Frequently Asked Questions

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There is no need to disembark if you are doing back to back cruises. Simply visit Reception to re-register and activate your on board account for the second cruise.

You can of course, disembark in Southampton should you wish, to take in the sights or do a little shopping before returning to the ship and setting sail on your second cruise.

You should collect your new cruise card from Reception on board the ship first, and ensure you show this at the cruise terminal once you return. You will still be required to go through a security check every time you board.

In the interests of safety on board, you will be asked to attend both muster drills at the beginning of each cruise.

International Ports

If the embark/debark port is overseas, some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

US Ports

All guests must disembark regardless of Nationality and whether they are In-transit or not, to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to US cruises only.

The zero count, requiring everyone to disembark is a CBP requirement.

Any luggage that has been left on board will be landed in Southampton at the end of the cruise and then transferred to the Baggage Handling Company in Southampton, where it will be safely stored in their warehouse until further notice.

To arrange delivery or collection please contact 02380 873111 between 9:00am- 12:00pm Monday-Thursday or alternatively, you can email: info@thebaggagehandlingcompany.com.

Please note, delivery charges are the responsibility of the passenger.

On-Board

On your final night on board you will be asked to pack your luggage and leave it outside your cabin.

We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your cabin and will be waiting for you to identify and reclaim in the cruise terminal.

In the Cruise Terminal

Arriving into Southampton:

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When travelling on a back to back cruise:

The Deck Manager will co-ordinate with you and provide assistance to move your luggage from one cabin to another. Your clothes from the wardrobe are transferred on a clothes rail so that there is no hassle of packing and unpacking.

Fly-Cruises

If you are travelling on one of our fly-cruises, please visit the question - On a fly-cruise how do I get my luggage between the aircraft and the ship?

Yes, by logging into 'Your Account' you can regularly check on your points or total nights spent on board.

It is not possible to register an email address more than once on the site, for example if a husband and wife share an email address they will only be able to register online using one of their Unique Reference Numbers.

Once signed in by clicking on 'Your Cruises' you will see a list of P&O Cruises taken, your points total and tier level.

The loyalty scheme for P&O Cruises is the P&O Cruises Peninsular Club. Membership of the Peninsular Club is automatically granted once guests have accumulated the entry requirement of 150 points. Points are awarded at 10 per night spent on board and are allocated on completion of each cruise when points are updated.

Guests are able to check their loyalty level by logging into "My Account" where they can regularly check on their points or total nights spent on board.

Once signed in by clicking on "Your Cruises", guests will see a list of P&O Cruises taken, their points total and tier level.

Peninsular Club number

Guest's membership number (also known as URN or Unique Reference Number) consists of two letters, five numbers and one letter at the end eg, FA00000A.
The membership number will be quoted at the top of any mailings that we send. When logging in online (https://www.pocruises.com/myaccount/), membership number will be displayed under "manage your details".
If guests are unable to locate this number, they should contact us on 0345 355 5111 (local call charges apply) with their full name (as per passport), full address including postal code and date of birth.
Duplicate membership numbers can occur when guest's membership number has not been applied when making future bookings and the system will automatically generate a new membership number. This could result in their benefits not being received on board and their cruise history will be incomplete. Guests should ensure they always quote their membership number at the time of booking. If booking with a Travel Agent, guests should ask for their membership number to be applied to their booking. If a guest notices that they have two membership numbers, they should call our Contact Centre who will be more then happy to assist.
It is not possible to register an email address more than once on the site - for example if a couple share an email address, they will only be able to register online using one of their Unique Reference Numbers.

Tiers and benefits

Once guests reach the Baltic and Ligurian tiers, there’s a requirement to maintain a certain number of nights on board over a three year period in order to remain in those tiers. To increase guests' opportunity to travel following our pause in operations, P&O Cruises has frozen these tiers until 31 May 2024. This means their tier status is protected during this time.
meaning that if guests hadn’t managed to sail with us for the minimum number of nights, then their tier was protected during this time.
The P&O Cruises Peninsular Club benefits can be found on our dedicated Loyalty page.
On board loyalty discount is applicable on but not limited to: drinks, internet and Speciality Dining.
Please note that gift credit is deducted from on board account totals, prior to any applicable Peninsular Club discount. For example: If guest's on board account total is £150 and they have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.

Tier name	Points threshold	Benefits of tier
Pacific	150 - 500 points	Peninsular Club Magazine Dedicated hotline - 0345 3 576 969 (local call charges apply) Exclusive cruise discounts of 5% (on selected Peninsular Club cruises) 5% on-board spend discount Dedicated Loyalty Manager Gifts for Loyalty Club members under 17
Atlantic	501 - 1000 points	Peninsular Club Magazine Dedicated hotline - 0345 3 576 969 (local call charges apply) Exclusive cruise discounts of 5% (on selected Peninsular Club cruises) 7.5% on-board spend discount Dedicated Loyalty Manager Gifts for Loyalty Club members under 17 Glass of Champagne Lapel pin
Mediterranean	1001 - 2000 points	Peninsular Club Magazine / Dedicated hotline 0345 3 576 969 (local call charges apply) Exclusive cruise discounts of 5% (on selected Peninsular Club cruises) 8.5% on-board spend discount Dedicated Loyalty Manager Gifts for Loyalty Club members under 17 Glass of Champagne Cocktail party (On cruises of eight nights or more. Not available on Arvia and Iona) P&O Cruises slippers Lapel pin
Caribbean	2001+ points	Peninsular Club Magazine Dedicated hotline - 0345 3 576 969 (local call charges apply) Exclusive cruise discounts of 5% (on selected Peninsular Club cruises) 10% discount on bespoke P&O Cruises travel insurance Priority booking during launch Annual gift Priority arrival time allocation Priority check-in Welcome on board reception 10% on-board spend discount Dedicated Loyalty Manager Gifts for Loyalty Club members under 17 Glass of Champagne A complimentary half bottle of Champagne (per cabin) Officer-hosted fine dining event (on cruises of 8 nights or more) Cocktail party (On cruises of eight nights or more. Not available on Arvia and Iona) P&O Cruises slippers Lapel pin
Baltic	2501+ points plus 80-200 nights spent on board in the three years preceding the start of their next cruise	Peninsular Club Magazine Dedicated hotline - 0345 3 576 969 (local call charges apply) Exclusive cruise discounts of 5% (on selected Peninsular Club cruises) 10% discount on bespoke P&O Cruises travel insurance Priority booking during launch Priority disembarkation Priority to book preferred seats on Caribbean fly-cruise flights Welcome on board reception Annual gift 10% on-board spend discount Dedicated Loyalty Manager Gifts for Loyalty Club members under 17 Glass of Champagne A complimentary half bottle of Champagne (per cabin) Officer-hosted fine dining event (on cruises of 8 nights or more) 50% discount on machine washable laundry Cocktail party (On cruises of eight nights or more. Not available on Arvia and Iona) P&O Cruises slippers Lapel pin
Ligurian	2501+ points plus 201 or more nights spent on board in the three years preceding the start of their next cruise	Peninsular Club Magazine Dedicated hotline - 0345 3 576 969 (local call charges apply) Exclusive cruise discounts of 5% (on selected Peninsular Club cruises) 10% discount on bespoke P&O Cruises travel insurance Priority booking Priority to book preferred seats on Caribbean fly-cruise flights Invitations to inaugral events Annual gift Priority arrival time allocation Priority check-in/ Hospitality lounge Welcome on board reception Priority disembarkation 10% on-board spend discount Dedicated loyalty manager Gifts for Loyalty Club members under 17 Glass of Champagne A complimentary half bottle of Champagne (per cabin) Officer-hosted fine dining event (on cruises of 8 nights or more) 50% discount on machine washable laundry Complimentary formal attire pressing Cocktail party (On cruises of eight nights or more. Not available on Arvia and Iona) P&O Cruises slippers Lapel pin World Cruise and Grand Tour event

World Cruise

On a World Cruise, members will receive one of each of their entitled benefits for the total duration of their time on the cruise and not per sector.
At the end of each financial sector, the loyalty tier will be recalculated and benefits updated if applicable.

Loyalty/Peninsular Club Onboard Account discount queries

If the guest is entitled to a loyalty discount, please advise the guest the refund will be credited back to the card they settled their on board account with within 4-6 weeks. To request a refund, please contact Loyalty via Loyalty@pocruises.com with as much information as possible (including booking references, names and Peninsular Club numbers).
The guest must be a member of the Peninsular Club in order to receive on board spend discount and have their membership number entered at the time of booking. This would ensure any on board spend discount is applied to all applicable purchases.
The Peninsular Club on board spend discount is applied to purchases after any non-refundable on board spending money allocated to the on board account and/or to all linked on board accounts, where relevant, has been used.

Children

Children aged 16-18 years olds are entitled to the same benefits as adults, with the exception of alcohol being substituted by a non- alcoholic alternative.
Children aged 15 and under will receive a gift designed specifically for their age group. They will also receive the on board spend discount appropriate to their tier level.
A child’s on board discount cannot be transferred to their parent or guardian.

Contacting the Loyalty Club

Guests can contact the P&O Cruises Peninsular Club via telephone: 0345 357 6969 (Local call charges apply) or by email - loyalty@pocruises.com. Please include full name, name of person they last travelled with, landline or mobile number, name of last ship or cruise date.

If you have a future booking then please visit 'My P&O Cruises' where you can make the amendments.

However, if you do not have a future booking please visit the 'Your acount' page and once signed in you can amend your address under the 'manage your details' tab. Please note you will need to register for an account the first time you use the online members area.

Alternatively please call the Customer Contact Centre (please see our website for contact details) who will be able to make the amendments to your records.

For each night you spend on board, we award you 10 loyalty points which are applied at the end of your cruise. Once you have 150 points (by spending at least 15 nights on board), you automatically become a Pacific Tier member of the Peninsular Club.

As the number of nights you spend on board with us increases over subsequent holidays so, too, does your tier status.

Please see our Peninsular Club page for full information about the tiers and each of their benefits.

Will I be charged VAT and TAX?

Passengers are advised that during intra EU cruises (when all of the ports you visit are inside the EU) government regulations prohibit the sale of duty free items. This means that EU VAT at the appropriate rate will be added to goods purchased in the shops and boutiques. Prices displayed in the gift shop are exclusive of VAT. The VAT charged will be identified on your receipt. For example, if you are on a Round Britain cruise that only visits England, Ireland Scotland and Wales, duty free items will not be available. If your cruise takes in another port (such as St Peter Port or Gibraltar) then duty free items will be available and VAT will not be applied.

Can I claim VAT on duty free shopping?

You can speak to the gift shop operator on board as they may operate the retail export scheme for goods purchased on board by International residents during Intra-EU cruises. On an international cruise, tax will not be added on board and there is no tax to claim back. For goods purchased in intermediate EU ports where local tax is charged passengers will need to discuss the scheme with local retailers to understand that countries claim procedures before they leave the country. You cannot claim in the UK for tax paid in another country.

Can I claim back VAT?

Each Terminal in Southampton has a TAX refund post-box where guests can drop in their claims.

All receipts need to be fully completed with all details and then dropped in the box in an unsealed envelope. Customs clear the box several times a week, stamp all receipts and they then get sent on for reimbursements to the credit card details provided on the claim.

Here is a picture of the box in the Ocean Cruise Terminal where guest will embark.

Tax Box Vat

The boxes are located between security screening and the air bridge. Therefore you must have the envelope ready when going through check-in and security.

P&O have no involvement in this process. You should ensure that all parts of the form are correctly completed (it’s always best to check with retailers when purchasing goods to confirm they participate in the scheme) as corrections cannot be made afterwards. Any issues arising must be taken up directly with HMRC. We cannot help with enquiries on completed forms that have been posted.

Our on board retailers have their own arrangements in place for purchases made on taxable cruises and they can assist guests with these specific queries.

A P&O Cruises holiday is a truly bespoke experience. And, on top of the enchanting destinations, sumptuous food, dazzling entertainment and attentive service that’s all included, there are lots of ways to further personalise your holiday for a little extra.

Join a shore experience and discover your perfect adventure. From wine tasting in idyllic vineyards and sightseeing in art-drenched cities to hands-on cooking classes and adrenaline-fuelled action sports – there’s an unforgettable experience with your name on it.

Fancy an extra special meal to celebrate a certain occasion? Reserve a table in one of our Speciality Dining restaurants. Or if you’d simply like to spoil yourself, you could indulge in a soothing treatment at the Oasis Spa or do a little duty-free shopping in the on-board shops. And don’t forget, when on board you can treat yourself to all this, and more, using on-board spending money.

On-board spending money may be used against:

Items purchased from any of the shops
Spa, & salon treatments and services (when booked on-board and not prior to embarkation via My P&O Cruises)
Photography prints, products, workshops and services
Laundry & dry cleaning
Internet and telephone charges
Shore Experiences (when booked on-board and not prior to embarkation via My P&O Cruises)
Beverages from the bar and restaurants (where applicable)
Drinks packages (when booked on-board and not prior to embarkation via My P&O Cruises)
Restaurant cover charges (when booked on-board and not prior to embarkation via My P&O Cruises)
Artwork from the Gallery
Gift items such as Celebration Packages, flowers and cakes (when booked on-board and not prior to embarkation)

On-board spending money may not be used against:

Purchasing Shore Experiences prior to embarkation via My P&O Cruises
Purchasing restaurant cover charges prior to embarkation via My P&O Cruises
Purchasing Spa treatments and services prior to embarkation via My P&O Cruises
Visas that require payment
Medical charges (including services, prescriptions and supplies)
Cash back
As full or part payment against a future cruise or charter flight seat reservations and upgrades.
Ad hoc gratuities
Foreign currency
on-board gaming (including the casino)*
Charitable donations
Shore Experience cancellation charges

*With the addition of the Arcade on board Ventura, this falls under the jurisdiction of the casino, therefore the use on on board credit is not permitted.

Please note on-board spending money is non refundable and no cash alternative available. It may not be spent prior to embarkation.

Gift credit is deducted from on-board account totals, prior to any applicable Peninsular Club discount.

For example: If you on-board account total is £150 and you have £50 gift credit available, the Peninsular Club discount will be deducted from the remaining £100.

If you have any mobility or medical requirements, we kindly ask that you complete our "Your on board needs" questionnaire so that we can ensure that your travel arrangements run smoothly.

It is important that you complete the questionnaire fully and accurately, as we will need to liaise with the airlines on your behalf to ensure your needs can be met.

In some situations, the airline will request that you contact them directly to go through your needs in more detail; especially when travelling with battery operated mobility equipment, as some carriers have limited storage capacity on board the aircraft.

To request a questionnaire please call either our Customer Contact Centre on 03453 555 111 (local call charges apply) or contact your travel agent.

Completed questionnaires should be sent to accessibility@carnivalukgroup.com or Guest Support, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.

We ask that the forms are returned to us as soon as possible, but no later than 14 days prior to departure.

Below are some of the most common medical and mobility questions we get asked:

Can I fly if I am pregnant?

Airlines may be less restrictive than our ships.

Can I fly with a life threatening allergy?

Please provide details on the questionnaire so that we can pass the information to the airline. We cannot guarantee a nut-free environment or prevent other guests from bringing their own food on their flights or on the ship.

If you have any special meal requests, you should be aware that airlines have limited options and therefore it may be necessary for you to supply your own food.

We also recommend that you speak to your airline’s welfare/special assistance team (details can usually be found on their website).

Guests with reduced mobility

If you need any mobility assistance at the airport or on your flight, please make this clear on the"Your on board needs" questionnaire.

Three types of airport mobility assistance are available (summarised below) - please select one option ONLY.

Assistance type available	Description	Can ascend and descend aircraft steps	Can make own way to your seat	Can walk long distances
Check-in to gate	Guests who can manage steps and seat themselves, but cannot walk long distances	Yes	Yes	No
Check-in onto aircraft	Guests who can seat themselves but cannot manage steps or walk long distances	No	Yes	No
Check-in to seat	Guests who are completely immobile and may require lifting into their seat	No	No	No

Guests travelling with a wheelchair, mobility aid or medical equipment

If you intend to bring your own wheelchair, mobility aid or medical equipment, please make this clear on the "Your on board needs" questionnaire and ensure you provide all relevant information, including dimensions and weight where necessary.

In order to comply with Civil Aviation Authority regulations, you must advise us at time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs and electric scooters. Assessments will then be made as to the safety of carrying an electric mobility aid on-board the aircraft.

Electrical equipment must be battery operated, as airlines cannot provide a power supply.

When travelling with electric wheelchairs or scooters, TUI requires that you contact them directly so to run through their screening process to ensure the equipment meets their own regulations and can be carried on the flight(s).

All mobility scooters must be checked in with your baggage and will be transported to and securely stored in the aircraft hold.

Wheelchairs may either be checked in with your baggage or taken from you at the aircraft gate, this varies by airline and departure airport – you will be advised by the airline.

At those airports where it is not possible to take your wheelchair/mobility aid to the departure gate, the airline may have to secure the item at check-in and return it to you when you land at your destination. In these circumstances another wheelchair will be provided to transport you from check-in to the aircraft and from the aircraft to the baggage hall upon arrival.

Can I fly if I have pre-existing medical conditions or have been hospitalised within the last 6 months?

For some medical conditions, you will need to get medical clearance before you can fly; examples include, but are not limited to:

recent illness, hospitalisation, injury or surgery
existing unstable medical condition
need for additional oxygen or use of medical equipment on board

If you have recently experienced any of the above or are about to undergo treatment, then we recommend that you contact our Customer Contact Centre on 03453 555 111 (local call charges apply) as soon as possible. Please note that airlines may request a Fit To Fly Certificate and may also wish to speak with you directly to confirm that you are able to travel.

If you are required to wear a plaster cast, you are permitted to travel providing it is a split plaster cast and is not been fitted or changed within 48 hours of departure. Casts fitted within 48 hours will need to be split by your doctor or hospital. For further advice we recommend that you liaise directly with your GP.

Guests who require additional oxygen during their flight

Should you require additional in-flight oxygen, please call our Customer Contact Centre on 03453 555 111 (local call charges apply) as soon as you have a confirmed booking, then we will send you an Accessibility & Medical questionnaire for completion.

Some airlines are not able to provide in-flight oxygen on all their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline.

Please refer to your airline’s website for their most up-to-date information.

Pre-booking a Speciality Restaurant Dining table

Currently, guests can pre-book dining from D-14 via My Cruise.

There are some Select Dining venues which can only be booked once on board via My Holiday - Ocean Grill (Afternoon Tea / Dinner), Sindhu, Beach House, Cookery Club (All masterclasses and dinner).

Please be aware, the reservation will only show in the 'My Orders' section for the guest who made the order, even if a guest made a reservation for multiple guests on the booking.

Epicurean is closed as a Select Dining venue until further notice. Suite guests can still enjoy their breakfast in the Epicurean.

Prices and Menus

The cost of the Speciality Restaurants can vary. Please see How much are the cover charges in the speciality restaurants? for details.

Examples of menus can be found under the question Can I see an example of a menu?

For details on all speciality restaurant venues on each ship, please see What are the alternative dining venues on-board?

Restaurant opening times are detailed below. Please note all times may vary, particularly on port days information will be provided in your Horizon newsletter which is delivered to your cabin each evening.
Please refer to your copy of ‘Horizon’.

It is possible to pre book some Select Dining restaurants for dinner via My P&O Cruises around three months prior to embarkation. For some Select Dining venues, they may only be booked once on board via My Holiday.

Examples of typical menus can be viewed via Can I see an example of a menu? question. Please note that charges apply for Select Dining and Room Service.

Arcadia

Room Service
Available 24 hours
Breakfast: from 07:00 - 11:00

Meridian Restaurant
Breakfast: 08:00 - 09:30
Lunch: 12:00 - 13:30
Afternoon tea: 16:00 - 16:45
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30. Freedom dinning (Upper tier) 18:00 - 21:30

Belvedere - Buffet
Continental breakfast: from 06:30 - 7:00am
Full English breakfast 07:00 - 10:00
Brunch: 10:30 - 11:30
Lunch: 12:00 - 14.30
Afternoon snacks: 15:00 - 16:30
Theme dinner: 18:30 - 21:00
Late night snacks: 22:00 - 01:30

Ocean Grill
Afternoon snacks: 15:00 - 16:30
Afternoon Tea at Ocean Grill (Arcadia) - pre book - Sea days only 15:00-16:00

Sindhu
Dinner: 18:30 - 21:00

Caffè Vivo
Costa Coffee / Breakfast: 08:00 - 11:00
Day time snacks / Costa coffee: 11:30 - 17:30

Spinnaker Bar
Costa Coffee: 08:00 - 23:00

Neptune Grill
Grill snacks: 11:00 - 18:00

Aurora

Room Service
Available 24 hrs
Breakfast: 07:00 - 11:00

Alexandria Restaurant
Breakfast: 08:00 - 09:30
Lunch: 12:15 -13:30
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30

Medina Restaurant
Breakfast: 08:00 - 09:30
Lunch: 12:15 - 13:30
Afternoon Tea: 16:00 -16:45
Dinner: Freedom dining 18:00 - 21:30

The Horizon Restaurant - Buffet
Continental breakfast: from 06:30. Full English breakfast: 07:00 - 11:00
Lunch: 12:00 - 14:30
Afternoon snacks: 15:30 - 16:30
Children's tea: from 17:30 - 18:30
Themed dinner: 19:00 - 21:00

Late night snacks: 22:30 - 06:30

The Glass House
Breakfast: 07:00 - 10:30
Daytime: 11:00 - 17:00
Dinner: 18:00 - 22:00
The Beach House
Dinner: 19:00 - 21:00

Raffles
Costa Coffee: 08:00 - 23:30

Sidewalk Cafe
Grill snacks: 11:00 - 18:00
Costa Coffee Grab and Go

Sindhu
Lunch 11:00 - 16:30 (sea days only)
Dinner: 18:00 - 21:00

Azura

Room Service
Available 24 hours
Breakfast: 06:00 - 11:00

Meridian Restaurant

Afternoon tea: 15:00 - 16:00
Dinner: Freedom dining 18:00 - 21:30

Peninsular Restaurant
Breakfast: 07:00 - 10:00
Lunch: 12:00 - 14:00
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30

Oriental Restaurant
Breakfast: 07:00 - 10:00
Dinner: 1st sitting from 18:30. 2nd sitting from 20:30.

Venezia - Buffet
Breakfast: 06:00 - 11:00
Lunch: 12:00 - 17:00
Children's tea: 17:00 - 18:00
Dinner: 18:00 - 21:30
Late night snacks: 23:00 - 01:00

Verona - Buffet
Breakfast: 06:00 – 11.00
Lunch: 12:00 - 17:00

The Beach House
Dinner: 18:30 - 21:30

The Epicurean
Breakfast (Suites only): 08:00 - 09:30 (Sea Day) 7:30 - 09:00 (Port Day)
Afternoon at The Epicurean: 15.00 (Sea days only
Dinner: 18:00 – 21.30

Sindhu
Lunch: 11:00 - 16:30 (sea days only)
Dinner: 18:00 - 21:30

The Glass House
All day dining: 11:00 to 2300

Java
Costa Coffee: 07:00 - 2200

Pool Side Grill
Grill snacks, ice cream & pizzeria 11.00 to 18.00

Britannia

Room Service
Available 24 hours
Breakfast: 07.00 - 11:00

Meridian Restaurant
Afternoon tea: 15.00

Dinner: Freedom dining 18.00 - 21.30

Peninsular Restaurant
Breakfast: 08.00 - 09.30 (Sea Day) 07.30 - 09.00 (Port Day)
Lunch: 12.15 - 13.45
Dinner: 18.00 - 21.30

Oriental Restaurant
Breakfast: 08.00 09.30 (Sea Day) 07.30 - 09.00 (Port Day)
Dinner: 1st sitting from 18.30. 2nd sitting from 20.30.

The Horizon Restaurant - Buffet
Breakfast: 06:30 to 11:00
Lunch: 12:00 – 17.00
Afternoon snacks: 15:00 - 17:00
Children's tea: 17:00 – 17.45
Theme dinner: 18:00 - 21:30
Late night snacks: 23.00-01.00

The Beach House
Dinner: 18:30 - 21:30

The Epicurean

Breakfast (Suites only): 08:00 - 09:30 (Sea Day) 7:30 - 09:00 (Port Day)
Afternoon at The Epicurean: 15.00 (Sea days only
Dinner: 18:00 – 21.30

Sindhu
Dinner: 18:00 - 21:30

The Glass House
All day dining: 11:00 to 23:00

The Limelight Club (adult only)
Dinner Show: 19:00 (Doors open)

Market Cafe

11:00 19.00 (Handmade biscuits, exquisite cakes and Fine Pâtisserie)

Iona

Pearl Restaurant

Breakfast: 07:30-09:30
Lunch: 12:00-14:00
Dinner: Freedom dining 17:30-21:30

Coral Restaurant

Breakfast: 07:00-09:00
Lunch: 12:00-14:00 (sea days only, closed on port days)
Dinner: Freedom dining 17:30-21:30

Aqua Restaurant

Breakfast: 07:00-09:00
Afternoon Tea: 15:15-16:00
Dinner: Freedom dining 17:30-21:30

Opal Restaurant
Dinner: Freedom dining 17:30-21:30

Sindhu
Dinner: 18:00-21:30

The Beach House
Dinner (Closed on Celebration Nights): 18:00-21:30

The Glass House
All day dining: 11:00-21:30

Epicurean

Breakfast (suites only): 07:30 - 10:00 (Sea Day) 7:00 - 09:00 (Port Day)
Afternoon Tea at Epicurean: 15.00 (Sea days only)
Dinner: 18:00 – 21.30

The Limelight Club (adult only)
Dinner Show: 19:00-22:30

The Keel & Cow
All day dining: 11:00-21:30

The Olive Grove
All day dining: 12:00-21:30

The Chef's Table (you can learn more about this here)
2 Sittings: 18:00 & 20:30

Local Food Hero – Kjarten (Epicurean) in Norway only (Closed until further notice)
Dinner: 18:00-21:30

Ventura

Room Service
Available 24 hours
Breakfast 06.00 - 11:00; Day 11:00 – 23:00; Night 23:00 – 06:00

Bay Tree Restaurant
Dinner: 1st sitting from 18.30. 2nd sitting 20.30

Cinnamon Restaurant
Dinner: Freedom dinning 18.00 - 21.30

Saffron Restaurant
Breakfast: 07.30 - 09.30
Lunch: 12.00 - 14.00
Afternoon tea: 15.30 -16.15
Dinner: Freedom dinning 18.00 - 21.30

Waterside - Buffet
Breakfast Continental: 06.30 - 7.00
Full English Breakfast 7:00 - 11:00
Lunch 12.00 - 17.00
Afternoon snacks: 15.00 - 17.00
Children's tea: 17.00 - 18.00
Theme dinner: 18.00 - 21.30
Late night snacks: 23.00 - 01.00

Beach House - Buffet
Full English breakfast: from 08.00 - 11.00
Lunch: 12.00 - 15.00

Beach House
Dinner: 18.00 - 21.30

The Epicurean
Breakfast (Suites only): 08:00 - 09:30 (Sea Day) 7:30 - 09:00 (Port Day)
Afternoon at The Epicurean: 15.00 (Sea days only
Dinner: 18:00 – 21.30

Sindhu
Dinner: 18:00 - 21:30

The Glass House
All day dining: 11.00 - 23.00

Tazzine
Day time snacks & Costa Coffee: 07.30 - 00.00

Frankies Grill & Pizzeria
Grill snacks: 11.00 - 18.00

Tables for two people in any of the freedom and club dining rooms are on a request only basis.

Tables in speciality dining venues are allocated on a first come, first served basis and we will always try to accommodate a table suitable for your requirements. In buffet restaurants, you are free to sit at any table with suitable availability.

Pre booking Speciality Dining venues

You can pre purchase a table, selecting the date and time, at one of the on board Speciality Dining venues. Bookings can be made through My P&O Cruises at around three months prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in you should visit the Dining heading on the menu ribbon and click on Speciality Dining.

There are a number of different restaurants guests can enjoy on board our ships.

All restaurants on board are wheelchair accessible (table and chairs can be moved if additional space is required once inside the restaurant). Please note there may be some areas within the restaurants that cannot be accessed i.e due to a step.

There are 6 restaurants on Arcadia

The main restaurant is the Meridian Restaurant. The Upper Meridian Restaurant on Prom Deck offers Club dining and the Lower Meridian Restaurant on F Deck offers Freedom dining.

The buffet restaurant is Belvedere which can be found on Lido Deck. You can also enjoy light snacks from two restaurants; Neptune Grill on Lido Deck and Cafe Vivo located on Prom Deck.

Select dining venues, offering a more intimate dining experience include; The Ocean Grill which is on F Deck and Sindhu located on Sky Deck; please note there are cover charges at these select dining restaurants.

There are 7 restaurants on Aurora

The main restaurants on Aurora are both located on E Deck. The Alexandria Restaurant offers Club dining and The Medina Restaurant offers Freedom dining.

The restaurant for buffet dining is The Horizon Restaurant, which can be found on Lido Deck.

Select dining includes three restaurants. These are the Beach House on Lido Deck and Sindhu and The Glass House found on D Deck. Please note there are cover charges at these select dining restaurants.

If you are looking for a light snack, you can visit the Sidewalk Cafe which also features Costa.

There are 10 restaurants on Azura

The main restaurants include The Peninsular Restaurant and The Oriental Restaurant which are located on F Deck. The Meridian Restaurant can be found on P Deck. The Peninsular and Meridian Restaurants offer Freedom dining. The Oriental Restaurant offers Club dining.

There are also buffet restaurants, Verona and Venezia which are on Lido Deck.

Alternate dining areas available, include; The Beach House (evening only) Sindhu and the Glass House which are located on Prom deck and Epicurean is found on Sun Deck. Please note there are cover charges at these select dining restaurants.

For lighter options, there is also a Pizzeria and Grill located on Lido Deck.

There are 10 restaurants on Britannia

The main restaurants are The Meridian and Peninsular which offer Freedom dining and The Oriental which offers Club dining. Located on decks 5 and 6.

The Market Cafe on deck 5.

For select dining, you can visit The Beach House on Lido deck, Sindhu and The Glass house on deck 7, The Limelight Club on deck 5 or our fine dining restaurant The Epicurean deck 16 Lido deck. Please note there are cover charges at these select dining restaurants.

There are 14 restaurants on Iona

The main dining restaurants are the Aqua, Opal, Coral (located on Deck 6) and Pearl (located on Deck 7).

The Horizon buffet restaurant is located on Deck 16. On selected Celebration Nights, there will be a dedicated area of the Horizon for The Chef's Table. More information can be found here.

The Quays is a foodie piazza offering a great range of self service and takeaway venues with a lively atmosphere of street-food dining located on Deck 8.

The Keel and Cow (Gastro pub located on Deck 8), The Olive Grove (Mediterranean theme also on Deck 8), The Skydome on Deck 16 offers Pizzeria and Grill style food.

Sindhu (Deck 8), Epicurean (Deck 17), The Beach House (Deck 16) The Glass House (Deck 7), The Limelight Club (Deck 6), are also on board.

Ripples - P&O Cruises exciting collaboration with Snowflake Luxury Gelato. Ripples will provide the perfect setting for a well-earned treat, day or night. A relaxed and family-friendly venue, it’s perfectly located at the top of the atrium with access to Promenade Deck if you’d like to savour the view as well as your gelato.

Al fresco dining:
The Olive Grove and Sindhu will have conservatory eating spaces but these will not be outside, There is an outside area at the aft of the ship next to the Horizion Restaurant (buffet).

There are 12 restaurants on Ventura

On Ventura, there are three main dining restaurants. These are The Cinnamon Restaurant found on P Deck, The Saffron Restaurant and The Bay Tree Restaurant both located on F Deck. The Cinnamon and Saffron Restaurants offer Freedom dining and the Bay Tree Restaurant offers Club dining.

There are two buffet restaurants on Ventura, these are The Beach house and The Waterside. These are both located on Lido Deck.

Select restaurants include Epicurean on Sports Deck, Sindhu and The Glass House both found on Prom Deck and the Beach House on Lido Deck. Please note there are cover charges at each of these restaurants.

For light snacks, Tazzine located on P Deck, Frankie's Grill and Frankie's Pizzeria both found on Lido Deck.

How to book Select Dining venues

Some Select Dining venues can be pre-booked through My P&O Cruises 14 days prior to embarkation and for any duration of cruise. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in, you should visit the 'Dining' heading on the menu ribbon and click on 'Select Dining'. Not all Select Dining can be pre-booked, which is indicated by 'Please enquire on board' - in this case, the reservation can be made via My Holiday.

azura bison burger

You can book our speciality dining venues from 14 days before your holiday right up to midnight before you sail. You can book and pay for your meal at most of our venues before your holiday, while some restaurants are priced by dish and charged at the end of your meal. By booking early you can take advantage of our exclusive pre-cruise savings. If you have booked a cruise with us, you can make dining reservations by logging into My P&O Cruises here.

Important information: In light of current restrictions, we have currently stopped sending pre-cruise booklets. Please visit My P&O Cruises for information on shore experiences or to download e-tickets and luggage labels. Please note, only the lead guest on a booking with receive pre cruise information.

Pre-cruise information is only sent to the lead guest of a booking made under the P&O Cruises Select Fare and should be received approximately 8/9 weeks prior to departure.

If there are two guests who live at different addresses against one booking reference, an additional copy can be posted to guest two, to request this please contact the Customer Contact Centre (please visit our website for contact details).

Please note guests travelling on an Early Saver Fare, Late Saver Fare or other promotional fares will not receive the pre cruise information via post, all of the relevant information can be found in this website.

Together with our preferred visa provider CIBT, we are pleased to provide you a simple online solution to all your World Cruise visa requirements at https://cibtvisas.co.uk/.

The online portal will provide you with:

Detailed visa information specific to your cruise

Details of required documentation needed to support your applications

Application forms available for you to print out and send to CIBT

Please note this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations. Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.

Visa requirements for British Citizens in possession of a full British Citizen Passport

The below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online at https://cibtvisas.co.uk/ or by phone 0207 620 6487.

Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account.

Visa Information - Your Responsibilities

Please note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:

Important Information

When applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.

Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.

The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.

With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa.

Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

British Passport Holders

Visas for short trips: you do not need one if you’re a tourist

If you’re a tourist, you do not need a visa for short trips to EU countries, Switzerland, Norway, Iceland or Liechtenstein. You can stay for up to 90 days in any 180-day period.

Please note, the number of days is calculated by the number of days spent in port within a cruise itinerary. In certain circumstances a sea day in between 2 ports within a single country is also counted as a day.

If you visit more than one of these countries within a 180-day period, check that you do not spend more than 90 days in total across all the countries you visit. That’s because most of these countries apply the 90-day limit as a group.

There are different rules for Bulgaria, Croatia, Cyprus and Romania. They each have their own separate 90-day limits. The time you spend in other countries does not affect how long you can spend in each of these countries without a visa.

You may need a visa or permit to stay for longer, or to study, work or travel for business. Check the travel advice for each country you’re visiting for more information.

* Schengen State members are: are: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

For all other countries, please contact the relevant embassy for details.

Visas obtained on arrival:

Country	Approximate cost (where applicable)
Egypt	No charge
UAE	No charge

Visa application time scales

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed. In addition, your own personal circumstances may affect timescales quoted. We recommend that you obtain your visa as early as possible.

Disclaimer

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Country	Content
Australia	If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia. Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.
Canada	British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA). Entry requirements for other methods of travel (land, sea) have not changed. If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises. However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.
Cape Verde	If arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel.
China	A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply: Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency. The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel. If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China. Hong Kong Land Tours - Guests embarking or disembarking in Hong Kong after (or before proceeding with) an overland tour into China must apply for a Chinese tourist visa prior to arrival. Coastal guests who travel from Hong Kong to Shanghai only (starting their holiday in Hong Kong and finally disembarking in Shanghai) are required to obtain a Chinese visa and are not able to make use of any visa waivers. All guests must bring a photocopy of the photograph/personal details page of your passport. Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa. Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met: Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside China Your arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents) Shanghai Pudong international airport Shanghai Hongqiao international airport Shanghai railway station Shanghai Wusongkou international cruise terminal Shanghai port international cruise terminal Nanjing Lukou international airport Hangzhou Xiaoshan international airport Remember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa. Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa. Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour.
Dominican Republic	If entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained.
Egypt	A Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa.
India	Guests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by P&O Cruises. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html. Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding. Please note: P&O Cruises require all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason. An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive. Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day.
New Zealand	International travellers, who are Visa Waiver nationals, may enter New Zealand without a visa after obtaining an approved New Zealand Electronic Travel Authority (NZeTA). Please note that all guests travelling with an NZeTA must present a print out of a successful NZeTA application at check in Obtaining NZeTA approval, for most travellers, will be simple and easy. To apply for your NZeTA, please follow this link to the NZeTA application website https://nzeta.immigration.govt.nz/.The cost of obtaining an NZeTA is currently NZ$12.00 (however this is subject to change at any time) and payable during the application using a credit or debit card. Approved NZeTA applications are valid for a period of two years or until the passport expires, whichever comes first, and multiple trips to New Zealand without the traveller having to reapply for another NZeTA. When applying for you NZeTA, a tourism levy of NZ$35 must also be paid which is valid for the same length of time as the NZeTA. Should you require assistance applying for your NZeTA, our preferred Visa provider, CIBT are available on 0207 620 6998.
Oman	Visa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp.
South Africa	Although visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, P&O Cruises strongly suggest you obtain a replacement passport before applying for your visas. Parents travelling with children into or out of South Africa will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs. Please see the question - What are the regulations for travelling to South Africa with children
Sri Lanka	If you are starting or ending your holiday in Sri Lanka, an Electronic Travel Authorisation (ETA) must be obtained online (www.eta.gov.lk) prior to arrival/departure. A fee will apply if obtaining a Tourist ETA. If you are visiting Sri Lanka as part of your cruise itinerary (arriving and leaving Sri Lanka with the ship), you are required to obtain a Transit ETA online (www.eta.gov.lk). A Transit ETA is free of charge. Please note, the Transit ETA confirmation states that you may only transit and are not permitted to enter Sri Lanka. This is acceptable for cruise lines as you are classed as 'in transit' providing you enter and leave Sri Lanka with the ship. This will not restrict you in going ashore during the call. When completing your application, please note the following: "Port of Departure" is the previous port you are scheduled to visit prior to arrival in Sri Lanka "Final Destination" is the port where you will be ending your cruise "Vessel Number" is the cruise number "Address in Sri Lanka" is the ship name (if applying for a Transit ETA)
Turkey	Cruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required. To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visa Guests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey.Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued.
United Arab Emirates	Transit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport.
United States of America (and territories)	International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday. Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta. A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$21.00, this is subject to change at any time. All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service. Please note a biometric passport is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information. British Subject* passport holders are required to obtain a full US visa prior to travel. * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject

Change booking:

Please see Can I transfer my booking?

Cancel booking:

Yes, you may cancel your booking at any time. If you have booked with a travel agent you must call them to discuss changes and cancellations. Please visit our booking conditions page on our website.

If you have made your booking directly with P&O Cruises, please call our Customer Contact Centre on 0345 355 5111 (calls charged at local rate). Please note that this is for Direct bookings only, and any booking that has been made through a travel agent you will be asked to contact them to discuss any changes or cancellations.

As per our Booking Conditions, P&O Cruises shall be entitled to levy a cancellation charge as a percentage of the price paid in accordance with the following scales.

P&O Cruises Select Fare and Early Saver:

Period before departure within which notice of cancellation is received by P&O Cruises	Cancellation Charges (% of price)
From date of booking until 91 days before departure	Loss of Deposit
90 to 57 days	50%
56 to 42 days	60%
41 to 16 days	75%
15 to 6 days	90%
Less than 6 days before departure or failure to embark. For fly cruises, departure day is the date of the flight departure.	100%

Late Saver:

Period before departure within which notice of cancellation is received by P&O Cruises	Cancellation Charges (% of price)
From the date of booking until departure, including failure to embark.	100%

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

Please note that if the flight is TBA and the guest wishes to cancel there is no need to contact the Flights department.

Yes, military benefits are applicable to UK citizens only.

We are pleased to offer on board spending money to:

Current serving personnel

Veterans

Reservists

MOD Civil servants

NATO personnel in the UK

for the following service divisions:

British Army

Royal Navy

Royal Air Force

Reserves

Royal Marines

Merchant Navy

Home Guard

Military Promotions are not combinable with certain promotional fares including, Early Savers, Savers, On board booking, Thank You For Cruising promotions, Ship Visit, Tesco voucher bookings and partnership benefits, if you have any queries on combinability, please call our Customer Contact Centre.

Military Benefits can only be applied to a booking if you are registered with Defence Discount Service and have a Defence Privilege Card - this number will be taken at time of booking

This offer is available to Military guests who are members of the Defence Discount Service (the official MOD discount scheme) and have a Defence Privilege Card. This is a paid for membership, the cost for which is £4.99 for 5 years membership. The offer is available to those that are currently serving in the HM Armed Forces and those that have previously served within the HM Armed Forces. Guests will need to quote their Defence Privilege Card membership number for the Military On Board Credit to be added to their booking.

In order to apply the Military Benefits you would need to supply your Defence Privilege Card Number to our Customer Contact Centre either directly or via your travel agent, either at the time of booking, or no later than 7 days before departure, along with the promotion code MLT. This will then be noted on your booking. You may also be asked to present your card at the check-in desk on the day of embarkation, so please make sure you have this with you when travelling.

Guests can register through www.defencediscountservice.co.uk . You will be asked for service details and then to get the Defence Privilege Card will need to upload a copy of documentation such as a certificate of discharge or Armed Forces Pension document.

The amount of on board spending money is applicable for the 1st and 2nd passengers in a cabin only and depends on the grade of cabin booked and the duration of the cruise:

Nights	Sea View / Inside	Balcony	Suite
2-6	£10	£15	£20
7-13	£20	£30	£40
14-21	£50	£65	£75
22+	£75	£90	£100

Please note the latest this benefit can be applied is 7 days before departure and it is not possible to apply the Military benefit once you are on board.

No. Loyalty Points are only awarded for nights spent on board ships within the P&O UK fleet.

Points were previously awarded for the time spent travelling on board our nominated sister brand ships at a rate of 5 points per night spent on board, but only if the guests concerned was already an active member of P&O’s loyalty scheme at the time they travelled.

The awarding of sister brand points was phased out in April 2012.

You will be asked to pay a deposit at time of booking. For some of our fares, full balance may be requested at time of booking.

We accept Mastercard, Visa, American Express and Diners Club International cards. We do not accept Solo, Maestro, JCB, or pre paid cards.

We must receive the balance of your fare no later than 90 days before departure*. If you are booking through a travel agent they may request payment of the balance in advance of this date in order to ensure that your monies reach us by the balance due date. If we do not receive the balance by the due date, we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit.

*Please note, for cruises departing on or before 30 June 2020 the balance due date is reduced to 30 days. This policy modifies the cancellation policy in our Booking Conditions and may be changed or withdrawn at any time without notice.

Deposit:

A deposit of 15% is required on all bookings.

For bookings made within 90 days of departure and some other fare types, the full balance will be requested at time of booking.

For our direct guests, you can visit our website (https://www.pocruises.com/balance), where you can log in and pay your balance via our secure, online, payment facility. This facility is available 24/7, offering a quick and convenient way to pay your balance.

If you are unable to pay your balance online please call us. Please visit our website for contact details.

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

P&O Cruises recently launched a pilot for you to have the facility to check in for your cruise online.

After a successful pilot and in order to enhance the efficiency of the check in process, P&O Cruises will be rolling out the enhanced online check in facility which you can complete prior to departure.

You will be able to log in and fill out their passport details and also register a payment card for their cruise. You will have the flexibility to register one card for all guests travelling, or a different card for each guest in the booking.

We are constantly looking at ways to enhance the guest experience and believe that by enabling guests to check in online prior to departure; this will reduce the time spent in the terminal, allowing you to start enjoying your holiday on board with us even quicker!

You will be asked to visit checkin.pocruises.com and enteryour log in details. These are first name, surname, date of birth and booking reference to log in.

Once logged in you will need to:

Enter Passport information for the guests you wish to check in
Enter payment card information
Select which guests the payment card will be applied to. All children must also have a card added.
Guests with passport information completed and a payment card applied to them are now checked in.
Download Boarding Pass for completed guests.

Yes. All our ships feature accessible cabins which are suitable for wheelchair and mobility scooter users, guests can navigate the ships via the accessible routes to public venues and the majority of deck areas.

Our accessible cabins feature wide doorways, sufficient floor space for wheelchair manoeuvrability and accessible balcony cabins feature ramped access to the balcony. The bathroom is a wet room style shower room with a flush threshold, grab rails for the shower and toilet and pull down shower chair.

Arcadia offers a number of partially accessible cabins, these cabins have a wet room with the above features) however the cabins are smaller and have less floor space than an accessible cabin so would not suitable for someone confined to their mobility aid.

Assisted listening is available within a number of our show lounges and theatres, and we can supply an in cabin visual alert systems with textphones. In addition, key on board literature is available in Braille and we welcome certified assistance dogs on board.

When sailing from Southampton, we can offer wheelchair assistance for embarkation and disembarkation. Assistance will start once inside the terminal building where members of the mobility assistance team will escort you on board either in a ships wheelchair or using your own mobility aid.

Help with disembarkation can be arranged on board the ship. If you have any questions please contact Reception.

If you require assistance with daily living, such as washing, toileting, eating, movement around the ship or disembarking in ports of call etc, you will need to travel with a companion/personal assistant who can provide this for you; the ship’s crew are unable to assist with these tasks.

Please let us know at the time of booking, or by calling our Customer Contact Centre (please visit our website for contact details) if you have a medical or mobility request or requirement to ensure we can meet your needs.

Yes, Azura, Arcadia, Aurora, Britannia, Iona, and Ventura have single cabins for solo cruisers.

Single cabins are graded as:

Single Inside Cabin (Arcadia, Azura, Britannia, Iona & Ventura)

SC grade (Arcadia, Azura & Ventura)

SF (Britannia)

SZ (Iona)

Single Sea View Cabin (Aurora, Azura & Ventura)

RE grade (Aurora)

RC grade (Azura & Ventura)

Single Balcony Cabin (Arcadia, Aurora*, Britannia and Iona)

QF grade

QZ (Iona)

* Aurora will have single balcony cabins after her move to adult only post refit April 2019

Arcadia - There are four single inside, and two single balcony cabins, these are located on Sun Deck

Aurora - There are four single sea view cabins, two are located on A deck, and two on C deck. Six single balcony cabins will be added post refit in April 2019.

Azura - There are six single inside cabins, and 12 single sea view cabins, all located on F deck

Britannia - There are 12 inside single cabins, and 15 single balcony cabins, all located on Lido deck

Iona - There are 10 inside single cabins, located on decks 12, 9 and 5 and 12 balcony single cabins, located on decks 14, 11 and 9.

Ventura - There are six single inside cabins, and 12 single sea view cabins, all located on F deck

For further details please see our deck plans or to make a booking please visit our Find and Book page, call our Customer Contact Centre, please visit our website for contact details, or contact your preferred travel agent.

If you are travelling with children or teenagers, our family prices on Arvia, Azura, Britannia, Iona and Ventura offer generous reductions, utilising the extra beds that are contained in a number of cabins. Infants aged 1 and under will also pay a reduced rate, which will remain the same no matter what cabin grade is booked, from Inside cabin, all the way up to a Suite.

Please note, if a child is booked into a lower berth, (i.e. the first two beds in the cabin) there isn’t a reduced rate and the standard double rate will be charged.

Family reduction can vary by cruise. Please check our Find & Book page, call our Customer Contact Centre (please visit our website for contact details) or speak with your preferred ABTA bonded travel agent for the reduction amount of a specific cruise.

For further information regarding cruising with children, please visit our dedicated family page and question What facilities are available for children on board?

As the leading UK cruise operator, Carnival UK is at the forefront of shipbuilding technology, delivering unique vessels for the enjoyment of our guests. Our brands are committed to a pathway to decarbonisation, which involves significant investment in carbon efficient technologies, energy efficiency activity and emission reduction initiatives. The use of LNG fuel as an alternative fuel source for the cruise industry is one of these innovations along with a number of other energy efficient technologies and initiatives that support our sustainability goals and reduces greenhouse gas emissions.

Both Arvia and Iona are powered by Liquefied Natural Gas.

Please note that guests under the age of 18 must travel with a parent or companion aged 18 or over.

We are unable to carry infants under the age of six months on any of our holidays.

Certain cruises and our Exotic fly-cruises have a minimum age requirement of 12 months. This is due to the remote itineraries and number of consecutive days at sea. This applies to cruise numbers B225/A, B306/A, B326/A, B406/A, K301/A/B, K305D, K306/A, K321/A/B, K405D, K406/A, N233, N302, N306, N401, N403.

Children under the age of 16 years old are not permitted to travel in a cabin without a guest who is 16 or over. Additionally, they must travel with a parent or companion aged 18 or over.

Children using the designated pools must be under the supervision of their parent/guardian. All parents/guardians are responsible for the behaviour of their children. We also ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst at a port of call.

Adult only ships (Arcadia & Aurora*) have a minimum age of 18 years. All guests must be aged at least 18 years of age prior to travel to embark a ship which is exclusively for adults.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.
Children aged two years to 17 years are classed as children.
Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Whilst we are happy to welcome guests on board who require oxygen via concentrator, we are still unable to accept guests requiring oxygen via cylinder, bottle or tank onboard.

If a guest is going to be travelling with CPAP, BiPAP (or any other mechanical ventilatory support) and will be using this for a reason other than sleep apnoea, or planning to travel with peritoneal dialysis, they will require confirmation from our medical team (by emailing medical@carnivalukgroup.com) prior to embarkation.

Flights

If you require additional oxygen on a flight please see Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?

Vaccination requirements vary by destination and may change from time to time.

We recommend that you seek advice from your medical practitioner or travel health clinic, at least six weeks before your cruise, to discuss your personal travel plans and obtain appropriate advice and vaccinations prior to travel. Seasonal influenza vaccination is recommended for all guests.

You will find further travel health advice on the UK government funded website at www.travelhealthpro.org.uk and for guidance on seasonal influenza: https://travelhealthpro.org.uk/factsheet/51/seasonal-influenza.
You can also find vaccination information (correct at the time of print) in our brochure.

For our current COVID-19 vaccination requirements, please visit the dedicated page on our website https://www.pocruises.com/cruise-with-confidence/booking-with-confidence

Mandatory Vaccinations

Yellow Fever

On 11 July 2016, changes to International Health Regulations (IHR 2005) regarding the validity of the International Certificate of Vaccination or Prophylaxis (ICVP) for yellow fever vaccine came into force.

The period of validity of the ICVP has changed from 10 years to the duration of the life of the person vaccinated. This applies to all ICVP for yellow fever vaccination, including certificates already issued, and new or duplicate certificates. A valid ICVP, presented by arriving travellers, cannot be rejected on the grounds that more than ten years have passed since the date vaccination became effective as stated on the certificate and that boosters or re-vaccination cannot be required.

Although a vaccination is not always a mandatory requirement, it is highly recommended due to visiting high risk areas. We recommend you seek advice from your GP as to whether you require the vaccination.

January (Vaccination Mandatory) - R3011 sailing to Brazil and Uruguay

If yellow fever vaccination is contraindicated for medical reasons an exemption can be issued by your Medical Practitioner and this must be brought with you to the ship. Local Port Health Officials will then decide if a vaccination waiver can be issued

A letter of exemption requires the following information:

> Name of passenger

> Date of Travel

> Statement advising the following or similar : I advise that the Yellow Fever Vaccination should not be given on medical grounds to the above named person.

> Medical Practitioners signature

> Medical Practice Stamp

> Letter written on medical practice headed paper

We are unable to confirm whether exemption letters will be accepted and passengers allowed too disembark ports that have a yellow fever certificate requirement as it is a port health requirement and not a CUK requirements.

Guests without the correct documentation will be denied boarding.

Proof of Vaccination

You will not be asked for proof that you have had any other vaccinations other than yellow fever if this is a mandatory requirement for your cruise.

Zika virus

From 2016, travel health notices were issued by public health authorities for people travelling to areas where Zika virus is known to occur. Zika virus is primarily transmitted by mosquitoes, although sexual transmission can also occur, and symptoms include fever, headache, red eyes, rash, and joint pains. The illness is usually mild, lasts between 2-7 days and affects only one in five people infected. Zika virus infection during pregnancy can cause serious birth defects. Women who are pregnant or plan to become pregnant should consult with their healthcare provider prior to booking travel to areas with active Zika transmission. Guillain-Barré syndrome (GBS) is a rare disorder that can cause muscle weakness and paralysis for a few weeks to several months. In a small proportion of infections it can be triggered by Zika, much as it can after a variety of other infections. Most people fully recover from GBS, but some have long term damage. As the list of affected countries changes rapidly over time, we recommend you regularly review Public Health England’s website for updated information and a list of countries with active transmission: www.gov.uk/guidance/zika-virus. Please seek medical advice prior to travelling if this travel alert affects you. Guests are reminded to take enhanced precautions against biting insects by covering exposed skin, and using insect repellent.

P&O Cruises accepts registered assistance dogs on board that have been specifically trained to assist a person with a disability and has been certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.

Assistance dogs are allowed on board all P&O ships on Southampton to Southampton cruises. We are unable to accept an assistance dog on any Fly-Cruise or sector of the World cruise.

Emotional support dogs are not recognised as an assistance dog by the above organisations and are not permitted on-board.

Assistance dogs may not be permitted ashore in certain ports of call, in line with current DEFRA regulations which apply in the UK.

There are some changes to Pet Travel following Brexit, pets will need an Animal Health Certificate to travel. Your pet will need a new animal health certificate for each trip to an EU country or Northern Ireland from Great Britain. Pet Passports issued in EU Countries and Northern Ireland are still valid.

If you would like to travel with your assistance dog, please complete the relevant section of the mobility questionnaire.

To requests a questionnaire please call our Customer Contact Centre, please visit our website for contact details, or email accessibility@carnivalukgroup.com

Shine Rewards programme rewards front line Travel Agents for select price cruise bookings, training and brand engagement. Travel Agents can build their points pot which can then be spent on E-Vouchers, brand related merchandise and cruise holidays via the reward portal/catalogue on the Shine site.

To book a cruise of their choice with their points. agents will call the Shine Rewards Club helpdesk on 01908 303554

They can redeem their points against 25%, 50% or 100% of the value of the cruise. The amount used with points will be deducted from the booking within 48 hours of the booking being made, and the remaining balance on the booking is to be paid by the agent/passenger.

Agents will book through the Shine Rewards Club Helpdesk on the above phone number (not us) and the supplier is called Sodexo. Sodexo will book with ABTA Number 00SODEXO.

Agents/passengers WILL NOT know the ABTA number it has been booked under, so ABTA will not be part of the DPA process, however 4 pieces of information will still need to be taken.

If a guest calls and the booking was made by Sodexo, please service the booking as normal. If an agent would like to pay their balance over the phone, this is fine as long as they are paying in pounds.

Agents can not use their Shine Rewards points towards Regional Flights, Flight Upgrades, Hotel Stays & Land packages.

If an agent would like to make any changes to the booking using Shine points, they will need to call the Shine Rewards Club on 01908 303 554.

If the guest would like to purchase any drinks packages, gift options. These can be done over the phone with the contact centre or on My Cunard/ My P&O.

If you get any questions regarding this, Eleanor Penk and Audrey Hobby are in the Partnership Trade Engagement Team so please do not hesitate to contact them.

UK Guests 

Yes, it is mandatory for all UK guests to take out comprehensive cruise-specific travel insurance for their holiday with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it. 

When travelling with us, your insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 

Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately you will be denied boarding, at your own expense, if you don’t have appropriate cover.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. 

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX -  

Non UK Guests

Yes, we strongly recommend that you take out comprehensive cruise-specific holiday insurance including medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19 when you sail with us. We would also recommend that your policy includes cover for travel, cancellation and curtailment, and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries you are due to visit. 

While we hope you never have to use it, having appropriate travel insurance will ensure you’re able to relax and enjoy your holiday with the peace of mind that you’re protected, should you need it.

For more information on our travel insurance requirements, click here. 

Holiday Extras offer cruise-specific travel insurance policies – perfect for your next holiday. One of the key benefits is that this cruise-specific cover includes things most travel insurance policies don’t cover as standard, such as missed ports, missed shore experiences and cabin confinement.

Holiday Extras offer three levels of cover to choose from: bronze, silver and gold. Should you wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies, full details can be found here.

Tailored options are also available from Holiday Extras should you have pre-existing medical conditions.

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX. Current opening hours are Mon - Fri - 09:00-20:00 / Sat - 09:00-17:00 / Sun - Closed 

Holiday Extras Travel Insurance Claims

Holiday Extras Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.

Email: Holidayextrasclaims@davies-group.com

Tel: +44 (0)1403 788 717

You can download a claim form from https://holidayextras.davies-group.com

For medical emergency, medical related expenses, repatriation and evacuation claims

Please call the assistance company at any time of the day or night:

 Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada or Mexico)

Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)

Tel: 00 1 819 780 0494 (if you are in Mexico)

See a breakdown of the different levels of Holiday Extras COVID cover here

You must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If you are too ill to do this yourself, someone else can do it for you.

If you choose a different insurer you will need to ensure the policy covers you for all medical costs you may incur due to existing conditions or otherwise, as set out above.

You can access further information via the 'Preparing to Go' section of your My P&O Cruises.

P&O Cruises Discount

 Holiday Extras offer an exclusive 10% discount for guests in the Caribbean, Baltic and Ligurian tiers of the Peninsular Club. This discount on travel insurance is only applicable to the bespoke cruise insurance policy arranged by Holiday Extras Insurance for P&O Cruises. Please note, the discount cannot be extended to friends or family who do not qualify. The discount may be withdrawn or altered at any time, without notice. The discount is offered subject to any conditions that Holiday Extras Insurance may impose and subject to availability. For a copy of the policy wording or for more information, please call 0800 316 3061, quoting reference WC668 along with your membership number.

Link to booklet for reference: https://www.pocruises.com/content/dam/po/pdfs/Peninsular-Club.pdf

Holiday Extras insurance (for UK Residents only) meets our requirements set out in the terms and conditions of the booking. You'll find further details in our brochure and you can obtain a quote and full terms and conditions via our dedicated Holiday Extras page or by calling 0800 093 3070, quoting reference PAOHX.

What happens if I do not have travel insurance?

You will not be able to travel without travel insurance. Please ensure you can obtain travel insurance before you book your holiday.  It is a condition of the contract that you obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country.

Please also see: Is there a charge to cancel my booking?

Our new brochure covering September 2022 - October 2024 cruise departures, is now available to view online, please visit https://brochure.pocruises.com/welcome-sep-22-oct-24/

If guests would like to receive a copy of the brochure by post, they can request this via the website by registering on 'My Account' (please note, guests WILL need to register for a My Account to receive a postal brochure, but they will not require one to browse the Digital Brochure) - this can be actioned here https://www.pocruises.com/request-a-brochure

Please also see the deck plans for each ship below.

Guests must inform us of any hearing requirements at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format.

For guests who use their own devices and software for translation or conversion of information for deaf or hard of hearing, please contact accessibility@carnivalukgroup.com to discuss these requirements ahead of the cruise.

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing:

Visual alert systems and textphones

All our ships have visual alert systems (Ameriphones or/or LISA)* on board. They feature a wireless doorbell, vibrating pillow shaker and a pager with charger. This equipment allows guests to communicate with Reception and should also be used to alert the guest in the event of an emergency. This equipment is requested via the "Your on-board needs" questionnaire and is available on a first-come first-serve basis. The LISA system is available on some ships in accessible and partially accessible cabins only. Check with Guest Support at time of booking if guests require LISA.

*LISA is available on Arvia only - please check with Guest Support at the time of booking if guests have any queries regarding LISA.

The kits are inventory controlled and allocated by Guest Support on receipt of the questionnaire. If CUK can’t provide a visual alert system for the guest, they will be notified prior to travel. If all visual alert systems have been loaned out, guests can be offered a ships pager as an alternative (if available).

Please be aware, the visual alert system will reduce surface space in the cabin.

Hearing loop

We are able to offer a hearing loop facility (which requires guests to move their hearing aid to the “T” position) at Southampton cruise terminals and at the Reception desks on board. In addition, we also provide an "infra-red" hearing support system within a large number of our theatres and show lounges - compatible headsets are available from Reception. This system is available in the following venues:

Arcadia – The Palladium (all decks) and The Globe
Arvia – Headliners Theatre, Crystal Limelight, Atrium, The Studio Cinema, Live Lounge, The Skydome, Arena Sportsdeck
Aurora – Playhouse Theatre and Curzon Theatre
Azura – Playhouse Theatre, Seascreen (via radio transmission), Malabar and Manhattan
Britannia – Headliners Theatre, Live Lounge, Crystal Room, Studio
Iona - Headliners Theatre, Grand Atrium, The Clubhouse, Ocean Studios, The Limelight Club and Aft terrace, Arena sports Deck 17&18, (the Listen Technology equipment that guests can borrow to use in the Entertainment venues is kept at Reception)
Ventura – Arena Theatre, Tamarind Club and Havana

Should guests require the use of the Infra-red system, please speak to the Production staff within the venue who can direct guests to the best location in order to utilise the equipment correctly.

Subtitles

Our in-cabin emergency video offers closed captioning. The televisions within the cabins differ on each ship as follows:

Arcadia – No ability to have subtitles in the cabin
Arvia – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
Aurora – No ability to have subtitles in the cabin
Azura – Guests to request the Comms Manager Activates the subtitles
Britannia – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
Iona – Guest can activate themselves in the cabin by using the subtitles button on both VoD and Live TV (assuming the content has subtitles)
Ventura – Guests to request the Comms Manager Activates the subtitles

Theatre shows

We are able to provide a transcript of the songs during the theatre shows for guests who are deaf and guests who are hard of hearing. Please request this at Reception or with a member of the production staff.

Shore experiences

Should guests wish to book a P&O Cruises organised shore experience, we will endeavour to work with our local agents in advance of the cruise to obtain written commentary, but this may not be possible in all instances.

The content covered here will give all the information guests need to know about checking in for their cruise. From priority embarkation, online check in, and registering a payment card.

We want guest's holiday to get off to a great start with quick and easy check-in and embarkation.

Embarkation at the terminal

Due to the large number of guests embarking our ships, we operate a staggered check-in and embarkation process in our home port of Southampton. Guests will be allocated an Arrival Time which can be found on My P&O Cruises.
To ensure guests spend less time in the terminal and more time on board, we kindly ask that they adhere as closely as possible to their allotted Arrival Time. We are unable to change embarkation times.
If guests do arrive early, they will need to wait either outside of the terminal or they are welcome to explore Southampton before returning back to the terminal for their assigned check-in time.
The latest time guests can check in is one hour before the ship departs.

Please note Ligurian, Baltic and Caribbean Tier members receive priority check in once they arrive at the terminal at their designated time. The earliest Arrival Time is at 12.30, which is reserved for:

Guests who have booked a wedding at sea (this is applicable to the bride and groom only).
Suite, mini-suite and conservatory mini-suite guests

After the above, priority will be given to those who arrive at their allotted time.

Fly-Cruise

If guest are flying out to meet the ship, then they will find no Arrival Time on My P&O Cruises. On arrival at the airport in the destination, they will be met by one of our representatives and transferred to the ship.

Arriving by coach

Guests arriving on our preferred partner, Intercruises coaches, will be issued with a separate colour card before leaving the coach. This group letter will be called forward to check-in usually within 20 minutes of entering the terminal. Any guest arriving on Eavesway or any other coach service, will be viewed as "independent" and they will be called forward as soon as we are able to slot them in.

Late arrivals

On the day of departure, if guests are running late and likely to arrive at 15:45 or later, they should call the Enquiries Desk at their cruise terminal:

Mayflower Cruise Terminal 023 8065 6429/31
Ocean Cruise Terminal – 023 8071 7994/97
City Cruise – 07917 520099
QE2 Terminal – 07917 520099

Please note that these numbers will only work when there is a ship in the terminal.

Online Check-in (OLC)

P&O Cruises has rolled out the enhanced online check in facility, which guests complete prior to arrival at the terminal from 21 days prior to departure.

Guests will be able to log in and fill out their passport details, register a payment card for their cruise, upload a photo(s) and download boarding pass(es). Guests will have the flexibility to register one card for all guests travelling, or a different card for each guest in the booking. Online Check-in for minors (guests under 18 years old) must be completed by an accompanying adult on the booking.

We are constantly looking at ways to enhance the guest experience and believe this will reduce the time spent in the terminal, allowing guests to start enjoying their holiday on board with us even quicker!

Guests will receive an email advising that Online Check-in is open for their cruise and will be asked to visit checkin.pocruises.com and enter their log in details. These are first name, surname, date of birth and booking reference to log in.

Once logged in, guests will need to:

Enter passport information for the guests they wish to check in
Enter payment card information
Select which guests the payment card will be applied to. All children must also have a payment card added.
Upload a photo. Doing this will reduce time in the terminal, however it is not mandatory and if the guest is unable to upload a photo, one will be taken at the terminal at the check-in desk.
Guests with passport information completed and a payment card successfully registered (mandatory) are now checked in. Uploading a photo is not mandatory to complete Online Check-in.
Download Boarding Pass for completed guests.

New Online Check-in journey

My P&O Cruises will soon have a new Online Check-in (OLC) journey. This means that guests will no longer need to input their login details twice to access online check-in. The OLC journey is live for Ventura and Aurora, and will launch for the rest of the P&O Cruises fleet in mid-March.

Key points:

Guests are still able to complete Online Check-in from D-21 until two hours before midnight for the day of embarkation.
The layout and functionality remains the same for the new Online-Check-in, with some improvements for guest experience.

Registering a payment card

Registering a payment card for use on board can be done via the Online Check-in portal or at the terminal at the time of embarkation.

Guests can register a different credit card for each person, or just use one card for all members in their party. The value of their on board account(s) will be automatically charged to the registered credit card(s) at the end of their cruise.

For health and safety, guests who are bringing a wheelchair and are not booked in an accessible cabin, must ensure their wheelchair meets the following criteria:

Must collapse to a width no more than 20 inches (51cm)

No component piece to weigh more than 20kg when disassembled

Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

The Mobility Aid must not be classed as a Mobility Scooter. For advice on travelling with a Mobility Scooter, please see our Mobility Scooter Policy or Which cabins are suitable for a full time wheelchair user or a mobility scooter user?

Guests bringing manual wheelchairs need to ensure they are collapsible to allow them to pass through the cabin door. If you require the use of a non-standard mobility aid, please discuss this with us as some devices are not suitable for on board use.

If you have booked an accessible cabin your wheelchair must meet the following criteria:

Width: No more than 32 inches (79cm)

No component piece to weigh more than 20kg when disassembled

Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

Definition of the difference between a power chair and a mobility scooter is - Electric wheelchairs are operated using a joystick mounted on the armrest, requiring less upper body mobility to control. Mobility scooters are operated using a tiller handle and will require both hands to steer and control. Electric wheelchairs have a smaller turning circle than mobility scooters.

Examples are as follows:

wheelchair_scooter_eg

If you require any further information please call our Customer Contact Centre (please visit our website for contact details).

Scattering ashes at sea

It is possible to scatter ashes from our ships at sea but is dependent on certain factors and requires approval from the Captain in advance of the start of the cruise. In order for the scattering of ashes to take place, the ashes must be stored within a biodegradable container, as the ashes will be lowered in to the water and not physically scattered, and the Certificate of Cremation needs to be brought on board. The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer. Please note, the ceremony is not formal or religious and there is no charge to arrange a scattering of ashes.

Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable. Once the scattering has taken place, the Captain will normally provide you with location details from the entry in ship's log.

Please speak to our Customer Contact Centre between 3 - 6 months prior to sailing (please visit our website for contact details).

Once confirmed, you will receive details via email / post. Times and dates may be restricted due to weather conditions and are finalised once on board. Scattering of ashes approval is always subject to change. Please note that the scattering of ashes cannot be performed on cruises of 5 nights duration or less. The scattering needs to be performed on a sea day and must be at least 12 nautical miles away from land.

Please note:

For Iona's for G223 – G307, we can only accept one scattering per 7 days. The scattering of ashes must not be confirmed on the call, as Events will need to ensure there's availability.
We are not permitted to scatter the ashes of pets.
We will not be able to take requests for cruises G308 – G323 inclusive.
Scattering of ashes cannot be performed on cruises of 5 nights or less. The scattering needs to be performed on a sea day and must be at least 12 nautical miles away from land, according to maritime law.
The person wishing to scatter the ashes must be booked on the cruise.
When we send confirmation to the guest, we will also advise that the ashes have to be carried as part of the hand luggage in a biodegradable container along with the Certificate of Cremation.
It is not possible to arrange if a short cruise or if a busy itinerary due to environmental restrictions.
Scatterings are not always possible in areas with protected bodies of water – example, the Fjords.
As with other events, scatterings cannot be confirmed if over 6 months in advance of the sail date. In addition, requests should not be sent later than 3 months prior to sailing.

Maximum number of attendees for a scattering of ashes:

Arcadia	Arvia	Aurora	Azura	Britannia	Iona	Ventura
TBC	3 (TBC)	4	4	5	3	5

Scattering ashes ashore

Should a guest wish to bring ashes on board with the intention to scatter them ashore, they must check the local rules in the relevant country regarding the private scattering of ashes. Guests would also need to seek correct approvals from the respective country to do this. Please note, P&O Cruises would not be able to assist with this process and none of the ashes may be put over the side of the vessel either at sea or in port unless arranged prior. Please check this with the relevant Events team (email address below) by providing the guest's booking reference and the cruise code. The Events team will then notify the ship and Port Operations, in case there are issues joining at security.

Bringing ashes on board (not to scatter)

Should a guest wish to bring ashes on board but does not intend to scatter them, please check this with the relevant Events team (email address below) by providing the guest's booking reference and the cruise code. The Events team will then notify the ship and Port Operations, in case there are issues joining at security. An example of an instance where a guest wishes to bring ashes on board would be in a memory bear.

Make your holiday even more special with the P&O Cruises Suite experience.

With so much extra space, your Suite provides you with a very personal haven to retreat, relax, indulge and entertain.

You’ll be truly spoilt with the attentive service of your own personal Butler, ensuring that every aspect of your holiday reflects your personal tastes and desires.

Enjoy holidaying like a VIP, with exclusive benefits that you enjoy as a Suite guest.

The VIP service begins the moment you arrive, as you’re whisked through priority check-in and boarding to an exclusive welcome reception on board. It’s time to toast the start of your holiday.

After your Butler has shown you around your luxurious accommodation, why not take in the view from your generous balcony, or settle into the comfortable lounge area to enjoy Champagne, chocolates and room service?

If this sounds like a lifestyle you could get used to, a holiday in one of our stunning Suites could be perfect for you. You’ll get much more than the luxury of space, because a Suite is more than a place to stay. It’s an experience.

Accommodation benefits by grade - please note that canapés are delivered on the first night on board and on Celebration Nights.

benefits_of_suite

*Please note canapés are not being offered on our ships

As guests that have chosen a suite, you can relax and enjoy the extra special option of a Butler service, already included in the price. As you contemplate the days and nights of luxury that lie ahead, you can look forward to even more indulgence.

Optional services throughout the holiday include:

Unpacking and packing
Offering pillow menu
Spa appointment booking
Arranging entertaining and celebrating in-Suite with pre-dinner cocktail parties
Arranging flowers and cake for special celebrations
Breakfast, lunch and dinner or just a snack in the Suite
Looking after laundry services
Booking shore experiences
Making reservations for Speciality Dining restaurants

Cots can be added to our family friendly ships: Azura, Arvia, Britannia, Iona and Ventura. Arcadia and Aurora are adult only ships.

Please note: Not every stateroom is capable of accommodating a cot when the upper berth is in use.

Azura

All grades of cabin can accommodate a cot when the upper berth is in use. Inside cabins will be very congested if the upper berths in use and left with very little space to move around.
All grades of stateroom can also accommodate 2 cots, but the lower berths must be in a twin configuration. However, Inside cabins will be very congested and left with no space to move around. The exception to this is a Suite where 2 cots can be used and a double bed be set up.
Single cabins do not apply to the above.

Britannia

In a Standard Balcony, a crib cannot be added if the sofa bed is in use as there is not a sufficient amount of space to do this.
Suites and accessible cabins only can accommodate 2 cots.

Arvia and Iona

Suites, Conservatory Mini-Suites, Balcony and Sea View cabins can accommodate a cot.
Cots are able to be added to Balcony staterooms even when the sofa bed or upper pullmans are in use.
Inside cabins are more restrictive for space and cannot accommodate a cot.

Ventura

All grades of stateroom can accommodate a cot and an upper berth.
All grades of stateroom can also accommodate 2 cots, however, the lower berths must be in a twin configuration. The exception to this is a Suite where 2 cots can be used and a double bed be set up, BA, BC and BE grades can accommodate 2 cots.

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm

When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm

They weigh 8kgs.

Please ensure you have sufficient medication to last your entire cruise - we recommend that your medication is kept stored in its original packaging and you carry a copy of the prescription or doctor's letter with you. We also strongly recommend you carry an additional two weeks supply in case of any ship delay or unexpected extension to your travel plans.

Anyone travelling with Controlled medications, injectable medication and/or syringes must carry a prescription and / or doctor's letter with them and the medications must be kept in their labelled dispensing bottles or packages. We recommend carrying all medications in your hand luggage when travelling and once onboard, they should be kept on your person or in a secure location in your cabin.

Whilst there are no issues bringing your prescription and /or over the counter medication on board some prescriptions, over the counter drugs, complementary therapies and other medicines that are purchased in the UK may be illegal in other locations from which we depart. For general information on taking medication into specific countries you may check https://www.gov.uk/foreign-travel-advice.

A number of prescription medications, over the counter drugs and complementary therapies available in the UK are illegal in the United Arab Emirates and are therefore banned in Dubai. Japan also has rules regarding such medication. An Import Certificate may be required in order to take certain products into the countries however this does not guarantee the products will be permitted.

Penalties can be severe if banned substances are found when entering these countries.

If you are taking any medication and are in any doubt then please contact the United Arab Emirates London Embassy on +44 (0) 207 486 6281* or the Japanese Embassy on +44 (0) 207 465 6500* prior to your arrival. For general information about travel to the United Arab Emirates you may also check for further information at https://www.gov.uk/foreign-travel-advice/united-arab-emirates/entry-requirements#Medication.

Anyone travelling with medications and/or syringes should carry a prescription with them. All medications should be kept in their labelled dispensing bottles or packages. If the medications are "controlled" or injectable drugs it is also advisable to carry a doctor's letter.

For United Arab Emirates, it is also essential to carry a prescription for any medication as well as a medical report if you are travelling with syringes or other medical equipment.

*Charges may apply

Refrigerated medication

You are welcome to utilise the in-cabin refrigeration unit in order to store your medication if you should wish to do so.

Should there be insufficient space please contact our Health Services Department via email at medical@carnivalukgroup.com who will advise if this can be facilitated.

During embarkation and disembarkation, we would recommend that any medication that needs to be kept at cool temperatures is stored in a freezer bag / box to ensure it is kept cool before being transferred to the fridge in your cabin once on board.

For our most up to date information on our Engagement package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view our brochure.

Are you planning on popping the question? Let us take care of all the little details to make the big moment magical, so you only need to focus on your ‘lines’. We’ll create the perfect setting and have a bottle of Champagne waiting on ice, and chocolate-covered strawberries will be delivered to your cabin that evening. You’ll also enjoy dinner for two in a speciality restaurant and breakfast in bed the following morning. With our Engagement package, you can simply relax and celebrate together.

To organise an Engagement on board we require a minimum of 2 weeks notice.

Engagement Package - £399

A bottle of Champagne
Chocolate-covered strawberries delivered to your cabin the evening of the proposal
Breakfast in bed the following morning
Dinner for the couple at a speciality restaurant

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. For any Ceremonies bookings, only the Ceremonies team can take the payments.

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

For our most up to date information on our Weddings at sea package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view the brochure.

Getting married on board is a wonderfully unique experience. We’ll make every moment feel special so that you can enjoy a day of love, laughter, and celebration. Should you choose to hold your wedding celebrations with us, Weddings at Sea are available across all our ships with the exception of Arvia, Britannia & Iona, where non-legal weddings (commitment ceremonies) are available.

Our pre-cruise and on-board wedding specialists will take any stresses away and bring your ideas to life, leaving you to begin your journey with ease. The captain will conduct an elegant ceremony for you with the sea as your backdrop and, afterwards, champagne will be poured for toasting to your love with your nearest and dearest. And you can enjoy a relaxing start to married life with breakfast in bed the next morning as you savour sweet memories of your big day.

Cruises must be a minimum of seven nights in duration and the ceremony will take place on a selected Sea Day. A minimum of 90 days notice is required to arrange a Wedding on board.

Once you’ve booked, the cost of your Weddings at Sea Package will not change. We have two to choose from:

Wedding at Sea - for up to 10 guests - from £2,200

Pre-cruise wedding specialist
On-board wedding specialist
An elegant, private ceremony venue
The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
Priority check-in when embarking in Southampton
Two-tier wedding cake
Couple’s breakfast in bed the following morning
Pre-recorded ceremony music
Champagne for toasting
Bridal hair and make-up
Bridal bouquet and groom’s buttonhole
Dinner for the couple at a speciality restaurant
A commemorative certificate signed by the captain
Pressing of the couple’s attire

* The 10 guests are in addition to the couple.

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only). If you would like to bring more than 10 guests, there will be an additional charge of £100 per group of 10.

"Just the Two of Us" - From £1,800

Pre-cruise wedding planner
On-board wedding planner
An elegant, private ceremony venue
The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
Priority check-in when embarking in Southampton
One- or two-tier wedding cake
Couple’s breakfast in bed the following morning
Pre-recorded ceremony music
Champagne for toasting
Complimentary bridal hair and make-up
Bridal bouquet and groom’s buttonhole
Dinner for the couple at a speciality restaurant
A commemorative certificate signed by the captain
Complimentary pressing of the couple’s attire

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only).

If you need further information please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise. For any Ceremonies bookings, only the Ceremonies team can take the payments.

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

For our most up to date information on our Renewal of Vows package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or our brochure.

For the classic romantics, a service to renew your vows is also available on board. Your stunning ceremony will be conducted by the captain before they sign a commemorative certificate for you to keep. Your on-board ceremony specialist will take any stress out of planning while a 10% spa discount can help you to unwind before you re-commit your love to each other on the open ocean. Renewal of Vows are held on all the ships in our fleet, subject to availability, on cruises of 7 nights or more.

Renewal of Vows Package - £499

Pre-cruise ceremony specialist
On-board ceremony specialist
An elegant, private ceremony venue
The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in.)
Priority boarding for the couple when embarking in Southampton
Champagne toast for up to four guests
Bridal bouquet and groom’s buttonhole
Commemorative P&O Cruises Champagne flutes
Dinner for the couple at a speciality restaurant
A commemorative certificate signed by the captain
10% spa discount on bookings made on board**

* The 10 guests are in addition to the couple.

** Valid for duration of the cruise, does not include the Retreat, thermal or medi spa services.

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise.

For any Ceremonies bookings, only the Ceremonies team can take the payments.

It is possible to be married on-board by the Captain or one of his representatives. Please see our dedicated Ceremonies at Sea page or contact the Ceremonies team on 0344 3388595 (calls cost 5p per minute plus your telephone company's network access charge) for further information.

As Arvia, Britannia and Iona are registered in the UK, it will not be possible to conduct Weddings At Sea on these ships.
Weddings will take place on a sea day when the ship is at least 12 miles from shore.
To enable us time to apply for your marriage licence and make all the necessary arrangements, we require a minimum of three months notice.
The wedding ceremony is a civil service conducted under Bermudian law.
For your marriage to be recognised in your home country, there are a number of formalities to be complied with. Please check our terms and conditions in our Brochure for further information or visit our website (http://www.pocruises.com/ceremonies-at-sea) for more information.
The cruise must be a minimum of seven nights in order to get married on-board.

Same-sex marriages

Unfortunately, we are currently unable to offer Same-sex marriage ceremonies. The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted. Until this issue is determined, we are able to offer same sex couples a "Commitment Ceremony" on board - this is a non-legal service conducted by the Captain or Senior Officer.

Upgrading a guest's cabin

Guests who wish to upgrade their cabin should speak to their travel agent or a member of our Customer Contact Centre - please visit our website for contact details. Please note, upgrading will incur a cost and this price would be based on the cruise price when the guest's booking was originally made.

Should the cabin type they wish to upgrade to not be available, they may be able to join a waitlist. If a cabin becomes available while they are on the waitlist, they will be contacted so that they may take advantage of the upgrade.

Reduced fare upgrades

We may offer reduced fare upgrades for guests who have already booked from time to time, meaning that guests may be offered a higher cabin type at a discounted rate.

These will be offered to applicable guests based on the grade of cabin available and offered in a random order to Select Price fare guests.

Should a guest be offered a reduced fare upgrade by one of our Upgrade Specialists and wish to accept it, they will be required to make payment with our Upgrade Specialist at time of offering, regardless of whether they have booked direct with P&O Cruises or via a travel agent (unless it is an agency where they can only pay the agent direct - in this case, they need to call the agent to pay). A new confirmation will be sent (to a travel agent where applicable) to reflect the updated booking details.

If the guest chooses not to accept the reduced fare upgrade at time of offering, but changes their mind later, they will able to accept the offer at a later date, subject to availability on a first come first serve basis. Guests should be aware that there will be limited availability on reduced fare upgrades.

Please note, if guests are travelling as a group, an upgrade may not be offered to all parties in the group as these are offered in booking date order.

Complimentary upgrades

Occasionally, for operational reasons, it may be necessary for us to change the cabin that guests have booked. Should this occur, rest assured we will move them to a more preferential cabin* within the cabin type booked i.e if they booked an Inside cabin, they will remain booked in an Inside cabin but in a more preferential location at no extra charge. These are called "automatic upgrades" and are allocated automatically.

If the guest only wishes to be considered for an automatic upgrade if it would result in an upgrade to a different cabin type, they should make this distinction at the time of booking. Please note, this option is not yet available to guests who book online. For guests who have booked online wishing to opt in for this upgrade option, please call our Customer Contact Centre, who will amend the booking. If guests receive a free automatic upgrade, please note that it is irreversible.

If the guest has chosen their booked cabin for a particular reason (for example to be in a specific position on the ship or to be located close to friends or relatives in their party) and do not wish to be considered for a automatic upgrade, simply let us or your booking representative know at the time of booking.

Please note, the opportunity of an automatic upgrade is never guaranteed and any cabin changes are made at the discretion of P&O Cruises. If guests wish to pay to upgrade their cabin (from a Sea View (Outside) to a Balcony cabin for example), they should call their booking representative.

*Preferential cabins are based on historic guest data and preferences.

It is a condition of the Contract that every guest must have valid travel insurance (which must cover for pre-existing medical conditions) in force for the entire duration of the Package. The insurance policy must, as a minimum, include medical and repatriation coverage for not less than £2 million. It is the guest's responsibility to get travel insurance and find a provider who will cover them.

Wherever possible, P&O Cruises will offer general assistance to guests who suffer illness, personal injury or death during the period of the package.
We would recommend that guests have adequate cancellation cover.
Guests can access further information via the "Travel Extras" section of My P&O Cruises.
Any cost or expense which is reasonably incurred by P&O Cruises for or on behalf of the guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the guest to P&O Cruises, whether or not such sum is covered by the guests travel insurance
Guests who do not currently have a booking with us can visit https://www.holidayextras.com/pocruises/insurance.html or https://bit.ly/3w99MGT to check the cost of insurance online.

Guests who are residents of the United Kingdom, have an address in the UK, the Channel Islands or the Isle of Man and have lived in the UK for at least six months in the last 12 months:

It is mandatory for all UK guests to take out comprehensive cruise-specific travel insurance for their holiday with us. While we hope guests never have to use it, the policy will ensure they're able to relax and enjoy their holiday with the peace of mind that they're protected, should they need it. 

When travelling with us, guest's insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19. Guests must also ensure their policy includes cover for travel, cancellation and curtailment and full cover for any and all existing medical conditions worldwide, or as a minimum, in the countries they are due to visit. 

The travel insurance documents will be checked at the terminal and must cover the entire duration of the holiday. Unfortunately, guests will be denied boarding at their own expense if they don’t have appropriate cover.

P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. 

Holiday Extras

Holiday Extras offer cruise-specific travel insurance policies – perfect for guests' next holiday. Holiday Extras offers bespoke insurance tailored towards our guests and their cruise, with cover including increased cancellation, missed departure, unused shore experiences, cabin confinement and increased personal baggage limits. Tailored options are also available from Holiday Extras, should guests have pre-existing medical conditions.

Available at Bronze, Silver and Gold levels, cover is available on both single trip and annual multi-trip policies. Should guests wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies - full details can be found here.

If guests query the availability of insurance from Holiday Extras for cruises booked well in advance, guests are advised to make contact with Holiday Extras, where they will be given information about the most suitable products for their circumstances, if applicable.

To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX*. Current opening hours are Mon - Fri - 09:00 - 20:00 / Sat - 09:00 -17:00 / Sun - 09:00 - 17:00

P&O Cruises Peninsular Club discount*

Link to booklet for reference: https://www.pocruises.com/content/dam/po/pdfs/Peninsular-Club.pdf

The discount may be withdrawn or altered at any time, without notice. Please note, the discount cannot be extended to friends or family who do not qualify.

Holiday Extras travel insurance claims:

Holiday Extras Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.
Email: Holidayextrasclaims@davies-group.com
Tel: +44 (0)1403 788 717
Guests can download a claim form from https://holidayextras.davies-group.com

For medical emergency, medical related expenses, repatriation and evacuation claims:

Please call the assistance company at any time of the day or night:

 Tel: +44 (0) 1403 788 718 (if you are anywhere except the USA, Canada or Mexico)
Tel: +1-844-780-0494 (toll free if you are in the USA or Canada)
Tel: 00 1 819 780 0494 (if you are in Mexico)

See a breakdown of the different levels of Holiday Extras COVID-19 cover here

Guests must obtain authorisation from the assistance company before incurring any costs in excess of £500 or making any repatriation or evacuation arrangements. If they are too ill to do this themselves, someone else can do it for them. If they choose a different insurer, they will need to ensure the policy covers them for all medical costs they may incur due to existing conditions or otherwise, as set out above. Guests can access further information via the "Before You Sail" section of My P&O Cruises, under “See what’s covered with Holiday Extra’s travel Insurance."

What happens if I do not have travel insurance?

Guests will not be able to travel without travel insurance. Guests should ensure they can obtain travel insurance before they book their holiday.  It is a condition of the contract that they obtain travel insurance to cover the risk of them needing medical care on board or in a foreign country.

Yes, depending on how far the guest is into their pregnancy. Guests must advise us that they're pregnant at time of booking or as soon as they are aware that they are expecting a baby.

Pregnant guests can travel with us up to the 24th week of pregnancy (i.e. 23 weeks +1 day or more). If a guest enters the 24th week of pregnancy at any point during the voyage, unfortunately they won’t be permitted to travel with us.

All pregnant women are required to produce prior to travel a doctor’s or midwife’s letter on headed notepaper stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed). The letter should be sent to the Health Services Department via medical@carnivalukgroup.com

If pregnant guests are travelling to the United Arab Emirates, we recommend they visit the Foreign and Commonwealth Office website for guidance on what they need to know if they require medical treatment ashore in the UAE.

Cruise and Passenger Services is the only valet parking service recommended by P&O Cruises and the only available service inside the Southampton port estate.

Complimentary car parking

On occasion, we may offer complimentary car parking at Southampton.

If you are eligible for complimentary car parking and this has been confirmed by P&O Cruises at the time of booking, you must confirm the reservation of your parking space with Cruise and Passenger Services no later than 10 days prior to departure.

Please note that Cruise and Passenger Services do not offer complimentary parking for blue badge holders and there are no such facilities offered at each of the terminals in Southampton.

Once booked, you will be sent a confirmation pack with all the details and a parking sticker for your car.

Please note, all complimentary parking is subject to availability and is not guaranteed.

Arriving at the terminal in Southampton

Upon arrival at the correct terminal in Southampton, you will be directed into a drop off lane where you can unload your luggage (porters are available to assist). Your car is then checked in and the keys left with Cruise and Passenger Services. You can then proceed to check in whilst the car is driven by a specialist driver to a long stay car park where it will remain until the day you return. All car parks used are secure and are regularly patrolled both day and night.

Upon return, once you have reclaimed your luggage and passed through customs you should make your way to the car park where you are able to collect your keys and be directed to your car.

How to book

To arrange your car parking in Southampton, please call Cruise and Passenger Services (CPS) on 0345 071 3939 no later than 10 days prior to departure. Please note you can secure your space 72 hours after you have booked your cruise holiday.

If a guest calls to arrange late car parking in Southampton we should ask the guest to provide the following information:

· Car Registration:

· Booking reference:

· Guest name:

· Voyage number:

· Departure date:

· Duration:

· Address:

· Guest phone number:

· Guest email:

To arrange your car parking at the airport: You can arrange car parking at many UK airports through Holiday Extras via My P&O Cruises in the "Getting there and Back" section. Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.

Holiday Extras has 35 years experience in making travel better and is the UK's market leader in pre-booked airport extras, such as airport parking. Holiday Extras make travel better by offering the most trusted and best-value products, along with award-winning customer support. Save up to 60% on your airport parking by pre-booking. You can arrange car parking at many UK airports through Holiday Extras via the "Getting there and Back" section or My P&O Cruises.

Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.

Full details of prices can be obtained, and bookings can be made on the Cruise and Passenger Services website. If you intend to take a trailer on your car, you will need to book two spaces and be charged appropriately. Cruise and Passenger Services can also be contacted via email: info@cruiseparking.co.uk

If your cruise arrives back into a different terminal than it embarked, CPS will move your car for you.

Cancelling or transferring your booking

If your booking has complimentary car parking then there is no charge for the parking services to be cancelled and your car parking booking will automatically be cancelled along with your cruise booking.

If you have booked your car parking directly with Cruise and Passenger Services and paid them directly, then a cancellation charge is applicable if cancelled more than 48 hours prior to embarkation. If the booking is cancelled within 48 hours prior to embarkation, then the full amount of your parking costs are taken as a cancellation fee with no refund.

Should you transfer your cruise to an alternative sailing then you will need to rebook your parking with Cruise and Passenger Services whether you are booking independently with them or if your new cruise has the complimentary offer applied to it.

Please note: If the cruise you are transferring from has a complimentary car parking offer applied to it this may not necessarily be available on the cruise you are transferring to.

Further infomation

If a situation arises where you have had to leave the ship early and your car is parked with Cruise and Passenger Services, please contact them directly to arrange a convenient time for collection.

CPS - 0345 071 3939

info@cruiseparking.co.uk

If you are unable to collect your car on your original disembarkation date, please be reassured that your car will be safely stored in the car park until you are able to make further arrangements.

All alternative third-party car parking companies operate externally and have no affiliation to P&O Cruises. All third-party services are off-site and you will have a long transfer from the car parking facility to the port through busy road networks which can add a large amount of time to the transfer times advertised.

Yes, we do allow complete name changes on bookings up to seven days before departure. Full details can be found in clause 12 - 17 of our booking terms and conditions:

12 - "A Package may be transferred to another person provided that the Guest consults with P&O Cruises prior to purporting to transfer the Package and P&O Cruises receives in writing the transfer request at least 7 days before the scheduled departure date. Where P&O Cruises agrees to the transfer, both the Guest and the substituted Guest shall be jointly and severally liable for the payment of any balance of the price due and for any reasonable additional fees, charges or other costs arising from the transfer. In the case of Guests booked under an Early Saver or Saver, all transfers of a Package to another person under this clause 12 will be subject to an administration charge of £20. Guests who have booked a Select Price will not be required to pay an administration charge."

13 - "Any transfer of a Package to another person will be subject to payment of all charges incurred in connection with the transfer (for example hotel amendment charges) and any transfer of a Package including any flights will also be subject to any charges imposed by the airline. Guests should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket."

Guests who have booked with a travel agent will need to contact their representative to discuss these changes. Guests who have booked directly with P&O Cruises may speak to the Customer Contact Centre.

Bookings with flights

If a guest has flights included in their booking and requires a name change, they should contact our Customer Contact Centre (please visit our website for contact details). Please note that any amendments to the booking may incur additional charges.

Whilst we are happy to welcome guests on board who require oxygen via concentrator, we are still unable to accept guests requiring oxygen via cylinder, bottle or tank onboard.

You must notify our Customer Contact Centre team, please visit our website for contact details, who will send a "Your on-board needs" questionnaire to you. We will need you to detail the particulars on the questionnaire.

All equipment will need to be carried on board as hand luggage and upon embarkation will be required to contact the Pursers Desk, so that an Electrical Officer can check the equipment is compatible with the ships electrical supply prior to sailing.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

You may find the following question useful - Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?

Please also see "What type of plug sockets / voltage are used on board and where are they located?" and contact the supplier of the electrical equipment if you have questions as to the compatibility.

Pacemakers

Pacemakers can be affected by the security scanners at ports and airports, but you would still be able to travel. You will not have to pass through the scanners but a member of staff will escort you through the security process.

Electrical Feeding Pumps

Electrical Feeding Pumps can be taken on board however, please ensure you bring sufficient quantities of any required medication/liquid feeds for the duration of your cruise. If you anticipate needing additional refrigerator storage whilst on board please email: medical@carnivalukgroup.com detailing the number and sizes of boxes so alternative arrangements can be made.

Mechanical Ventilators

Please advise at time of booking that you will be bringing a CPAP/BiPAP/Nebuliser on board your cruise. Should you require the use of your CPAP/BiPAP/Nebuliser during your flight, please call our Flights Department on 0345 355 0300 (Travel Agents please call 0344 338 8656) no later than 14 days prior to departure. We recommend that CPAP/BiPAP/Nebulisers are carried in your hand luggage and not put in your holdall. Upon embarkation please notify reception so that an Electrical Officer can check your equipment is compatible with the ships electrical supply prior to sailing.

You should always travel with an extra battery and if you are dependent on your machine, you should travel with an additional or backup machine as we are not able to replace these units onboard. All guests taking electrical medical equipment on board will be required to take their own extension lead with them.

We will attempt to make distilled water available for medical equipment on request, however, we must have at least two weeks prior notice for this to be possible. We must also caution that this is not always available, even with prior request, and when it is available it is not medical grade. Please address all requests to medical@carnivalukgroup.com

Delivery of Liquid Feeds and Dialysis Fluid

Please arrange for the company supplying your feeds/fluids to email our Southampton Port Agency Southampton.Port.Agency@carnivalukgroup.com for assistance with delivery arrangements and to confirm the delivery address for all guests joining in Southampton.

If you are flying as part of your cruise please call our Contact Centre as follows: for P&O Cruises 03453 555 111 and for Cunard 03453 550 300. We will confirm our airline guidelines and restriction for carriage of liquid feeds and dialysis fluid.

For all other embarkation ports please email medical@carnivalukgroup.com for Port Agent details. Failure to do so may result in your delivery being refused or delayed. Deliveries must be marked with your name, booking reference, cabin/stateroom number, ship name, cruise number and date of travel.

Suprapubic catheters/ catheters

A suprapubic catheter is a catheter that empties the bladder through an incision in the belly instead of a tube in the urethra.

A urinary catheter is a catheter that is inserted in the urethra to empty the bladder.

Both catheters usually include a flexible tube that drains the urine and a place for the urine to empty into, such as a bag.

The medical team onboard will be able to assist should the guest require their urinary catheter to be changed during their cruise. We recommend that they bring all their own medical supplies with them and to advise that they will be charged for the services provided.

Unfortunately should the guest require a suprapubic catheter to be changed during their cruise this is not something that is routinely done onboard as this is a specialist treatment, however the medical team will be able to assist in an emergency situation.

Electrical Medical Equipment and Electrical Supply

The electrical supply on board our ships differs from standard UK electric supply - standard electric supply in UK 50 Hz / 240 V.

You may find 'What type of plug sockets / voltage are used on board and where are they located?' useful.

It is important you contact the manufacturer/supplier to ensure that your equipment is safe to use at 60 Hz and to ensure that your 50 Hz machine will not be damaged or its performance affected.

If you find you are missing your luggage, you should firstly seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct guest. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton please contact the The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost / left luggage at an overseas cruise terminal please contact our Customer Contact Centre (please see our website for contact details).

When it's time to return to your cabin, you will want it to be a stylish, comfortable home from home.

Standard cabin facilities in all accommodation

Daily steward service
TV, radio and telephone
Hairdryer (type of hairdryer may vary dependent on cabin)
Refrigerator
Safe*
Tea/coffee making facilities
Air conditioning
Vanity/writing desk and chair
Wardrobe and drawer space
Toiletries pack
A number of coat hangers are provided in the wardrobes - the amount of which can vary, however you are welcome to bring your own should you wish.

* Safe sizes vary from ship to ship but as a guide they are approximately:
Height : 13.5 cm / 5.25 inches
Width: 24 cm / 9.5 inches
Depth : 20cm / 7.75 inches

You’ll find a multipurpose desk with chair for writing a postcard home or getting ready for the black tie evening along with wardrobe and drawer space for all your clothes.

Included in your toiletries pack in a standard cabin will be:

Fixed 300ml bottle of shampoo
300ml bottle of conditioner on request only
300ml bottle of hand and body moisturising lotion on request only
40g P&O Cruises soap
Fixed 300ml bottle of bath and shower gel
Shower cap (on request only)

Iona and Arvia specific:

300ml shampoo (in dispenser)
300ml bath & shower gel (in dispenser)
300ml hand wash (in dispenser)
300ml conditioner (on request only)
300ml hand and body moisturising lotion (on request only)
Shower cap (on request only)

In Penthouse Suites and Conservatory Mini Suites:

Two lower beds convertible to king-size bed
Bathroom (shower only) and WC
A hairdryer
A sofa, chair and table
Floor to ceiling glass doors leading to balcony with table and chairs
Magazine Selection
Atlas and binoculars
Bathrobe and slippers for use during your cruise

Bathroom Amenities

Towels
Face cloths (on request only)
Pool towels
A rubberised, non slip bath mat (on request only once on board or can be added pre-cruise by a Team Leader or the Accessibility team)
Towel bath mat
Fixed 300ml bottle of bath and shower gel.
There is a retractable drying line in the shower of each cabin.

Please note that if travelling on consecutive (back to back) cruises some elements of your initial cabin set up will only be provided when you embark on your first of the consecutive cruises.

Arcadia

Suites (approx between 449-753 square feet including balcony)

Two lower beds convertible to a king size bed✝**
Bathroom with full-size whirlpool bath✝, separate shower✝, dual sink vanity unit and WC
Dressing Area✝
Lounge area with sofa, chairs and table
DVD player
Mini stereo
Floor to ceiling glass doors leading to balcony with table and chairs and steamers✝
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Coffee machine
Bluetooth BOSE speaker

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)
Canapés on embarkation and Celebration Nights

Mini-suites (Approx between 368-384 square feet including balcony)

Two lower beds convertible to a king size bed✝**
Bathroom with full-size whirlpool bath✝, separate shower✝, dual sink vanity unit✝ and WC
Sofa, chairs and table
DVD player
Floor to ceiling glass doors leading to balcony with table and chairs
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine selection
Coffee machine

Special Touches

Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Deluxe Balcony Cabin (Approx between 246-254 square feet including balcony)

Two lower beds convertible to a king size bed
Bathroom with shower over bath or shower only and WC
Separate sitting area with two-seater sofa, chair and table
Floor to ceiling sliding glass doors leading to balcony with table and reclining chairsΔ
Atlas and binoculars for use during your cruise

Special Touches

Toiletries pack

ΔOn Arcadia the deluxe balcony, doors do not slide - they open outwards

Sea View & Inside (approx between 137-181 Square feet)

Two lower beds convertible to a king size bed✝**
Bathroom with shower over bath or shower only and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Single (inside and balcony approx 130 square feet)

Choice of either inside or balcony
One lower single bed
Bathroom with shower and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

✝ - please see the cabin notes on the deck plans for exceptions

** when 3/4 guests share a cabin with upper berths, for safety reasons the two lower berths cannot be pushed together.

Aurora

Suites (approx between 449-753 square feet including balcony)

Two lower beds convertible to a king size bed✝**
Bathroom with full-size whirlpool bath✝, separate shower✝, dual sink vanity unit and WC
Dressing Area✝
Lounge area with sofa, chairs and table
DVD player
Mini stereo
Floor to ceiling glass doors leading to balcony with table and chairs and steamers✝
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Coffee machine

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Canapés on embarkation and Celebration Nights
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Mini-suites (Approx between 368-384 square feet including balcony)

Two lower beds convertible to a king size bed✝**
Bathroom with full-size whirlpool bath✝, with shower over bath, dual sink vanity unit✝ and WC
Sofa, chairs and table
DVD player
Floor to ceiling glass doors leading to balcony with table and chairs
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine selection
Coffee machine

Special Touches

Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Deluxe Balcony Cabin (Approx between 246-254 square feet including balcony)

Two lower beds convertible to a king size bed
Bathroom with shower over bath or shower only and WC
Separate sitting area with two-seater sofa, chair and table
Floor to ceiling sliding glass doors leading to balcony with table and reclining chairs
Atlas and binoculars for use during your cruise

Special Touches

Toiletries pack

Balcony (approx between 178 - 237 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with shower over bath or shower only and WC
Chair and table
Floor to ceiling sliding glass doors leading to balcony with table and reclining chairs

Special Touches

Toiletries pack

Sea View & Inside (approx between 137-181 Square feet)

Two lower beds convertible to a king size bed✝**
Bathroom with shower over bath or shower only and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Single outside (approx 130 square feet)

One lower single bed
Bathroom with shower and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Family Cabin (approx 137 - 317 square feet)

Our cabins are well equipped for the needs of the whole family and are not grade specific. Any 3/4 berth is suited for a family.

Two lower beds✝**
Bathroom with shower over bath or shower only and WC

Special Touches

Toiletries pack

✝ - please see the cabin notes on the deck plans for exceptions

** when 3/4 guests share a cabin with upper berths, for safety reasons the two lower berths cannot be pushed together.

Azura

Suites (approx between 449-753 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with full-size whirlpool bath✝, separate shower✝, dual sink vanity unit and WC
Dressing Area✝
Lounge area with sofa, chairs and table
Floor to ceiling glass doors leading to balcony with table and chairs and steamers✝
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Coffee machine

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Canapés on embarkation and Celebration Nights
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Family Suite (BE grade)

Two bedrooms and two bathrooms
Dressing area✝
Lounge area with sofa, chairs and table
Canapés on embarkation and Celebration Nights
Champagne and chocolates on arrival
Floor to ceiling glass doors leading to balcony with table and chairs and steamers✝
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Mini Stereo and coffee machine

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Superior Deluxe (Approx 317 square feet including balcony)

Two lower beds convertible to a king size bed
Bathroom with full-size bath, shower, sink vanity unit and WC
Lounge area with sofa, chairs and coffee table
Two flat screen TVs (some exceptions may apply)
Floor to ceiling sliding glass doors leading to balcony with coffee table and recliner chairs
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine selection

Special Touches

Toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Balcony (approx between 178 - 237 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with shower over bath or shower only and WC
Chair and table
Floor to ceiling sliding glass doors leading to balcony with table and reclining chairs

Special Touches

Toiletries pack

Sea View & Inside (approx between 137-181 Square feet)

Two lower beds convertible to a king size bed✝**
Bathroom with shower over bath or shower only and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Single (inside and sea view approx 130 square feet)

One lower single bed
Bathroom with shower and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Family Cabin (approx 137 - 317 square feet)

Our cabins are well equipped for the needs of the whole family and are not grade specific. Any 3/4 berth is suited for a family.

Two lower beds✝**
Bathroom with shower over bath or shower only and WC

Special Touches

Toiletries pack

✝ - please see the cabin notes on the deck plans for exceptions

** when 3/4 guests share a cabin with upper berths, for safety reasons the two lower berths cannot be pushed together.

Britannia

Suites (approx between 449-753 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with full-size whirlpool bath✝, separate shower✝, vanity unit and WC (The vanity mirror is fixed, but can rotate forward & backwards)
Dressing Area✝
Lounge area with sofa, chairs and table
Mini stereo
Floor to ceiling glass doors leading to balcony with table and chairs and steamers*
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Senseo coffee machine (pods replaced daily)

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Canapés on embarkation and Celebration Nights
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Superior Deluxe (Approx 317 square feet including balcony)

Two lower beds convertible to a king size bed
Bathroom with full-size bath, shower, sink vanity unit and WC
Lounge area with sofa, chairs and coffee table
Two flat screen TVs (some exceptions may apply)
Floor to ceiling sliding glass doors leading to balcony with coffee table and recliner chairs
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine selection

Special Touches

Toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Balcony (approx between 178 - 237 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with shower over bath or shower only and WC
Chair and table
Floor to ceiling sliding glass doors leading to balcony with table and reclining chairs

Special Touches

Toiletries pack

Family Cabin (approx 137 - 317 square feet)

Our cabins are well equipped for the needs of the whole family and are not grade specific. Any 3/4 berth is suited for a family.

Two lower beds✝**
Bathroom with shower over bath or shower only and WC

Special Touches

Toiletries pack

Inside (approx between 137-181 Square feet)

Two lower beds convertible to a king size bed✝**
Bathroom with shower over bath or shower only and WC
Inside cabins have a mirror

Special Touches

Toiletries pack

Single (inside and balcony approx 130 square feet)

Choice of either inside or balcony cabin
One lower single bed
Bathroom with shower and WC
Sea view cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

✝ - please see the cabin notes on the deck plans for exceptions

** when 3/4 guests share a cabin with upper berths, for safety reasons the two lower berths cannot be pushed together.

Ventura

Suites (approx between 449-753 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with full-size whirlpool bath✝, separate shower✝, dual sink vanity unit and WC
Dressing Area✝
Lounge area with sofa, chairs and table
Mini stereo
Floor to ceiling glass doors leading to balcony with table and chairs and steamers✝
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Coffee machine
Bose Wave CD Radio player (the radio will only work when in port)

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Canapés on embarkation and Celebration Nights
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Family Suite (BE grade)

Two bedrooms and two bathrooms
Dressing area✝
Lounge area with sofa, chairs and table
Floor to ceiling glass doors leading to balcony with table and chairs and steamers✝
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine and newspaper selection
Mini Stereo and coffee machine

Special Touches

Butler service (inclusive but optional)
Luxurious premier toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Canapés on embarkation and Celebration Nights
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Superior Deluxe (Approx 317 square feet including balcony)

Two lower beds convertible to a king size bed
Bathroom with full-size bath, shower, sink vanity unit and WC
Lounge area with sofa, chairs and coffee table
Two flat screen TVs (some exceptions may apply)
Floor to ceiling sliding glass doors leading to balcony with coffee table and recliner chairs
Atlas and binoculars for use during your cruise
Bathrobe and slippers for use during your cruise
Magazine selection

Special Touches

Toiletries pack
Embarkation day fruit ordered/delivered (using the new order form)
Flowers, Champagne and chocolates on arrival - typically 10 chocolates in a box (subject to change)

Balcony (approx between 178 - 237 square feet including balcony)

Two lower beds convertible to a king size bed**✝
Bathroom with shower over bath or shower only and WC
Chair and table
Floor to ceiling sliding glass doors leading to balcony with table and reclining chairs

Special Touches

Toiletries pack

Sea View & Inside (approx between 137-181 Square feet)

Two lower beds convertible to a king size bed✝**
Bathroom with shower over bath or shower only and WC
Outside cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Single (inside and sea view approx 130 square feet)

Choice of either inside and balcony cabin
One lower single bed
Bathroom with shower and WC
Outside cabins have a window or portholes, inside cabins have a mirror

Special Touches

Toiletries pack

Family Cabin (approx 137 - 317 square feet)

Our cabins are well equipped for the needs of the whole family and are not grade specific. Any 3/4 berth is suited for a family.

Two lower beds**
Bathroom with shower over bath or shower only and WC

Special Touches

Toiletries pack

✝ - please see the cabin notes on the deck plans for exceptions

** when 3/4 guests share a cabin with upper berths, for safety reasons the two lower berths cannot be pushed together.

There are a number of pools on our ships please see details below:

Arcadia

Neptune pool - (Indoor / outdoor pool with retractable roof) - 8.6 metres x 4 metres, 1.8 metres deep. Located on Lido Deck. Has 2 steel ladders with 4 wooden steps for each ladder
Aquarius pool - (Outdoor pool) - 7.2 metres x 4.2 metres, 2.2 metres deep. Located on Lido Deck. Has 2 steel ladders with 5 wooden steps for each ladder.
Hydro Pool - (Indoor pool, part of the spa). Located on Lido Deck. Has 8 steps leading down into the pool.

Aurora

Riviera pool - (Outdoor pool, adults only) - 8.45 metres x 5.7 metres, 1 metre deep. Located on A Deck. Has 2 ladders with 5 steps for each ladder.
Crystal pool - (Indoor / outdoor pool with retractable roof) - 8.2 metres x 5.7 metres, 1 metre deep. Located on Lido Deck. Has 2 ladders with 4 steps for each ladder and 10 steps into the water.
Terrace pool - (Outdoor pool- reserved for families) - 7.7 metres x 4 metres, 1.2 metres deep. Located on D Deck. Has 2 ladders with 4 steps for each ladder

Azura

Oasis pool - (Outdoor pool, adults only) - 1 metre to 1.8 metres deep. 9.5 metres long x 6 metres wide. Located on Aqua Deck. Has 2 sets of 8 steps into the water.
Aqua pool - (outdoor pool) - 1.6 metres to 2.2 metres deep. 11 metres long x 4.6 metres wide. Located on Lido Deck. Has 2 ladders, 1 with 7 steps and 1 with 5 steps
Coralpool - (Outdoor pool) - 1.6 metres to 2.2 metres deep. 10.5 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps
Terrace pool - (Outdoor pool, adults only) - 1.7 metres deep. 6 metres long x 6 metres wide. Located on Riviera Deck. Has 7 steps into the water.
Children's splash pool - 0.38 metres deep. Located on Aqua Deck. Has 1 ladder with 3 steps up and 3 steps down into the pool.
Paddling pool - 0.25 metres deep. Located on Aqua Deck. Has 2 ladders with 4 steps up and 4 steps down on each.

Britannia

Riviera pool - (Outdoor pool). 1.65 metres to 2.25 metres deep. Located on Lido Deck. Has two ladders, one with 5 steps and another one with 7 steps.
Lido pool - (Outdoor pool). 1.65 metres to 2.25 metres deep. Located on Lido Deck. Has 10 downwards steps and a ladder with 7 steps.
Serenity pool - (Outdoor pool). 1.65 to 2.25 meters deep. Located on Sun Deck - adult only. Has 7 steps.
Terrace pool - (Outdoor pool). 1.1 meters deep. Located on Sun Deck aft. You have 7 steps to climb to reach the pool then has ladder with 5 steps to get in.
Hydro therapy pool (Charges apply) - (Indoor pool part of the spa). 1.15 metres deep. Located on Deck 5. You have 2 steps to get up to the pool and then 9 steps to get into the pool.

Iona

There will be four swimming pools on Iona, excluding the spa. In general the deep end of the pool will be 94cm when at sea/140cm when in port. The shallow end will be 84cm when at sea/130cm when in port.

Beachcomber pool - (Outdoor pool) - 6.95 metres x 3.4 metres.
Panorama pool - (Outdoor pool) - 6.9 metres x 3 metres
Skydome pool - (Indoor pool) - 11.5 metres x 3.8 metres
Infinity pool - (Outdoor pool) - 8 metres x 3.8 metres

With the exception of the thalassotherapy pool, all pools are accessed via ladders (all pools are fitted with pool hoist sockets).

The Skydome pool will be covered for special staged events.

Ventura

Oasis (Endless) pool -(Outdoor pool, exclusively for adults which has a current which you can swim against. There is no need to book as the pool can be accessed from the Sun deck) - 1 metre to 1.8 metres depth. 9.5 metres long x 6 metres wide. Located on Sun Deck. Has 8 steps into the water.
Laguna pool - (Outdoor pool) - 1.6 metres to 2.2 metres depth. 11 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps.
Beechcomber pool - (Indoor / outdoor pool with retractable roof)- 1.6 metres to 2.2 metres deep. 10.5 metres long x 4.6 metres wide. Located on Lido Deck. Has 1 ladder with 7 steps.
Terrace pool - (Outdoor pool)- 1.7 metres deep. Located on Riviera Deck. Has 7 steps into the water.
Plunge pool - (Children's pool) - 1.1 metres deep. Located on Sun Deck. Has 1 ladder with 4 steps.
Splash pool -(Children's pool) - 0.25 metres deep. Located on Sun Deck. Has 1 ladder with 1 step.

Adult Pools

The minimum age to use adult only pools is 18.

Children

Children are welcome to use the friendly family pools. Due to public health regulations, children in nappies, swim nappies, pull ups, or who are not completely toilet trained are only permitted to use designated pools, which are:

Azura - Children’s pools (Aft) and the Coral Pool
Britannia -The Reef Adventure Zone and the Lido Pool
Ventura -Children’s pool (Aft) and the Beach comber Pool

Temperature

The temperature of the swimming pools are monitored and we maintain the pool temperatures at an average of 24°C. As with swimming pools ashore we use fresh water, although there is generally less chlorine in the pools found on board.

Opening Hours

Pools and Jacuzzis opening hours will be confirmed on-board.

Please note during maintenance and heavy seas pools and Jacuzzis will beclosed.

General

Whilst we do allow the use of pool inflatable's such as lilos, we do ask that these are not used if the pool is busy to allow room for other passengers.

Paddling pools are not permitted on board.

You may find the following question useful - Is there a hoist available for pool use?

Arcadia

Deck 2 - Forward | Midship
Deck 3 - Midship
Deck 9 - Forward | Aft
Deck 10 - Forward | Midship

Aurora

Deck 6 - Midship | Aft
Deck 7 - Forward | Midship | Aft
Deck 8 - Midship | Aft
Deck 12 - Forward | Aft
Deck 13 - Forward

Azura

Deck 5 - Midship
Deck 6 - Forward | Midship | Aft
Deck 7 - Forward | Aft
Deck 15 - Forward | Aft
Deck 16 - Forward | Aft
Deck 17 - Aft
Deck 18 - Aft

Britannia

Deck 5 - Midship
Deck 6 - Forward | Midships | Aft
Deck 7 - Forward | Midships | Aft
Deck 16 - Forward | Midships | Aft
Deck 17 - Forward | Midships | Aft

Ventura

Deck 5 - Midship
Deck 6 - Forward | Midship | Aft
Deck 7 - Forward | Aft
Deck 15 - Forward | Midship | Aft
Deck 16 - Forward | Aft
Deck 17 - Aft
Deck 18 - Aft

Use of the main pools are complimentary.

On Azura and Ventura the Oasis pool and Endless pool respectively are in The Retreat. Whilst use of these pools are complimentary, the other facilities in The Retreat are chargeable. Full details are available on board from the Spa Reception.

On Arcadia the hydropool is part of the Thermal Suite and is therefore, not complimentary. The cost of this will be confirmed once you are on board.

On Britannia the hydropool is part of the Thermal Suite and is therefore, not complimentary. The two jacuzzis within The Retreat will incur a charge. Full details are available on board from the Spa Reception.

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*

*The exception to this is will be Iona inside cabins where there are no safety issues when pullmans are in use.

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

Arcadia
Suites - B1 | B2 | B4 grades
Mini Suites * - CA | CB | CE grades
Deluxe Balcony * - EA | EB | EC | EE | EF grades
Sea View* - LB | LC | LE | LF grades
Larger Inside * - OA | OB** | OC | PA | PE grades

**OB Grade cabins on G-Deck only. C-Deck cabins are now 3 berths with an upper pullman.

Azura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony* - DA | DB | DD | DE grades

Britannia
Suites - B1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DB | DC grades
Balcony * - GB | GC | GD | GE | GF | IC | IE | IB grades

Iona
All 3 berth cabins in all cabin grades are in the form of a single sofa bed.
All 4 berth cabins in all cabin grades are in the form of a single sofa bed and an upper pullman.

Ventura
Suites - A1 | B2 | B4 | B5 grades
Superior Deluxe Balcony * - DA | DD | DB | DE grade

*Selected cabins on these grades do not have sofa beds, please check the deck plan notes for further information.

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are however, some exceptions as detailed below:

Arcadia

There are no cabins with fixed beds on Arcadia.

Aurora

C124 & C127 on Aurora have fixed double beds.

Azura

D101, D102, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328 all have fixed twin beds.

Britannia

All inside 4 berth cabins on grades PA | PB | PC | PD | PE | PF have fixed twin beds.

A120, A121, A124, A125, A244, A249, A528, A541, B244, B249, B526, B531, B611, B612, B616, B617, B618, B619, B707, B708, C118, C119, C248, C249, C316, C317, C322, C323, C539, C545, C615, C619, C623, C627, C714, C715, D122, D123, D248, D249, D438, D439, D442, D443, D539, D545, D724, D725, D730, D731, E130, E131, E248, E249, E344, E345, E348, E349, E438, E439, E442, E443, E531, E537, E716, E717, E722, E723, F426, F427, G434, G435, G533

Iona

There are no fixed berths on Iona.

Ventura

The following cabins have fixed twin berths:

D101, D102, P201, P202, P203, P204, P205, P206, P207, P208, P209, P210, P211, P214, P217, P218, P221, P222, P225, P226, P229, P230, P233, P234, P323, P324, P325, P328

Please note that in some cases where additional berths can be used in cabins, it may not be possible to configure the lower berths as a double where available.

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) Conservatory Mini-Suites (Iona and Arvia) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura

These should not be taken off the ship and are not supplied in any other cabin.

Bathrobes and slippers are "one size fit's all" adult sizes and are supplied for each adult in the Suite / Mini-Suite / Superior Deluxe Cabin.

Bathrobes are available to purchase from our Gift Collection.

All bath linen is supplied by Calderon.

Bathrobes are supplied by Richard Haworth and can be bought directly from Housekeeping on board.

There are radios* in some of the suite cabins on board:

Arcadia
Available in all Suites.

Aurora
Does not have radios in Suites.

Azura
Does not have radios in Suites.

Britannia
Available in the Roberts Suite only.

Iona
A Bose radio system with bluetooth functionality available in all Suites.

Ventura
A Bose Wave CD Radio player available in all Suites. The radio will only work in port.

*Please note the signal may be weak whilst at sea.

All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.

Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.

Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.

In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia.

Dividing curtains/partitions are not available in any other cabin type.

The majority of balconies are interconnecting and can be opened by your cabin steward upon request.

There may be some instances where this may not be possible. Your cabin steward will be able to confirm this for you.

All balcony cabins on Deck 5 of Iona are unable to be connected.

Arcadia	Aurora	Iona	Arvia
A60 & A62	B106 & B112	16228 & 16230	16228 & 16230
A66 & A68	B114 & B120	16225 & 16227	16225 & 16227
A67 & A69	B122 & B128	16308 & 16310	16308 & 16310
A71 & A73	B178 & B184	16307 & 16309	16307 & 16309
A98 & A100	B186 & B192	15220 & 15222	15220 & 15222
A103 & A105	B194 & B200	15217 & 15219	15217 & 15219
A110 & A112	C170 & C172	15312 & 15314	15312 & 15314
A115 & A117	C178 & C180	15311 & 13315	15311 & 15315
B66 & B68	C197 & C199	15432 & 15434	15432 & 15434
B73 & B79	C205 & C207	15433 & 15435	15433 & 15435
B90 & B92	C286 & C290	15524 & 15526	15528 & 15530
B103 & B105	C294 & C296	15525 & 15527	15529 & 15531
C80 & C82	C305 & C307	15616 & 15618	15616 & 15618
C81 & C85	C311 & C313	15617 & 15619	15617 & 15619
C84 & C86		15708 & 15710	15708 & 15710
C89 & C93		15707 & 15709	15707 & 15709
C116 & C118		14112 & 14114	14112 & 14114
C123 & C125		14109 & 14111	14109 & 14111
C128 & C130		14228 & 14230	14228 & 14230
C135 & C137		14227 & 14229	14227 & 14229
C156 & C160		14308 & 14310	14308 & 14310
C163 & C167		14307 & 14309	14307 & 14309
C164 & C168		14434 & 14436	14434 & 14436
C171 & C175		14433 & 14435	14433 & 14435
C172 & C176		14518 & 14520	14526 & 14528
C179 & C183		14521 & 14523	14529 & 14531
D79 & D81		14616 & 14618	14616 & 14618
D82 & D84		14617 & 14619	14617 & 14619
D83 & D85		14704 & 14706	14704 & 14706
D86 & D88		14703 & 14705	14703 & 14705
D87 & D89		12228 & 12230	12228 & 12230
D90 & D92		12227 & 12229	12227 & 12229
D91 & D93		12308 & 12310	12308 & 12310
D94 & D96		12307 & 12309	12307 & 12309
D115 & D117		12434 & 12436	12434 & 12436
D118 & D120		12435 & 12437	12435 & 12437
D123 & D125		12524 & 12526	12518 & 12520
D126 & D128		12529 & 12531	12533 & 12535
D127 & D129		12616 & 12618	12616 & 12618
D130 & D132		12617 & 12619	12617 & 12619
D131 & D133		11110 & 11112	11110 & 11112
D134 & D136		11109 & 11111	11109 & 11111
E31 & E33		11228 & 11230	11228 & 11230
E32 & E34		11227 & 11229	11227 & 11229
E35 & E37		11312 & 11314	11312 & 11314
E36 & E38		11311 & 11315	11311 & 11315
E43 & E45		11434 & 11436	11434 & 11436
E44 & E46		11435 & 11437	11435 & 11437
E47 & E49		11506 & 11508	11506 & 11508
E48 & E50		11505 & 11507	11505 & 11507
E139 & E141		11616 & 11618	11616 & 11618
E140 & E142		11617 & 11619	11617 & 11619
E151 & E155		111704 & 11706	11704 & 11706
E152 & E156		11703 & 11705	11703 & 11705
E157 & E161		10212 & 10214	10212 & 10214
E158 & E162		10211 & 10215	10211 & 10215
E164 & E168		10312 & 10314	10312 & 10314
G19 & G23		10311 & 10315	10311 & 10315
G20 & G22		10434 & 10436	10434 & 10436
G32 & G36		10455 & 10457	10455 & 10457
G33 & G35		10524 & 10526	10528 & 10530
G45 & G47		10521 & 10523	10527 & 10529
G46 & G50		10620 & 10622	10620 & 10622
G57 & G61		10621 & 10623	10621 & 10623
G59 & G63		10704 & 10706	10704 & 10706
G60 & G62		10707 & 10709	10621 & 10623
G65 & G67		9110 & 9112	10704 & 10706
G66 & G70		9111 & 9115	10707 & 10709
G77 & G79		9224 & 9226	9110 & 9112
G78 & G80		9225 & 9227	9111 & 9115
G69 & G73		9332 & 9334	9224 & 9226
		9333 & 9335	9225 & 9227
		9432 & 9434	9334 & 9336
		9435 & 9437	9335 & 9337
		9524 & 9526	9432 & 9434
		9525 & 9527	9435 & 9437
		9616 & 9618	9530 & 9532
		9617 & 9619	9529 & 9531
		9704 & 9706	9616 & 9618
		9705 & 9707	9617 & 9619
		8236 & 8238	9704 & 9706
		8235 & 8239	9705 & 9707
		8312 & 8314	8236 & 8238
		8307 & 8309	8237 & 8239
		5310 & 5312	8312 & 8314
		5311 & 5315	8307 & 8309
		5363 & 5365	5310 & 5312
		5465 & 5467	5311 & 5315
		5523 & 5525	5363 & 5365
		5544 & 5546	5465 & 5467
		5608 & 5610	5523 & 5525
		5625 & 5627	5544 & 5546
		4332 & 4334	5608 & 5610
		4331 & 4333	5625 & 5627
		4420 & 4422	4332 & 4334
		4485 & 4486	4331 & 4333
		4529 & 4531	4420 & 4422
		4533 & 4535	4485 & 4486
		4630 & 4632	4529 & 4531
		4635 & 4637	4533 & 4535
			4630 & 4632
			4635 & 4637

Hand Rails

Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats

Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Bath and shower dimensions are approximate and may vary on each ship.

Arcadia

In cabins A62A | B60A | B107A | E129A - there is a step up into the bathroom of 26cm. When exiting the bathroom there is a step up of 7.5cm before a drop down of 26cm.

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	86cm	70cm
Inside	199cm	90cm	67cm
Inside large	199cm	90cm	67cm
Mini Suite	199cm	71cm	70cm
Suite	199cm	71cm	70cm

Bath dimensions

Cabin	Height	Length	Width
Seaview Partly/Fully obstructed	37cm	116cm	55cm
Seaview	37cm	116cm	55cm
Balcony single	37cm	116cm	55cm
Balcony Deluxe	37cm	116cm	55cm
Mini Suite	37cm	143cm	61cm
Suite	37cm	143cm	61cm

Aurora

Shower dimensions

Cabin	Height	Length	Width
Inside	200cm	70cm	77cm
Inside large	200cm	69cm	76cm
Seaview	200cm	69cm	76cm
Balcony	200cm	69cm	76cm
Suite	200cm	68cm	84cm
Penthouse Suite	200cm	69cm	78cm

Bath dimensions

Cabin	Height	Length	Width
Seaview	37.5cm	122.5cm	56.25cm
Balcony	37.5cm	122.5cm	56.25cm
Suite	37.5cm	144cm	57.5cm

Azura

Shower dimensions

Cabin	Height	Length	Width
Inside single	199cm	76cm	68cm
Inside	199cm	76cm	68cm
Inside large	199cm	76cm	68cm
Seaview full/part obstructed view	199cm	76cm	68cm
Seaview	199cm	76cm	68cm
Balcony	199cm	76cm	68cm
Superior Deluxe Balcony	199cm	76cm	68cm
Suite	199cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Britannia

Shower dimensions

Cabin	Height	Length	Width
Suite	198cm	108cm	71cm
Balcony	199cm	92cm	64cm
Inside	199cm	92cm	64cm

Bath dimensions

Cabin	Height	Length	Width
Suite	47cm	162cm	67cm
Superior Deluxe Balcony	40cm	143cm	63cm

Iona

Complete dimensions are yet to be confirmed. In standard cabins there will be a step of approximately 5cm into the shower. Showers in accessible cabins are wet rooms, so there will be no step.

There is a step of approximately 15-17cm into the bathroom of standard cabins and no step in accessible cabins.

Ventura

Shower dimensions

Cabin	Height	Length	Width
Inside single	203cm	75cm	63cm
Inside	203cm	75cm	63cm
Inside large	203cm	75cm	68cm
Seaview full/part obstructed view	203cm	75cm	68cm
Seaview	203cm	75cm	68cm
Balcony	203cm	75cm	68cm
Superior Deluxe Balcony	203cm	75cm	68cm
Suite	201cm	89cm	73cm

Bath dimensions

Cabin	Height	Length	Width
Superior Deluxe Balcony	42cm	110cm	40cm
Suite	42cm	110cm	40cm
Penthouse Suite	42cm	110cm	40cm

Sheltered Balconies

Aurora

Typical for most cabins in the GA & GF graded balconies

Arcadia

AC_D182_to_D187_Shaded_Balc

AC_D180_C181_Shaded_Balc

AC_C194_C203_Shaded_Balc

AC_B4_Shaded_Balc

AC_B3_Shaded_Balc

AC_B2_Shaded_Balc

Partially Shaded

Azura

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - cabins L218 to L312 and L219 to L311

Riviera Deck - all cabins on port and starboard sides

A Deck - A101, A102, A103 & A104 have shaded balconies

E Deck - E101, E102, E105, E106, E109, E110, E114, E115, E118 & E119 are partially shaded from the deck above

Arvia

The following cabins have balconies which benfit from partial shade created by the deck above.

Deck 15- 15526, 15527, 15528, 15529, 15530, 15531, 15532, 15533, 15534, 15535, 15536, 15537, 15538, 15539, 15540, 15542, 15601, 15602. 15603. 15604, 15605, 15606, 15607, 15608, 15609, 15610, 15611, 15612, 15614, 15615, 15616, 15617, 15618, 15619, 15619, 15620, 15621, 15622, 15623, 15624, 15625, 15626, 15627, 15628, 15629, 15630, 15631, 15632, 15633, 15701, 15702, 15703, 15704, 15705, 15706, 15708, 15711, 15712, 15734, 15735

Deck 5- 5320, 5323, 5326, 5328, 5329, 5331, 5334, 5336, 5337, 5339, 5342, 5344, 5345, 5347, 5350, 5352, 5353, 5355, 5358, 5359, 5401, 5402, 5403, 5404, 5405, 5406, 5411, 5412, 5414, 5415, 5420, 5421, 5422, 5423, 5428, 5429, 5430, 5431, 5436, 5437, 5438, 5439, 5444, 5445, 5446, 5447, 5452, 5453, 5454, 5455, 5459, 5460, 5462, 5468, 5470, 5472, 5479, 5485, 5487, 5493, 5501, 5502, 5506, 5508, 5509, 5514, 5517, 5530, 5533, 5536, 5538, 5539, 5541, 5544, 5546, 5547, 5549, 5552, 5554, 5555, 5557, 5558, 5561, 5601, 5602, 5607, 5608, 5609, 5616, 5617, 5632, 5633, 5637, 5638. 5640, 5641, 5644, 5646, 5647, 5649, 5650, 5652, 5655, 5656, 5657, 5661

Iona

The following cabins have balconies which are shaded:

Deck 5 - balcony cabins 5320 to 5661 (excluding 5516, 5519, 5520, 5522, 5523, 5525, 5528 & 5531)

Deck 15 - balcony cabins 15514 to 15733

Ventura

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - cabins L218 to L312 and L219 to L311

Riviera Deck - All cabins on port and starboard sides have shaded balconies

A Deck - Cabins A201, A202, A205 and A206 have shaded balconies

This example is taken from Ventura and is typical for most cabins on Lido and Rivera deck on Azura and Ventura.

Sheltered Balcony

Britannia

The following cabins have balconies which benefit from partial shade created by the deck above.

Lido Deck - Cabins L201 to L255

A Deck - Cabins A302 to A722 and cabins A301 to A723 have shaded balconies.

B deck - Cabins B726, B724, B723 and B725

Following Britannia's refit in October 2019 all aft balcony cabins on deck A & B now have a glass canopy above. (Image below)

BR_GC

The following grades of cabin have a bath as well as a shower. All other grades of cabin have a shower only.

Arcadia - B1, B2, B4, CA, CB CE, EA, EB, EC, ED, EF, LB, LC, LF, NB or NC grades

Aurora - A1, B1, B2, B5, CB, CD, EA, EB, ED, EE, GA, GB, GC, GD, GE, GF, KB, KD, LB, LC, LD, LE or LF grades

Azura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Britannia - B1, B2, B4, B5, DA, DB & DC grades

Iona - B4, B5 & B6 grades

Ventura - A1, B2, B4, B5**, BE, DA, DB, DD or DE grades

Separate Shower & Bath

In the below grades, you will find a separate bath and shower.

Arcadia - B & C grades

Aurora - A & B grades

Azura - A & B grades

Britannia - A & B grades

Iona - B grades

Ventura - A & B grades

Exceptions

**B5 grades on Azura & Ventura - Cabins L106 & L107 have a shower over the bath.

Further Information

If you require more information regarding your bath or shower, please see the cabin notes on the deck plan.

For more information on cabin grades, please see "What do the letters mean when referring to a grade of accommodation?"

To make a booking on any cruise for any of these or any other grade of cabin, please visit our Find & Book page, call our Customer Contact Centre, please visit our website for contact details, or speak with your preferred ABTA bonded travel agent.

Adapted/accessible cabins are available on all ships across the fleet, allowing full-time wheelchair users easy access to all the facilities within the cabin.

Arcadia, Iona and Arvia feature several partially adapted cabins, which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space within the cabin and bathroom. Partially adapted cabins and Ambulant accessible cabins are not suitable for full time mobility aid users

Arvia also has ambulant accessible cabins These cabins have accessible features of grab rails within the bathroom, a pull down seat in the shower with a maximum load of 150kg and can accommodate the storage of compact foldable powered mobility aids for use outside the cabin. They have raised thresholds to the balcony and bathroom as well as standard cabin door widths.

All adapted cabins and and ambulant accessible cabins are shower only. Please note that on Iona PB, PC and PF adapted grades are partially adapted cabins. On Arvia PB, PC, PD, PE and PF adapted grades are partially adapted cabins. These are standard cabins that have accessible elements and are suitable to guests bringing non-motorised upright assistive mobility device and who do not require the use of a wheelchair, scooter, or other similar assistive devices.

Arcadia

Arcadia features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for guests who are full time mobility aid users.

Partially adapted cabins on Arcadia are:

C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100

Click here for example images of Arcadia's part adapted cabin, C2. C2 has a support pillar near the doorways - this may prove to be difficult to navigate around if you are a full time wheelchair user.

Arvia and Iona

All PB, PC and PF grade 'accessible cabins' are partially accessible. This means that they are standard cabins that have accessible elements, e.g. adapted bathroom with flush threshold and grab rails, and are suitable to guests bringing non-motorised upright assistive mobility device (rollators, walking stick or frames as examples) and who do not require the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin.

Partially adapted cabins on Iona are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327,8331,9326, 9327, 9330, 9331, 9222, 9223, 9228 and 9229

Partially adapted cabins on Arvia are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327, 8331, 11743, 11744, 12742, 9743, 9748, 9222, 9223, 9228 and 9229

Guests can bring a small device into these cabins, as this means the available floor space within these cabins is limited, making it difficult to manoeuvre, turn and store larger mobility aids.

Ambulant Accessible Cabins on Arvia are:

4209, 4227, 4333, 4420, 8308, 8309, 9309, 9315, 10315, 10316, 10320, 11309, 11312, 12244, 12309, 12312, 12315, 14244, 14309, 14312, 14315, 16244, 16309, 16312

Guests can bring a small device into these cabins (see below) for storage and charging only

Fully adapted cabins with a pillar obstruction

Cabins with pillars on Iona are:

8332, 10427, 10433, 11516, 11518, 12516, 12518, 12624, 12625, 12626, 12627, 15303, 15304, 15305, 15306

Cabins with pillars on Arvia are:

8332, 10427, 10433, 11530, 11532, 12528, 12530, 12624, 12625, 12626, 12627, 15303, 15304, 15305, 15306

The pillars within the cabins does not impact the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin and as such these are classified as fully accessible cabins. The pillars are located at the end of one bed but still provide a gap of approx. 90cm.

	Door Width	Gap b/w end of bed – desk/ chair	Gap b/w bed and wet room wall	Gap b/w bed and other wall
PB Grade	79cm	105 cm	74cm	Queen bed 74cm, Twin Beds 28cm
PC Grade	79cm	102 – 105cm	72 – 74cm	Queen bed 74cm, Twin Beds 28cm
PF Grade	79cm	105cm	72cm	Queen bed 72cm, Twin Beds 26cm

Click here for example images of Iona's part adapted Inside cabin, 16331.

Click here for example images of Iona's part adapted Inside cabin, 9327.

A guide to smaller mobility aids:

We would advise that a smaller device is less than 100cm in length and less than 60/65cm in width (see cabin door width and gap at end and side of bed) when in use and can fold down as one piece (no removable parts) to less than 50cm so that it can be stored safely within the cabin, away from cabin door for emergency exit reasons, these are maximum dimensions. If guests are intending to use the device in the cabin, again the turning circle needs to be considered as the available floor space is limited. If in any doubt please reach out to the Guest Support, Accessibility Team to discuss further.
Walking frames (providing width is within 50cm), walking sticks, rollators are also all examples of smaller mobility aids as well as some makes and models of electric wheelchairs and mobility scooters (these will need to be checked).
Please note for any motorised equipment the batteries should be dry, gel or lithium cell.

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat.

For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions.

Standard UK three pin plug sockets are used on all ships across the fleet. Shaver points are also located in the bathrooms.

Britannia shaver sockets have US 2 pin sockets (which require an adaptor) to be able to use a UK 3 pin plug.

The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V.

The supply on board is:
Arcadia - 220V / 110V / 60HZ
Aurora - 220V / 60HZ
Azura - 230V / 115V / 60HZ
Britannia - 230V / 120V / 60HZ
Iona - 230V / 60HZ
Ventura - 230V / 115V / 60HZ

The above voltage is sufficient to charge electrical equipment such as laptops and cameras.

Arcadia

Please find pictures taken from a balcony cabin on-board Arcadia:

Arcadia plug sockets

Arcadia plug socket

the picture below is of the plug socket in the bathroom on Arcadia, which can be switched over to be either 240v or 115v:

Bathroom plug

Location of plug sockets

Typical location of plug sockets on all ships are:

Bathroom Shaver 1 x socket (Multiple - 110 & 220v)
By the dresser table and near the telephone X 2 sockets (220v / 240v)
By the TV near the bed x 3 sockets (110v)
By the TV near the sofa x 2 sockets (110v)
By the tea tray set-up and near the fridge x 1 socket (220v)

Iona will have sockets on dressing table (number varies on cabin type) and one adjacent to the bed (not in single cabins). There will also be USB ports by each lower bed. Shaving sockets on Iona are only available in Suites.

Britannia

Around the cabin 4/5 sockets - 230V
Dresser table 1 socket - 125V
Bathroom shaver socket - 120V / 230V

There are some variations on this depending on the ship and type of cabin.

This is an upper berth taken from Azura and is typical of upper berths throughout the fleet.

Arcadia & Aurora: The upper berths fold up in to a recess in the ceiling.

Azura, Ventura & Britannia: There are both types of upper berths - some will fold up against the wall and some rise into a ceiling recess.

Britannia: All the balcony cabins have upper pullmans which pull down from the ceiling. All inside cabins have hinged pullmans which fold up against the wall.

Iona: The pullmans come down from the ceiling in the Sea View cabins, and from the wall in the Inside cabins. All 4 berth cabins on Iona can be made up as either a twin bed or a double bed.

Please note that where berths rise into a recess, they still extend approximately 9cms from the deck head (ceiling) when not in use.

Cabin shown above is an inside cabin, size approximately between 137-181 square feet.

Family Suites

These images are taken from Ventura's BE grade family suite and are similar to the family suites on Azura.

The first four people occupying this type of cabin will pay adult fares unless promotional fares are in place which would be discussed with you at time of booking.

Restrictions

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a queen bed configuration in the cabin if any of the upper pullmans are in use.*

*The exception to this will be Iona inside cabins where there are no safety issues when pullmans are in use.

Yes you have the ability to order from the main restaurant menu for breakfast, lunch and dinner*. Outside of these hours you may order from the room service menu**.

Arcadia

In the Suite you can seat four people, they have a conversion top that turns a coffee table into a dining table.

Aurora

In the Penthouse suite you can seat six people
In Suites you can seat four people
In the Mini-Suite you can seat two people

Azura

Penthouse suite can seat four people
Suites on Riviera deck have a balcony dining table with two recliners
All other suites on B4 B5 grades have balcony dining table with four chairs

Britannia

You are able to dine in all suites. Suites have a Tea / Coffee table

Ventura

Have 26 dining tables which are conversion tops that turn a coffee table into a dining table in their regular suite cabins. These have a capacity of seating four and are only within Suites.
They also have two permanent dining table in both penthouse suites which can seat six has seating capacity of six.

*In conjunction with the dining times as advertised in the Daily Horizon newspaper. You will not be charged on standard food items, however there will be an extra charge for drinks.

**Charges apply. Prices will be indicated on the menu available in your in-cabin directory.

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on-board, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on-board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on-board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Britannia/Azura: These are supplied by Harding Retail who stock and operate our shops on board.

Arcadia/Ventura/Aurora: These are supplied by Dufry who stock and operate the shops

Official scale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)

A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your cruise itinerary to see if and how you are affected by the International Date Line.

Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board.

The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split)

You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck.

The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served.

If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot.

The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery.

A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights in duration.

Please note, there may be some differences between ships. Prices and gifts are subject to change.

If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes.

Once you have checked in on-board you are welcome to disembark to look around the port.

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.

You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.

You will then be picked up by organised coaches and taken to the airport.

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise.

If you wish to settle your account using cash then please note that there are limits on the amount of cash that can be deposited on your account, which vary by cruise length. Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.

You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification.

Your on board account must be kept in credit at all times.

Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided.

We are unable to accept:

money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.
personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.

Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

For the safety, comfort and enjoyment of all of our guests, and in view of the UK legislation banning smoking in public spaces, our policy on smoking on board our ships is as follows:

General

Smoking is not permitted in cabins, on cabin balconies or in public rooms. It is permitted in designated areas of the open deck, although due to weather and/or cleaning process, these locations may change from time to time.

E-cigarettes

E-cigarettes, including those which do not emit smoke/vapour, are permitted in designated smoking areas only. Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests. E-cigarettes are illegal or banned in some countries and governments are changing their laws as new research is revealed so always check where you can use them before you sail.

Safety information

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice. It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise.

On Arcadia there are:

18 life boats which can carry up to 150 people each - located on Deck 4

46 life rafts which can carry up to 35 people each - located on Decks 3

2 fast rescue craft

There is usually no more than 2016 guests and 820 crew members on board.

On Aurora, there are:

14 life boats which can carry up to 150 people each - located on Deck 8

Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 7

16 life rafts which can carry 37 people each. - located on Deck 7

There is usually no more than 1870 guests and 820 crew members on board.

On Azura and Ventura there are:

24 life boats which can carry 150 people each - located on Deck 8

Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on Deck 8

Seven life rafts which can carry up to 109 people each. - located on Deck 7

There is usually no more than 3100 guests and 1170 crew members on board Azura, usually no more than 3078 guests and 1160 crew members on board Ventura.

On Britannia there are:

Eleven life boats which can carry up to 305 people each - located on Main deck 7

Five tender life boats which can carry up to 242 people each - located on Main deck 7

Two MES stations which can carry up to 632 people each- located on Main deck 7

Nine life rafts which can carry up to 158 people each- located on Main deck 7

2 fast rescue craft

There is usually no more than 3600 guests and 1360 crew on board.

On Iona, there are:

16 life boats which can carry up to 462 people each - located on Deck 7

Two MES (Maritime Evacuation System) systems which can carry up to 612 people each located on Deck 7

An additional 8 life rafts which can carry 153 people each - located on Deck 7

There is usually no more than 6685 guests and 1691 crew members on board.

In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.

In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are found on the back of your cabin door.

You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of £250, a weekly limit of £1250, and a limit of £5000 per 30 consecutive days respectively. A total exchange limit per cruises will apply at £10,000 regardless of cruise length. All transactions must be made against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €500 notes at any time for currency exchange transactions.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.

There are many different words used to describe sight loss and people with sight loss including: blind, sight impaired, partially sighted and visually impaired. If someone registers their sight loss with the local authority, there are two groups of terms used to refer to their sight loss:

Severely Sight Impaired (SSI) or blind

Sight Impaired (SI) or partially sighted

What can blind people see?

Just because someone is blind, doesn't mean they can't see anything. In fact, 93 per cent of people who are registered blind or partially sighted can see something.

Guests are able to notify us that they are blind or visually impaired using the Accessibility and Medical questionnaire. Guests can request large print documents via the questionnaire, however an option to request Braille is not on the questionnaire.

Should the guest require Braille please email accessibility@carnivalukgroup.com where this will be arranged.

Braille

Safety information and tender safety information is supplied in Braille.

The ‘Horizon/Daily Programme’ is written and produced onboard and subject to constant change, so regrettably it is not available in Braille.

Braille menu’s are also available in the main dining room and some bars. These can be requested onboard.

Large print documents

Large print documents can be requested by the guest via the Accessibility and Medical questionnaire. As a minimum they should receive the following documents in large print, font size 18:

Safety and Emergency Drill Information

Horizon daily newspaper

Main Dining Room and Bar Menus

Other literature that can be produced in large print should be provided at the guests request if it is possible.

Orientation tour

Guests can receive a brief orientation tour once they board the ship. A crew member will be able to take the guest around the ship to give the guest the opportunity to familiarise themselves with the location of key areas in relation to the position of their cabin. This can be arranged by emailing accessibility@carnivalukgroup.com prior to the cruise.

Safety

On embarkation, when the Cabin Steward is introducing themselves to a guest who is blind or visually impaired, they must verbally advise the guest of their allocated Muster Station and asked if they require assistance to locate this Muster Station. Guests must also be verbally advised of their restaurant name, table number and table size at this time.

In the event of an emergency on board, specially trained crew members from the Passenger Assistance Party will be sent to assist the guests in their cabin should it be required. This can be requested via the Accessibility and Medical questionnaire.

The following balconies are obstructed:

IB Grade

G330 | G331 | G332 | G333 | G334 | G335 | G401 | G402 | G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412

IC Grade

G324 | G325 | G326 | G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 | G518 | G519 | G520 | G521 | G522 | G523 | G611 | G612 | G614 | G615

IE Grade

G616 | G617 | G618 | G619 | G620 | G621 | G622 | G623

JB Grade

G414 | G415 | G416 | G417 | G420 | G421 | G424 | G425 | G428 | G429 | G432 | G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 | G506

JC Grade

G226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 | G530 | G531 | G5353 | G601 | G602 | G603 | G604 | G605 | G606 | G607 | G608 | G609 | G610

JE Grade

G624 | G625 | G626 | G627 | G628 | G629 | G630 | G631

The links below are typical menus offered on board our ships and the below listed restaurants can be pre-booked via My P&O Cruises or by calling our Customer Contact Centre (please visit our website for contact details).

Please note, these are examples only and the menus can change regularly. We cannot guarantee that any particular menu or dish would be available on any given cruise. Where there are two example menus listed below, these menus are alternated throughout the cruise.

Applicable to all ships:

Typical Breakfast menu

Celebration Dinner Menu - designed and developed by Marco Pierre White

Vegetarian/Vegan Menu

In addition, a range of "Always Available" will also feature on every menu each day. These options include the following dishes:

Atlantic Prawn Cocktail with Marie Rose Sauce and Brown Bread

Cream of Tomato Soup with Basil Oil and Croûtons (v)

Grilled Salmon Fillet with Potato Wedges, Seasonal Vegetables and a Lemon Hollandaise Sauce

Pan-fried Chicken Breast with Potato Wedges, Roasted Root Vegetables and a Garlic and Thyme Butter

Sirloin Steak with Thick Cut Chips, Seasonal Vegetables and Béarnaise Sauce

Fresh Seasonal Fruit Salad with Cream

Room service menus

Aurora, Azura, Britannia and Ventura Room service menu

Arcadia room service menu

Arcadia

Sindhu example 1*

Sindhu example 2*

Ocean Grill example 1*

Ocean Grill example 2*

Aurora

The Glasshouse example 1*

The Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Beach House example 1*

The Beach House example 2*

Sindhu example 1*

Sindhu example 2*

Azura

Glasshouse example 1*

Glasshouse example 2*

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

Sindhu example 1*

Sindhu example 2*

The Epicurean Restaurant example 1

The Epicurean Restaurant example 2

The Beach House example 1*

The Beach House example 2*

The Beach House - NEW MENU FROM 5 OCT 2019

Britannia

*The Limelight Club example 1

*The Limelight Club example 2

*The Limelight Club example 3

*The Limelight Club example 4

The Epicurean Restaurant example 1

The Epicurean Restaurant example 2

Glasshouse Tasting menu

Glasshouse Vegetarian Tasting menu

The Beach House example 1*

The Beach House example 2*
*If you see multiple shows in the Limelight Club. there will be a different menu applicable to each act.

Iona

The Olive Grove Menu example

Sindhu Menu example

The Beach House Menu example

The Epicurean and Kjartan Skjelde Taster Menu

The Glass House Menu example

The Keel & Cow Menu example

The Limelight Club Menu example

Ventura

The Beach House example 1*

The Beach House example 2*
Sindhu example 1*

Sindhu example 2*

The Glasshouse example 1 *

The Glasshouse example 2 *

Glasshouse Tasting menu*

Glasshouse Vegetarian Tasting menu*

The Epicurean Restaurant example 1*

The Epicurean Restaurant example 2*

** Pre booking of some Select Dining venues on My P&O Cruises can be made around three months prior to embarkation. If the Select Dining venue is not available on My P&O Cruises, please book on board using My Holiday.

Late night buffet choices

On all ships, late night snacks are available from buffet restaurants between 10pm to 6am (these times may vary). The menu for these late night buffet options changes each day however, examples of options available may include:

Self Service Sandwich Bar with a tempting range of breads, fillings, spreads or ready made paninis, a selection of homemade cakes, biscuits and pastries.

Children's menu

A typical children's menu would consist of the following: The Restaurant staff can also provide small portions and amend the main adult menu items to suit as well. Please note, all details are subject to change.

Beef Burger in Buns	Pizza Margherita (V)	Mini Minced Beef And Onion Pasty
Spaghetti Bolognese	French Fries	Fried Egg, Cheese and Tomato Omelette/Plain Omelette
Chicken Nuggets	Fresh Vegetables of the Day	Selection of Ice Creams with Sweet Sauces
Grilled Chicken Breast Grilled	Stir Fried Vegetables	Sorbet of the Day
Poached Salmon	Mashed Potato	Fruit Jellies
Pork Sausages	Potato Smiley Faces	Cupcake
Fish Fingers	French Fries	Creamed Corn
Pasta with Tomato Sauce	Spaghetti Hoops	Chocolate Cookies
Beef Burger	Garden Peas	Chocolate Brownies
Hot Dog	Carrots

Via mobile phone

A mobile phone service is available on-board our ships while we’re out at sea (subject to connectivity). When the ship approaches port, the land based mobile phone service will become available and the ship’s service will be switched off. Most mobile phone providers have agreements with the ship’s service provider (Telenor). Costs are usually higher than making an international call to or from a mobile phone.

Via email

Guests on board can access their own personal email account by connecting to the Guest WiFi network whilst on board, using their own mobile device/tablet/laptop, or by using a computer in the ship’s Internet Centre in the Library*.

Accessing the internet on board incurs charges whether using the wifi or using the ships' Computer Centres (the costs are the same however you access it).

*Currently our Ships' Internet Centre is not in use whilst our Sailing with Confidence procedures are in place.

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them the below email addresses and we will pass the message on to you. A small charge (approximately £1) will be applied to the on board account. The email needs to include your name and cabin number within the subject line of the email.

Contacting ships' company via email

Please note these email addresses cannot be used to contact any members of the ships' company. If you are a friend or relative of the ships' company, please contact them via their personal email account.

Via ship's satellite telephone

It is very easy to call all of our ships at sea from the UK. Calls may be received any time by our reception team whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guests and bring them to a phone. If the guest is not in their cabin, a message can be taken and delivered to their cabin.

Please call:

0800 917 1584 If calling from the UK

+1732 335 3264 If calling from outside of the UK

+1877 266 1019 If calling from the US

Callers will be asked for their credit card number and the card's expiry date, along with the name of the family member or friend and their cabin number will need to be provided in order for the call to be connected. Charges will commence once the phone starts ringing. If the family member or friend is not available, a message will be taken and delivered to their cabin.

*All prices listed below are subject to change. Please check with your service provider for accurate costs.

Calls will be charged at £5* per minute no matter where the ship is in the world (when calling from the UK). Due to the demands placed upon our satellite network, calls will be limited to a maximum duration of 10 minutes.

An American Call Charge is applied in addition to the £5* per minute call charge.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

In an emergency, they can also contact our Customer Contact Centre (please visit our website for contact details), who will contact the ship on their behalf.

If you don't have access to a credit card, then you can use the Inmarsat numbers as detailed below. These lines are charged at approximately *£7.20 per minute, however this may vary between providers, so please check with your telephone provider first. The ocean code should be dialled first followed by the number(s) below:

Connection to the ship is via satellite and is therefore dependant on an available signal.

Generic Ocean Code: 00870

Arcadia	773238012 / 783254634
Arvia	TBC
Aurora	764906755 / 764906754
Azura	765050836 / 765050839
Britannia	773929606 / 773929608
Iona	773258564
Ventura	764843559 764843562

There may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre (please visit our website for contact details), where a message can be passed on.

Our cruises are all full board and include breakfast, lunch and dinner, meals and snacks, poolside grills, deck barbecues and 24 hour buffets. Room service breakfast and afternoon tea are also included in the price of your holiday.

Every evening we’ll set a place for you in our main dining room and when booking – depending on your ship and fare - you can chose to dine at a set time or one that will fit around your day to day plans. We call these two options club and freedom dining.

Select Dining is our wonderfully flexible alternative dining where for a small charge you can enjoy restaurants by chef Marco Pierre White and TV’s wine expert Olly Smith. We’ve also developed a few of our own speciality experiences to whet your appetite.

Club dining

Club dining is a fixed seating plan operating on 2 sittings, either 1st sitting at 6.30pm or 2nd sitting at 8.30pm. We will reserve a table for you at the same time each evening with the same waiters and fellow diners for the duration of your cruise.

This option will not be available on board Iona.

Freedom dining

Freedom dining is a flexible style of cruise dining, where you can arrive at the restaurant at any time between 18.00 and 21.30 and ask to be seated.

There are tables sizes ranging from two to eight, which are provided on a first come, first serve basis dependant on the type of booking you have made. If the table size you require is not available, you will be given a pager that will notify you once a table becomes available. Freedom dining offers you the opportunity to be seated with different people every night on different sized tables and with different waiters serving you.

Freedom dining is available on Arcadia, Aurora, Azura, Britannia, Iona, and Ventura. Iona operates as solely freedom dining in the Main Dining Restaurants.

Freedom Dining will be held in the following restaurants:

Arcadia - Upper tier of Meridian Restaurant
Arvia - TBC
Aurora – The Medina Restaurant
Azura - The Meridian Restaurant and The Peninsular Restaurant
Britannia - The Peninsular and Meridian Restaurants
Ventura - The Cinnamon Restaurant and The Saffron Restaurants

Iona - Guests on board Iona will have the opportunity to experience all of the Main Dining Restaurants during their holiday giving them the chance to enjoy Coral, Pearl, Opal and Aqua Restaurants from evening to evening.

Select Dining

Select Dining in a speciality restaurant gives you even more choice, many of which are inspired by Michelin-starred chefs such as Marco Pierre White. A Select Dining Cover charge applies in these restaurants. You may also find the question How much are the cover charges in the alternative restaurants? useful.

Other Dining Options

There are also other dining areas which provide 24 hour service ranging from buffet food courts, pizzerias and daytime grills. In all instances, the cost of your meal is included in your fare.

You can also take advantage of room service for light bites and/or full meals. Room service is available 24 hours a day and most items incur a charge. A room service menu will be available to you in your cabin.

Regardless of which option you choose, you are still welcome to use the Select Dining or buffet restaurants at any point during your cruise.

Fare type

Guests who book on the Select Fare may choose their dining time (except Iona, where only freedom dining is offered).

Guests on the Early Saver Fare/Late Saver will be allocated a dining time. This will be confirmed to them by a note in their cabin upon embarkation.

National and Religious dress including headdress' are allowed on-board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on-board during the cruise.

Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

We encourage all children to use our fantastic children's facilities however we don't provide one-on-one support or care. If the child needs this, a parent or carer needs to be present at all times.

If your child has a disability and would like to take part in our activity programme, please ensure you provide a full account of child’s needs when registering your child as well as speaking with our Youth team to arrange a chat with our Youth manager when on board. We can then do our best to make sure they have a fun and safe holiday.

When it comes to dining, we lay on a special early tea (time and location will be confirmed once on board) with children’s favourites to suit younger tastes. To see the children's menu, please visit 'Can I see an example of a menu?'

If you prefer, the relaxed and informal buffet is available from early morning to late evening and has a wide selection of dishes. If you’d rather all dine together in the main restaurant, that’s great fun for families too.

Children are welcome to dine in any of the dining areas on board. Meals are not provided in the children's facilities however, snacks are provided in the playrooms.

Children’s tea

A designated children's tea will be provided in one of the restaurants on board, with parental supervision required. Full details and menus will be available on board.

Children's tea parties take place at the following locations at the approximate times:

Azura - 17:00 - 18:30 - Venezia (Starboard side)

Arvia - TBC

Britannia -17:00 - 18:00 - The Horizon Buffet

Iona - TBC

Ventura - 17:00 - 18:30 – Waterside

The above timings/locations may change due to operational reasons.

Select Dining

Children are more than welcome to dine in our Select Dining Restaurants. Although children are welcome to dine in these restaurants, there are no child menus and no child prices. Please speak to the Restaurant Manager should your child have any special requirements.

Babies

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.

Baby / Infant Food

Please see question: Can you provide food for babies and infants?

Baby/Infant Equipment

For items such as bottle warmers, sterilisers and bed rails please see question: Can you provide baby/infant equipment?

Our family-friendly ships Azura, Britannia, Iona, Arvia and Ventura are perfect for our younger travellers. Each ship offers a dedicated children’s club, The Reef, for all ages and Scene (13-17 years Iona and Arvia only). In addition to The Reef, a children’s tea and countless activities are all included in your holiday.

A full programme of age-appropriate activities will be provided for two - 17 year olds in our children’s club (The Reef and Scene for 13-17 years Iona and Arvia only) . It’s split into five distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers to keep children of all ages entertained safely and to ensure that they have the chance to make friends of their own age.

All activities are age-appropriate for our separate clubs and include arts and crafts, quizzes, challenges, sports and much more. Relevant, age-appropriate games consoles, such as PlayStations and fixed tablets, are located in each of the clubs. There‘s also plenty of time for children to simply relax and meet people of a similar age.

Things to note:

Parents/carers are required to register their children. A link will be e-mailed to them 15 days before embarkation. Parents/carers then need to attend the registration session held on the embarkation day.
Opening times for The Reef are subject to change dependant on the itinerary of the cruise and the seasonal period. They will be clearly advertised and made available on board.
The exact age groupings will depend on the number of children travelling on any particular cruise.
Please note that at least one parent or guardian must remain on board with your child at all times.
Children's clubs will be open regardless of the number of children on board, except during staff training, on embarkation day or if the occasion should arise that there are no children on board.
Children may only participate in the club designated for their age group - it is not possible to join a club for a different age group.
There is no additional charge for the children's clubs.

Registering

Children and teenagers wanting to use The Reef and Scene must be registered by a guest aged 18 or over on their booking. If you have not registered through My P&O Cruises, please attend a registration session at The Reef. These will be advertised in the Horizon.

Booking a session

Once your child is registered, you or your child's nominated carers can book sessions though My Holiday. Teens aged 13-17 can book their own sessions. Session times for the following day will be released daily at 8:30.

Spaces are limited, so make sure you book as soon as possible. If you no longer need a session, you can cancel via the My Holiday home page.

Age group	Club	What's available
Up to two years	Day Nursery	With age-appropriate toys and games, plus bespoke themed Turtle Tot activities, the Nursery offers a safe environment where your children can have great fun and meet new friends. Children must be accompanied by a parent/guardian at all times. Children in the Day Nursey are required to be supervised in line with current protocols.
0 to four years	Night Nursery	The Night Nursery can help you can enjoy your evenings safe in the knowledge that your little ones are in good hands. Operating each night, your children can dream sweet dreams in the quiet area, and we’ll page you if they wake up. Children are not required to be supervised.
Two to four years	Splashers	Soft play area, outdoor play areas and fun activities such as glove puppet shows and creative play combine to make Splashers a great place for children who are at that age when they are constantly on the go. Children are not required to be supervised.
Five to eight years	Surfers	From imaginative play to fun and games and sports challenges, our five to eight year old guests can be kept endlessly entertained. They can enjoy outdoor play, exciting theme days, tabletop games, game consoles and active games such as parachute games. Children are not required to be supervised.
Nine to 12 years	Scubas	With music, consoles and fun game shows there’s something for everyone in Scubas. The fun continues with games, quizzes and karaoke. We also organise a whole host of arts and crafts and competitions so our younger guests will never be short of something to do. Children are not required to be supervised.
13 - 17 year olds	h20 (The Scene on Iona)	We are confident that the mix of music, game shows and quizzes will keep our teenage guests occupied for the whole holiday. For the more active, we also have table tennis and much more. Children are not required to be supervised.

Infants

We do not operate a babysitting or in-cabin listening service. We also recommend that children 12 years and under must not be left alone in the cabin. Children under the age of two cannot be signed into the supervised daytime activities.

Security features

Our Reef Rangers are DBS checked.
Our clubs feature secure entry systems to allow authorised entry only.
Children 12 years and under are required to be checked in and out of their age-specific club by their parent or guardian or authorised adult. This means that only pre-authorised adults will be able to collect your child/ren from the club. Please make sure parents/guardians who are collecting the child have their ship ID available for inspection.
Children under the age of 18 may NOT sign out your younger children.

In Azura's Planet Bar the following themes are shown on the video wall:

Australia
Europe
Africa
India
Orient
America
Wonders Of The World
Elements

There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)
Sydney - Australian Evenings (Baileys & Kahlua shaken with Creme de Cacao & a dash of lime)
Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry & Rosso with a Grand Mariner twist)
Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau & topped up with Orange Juice)
New York - Bronx (Gin, Martini Dry & Martini Rosso Shaken & Strained with Orange Juice)
Paris - Grand Mimosa (Champagne & Orange with a Grand Mariner Float)
Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.

Yes, on all P&O Cruises Ships there will be a Liquor and Tobacco shop that will offer a far more comprehensive range of spirits, cigarettes and tobacco than we have ever offered on a P&O Cruises ship. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you many encounter ashore during your cruise. Internet pricing is not included in the guarantee.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

Duty free shops are located in the below locations by ship:

Azura - Emporium - Deck 6
Arcadia - Emporium - Deck 3
Aurora - Piccadilly Court - Deck 6

Britannia - Deck 6
Iona - The Avenue - Deck 7
Ventura - Emporium - Deck 6
Arvia - The Avenue - Deck 7

If you would like to purchase a bottle of spirits for in cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Intra EU Cruises (Cruises visiting only Countries within the European Union)
On intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board.

Price Guarantee
The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Arcadia's buffet restaurant is The Belvedere, located on Lido deck.

Aurora's buffet restaurant is The Horizon restaurant, located on Lido deck.

Azura's buffet restaurants are the Verona and the Venezia restaurants, located midships and on Lido deck.

Britannia's buffet restaurant will be called The Horizon, located on Lido deck

Ventura's buffet restaurant is the Waterside, located on Lido deck.

If you are in the mood for a continental, a full cooked British breakfast or just a cup of coffee and a pastry, you will find this and more in one of our restaurants for breakfast.

Breakfast can be enjoyed in any of our buffet or main dining restaurants* or in your cabin. Please see What are the restaurant opening hours? for opening times and What restaurants are on each ship? for restaurant details.

See the breakfast menu for the main dining restaurants.

Suite guests (excluding Conservatory / Mini Suites)

In addition to the freedom and club or buffet restaurants, guests travelling in a Suite (excluding Conservatory / Mini Suites ) may also take advantage of enjoying breakfast in the restaurants on-board the below ships only, at no extra charge. This is available on every cruise, regardless of the duration.

Arcadia - Sindhu
Aurora - Glasshouse
Arvia - Epicurean
Azura - Epicurean
Britannia - Epicurean
Ventura - Epicurean
Iona - Epicurean

Family Suite guests

Ventura - Epicurean

Azura - Epicurean

Please book your suite breakfast to avoid disappointment.

*If you have chosen Traditional Club Dining you have the opportunity to sit at a different table to the one you dine at in the evening, with other guests or on your own. This applies to breakfast and lunch.

Duty-free Liquor products sold via the shops will only be available to take home.
You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

The Liquor and Tobacco shops on all P&O Cruises Ships offer a comprehensive range of spirits, cigarettes and tobacco. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you may encounter ashore during your cruise. Internet pricing is not included in the guarantee. The shops are shut when the ship is in port.

Duty-free shops are located in the below locations by ship:
Azura - Emporium - Deck 6
Arcadia - Emporium - Deck 3
Aurora - Piccadilly Court - Deck 6
Britannia - Deck 6
Iona - The Avenue - Deck 7
Ventura - Emporium - Deck 6

If you would like to purchase a bottle of spirits for in-cabin consumption during your cruise you may do so by ordering via room service.

Intra EU Cruises (Cruises visiting only Countries within the European Union)

On an intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

Price Guarantee

The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the cruise. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on-board account. If you have not yet purchased and have proof of the cheaper price ashore, the shop will price match for you.

Guests under the age of 18 (under 21 when in United States of America waters and in the United Arab Emirates) will not be permitted to purchase duty-free alcohol or cigarettes.

Guests may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the shops on-board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

Please see "Can I purchase Duty Free Liquor and Tobacco on board?" for further information.

Freedom Dining is perfect if you'd rather go with the flow and be flexible as you can dine anytime from 6.00-9.30pm. Table sizes range from two to eight people, which are provided on a first come, first serve basis. At peak times, we'll give you a pager to let you know when your table is ready, so you can sit back and relax with a drink in the bar.

Freedom dining is available in the following restaurants:

Arcadia - The Meridian Restaurant (Upper tier)
Aurora – The Medina Restaurant
Azura - The Meridian and The Peninsular Restaurant
Ventura - The Cinnamon and The Saffron Restaurant
Britannia -The Peninsular and Meridian Restaurant
Iona - Aqua, Coral, Pearl and Opal Restaurants
Arvia - Zenith and Meridian Restaurants

Afternoon tea is served on a ship day once a week on-board our ships. Partake in the quintessentially British tradition in the main restaurants and savour a classic selection of finger sandwiches, freshly baked scones and delectable cakes, all served at your table with a choice of thirst-quenching hot drinks. For a more relaxed affair, help yourself to a casual afternoon tea at the buffet restaurants.

The Market Café (Britannia)

Settle into a cosy world of temptation at Market Café. With a fresh menu full of delectable treats, this luxurious haven in the heart of Britannia’s atrium offers something sweet for every palate. Market Café is home to its very own flavours of Jude’s ice cream from the award-winning, family-run dairy in Hampshire. Why not try Cherries & Clotted Cream in a decadent sundae? Tuck into tasty handmade biscuits and exquisite cakes, including gluten-free options. Fancy something a little finer? Eat like royalty with an indulgent dish from our Fine Pâtisserie range. Unwind with a Costa coffee and treat yourself to wow-factor food as you enjoy glorious views out to sea.

Afternoon Tea in our buffets (Azura, Ventura, Britannia)

For these ships, Afternoon Tea is usually held in the buffet restaurants (included) and in Epicurean/Market Café (additional charge)

Afternoon Tea at Ocean Grill (Arcadia)

Head to The Epicurean to feast on playfully decadent delights and treat yourself to an afternoon of delicious indulgence. We’ve taken classic afternoon tea to unexpected new heights with sweet and savoury surprises, served with a wide array of speciality teas.

There are cinemas on all the P&O Cruises ships.

On Arvia, films are shown in Ocean Studios (Deck 6) - there are three separate movie cinema screens within this area. There is also a Sea Screen under the dome on the pool deck. This will show movies sometimes as well, such as movies under the stars or sing-along films.

On Ventura, films will be played in the theatres (Prom and F deck)

On Britannia, films are shown in The Studio (Deck 7)

Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck)

Arcadia has a boutique cinema, The Screening Room (Prom deck)

Ocean Studios (Deck 6) on board Iona has four screens showing the latest films and old classics.

On Aurora the cinema is called The Playhouse (D deck)

Details of which films will be shown in the cinemas can be viewed under the question "What films are shown on board?"

Show times will be detailed in the Horizon newspaper on-board.

A selection of movies can be watched in all cabins on board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on board. Theatre Seats

You’ll be able to view any bookable events via My P&O Cruises before your holiday and book Signature performances in our theatres from 14 days prior to departure. You may also book once you’re on board using My Holiday. While we will accept walk-ins if space allows, we strongly recommend pre-booking your theatre shows to guarantee a space to enjoy an evening of entertainment.

Please refer to your daily Horizon paper when you get on board for the booking details of each event.

If a guest has Casino Credit that needs to be used but they have had cancellations due to COVID-19, they should contact Ocean Players Club via https://oceanplayersclub.com/contact/ for a new voucher to be generated.

On-board gaming

You’ll find a casino on board all our ships and all offer numerous ways to chance your hand with lady luck.

*With the addition of the Arcade on board Ventura, this falls under the jurisdiction of the casino, therefore the use on on board credit is not permitted.

Table games

From Roulette to Three Card Poker and Blackjack, join our dealers at a hosted table and try your luck. Casino Chips can be purchased from your dealer. If you’re new to gaming, pop along during the day for a fun and complimentary lesson.

Slot machines

You’ll find a large assortment of the most popular reel and video slot machines. Simply insert your cruise card or cash into the machine to begin. If you need assistance, casino staff are on hand to help. On all ships, receive a £5 free play slot bonus for your first £20 played. You will also earn free house beverages while you play (speak to a member of the casino team for more information).

Bingo

For some light-hearted fun, seek out the jackpot in an exciting game of bingo. You can win one of five cash prizes at every sea day session whilst the Mega Jackpot is in play. Bingo cards can be purchased from the Casino Cashier or at the venue.

Scratch cards

Our range of scratch cards offer the opportunity to win up to £20,000. Scratch cards can be purchased from the Casino Desk.

Virtual horse racing

Cheer your favourite filly across the line as you watch all the action unfold on the big screen. Bets can be placed with cash or charged to your on board account.

Payment options

Casino Chips can be purchased in cash from the Casino Dealers at any table or charged to your on-board account.
Slot machines can be played with cash or by inserting your cruise card directly into the machine.
Note: All winnings must be cashed out onto your cruise card. On-board spending money cannot be used in the casino.

Location and facilities

Arcadia - F deck. 1 x Three Card Poker table, 2 x Roulette table and 1 x Blackjack tables

Arvia - Deck 7 (Parade deck), 2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table. More information TBC

Aurora – Prom deck 7. 1 x Three Card Poker table, 1 x Blackjack table and 2 x Roulette tables

Azura – F deck. 1 x Three Card Poker table, 1 x Blackjack table, 1 x Fun 21 table and 2 x Roulette tables

Britannia - Tween deck, deck 6. 2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table

Iona - Parade deck (Deck 7). 2 x Three Card Poker table, 2 x Blackjack table, and 2 x Roulette table

Ventura - F deck. 1 x Three Card Poker table, 1 x Blackjack table, 1 x Fun 21 table and 2 x Roulette tables

Age limits

Only those over the age of 18 may use the casino facilities.

Opening times

Sea day: Slot machines; 10am until late. Tables; 12pm until late
Port day: Approximately 30 minutes after sailaway until late.
Note: The gaming facilities within the casino are only available when the ship is in international water, opening times may vary by jurisdiction.

Unused casino chips

Casino Chips must be cashed in on board. If you take chips home at the end of your cruise they will be valid next time you sail.

If you accidentally forget to do this and take them home then please send them recorded delivery to:

Guest Support
P&O Cruises
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

Player balance refunds

Outstanding Player Balances of £10 or greater may be refunded by cheque by contacting Guest Support.

During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.

Yes, there is a theatre on board each of our ships.

Arcadia – The Palladium, located on the promenade, F & G decks with 736 seats.

Arvia - Headliners Theatre, located on decks 6 & 7.

Aurora – The Curzon Theatre, located on the promenade deck with 668 seats.

Azura – The Playhouse, located on the promenade and F deck with 788 seats.

Britannia – Headliners Theatre, located on deck 6 & 7 with 980 seats.

Iona – Headliners Theatre, located on deck 6 & 7 with 950 seats.

Ventura – Arena Theatre, located on the promenade and F deck with 788 seats.

General information:

Headliners Theatre Company perform incredible original shows regularly throughout each cruise. Further details of show times and how to book these performances and more can be found on My P&O Cruises and once on board, the guest portal My Holiday or Horizon newspaper.

Wheelchair spaces

Arcadia: There is wheelchair access on all of our decks to the Palladium Theatre where you can enjoy the evening entertainment. The designated area for wheelchairs is on Deck 2 along with signs for wheelchair companions. There are also signs down on the starboard and port side of Deck 1 if you feel more comfortable entering the Palladium Theatre that way.

Aurora: There is one ramp that allows access to the port and starboard side of Deck 7 with parking access for four wheelchairs and three seats on each side. These seats are labelled as reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats are also labelled as reserved.

Azura: There is one ramp that allows access to the port and starboard side of deck 7 with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.

Britannia: Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, it’s labelled as reserved for wheelchair. Deck 6 forward has 16 seats which are reserved for wheelchair users.

Iona: All entrances to the theatre have wheelchair access and there are designated wheelchair places on the front row, accessed from Deck 6 and next to the entrances on Deck 7.

Ventura: On Deck 7 there’s a centre ramp to access port side and starboard side with three wheelchair spaces either side along with three accompanying seats either side (6 wheelchairs in total). The back row has two steps to negotiate on starboard and port side - seats here are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions.

The nightclubs will be open with brand-new live music nights for you to sit back, close your eyes and lose yourself to the beat. You will need to pre-book and can enjoy sets from our party band, PULSE, long into the evening.

Arcadia – The Glove, situated on F deck.

Arvia - Details TBC.

Aurora – Masquerade, situated on the Promenade Deck.

Azura – Manhattan, situated on the Promenade Deck.

Britannia – The Live Lounge, situated on Deck 7.

Iona – The Club House, situated on Deck 7.

Ventura – Havana, situated on the Promenade Deck.

There is a sports channel on allships called 'Sport 24' whichoffers coverage of major sporting events including:

FIFA World Cup Play Offs
FIFA World Cup Qualifiers
ATP Masters Tennis
ATP World Tour Finals
Augusta Masters
Australian Open Tennis
Bundesliga
Euroleague Basketball
European Rugby Champions Cup
Motogp
NBA
NHL
National Rugby League
PGA Championship
Premier League
Roland Garros
State Of Origin Series
T20 Big Bash League
The Open Championship
UEFA Champions League
UEFA Europa League
US Open Golf
US Open Tennis
Wimbledon
Winter Olympics
Ryder Cup Golf
2018 FIFA World Cup

Full details of the sporting events shown on-board can be viewed via http://www.sport24-tv.com dedicated websitefor this channel which includes both a regularly updated news page and a full four week schedule so you will know exactly what sporting coverage you can expect whilst on-board. Please ensure you click on the "AT SEA" tab on the website to ensure you are seeing the correct schedule.

Please note inclusion on the list does not guarantee coverage on-board and we are not able to guarantee coverage of any specific match or event.

Sport 24 will be shown in selected bars and lounges around each ship.

There are provisions for card games to be organised on all the P& O Cruises ships.

On cruises with seven days or more at sea, games such as bridge feature on all cruises except Azura and Ventura. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability).

The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improverclass, both approximatelyone hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.

Tournaments will be advertised in the daily Horizonpaper, other card games can be arranged upon request.

The following games are available on each ship:

Arcadia

Chess
Scrabble
Dominoes
Cribbage
Rumikub
Various puzzles

Aurora

Countdown
Draughts
Trivial Pursuit
Monopoly
Scrabble
Mah-jong
Chess
Backgammon
Various jigsaws
Checkers

Azura

Monopoly
Rummikub
Dart board (Brodie's pub, deck 6 F Deck)

Britannia

Cribbage Set
Game Backgammon
Board Cludeo
Boggle
Catch Phrase
Chequers
Chess
Connect 4
Countdown Board Game
Draughts
Frustration
Indoor Rummikub
Jenga
Ludo
Mah-jong Set
Monopoly
Pass the Pigs
Pictionary Party
Playing cards
Scrabble
Soundtracks
Tell Me
Trivial Pursuit
Uno card Game
Who Wants to be a Millionaire
Yahtzee Milton Bradley
Yahtzee Score Pad

Ventura

Scrabble
Backgammon
Pictionary

Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto My P&O Cruises and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via My P&O Cruises up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.

Dress codes are in place in most areas around the ship, but not all of them. Please see below which venues the dress codes don’t apply in.

Arvia – Buffet, 6^th Street Diner, The Olive Grove, Keel and Cow, The Glass House and The Beach House

Arcadia – Buffet

Aurora – Buffet, The Glass House and The Beach House.

Azura - Buffet, The Glass House and The Beach House.

Britannia – Buffet, The Glass House and The Beach House.

Iona – Buffet, The Olive Grove, Keel and Cow, The Glass House and The Beach House

Ventura – Buffet, The Glass House and The Beach House

All ships can cater for the following diets;

Vegetarian

Pescatarian fish

Low /no fat

Low salt /no salt

Lactose intolerant /dairy free

Gluten /wheat free /coeliac

Low cholesterol

Diabetic

Kosher

Vegan

Should you require any of the above diets please call our Customer Contact Centre, please visit our website for contact details, prior to sailing.

Once on board please make yourself known to either the Headwaiter or Restauarant Manager to ensure a smooth process.

You may find the following question useful: Can you provide a Kosher diet?

Nut Allergies

We do cater to guests with Nut Allergies. However these guests will need to call our Personal Cruise Experts to inform us before they embark. We would strongly advise letting us know when making your booking.

We will endeavour to meet requirements but are unable to guarantee specific branded items. Meals will also have to be pre ordered the day before in some circumstances.

We do have a limited selection of nuts offered at the buffet during some meals. Many of the food items also do contain traces of nuts.

Food containing traces of nuts would be available in all venues including Bars.

Please be aware some meals at the buffet restaurant will be made with nuts as the ingredients.

Milk Options

As well as cows milk we have a variety of options available on board.

Alpro/Provamel Soya Milk (sweetened or unsweetened Long Life), Oat Milk, Goat's Milk, Lacto Free Milk, Rice Milk and Unsweetened Almond Milk are all available upon request. These are available as standard on board however please speak to a crew member to ask for these as and when you require them.

If you require a high quantity of a particular milk, please send us an email to diets.reservations@carnivalukgroup.com at least 8 weeks* prior to departure to ensure your request can be ordered.

*Requests can still be made within 8 weeks, however this request cannot be guaranteed and is subject to availability on board.

Wheat/Gluten Free Coeliac Diet

Our chefs can prepare a variety of Gluten Free meals and the Main Restaurants have Gluten Free meals denoted by the GF symbol to enable guests to make an informed choice without having to pre-order. However, guests can make a request via the Head Waiter if the guest does not find anything suitable for them from the choices highlighted

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available and Gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for Dietary products including Gluten Free items, for guests to help themselves to at Breakfast, Lunch and Dinner.

Kosher meals

Please see the question 'Can you provide a Kosher diet?'.

Halal Diet

There is a limited range of Halal food available upon request, please note we cannot guarantee specific items.

There is a significant difference between an allergy and intolerance:

A food intolerance is difficulty digesting certain foods and having an unpleasant physical reaction to them.

A food allergy is when the body’s immune system reacts unusually to specific foods. Although allergic reactions are often mild, they can be very serious:

Common symptoms of an allergic reaction:

Sore, red or itchy eyes

Runny or blocked nose

Swelling of the lips

Coughing, dry, itchy and swollen throat

Coughing, wheezing and shortness of breath

Nausea and feeling bloated, diarrhoea and or vomiting

Itchy or a rash on the skin

When a person has a severe reaction to an allergen, this could lead to fatal anaphylactic shock.

There are 14 allergens set out by the Food Standards Agency which are:

Celery – this includes celery stalks, leaves, seeds and the root called celeriac. You can find celery in celery salt, salads, some meat products, soups and stocks.

Cereals containing gluten – wheat (such as spelt and Khorasan wheat/kamut), rye, barley and oats is often found in foods containing flour, such as some types of baking powder, batter, breadcrumbs, bread, cakes, couscous, meat products, pasta, pastry, sauces, soups and fried foods which are dusted with flour.

Crustaceans – crabs, lobster, prawns and scampi are crustaceans. Shrimp paste, often used in Thai and south east Asian curries or salads, is an ingredient to look out for.

Eggs – eggs are often found in cakes, some meat products, mayonnaise, mousses, pasta, quiche, sauces and pastries or foods brushed/glazed with egg.

Fish – you will find this in some fish sauces, pizzas, relishes, salad dressings, stock cubes and Worcestershire sauce.

Lupin – Lupin is a flower but it’s also found in flour. Lupin flour and seeds can be used in some types of bread, pastries and even pasta.

Milk – milk is a common ingredient in butter, cheese, cream, milk powders and yoghurt. It can also be found in foods brushed or glazed with milk and in powdered soups and sauces.

Molluscs – these include mussels, and snails, squid and whelks but can also be commonly found in oyster sauce or as an ingredient in fish stews.

Mustard – liquid mustard, mustard powder and mustard seed fall into this category. This ingredient can also be found in breads, curries, marinades, meat products, salad dressings, sauces and soups.

Nuts – not to be mistaken with peanuts (which are a legume and grow underground), this ingredients refers to buts which grow on trees, like cashew nuts, almonds and hazelnuts. You can find nuts in breads, biscuits, crackers, desserts, nut powders (often used in Asian curries), stir-fried dishes, ice cream, marzipan (almond paste), nut oils and sauces.

Peanuts – peanuts are actually a legume and grow underground, which is why it’s sometimes called a groundnut. Peanuts are often used as an ingredient in biscuits, cakes, curries, desserts, sauces (such as satay sauce), as well as in groundnut oil and peanut flour.

Sesame seeds – these seeds can often be found in bread (sprinkled on a burger buns), breadsticks, houmous, sesame oil and tahini. They are sometimes toasted and used in salads.

Soya – often found in bean curd, edamame beans, miso paste, textured soya protein, soya flour or tofu, soya is a staple ingredient in oriental food. It can also be found in desserts, ice cream, meat products, sauces and vegetable products.

Sulphur dioxide (sometimes know as sulphites) – this is an ingredient often used in dried fruit such as raisins, dried apricots and prunes. You might also find it in meat products, soft drinks, vegetables as well as in wine and beer. If you have asthma you have a higher risk of developing a reaction to sulphur dioxide.

There is a clear distinction between a Gluten Free Diet and Ceoliac Disease:

Someone who has a gluten intolerance will suffer from short-term bloating or stomach pain if gluten is consumed.

Ceoliac disease is much more serious – it’s a condition where the small intestine becomes inflamed and unable to absorb nutrients. It can cause a range of symptoms including diarrhoea, abdominal pain, bloating and in severe cases can lead to hospitalisation.

Yes, decaffeinated tea is available in the club and freedom restaurants, along with a wide selection of TeaPig decaffinated and herbal teas for purchase.

The bars serve decaffeinated coffee and decaffinated Costa coffee is available for purchase. If you require decaffeinated coffee in your cabin, this can be requested on board.

Suitable alternatives are supplied if the above is not available.

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the ‭cruise.

Wine brought on-board may be consumed in the dining rooms, bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle, per occasion which will be charged to your on board account. Spirits or liquor brought onboard can only be consumed in guests' cabins.

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on-board. You will need to declare and hand over any alcohol bought in port at the gangway. It will be stored and returned to you prior to the end of the cruise, at no charge.

If a bottle of wine/Champagne has been bought for you through P&O Cruises gifts, you will need to ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

On eligible cruises, you are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of your cruise.

Should you wish to enjoy a drink in your cabin, please refer to the in cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively stocked mini bars in all cabins.

Guests are expected to drink responsibly. This applies at the terminal, on-board and on-shore excursions. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol.

Spa treatments and services are available to book from approximately 120 days prior departure.

If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111

Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP&O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1ST

If you wish to purchase any products from the spa after your cruise please visit www.timetospa.com

Steam Room

The steam rooms are complimentary on board Aurora. Britannia has two steam rooms on board - the one steam room outside the gym changing rooms is complimentary.

On board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia & Britannia only. Endless Oasis pools on Ventura & Azura do not incur a charge).

Sauna

The sauna is complimentary on board Arcadia, Aurora, Azura, and Ventura.

Locations:

Arcadia - Steam room located in the Thermal Suite and the Sauna located next to the Hydropool. Both are unisex facilities.

Aurora - Steam room and sauna are in the spa and are unisex facilities.

Azura - There is a unisex steam room in the Thermal Suite and separate sauna facilities located in the male and female changing rooms.

Britannia - There is a complimentary unisex steam room outside of the gym changing rooms of the spa. The Thermal Suite (charges apply) has a sauna/steam room.

Iona -

Ventura - There are separate steam rooms and saunas in both of the male and female changing rooms. There is also a unisex steam room in the Thermal Suite.

You may also find the following question useful What facilities & services does the spa and salon offer?

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There is a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages which are available for wine, soft drinks and coffee. Something for all tastes.

Soft Drinks & Coffee

Soft drinks - You may also take advantage of a soft drinks package.

Coffee - A coffee card is available to purchase that allows 10 Primo (12oz) Costa coffees (Americano, Latte,Cappuccino or Iced Coffee's) once on-board. You can purchased prior to embarkation by calling our Customer Contact Centre (please visit our website for contact details) or once on-board.

A range of iced coffees, creamy coolers and iced teas to help quench your thirst in the heat of the sun from Costa Coffee. Further details will be available on-board.

Bottled Water

Bottled water can be purchased from the in cabin menu and from all bars around the ships.

In Cabin

In Cabin Spirits are available for you to purchase on-boardvia room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

Non Alcoholic

We offera selection of non alcoholic beverages including:

Soft drinks

Mocktails

Becks non alcoholic larger

Nonalcoholic wines

General

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Great service comes as standard.

While tipping isn’t required or expected on board, rest assured good service and good times are all part and parcel of your P&O Cruises holiday.

On other holidays you’ll tip the waiter after a fabulous dinner, the bar staff for your tropical cocktails, housekeeping for your fresh towels and inviting beds… On a P&O Cruises holiday, you’ll enjoy the same levels of fantastic service but tipping isn’t required or expected. Instead, you can relax and soak it all up, knowing good service and good times are all simply part and parcel of your experience.

What does great service mean to you? We take thousands of guests away each year and know everyone wants something slightly different from their holiday. We take care of every little detail so you can enjoy an effortless time; free to relax, recharge and experience countless ‘this is the life’ moments. We’re proud that two out of three guests choose to holiday with us again and are committed to providing great service and exceptional holidays at no extra cost.

P&O Cruises do not charge a service charge when purchasing drinks onboard.

During the day, you can dress in whatever you like. However, on all our ships, we have two dress codes that apply in the evenings: Evening casual and Black tie. Nights where the dress code is Evening Casual, you can bring out your best shirt, dress and smart, dark denim. For nights where the dress code is Black Tie, make sure to pack your best tux, suit or cocktail dress.

There are some venues on each ship where dress codes don’t apply, so make sure to check your Horizon paper that’s delivered to your cabin each day to check where these are, as they vary ship by ship. For those travelling on family-friendly ships, dress codes also don’t apply to children aged 12 and under.

When you log in to My P&O Cruises, you’ll be able to see what dress code you can expect each day throughout your holiday. However, these are subject to change and final dress codes details will be confirmed when you’re on board.

How many Black Tie nights will there be?

As a guide, based on length of cruise:

Arvia and Iona:

2-10 nights – 1

11-14 nights – 2

15-19 nights – 3

Rest of fleet:

1-6 nights – 1

7-10 nights – 2

11-13 nights – 3

14-19 nights – 4

Alcohol policy

We believe that responsible drinking is a valued and enjoyable part of a cruise. However, we ask that our policy for the responsible consumption of alcohol is adhered to at all times. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol. We may also confiscate alcohol in the terminal and at the gangway.

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 litre of wine, Champagne, beer, spirit, or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise. If this alcohol is consumed in the dining rooms, bars, restaurants or lounge areas, it will be subject to a corkage fee of £20* per bottle, per occasion which will be charged to the guest’s on-board account.

Coming into effect on 1 February 2018, and for all cruises sailing after this date, any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge.

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account.

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise.

Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively-stocked mini bars in all cabins.

The consumption and enjoyment of alcohol in a public area will always be subject to our responsible drinking policy. Bar staff may refuse service if a guest appears to be inebriated. Any offensive or unruly behaviour may result in individuals or the whole group being asked to leave the venue. Dangerous or violent behaviour is not acceptable and may result in individual guests or whole parties having their holiday terminated and having to make their way home at their own cost. Anyone under the age of 18 (under 21 when in United States of America waters) will not be served alcoholic beverages on board and must not be in possession of alcohol. Please don’t be offended if we ask you to verify your age.

It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board, although 16 and 17 year olds may be bought modest amounts of beer, cider or wine to drink with a meal in the restaurants when accompanied by a parent or legal guardian.

*Price subject to change.

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety.

All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas.

Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.

There is a limit to the amount of alcohol you can bring on board. For further information on bringing and consuming alcohol on board, please also view the question - Can I bring alcohol on board to consume in my cabin or in restaurants? and Can I consume my duty free purchase in my cabin and around the ship?

Select Dining is wonderfully flexible, allowing you a change of scene and the opportunity to dine with different people. These are bookable either before you sail on My P&O Cruises, or once you arrive on board via My Holiday. If the Select Dining venue shows 'Please enquire on board', this means that it is not pre-bookable.

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant. Although children are welcome to dine in these restaurants, there are no child menus and no child prices.

Please note: Select Dining venues can be very popular restaurants with a high demand for bookings. If you feel you may be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

Arcadia

Ocean Grill - View example menus - additional supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £22.95
(Cruise Length 3-7 Days) Dinner - £17.95
(Cruise Length 8+ Days) Dinner - £15.00

Sindhu at East- View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Aurora

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required.

*The Beach House - View example menus - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

* there may be additional supplement charges for some items on the menu

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Azura

The Epicurean at Seventeen - View example menus
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required

*The Beach House - View example menus No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

* there may be additional supplement charges for some items on the menu

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

Britannia

The Epicurean Restaurant - View example menus
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

* there may be additional supplement charges for some items on the menu

The Limelight Club (adult only) - View example menus
Dinner - if pre-booking, prices from £25.00 - £28 (price dependent on act) - up to £35 if booking on board (price dependent on act)

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required

Market Cafe
Day Menu - All items are individually priced. No booking required

Iona

Sindhu - View example menus
A La Carte - All items are individually priced.
Starters from £5.50
Mains from £9.00
Desserts from £3.50

The Beach House - View example menus
Cover charge from £7.50

The Glass House - View example menus
A La Carte all day dining - All items are individually priced.
Starters from £2.75
Mains from £8.00
Dessert from £4.50

The Epicurean - View example menus
Cover charge from £28

The Limelight Club - View example menus
Dinner - if pre-booking, prices from £25 - £28 (price dependent on act) - up to £35 if booking on board (price dependent on act)

The Keel & Cow - View example menus
A La Care all day dining - All items are individually priced.
Starters from £4.00
Mains from £5.50
Desserts from £3.00

The Olive Grove - View example menus
Charges apply to selected dishes:
Middle Eastern Beef Kota Hanging Kebab - £4.50
Fritto Misto - £4.50
Seafood, Chicken and Chorizo Paella - £4.50
Slow-cooked Moroccan Lamb Tagine - £4.50
French Fries - £1.00 (Parmesan Cheese or Truffle Oil for an extra £0.50)
Handcrafted Turkish Baklava £2.00

Eric Lanlard's Afternoon Tea - View example menus
Cover charge from £17.50

Local Food Hero Taster Menu - Kjarten Skjelde
Cover charge from £30

Ventura

The Epicurean at The White Room - View example menus
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

The Glass House - example menus
All day dining – All items are individually priced on the menu. No booking required

You may find the following questions useful, What restaurants are on each ship? and What is included in the fare?

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship, and if you are found in possession of any of these items, they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana. While certain CBD products used for medicinal purposes may be legal in the US, THEY ARE not legal in all the ports we visit and therefore THESE ARE also considered prohibited items.

All firearms including replicas, imitations and their components

Air, BB or pellet pistols or rifles

Any other projectile-weapon (e.g. paint ball guns)

All ammunition

All explosives, including imitation explosives and devices

Fireworks, flares, pyrotechnics (excluding those which are part of the vessel's lifesaving equipment and which have been properly manifested)

Sharp pointed weapons including throwing stars

Knives with a blade longer than 4 inches / 10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc.

Open razors or scissors with a blade longer than 4 inches / 10.16 cm

Skean Dhus or Kirpans

Spears or spear guns

Crossbows, crossbow bolts and long bow arrows

Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku

Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)

Flammable substances and hazardous chemicals unless carried in limited quantities and in accordance with company instructions (e.g. charcoal, petrol, methylated spirits, paint thinners etc.)

Any other item made, adapted or intended for use as an offensive weapon

Stun devices

Handcuffs

Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.

Any remotely controlled or autonomously flying devices, toys or drones

Self-balancing hover boards, air wheels, electric bicycles/scooters, or Segways (except those provided by the Company for shore excursions and for use onshore by passengers with a disability as a mobility device)

Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks, helium-filled balloons, and aerosol cans

Emergency Position Indicating Radio Beacons (EPIRB) ham radios, communication scanners, wide-band receivers, satellite phones, transformers, lasers and laser pointers

Inflatables – with the exception of children’s swimming aids

Fancy dress, novelty clothing or outfits that feature any inappropriate or offensive language or images are not permitted on board. We reserve the right to deny embarkation to guests who are inappropriately dressed. The only exception to this is official P&O Cruises theme nights, where guests are invited to dress up in line with the theme.

Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area

Any items or amounts of currency prohibited by customs regulations

Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

Loyalty points are awarded when you have completed a cruise.

Once you have spent at least 15 nights on board (150 points), you automatically become a member and enter at the Pacific Tier. When you join us for your next cruise, you will be entitled to Pacific Tier benefits.

As points are awarded at the end of a cruise, you cannot move up a tier mid-cruise. Instead, you will enjoy

the additional benefits when you join us for your next cruise.

Yes. Purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in on the date of embarkation, not on the date of purchase. The discount on shore excursions that are paid for pre-cruise is not dependent on your spending of allocated non-refundable on-board credit. For a World Cruise, purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in at the start of the segment in which the activity is taken, and not the date of embarkation.

P&O Cruises offers the very best in cruise entertainment. Days can be filled with as much or as little as you want, whilst evenings are no doubt the social highlight.

With a range of activities and entertainment taking place throughout the day, you’ll struggle to fit everything in. From dazzling West-End style performances in the ship's theatres to comedy and live music, piano recitals and tribute bands. Cinema and film screenings, dance classes, pub quizzes, sports tournaments, cookery demonstrations and even special interest seminars you’ll be spoilt for choice. You’ll also find traditional card and table games, along with the latest slot machines in our casinos and if you are in the mood for dancing, head for one of our themed nightclubs with where the bars are well stocked with your favourite refreshments.

Of course, some days you just want to relax with a good book and do nothing at all. On these days you’ll find plenty of comfortable sun lounges outside and soft chairs inside to simply relax and do nothing at all.

Families will love the flexibility of The Reef children’s clubs, which offer safe havens for teens and little ones alike.

Our family-friendly cruise ships, Azura, Britannia and Ventura, are packed with lots of exciting features that will definitely tick all your boxes. Each family friendly ship offers dedicated clubs for all ages from morning till late evening. In addition to the clubs a night nursery, children’s tea, discos and activities are all included in your fare!

The P&O Cruises exciting free on-board programme for 2 – 17 year olds is called The Reef. Split into four distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers, to keep children of all ages entertained safely throughout the day and evening and to ensure that they have the chance to make friends of their own age. In Addition to The Reef, we have a Night Nursery for children aged between 6 months and 4 years of age.

We encourage all children to use our fantastic children's facilities however we don't provide one-on-one support or care. If your child needs this, a parent or carer needs to be present at all times.

If your child has a disability and would like to take part in our activity programme, speak with our Youth Team to arrange a chat with our Youth Manager. We can then do our best to make sure they have a fun and safe holiday.

When it comes to dining we lay on a special early tea (time and location will be confirmed once on board) with children’s favourites to suit younger tastes. If you prefer the relaxed, informal buffet is available from early morning to late evening and has a wide selection of dishes. Or if you’d rather all dine together in the Freedom and Club dining restaurant, that’s great fun for families too.

Our clubs feature secure entry systems to allow authorised entry only. Children 12 years and under are required to be checked in and out of their age-specific club by on of their registered carers. This means that only pre-authorised adults will be able to collect your child/ren from the club. Please make sure parents/guardians who are collecting the child have their ship ID available for inspection.

Children under the age of 18 may NOT sign out your younger children.

In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, however parents/guardians will be contacted to return if assistance is required.

Pools

Children are welcome to use the family-friendly pools, however due to public health regulations, children in nappies, swim nappies, pull-ups and those who are not completely toilet-trained are only permitted to use designated pools.

Iona - Only permitted to use the zero depth part of the infinity Pool (Deck 16,aft) and the SkyDome Pool (Deck 16)

Arvia - Only permitted to use the children’s water play area, Splash Valley (Deck 18, aft).and Panorama Pool (Deck 18 aft)

If you’ve never been on a cruise before, you’re in for a treat. With round-the-clock entertainment, a vast range of mouth-watering menus, relaxing pools and wellness facilities to experience on one of our holidays… you’ll be spoilt for choice every single day. Here are just some of the many activities you can expect to enjoy:

Spectacular entertainment

Show-stopping theatre performances, live bands, comedians, movies on the big screen, quizzes, casino nights, guest talks, optional activities and so much more is on offer.

· Pools and relaxation

Each ship has several pools of varying sizes and depths, plus a number of whirlpool spas. Some are even covered by a retractable glass roof.

Outdoor sports

Have a game of football or table tennis, practice your swing in the golf nets and stretch your legs on the sports deck, promenade or – on selected ships – the jogging track.

Sumptuous food throughout the day

From classic British recipes with a contemporary twist to a world of exotic flavours, there’s so much to choose from – and so much is included in the price of your holiday.

Spa experiences

Unwind with a massage or rejuvenate in a hydrotherapy pool. With soothing spa facilities waiting for you on our ships, you can take restoration and relaxation to a whole new level.

Gym

Get energised in your ship’s state-of-the-art gym, equipped with Technogym machines including bikes, treadmills, cross trainers and steppers, as well as free weights.

Children’s clubs

With four separate clubs for different age groups on each of our family-friendly ships, there’s a whole range of activities for children, from arts and crafts to discos and games consoles.

And on top of all that, you get to sail past breathtaking scenery and explore a range of diverse places that you’d be hard-pressed to see with a land-based holiday. With so much variety on a P&O Cruises holiday, every moment brings something new. We believe you won’t find a holiday anywhere else that can offer you the breadth of destinations, the scale of adventure, the range of experiences and the calibre of dining and entertainment (did we forget to mention accommodation?) for the same price.

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - Children are welcome to use the family-friendly pools, however due to public health regulations, children in nappies, swim nappies, pull-ups and those who are not completely toilet-trained are only permitted to use designated pools.

Iona - Only permitted to use the zero depth part of the infinity Pool (Deck 16,aft) and the SkyDome Pool (Deck 16)

Arvia - Only permitted to use the children’s water play area, Splash Valley (Deck 18, aft).and Panorama Pool (Deck 18 aft)

The pools on board are unsupervised and children under the age of 16 must be supervised by a parent or guardian at all times.

Whirlpools - The whirlpools on-board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian

Gym, Saunas and Steam Rooms - Saunas and steam rooms have restrictions to those under the age of 16.

Children under 14 years are not permitted to use the gym, sauna and steam room.

Children aged 14-16 years must be accompanied by a guardian over the age of 18 when using these facilities and may only use the cardio equipment in the gym.

The Retreat - On-board Azura, Britannia, Iona and Ventura is reserved for adults only and therefore entry is only allowed for those aged 18 years and over.

Nightclubs - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on-board.

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on-board.

Children under the age of 12 are not permitted to use the lifts unless accompanied by an adult.

Restricted areas (ship specific):

Azura

The Planet bar is for guests over the age of 18 after 10pm.
All other venues are family friendly.

Britannia

Headliners Theatre - Children under the age of 13 must be accompanied by a parent or guardian.
The Live Lounge - Is strictly reserved for those over 16 years unless accompanied by a parent/ or adult guardian at family events and suitable entertainment.
All restaurants - Children under the age of 13 must be accompanied by a parent or guardian.
All Bars - Children under the age of 16 must be accompanied by a parent or guardian.
The Limelight Club - Is strictly reserved for those over 16 years. Children aged 16 and 17 years must be accompanied by a parent/ or adult guardian

Iona

There is a section in the In Cabin TV called 'FAQ's - Travelling as a Family' which notifies guests of the venues which children are not permitted to use:

The 710 Club - reserved for adults only

The Limelight Club - reserved for adults only

There is a Late Night Comedy show once a cruise in The Club House at 11.30pm which is advertised as having adult material so wouldn't be suitable for our younger guests.

Under 16 years must be accompanied in all bars.
Under 13 years must be accompanied in all venues.

All swimming pools are family friendly and the Splash Zone and Panorama Pool (Deck 18) aft are for the use of children in swim nappies (this is despite the sign that says otherwise - the sign can’t be removed due to USPH requirements when sailing within American waters).

Ventura

Metropolis bar is for passengers over the age of 18 after 10pm.
All other venues are family friendly. However, children under the age of 13 must be accompanied by an adult.

Look above you... there’s your data. Travelling 44,000 miles to space and back again. Given the distances, transmission will be slower than at home and can occasionally be impacted by weather or the ship’s position. We do our best to keep everyone moving by closely monitoring and managing the connections but, please remember, speed will vary and intensive activities like streaming content may not always work and are excluded from certain plans.

Here’s why: at home, internet signals travel through cables to transmit information. At sea, these same signals must travel thousands of miles to satellites that beam the information back to land. Given the distances involved, there will be some latency or delay between when information is requested and delivered. Additionally, satellite internet may intermittently experience blockage or an instance where the internet antenna on the ship may not have a direct view to a satellite due to a large object such as those beautiful mountains over there...

There could be several reasons why your device does not connect.

First, make sure your Wi-Fi is switched on; if not, please do so. Next, look for our Guest Wi-Fi network and connect to it. Although we try to ensure complete coverage throughout the ship, including cabins, there are some areas of low/no coverage due to the complexity of the ship’s internal architecture. We recommend that you test your connection in a public area like the atrium. If this does not help, try restarting your device and logging in again. If you continue to experience difficulties, please speak to Reception for assistance.

If you are feeling technical, you can also double check your network and IP address settings. If correctly connected to our Guest Wi-Fi network, the device IP address should start with: 10.26.___.___. The following settings are typical for most devices:

1. DHCP setting is enabled (to automatically pick up an IP address from our system)

2. No static IP address, Netmask, Gateway or DNS is set

3. No proxy server is set in your browser.

The above is for informational purposes only and should not be considered a recommendation for alterations to your device. We cannot support you in any changes you may choose to make to your device. We would strongly recommend you make a note of all original settings prior to any changes you may decide to make.

Various reasons can contribute to login failures, but the main reason is credentials (surname, cabin number, cruise card, or date of birth) that do not match those in our system. Please ensure that the credential information used at login is correct; remember the Cruise Card field requires the last four numbers printed under the barcode.

If you continue to experience difficulties, please speak to Reception for assistance.

You may use multiple devices on one package but can only use a single device at any one time. If you wish to use multiple devices simultaneously, you will need to buy additional packages. To switch to a different device, make sure it is connected to the Guest Wi-Fi network. Type internet.pocruises.com on the browser tab of the device you are trying to connect with and enter your username and password. A new page will appear. Click on the 'Disconnect other device' button and start surfing the internet using this new device.

An alternative method is to type ‘logout.com’ into the address bar of the browser of the connected device. A logout confirmation page will appear. At that point, connect the new device to the Guest Wi-Fi network and launch the browser.

If you are not logged in on any other device and you still can’t connect, please visit Reception and they will assist you.

For basic assistance using the service our team at Reception will be able to help.

Our team is available to assist with common issues concerning connecting to the on-board satellite-based internet service. We cannot troubleshoot or repair your device for advanced issues.

On some ships we have PCs that are available for general use in the Library. You may purchase an internet plan at these PCs or use a plan that you have already purchased.

Yes, some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth (such as video streaming). Examples of the kinds of websites that may be blocked have been listed below for reference:

Adult content
Alcohol and tobacco
Anonymisers
Drug abuse
File sharing
Malware
Nudity
Online gambling
Streaming hacking
Phishing
Proxy avoidance
Violent content

In addition, some internet services such as Wi-Fi (VoIP) calling, remote desktop connections and VPNs may not be available. Some email applications will not work without significant alterations to provider account or device settings. Unfortunately, we are not able to provide support for those alterations. Most email providers offer web-based access, and these will work in most cases.

Some websites may require authentication via a mobile phone if you’re using an unknown connection (e.g., Hotmail) or have set up two-factor authentication on your account.

Depending on your plan, there may also be certain additional limitations on what you can access; for more details see ‘What plan should I choose?’

When logging back into the internet, you will be given the choice to upgrade to a plan (where applicable, click the ‘Upgrade my plan’ button). The upgrade will take effect the moment you purchase it and will show as a separate item on your on-board account.

Please note: if you upgrade a daily plan, it does not extend the amount of time the plan lasts (you will still have 24 hours from when you first activated your original plan). If you desire additional assistance, please visit Reception.

Due to the nature of satellite internet connection on a moving ship, it is possible that interference, partial or full blockage, or bad weather will cause temporary interruptions to our service. If this happens, try to reload the page once as these time-outs can be brief; however, if the interruption is for a longer period you may wish to try again later.

In any event, if you are accessing the internet with a personal device, we recommend you switch off any background applications and disable any automatic updates on your device.

Should you feel that none of the pages you request are accessible, please contact Reception for assistance.

No; you will not be charged by your phone company for connecting to

our Wi-Fi. However, it is your responsibility to make sure that you are not using the mobile signal or data from your service provider. Often, your mobile phone provider will text you if you are on ‘roaming’ to alert you of fees you may incur.

You can turn off the mobile data service by going into your device settings and turning on the airplane mode. Depending on your device, airplane mode may initially shut down your Wi-Fi connection when turned on, but you should be able to turn Wi-Fi back on separately (look for the airplane and Wi-Fi signals showing together). P&O Cruises is not responsible for charges incurred via your mobile phone service provider.

To use a voucher, log in to the system as normal. At the bottom of the plan selection page will be a field marked ‘Voucher’. Enter your six-character voucher code and click the ‘Activate’ button

Note: you only need to activate the voucher once. Once activated you only need to log in and then select your active plan.

If you have any trouble redeeming your voucher, please check the following:

• If you currently have an active purchased plan, it will have to expire before you may activate your voucher.

• You may have one active voucher at once per folio.

• If you have an active voucher you will not be able to purchase an additional plan until the voucher expires.

On Arcadia you can run or jog on "The Promenade" deck 3.

On Arvia there is a jogging track on the Panorama deck, deck 18.

On Aurora you can walk on "The Promenade" deck 7 and jog on deck 13.

On Azura you can run or jog on "The Promenade" deck 7.

On Britannia you can run or jog on "The Sports" deck 18.

On Iona there is a jogging track on the Panorama deck, deck 18.

On Ventura you can run or jog on "The Promenade" deck 7.

All of the above locations are available for running or walking between set times for consideration of other passengers. Further details will be published on board.

Alternatively you may use the gym on-board, information can be found under Is there a spa and gym on board?

On Arcadia the Promenade Deck is approximately 530 meters. To walk a mile you need to walk 3 laps. Jogging around this deck is acceptable, however please be mindful of other guests using this deck.

On Aurora the Promenade Deck is approximately 460 meters. To walk a mile you need to walk 3.5 laps.

On Azura the Promenade Deck is approximately 414 meters, however, does not have a complete wrap around the ship, to walk a mile you need to walk just little under 4 lengths of the deck.

On Britannia you would need to walk 7 laps of the deck to equal a mile.

On Iona you would need to walk 7 laps of the deck to equal a mile.

On Ventura one lap of the Promenade Deck is approximately 460 meters. To walk a mile you need to complete 3.5 laps.

Arcadia

The Crows Nest has a circular dance floor which measures approximately 136 square metres.
The dance floor in the Globe measures 81 square metres.
Dancing also takes place in an area of The Retreat (size to be confirmed).

Aurora

In Carmen's, the approximate size of the dance floor is 80 square metres.

Azura

The Atrium where dancing may take place measures 31 square metres.
In Manhattan, the dance floor measures 95 square metres.
In Malabar, the dance floor has an area of 76 square metres.

Britannia

The Crystal Rooms dance floor is 4m x 7m.

Ventura

The Atrium where dancing may take place measures 31 square metres.
Havana has a dance floor of approximately 95 square metres.
Tamarind has a dance floor measuring approximately 76 square metres

Details of dance lessons available can be found via "What activities are available on board?"

P&O Cruises' daily activity programme, The Horizon, keeps our guests on board up to date on what is happening during their cruise. This includes where and when shore experiences are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

The Horizon is issued in English and is delivered each evening to every guest's cabin.

Please note, guests are unable to place a personal message in The Horizon.

Click here to view an example of The Horizon.

On-board Account

For your convenience all of our ships operate a ‘cash free’ environment with everything priced in pounds sterling. To make any purchases on-board you just need to present your cruise card. Our ships do not accept cash, except at the Reception desk for purchase of foreign currency and the settlement of your account. In order for charges to be posted on to your account you will need to register your credit card or Visa/MasterCard Debit card at check-in. All transactions will be charged to your account in pound sterling.

Registering a Payment Card

You may register your credit card as part of online check in. If you do not check in online, the check-in team will ask you for your credit or debit payment card and you will be asked to enter your 4 digit pin number to verify the card. At this point, a £50 pre-authorisation will be applied to ensure your account is live and has available funds. Only once your on-board account totals more than the pre-authorised amount, plus any on-board credit, will your card be authorised further on board.

We accept Mastercard (Credit, Debit), Visa (Credit, Debit and Electron), American Express, Discover and Diners Club cards. We do not accept Solo, Switch and Maestro, JCB or pre-paid cards. Even if you wish to settle your on-board account with cash at the end of your cruise, a payment card must still be registered at embarkation.

Children and On Board Accounts

All guests are issued with a cruise card, including children. Cruise cards provide access to your cabin and also operate as a card to charge purchases to your on board account.

It is the responsibility of the parents to ensure they are aware of what their children charge to their account. If a guest under the age of 18 years old tries to purchase age restricted products, the swiped card will flag up the age of the guest and the transaction will be not be processed.

Settling your on-board Account with Cash

You may choose to settle your account with cash however, a payment card must still be registered. If using cash your account must be kept in credit at all times.

If you wish to settle your account this way, you can deposit cash with the Reception Desk once on board (note you will not be able to use your account until a deposit is made).

Please also note that there are limits on the amount of cash that can be deposited on your account at any one time, which vary by cruise length. You will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card

Settling your on-board Account by Card

If you have a credit card or Visa/MasterCard Debit card registered all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action. The final amount will be settled to your registered credit or debit card. If you do have any queries you should raise these with the Reception prior to your departure from the ship. You have the ability to charge items to your account on the day of disembarkation until you finally leave the ship – these charges will show as a second settlement on your credit or debit card statement.

If you are doing a back to back cruise you will be charged your on-board spend at the end of each cruise separately.

Please note, If your cruise is longer than 28 days your account will be settled in the middle of your cruise and at the end. You need to ensure you have sufficient funds to settle your account.

Electronic Fund Transfer

We are unable to accept this payment type at this time.

Avoiding Issues with your Credit or Debit Card/Holding Charges

Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside the control of P&O Cruises. Until these authorisations are released, the available funds in the account could be affected. Payment is not taken from your account until it is finally settled on the day of disembarkation. You may therefore wish to contact your card provider on your return to release these authorisations. Prior to leaving for your cruise it is recommended that you advise your credit or debit card provider of your trip away and that you will be on-board a ship and visiting different countries. This will help avoid raising a security alert and your card being declined

What dining options are available on board?

Club dining

This option will not be available on board Iona.

Freedom dining

Select Dining

Other Dining Options

There are also other dining areas which provide 24 hour service ranging from buffet food courts, pizzerias and daytime grills. In all instances, the cost of your meal is included in your fare.

Regardless of which option you choose, you are still welcome to use the Select Dining or buffet restaurants at any point during your cruise.

Fare type

Guests who book on the Select Fare may choose their dining time (except Iona, where only freedom dining is offered).

Guests on the Early Saver Fare/Late Saver will be allocated a dining time. This will be confirmed to them by a note in their cabin upon embarkation.

Club Dining

Dining requests, such as a request for a window table or table for two, can be added as part of the booking process via CompleteCruiseSolution.com. Dining request can be added on the 'Create Booking' screen from 'Table Request' drop down on the 'Dining and Bedding' section.

If you are adding a request after the booking has been made, select 'Manage Booking' enter the booking reference, then select 'Booking Information' you can then select a dining request from the 'Table Request' drop down box.

All requests should be added on Polar Online, no additional requests can be made outside of Polar Online.

Freedom Dining

Please note that dining requests cannot be added to bookings confirmed on Freedom dining, this is because the time of table number the guests will dine at each night will change. Guests should make any requests known to their Restaurant Manager whilst on board.

Early Saver, Late Saver & Other Promotional Fares

Dining requests for bookings made on Late Saver and other promotional fares cannot be made.

Dining as a Group

A TWID code can be added to all fare types for guests wishing to dine together, however, please advise guests we cannot guarantee these requests. In addition we cannot guarantee that linked bookings will be allocated the same dining choice and/or time or that cabins are in close proximity of each other.

Our Welcome on Board party has had to undergo a few temporary changes to keep you all safe as you soirée. So, whilst there’s not currently a party in the atrium, we’d be delighted if you’d raise a complimentary glass to the occasion as the Captain addresses the whole ship from The Bridge. This will signal the start of a night of spectacular dining and dazzling entertainment.

Please also see 'Who will the Captain be on my cruise?'

Whether you’re a whizz in the kitchen or a complete beginner, The Cookery Club has a whole menu of classes to tempt you. It’s a fantastic opportunity to get hands-on in our state-of-the-art kitchen, being guided by our talented team of friendly, professional chefs.

You could even learn from the godfather of British cooking himself, Marco Pierre White! Marco’s innovative five course Celebration Dinner menus are a treat for all and as the patron of The Cookery Club on Britannia, Marco hosts masterclasses and dinners when on board, bringing his spirit to the whole experience. Fancy a trip ashore with Marco? Look out for his selected shore excursions.

Marco has developed a whole range of new masterclasses and hosted dinners. Even when he’s not with us, you can still learn to cook and present Marco’s dishes, as our chefs host Unmistakably Marco Classes and Unmistakably Marco Dinners to give you the inside track on his recipes and techniques. Cooking done, it’s time to tuck in and enjoy the delicious food you’ve created.

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Marco's Hosted Masterclass

Step into The Cookery Club for the ultimate culinary experience. After welcoming you to his two hour masterclass held exclusively on Britannia, Marco will be your guide as you learn to cook restaurant-quality food. What better way to master Marco's techniques than by trying them out first-hand, overseen by the man himself? Dishes cooked and served, it's time to tuck in and enjoy them together. You can book this once-in-a-lifetime experience once you are on board via My Holiday, but places are limited to an intimate 24 per class.

Marco's Hosted Dinner

What's better than having your dinner cooked by culinary legend Marco Pierre White? How about tucking into that dinner with Marco and, over a few glasses of good wine, enjoying tales from his glittering career? The godfather of British cooking will prepare three courses as you gather round to watch as he works. Once you're seated, you'll enjoy delicious dishes, lively conversation and a selection of wines chosen to compliment each course. This is a once-in-a-lifetime experience for foodies and fans of the world-famous chef. You can book this once-in-a-lifetime experience once you are on board via My Holiday, but places are limited.

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Each Cookery Club class can cater for 24 guests and everyone works in pairs, so feel free to come on your own as you’ll always find a partner. The best bit – there’s no preparation or washing up to do. It’s all done for you. It’s an experience not to be missed – but book early as places are limited.

Classes in The Cookery Club start from £45 (*prices subject to change) and our Food Heroes' masterclasses start from £100 with hosted dinners starting at £150. You will be able to book this through My Holiday once on board. Currently, bookings cannot be made via My P&O Cruises.

There will be on average 19 classes per two week cruise, both on Sea days (09:30 – 12:00 and 15:30 – 17:00 classes) and Port days (15:30 – 17:00 class).

You may find the following question useful - When will the Food Heroes and Celebrity Chefs be on board?

Family classes

The Family class is specifically designed so that parents can cook along with their children (aged between 8 and 17). Each adult booked on the family class may bring one child at no extra cost. This class is available during the main school holidays. An age restriction applies to all other classes not entitled "the Family class", for details please see below.

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Cookery classes

Classes will be taught by The Cookery Club Team

Classes are approximately 2 hours long and start with a brief background and history of food and cooking methods behind the class, a run through the dishes you will be making followed by a safety briefing

You will be cooking at a workstation designed for two** people and the classes have been designed to work in pairs so that it is a fun, sociable session and to make it less intimidating for those less confident in the kitchen

At the end of the classes passengers will be able to enjoy the delicious dishes around our Chefs' Table

All of the hassle is taken out of cooking, with all ingredients weighed out and all equipment to hand for fun, stress free cooking

Dishes will be demonstrated by the chef, step by step and then you will cook the dish in pairs, under the guidance of the Cookery Club Team

**if booking by yourself or as an uneven numbered group you will be paired up.

A selection of classes from the Cookery Club.

We have a whole menu of classes, led by our head of The Cookery Club. Inspired by the destinations we visit, you could tackle Thai street food, cook up A taste of the Caribbean or recreate Indian favourites from Sindhu. Perhaps you’d like to unravel the flavours of Morocco and the Middle East? Or maybe Great bakes or Breadmaking appeal more? Whatever gets your mouth watering, these hands-on classes are fun and inspiring, with our friendly, expert chefs to guide you. Pair up with a partner to do the cooking, then all sit down together to enjoy your delicious dishes. There’s no boring prep or washing up to do. Naturally, you’ll have a set of recipe cards to take away, so you can do it all again in your own kitchen. You can book via My Holiday once on board, but hurry – places are strictly limited.

Below are a few examples to show you the wide variety of 30+ classes available in the Cookery Club.

Thai street food
Learn how to cook authentic street food from Thailand and create divine dishes, full of subtle flavours.

A taste of the Caribbean
Discover how to create the distinctive flavours of the Caribbean as you rustle up these classic dishes.
l Jerk chicken, rice and peas
l Caramelised rum and coconut bananas

Indian favourites from Sindhu
Learn from the experts as they take you on a journey of perfectly balanced spices, delicate flavours and wonderful aromas.

Chocolate

The ultimate class for chocolate lovers – create three mouth-watering, cocoa-laden delights.
l Chocolate honeycomb bites
l Triple chocolate fudge brownies
l Dark chocolate liqueur truffles

Breadmaking

Discover the recipes and techniques for turning out bread baked to perfection, time after time.
l Olive, rosemary and sundried tomato focaccia
l Cheese and chilli cornbread
l Honey, hazelnut and raisin bread

Mexican and Brazilian street food
South American food at its finger-licking best! Get hands-on and learn to create tasty dishes perfect for sharing.

Family Classes

Holidays are all about sharing quality time with our loved ones, and never has this been so important than today, with our increasingly busy lifestyles. The Family class is designed for you and the children to enjoy some time together, and get hands on in the kitchen as you learn some ideal family dishes. The Cookery Club team will lead this interactive class, helping you and the children to make everything from scratch and have plenty of fun along the way! This is a great opportunity to ignite a passion for food in your little ones, and create some lovely holiday memories to boot.

Please note that each adult booked onto the Family class can bring along one child between the ages of 8 and 17 for no extra cost!

Sample menu
Mini blueberry and lemon loaf cakes with lemon drizzle icing
Handmade linguine with red pepper, tomato and pepperoni sauce

A masterclass with...

When our Food Heroes are on board they will be teaching classes These are suitable for all levels of cooking ability. All other classes on the cruise will be taught by the Cookery Club Team.

Dinner with..

Our Food Heroes will be hosting dinners in the Cookery Club when they are on board. Step into The Cookery Club with legendary chefs for the ultimate culinary experience. After welcoming you with a glass of bubbly to their two-hour masterclasses they will guide you through the preparation of some of their favourite dishes. Watch and learn as they cook right before your eyes while explaining techniques and sharing treasured tips. Then, tuck into the delicious dishes. You can book these once-in-a-lifetime experiences through My P&O Cruises, but hurry – places are strictly limited to an intimate 24 per class.

Age Restrictions: Classes are for adults 18 years and older. Children 16 and 17 years of age may book onto a class as long as they are accompanied by an adult who is also booked on that same class. Family classes are for children who are of 8 years and older.

Dietary needs: Wherever possible we will cater for dietary needs and substitute ingredients where we can. However due to the nature of the hosted dinners we may not be able to have the celebrity chef cook and cater for all dietary needs.

If you have any dietary requirements please speak to the Booking Line once on board for any class or hosted dinner to make sure we can do everything in our capabilities for you. If after discussing your dietary requirements with us you feel the menu changes for the dinner will not meet your original expectations you will be refunded.

Cookery Class Dress Code (Daytime, masterclasses and evening classes): You are encouraged to wear enclosed flat shoes, long trousers and a long-sleeved top/shirt for all classes. Aprons and chef hats will be provided.

Accessible station

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The Cookery Club features one low level work station specifically designed for wheelchair users, as well as one wheelchair accessible place at the main table.

Guests are welcome to attend by themselves, if a carer is required to assist during the class, the carer does not need to book a place.

Internal Information

Guest, Internal & Agent

The Cookery Club cannot currently be booked via My P&O Cruises and must be booked on board through My Holiday.

Marco Pierre White - New Patron of The Cookery Club on Britannia

To help you create compelling customer-facing communications new toolkit and set of assets have been created including new imagery and videos, and all-new on board collateral for The Cookery Club. Recipe packs are also available to download.

Please find a copy of the toolkit by clicking here.

All assets can be downloaded from Asset Bank: Browse -> Toolkits -> Food Heroes -> The Cookery Club

Available to book from 120 days before sailing
(Ligurian, Baltic & Caribbean tiers. Mediterranean, Atlantic, Pacific & non members on sale from 118 days.)

Do we cater for Vegans and Vegetarians

Many of our classes are already vegetarian (Bread, desserts can be altered to suit vegetarians).

The Pasta class is suitable for vegetarians without any alterations. However the pasta dough will not work without egg in the recipe so cannot be changed to accommodate vegans.

The Indian favourites class can be adapted for vegetarians.

Adapting our recipes to suit vegans is more tricky and will take time to look into as each recipe's ingredients closely. To help I've just created a spread sheet (this is internal information only) with a coding for vegetarian classes and those that can be adapted for vegetarians which should help the shoreside and on board teams.

Please see pictures below of accessible station:

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The Cookery Club have three large 50 inch screens to view the Chef's demonstration bench from any station in the room.

There is no Medic in the room whilst cooking in the Cookery Club. We will have a first aid box for minor injuries. Anything that is more severe will either be sent to the Medical Centre or if needed a member of the medical team will be called and come to the Cookery Club immediately.

All food cooked in the Cookery Class will be eaten at the dining table in the Cookery Club.

Family Classes

Family classes are only on selected sailings.

DVD of the Cookery Club

There are no plans to film each of the classes onboard. We may include some general footage from classes during the cruise on the cruise dvd, this will be confirmed near the time.

Group Bookings

There is no group booking facility however one passenger can book as many spaces are they wish in any class

Accessibility

There is one workstation specifically built for a wheelchair / scooter user and 1 place at the main table for a wheelchair user.

If the wheelchair user is happy to attend by themselves they are welcome to come alone. If they need a carer to accompany them then the carer can assist them during the class and does not have to book a place to be there to help them.

The ship provides a private medical service and staff include doctors and nurses. Our medical facility has basic medications and equipment. Whilst we are able to offer an immediate medical response, it is important to understand that this is not the same as would be available in a land based facility and there is no access to surgical or complex intensive care facilities, advanced imaging or medical specialists.

If an acute medical or surgical condition occurs, it could be life-threatening. Medical evacuations are not always possible and where arrangements can be made, they can be extremely expensive and may take hours or days to achieve.

COVID-19 PCR tests are not available to purchase via the Medical Centre.

Passengers are not permitted to bring on board irons, kettles, or appliances with heating elements. However, use of hair dryers, straighteners and curling tongs are permitted on board.

Electrical chargers, adaptors, and e-cigarette charging devices are to be CE marked and should not be left unattended or charging overnight.

Personal Extension Leads are not permitted on board unless they are to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Please note, surge protected extension leads are not accepted on board in any circumstances as they interfere with the ship's distribution.

We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.

Due to space restrictions, we do not accept profiling beds within the partially adapted cabins.

Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier Mobility at Sea.

Fare inclusive

Afternoon Tea (Arcadia, Aurora, Azura, Britannia and Ventura)

For these ships, Afternoon Tea is usually held in the Epicurean and buffet one afternoon tea on a seaday. It is offered once every seven days in main dining restaurant.

Afternoon Tea (Arvia and Iona)

Iona and Arvia will only be offering Afternoon Tea in the Epicurean and buffet.

Speciality Dining

Afternoon Tea at Ocean Grill (Arcadia)

Head to the Ocean Grill to feast on playfully decadent delights and treat yourself to an afternoon of delicious indulgence. We’ve taken classic Afternoon Tea to unexpected new heights with sweet and savoury surprises, served with a wide array of speciality teas.

The Market Café (Britannia)

Cabin door widths are listed below. Please note that these sizes apply to a majority of cabins however some exceptions apply. For specific details, please call our Customer Contact Centre (please visit our website for contact details) or your local Travel Agent.

Arcadia:

Suite - 83cm
Mini Suite - 83cm on average
Standard cabin - 60cm
Adapted cabin - 86cm

Arvia:

Suite - 83cm
Adapted cabin – 83cm
Standard (including Conservatory Mini Suite) – 66cm

Aurora:

Penthouse - 80cm
Suite – 55cm
Mini Suite – 55cm
Standard cabin – 60cm
Adapted cabin - 85cm

Azura:

Standard cabin - 52cm
Suite - 52cm
Adapted cabin - 80cm

Britannia:

Suite - 56cm
Standard cabin - 56cm
Adapted cabin - 81cm

Iona:

Suite - 65cm
Standard cabin (including Conservatory Mini Suite) - 60cm*
Adapted cabin - 90cm

* The following exceptions apply

5312 - Door width 60cm

5315 - Door width 60cm

5318 - Door width 60cm

14426 – Door width 63cm

14444 - Door width 63cm

14450 - Door width 63cm

14733 - - Door width 63cm

Ventura:

Standard cabin - 52cm
Suite - 52cm
Adapted cabin - 80cm

Accessibility

If the guest is bringing a mobility aid in a standard cabin, the mobility aid (manual wheelchair/electric folding wheelchairs only) must fold to less than 51cm and guest will need to fold the mobility aid to access the cabin.

If the guest has booked an accessible cabin, the mobility aid must be less then 79cm in order to fit through the cabin door.

For details of adapted cabins, please see the question - What information do I need to know when bringing my wheelchair / scooter on board?

Medical Centre Facilities

COVID-19 tests are not available to purchase via the Medical Centre, however, testing can be completed by medical staff for guests who are symptomatic.

The following facilities are available within the Medical Centre for use by the ship's medical staff when caring for patients:

ECG
Nebuliser
Oxygen
X-Ray
Pathology including blood tests such as INR (International Normalised Ratio), FBC (full blood count), U&E (urea & electrolytes) and LFT (liver function test)
In-patient Ward
24 hr Emergency Medical Services
Variety of medications
Intensive Care

These facilities are not intended or designed to provide ongoing treatment of pre-existing medical conditions and are only accessible following a consultation with the onboard Doctor. If you require a specific procedure on board, it may be necessary to speak with our Health Services Department prior to travel.

Staff

All our Doctors and Nurses on board our ships are fully qualified and trained to assist in emergency situations.

There is typically one Senior Doctor, one Doctor and approximately four nurses on board. The number of medical staff is dependent on the size of the ship.

Dental & Other Services

We do not offer dental services on board any of our ships.

We can supply the morning after pill.

Sharps Box / Medical Waste Disposal

A sharps container along with red (clinical waste) bags can be placed in your cabin upon request prior to embarkation and is also available from your cabin steward.

Medical dressings

Our medical team on board are able to assist should you require your medical dressings to be changed whilst on board your cruise, however, they are unable to do compression or pressure bandaging as this is a specialist procedure. For all regular / planned dressings, the guest is required to bring their own medical supplies with them along with a letter from their District Nurse outlining the treatment required on board.
Cost
A simple dressing will cost you approximately £15.75*. An advanced dressing will cost you approximately £31.50*. *These prices may be subject to a consultation fee depending on your requirements.

Charges

Whilst on board, should you require any medical assistance during your stay, you will be charged for the services provided which will be added to your on board account. A charge of £55.13** is applicable for a consultation prior to any treatment or medication (You will be advised on board if a consultation is required) and approximate cost for an INR is £72.19**. Please bring with you your INR result booklet and make yourself known to the medical team onboard during clinic hours. **Costs are subject to change.

Yes, we can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours.

Alternatively, we can puree/mash adult food from the Main Dining restaurant menus only (this service is not available in the buffet or Speciality Restaurants). We advise that guests speak to the Dietary Headwaiter on the first night of their holiday to discuss requirements and what can be served as puree/ mashed for their infant. Alternatively, guests can visit the hospitality desk located in the Main Dining rooms.

For younger babies or those requiring an alternative brand or extended variety of jarred dishes, these will need to be provided by guests and can be stored in their cabin. If guests are booked on a Fly-Cruise, they must check with the airline before packing any jarred baby food. We are unable to provide baby food on flights.

All baby food requests are subject to availability and we cannot guarantee particular brands.

Please ensure you advise our Customer Contact Centre (please visit our website for contact details) of your requirements at time of booking.

There is no extra charge for arranging baby foods and the above options can be taken to the cabin.

Bottle warmers and sterilisers are available upon request.

IF BABY FOOD IS NOT REQUESTED ON THE BOOKING, GUESTS WILL NOT RECEIVE THE BABY FOOD ORDER FORM.

WE CAN ONLY SUPPLY BABY FOOD TO BOOKINGS THAT HAVE MADE AN ORDER.

THE DEADLINE FOR REQUESTS IS EIGHT WEEKS PRIOR TO DEPARTURE FOR SOU-SOU SAILINGS AND FLY-CRUISES.

WE ARE UNABLE TO SUPPLY GUESTS WITH BABY FOOD ON LATE BOOKINGS MADE WITHIN EIGHT WEEKS OF DEPARTURE DATE.

PLEASE NOTE, THEY DO NOT HOLD ADDITIONAL SUPPLIES ON BOARD DUE TO EXPIRY DATES ON PRODUCTS IF THEY ARE NOT NEEDED.

Baby food varieties

Selection for 4 Months +	Size
Babyfood Mixed Vegetables dinner	125g
Babyfood Vegetables with Rice	125g
Babyfood Sweet Squash & Chicken	125g
Babyfood Apple Pear Rice Pudding	125g
Babyfood Banana Peach desert	125g
Babyfood Banana Yoghurt Breakfast	125g

Selection for 7 Months +	Size
Babyfood Tomato & Ham Pasta Bake	190g
Babyfood Spaghetti Tomato & Mozzarella	190g
Babyfood Vegetable & Chicken Noodles	190g
Babyfood Vegetable Lasagne	190g
Babyfood Apple & Pear Pudding	125g

Other options

Size

Babyfood Creamed Porridge 6 months

125g

Baby SMA Progress Milk (6-12 months)

(available as a tub of powder baby formula, Please note our on board shops do not stock ready-made formula to purchase.)

We know that great food lies at the heart of a great holiday. That’s why P&O Cruises works with the brightest lights of the culinary scene, our Food Heroes: Marco Pierre White, Olly Smith, José Pizarro, Kjartan Skjede and Shivi Ramoutar.

Get up close to our Food Heroes and discover their tips and tricks, hear tales from their glittering careers, and enjoy exceptional food and wine in their company at our range of once-in-a-lifetime experiences. Our Food Heroes will be joining Arvia, Iona and Britannia's 2023 holidays...

Marco Pierre White:

He took the restaurant scene by storm when he became the youngest ever chef to be awarded three Michelin stars… now the godfather of British cooking will be on selected cruises to show you how it’s done with live cooking demos and answer any of your culinary qualms in exclusive Q&As. And as patron of The Cookery Club, Marco will also host masterclasses and dinners when on board Britannia – experiences not to be missed.

Cruise code	Ship	Departure date
B310	Britannia	28 April 2023
G317	Iona	03 June 2023
B317	Britannia	30 June 2023
G329	Iona	26 August 2023
B323	Britannia	15 September 2023
G339	Iona	09 December 2023

Olly Smith:

Join multi-award-winning wine expert, Olly Smith as he brings his infectious charm and enthusiasm to your holiday. As well as choosing the best wines to go with your menus in The Glass House, the popular TV personality and author will be on selected cruises for tasting masterclasses, Q&As and book signings.

Cruise code	Ship	Departure date
B309	Britannia	16 April 2023
K318	Arvia	03 September 2023
G337	Iona	11 November 2023

José Pizarro

Don’t miss your chance to meet renowned Spanish chef, José Pizarro. José will share his top tips for the perfect tapas as well as his love of Spanish ingredients – something you can discover for yourself throughout your holiday in The Glass House thanks to the authentic recipes he’s brought to the menu.

Cruise code	Ship	Departure date
G307	Iona	18 March 2023
K318	Arvia	03 September 2023

Kjartan Skjede

MasterChef Norway judge, Kjartan Skjelde will be sharing his love for the wild and traditional ingredients of his homeland with his six-course tasting menu in Epicurean. And you’ll have the chance to join the acclaimed Nordic chef on selected cruises for his cookery demos and learn about his influences and inspirations in exclusive Q&As.

Cruise code	Ship	Departure date
G310	Iona	15 April 2023
G317	Iona	03 June 2023

Shivi Ramoutar

With her dishes for Arvia, Shivi will bring the bold flavours, colourful ingredients and joyful style of Caribbean food to new audiences, while adding personal touches that reflect her own journey.

Cruise code	Ship	Departure date
K325C	Arvia	16 December 2023

For our most up to date information on our Engagement package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view our brochure.

To organise an Engagement on board we require a minimum of 2 weeks notice.

Engagement Package - £399

A bottle of Champagne
Chocolate-covered strawberries delivered to your cabin the evening of the proposal
Breakfast in bed the following morning
Dinner for the couple at a speciality restaurant

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

For our most up to date information on our Weddings at sea package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view the brochure.

Cruises must be a minimum of seven nights in duration and the ceremony will take place on a selected Sea Day. A minimum of 90 days notice is required to arrange a Wedding on board.

Once you’ve booked, the cost of your Weddings at Sea Package will not change. We have two to choose from:

Wedding at Sea - for up to 10 guests - from £2,200

Pre-cruise wedding specialist
On-board wedding specialist
An elegant, private ceremony venue
The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
Priority check-in when embarking in Southampton
Two-tier wedding cake
Couple’s breakfast in bed the following morning
Pre-recorded ceremony music
Champagne for toasting
Bridal hair and make-up
Bridal bouquet and groom’s buttonhole
Dinner for the couple at a speciality restaurant
A commemorative certificate signed by the captain
Pressing of the couple’s attire

* The 10 guests are in addition to the couple.

"Just the Two of Us" - From £1,800

Pre-cruise wedding planner
On-board wedding planner
An elegant, private ceremony venue
The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
Priority check-in when embarking in Southampton
One- or two-tier wedding cake
Couple’s breakfast in bed the following morning
Pre-recorded ceremony music
Champagne for toasting
Complimentary bridal hair and make-up
Bridal bouquet and groom’s buttonhole
Dinner for the couple at a speciality restaurant
A commemorative certificate signed by the captain
Complimentary pressing of the couple’s attire

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only).

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

For our most up to date information on our Renewal of Vows package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or our brochure.

Renewal of Vows Package - £499

Pre-cruise ceremony specialist
On-board ceremony specialist
An elegant, private ceremony venue
The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in.)
Priority boarding for the couple when embarking in Southampton
Champagne toast for up to four guests
Bridal bouquet and groom’s buttonhole
Commemorative P&O Cruises Champagne flutes
Dinner for the couple at a speciality restaurant
A commemorative certificate signed by the captain
10% spa discount on bookings made on board**

* The 10 guests are in addition to the couple.

** Valid for duration of the cruise, does not include the Retreat, thermal or medi spa services.

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise.

For any Ceremonies bookings, only the Ceremonies team can take the payments.

As Arvia, Britannia and Iona are registered in the UK, it will not be possible to conduct Weddings At Sea on these ships.
Weddings will take place on a sea day when the ship is at least 12 miles from shore.
To enable us time to apply for your marriage licence and make all the necessary arrangements, we require a minimum of three months notice.
The wedding ceremony is a civil service conducted under Bermudian law.
For your marriage to be recognised in your home country, there are a number of formalities to be complied with. Please check our terms and conditions in our Brochure for further information or visit our website (http://www.pocruises.com/ceremonies-at-sea) for more information.
The cruise must be a minimum of seven nights in order to get married on-board.

Same-sex marriages

If you or a member of your travelling party tests positive for COVID-19 during your cruise, we’ll take care of you

If you test positive for COVID-19 whilst on-board, you will need to isolate for your well-being and the well-being of other guests. We’ll make sure you’re well looked after with full room service, a menu choice of three meals a day, free access to TV channels and laundry service. Our dedicated medical experts will also be on hand to take care of you as you cope with the symptoms of COVID-19. This will be for either the duration of the required isolation, until the next port of call, or until the scheduled port of disembarkation.

Vaccinated close contacts of guests who test positive whilst on board are not required to go into isolation but additional testing and other protocols, such as in-cabin dining, may apply.

As per our booking conditions, it is mandatory to have travel insurance with COVID-19 cover. If you test positive for COVID-19, you should contact your insurance provider immediately so they may assist with travel arrangements and open a claim for any associated expenses. We will provide you with complimentary internet and calls to help you with this important step. 

Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some countries may also require guests to isolate ashore.

UK resident guests who are in isolation on their return to Southampton will be able to travel home after disembarkation.

From 1 March 2023, the majority of our holidays no longer require guests to be vaccinated or tested for COVID-19. Certain holidays, including those with longer or more complex itineraries, have additional vaccination and testing requirements.

For the latest vaccination policy, please click here.

We will continue to review this on a regular basis as the global situation continues to evolve.

For the latest vaccination policy, please click here.

We will continue to review this on a regular basis as the global situation continues to evolve.

It is mandatory for all UK guests to take out comprehensive travel insurance for their holiday with us and it is essential that you let your insurer know you are taking a cruise holiday. Your policy must include medical cover of £2 million minimum and cover for emergency evacuations and medical expenses related to COVID-19. You must also ensure your policy includes full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.

You may need to provide proof of your policy at the terminal. Unfortunately you will be denied boarding, at your own expense, if you have not arranged insurance. P&O Cruises has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. To find out more, visit www.holidayextras.com/pocruises or phone 0800 093 3070 and quote PAOHX. Holiday Extras offer three levels of cover to choose from: bronze, silver and gold. All of these available options meet our minimum requirements for travel insurance.

We are unable to accept guests who test positive for COVID-19 within 7 days of travel or require supplementary oxygen (via tank or cylinder) or haemodialysis.

Guests requiring oxygen via concentrator, those who utilise mechanical ventilatory support (other than overnight CPAP for sleep apnoea) and those requiring peritoneal dialysis may be accepted to travel subject to prior confirmation from our medical team.

If you have any existing medical conditions, we advise you to discuss your travel plans with your doctor.

Currently approved vaccines are:

· Comirnaty (Pfizer/BioNTech vaccine)

· Oxford/AstraZeneca vaccine, including formulations Vaxzevria or Covishield

· Moderna (Spikevax ) vaccine, including formulation Moderna Takeda

· Janssen vaccine

· Sinovac

· Sinopharm Beijing

· Covaxin

· Nuvaxovid (Novavax)

If you test positive for COVID-19 on a fly-cruise holiday, our duty of care means you will be unable to take your P&O Cruises booked flight. You will be given the choice to either disembark the ship at your scheduled port of disembarkation (and complete your isolation ashore) or stay on board for the entirety of the next cruise or until you have completed your period of isolation. You will need to liaise with your insurers to book and pay for any alternative travel arrangements home.

UK resident guests who test positive for COVID-19 and are in isolation on their return to Southampton will be able to travel home after disembarkation.

Some countries may require guests to isolate ashore in an approved hotel until they have completed the specified quarantine period and are certified fit to fly home.

UK resident guests who test positive for COVID-19 and are in isolation on their return to Southampton will be able to travel home after disembarkation.

Please remember to do the following before you travel:

Print boarding passes and luggage labels
Check your details are up to date in My P&O Cruises
Link your booking with your travelling group (if relevant)
Arrange evidence of your COVID-19 vaccination status if travelling on a cruise with additional requirements. (up-to-date NHS COVID Pass or valid vaccination certificates issued by your local health authority)
Organise appropriate travel insurance and have proof of your policy
Arrange any COVID-19 pre-cruise tests required for your holiday.
Pre-book on-board activities in My P&O Cruises
Check the entry requirements for your itinerary (including any passenger locator forms to complete) here

Packing

Pack face masks and hand sanitiser
Pack black tie evening wear for Celebration Night. Please visit My P&O Cruises to find out more about dress codes for your holiday.

We’d suggest printing out all necessary documentation. Failure to have the above items with you may result in denial of boarding.

Holidays with additional requirements will require guests to have a booster vaccination if eligible. Please click here to view our vaccine policy.

Guests may be required to take a complimentary lateral flow/antigen test whilst on board at the end of their first cruise. Guests will be informed during their first cruise if a test is required. Guests who test positive for COVID-19 may be denied boarding on the next cruise. However, if guests wish to remain on board and have been permitted to do so by our medical experts, guests must complete their period of isolation.

For the majority of holidays:

While testing is no longer mandatory, we highly recommend that all fully vaccinated guests aged five years and over, take a COVID‑19 lateral flow/antigen test in the three days before, or on the day of departure.

For holidays with additional requirements (K305C, K305D, K306, K306A & N306):

All guests aged five years and over must take a COVID-19 lateral flow/antigen in the three days before, or on the day of their ship’s departure.

Guests are required to take a photo which shows, all together, the negative result, a government issued photo ID (such as a driver’s licence), a clock displaying the time (a watch, mobile phone or wall clock, for example) and the date of testing (this can be written on a piece of paper). Please ensure you have this photo with you as you may be asked to show it at the terminal.

For Arcadia’s World Cruise (J301)

All guests must take a self-administered COVID-19 lateral flow/ rapid-antigen test (RAT) within 24 hours of embarkation or a PCR test within 48 hours prior to embarkation. You will be required to declare your negative test result and may be asked to show appropriate proof at the terminal.

If you test positive within 7 days of the cruise, please call our Customer Contact Centre on 0344 338 8003 (local call charges apply) and do not travel to the terminal. As travel insurance, including cover for COVID-19, is a requirement of sailing please contact your travel insurance provider at your earliest convenience to claim for any associated loss if you’re unable to travel. The booking confirmation issued at the time of booking serves as proof of the holiday cost. We encourage you to keep hold of all booking documentation to assist you with your claim. If you need any further information, please don’t hesitate to contact us or your travel agent.

This registry has been chosen so that we can offer our passengers a "Weddings at Sea package", a service that is not possible on ships registered in the UK.

Please note that as Britannia and Iona are registered in the UK we will not be conducting weddings on board.

The demands of the Bermudan registry are as strict as those of the UK. The British Maritime and Coastguard Agency, the UK regulatory body, provides day to day advice and guidance to the Bermudan registry and monitors its performance in common with the registries of all United Kingdom Overseas Territories.

The following information is dependent on any potential restrictions that may be in place on board at the time of sailing.

Yes, for events such as:

Parties e.g. birthday celebrations and wedding anniversary

Meetings eg. masonic and cruise community

There is no charge to book a room, however any food and beverage requests will be charged to the on-board account of the person arranging the cocktail party.

If you wish to arrange an event, please speak to a member of our contact our Customer Contact Centre (please visit our website for contact details).

Please do not contact the ship directly.

Enquiries for day usage will be discussed on a case-by-case basis. Please be aware, we are unable to accommodate functions on our 2, 3, 4 or 5-night cruises.

For our most up to date information on our Weddings at sea package, please visit our website - www.pocruises.com/ceremonies-at-sea

Cruises must be a minimum of seven nights in duration and the ceremony will take place on a selected Sea Day. A minimum of 90 days notice is required to arrange a Wedding on board.

Once you’ve booked, the cost of your Weddings at Sea Package will not change. We have two to choose from:

Wedding at Sea – From £2,300

Pre-cruise wedding planner

On-board wedding planner

Priority check-in for whole wedding party**

Up to 10 guests in attendance

Complimentary Bridal hair and make up

Complimentary pressing of couples attire

Bridal bouquet and groom’s buttonhole

Private venue

Ceremony conducted by the Captain

Pre-recorded ceremony music

Two tier cake

Tattinger for toasting

Dinner for couple at a speciality restaurant

Keepsake certificate

Breakfast in bed the morning after

Please note, in addition to your P&O wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only). If you would like to bring more than 10 guests, there will be an additional charge of £100 per group of 10.

‘Just the Two of Us’ - From £1,900

Pre-cruise wedding planner

On-board wedding planner

Priority check-in**

Personal introduction and consultation with the ship’s photographer

Complimentary Bridal hair and make up

Complimentary pressing of couples attire

Bridal bouquet and grooms buttonhole

Pre-recorded ceremony music

Private venue

Ceremony conducted by the Captain

One tier cake

Tattinger for toasting

Dinner for couple at a speciality restaurant

Keepsake Certificate

Breakfast in bed the morning after

**For Southampton only cruises

Please note, in addition to your P&O wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only).

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In some ports it is necessary to anchor offshore rather than alongside. When this is the case, we use a tender to take you ashore. A tender is a small vessel with a capacity of around 100 people. The tenders are usually our own, manned by our crew, but sometimes they are chartered through a trusted external provider.

Embarking and disembarking the tender safely

In some ports it is necessary to anchor off shore rather than alongside the dock or quay . When this is the case, we use a tender to take you ashore. A tender is a small vessel that carries around 100 guests. In order to board the tender, please note that you will be required to use steps (up to 20cm/8 inches high) and navigate the gap between the platform and the tender (of up to 45cm/18 inches).

In the interests of safety, we require all guests wishing to use the tenders to have sufficient independent mobility to negotiate steps and traverse a gap of up to 45 cm/18 inches. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation by stepping unaided over a distance of 45 cm/18 inches. Children who are unable to step across a gap of this size will be permitted to use the tender service provided their parent/guardian is able to demonstrate that they can carry or pass them safely across the mobility test gap.

There will be crew members there to guide and steady you as you embark, but they cannot support, carry or lift guests on board the tender for safety reasons. Please wear appropriate, flat, and securely attached footwear, when embarking and disembarking the tender.

If you use a wheelchair or mobility scooter, please note that you or your travelling companion are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist where practical and safe to do so, providing that no individual part weighs more than 20kg/40 lb.

If you have notified us that you have reduced mobility you will be invited to a tender briefing on board and given the opportunity to take part in the mobility assessment (described above) in advance. This must be completed independently, (deletion), without any assistance. If an officer decides it is not safe for you to board a tender, please respect their decision as this decision is taken to ensure your safety, in accordance with health and safety law.

Safety while on board the tender

Once you have embarked the tender, please follow the instructions given by crew members and find a seat as soon as possible. Do not get in or out of the tenders until told to do so.

Shore excursions

Priority will be given to you if you are on a shore excursion. Please see the mustering details in the Horizon newspaper for more details.

How do the tenders run?

Tenders are run on a continuous loop, please see the Horizon paper for times and frequency. As mentioned above, we will embark shore excursion guests first, then all other guests.

Naturally, most guests will want to disembark as early as possible, so we do expect a very busy period in the morning. Therefore, we will stagger disembarkation and ask you to collect a ticket at a particular venue and then wait for your group to be called before making your way down to the tender platform. Public announcements will be made throughout the morning, so please listen carefully.

Once the busy period is over we will make an announcement and you will be free to use the tender without a ticket.

Cost

The tender is free of charge all day.

Accessibility

For all ships, you walk straight out to the boarding platform and therewill be a couple of steps into the launches. If you are unable to negotiate these steps you will be unable to access the launch area.

Steps to tender

Tender Boat

If you book a fly-cruise with P&O Cruises economy class flights from/to the UK are included. The inclusive airport varies by cruise and departure date, you can find the latest fares and availability online, via your travel agent or by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). If you are flying on the day of embarkation/disembarkation, transfers to and from the ship will also be provided. Please note that unless otherwise stated infants are required to pay for flights. Full details will be provided at time of booking.

Upgrading and tailoring your flights

Whichever fly-cruise holiday you book, we can tailor your flights to meet your needs. Many guests choose to upgrade to premium, business or first class on their preferred airline.

Our charter flights on our Caribbean fly-cruises are especially popular, and usually go on sale at the same time as our cruises.

On selected Dubai & Arabian Gulf fly-cruises departing between January and March 2019, we can offer flight upgrades from Manchester on our Virgin Atlantic charter flight.

We can provide a quote for upgrades with other airlines or for our other fly-cruises from 11 months before departure, once airlines release their flight schedules.

We can also offer flights from a range of UK departure points. Just let us know your preferred departure point when making your booking. Please note that additional supplements may apply. If you would like more information you may find the following question useful: Where do you fly from?

If you would like to extend your holiday we can also help. Whether you choose one of our City Stays, one of our Land Tours or just want some extra time to explore independently, we can help with arranging flights to fit in with your plans.

For a tailored quotation please contact your travel agent or call our Customer Contact Centre on 03453 555 111 (local call charges apply).

It is the discretion of the Restaurant Manager to allow passengers to enter the Freedom and Club restaurants after their allocated early dining time. The waiters may wait for 15 minutes to allow for late diners, however, after this time they will continue to take the other table companions orders. If you are not back to the ship at your allocated dining time, you will be able to dine in the self service buffet restaurant or make a reservation in advance to dine in one of the Speciality Dining Restaurants. Alternatively, if most passengers are going to be late back to the ship because of shore excursion timing's, then the Restaurant Manager may change the early sitting to start later to accommodate this. If this is this case, you will be notified on board via the daily newspaper.

We certainly recommend that you leave 45 minutes to 1 hour between two excursions. However if for any reason, the morning excursion is delayed and returns to the ship late and subsequently you are too late to take the afternoon excursion, you will still be charged for the tour (this is because the tour agent will be expecting certain numbers of passengers as the ship provide them with these details 48 hours prior to arrival).

Excursions can be late back for many reasons - traffic congestion being the main one and large cities can be very busy so your tour could run over the scheduled time. At some ports of call, immigration may also ask to see your passport or tour tickets and potentially this can delay the excursion departure time.

When pre booking shore excursions pre-cruise, you will now be required to pay for these by card at time of booking.

Alternatively, you may book shore excursions once on board, subject to availability, which will then be charged to your on-board account.

If you wish to book an accessible shore excursion, this will be charged to your on-board account as it is not possible to book these online.

Your on-board account is settled at the end of the cruise. If you do not have a credit card that is recognised on board, you may pay your on-board account in cash by putting money up front.

Yes we do, some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

Free entry is provided for children aged 0-23 months. Child prices are for those aged 2 to 12 inclusively. Passengers over the age of 12 will require an adult ticket.

Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description.

Please ensure that you book a tour ticket for your infant.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on-board to look after your children if you go ashore.

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions. This is because infants are not charged.

You will need to speak to the Shore Excursion Team once you are on-board to advise you are bringing an infant and a car seat. Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches. In some instances we are unaware what coach is provided until on the day of the shore excursion.

Overlands are tours that generally operate during an active cruise, typically World Cruises. Guests will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Overland tours 2023

Benefits:

Well planned, end to end itineraries

Expert guides to give the best local experience

Venture further afield with confidence

Carefully selected local operators, airlines and accommodations

See once in a lifetime sights while missing sea days, not ports **

Fully inclusive of flights, hotels, meals and refreshments **

How to Book

To view and book the overland tours available for your cruise, please visit My P&O Cruises.

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My P&O Cruises, as the cost is per person, not per room. As some of these tours have deadlines, make sure the guests book early to avoid disappointment. Some need to be booked 30 days before they take place, for example, so it’s ideal to book well in advance of the month before you sail on these experience types.

Important Visa Information

Please check the visa requirements for any overland tour you book, as these may not be the same as the visa requirements for your World Cruise. Guests can find visa and all other information in the “important information” section of the shore experience on My P&O Cruises.

P&O Cruises are pleased to reccomend CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/pocruises or by phone 0207 620 6487

Overlands are different to our Land Tours and Shore Experiences.

* Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.

** Unless otherwise stated.

SOU - Southampton

LHR – London Heathrow

LGW – London Gatwick

STN – London Stanstead

MAN – Manchester

BHX – Birmingham

EMA – East Midlands

BRS – Bristol

BOH – Bournemouth

LBA – Leeds Bradford

CWL - Cardiff

GLA – Glasgow

EDI – Edinburgh

ABZ – Aberdeen

BHD – Belfast City

BFS – Belfast International

Europe & Africa

MLA- Valletta (Malta)

BCN- Barcelona

MAD - Madrid

CDG- Charles de Gaulle (Paris)

VCE – Venice (Marco Polo)

FCO – Rome (Leonardo da Vinci)

AMS - Amsterdam

HAM – Hamburg

MUC – Munich

FRA - Frankfurt

ATH – Athens

TFS – Tenerife

CPT – Cape Town (South Africa)

The Americas & Caribbean

BGI – Bridgetown (Barbados)

UVF – St Lucia

ANU- Antigua

JFK- John F Kennedy (New York)

EWR – Newark (New Jersey)

MIA- Miami

LAX – Los Angeles

SFO- San Francisco

BOS- Boston

YQB – Quebec

YVR – Vancouver

YYZ –Toronto

YUL – Montréal

GIG – Rio de Janeiro

SCL – Santiago (Chile)

Middle East, Asia and Australia

DXB – Dubai (UAE)

DOH – Doha (Qatar)

AUH – Abu Dhabi

SIN – Singapore

HKG – Hong Kong

PVG – Shanghai

HND – Haneda (Tokyo)

NRT – Narita (Tokyo)

KIX – Osaka

SYD – Sydney

MEL – Melbourne

BNE – Brisbane

PER- Perth

AKL – Auckland

Upgrading and tailoring your flights

Whichever fly-cruise holiday you book, we can tailor your flights to meet your needs. Many guests choose to upgrade to premium, business or first class on their preferred airline.

Our charter flights on our Caribbean fly-cruises are especially popular, and usually go on sale at the same time as our cruises.

On selected Dubai & Arabian Gulf fly-cruises departing between January and March 2019, we can offer flight upgrades from Manchester on our Virgin Atlantic charter flight.

We can provide a quote for upgrades with other airlines or for our other fly-cruises from 11 months before departure, once airlines release their flight schedules.

For a tailored quotation please contact your travel agent or call our Customer Contact Centre on 03453 555 111 (local call charges apply).

You can find information about your flight:

On My P&O Cruises

On your flight confirmation

On your E-Ticket

By calling our Customer Contact Centre please visit our website for contact details, or by contacting your booking agent

Flight Confirmations

A flight confirmation should be sent to you if booked direct or your travel agent via email when your flights are confirmed. If you are travelling on one of our dedicated charter flights you should receive this from 180 days prior to your departure, and if you are travelling on a scheduled flight you should receive this from 300 days prior. If you do not receive a flight confirmation, please contact our Customer Contact Centre who will be able to assist you.

If you make any changes, such as upgrading your flight, a new confirmation will be issued straight away and you should receive this via email the following day. At this stage information will also be available via My P&O Cruises on the itinerary pages.

For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?

E-Tickets

Your E-Ticket will be available via My P&O Cruises, from approximately 45 days before departure. It contains both your flight and cruise ticket information and can be accessed by selecting E-Tickets from the "Travel Documents" menu. Your E-ticket contains:

Your airline and flight number

Class of travel

Departure and arrival times

Departure terminal information

Baggage information

E-Tickets can be downloaded from My P&O Cruises and printed by you up to two days prior to departure. We advise that you print your E-Tickets as close to departure as possible as this will ensure they contain the most up to date information about your journey. It is important that you carry these with you as proof of onward travel is required to enter some countries.

Secure Guest Data

We are required to provide airlines with Secure Flight Guest Data for guests with air travel as part of their booking. This is applicable for flights into, out of, within and over the United States of America and all information is collected by the TSA (Transport Security Administration). The information required is full names of all guests as they appear on their passport (including middle names), date of birth and gender.

Secure Flight is a behind-the-scenes program that enhances the security of domestic and international commercial air travel through the use of improved watch list matching. By collecting additional guest data it improves the travel experience for all airline guests, including those who have been misidentified in the past.

We can add your airline frequent flyer numbers to your airline booking but you will need to contact Avios directly to advise them of your flight details.

While most of our airline agreements allow you to collect frequent flyer points, they do restrict you from using any additional incentives, vouchers or discounts towards your flight, including seat upgrades. To find out if your flight qualifies for frequent flyer points please contact your airline.

Some airlines allow you to upgrade your flight booked with us using frequent flyer points. To find out if your flight qualifies for an upgrade using frequent flyer points please contact your airline.

Should you wish to provide us with your airline specific frequent flyer numbers, please call our Customer Contact Centre on 03453 555 111 (local call charges apply) or contact your travel agent.

Airlines have different travel policies for adults, children and infants. Those under the age of 2 years at date of travel are classed as an infant. Passengers aged between 2 and 11 years are classed as children, and anyone who is aged 12 years and over are classed as an adult.

Are flights for children and infants included in the cost of the cruise?

Economy class flights from/to the UK are included for the whole party, including children and infants. Please be advised that all children and infants will need to pay any additional air supplements for regional airports.

Aircraft Seating

Airlines will aim to seat children and infants close to their parents or guardians. It is recommended that seats are pre-booked for your full whole party to avoid disappointment.

Charter Flights - TUI Airways

Children and infants will be sat with at least one adult on your booking

If you wish to guarantee your whole party to sit together, seats will need to purchased via MyCruise from 14 weeks prior to departure.

Pre-purchasing seats will be at an additional charge for all guests, regardless of age.

Sky cots and basinets are unavailable on our Charter flights and all infants will be allocated their own seat (infants must be sat on their parents lap for take off and landing)

Infant Car Seats – TUI Airways

As all infants are allocated a seat on the aircraft, you may take a car seat onboard providing it meets the following criteria:

Must be less than 16 inches wide

Must have label certified for use on board an aircraft (most common reference is ECER44-03)

Good working order and fitted with a single release type harness

Only aft facing car seats are permitted on board TUI Airways aircraft

Scheduled Flights

Seating for infants varies by airline, route and ticket type.

Scheduled airlines will allow infants to travel on an adults lap for the duration of the flight (adults must be over 15 years or age)

Adults can only hold one infant, any additional infants will need a seat.

To enquire regarding infant seats on Scheduled flights, please advise at the time of booking or call our Customer Contact Centre if you already have an existing booking.

For Scheduled flights, please refer to the airline’s individual website for information on car seats, sky cots and bassinets.

Luggage Advice for Charter and Scheduled Flights

You can find your baggage allowance on your Flight Confirmation or on your E-Ticket.

For more information you may find the following question useful: What is the baggage allowance on my flight?

Baggage Allowance for infants on Charter Flights with TUI Airways

Infants are entitled to full luggage allowance on our TUI Airways Charter flights. 23kg for Economy and 28kg for Premium Economy

Infants are also entitled to full hand luggage allowance of 10kg.

The full luggage allowance of your party can be found on your Flight Confirmation or E-Ticket.

Hand Luggage

Hand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website

We would recommend you visit https://www.gov.uk/hand-luggage-restrictions for the latest and up to date advise regarding hand luggage and any restrictions.

Pushchairs

Pushchairs are permitted to take on your flight. They are classed as ‘free baggage’ and you will not be charged to take this on board.

Your pushchair will be labelled at check in and you will then be allowed to take your pushchair through security and through to departures.

Upon boarding, your pushchair will be taken from you and be placed in the aircraft hold and returned to you when you land (this is usually as soon as you disembark)

If you are travelling on our TUI Airways Charter Flight, then you will either be able to collect the pushchair from the tarmac, or it will be taken to the ship with your hold luggage. For clarification we recommend you discuss this with check-in staff when you check-in for your flight.

We use a range of airlines to operate our fly-cruise holidays.

Mediterranean fly-cruises:

Whether you're on a charter or scheduled flight, you will need to collect your luggage from the carousel in arrivals before joining the coach transfer to the ship.

Caribbean fly-cruises:

The majority of our flights are on chartered aircraft. For this reason the services offered may differ slightly from the airline’s standard service or from your own experience if you’ve previously flown with them.

We supplement our chartered flights with seats on existing scheduled flights during peak periods and as and when required.

We are pleased to be able to offer upgrades to premium economy on our charter flights. These upgrades are available to book when you book your cruise (on scheduled flights you would need to wait until 11 months prior to departure before flight schedules are confirmed and before you can upgrade).

Classic Southern Hemisphere Journeys and Exotic fly-cruises:

All seats will be booked on scheduled flights. The carrier will vary depending on the route, date of departure and availability. Should you wish to travel with your preferred airline, upgrade your flight or amend your flight dates, we will be able to provide a tailored quote from 11 months prior to departure.

For more information you may find the following question useful: Which airlines do you use?

If you have a specific flight requirement, please ask at time of booking.

More information, by airline:

TUI Airways – all flights are operated on a chartered aircraft

Jet2 – we purchase seats on existing scheduled flights:

EasyJet – we purchase seats on existing scheduled flights:

For our Mediterranean fly-cruises, we also book scheduled seats on a range of airlines, including, but not limited to:

British Airways

Air Malta

KLM, Lufthansa and Air France (regional, indirect flights from around the UK)

Additional Information

You might find that some services you are looking for are dependent on the flight type. For example if you are travelling on a charter flight you can pre-purchase your flight seat via My Cruise, and if you’re booked on a scheduled flight, you may be able to book seats through the airline’s own website.

Please note that all charter flights operate on the day of embarkation/disembarkation . If you have decided to extend your holiday you will be travelling on a scheduled flight.

We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. The details of when and where the coach transfer will depart from will be viewable on your My P&O Cruises in the 'Full Itinerary View' tab approximately 30-35 days prior to departure as this is when the details are confirmed with the coach company.

On one way fly-cruises starting in the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure. If you are booking your cruise through our website and wish to add the coach transfer, please contact our Customer Contact Centre once you have made your booking on 0344 338 8003 (local call charges apply). Coach times are usually available three months prior to departure.

Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.

These coach transfers are not available on our Exotic fly-cruises.

2023 Caribbean fly-cruises

Spring 2023

Southampton to airport coach transfer

K305D: end of cruise – 02 Apr 23

K306: end of cruise – 02 Apr 23

K306A: end of cruise – 02 Apr 23

London Gatwick, Manchester

Birmingham, London Gatwick, Manchester

Spring 2023

Airport to Southampton coach transfer

K301: start of cruise – 6 Jan 23

K301A: start of cruise – 6 Jan 23

K301B: start of cruise – 6 Jan 23

Birmingham, London Gatwick, Manchester

London Gatwick, Manchester

Please ensure the names on your travel documents are as per your passport. If you need to make any changes, Customer Contact Centre on 03453 555 111 (local call charges apply). Incorrect name details could result in you being denied boarding by the airline, as security checks are usually carried out 24-48 hours in advance of flight departure.

You should also ensure that your passport details are entered into My Cruise to avoid any delays at check-in.

Charter flight check-in

Check-in for our charter flights is available at the airport on the day of departure only.

It is not possible to check your baggage in the night before you travel on any of our charter flights, even if it is a service usually offered by the airline.

In the UK check-in opens approximately three hours prior to flight departure and closes approximately one hour before departure.

Please be aware that even if you have pre-booked your seats using Flight Seat Booker, you are still required to check in at the airport.

For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?

Scheduled flight check-in

Check-in times vary by airline; we recommend that you check on the airline's website before you travel. Your flight details can be found either on your Flight Confirmation or on My P&O Cruises. Please see below how to check-in for the various airlines we often use

British Airways (BA): visit ‘Manage My Booking’ to check-in, alternatively you can check-in at the airport. If you are travelling with British Airways and have received your flight booking reference, you can check-in online prior to travel. You can obtain this from our Customer Contact Centre, please call 03453 555 111 (local call charged apply).

Air Malta (KM): Check-in online will open 24 Hours prior. Guest will need to use their Airline locator via ‘Manage My Booking’. To receive your airline locator please call our Customer Contact Centre on 03453 555 111 (local call charges apply). Alternatively, you can check-in at the airport (in this case seats will be allocated by airline).

EasyJet (U2): all guests must check-in online or risk being charged at the airport; visit easyJet.com and enter your flight booking reference (airline locator). To receive your airline locator, please call our Customer Contact Centre on 03453 555 111 (local call charges apply). Please ensure that you check in for both your outbound flight and your inbound flight (if applicable) as there may be different airline booking references for each flight. We would recommend you book your seats before checking in as once check-in has been completed no changes are permitted.

Jet2 (LS): all guests must check-in online or risk being charged at the airport. You will either be travelling on a Jet2 group allocation, or you have been booked under an individual reservation. To establish your booking type (if not already advised at time of booking), please call our Customer Contact Centre on 03453 555 111 (local call charges apply). If you are travelling on a Jet2 group allocation, you can check-in online via https://www.jet2.com/pocruises from 60 days prior to departure; you will need your P&O Cruises booking reference to access the website. If travelling under an individual Jet2 reservation, check-in online via https://www.jet2.com/en/login from 28 days prior to departure using your Jet2 reference provided for you by our Customer Contact Centre. Please ensure that you check-in online in advance of your flight to avoid charges at the airport. If you are travelling on a return flight with Jet2, remember to check-in for your inbound journey as well as your outbound flight. We would recommend you book your seats before checking in as once check-in has been completed no changes are permitted.

TUI: All guests must check-in at the airport. There is no online check-in option available.

For further information you may find the following question useful: Can I pre-purchase specific seats on my flight?

Charter flights with TUI

Caribbean

Economy - a main meal will be given after which tea and coffee will be served.

A snack will also be served on your outward flight and breakfast on your inbound.

Any additional beverages will be available at an additional charge.

Premium - an enhanced main meal will be given after which tea and coffee will be served.

A snack will also be served on your outward flight and breakfast on your inbound.

A complimentary in flight bar is available throughout your flight with the exception of champagne.

Mediterranean

A buy onboard service for food & drink will be available for your flight.

Dietary requirements for charter flights

The following inflight meal types may be requested

Vegetarian

Vegan (lactose/dairy free)

Diabetic

Gluten free

Child meal

Please note only one request per person may be made and it is not possible to request any other meal types.

Jet2

The purchasing of meals will be available pre-cruise via Jet2’s manage my booking section of their website.

Individual flight booking where guest has a Jet2 Locator - Please visit www.jet2.com and log into the manage my booking section. Please telephone the customer contact centre on 03453 555 111 (local call charges apply), where we will be able to provide you with the flight reference needed to log in.

Group booking with Jet2 – Guest will be able to manage their booking online approximately 60 days prior to departure, this will allow the purchase of meals.

Please visit www.jet2.com/pocruises, using your surname and P&O booking reference to log in.

If the booking has been made within the 60 days prior to departure, please allow 7 days post booking before logging into the Jet2 website.

World Cruises – Scheduled flights

A hot meal and complimentary drinks will be available followed by a lighter snack or breakfast just before landing.

Please note further snacks may be available at an additional charge.

The onboard service offered will vary depending on airline, class of service and route. Please visit your airline website for further information.

Dietary Requirements –

Most airlines are able to cater for specific dietary needs and special meals for children and infants.

If you have any such requirements, we recommend that you liaise directly with the airline to ensure that your needs are adequately catered for.

Please note that not all requests can be guaranteed.

Any request must be made no later than 48 hours prior to your flight departing.

You will need your airline booking locator to make a request, this can be obtained by telephoning our customer contact centre on 03453 555 111 (local call charges apply)

We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

These coach transfers are not available on our Exotic fly-cruises.

2022 / 2023 Caribbean fly-cruises

Autumn 2022

Airport to Southampton coach transfer

B225: start of cruise – 21-Oct-22

B225A: start of cruise – 21-Oct-22

Birmingham, London Gatwick, Manchester

Spring 2023

Southampton to airport coach transfer

K305D: end of cruise – 02 Apr 23

K306: end of cruise – 02 Apr 23

K306A: end of cruise – 02 Apr 23

London Gatwick, Manchester

Birmingham, London Gatwick, Manchester

Spring 2023

Airport to Southampton coach transfer

K301: start of cruise – 6 Jan 23

K301A: start of cruise – 6 Jan 23

K301B: start of cruise – 6 Jan 23

Birmingham, London Gatwick, Manchester

London Gatwick, Manchester

This depends on whether you are travelling on a chartered or scheduled flight. You may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?

Charter flights

We’re pleased to be able to offer a seamless service known as ‘Luggage Valet’ on selected chartered flights.

You should ensure that all your baggage has a P&O Cruises luggage label attached before you check-in at the airport, because once you check-in, the next time you see your bags will be in your cabin on board your ship!

Caribbean fly-cruises

When you arrive in the Caribbean on a charter flight, there is no need to pass through immigration, nor collect your checked bags; coaches will be waiting to transfer you directly to the cruise terminal and all checked baggage will be unloaded from the aircraft and taken directly to the ship, where it will be screened and delivered to your cabin.

Available on the following charter flights:

TUI Airways: Barbados and Antigua

Your baggage transportation details for disembarkation will be communicated onboard.

Scheduled flights

If you’re travelling on a scheduled flight, when you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through P&O Cruises and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a P&O Cruises representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal.

If you have arranged your own flights or have arranged to fly out to your destination early, then you will need to make your own way to the cruise terminal.

The baggage arrangements for your inbound flight will be confirmed during your cruise. Baggage is usually collected from outside your cabin the night before you disembark.

All fly-cruise holiday prices include economy class flights from/to London and transfers between the overseas airport and your ship on the day of embarkation/disembarkation.

Mediterranean fly-cruises
We are pleased to be able to offer return flights from eight UK air cities on all cruises: Belfast*, Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle.

*Please note that Belfast flights are only available on cruises which start and end in Valletta.

We use a range of charter and scheduled carriers, including TUI Airways, easyJet, Jet2 and Air Malta.

Caribbean fly-cruises

Flights are available from a range of UK airports, which vary by ship and cruise itinerary. You'll find further details of available departure airports when you select the 'See available airports' option, after selecting your desired cruise on our website.

We use reputable charter and scheduled carriers, such as TUI Airways, Virgin Atlantic and British Airways.

Classic Southern Hemisphere Journeys and Exotic fly-cruises

As you are travelling further afield, we want to be as flexible as possible so you can make the most of your holiday.

Where flight schedules permit, we can offer flights from any UK airport. Additional supplements may apply.

When you make your booking, simply advise your booking agent which airport you would like to fly from and whether you would like one-way or return flights, and your preferred departure airport.

Should you wish to extend your holiday or explore further we'll arrange flights to fit around a Land Tour or City Stay or, should you wish to explore independently, we can book flights so you arrive early (or fly home later), you can book a stopover on selected routes, or if you prefer, you can fly to/from an alternative air city.

Flights are offered subject to availability and airline schedules available at the time of booking.

Domestic Flights to/from Southampton

We can book domestic flights with Flybe to/from Southampton from a range of UK departure points. The fare includes a transfer between the airport and the cruise terminal and vice versa. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules.

Airline schedules are usually released between four and six months prior to departure; at this time you can check availability by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). We will be happy to answer any questions you have.

If you would like more information, you may find the following question useful: Can I book flights to and from Southampton?

Guaranteed Flight Option

When you or your travel agent books one of our fly-cruise holidays, you may be offered the 'Guaranteed Flight' option, which is also referred to as air city 'QQQ'. This means that you will have a confirmed booking, including flights, but the specific UK airport will be allocated at a later date. Flights will be allocated to your booking at least 7 days prior to departure and the price you have been quoted will not increase. It is recommended you waitlist your preferred UK airport at time of booking. We will do our best to allocate flights from your preferred UK airport, but we cannot guarantee this.

All people booked under the same booking will be allocated the same flights; however we may not be able to allocate the same flights to groups who have booked multiple cabins.

Guests disembarking the ship in Malta are welcome to stay onboard, however their cabin must be vacated at 08:00 am. The majority of guests vacate their cabins at 8:00 am and are off the ship by 11:00 am to travel to the airport.

Guests who have registered a credit/debit card to their on board account can make purchases on board (drinks) until they disembark. The Spa facilities are available for freshening up.

Frequently Asked Questions

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