clearly advertised and made available on board.

Parents/carers are required to register their children here. This link will be e-mailed to them 15 days before embarkation. Parents/carers then need to attend the registration session held on the embarkation day.

To protect the health of everyone on board, the following protocols are in place:

We are currently limiting numbers in the facility at any one time

Children will be allocated cohorts with fixed sessions they can attend throughout the cruise, therefore we recommend booking as early as possible to avoid disappointment.

Children aged 2-4 years must be accompanied by a parent/guardian when using the children clubs.

In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, however parents/guardians will be contacted to attend if assistance is required.  

 

To make use of the youth facilities on board, you must complete a registration form for your child/ren.  This can be completed prior to your voyage by going on-line and using My P&O Cruises.

 

NORMAL SERVICE – CURRENTLY NOT IN OPERATION

Nursery for 0-2 years

With age-appropriate toys and games, plus bespoke themed Turtle Tot activities, the Nursery offers a safe environment where your children can have great fun and meet new friends. Children must be accompanied by a parent/guardian at all times.

 

NORMAL SERVICE – CURRENTLY NOT IN OPERATION

Night Nursery 2-4 years

The Night Nursery can help you can enjoy your evenings safe in the knowledge that your little ones are in good hands. Operating each night, your children can dream sweet dreams in the quiet area, and we’ll page you if they wake up.

 

'Splashers' for 2-4 year olds

 

Soft play area, outdoor play areas and fun activities such as glove puppet shows and creative play combine to make Splashers a great place for children who are at that age when they are constantly on the go.

 

'Surfers' for 5-8 year olds

 

From imaginative play to fun and games and sports challenges, our 5-8 year old guests can be kept endlessly entertained. They can enjoy outdoor play, exciting theme days, tabletop games, game consoles and active games such as parachute games.

 

'Scubas' for 9-12 year olds

 

With music, consoles and fun game shows there’s something for everyone in Scubas. The fun continues with games, quizzes and karaoke. We also organise a whole host of arts and crafts and competitions so our younger guests will never be short of something to do.

 

'h2o' for 13-17 year olds (This is called The Scene on Iona)

We are confident that the mix of music, game shows and quizzes will keep our teenage guests occupied for the whole holiday. For the more active, we also have table tennis and much more. 

 

 The exact age groupings for older children will depend on the number of children travelling on any particular cruise.

 Please note that at least one parent or guardian must remain on board with your child at all times.

 Children's clubs will be open regardless of the number of children on board except during staff training or if the occasion should arise that there are no children on board.

 Children may only participate in the club designated for their age group; it is not possible to join a club for a different age group.

 There is no additional charge for the children's clubs, however booking in advance is essential, and walk-ins will not be permitted into the children’s facility.

 

Infants

We do not operate a babysitting or in-cabin listening service. We also recommend that children 12 years and under must not be left alone in the cabin.

Children under the age of two cannot be signed into the supervised daytime activities.

It is important to note that we will not be providing the Night Nursery or any facilities for the under 2s at the moment due to the latest guidance.

 

Who looks after the children?

Our Youth team, the Reef Rangers, have extensive experience of planning and facilitating activities for 2-17 year olds, as well as having an enhanced DBS check.

 

Security Features

Our clubs feature secure entry systems to allow authorised entry only. Children 12 years and under are required to be checked in and out of their age-specific club by their parent or guardian or authorised adult. This means that only pre-authorised adults will be able to collect your child/ren from the club. Please make sure parents/guardians who are collecting the child have their ship ID available for inspection.

 

Children under the age of 18 may NOT sign out your younger children.

Answer

In Azura's Planet Bar the following themes are shown on the video wall:

Australia
Europe
Africa
India
Orient
America
Wonders Of The World
Elements

There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)
Sydney - Australian Evenings (Baileys & Kahlua shaken with Creme de Cacao & a dash of lime)
Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry & Rosso with a Grand Mariner twist)
Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau & topped up with Orange Juice)
New York - Bronx (Gin, Martini Dry & Martini Rosso Shaken & Strained with Orange Juice)
Paris - Grand Mimosa (Champagne & Orange with a Grand Mariner Float)
Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.

Answer Restaurants on-board all ourships are wheelchair accessible. Table and chairs can be moved if additional space is required once inside the restaurant. Please note there may be some areas within the restaurants that can not be accessed i.e due to a step.

Answer

Yes, on all P&O Cruises Ships there will be a Liquor and Tobacco shop that will offer a far more comprehensive range of spirits, cigarettes and tobacco than we have ever offered on a P&O Cruises ship. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you many encounter ashore during your cruise. Internet pricing is not included in the guarantee.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).  The shops are shut when the ship is in port.

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

Duty free shops are located in the below locations by ship:

Azura - Emporium - Deck 6 
Arcadia - Emporium - Deck 3 
Aurora - Piccadilly Court - Deck 6
Britannia - Deck 6
Oceana - Bond Street Shops - Deck 6 
Oriana - Liquor and Tobacco Booth - Deck 7 
Ventura - Emporium - Deck 6

If you would like to purchase a bottle of spirits for in cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Intra EU Cruises (Cruises visiting only Countries within the European Union)
On intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. 
 
Price Guarantee 
The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Answer

Arcadia's buffet restaurant is The Belvedere, located on Lido deck.

Aurora's buffet restaurant is The Horizon restaurant, located on Lido deck.

Azura's buffet restaurants are the Verona and the Venezia restaurants, located midships and on Lido deck.

Britannia's  buffet restaurant will be called The Horizon, located on Lido deck

Ventura's  buffet restaurant is the Waterside, located on Lido deck.

Answer

Yes, you can order beverages and food to your cabin 24 hours a day from Room Service. Prices and availability are subject to change. 

Answer

Yes, cigarettes, cigars and tobacco are available to purchase from most bar areas. We stock the following range of tobacco brands across all ships, prices available on-board*: Golden Virginia (250gm) Drum (250gm) Amber Leaf (5x50gm) Additionally, tobacco products are available from the Duty Free shop.  There are some areas of the ship where smoking is prohibited.

Answer

If you are in the mood for a continental, a full cooked British breakfast or just a cup of coffee and a pastry, you will find this and more in one of our restaurants for breakfast. 

Breakfast can be enjoyed in any of our buffet or main dining restaurants* or in your cabin. Please see What are the restaurant opening hours? for opening times and What restaurants are on each ship? for restaurant details. 

See the breakfast menu for the main dining restaurants.

 

Suite Passengers (excluding Conservatory / Mini Suites) 

In addition to the main or buffet restaurants, passengers travelling in a Suite (excluding Conservatory / Mini Suites ) may also take advantage of enjoying breakfast in the restaurants on-board the below ships only, at no extra charge. This is available on every cruise, regardless of the duration.

Arcadia - Sindhu

Aurora - Glasshouse

Azura - The Epicurean

Britannia - The Epicurean

Ventura - The Epicurean

Iona - Epicurean 

Please note, the Epicurean is closed as a Select Dining venue but remains open for Suite guests to enjoy their breakfast.

 

Family Suite Passengers

Ventura - The Epicurean

Azura - The Epicurean

 

See the suite guests' breakfast menu.

Please see What are the restaurant opening hours? for individual restaurant opening time.

Please book your suite breakfast to avoid disappointment.

*If you have chosen Traditional Club Dining you have the opportunity to sit at a different table to the one you dine at in the evening, with other guests or on your own. This applies to breakfast, lunch and afternoon tea.

 

Answer

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner. 

Answer Due to the Captain's responsibilities he may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Answer

Duty-free Liquor products sold via the shops will only be available to take home.
You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

The Liquor and Tobacco shops on all P&O Cruises Ships offer a comprehensive range of spirits, cigarettes and tobacco. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you may encounter ashore during your cruise. Internet pricing is not included in the guarantee. The shops are shut when the ship is in port.

Duty-free shops are located in the below locations by ship:
Azura - Emporium - Deck 6
Arcadia - Emporium - Deck 3
Aurora - Piccadilly Court - Deck 6
Britannia - Deck 6
Iona - The Avenue - Deck 7
Ventura - Emporium - Deck 6

If you would like to purchase a bottle of spirits for in-cabin consumption during your cruise you may do so by ordering via room service.

Intra EU Cruises (Cruises visiting only Countries within the European Union)

 

On an intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

 

Price Guarantee

The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the cruise. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on-board account. If you have not yet purchased and have proof of the cheaper price ashore, the shop will price match for you.

Answer

Guests under the age of 18 (under 21 when in United States of America waters and in the United Arab Emirates) will not be permitted to purchase duty-free alcohol or cigarettes.

Guests may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the shops on-board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

Please see "Can I purchase Duty Free Liquor and Tobacco on board?" for further information.

Answer

Freedom Dining is perfect if you'd rather go with the flow and be flexible as you can dine anytime from 6.00-9.30pm. Table sizes range from two to eight people, which are provided on a first come, first serve basis. At peak times, we'll give you a pager to let you know when your table is ready, so you can sit back and relax with a drink in the bar.

 

Freedom dining is available in the following restaurants:

• Arcadia - The Meridian Restaurant (Upper tier)
• Aurora – The Medina Restaurant 
• Azura - The Meridian and The Peninsular Restaurant
• Ventura - The Cinnamon and The Saffron Restaurant
• Britannia -The Peninsular and Meridian Restaurant
• Iona - Aqua, Coral, Pearl and Opal Restaurants
• Arvia - Zenith and Meridian Restaurants

Answer

Afternoon tea is served on a ship day once a week on-board our ships. Partake in the quintessentially British tradition in the main restaurants and savour a classic selection of finger sandwiches, freshly baked scones and delectable cakes, all served at your table with a choice of thirst-quenching hot drinks. For a more relaxed affair, help yourself to a casual afternoon tea at the buffet restaurants. 

The Market Café (Britannia) 

Settle into a cosy world of temptation at Market Café. With a fresh menu full of delectable treats, this luxurious haven in the heart of Britannia’s atrium offers something sweet for every palate. Market Café is home to its very own flavours of Jude’s ice cream from the award-winning, family-run dairy in Hampshire. Why not try Cherries & Clotted Cream in a decadent sundae? Tuck into tasty handmade biscuits and exquisite cakes, including gluten-free options. Fancy something a little finer? Eat like royalty with an indulgent dish from our Fine Pâtisserie range. Unwind with a Costa coffee and treat yourself to wow-factor food as you enjoy glorious views out to sea.

Afternoon Tea in our buffets (Azura, Ventura, Britannia) 

For these ships, Afternoon Tea is usually held in the buffet restaurants (included) and in Epicurean/Market Café (additional charge) 

Afternoon Tea at Ocean Grill (Arcadia) 

Head to The Epicurean to feast on playfully decadent delights and treat yourself to an afternoon of delicious indulgence. We’ve taken classic afternoon tea to unexpected new heights with sweet and savoury surprises, served with a wide array of speciality teas.

Answer

There are cinemas on all the P&O Cruises ships.

On Arvia, films are shown in Ocean Studios (Deck 6) - there are three separate movie cinema screens within this area. There is also a Sea Screen under the dome on the pool deck. This will show movies sometimes as well, such as movies under the stars or sing-along films.

On Ventura, films will be played in the theatres (Prom and F deck)

On Britannia, films are shown in The Studio (Deck 7)

Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck)

Arcadia has a boutique cinema, The Screening Room (Prom deck)

Ocean Studios (Deck 6) on board Iona has four screens showing the latest films and old classics.

On Aurora the cinema is called The Playhouse (D deck)

 

Details of which films will be shown in the cinemas can be viewed under the question "What films are shown on board?"

Show times will be detailed in the Horizon newspaper on-board.

A selection of movies can be watched in all cabins on board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on board.

Answer

You’ll be able to view any bookable events via My P&O Cruises before your holiday and book Signature performances in our theatres from 14 days prior to departure. You may also book once you’re on board using My Holiday. While we will accept walk-ins if space allows, we strongly recommend pre-booking your theatre shows to guarantee a space to enjoy an evening of entertainment. 

Please refer to your daily Horizon paper when you get on board for the booking details of each event.

Answer

If a guest has Casino Credit that needs to be used but they have had cancellations due to COVID-19, they should contact Ocean Players Club via https://oceanplayersclub.com/contact/ for a new voucher to be generated.

On-board gaming

You’ll find a casino on board all our ships and all offer numerous ways to chance your hand with lady luck.

*With the addition of the Arcade on board Ventura, this falls under the jurisdiction of the casino, therefore the use on on board credit is not permitted. 

Table games

From Roulette to Three Card Poker and Blackjack, join our dealers at a hosted table and try your luck. Casino Chips can be purchased from your dealer. If you’re new to gaming, pop along during the day for a fun and complimentary lesson.

Slot machines

You’ll find a large assortment of the most popular reel and video slot machines. Simply insert your cruise card or cash into the machine to begin. If you need assistance, casino staff are on hand to help. On all ships, receive a £5 free play slot bonus for your first £20 played.  You will also earn free house beverages while you play (speak to a member of the casino team for more information).

Bingo

For some light-hearted fun, seek out the jackpot in an exciting game of bingo.  You can win one of five cash prizes at every sea day session whilst the Mega Jackpot is in play.  Bingo cards can be purchased from the Casino Cashier or at the venue.

Scratch cards

Our range of scratch cards offer the opportunity to win up to £20,000. Scratch cards can be purchased from the Casino Desk.

Virtual horse racing

Cheer your favourite filly across the line as you watch all the action unfold on the big screen. Bets can be placed with cash or charged to your on board account. 

Payment options

Casino Chips can be purchased in cash from the Casino Dealers at any table or charged to your on-board account.
Slot machines can be played with cash or by inserting your cruise card directly into the machine.
Note: All winnings must be cashed out onto your cruise card. On-board spending money cannot be used in the casino.

Location and facilities

Arcadia - F deck. 1 x Three Card Poker table, 2 x Roulette table and 1 x Blackjack tables

Arvia - Deck 7 (Parade deck), 2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table. More information TBC

Aurora – Prom deck 7. 1 x Three Card Poker table, 1 x Blackjack table and 2 x Roulette tables

Azura – F deck. 1 x Three Card Poker table, 1 x Blackjack table, 1 x Fun 21 table and 2 x Roulette tables

Britannia - Tween deck, deck 6. 2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table

Iona - Parade deck (Deck 7).  2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table

Ventura - F deck. 1 x Three Card Poker table, 1 x Blackjack table, 1 x Fun 21 table and 2 x Roulette tables

Age limits

Only those over the age of 18 may use the casino facilities.

Opening times

Sea day: Slot machines; 10am until late. Tables; 12pm until late
Port day: Approximately 30 minutes after sailaway until late.
Note: The gaming facilities within the casino are only available when the ship is in international water, opening times may vary by jurisdiction.

Unused casino chips

Casino Chips must be cashed in on board. If you take chips home at the end of your cruise they will be valid next time you sail. 

If you accidentally forget to do this and take them home then please send them recorded delivery to:

Guest Support
P&O Cruises
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

Player balance refunds

Outstanding Player Balances of £10 or greater may be refunded by cheque by contacting Guest Support. 

Answer

During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.

Answer

There is a dedicated sports channel - Sport 24, which offers coverage of major sporting events. Unfortunately, due to International law we are not able to purchase the rights to show the Sky Sports channel on our ships.

Answer

Yes, there is a theatre on board each of our ships.

Arcadia – The Palladium, located on the promenade, F & G decks with 736 seats.

Arvia - Headliners Theatre, located on decks 6 & 7.

Aurora – The Curzon Theatre, located on the promenade deck with 668 seats. 

Azura – The Playhouse, located on the promenade and F deck with 788 seats. 

Britannia – Headliners Theatre, located on deck 6 & 7 with 980 seats.

Iona – Headliners Theatre, located on deck 6 & 7 with 950 seats.

Ventura – Arena Theatre, located on the promenade and F deck with 788 seats. 

 

General information:

Headliners Theatre Company perform incredible original shows regularly throughout each cruise. Further details of show times and how to book these performances and more can be found on My P&O Cruises and once on board, the guest portal My Holiday or Horizon newspaper.

 

Wheelchair spaces

Arcadia: There is wheelchair access on all of our decks to the Palladium Theatre where you can enjoy the evening entertainment. The designated area for wheelchairs is on Deck 2 along with signs for wheelchair companions. There are also signs down on the starboard and port side of Deck 1 if you feel more comfortable entering the Palladium Theatre that way.

Aurora: There is one ramp that allows access to the port and starboard side of Deck 7 with parking access for four wheelchairs and three seats on each side. These seats are labelled as reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats are also labelled as reserved.

Azura: There is one ramp that allows access to the port and starboard side of deck 7 with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.

Britannia: Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, it’s labelled as reserved for wheelchair. Deck 6 forward has 16 seats which are reserved for wheelchair users.

Iona: All entrances to the theatre have wheelchair access and there are designated wheelchair places on the front row, accessed from Deck 6 and next to the entrances on Deck 7.

Ventura: On Deck 7 there’s a centre ramp to access port side and starboard side with three wheelchair spaces either side along with three accompanying seats either side (6 wheelchairs in total). The back row has two steps to negotiate on starboard and port side - seats here are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions.

Answer

Yes, you may purchase a camera from our Ship's Photographer on-board. We stock a number of Nikon cameras, the full range and costs can be obtained from the photography desk on-board.

Answer

The nightclubs will be open with brand-new live music nights for you to sit back, close your eyes and lose yourself to the beat. You will need to pre-book and can enjoy sets from our party band, PULSE, long into the evening. 

Arcadia – The Glove, situated on F deck.

Arvia - Details TBC.

Aurora – Masquerade, situated on the Promenade Deck.

Azura – Manhattan, situated on the Promenade Deck.

Britannia – The Live Lounge, situated on Deck 7.

Iona – The Club House, situated on Deck 7.

Ventura – Havana, situated on the Promenade Deck.

Answer

There is a sports channel on allships called 'Sport 24' whichoffers coverage of major sporting events including:

• FIFA World Cup Play Offs
• FIFA World Cup Qualifiers
• ATP Masters Tennis
• ATP World Tour Finals
• Augusta Masters
• Australian Open Tennis
• Bundesliga
• Euroleague Basketball
• European Rugby Champions Cup
• Motogp
• NBA
• NHL
• National Rugby League
• PGA Championship
• Premier League
• Roland Garros
• State Of Origin Series
• T20 Big Bash League
• The Open Championship
• UEFA Champions League
• UEFA Europa League
• US Open Golf
• US Open Tennis
• Wimbledon
• Winter Olympics
• Ryder Cup Golf
• 2018 FIFA World Cup

 

Full details of the sporting events shown on-board can be viewed via http://www.sport24-tv.com dedicated websitefor this channel which includes both a regularly updated news page and a full four week schedule so you will know exactly what sporting coverage you can expect whilst on-board. Please ensure you click on the "AT SEA" tab on the website to ensure you are seeing the correct schedule.

Please note inclusion on the list does not guarantee coverage on-board and we are not able to guarantee coverage of any specific match or event. 

Sport 24 will be shown in selected bars and lounges around each ship.

Answer

There are coffee mornings for guests travelling by themselves. These are advertised in the daily Horizon newspaper. These coffee mornings are not available 2 or 3 night cruises.

Answer

There are provisions for card games to be organised on all the P& O Cruises ships.

On cruises with seven days or more at sea, games such as bridge feature on all cruises except Azura and Ventura. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability). 

The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improverclass, both approximatelyone hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.

Tournaments will be advertised in the daily Horizonpaper, other card games can be arranged upon request.

The following games are available on each ship:

 Arcadia 

• Chess
• Scrabble
• Dominoes
• Cribbage
• Rumikub
• Various puzzles

 Aurora 

• Countdown
• Draughts
• Trivial Pursuit
• Monopoly
• Scrabble
• Mah-jong
• Chess
• Backgammon
• Various jigsaws
• Checkers

 Azura 

• Monopoly
• Rummikub
• Dart board (Brodie's pub, deck 6 F Deck)

 Britannia 

• Cribbage Set
• Game Backgammon
• Board Cludeo
• Boggle
• Catch Phrase
• Chequers
• Chess
• Connect 4
• Countdown Board Game
• Draughts
• Frustration
• Indoor Rummikub
• Jenga
• Ludo
• Mah-jong Set
• Monopoly
• Pass the Pigs
• Pictionary Party
• Playing cards
• Scrabble
• Soundtracks
• Tell Me
• Trivial Pursuit
• Uno card Game
• Who Wants to be a Millionaire
• Yahtzee Milton Bradley
• Yahtzee Score Pad

Ventura

• Scrabble
• Backgammon
• Pictionary

Answer

Full details on what treatments and services are available and costs can be viewed in the Oasis Spa brochure. In addition you may purchase spa/retreat day passes, details of which are available once on-board.

Answer

Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto My P&O Cruises and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via My P&O Cruises up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.

Answer

P&O Cruises do not currently offer this service.

Answer

As a general rule, there is approximately 2 Black Tie nights during a 7 night cruise and 4 during a 14 night cruise. This can vary from cruise to cruise.  Full details will be provided to you before you travel.

Answer

The Dress Code applies to a majority of public areas after 18:00. Suggested attire for Dress Codes can be found under the question - Is there a dress code on board. 

 

The following venues will enforce the dress code of the evening:

Arcadia
Main Dining Restaurant, Intermezzo, The Crow's Nest, Meridian, Sindhu and Ocean Grill restaurants.

Aurora
Main Dining Restaurant,  Anderson’s, The Crow's Nest, Alexandria, Medina, Sindhu and The Glass House restaurants.

 

Azura
Main Dining Restaurant, Blue Bar, Planet Bar, Meridian, Peninsular, Oriental, Sindhu, The Glass House and The Epicurean restaurants.

Britannia
Main Dining Restaurant, The Crow’s Nest, The Epicurean, Meridian, Peninsular, Oriental, Sindhu and The Glass House restaurants.

Iona
Main Dining Restaurant, The Crow's Nest, Gala Lite, The Epicurian and Sindhu restaurants.

 

Ventura
Main Dining Restaurant, Red Bar, Metropolis, Cinnamon, Saffron, Bay Tree, Sindhu, The Glass House and The Epicurean restaurants.

 

Details of the Dress Codes for each cruise can be found under "What will the dress code be whilst I am on board?"

 

Travelling in the United Arab Emirates

Modesty in clothing is to be respected in this region, so make sure you pack plenty of light and loose clothing that covers the tops of your arms and legs. We advise ladies to avoid wearing any shorts or tight-fitting clothes and to take a head covering ashore. For further information, please visit the government Foreign travel advice website for advice regarding dress-codes.

Answer

All ships can cater for the following diets;

Vegetarian

Pescatarian fish

Low /no fat

Low salt /no salt

Lactose intolerant /dairy free

Gluten /wheat free /coeliac

Low cholesterol

Diabetic

Kosher

Vegan

Should you require any of the above diets please call our Customer Contact Centre, please visit our website for contact details, prior to sailing.

Once on board please make yourself known to either the Headwaiter or Restauarant Manager to ensure a smooth process.

You may find the following question useful:  Can you provide a Kosher diet? 

 

Nut Allergies

We do cater to guests with Nut Allergies. However these guests will need to call our Personal Cruise Experts to inform us before they embark. We would strongly advise letting us know when making your booking.

We will endeavour to meet requirements but are unable to guarantee specific branded items. Meals will also have to be pre ordered the day before in some circumstances.

We do have a limited selection of nuts offered at the buffet during some meals. Many of the food items also do contain traces of nuts.

Food containing traces of nuts would be available in all venues including Bars.

Please be aware some meals at the buffet restaurant will be made with nuts as the ingredients.

 

Milk Options

As well as cows milk we have a variety of options available on board.

Alpro/Provamel Soya Milk (sweetened or unsweetened Long Life), Oat Milk, Goat's Milk, Lacto Free Milk, Rice Milk and Unsweetened Almond Milk are all available upon request. These are available as standard on board however please speak to a crew member to ask for these as and when you require them. 

If you require a high quantity of a particular milk, please send us an email to diets.reservations@carnivalukgroup.com at least 8 weeks* prior to departure to ensure your request can be ordered.

*Requests can still be made within 8 weeks, however this request cannot be guaranteed and is subject to availability on board.

 

Wheat/Gluten Free Coeliac Diet

Our chefs can prepare a variety of Gluten Free meals and the Main Restaurants have Gluten Free meals denoted by the GF symbol to enable guests to make an informed choice without having to pre-order. However, guests can make a request via the Head Waiter if the guest does not find anything suitable for them from the choices highlighted 

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available and Gluten/wheat free choices are available for afternoon tea and room service on request.  At the buffets, there is also a dedicated section for Dietary products including Gluten Free items, for guests to help themselves to at Breakfast, Lunch and Dinner.

Kosher meals

Please see the question 'Can you provide a Kosher diet?'.

 

Halal Diet

There is a limited range of Halal food available upon request, please note we cannot guarantee specific items.

 

Answer

There is a significant difference between an allergy and intolerance:

A food intolerance is difficulty digesting certain foods and having an unpleasant physical reaction to them.

A food allergy is when the body’s immune system reacts unusually to specific foods. Although allergic reactions are often mild, they can be very serious:

 

Common symptoms of an allergic reaction:

Sore, red or itchy eyes

Runny or blocked nose

Swelling of the lips

Coughing, dry, itchy and swollen throat

Coughing, wheezing and shortness of breath

Nausea and feeling bloated, diarrhoea and or vomiting

Itchy or a rash on the skin

When a person has a severe reaction to an allergen, this could lead to fatal anaphylactic shock.

 

There are 14 allergens set out by the Food Standards Agency which are:

Celery – this includes celery stalks, leaves, seeds and the root called celeriac. You can find celery in celery salt, salads, some meat products, soups and stocks.

Cereals containing gluten – wheat (such as spelt and Khorasan wheat/kamut), rye, barley and oats is often found in foods containing flour, such as some types of baking powder, batter, breadcrumbs, bread, cakes, couscous, meat products, pasta, pastry, sauces, soups and fried foods which are dusted with flour.

Crustaceans – crabs, lobster, prawns and scampi are crustaceans. Shrimp paste, often used in Thai and south east Asian curries or salads, is an ingredient to look out for.

Eggs – eggs are often found in cakes, some meat products, mayonnaise, mousses, pasta, quiche, sauces and pastries or foods brushed/glazed with egg.

Fish – you will find this in some fish sauces, pizzas, relishes, salad dressings, stock cubes and Worcestershire sauce.

Lupin – Lupin is a flower but it’s also found in flour. Lupin flour and seeds can be used in some types of bread, pastries and even pasta.

Milk – milk is a common ingredient in butter, cheese, cream, milk powders and yoghurt. It can also be found in foods brushed or glazed with milk and in powdered soups and sauces.

Molluscs – these include mussels, and snails, squid and whelks but can also be commonly found in oyster sauce or as an ingredient in fish stews.

Mustard – liquid mustard, mustard powder and mustard seed fall into this category. This ingredient can also be found in breads, curries, marinades, meat products, salad dressings, sauces and soups.

Nuts – not to be mistaken with peanuts (which are a legume and grow underground), this ingredients refers to buts which grow on trees, like cashew nuts, almonds and hazelnuts. You can find nuts in breads, biscuits, crackers, desserts, nut powders (often used in Asian curries), stir-fried dishes, ice cream, marzipan (almond paste), nut oils and sauces.

Peanuts – peanuts are actually a legume and grow underground, which is why it’s sometimes called a groundnut. Peanuts are often used as an ingredient in biscuits, cakes, curries, desserts, sauces (such as satay sauce), as well as in groundnut oil and peanut flour.

Sesame seeds – these seeds can often be found in bread (sprinkled on a burger buns), breadsticks, houmous, sesame oil and tahini. They are sometimes toasted and used in salads.

Soya – often found in bean curd, edamame beans, miso paste, textured soya protein, soya flour or tofu, soya is a staple ingredient in oriental food. It can also be found in desserts, ice cream, meat products, sauces and vegetable products.

Sulphur dioxide (sometimes know as sulphites) – this is an ingredient often used in dried fruit such as raisins, dried apricots and prunes. You might also find it in meat products, soft drinks, vegetables as well as in wine and beer. If you have asthma you have a higher risk of developing a reaction to sulphur dioxide.

 

There is a clear distinction between a Gluten Free Diet and Ceoliac Disease:

Someone who has a gluten intolerance will suffer from short-term bloating or stomach pain if gluten is consumed.

Ceoliac disease is much more serious – it’s a condition where the small intestine becomes inflamed and unable to absorb nutrients. It can cause a range of symptoms including diarrhoea, abdominal pain, bloating and in severe cases can lead to hospitalisation.

Answer

Yes, decaffeinated tea is available in the club and freedom restaurants, along with a wide selection of TeaPig decaffinated and herbal teas for purchase.

The bars serve decaffeinated coffee and decaffinated Costa coffee is available for purchase. If you require decaffeinated coffee in your cabin, this can be requested on board.

Suitable alternatives are supplied if the above is not available.

Answer

Wherever possible, fresh milk (full fat, semi skimmed and skimmed) is served. Long life milk is served when fresh milk is not available.

Answer

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.

Wine brought on-board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle, per occasion which will be charged to your on board account. Spirits or liquor brought onboard can only be consumed in guests' cabins.

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on-board. You will need to declare and  hand over any alcohol bought in port at the gangway. It will be stored and returned to you prior to the end of the cruise, at no charge.

If a bottle of wine/Champagne has been bought for you through P&O Cruises gifts, you will need to ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

On eligible cruises, you are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of your cruise.

Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins. 

Guests are expected to drink responsibly. This applies at the terminal, on-board and on-shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.

Answer

Complimentary Bewley's brand coffee is available in the buffet restaurants 24 hours a day.

In addition, tea and coffee facilities can be found in your cabin. You may find the following question useful - Can I make tea and coffee in my cabin?

In addition, each ship has at least one Costa coffee bar on board which sells the Costa coffee range.

Answer

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There’s a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our Drinks Packages. Something for all tastes. 

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly and is available from our buffet restaurants 24 hours a day. Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service.

Answer

Yes we do offer vegan and vegetarian wines on-board our ships, which are available to purchase on-board via your wine waiter. Unfortunately these are not available to pre-order. All wines listed are subject to change and availability. 

Answer

Costa Coffee is sold in the various coffee shops and bars on-board. Costa Ice is also available to purchase - A range of iced coffees, creamy coolers and fruit coolers are on offer to help quench your thirst in the heat of the sun. Further details on these products are available on-board.

Answer

Yes, both male and female therapists are on-board some of our ships, although majority are female.

The male therapists that we have are either hairdressers, nail technicians, fitness instructors, acupuncturists, or Medi Docs - we do not have male massage or facial therapists.

Answer

Spa treatments and services are available to book from approximately 120 days prior departure.

If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111

Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP&O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1ST

If you wish to purchase any products from the spa after your cruise please visit www.timetospa.com

Answer

Steam Room

The steam rooms are complimentary on board Aurora. Britannia has two steam rooms on board - the one steam room outside the gym changing rooms is complimentary.

On board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia & Britannia only.  Endless Oasis pools on Ventura & Azura do not incur a charge).

 

Sauna

The sauna is complimentary on board Arcadia, Aurora, Azura, and Ventura. 

 

Locations:

Arcadia - Steam room located in the Thermal Suite and the Sauna located next to the Hydropool. Both are unisex facilities.

Aurora - Steam room and sauna are in the spa and are unisex facilities.

Azura - There is a unisex steam room in the Thermal Suite and separate sauna facilities located in the male and female changing rooms.

Britannia - There is a complimentary unisex steam room outside of the gym changing rooms of the spa. The Thermal Suite (charges apply) has a sauna/steam room. 

Iona -

Ventura - There are separate steam rooms and saunas in both of the male and female changing rooms. There is also a unisex steam room in the Thermal Suite.

 

You may also find the following question useful What facilities & services does the spa and salon offer?

Answer

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on-board spending money prior to cruising.

Answer

To help you tailor your holiday just the way you like it, we’ve created three drinks packages that offer unbeatable choice and value on board. Each is available on any holiday of five nights or more and you can use your package in all the restaurants, bars and cafés on board. Packages can be pre-purchased via the 'Drinks' section of My P&O Cruises. 

 

The ultimate drinks package

£39.95pp per day

Say ‘yes’ to a cocktail or simply sip your ‘usual’. Enjoy fantastic value with a wide range of drinks available in the package. A Children`s Package is included free with the purchase of an Ultimate Package.  (Terms and Conditions) 

 Available to Adults.

 

The Non-alcoholic drinks package

£19.95pp per day

From a poolside Soft-tail to a primo Costa coffee, take your pick from a huge range of refreshing soft drinks.   (Terms and Conditions)

 Available to Adults and Children.

 

 

The Children’s drinks package

£7.95pp per day

We know how thirsty they get! Relax with unlimited selected soft drinks (also included with the Ultimate package). (Terms and Conditions)

Available to Children and Infants. 

What's included

	Suitable for children	Alcoholic drinks (up to £6.95)	Draught soft drinks	Long life juices	Bottled water  (500ml)	Primo Costa Coffee	Hot chocolate	Tea	Non-alcoholic cocktails	Squash/ cordial by the glass
The Ultimate drinks package £39.95pp per day	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
The Non-alcoholic drinks package  £19.95pp per day	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
The Hot drinks package £10.95pp per day	Yes	No	No	No	No	Yes	Yes	Yes	No	No
The Children's drinks package £7.95pp per day	Yes	No	Yes	Yes	No	No	Yes	No	No	Yes

 

Important to know

Packages are available to purchase pre-cruise via My P&O Cruises by clicking 'Drinks', 'Discover more', 'Add to basket'.

Drinks packages are available on cruises of five nights or more and must be purchased for every day of your cruise. 

You can buy packages at any bar on board until midnight on night two of your cruise and you can use your package in all the restaurants, bars and cafés on board.

Each adult assigned to the same cabin must purchase the same drinks package. Sharing is not permitted.

Children can have the Children's package independently of their parents. There is no requirement for adults in the same cabin to also purchase a package.

When an Ultimate Package is purchased, a free Children`s package will be offered for all the children travelling in the same cabin only (aged 17 and under*).

 Any loyalty discount will be applied when purchasing a drinks package. 

 

The reservation will only show in the 'My Orders' section for the guest who made the order, even if a guest made a reservation for multiple guests on the booking.

 

Wine Packages

Various wine packages are available and can be redeemed in any venue on board. However, please note the following:

Redemption within the main dining restaurants can easily be accommodated. Simply ask your Waiter for your bottle of choice that evening.

If you are dining in one of our Select Dining venues and wish to have a bottle of wine from your package made available to you, please let a member of the restaurant staff know and they can arrange this for you.

Regrettably, due to limited storage in some of our bars, we may not have a specific wine available in every bar. If there is a particular bar you wish to have the wine available in, please ask to speak with the Bartender to request this and they will do what they can to accommodate your request.

Alternatively, you can arrange to have your wine package delivered to your cabin. Any loyalty discount will be applied when purchasing a wine package.

For more information about bringing you own wine onboard please see Will a corkage fee apply if I bring my own alcohol on board?

Please note that these packages are non-refundable and may not be exchanged for another item, or for on board credit.

Self and Room Service

'Self Serve Wine' (by the glass) is available in the buffet restaurants on Aurora, Azura, Britannia and Ventura. Please see How does the enomatic wine system work in Ventura's Waterside buffet restaurant? for details. 

On Aurora, Azura and Britannia you can use your cruise card with the Enomatic wine systems for greater ease.

Single bottles of wine or Champagne can be pre ordered via our gift catalogue and spirits can be ordered via room service

 

For details of all drinks available from bars please see the question How much are drinks on board?