Frequently Asked Questions

Answer

Family suites are available for a minimum of 4 guests and up to a maximum of 6 guests.

The Family Sea View Suites on Iona, can accommodate a maximum of 4 guests.

Answer

Your cabin will have air conditioning in your cabin which you can adjust, therefore a fan is not necessary.

If you still want to bring your own you must make this known when boarding the ship so that we can carry out essential electric testing on the appliance.

Answer

All suites (excluding Arcadia, Britannia and Iona) have a curtain/partition which can be drawn that will allow the living area to be separated from the sleeping area.

Britannia's Superior Deluxe Balcony has a curtain/partition which can be drawn that will allow the living area to be separated. Arcadia's Balcony Cabins have small curtains which can be drawn that will allow the living area to be separated.

Iona has been designed with furniture dividers for privacy. Aft Suites will have separate bedrooms and living spaces.

In addition, these are also available in Mini Suites on Aurora and Deluxe Balcony cabins on Aurora and Arcadia. 

Dividing curtains/partitions are not available in any other cabin type.

Answer

The height of the balcony railings are approximately 110cm high.

Answer

Hand Rails

Some cabins with a shower or a bath feature a small grab rail to assist with getting in and out. To check if this applies to a specific cabin please call our Customer Contact Centre, contact details can be found on our website. All wheelchair accessible cabins feature a roll in shower with a hand rail by the toilet and shower with a fixed shower seat.

Shower / Bath Mats

Each bath and shower has a non-slip floor. Shower/bath mats are available to request once on-board via your cabin steward. These are available on a first come first serve basis.

Answer

Yes. You will find a Bible in your bedside table drawer.

Answer

Adapted/accessible cabins are available on all ships across the fleet, allowing full-time wheelchair users easy access to all the facilities within the cabin.

Arcadia, Iona and Arvia feature several partially adapted cabins, which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space within the cabin and bathroom. Partially adapted cabins and Ambulant accessible cabins are not suitable for full time mobility aid users

Arvia also has ambulant accessible cabins These cabins have accessible features of grab rails within the bathroom, a pull down seat in the shower with a maximum load of 150kg and can accommodate the storage of compact foldable powered mobility aids for use outside the cabin. They have raised thresholds to the balcony and bathroom as well as standard cabin door widths. 

 All adapted cabins and and ambulant accessible cabins are shower only. Please note that on Iona PB, PC and PF adapted grades are partially adapted cabins. On Arvia PB, PC, PD, PE and PF adapted grades are partially adapted cabins. These are standard cabins that have accessible elements and are suitable to guests bringing non-motorised upright assistive mobility device and who do not require the use of a wheelchair, scooter, or other similar assistive devices.

Arcadia

Arcadia features a number of partially adapted cabins which have wider door widths and a wheelchair accessible wet room (roll in bathroom). Partially adapted cabins may not have sufficient manoeuvring space, within the cabin and bathroom. Therefore, partially adapted cabins are not suitable for guests who are full time mobility aid users.

Partially adapted cabins on Arcadia are:

C1, C2, C194, C203, E95, E96, G11, G12, G74, G81, G82 and G100

Click here for example images of Arcadia's part adapted cabin, C2. C2 has a support pillar near the doorways  - this may prove to be difficult to navigate around if you are a full time wheelchair user.

Arvia and Iona

All PB, PC and PF grade 'accessible cabins' are partially accessible. This means that they are standard cabins that have accessible elements, e.g. adapted bathroom with flush threshold and grab rails, and are suitable to guests bringing non-motorised upright assistive mobility device (rollators, walking stick or frames as examples) and who do not require the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin. 

Partially adapted cabins on Iona are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327,8331,9326, 9327, 9330, 9331, 9222, 9223, 9228 and 9229

Partially adapted cabins on Arvia are:

10327, 10331, 15322, 15323, 15326, 15327, 16326, 16327, 16330, 16331, 8327, 8331, 11743, 11744, 12742, 9743, 9748, 9222, 9223, 9228 and 9229

Guests can bring a small device into these cabins, as this means the available floor space within these cabins is limited, making it difficult to manoeuvre, turn and store larger mobility aids.

Ambulant Accessible Cabins on Arvia are:

4209, 4227, 4333, 4420, 8308, 8309, 9309, 9315, 10315, 10316, 10320, 11309, 11312, 12244, 12309, 12312, 12315, 14244, 14309, 14312, 14315, 16244, 16309, 16312

Guests can bring a small device into these cabins (see below) for storage and charging only

Fully adapted cabins with a pillar obstruction

Cabins with pillars on Iona are:

8332, 10427, 10433, 11516, 11518, 12516, 12518, 12624, 12625, 12626, 12627, 15303, 15304, 15305, 15306

Cabins with pillars on Arvia are:

8332, 10427, 10433, 11530, 11532, 12528, 12530, 12624, 12625, 12626, 12627, 15303, 15304, 15305, 15306

The pillars within the cabins does not impact the use of a wheelchair, scooter, or other similar assistive devices whilst inside the cabin and as such these are classified as fully accessible cabins. The pillars are located at the end of one bed but still provide a gap of approx. 90cm.

	Door Width	Gap b/w end of bed – desk/ chair	Gap b/w bed and wet room wall	Gap b/w bed and other wall
PB Grade	79cm	105 cm	74cm	Queen bed 74cm, Twin Beds 28cm
PC Grade	79cm	102 – 105cm	72 – 74cm	Queen bed 74cm, Twin Beds 28cm
PF Grade	79cm	105cm	72cm	Queen bed 72cm, Twin Beds 26cm

Click here for example images of Iona's part adapted Inside cabin, 16331.

Click here for example images of Iona's part adapted Inside cabin, 9327.

A guide to smaller mobility aids:  

• We would advise that a smaller device is less than 100cm in length and less than 60/65cm in width (see cabin door width and gap at end and side of bed) when in use and can fold down as one piece (no removable parts) to less than 50cm so that it can be stored safely within the cabin, away from cabin door for emergency exit reasons, these are maximum dimensions. If guests are intending to use the device in the cabin, again the turning circle needs to be considered as the available floor space is limited. If in any doubt please reach out to the Guest Support, Accessibility Team to discuss further.

• Walking frames (providing width is within 50cm), walking sticks, rollators are also all examples of smaller mobility aids as well as some makes and models of electric wheelchairs and mobility scooters (these will need to be checked).

• Please note for any motorised equipment the batteries should be dry, gel or lithium cell.

 

Answer

All of our accessible cabins feature wide doorways into the cabin and bathroom, (minimum 80cm) as well as sufficient floor space for wheelchair manoeuvrability. All accessible balcony cabins feature ramped access to the balcony. The bathroom in all accessible cabins are a wet room style shower room with a flush threshold into the cabin and grab rails for shower and toilet, as well as a pull down or fixed shower seat.

For further information on a specific cabin number i.e location of grab rails please call our Customer Contact Centre, please visit our website for contact details.

On Arcadia, please note the accessible balcony cabins have limited manoeuvring space within the cabin and wet room, particularly when passing by the foot of the bed. The balcony doors in Arcadia's accessible cabins are heavy and opened manually, they require the help from a travelling companion, especially in adverse weather conditions. 

Answer

Please find below the approximate cot sizes used on board:

When assembled, the dimensions are: (L) 103cm , (W) 72cm , (D) 79.5cm
When folded away, the dimensions are: (L) 25cm , (W) 25cm , (D) 79.5cm
They weigh approximately 8kgs.

Answer

Yes you have the ability to order from the main restaurant menu for breakfast, lunch and dinner*.  Outside of these hours you may order from the room service menu**.

 

Arcadia

• In the Suite you can seat four people, they have a conversion top that turns a coffee table into a dining table.

Aurora

• In the Penthouse suite you can seat six people
• In Suites you can seat four people
  
• In the Mini-Suite you can seat two people
  

Azura

• Penthouse suite can seat four people
• Suites on Riviera deck have a balcony dining table with two recliners
  
• All other suites on B4  B5 grades have balcony dining table with four chairs

Britannia

• You are able to dine in all suites. Suites have a Tea / Coffee table

Ventura

• Have 26 dining tables which are conversion tops that turn a coffee table into a dining table in their regular suite cabins. These have a capacity of seating four and are only within Suites.
• They also have two permanent dining table in both penthouse suites which can seat six has seating capacity of six.

*In conjunction with the dining times as advertised in the Daily Horizon newspaper. You will not be charged on standard food items, however there will be an extra charge for drinks.

**Charges apply. Prices will be indicated on the menu available in your in-cabin directory.

Answer

No. Your on-board account is charged in sterling and this will be the amount placed against your credit card.

If you are settling your account with a non UK account, e.g. in Dollars or Euros, then your credit card company will charge a conversion rate. Please contact your card issuer for how much this would be.

Answer

Should you have a problem with a purchase, please contact Ocean Books in Romsey on 01794 830 663.

Answer

Our Medical teams on each ship closely monitor levels of illness. As soon as we see any evidence of raised levels of illness on-board, we immediately take appropriate steps depending on the nature of the illness involved. For example where Norovirus is suspected we initiate an extensive and thorough environmental sanitation programme and provide help and advice to everyone on-board. In order to prevent the spread of any such outbreaks we ask affected people to remain in their cabins while infectious and emphasise the importance of regular and thorough hand washing especially before eating. In addition you will notice that before embarking the ship or entering dining venues on-board, we ask everyone to use the hand sanitising gels provided. In some instances we also serve food in order to reduce the risk of transmission from person to person.

Answer

The exchange rate is set once a week on-board.

Further information is available in the ship's daily news paper, a copy of which will be delivered to your stateroom daily during your time on-board.

Answer

Whilst we are unable to put a limit on any on-board account prior to boarding, you are able to set a limit on any account by visiting Reception once on board.

You may set a daily or total limit and once the limit has reached, no further spending will be allowed on the card until the limit amount is changed or cleared.

Answer

Yes, we carry life jackets for all ages.

Answer

Cabins that can be viewed from the main passenger areas do have a mirrored finish applied to them to restrict visibility from outside.

However this does depend on light levels, for instance at night it may still be possible to see into the cabin from outside if the cabin lights are on.

Answer

Britannia/Azura: These are supplied by Harding Retail who stock and operate our shops on board.

Arcadia/Ventura/Aurora: These are supplied by Dufry who stock and operate the shops

Official scale models of the ships are only available to purchase on board each particular ship, so for example, should you wish to purchase a scale model of Azura, you will need to sail on Azura where you are able to purchase one. (subject to availability)

Answer

A traveller crossing the International Date Line eastbound subtracts one day or 24 hours, so that the calendar date to the west of the line is repeated after the following midnight.

Crossing the International Date Line westbound results in 24 hours being added, advancing the calendar date by one day.

The International Date Line is necessary to have a fixed, albeit arbitrary, boundary on the globe where the calendar date advances in the westbound direction.

Please see your cruise itinerary to see if and how you are affected by the International Date Line.

Answer

There is a small range of over the counter medications available from the Emporiumon-board each ship suchas Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.

Answer

No. We are unable to accept travellers cheques on-board.

Answer

The make-up* you can purchase in our shops on-board are:

Estee Lauder
Clinque
L'Oreal
Dior
Chanel
Touche Eclat
Revlon
Benefit

*varies by ship.

Mirbella is used in our salons for makeovers only.

Answer

Yes, this popular tour lasts approximately three hours and costs £75.00 per person (subject to change) and can be booked at reception desk on-board.

The tour is hosted by a Senior Staff member and gives guests the chance to get 'up close and personal' with departments and staff they would not normally get a chance to meet. There are various displays, information and fun events, including going down to the Engine Control Room, through the galley and theatre and up to the Bridge with many places in between (due to numbers allowed into the Engine Control Room at one time, groups may be split)

You will be required to sign a waiver form. Please note you must wear sensible footwear, cannot take photos/video and are advised to wear something warm if the weather is cold on the Mooring Deck.

The tour is completed on the bridge where, hosted by the Captain, champagne and small snacks are served.

If you are interested in joining the Behind The Scenes tour, please visit Reception to book. A confirmation letter will be sent to your cabin, inviting you to meet at a certain time and location, usually on a sea day in either a morning or afternoon slot.

The Ship's Photographer will join the group during the tour to take photos of the event. You will receive a complimentary gift including a photograph and ‘Back Of House’ tour pin badge with the opportunity to purchase additional photos from the photo gallery.

A Minimum of approximately eight people is required to run the tour, with a maximum of 16 people being accommodated. The tour is run once per cruise or twice for longer cruises or if there is popular demand. The tour may not be run on cruises shorter than 7 nights in duration.

Please note, there may be some differences between ships. Prices and gifts are subject to change. 

Answer

At the onset of an emergency all cabins are checked by the Cabin Stewards. Any passenger requiring assistance will be taken to their Muster Station by a trained Crew Member from the Passenger Assistance party via utilisation of an evacuation chair.

Answer

If you are joining the ship on a Fly Cruise and would like to have time to see the port of call on your embarkation day this is possible however, the length of time you get to look around the port of call will depend on what time your flight arrives, transfers and how long embarkation takes.  

Once you have checked in on-board you are welcome to disembark to look around the port. 

Please be aware that if your flight were to be delayed or the ship brought the muster drill forward this would need to be taken into account and will affect how much time you will have to look around the port.

Disembarkation

Guests who have their flights booked with us, have the privilege of staying on-board until nearer to their flight departure time.

You will still have access to all outlets on-board like the restaurants and bars however the shops will be closed.

You will then be picked up by organised coaches and taken to the airport. 

Guests who have made independent flight arrangements will be required to disembark the ship in accordance with your disembarkation time which will be provided a few days prior to the end of your cruise. 

Answer

If you wish to settle your account using cash then please note that there are limits on the amount of cash that can be deposited on your account, which vary by cruise length.  Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.

You still need to register a credit or debit card at check-in, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification. 

Your on board account must be kept in credit at all times. 

Should your account no longer be in credit, any outstanding balance will be charged to your card unless further cash is provided. 

We are unable to accept:

• money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on-board.
• personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded back to you at the end of the cruise by you visiting the reception desk prior to disembarking. Any credit due to be returned to you will be clearly shown on you final statement which will be delivered to your cabin on the last night of the cruise.

Answer

Electronic cigarettes, including those which do not emit smoke, can be used in designated smoking areas only.

Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests.

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Answer

For the safety, comfort and enjoyment of all of our guests, and in view of the UK legislation banning smoking in public spaces, our policy on smoking on board our ships is as follows:  

General

Smoking is not permitted in cabins, on cabin balconies or in public rooms. It is permitted in designated areas of the open deck, although due to weather and/or cleaning process, these locations may change from time to time. 

E-cigarettes

E-cigarettes, including those which do not emit smoke/vapour, are permitted in designated smoking areas only. Although we recognise that electronic cigarettes are not covered by the UK legislation we have taken the decision to prohibit their use in all public areas and cabins in the same way as real cigarettes for the benefit of all of our guests. E-cigarettes are illegal or banned in some countries and governments are changing their laws as new research is revealed so always check where you can use them before you sail.

Safety information

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

 

Answer

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice.  It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

Answer

A selection of items such as sunglasses, hats, bags, snorkels and masks (not flippers) are usually available in the on board shops.

Other essential items such as sun cream are also available.

Answer

All ships within the fleet have enough safety equipment to support all guests and crew sailing at full capacity, should the need ever arise.

 

On Arcadia there are:

18 life boats which can carry up to 150 people each - located on Deck 4

46 life rafts which can carry up to 35 people each - located on Decks 3

2 fast rescue craft

There is usually no more than 2016 guests and 820 crew members on board.

 

On Aurora, there are:

14 life boats which can carry up to 150 people each - located on Deck 8

Two MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on     Deck 7

16 life rafts which can carry 37 people each. - located on Deck 7

There is usually no more than 1870 guests and 820 crew members on board.

 

On Azura and Ventura there are:

24 life boats which can carry 150 people each - located on Deck 8

Four MES (Maritime Evacuation System) chutes which can carry up to 430 people each located on   Deck 8

Seven life rafts which can carry up to 109 people each. - located on Deck 7

There is usually no more than 3100 guests and 1170 crew members on board Azura, usually no more than 3078 guests and 1160 crew members on board Ventura.

 

On Britannia there are:

Eleven life boats which can carry up to 305 people each - located on Main deck 7

Five tender life boats which can carry up to 242 people each - located on Main deck 7

Two MES stations which can carry up to 632 people each- located on Main deck 7

Nine life rafts which can carry up to 158 people each- located on Main deck 7

2 fast rescue craft

There is usually no more than 3600 guests and 1360 crew on board.

 

On Iona, there are:

16 life boats which can carry up to 462 people each - located on Deck 7

Two MES (Maritime Evacuation System) systems which can carry up to 612 people each located on     Deck 7

An additional 8 life rafts which can carry 153 people each - located on Deck 7

There is usually no more than 6685 guests and 1691 crew members on board.

 

In addition, there are enough life jackets for each guest in each cabin when operating at full capacity with additional life jackets located at or near the muster stations, plus enough life jackets for every crew member on board each ship.

In the event of an emergency, please go to your dedicated station on board. Details of how to locate your muster station are found on the back of your cabin door.

Answer

If on-board spending money is only on one booking and not the other it can not be transferred to the next cruise. It must be used on the cruise that the credit has been applied to.

Answer

For queries regarding incorrect charges, overcharges, pre authorisation holds andrequests for copies of on board account please contact our Customer Contact Centre on 0344 338 8003 (local call charges apply), or please visit our website for contact details.

For P&O Cruises Peninsular Club discount queries please visit our website for contact details.

Answer

You will able to see where your cabin is located by viewing the appropriate deck plan.
For example, if your cabin number is A106, the 'A' relates to the deck, therefore, select the view of the deck plan on A deck.

Please see the deck plans below:

Arcadia

Aurora

Azura

Britannia

Iona

Ventura

Arvia: https://www.pocruises.com/cruise-ships/arvia/overview#deck-plans  

Answer

You can exchange your money on-board into local currency for most ports of call. There are however certain ports when the ship is unable to carry local currency. In such cases, the ship will advise which currency is best to take ashore.

We can only accept back the currencies the we sell on-board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit or debit card registered or if your account has sufficient cash credit to cover the transaction.

There is a daily limit on all currency transactions of £250, a weekly limit of £1250, and a limit of £5000 per 30 consecutive days respectively. A total exchange limit per cruises will apply at £10,000 regardless of cruise length. All transactions must be made against a registered credit or debit card. We are unable to accept either personal cheques or traveller’s cheques. We are unable to accept €500 notes at any time for currency exchange transactions.

Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue Customs National Advice Service on 0845 010 9000 (Calls cost 3.19p per minute plus your telephone company’s network access charge) or visit www.hmrc.gov.uk for further information on how to comply.

Answer

There are many different words used to describe sight loss and people with sight loss including: blind, sight impaired, partially sighted and visually impaired. If someone registers their sight loss with the local authority, there are two groups of terms used to refer to their sight loss: 

Severely Sight Impaired (SSI) or blind

Sight Impaired (SI) or partially sighted

What can blind people see?

Just because someone is blind, doesn't mean they can't see anything. In fact, 93 per cent of people who are registered blind or partially sighted can see something.

 

Guests are able to notify us that they are blind or visually impaired using the Accessibility and Medical questionnaire. Guests can request large print documents via the questionnaire, however an option to request Braille is not on the questionnaire.

 

Should the guest require Braille please email accessibility@carnivalukgroup.com where this will be arranged.

Braille

Safety information and tender safety information is supplied in Braille.

The ‘Horizon/Daily Programme’ is written and produced onboard and subject to constant change, so regrettably it is not available in Braille.

Braille menu’s are also available in the main dining room and some bars. These can be requested onboard.

Large print documents

Large print documents can be requested by the guest via the Accessibility and Medical questionnaire. As a minimum they should receive the following documents in large print, font size 18:  

Safety and Emergency Drill Information 

Horizon daily newspaper  

Main Dining Room and Bar Menus  

Other literature that can be produced in large print should be provided at the guests request if it is possible.  

Orientation tour

Guests can receive a brief orientation tour once they board the ship. A crew member will be able to take the guest around the ship to give the guest the opportunity to familiarise themselves with the location of key areas in relation to the position of their cabin. This can be arranged by emailing accessibility@carnivalukgroup.com prior to the cruise.

Safety

On embarkation, when the Cabin Steward is introducing themselves to a guest who is blind or visually impaired, they must verbally advise the guest of their allocated Muster Station and asked if they require assistance to locate this Muster Station.  Guests must also be verbally advised of their restaurant name, table number and table size at this time. 

In the event of an emergency on board, specially trained crew members from the Passenger Assistance Party will be sent to assist the guests in their cabin should it be required. This can be requested via the Accessibility and Medical questionnaire.

Answer

The following balconies are obstructed:

IB Grade

G330 | G331 | G332 | G333 | G334 | G335 | G401 | G402 | G403 | G404 | G405 | G406 | G407 | G408 | G409 | G410 | G411 | G412

IC Grade

G324 | G325 | G326 | G327 | G328 | G329 | G507 | G508 | G509 | G510 | G511 | G512 | G514 | G515 | G516 | G517 | G518 | G519 | G520 | G521 | G522 | G523 | G611 | G612 | G614 | G615

IE Grade

G616 | G617 | G618 | G619 | G620 | G621 | G622 | G623

JB Grade

G414 | G415 | G416 | G417 | G420 | G421 | G424 | G425 | G428 | G429 | G432 | G433 | G436 | G437 | G438 | G439 | G440 | G441 | G442 | G443 | G444 | G445 | G501 | G502 | G503 | G504 | G505 | G506

JC Grade

G226 | G227 | G228 | G229 | G230 | G231 | G301 | G302 | G303 | G304 | G305 | G306 | G307 | G308 | G309 | G310 | G311 | G312 | G314 | G315 | G318 | G319 | G322 | G323 | G524 | G525 | G526 | G528 | G529 | G530 | G531 | G5353 | G601 | G602 | G603 | G604 | G605 | G606 | G607 | G608 | G609 | G610

JE Grade

G624 | G625 | G626 | G627 | G628 | G629 | G630 | G631

Answer

Via mobile phone

A mobile phone service is available on-board our ships while we’re out at sea (subject to connectivity). When the ship approaches port, the land based mobile phone service will become available and the ship’s service will be switched off. Most mobile phone providers have agreements with the ship’s service provider (Telenor). Costs are usually higher than making an international call to or from a mobile phone.

 

Via email

Guests on board can access their own personal email account by connecting to the Guest WiFi network whilst on board, using their own mobile device/tablet/laptop, or by using a computer in the ship’s Internet Centre in the Library*. 

Accessing the internet on board incurs charges whether using the wifi or using the ships' Computer Centres (the costs are the same however you access it).

 

*Currently our Ships' Internet Centre is not in use whilst our Sailing with Confidence procedures are in place. 

 

If you do not have a personal email address and want friends and family back home to be able to contact you, you can give them the below email addresses and we will pass the message on to you. A small charge (approximately £1) will be applied to the on board account. The email needs to include your name and cabin number within the subject line of the email.

• arcadia@pocruises.com
• arvia@pocruises.com
• aurora@pocruises.com 
• azura@pocruises.com
• iona@pocruises.com
• britannia@pocruises.com
• ventura@pocruises.com

 

Contacting ships' company via email

Please note these email addresses cannot be used to contact any members of the ships' company. If you are a friend or relative of the ships' company, please contact them via their personal email account.

 

Via ship's satellite telephone

It is very easy to call all of our ships at sea from the UK. Calls may be received any time by our reception team whether the ship is in port or at sea, as long as there is a satellite connection. Please be aware that it may take some time to locate the guests and bring them to a phone. If the guest is not in their cabin, a message can be taken and delivered to their cabin.

Please call:

0800 917 1584 If calling from the UK

+1732 335 3264 If calling from outside of the UK

+1877 266 1019 If calling from the US

Callers will be asked for their credit card number and the card's expiry date, along with the name of the family member or friend and their cabin number will need to be provided in order for the call to be connected. Charges will commence once the phone starts ringing. If the family member or friend is not available, a message will be taken and delivered to their cabin.

*All prices listed below are subject to change. Please check with your service provider for accurate costs.

Calls will be charged at £5* per minute no matter where the ship is in the world (when calling from the UK). Due to the demands placed upon our satellite network, calls will be limited to a maximum duration of 10 minutes.

An American Call Charge is applied in addition to the £5* per minute call charge.

You will also be required to "press the pound sign on your keypad" when entering details. For those based in the UK, the pound sign is equivalent to the hash (#) key.

In an emergency, they can also contact our Customer Contact Centre (please visit our website for contact details), who will contact the ship on their behalf.

If you don't have access to a credit card, then you can use the Inmarsat numbers as detailed below. These lines are charged at approximately *£7.20 per minute, however this may vary between providers, so please check with your telephone provider first. The ocean code should be dialled first followed by the number(s) below:

Connection to the ship is via satellite and is therefore dependant on an available signal.

 

Generic Ocean Code: 00870

Arcadia	773238012 / 783254634
Arvia	TBC
Aurora	764906755 / 764906754
Azura	765050836 / 765050839
Britannia	773929606 / 773929608
Iona	773258564
Ventura	764843559 764843562

 

There may be times where the ship is not receiving a satellite signal, which may result in you being unable to contact the ship for a short period.

If you experience difficulties contacting the ship, in case of emergencies, you may call our Customer Contact Centre (please visit our website for contact details), where a message can be passed on. 

 

Answer

We encourage all children to use our fantastic children's facilities however we don't provide one-on-one support or care. If the child needs this, a parent or carer needs to be present at all times.

If your child has a disability and would like to take part in our activity programme, please ensure you provide a full account of child’s needs when registering your child as well as speaking with our Youth team to arrange a chat with our Youth manager when on board. We can then do our best to make sure they have a fun and safe holiday.

Answer

If your child has a birthday whilst on-board, please inform the Youth Manager who can be found at The Reef so they can help celebrate your child’s special day.

Answer

When it comes to dining, we lay on a special early tea (time and location will be confirmed once on board) with children’s favourites to suit younger tastes. To see the children's menu, please visit 'Can I see an example of a menu?'

If you prefer, the relaxed and informal buffet is available from early morning to late evening and has a wide selection of dishes. If you’d rather all dine together in the main restaurant, that’s great fun for families too.

Children are welcome to dine in any of the dining areas on board. Meals are not provided in the children's facilities however, snacks are provided in the playrooms.

Children’s tea

A designated children's tea will be provided in one of the restaurants on board, with parental supervision required. Full details and menus will be available on board. 

Children's tea parties take place at the following locations at the approximate times:

Azura - 17:00 - 18:30 - Venezia (Starboard side)

Arvia - TBC

Britannia -17:00 - 18:00 - The Horizon Buffet

Iona - TBC

Ventura - 17:00 - 18:30 – Waterside

The above timings/locations may change due to operational reasons.

Select Dining

Children are more than welcome to dine in our Select Dining Restaurants. Although children are welcome to dine in these restaurants, there are no child menus and no child prices. Please speak to the Restaurant Manager should your child have any special requirements.

Babies

Breast Feeding

As a family friendly organisation, we recognise the benefits of breast feeding to mothers and infants therefore breast feeding is welcome on board.

Baby / Infant Food

Please see question: Can you provide food for babies and infants?

Baby/Infant Equipment

For items such as bottle warmers, sterilisers and bed rails please see question: Can you provide baby/infant equipment?

Answer

In Azura's Planet Bar the following themes are shown on the video wall:

Australia
Europe
Africa
India
Orient
America
Wonders Of The World
Elements

There are themed cocktails in the Planet Bar to match these themes. In Ventura's Metropolis bar, the following themes are shown on the video wall and themed cocktails are alsoavailable below: London - Pimms Cup (Pimms No 1 mixed with a refreshing ginger ale and a splash of lime)
Sydney - Australian Evenings (Baileys & Kahlua shaken with Creme de Cacao & a dash of lime)
Las Vegas - Rat Pack (A perfect Manhattan - Jim Beam, Martini dry & Rosso with a Grand Mariner twist)
Hong Kong - Sloe Boat to China (Gin, Vodka mixed with Cointreau & topped up with Orange Juice)
New York - Bronx (Gin, Martini Dry & Martini Rosso Shaken & Strained with Orange Juice)
Paris - Grand Mimosa (Champagne & Orange with a Grand Mariner Float)
Shanghai - Asian Daisy (Gin shaken with Kiwi Liqueur) The themes displayed in these bars are changed on a daily basis. Information as to which theme will be played on which night will be provided to you in the Horizon daily newspaper supplied to you on board.

Answer Restaurants on-board all ourships are wheelchair accessible. Table and chairs can be moved if additional space is required once inside the restaurant. Please note there may be some areas within the restaurants that can not be accessed i.e due to a step.

Answer

Yes, on all P&O Cruises Ships there will be a Liquor and Tobacco shop that will offer a far more comprehensive range of spirits, cigarettes and tobacco than we have ever offered on a P&O Cruises ship. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you many encounter ashore during your cruise. Internet pricing is not included in the guarantee.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).  The shops are shut when the ship is in port.

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

Duty free shops are located in the below locations by ship:

Azura - Emporium - Deck 6
Arcadia - Emporium - Deck 3
Aurora - Piccadilly Court - Deck 6

Britannia - Deck 6
Iona - The Avenue - Deck 7
Ventura - Emporium - Deck 6
Arvia - The Avenue - Deck 7

If you would like to purchase a bottle of spirits for in cabin consumption during your cruise you may do so by ordering via room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Intra EU Cruises (Cruises visiting only Countries within the European Union)
On intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board. 
 
Price Guarantee 
The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Answer

Yes, you can order beverages and food to your cabin 24 hours a day from Room Service. Prices and availability are subject to change. 

Answer

Yes, cigarettes, cigars and tobacco are available to purchase from most bar areas. We stock the following range of tobacco brands across all ships, prices available on-board*: Golden Virginia (250gm) Drum (250gm) Amber Leaf (5x50gm) Additionally, tobacco products are available from the Duty Free shop.  There are some areas of the ship where smoking is prohibited.

Answer

We would recommend you make alternative dining arrangements for that evening to ensure you do not need to rush to dinner. 

Answer Due to the Captain's responsibilities he may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Answer

Duty-free Liquor products sold via the shops will only be available to take home.
You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders).

Tobacco and Cigarette products can be bought via the shops at any time and taken away immediately.

The Liquor and Tobacco shops on all P&O Cruises Ships offer a comprehensive range of spirits, cigarettes and tobacco. Not only will you be offered significant savings over UK high street pricing, but the shop will guarantee to be cheaper than any comparable outlets - including any shops you may encounter ashore during your cruise. Internet pricing is not included in the guarantee. The shops are shut when the ship is in port.

Duty-free shops are located in the below locations by ship:
Azura - Emporium - Deck 6
Arcadia - Emporium - Deck 3
Aurora - Piccadilly Court - Deck 6
Britannia - Deck 6
Iona - The Avenue - Deck 7
Ventura - Emporium - Deck 6

If you would like to purchase a bottle of spirits for in-cabin consumption during your cruise you may do so by ordering via room service.

Intra EU Cruises (Cruises visiting only Countries within the European Union)

 

On an intra EU voyage we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore from the shops on board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

 

Price Guarantee

The shops will offer a price guarantee on liquor and tobacco purchases for take ashore purposes. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the cruise. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on-board account. If you have not yet purchased and have proof of the cheaper price ashore, the shop will price match for you.

Answer

Guests under the age of 18 (under 21 when in United States of America waters and in the United Arab Emirates) will not be permitted to purchase duty-free alcohol or cigarettes.

Guests may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the shops on-board.

Please Note: The Channel Islands is not part of the EU for VAT and Excise duty purposes. Cruises calling at St Peter Port are therefore NOT Intra-EU cruises.

Please see "Can I purchase Duty Free Liquor and Tobacco on board?" for further information.

Answer

There are cinemas on all the P&O Cruises ships.

On Arvia, films are shown in Ocean Studios (Deck 6) - there are three separate movie cinema screens within this area. There is also a Sea Screen under the dome on the pool deck. This will show movies sometimes as well, such as movies under the stars or sing-along films.

On Ventura, films will be played in the theatres (Prom and F deck)

On Britannia, films are shown in The Studio (Deck 7)

Azura has an outdoor cinema Sea Screen (Aqua deck). Films are also shown on a screen in Malabar (Prom deck)

Arcadia has a boutique cinema, The Screening Room (Prom deck)

Ocean Studios (Deck 6) on board Iona has four screens showing the latest films and old classics.

On Aurora the cinema is called The Playhouse (D deck)

 

Details of which films will be shown in the cinemas can be viewed under the question "What films are shown on board?"

Show times will be detailed in the Horizon newspaper on-board.

A selection of movies can be watched in all cabins on board via the in cabin televisions with an additional wide range of movies available on demand on the Britannia, Ventura and Azura. A small charge may be applicable for some of these movies though many are free. Details of all in cabin movies will be made available to you once on board.

Answer

During days at sea, there is wide range of activities available on-board such as guest speakers, quizzes, dance lessons, fitness classes, sports tournaments, galley walk-throughs, cinema screenings, spa seminars and craft classes. Of course, you may just prefer to relax on deck with a cocktail and a book; you can do as little or as much as you choose. On port days, should you wish to stay on-board, you can still take advantage of a reduced range of activities. We cannot confirm exactly which activities will be available on your particular cruise, but there willalwaysbe plenty to do. Please refer to your daily Horizon paper when you get on-board for details.

Answer

Yes, there is a theatre on board each of our ships.

Arcadia – The Palladium, located on the promenade, F & G decks with 736 seats.

Arvia - Headliners Theatre, located on decks 6 & 7.

Aurora – The Curzon Theatre, located on the promenade deck with 668 seats. 

Azura – The Playhouse, located on the promenade and F deck with 788 seats. 

Britannia – Headliners Theatre, located on deck 6 & 7 with 980 seats.

Iona – Headliners Theatre, located on deck 6 & 7 with 950 seats.

Ventura – Arena Theatre, located on the promenade and F deck with 788 seats. 

 

General information:

Headliners Theatre Company perform incredible original shows regularly throughout each cruise. Further details of show times and how to book these performances and more can be found on My P&O Cruises and once on board, the guest portal My Holiday or Horizon newspaper.

 

Wheelchair spaces

Arcadia: There is wheelchair access on all of our decks to the Palladium Theatre where you can enjoy the evening entertainment. The designated area for wheelchairs is on Deck 2 along with signs for wheelchair companions. There are also signs down on the starboard and port side of Deck 1 if you feel more comfortable entering the Palladium Theatre that way.

Aurora: There is one ramp that allows access to the port and starboard side of Deck 7 with parking access for four wheelchairs and three seats on each side. These seats are labelled as reserved. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat. These seats are also labelled as reserved.

Azura: There is one ramp that allows access to the port and starboard side of deck 7 with parking access for four wheelchairs and three seats on each side. Deck 6 has direct access from the port and starboard side and has 12 seats with space to fit a wheelchair next to each seat.

Britannia: Deck 7 port side and starboard there is one ramp each for parking wheelchairs and watching the show, it’s labelled as reserved for wheelchair. Deck 6 forward has 16 seats which are reserved for wheelchair users.

Iona: All entrances to the theatre have wheelchair access and there are designated wheelchair places on the front row, accessed from Deck 6 and next to the entrances on Deck 7.

Ventura: On Deck 7 there’s a centre ramp to access port side and starboard side with three wheelchair spaces either side along with three accompanying seats either side (6 wheelchairs in total). The back row has two steps to negotiate on starboard and port side - seats here are reserved for passengers with limited mobility. Deck 6 has no stairs. The end seat of each row is reserved for passengers with wheelchair companions.

Answer

Yes, you may purchase a camera from our Ship's Photographer on-board. We stock a number of Nikon cameras, the full range and costs can be obtained from the photography desk on-board.

Answer

There are coffee mornings for guests travelling by themselves. These are advertised in the daily Horizon newspaper. These coffee mornings are not available 2 or 3 night cruises.

Answer

There are board games and cards available to borrow on all P&O Cruises ships, for you to play at leisure.

On cruises with six days or more at sea, games such as bridge feature on all cruises except Arvia and Iona. Britannia offer bridge without an instructor and can be played in the Marlow suite (subject to availability). 

The Bridge classes are organised by instructors, in the morning there will be a beginner class followed by an Improver class, both approximately one hour. In the afternoon a duplicate session is held. All cards and equipment are provided on board.

Tournaments will be advertised in the daily Horizon paper, other card games can be arranged upon request.

Answer

Full details on what treatments and services are available and costs can be viewed in the Oasis Spa brochure. In addition you may purchase spa/retreat day passes, details of which are available once on-board.

Answer

Prior to Cruise: Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto My P&O Cruises and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon. Cancellations can be made via My P&O Cruises up until 3 days prior to departure free of charge. If you are sailing on the Azura , Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email or by telephone 0800 369 9901. If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre. Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation.

On Board: Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied. Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*. Please note this is subject to change.

Answer

As a general rule, there is approximately 2 Black Tie nights during a 7 night cruise and 4 during a 14 night cruise. This can vary from cruise to cruise.  Full details will be provided to you before you travel.

Answer

Yes, decaffeinated tea is available in the club and freedom restaurants, along with a wide selection of TeaPig decaffinated and herbal teas for purchase.

The bars serve decaffeinated coffee and decaffinated Costa coffee is available for purchase. If you require decaffeinated coffee in your cabin, this can be requested on board.

Suitable alternatives are supplied if the above is not available.

Answer

Wherever possible, fresh milk (full fat, semi skimmed and skimmed) is served. Long life milk is served when fresh milk is not available.

Answer

Complimentary Bewley's brand coffee is available in the buffet restaurants 24 hours a day.

In addition, tea and coffee facilities can be found in your cabin. You may find the following question useful - Can I make tea and coffee in my cabin?

In addition, each ship has at least one Costa coffee bar on board which sells the Costa coffee range.

Answer

Yes we do offer vegan and vegetarian wines on-board our ships, which are available to purchase on-board via your wine waiter. Unfortunately these are not available to pre-order. All wines listed are subject to change and availability. 

Answer

Costa Coffee is sold in the various coffee shops and bars on-board. Costa Ice is also available to purchase - A range of iced coffees, creamy coolers and fruit coolers are on offer to help quench your thirst in the heat of the sun. Further details on these products are available on-board.

Answer

Yes, both male and female therapists are on-board some of our ships, although majority are female.

The male therapists that we have are either hairdressers, nail technicians, fitness instructors, acupuncturists, or Medi Docs - we do not have male massage or facial therapists.

Answer

Spa treatments and services are available to book from approximately 120 days prior departure.

If you have an enquiry regarding a service or treatment you have booked please speak to our Customer Contact Centre on 0345 355 5111

Post Cruise enquiries: (including home deliveries) Please write to our Customer Services department: Customer ServicesP&O CruisesCarnival House100 Harbour ParadeSouthamptonHampshireSO15 1ST

If you wish to purchase any products from the spa after your cruise please visit www.timetospa.com

Answer

Steam Room

The steam rooms are complimentary on board Aurora. Britannia has two steam rooms on board - the one steam room outside the gym changing rooms is complimentary.

On board Arcadia, Azura, Britannia and Ventura the steam room is part of the Thermal Suite / Hydropool* area and as such, charges apply. (*Hydropool on Arcadia & Britannia only.  Endless Oasis pools on Ventura & Azura do not incur a charge).

 

Sauna

The sauna is complimentary on board Arcadia, Aurora, Azura, and Ventura. 

 

Locations:

Arcadia - Steam room located in the Thermal Suite and the Sauna located next to the Hydropool. Both are unisex facilities.

Aurora - Steam room and sauna are in the spa and are unisex facilities.

Azura - There is a unisex steam room in the Thermal Suite and separate sauna facilities located in the male and female changing rooms.

Britannia - There is a complimentary unisex steam room outside of the gym changing rooms of the spa. The Thermal Suite (charges apply) has a sauna/steam room. 

Iona -

Ventura - There are separate steam rooms and saunas in both of the male and female changing rooms. There is also a unisex steam room in the Thermal Suite.

 

You may also find the following question useful What facilities & services does the spa and salon offer?

Answer

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on-board spending money prior to cruising.

Answer

Drinks prices are very similar to those on the high street with the added advantage that we’ll bring them to you, waiter service is standard on-board!

There is a comprehensive cocktail list and a superb selection of wines from around the world, alongside popular spirits, beers and ciders.

You can also enjoy savings with one of our drinks packages which are available for wine, soft drinks and coffee. Something for all tastes.

 

Soft Drinks &  Coffee

Soft drinks - You may also take advantage of a soft drinks package. 

Coffee - A coffee card is available to purchase that allows 10 Primo (12oz) Costa coffees (Americano, Latte,Cappuccino or Iced Coffee's) once on-board. You can purchased prior to embarkation by calling our Customer Contact Centre (please visit our website for contact details) or once on-board.

A range of iced coffees, creamy coolers and iced teas to help quench your thirst in the heat of the sun from Costa Coffee. Further details will be available on-board.

 

Bottled Water

Bottled water can be purchased from the in cabin menu and from all bars around the ships.

 

In Cabin

In Cabin Spirits are available for you to purchase on-boardvia room service (also, from May 2017 we are introducing an exciting new range of chargeable items to the menu). 

Complimentary tea and coffee is supplied in your cabin and is refreshed regularly or is available from our buffet restaurants 24 hours a day.

 

Non Alcoholic

We offera selection of non alcoholic beverages including:

 

Soft drinks

Mocktails

Becks non alcoholic larger

Nonalcoholic wines

 

General

Complimentary drinking water and fruit juice (during breakfast hours) is also available from the buffet restaurants and room service (Also, from May 2017 we are introducing an exciting new range of chargeable items to the menu).

Answer

All of our ships are Wi-Fi enabled, so guests can access the internet on their own devices or via our PC terminals in the Library. Satellite internet packages are available to purchase pre-cruise via My P&O Cruises or once on board. Pay per day is available to purchase once on board.

Please see our Wi-FI page for more.

Answer

Great service comes as standard.

While tipping isn’t required or expected on board, rest assured good service and good times are all part and parcel of your P&O Cruises holiday.

On other holidays you’ll tip the waiter after a fabulous dinner, the bar staff for your tropical cocktails, housekeeping for your fresh towels and inviting beds… On a P&O Cruises holiday, you’ll enjoy the same levels of fantastic service but tipping isn’t required or expected. Instead, you can relax and soak it all up, knowing good service and good times are all simply part and parcel of your experience.

What does great service mean to you? We take thousands of guests away each year and know everyone wants something slightly different from their holiday. We take care of every little detail so you can enjoy an effortless time; free to relax, recharge and experience countless ‘this is the life’ moments. We’re proud that two out of three guests choose to holiday with us again and are committed to providing great service and exceptional holidays at no extra cost.

 

P&O Cruises do not charge a service charge when purchasing drinks onboard.

Answer

During the day, you can dress in whatever you like. However, on all our ships, we have two dress codes that apply in the evenings: Evening casual and Black tie. Nights where the dress code is Evening Casual, you can bring out your best shirt, dress and smart, dark denim. For nights where the dress code is Black Tie, make sure to pack your best tux, suit or cocktail dress.

Fancy dress, novelty clothing or outfits that feature any inappropriate or offensive language or images are not permitted on board. We reserve the right to deny embarkation to guests who are inappropriately dressed.

There are some venues on each ship where dress codes don’t apply, so make sure to check your Horizon paper that’s delivered to your cabin each day to check where these are, as they vary ship by ship. For those travelling on family-friendly ships, dress codes also don’t apply to children aged 17 and under.

When you log in to My P&O Cruises, you’ll be able to see what dress code you can expect each day throughout your holiday. However, these are subject to change and final dress codes details will be confirmed when you’re on board. 
 

How many Black Tie nights will there be? 

 

As a guide, based on length of cruise:
 

Arvia and Iona:

2-10 nights – 1

11-14 nights – 2

15-19 nights – 3
 

Rest of fleet:

1-6 nights – 1

7-10 nights – 2

11-13 nights – 3

14-19 nights – 4 

Answer

Alcohol policy

We believe that responsible drinking is a valued and enjoyable part of a cruise. However, we ask that our policy for the responsible consumption of alcohol is adhered to at all times. We reserve the right to deny access to the ship to anyone who appears to be heavily under the influence of alcohol. We may also confiscate alcohol in the terminal and at the gangway. 

Each guest aged 18 years (21 years in United States of America ports) and older may bring up to 1 litre of wine, Champagne, beer, spirit, or liqueur on board as they embark the ship for the first time only. Alcohol over the 1 litre limit will be stored and returned to the guest prior to the end of the cruise. If this alcohol is consumed in the dining rooms, bars, restaurants or lounge areas, it will be subject to a corkage fee of £20* per bottle, per occasion which will be charged to the guest’s on-board account. 

Any alcoholic beverages purchased mid-cruise in ports of call cannot be consumed on board. Guests will need to declare and hand over any alcohol bought in port at the gangway. It will be stored and returned to the guest prior to the end of the cruise, at no charge. 

If a bottle of wine/Champagne has been bought for a guest through P&O Cruises gifts, guests will need to ensure they carry the gift card with them to avoid having the corkage charge applied to their on-board account. 

On eligible cruises, guests are welcome to buy duty free alcohol to take home via the on-board shops. It will be stored until the end of their cruise. 

Should guests wish to enjoy a drink in their cabin, they will be able to refer to the in-cabin directory which has a selection of spirits and wines which can be purchased by the bottle, as well as our extensively-stocked mini bars in all cabins. 

The consumption and enjoyment of alcohol in a public area will always be subject to our responsible drinking policy. Bar staff may refuse service if a guest appears to be inebriated. Any offensive or unruly behaviour may result in individuals or the whole group being asked to leave the venue. Dangerous or violent behaviour is not acceptable and may result in individual guests or whole parties having their holiday terminated and having to make their way home at their own cost. Anyone under the age of 18 (under 21 when in United States of America waters) will not be served alcoholic beverages on board and must not be in possession of alcohol. Please don’t be offended if we ask you to verify your age. 

It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board, although 16 and 17 year olds may be bought modest amounts of beer, cider or wine to drink with a meal in the restaurants when accompanied by a parent or legal guardian.

 

*Price subject to change.

Answer

We do not encourage food and drink to be brought on board, as we would like to think that all your culinary desires are more than adequately catered for on our ships.

We recognise that there may be particular favourites or special dietary requirements that you may need to enjoy a holiday.

In limited circumstances we would allow you to bring food and beverages on board but please note the following:

Perishables are not permitted: although there are fridges in cabins these are not temperature monitored and we cannot guarantee that they will keep foods at the correct temperature for safety.

All items must be strictly for personal consumption, kept wrapped or sealed and not allowed to create any risk to health or likelihood of pest infestation in cabins or any other areas.

Personal items may not be cooked for you on board, stored in the main stores or in any food room refrigerator or freezer.

 

There is a limit to the amount of alcohol you can bring on board.   For further information on bringing and consuming alcohol on board, please also view the question - Can I bring alcohol on board to consume in my cabin or in restaurants? and Can I consume my duty free purchase in my cabin and around the ship?

Answer

Select Dining is wonderfully flexible, allowing you a change of scene and the opportunity to dine with different people. These are bookable either before you sail on My P&O Cruises, or once you arrive on board via My Holiday. If the Select Dining venue shows 'Please enquire on board', this means that it is not pre-bookable. 

 

All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant. Although children are welcome to dine in these restaurants, there are no child menus and no child prices.

Please note: Select Dining venues can be very popular restaurants with a high demand for bookings. If you feel you may be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the cancellation charge. A cancellation charge will not be applied if transferring to a different time / date.

Arcadia

Ocean Grill - View example menus - additional supplements apply to selected dishes 
(Cruise Length 1-2 Days) Dinner - £22.95
(Cruise Length 3-7 Days) Dinner - £17.95
(Cruise Length 8+ Days) Dinner - £15.00

Sindhu at East- View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Aurora

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required.

*The Beach House - View example menus - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

 

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £17.50

Azura

The Epicurean at Seventeen - View example menus 
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00


The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required

*The Beach House - View example menus No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

 

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

Britannia

The Epicurean Restaurant - View example menus 
(Cruise Length 1-2 Days) Dinner - £30.00
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

*The Beach House - View example menus No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50 

 * there may be additional supplement charges for some items on the menu

The Limelight Club (adult only) - View example menus
Dinner - if pre-booking, prices from £25.00 - £28 (price dependent on act) - up to £35 if booking on board (price dependent on act)

The Glass House - View example menus
All day dining – All items are individually priced on the menu. No booking required

Market Cafe
Day Menu - All items are individually priced. No booking required

Iona

Sindhu - View example menus
A La Carte - All items are individually priced.
Starters from £5.50
Mains from £9.00
Desserts from £3.50

The Beach House - View example menus
Cover charge from £7.50

The Glass House - View example menus
A La Carte all day dining - All items are individually priced.
Starters from £2.75
Mains from £8.00
Dessert from £4.50

The Epicurean - View example menus
Cover charge from £28

The Limelight Club - View example menus
Dinner - if pre-booking, prices from £25 - £28 (price dependent on act) - up to £35 if booking on board (price dependent on act)

The Keel & Cow - View example menus
A La Care all day dining - All items are individually priced.
Starters from £4.00
Mains from £5.50
Desserts from £3.00

The Olive Grove - View example menus
Charges apply to selected dishes:
Middle Eastern Beef Kota Hanging Kebab - £4.50
Fritto Misto - £4.50
Seafood, Chicken and Chorizo Paella - £4.50
Slow-cooked Moroccan Lamb Tagine - £4.50
French Fries - £1.00 (Parmesan Cheese or Truffle Oil for an extra £0.50)
Handcrafted Turkish Baklava £2.00

Eric Lanlard's Afternoon Tea - View example menus
Cover charge from £17.50

Local Food Hero Taster Menu - Kjarten Skjelde
Cover charge from £30

Ventura

The Epicurean at The White Room - View example menus 
(Cruise Length 3-7 Days) Dinner - £28.00
(Cruise Length 8+ Days) Dinner - £28.00

*The Beach House - View example menus   No booking required - Additional Supplements apply to selected dishes
(Cruise Length 1-2 Days) Dinner - £10.00
(Cruise Length 3-7 Days) Dinner - £7.50
(Cruise Length 8+ Days) Dinner - £7.50

 * there may be additional supplement charges for some items on the menu

Sindhu - View example menus
(Cruise Length 1-2 Days) Dinner - £25.00
(Cruise Length 3-7 Days) Dinner - £20.00
(Cruise Length 8+ Days) Dinner - £20.00

The Glass House - example menus
All day dining – All items are individually priced on the menu. No booking required

 

You may find the following questions useful, What restaurants are on each ship? and What is included in the fare?

Answer

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels. Security screening of you and your baggage will be conducted each time you board the ship, and if you are found in possession of any of these items, they may be permanently confiscated. This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

Any illegal narcotics/drugs including synthetic, designer drugs, and medical marijuana.  While certain CBD products used for medicinal purposes may be legal in the US, THEY ARE not legal in all the ports we visit and therefore THESE ARE also considered prohibited items.

All firearms including replicas, imitations and their components

Air, BB or pellet pistols or rifles

Any other projectile-weapon (e.g. paint ball guns)

All ammunition

All explosives, including imitation explosives and devices

Fireworks, flares, pyrotechnics (excluding those which are part of the vessel's lifesaving equipment and which have been properly manifested)

Sharp pointed weapons including throwing stars

Knives with a blade longer than 4 inches / 10.16 cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc.

Open razors or scissors with a blade longer than 4 inches / 10.16 cm

Skean Dhus or Kirpans

Spears or spear guns

Crossbows, crossbow bolts and long bow arrows

Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku

Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)

Flammable substances and hazardous chemicals unless carried in limited quantities and in accordance with company instructions (e.g. charcoal, petrol, methylated spirits, paint thinners etc.)

Any other item made, adapted or intended for use as an offensive weapon

Stun devices

Handcuffs

Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.

Any remotely controlled or autonomously flying devices, toys or drones

Self-balancing hover boards, air wheels, electric bicycles/scooters, or Segways (except those provided by the Company for shore excursions and for use onshore by passengers with a disability as a mobility device)

Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks, helium-filled balloons, and aerosol cans

Emergency Position Indicating Radio Beacons (EPIRB) ham radios, communication scanners, wide-band receivers, satellite phones, transformers, lasers and laser pointers

Inflatables – with the exception of children’s swimming aids

Fancy dress, novelty clothing or outfits that feature any inappropriate or offensive language or images are not permitted on board. We reserve the right to deny embarkation to guests who are inappropriately dressed. The only exception to this is official P&O Cruises theme nights, where guests are invited to dress up in line with the theme.

Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage.  Oxygen cylinders must be delivered to the pursers’ office and stored in a designated safe area

Any items or amounts of currency prohibited by customs regulations

Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships

Answer

Loyalty points are awarded when you have completed a cruise.

Once you have spent at least 15 nights on board (150 points), you automatically become a member and enter at the Pacific Tier. When you join us for your next cruise, you will be entitled to Pacific Tier benefits.

As points are awarded at the end of a cruise, you cannot move up a tier mid-cruise. Instead, you will enjoy

the additional benefits when you join us for your next cruise.

Answer

To continue to enjoy Baltic or Ligurian privileges, in the 3 years prior to the departure date of your next cruise, you must have spent at least 80 nights on board for Baltic, and at least 201 for Ligurian. 

Answer

See the Travel Insurance section of the P&O Cruises brochure. Or, for more information call 0800 316 3061, quoting reference WC668, along with your membership number.

Answer

Yes. Purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in on the date of embarkation, not on the date of purchase. The discount on shore excursions that are paid for pre-cruise is not dependent on your spending of allocated non-refundable on-board credit. For a World Cruise, purchase shore excursions prior to the start of your cruise, and the applicable on-board spend discount will reflect the tier that you are predicted to be in at the start of the segment in which the activity is taken, and not the date of embarkation.

Answer

P&O Cruises offers the very best in cruise entertainment. Days can be filled with as much or as little as you want, whilst evenings are no doubt the social highlight.

With a range of activities and entertainment taking place throughout the day, you’ll struggle to fit everything in. From dazzling West-End style performances in the ship's theatres to comedy and live music, piano recitals and tribute bands. Cinema and film screenings, dance classes, pub quizzes, sports tournaments, cookery demonstrations and even special interest seminars you’ll be spoilt for choice. You’ll also find traditional card and table games, along with the latest slot machines in our casinos and if you are in the mood for dancing, head for one of our themed nightclubs with where the bars are well stocked with your favourite refreshments.

Of course, some days you just want to relax with a good book and do nothing at all. On these days you’ll find plenty of comfortable sun lounges outside and soft chairs inside to simply relax and do nothing at all.

Families will love the flexibility of The Reef children’s clubs, which offer safe havens for teens and little ones alike.

Answer

Our family-friendly cruise ships, Azura, Britannia and Ventura, are packed with lots of exciting features that will definitely tick all your boxes. Each family friendly ship offers dedicated clubs for all ages from morning till late evening. In addition to the clubs a night nursery, children’s tea, discos and activities are all included in your fare!

The P&O Cruises exciting free on-board programme for 2 – 17 year olds is called The Reef. Split into four distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers, to keep children of all ages entertained safely throughout the day and evening and to ensure that they have the chance to make friends of their own age. In Addition to The Reef, we have a Night Nursery for children aged between 6 months and 4 years of age.

Answer

We encourage all children to use our fantastic children's facilities however we don't provide one-on-one support or care. If your child needs this, a parent or carer needs to be present at all times.

If your child has a disability and would like to take part in our activity programme, speak with our Youth Team to arrange a chat with our Youth Manager. We can then do our best to make sure they have a fun and safe holiday.

Answer

Our Youth team, the Reef Rangers (this name applies specifically to P&O Cruises), have extensive experience of planning and facilitating activities for 2-17 year olds, as well as having an enhanced DBS check.

Answer

Opening hours are subject to change dependant on the itinerary of the cruise, ship and the seasonal period. They will be clearly advertised and made available on board, please see Horizon newspaper.

Booking in advance is essential, and walk-ins will not be permitted into the children’s facility. 

Answer

When it comes to dining we lay on a special early tea (time and location will be confirmed once on board) with children’s favourites to suit younger tastes. If you prefer the relaxed, informal buffet is available from early morning to late evening and has a wide selection of dishes. Or if you’d rather all dine together in the Freedom and Club dining restaurant, that’s great fun for families too.

Answer

Our clubs feature secure entry systems to allow authorised entry only. Children 12 years and under are required to be checked in and out of their age-specific club by on of their registered carers. This means that only pre-authorised adults will be able to collect your child/ren from the club. Please make sure parents/guardians who are collecting the child have their ship ID available for inspection.

Children under the age of 18 may NOT sign out your younger children.

Answer

In line with our new health protocols, children who are not toilet trained can participate in the children’s clubs, however parents/guardians will be contacted to return if assistance is required.

Pools 

Children are welcome to use the family-friendly pools, however due to public health regulations, children in nappies, swim nappies, pull-ups and those who are not completely toilet-trained are only permitted to use designated pools. 

Iona - Only permitted to use the zero depth part of the infinity Pool (Deck 16,aft) and the SkyDome Pool (Deck 16)

Arvia - Only permitted to use the children’s water play area, Splash Valley (Deck 18, aft).and Panorama Pool (Deck 18 aft)

Answer

Children under the age of 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore. All children under the age of 16 must have an adult, 18 or above, accompanying them whilst on board.

Answer

To make use of our children’s clubs, you must register your child/ren. You can do this before your holiday using My P&O Cruises. 

Answer

If you’ve never been on a cruise before, you’re in for a treat. With round-the-clock entertainment, a vast range of mouth-watering menus, relaxing pools and wellness facilities to experience on one of our holidays… you’ll be spoilt for choice every single day. Here are just some of the many activities you can expect to enjoy:  

• Spectacular entertainment

Show-stopping theatre performances, live bands, comedians, movies on the big screen, quizzes, casino nights, guest talks, optional activities and so much more is on offer.

 

·       Pools and relaxation

Each ship has several pools of varying sizes and depths, plus a number of whirlpool spas. Some are even covered by a retractable glass roof.

 

• Outdoor sports

Have a game of football or table tennis, practice your swing in the golf nets and stretch your legs on the sports deck, promenade or – on selected ships – the jogging track.

 

• Sumptuous food throughout the day

From classic British recipes with a contemporary twist to a world of exotic flavours, there’s so much to choose from – and so much is included in the price of your holiday.

• Spa experiences

Unwind with a massage or rejuvenate in a hydrotherapy pool. With soothing spa facilities waiting for you on our ships, you can take restoration and relaxation to a whole new level.

 

• Gym

Get energised in your ship’s state-of-the-art gym, equipped with Technogym machines including bikes, treadmills, cross trainers and steppers, as well as free weights.

 

• Children’s clubs

With four separate clubs for different age groups on each of our family-friendly ships, there’s a whole range of activities for children, from arts and crafts to discos and games consoles.
 

And on top of all that, you get to sail past breathtaking scenery and explore a range of diverse places that you’d be hard-pressed to see with a land-based holiday. With so much variety on a P&O Cruises holiday, every moment brings something new. We believe you won’t find a holiday anywhere else that can offer you the breadth of destinations, the scale of adventure, the range of experiences and the calibre of dining and entertainment (did we forget to mention accommodation?) for the same price.

Answer

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).       

Swimming pools  - Children are welcome to use the family-friendly pools, however due to public health regulations, children in nappies, swim nappies, pull-ups and those who are not completely toilet-trained are only permitted to use designated pools.

Iona - Only permitted to use the zero depth part of the infinity Pool (Deck 16,aft) and the SkyDome Pool (Deck 16)

Arvia - Only permitted to use the children’s water play area, Splash Valley (Deck 18, aft).and Panorama Pool (Deck 18 aft)

The pools on board are unsupervised and children under the age of 16 must be supervised by a parent or guardian at all times. 

Whirlpools - The whirlpools on-board are not to be used by children aged 8 and under, and children aged 8-16 must be supervised by a parent or guardian                       

Gym, Saunas and Steam Rooms - Saunas and steam rooms have restrictions to those under the age of 16.

Children under 14 years are not permitted to use the gym, sauna and steam room.

Children aged 14-16 years must be accompanied by a guardian over the age of 18 when using these facilities and may only use the cardio equipment in the gym.

The Retreat - On-board Azura, Britannia, Iona and Ventura is reserved for adults only and therefore entry is only allowed for those aged 18 years and over.

Nightclubs - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.       

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on-board. 

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on-board.

Children under the age of 12 are not permitted to use the lifts unless accompanied by an adult.

Restricted areas (ship specific): 

Azura

The Planet bar is for guests over the age of 18 after 10pm.
All other venues are family friendly.

 

Britannia

Headliners Theatre - Children under the age of 13 must be accompanied by a parent or guardian.
The Live Lounge - Is strictly reserved for those over 16 years unless accompanied by a parent/ or adult guardian at family events and suitable entertainment.
All restaurants - Children under the age of 13 must be accompanied by a parent or guardian.
All Bars - Children under the age of 16 must be accompanied by a parent or guardian.
The Limelight Club - Is strictly reserved for those over 18 years. 

 

Iona 

There is a section in the In Cabin TV called 'FAQ's - Travelling as a Family' which notifies guests of the venues which children are not permitted to use:

The 710 Club - reserved for adults only

The Limelight Club - reserved for adults only

There is a Late Night Comedy show once a cruise in The Club House at 11.30pm which is advertised as having adult material so wouldn't be suitable for our younger guests.

Under 16 years must be accompanied in all bars.
Under 13 years must be accompanied in all venues.

All swimming pools are family friendly and the Splash Zone and Panorama Pool (Deck 18) aft are for the use of children in swim nappies (this is despite the sign that says otherwise - the sign can’t be removed due to USPH requirements when sailing within American waters).

 

Ventura

Metropolis bar is for passengers over the age of 18 after 10pm.
All other venues are family friendly. However, children under the age of 13 must be accompanied by an adult.

Answer

Look above you... there’s your data. Travelling 44,000 miles to space and back again. Given the distances, transmission will be slower than at home and can occasionally be impacted by weather or the ship’s position. We do our best to keep everyone moving by closely monitoring and managing the connections but, please remember, speed will vary and intensive activities like streaming content may not always work and are excluded from certain plans.

Here’s why: at home, internet signals travel through cables to transmit information. At sea, these same signals must travel thousands of miles to satellites that beam the information back to land. Given the distances involved, there will be some latency or delay between when information is requested and delivered. Additionally, satellite internet may intermittently experience blockage or an instance where the internet antenna on the ship may not have a direct view to a satellite due to a large object such as those beautiful mountains over there...

Answer

It’s easy! Almost any device that can connect to Wi-Fi can be used on board our ships. Here’s a simple step-by-step guide for you to follow:

1. Put your device in airplane mode (or similar)

2. Connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI

3. Visit internet.pocruises.com

4. Select your package

Answer

There could be several reasons why your device does not connect.

First, make sure your Wi-Fi is switched on; if not, please do so. Next, look for our Guest Wi-Fi network and connect to it. Although we try to ensure complete coverage throughout the ship, including cabins, there are some areas of low/no coverage due to the complexity of the ship’s internal architecture. We recommend that you test your connection in a public area like the atrium. If this does not help, try restarting your device and logging in again. If you continue to experience difficulties, please speak to Reception for assistance.

If you are feeling technical, you can also double check your network and IP address settings. If correctly connected to our Guest Wi-Fi network, the device IP address should start with: 10.26.___.___. The following settings are typical for most devices:

1. DHCP setting is enabled (to automatically pick up an IP address from our system)

2. No static IP address, Netmask, Gateway or DNS is set

3. No proxy server is set in your browser.

The above is for informational purposes only and should not be considered a recommendation for alterations to your device. We cannot support you in any changes you may choose to make to your device. We would strongly recommend you make a note of all original settings prior to any changes you may decide to make.

Answer

Various reasons can contribute to login failures, but the main reason is credentials (surname, cabin number, cruise card, or date of birth) that do not match those in our system. Please ensure that the credential information used at login is correct; remember the Cruise Card field requires the last four numbers printed under the barcode.

If you continue to experience difficulties, please speak to Reception for assistance.

Answer

Various reasons can contribute to login failures, but the main reason is credentials (surname, cabin number, cruise card, or date of birth) that do not match those in our system. Please ensure that the credential information used at login is correct; remember the Cruise Card field requires the last four numbers printed under the barcode.

If you continue to experience difficulties, please speak to Reception for assistance.

Answer

You may use multiple devices on one package but can only use a single device at any one time. If you wish to use multiple devices simultaneously, you will need to buy additional packages. To switch to a different device, make sure it is connected to the Guest Wi-Fi network. Type internet.pocruises.com on the browser tab of the device you are trying to connect with and enter your username and password. A new page will appear. Click on the 'Disconnect other device' button and start surfing the internet using this new device.

An alternative method is to type ‘logout.com’ into the address bar of the browser of the connected device. A logout confirmation page will appear. At that point, connect the new device to the Guest Wi-Fi network and launch the browser.

If you are not logged in on any other device and you still can’t connect, please visit Reception and they will assist you.

Answer

For basic assistance using the service our team at Reception will be able to help.

Our team is available to assist with common issues concerning connecting to the on-board satellite-based internet service. We cannot troubleshoot or repair your device for advanced issues.

On some ships we have PCs that are available for general use in the Library. You may purchase an internet plan at these PCs or use a plan that you have already purchased.

Answer

On some ships we have a self-service internet café in the Library with PCs that you can use for no charge. We also offer limited printing facilities for boarding passes etc.

Answer

No; My Holiday is free to use and does not require you to purchase an internet package. Make sure your Wi-Fi is switched on and connect to the ship’s free Wi-Fi: P&OCruises_Guest_WIFI

Open your internet browser and visit myholiday.pocruises.com or scan the QR code found on advertisements in your cabin or at Reception.

Answer

Yes, some websites and categories of websites are blocked either due to their content or due to their consumption of large amounts of bandwidth (such as video streaming). Examples of the kinds of websites that may be blocked have been listed below for reference:

• Adult content
• Alcohol and tobacco
• Anonymisers
• Drug abuse
• File sharing
• Malware
• Nudity
• Online gambling
• Streaming hacking
• Phishing
• Proxy avoidance
• Violent content

In addition, some internet services such as Wi-Fi (VoIP) calling, remote desktop connections and VPNs may not be available. Some email applications will not work without significant alterations to provider account or device settings. Unfortunately, we are not able to provide support for those alterations. Most email providers offer web-based access, and these will work in most cases.

Some websites may require authentication via a mobile phone if you’re using an unknown connection (e.g., Hotmail) or have set up two-factor authentication on your account.

Depending on your plan, there may also be certain additional limitations on what you can access; for more details see ‘What plan should I choose?’

Answer

When logging back into the internet, you will be given the choice to upgrade to a plan (where applicable, click the ‘Upgrade my plan’ button). The upgrade will take effect the moment you purchase it and will show as a separate item on your on-board account.

Please note: if you upgrade a daily plan, it does not extend the amount of time the plan lasts (you will still have 24 hours from when you first activated your original plan). If you desire additional assistance, please visit Reception.

Answer

Due to the nature of satellite internet connection on a moving ship, it is possible that interference, partial or full blockage, or bad weather will cause temporary interruptions to our service. If this happens, try to reload the page once as these time-outs can be brief; however, if the interruption is for a longer period you may wish to try again later.

In any event, if you are accessing the internet with a personal device, we recommend you switch off any background applications and disable any automatic updates on your device.

Should you feel that none of the pages you request are accessible, please contact Reception for assistance.

Answer

Yes. Internet access will be available right up until you leave the ship, but printing services will not be available on the morning of disembarkation, so please ensure you complete all your printing the day before.

Answer

Internet billing is integrated with your on-board account. Once you log in and pick a plan, the amount will be billed automatically through your account.

Answer

Yes; you can purchase the cruise package at any point during the cruise, meaning you will purchase internet for all remaining days at the reduced rate.

Answer

No; you will not be charged by your phone company for connecting to

our Wi-Fi. However, it is your responsibility to make sure that you are not using the mobile signal or data from your service provider. Often, your mobile phone provider will text you if you are on ‘roaming’ to alert you of fees you may incur.

You can turn off the mobile data service by going into your device settings and turning on the airplane mode. Depending on your device, airplane mode may initially shut down your Wi-Fi connection when turned on, but you should be able to turn Wi-Fi back on separately (look for the airplane and Wi-Fi signals showing together). P&O Cruises is not responsible for charges incurred via your mobile phone service provider.

Answer

To use a voucher, log in to the system as normal. At the bottom of the plan selection page will be a field marked ‘Voucher’. Enter your six-character voucher code and click the ‘Activate’ button

Note: you only need to activate the voucher once. Once activated you only need to log in and then select your active plan.

If you have any trouble redeeming your voucher, please check the following:

• If you currently have an active purchased plan, it will have to expire before you may activate your voucher.

• You may have one active voucher at once per folio.

• If you have an active voucher you will not be able to purchase an additional plan until the voucher expires.

Answer

On Arcadia you can run or jog on "The Promenade" deck 3.

On Arvia there is a jogging track on the Panorama deck, deck 18.

On Aurora you can walk on "The Promenade" deck 7 and jog on deck 13.

On Azura you can run or jog on "The Promenade" deck 7.   

On Britannia you can run or jog on "The Sports" deck 18.

On Iona there is a jogging track on the Panorama deck, deck 18.

On Ventura you can run or jog on "The Promenade" deck 7. 

 All of the above locations are available for running or walking between set times for consideration of other passengers. Further details will be published on board.

Alternatively you may use the gym on-board, information can be found under Is there a spa and gym on board?

 

On Arcadia the Promenade Deck is approximately 530 meters.  To walk a mile you need to walk 3 laps. Jogging around this deck is acceptable, however please be mindful of other guests using this deck. 

On Aurora the Promenade Deck is approximately 460 meters.  To walk a mile you need to walk 3.5 laps.

On Azura the Promenade Deck is approximately 414 meters, however, does not have a complete wrap around the ship, to walk a mile you need to walk just little under 4 lengths of the deck.  

On Britannia you would need to walk 7 laps of the deck to equal a mile.

On Iona you would need to walk 7 laps of the deck to equal a mile.

On Ventura one lap of the Promenade Deck is approximately 460 meters.  To walk a mile you need to complete 3.5 laps. 

Answer

Arcadia

The Crows Nest has a circular dance floor which measures approximately 136 square metres.
The dance floor in the Globe measures 81 square metres.
Dancing also takes place in an area of The Retreat (size to be confirmed).

Aurora

In Carmen's, the approximate size of the dance floor is 80 square metres.

Azura

The Atrium where dancing may take place measures 31 square metres.
In Manhattan, the dance floor measures 95 square metres.
In Malabar, the dance floor has an area of 76 square metres.

Britannia

The Crystal Rooms dance floor is 4m x 7m.

Ventura

The Atrium where dancing may take place measures 31 square metres.
Havana has a dance floor of approximately 95 square metres.
Tamarind has a dance floor measuring approximately 76 square metres

Details of dance lessons available can be found via "What activities are available on board?"

Answer

The film list is provided on a monthly basis. Please click here to view the film list for April. Please click here to view the film list for May.

In cabin TV (March 2023):

Arcadia

Aurora

Arvia

Azura

Britannia

Iona

Venutra

Answer

P&O Cruises' daily activity programme, The Horizon, keeps our guests on board up to date on what is happening during their cruise. This includes where and when shore experiences are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

The Horizon is issued in English and is delivered each evening to every guest's cabin.

Please note, guests are unable to place a personal message in The Horizon.

Click here to view an example of The Horizon.

Answer

On-board Account

For your convenience all of our ships operate a ‘cash free’ environment with everything priced in pounds sterling. To make any purchases on-board you just need to present your cruise card. Our ships do not accept cash, except at the Reception desk for purchase of foreign currency and the settlement of your account. In order for charges to be posted on to your account you will need to register your credit card or Visa/MasterCard Debit card at check-in. All transactions will be charged to your account in pound sterling.

Registering a Payment Card

You may register your credit card as part of online check in. If you do not check in online, the check-in team will ask you for your credit or debit payment card and you will be asked to enter your 4 digit pin number to verify the card. At this point, a £50 pre-authorisation will be applied to ensure your account is live and has available funds. Only once your on-board account totals more than the pre-authorised amount, plus any on-board credit, will your card be authorised further on board. 

We accept Mastercard (Credit, Debit), Visa (Credit, Debit and Electron), American Express, Discover and Diners Club cards. We do not accept Solo, Switch and Maestro, JCB or pre-paid cards.  Even if you wish to settle your on-board account with cash at the end of your cruise, a payment card must still be registered at embarkation.

Children and On Board Accounts

All guests are issued with a cruise card, including children. Cruise cards provide access to your cabin and also operate as a card to charge purchases to your on board account.

It is the responsibility of the parents to ensure they are aware of what their children charge to their account. If a guest under the age of 18 years old tries to purchase age restricted products, the swiped card will flag up the age of the guest and the transaction will be not be processed. 

Settling your on-board Account with Cash

You may choose to settle your account with cash however, a payment card must still be registered. If using cash your account must be kept in credit at all times.

If you wish to settle your account this way, you can deposit cash with the Reception Desk once on board (note you will not be able to use your account until a deposit is made).

Please also note that there are limits on the amount of cash that can be deposited on your account at any one time, which vary by cruise length. You will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card

Settling your on-board Account by Card

If you have a credit card or Visa/MasterCard Debit card registered all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action. The final amount will be settled to your registered credit or debit card. If you do have any queries you should raise these with the Reception prior to your departure from the ship. You have the ability to charge items to your account on the day of disembarkation until you finally leave the ship – these charges will show as a second settlement on your credit or debit card statement.

If you are doing a back to back cruise you will be charged your on-board spend at the end of each cruise separately.

Please note, If your cruise is longer than 28 days your account will be settled in the middle of your cruise and at the end. You need to ensure you have sufficient funds to settle your account.

Electronic Fund Transfer

We are unable to accept this payment type at this time.

Avoiding Issues with your Credit or Debit Card/Holding Charges

Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside the control of P&O Cruises. Until these authorisations are released, the available funds in the account could be affected. Payment is not taken from your account until it is finally settled on the day of disembarkation. You may therefore wish to contact your card provider on your return to release these authorisations. Prior to leaving for your cruise it is recommended that you advise your credit or debit card provider of your trip away and that you will be on-board a ship and visiting different countries. This will help avoid raising a security alert and your card being declined

Answer

What dining options are available on board?

Our cruises are all full board and include breakfast, lunch and dinner, meals and snacks, poolside grills, deck barbecues and 24 hour buffets. Room service breakfast and afternoon tea are also included in the price of your holiday. 

 

Every evening we’ll set a place for you in our main dining room and when booking – depending on your ship and fare - you can chose to dine at a set time or one that will fit around your day to day plans. We call these two options club and freedom dining.

 

Select Dining is our wonderfully flexible alternative dining where for a small charge you can enjoy restaurants by chef Marco Pierre White and TV’s wine expert Olly Smith. We’ve also developed a few of our own speciality experiences to whet your appetite.

Club dining

Club dining is a fixed seating plan operating on 2 sittings, either 1st sitting at 6.30pm or 2nd sitting at 8.30pm. We will reserve a table for you at the same time each evening with the same waiters and fellow diners for the duration of your cruise.

This option will not be available on board Iona.

Freedom dining

Freedom dining is a flexible style of cruise dining, where you can arrive at the restaurant at any time between 18.00 and 21.30 and ask to be seated.

There are tables sizes ranging from two to eight, which are provided on a first come, first serve basis dependant on the type of booking you have made. If the table size you require is not available, you will be given a pager that will notify you once a table becomes available. Freedom dining offers you the opportunity to be seated with different people every night on different sized tables and with different waiters serving you.

Freedom dining is available on Arcadia, Aurora, Azura, Britannia, Iona, and Ventura. Iona operates as solely freedom dining in the Main Dining Restaurants. 

Freedom Dining will be held in the following restaurants:

Arcadia - Upper tier of Meridian Restaurant
Arvia - TBC
Aurora  – The Medina Restaurant
Azura - The Meridian Restaurant and The Peninsular Restaurant
Britannia - The Peninsular and Meridian Restaurants
Ventura - The Cinnamon Restaurant and The Saffron Restaurants

Iona - Guests on board Iona will have the opportunity to experience all of the Main Dining Restaurants during their holiday giving them the chance to enjoy Coral, Pearl, Opal and Aqua Restaurants from evening to evening.

Select Dining

Select Dining in a speciality restaurant gives you even more choice, many of which are inspired by Michelin-starred chefs such as Marco Pierre White. A Select Dining Cover charge applies in these restaurants. You may also find the question How much are the cover charges in the alternative restaurants? useful.

Other Dining Options 

There are also other dining areas which provide 24 hour service ranging from buffet food courts, pizzerias and daytime grills. In all instances, the cost of your meal is included in your fare.

You can also take advantage of room service for light bites and/or full meals. Room service is available 24 hours a day and most items incur a charge. A room service menu will be available to you in your cabin. 

Regardless of which option you choose, you are still welcome to use the Select Dining or buffet restaurants at any point during your cruise.

Fare type

Guests who book on the Select Fare may choose their dining time (except Iona, where only freedom dining is offered).

Guests on the Early Saver Fare/Late Saver will be allocated a dining time. This will be confirmed to them by a note in their cabin upon embarkation.

Answer

Club Dining

Dining requests, such as a request for a window table or table for two, can be added as part of the booking process via CompleteCruiseSolution.com. Dining request can be added on the 'Create Booking' screen from 'Table Request' drop down on the 'Dining and Bedding' section.

If you are adding a request after the booking has been made, select 'Manage Booking' enter the booking reference, then select 'Booking Information' you can then select a dining request from the 'Table Request' drop down box.

All requests should be added on Polar Online, no additional requests can be made outside of Polar Online. 

Freedom Dining

Please note that dining requests cannot be added to bookings confirmed on Freedom dining, this is because the time of table number the guests will dine at each night will change. Guests should make any requests known to their Restaurant Manager whilst on board.

Early Saver, Late Saver & Other Promotional Fares

Dining requests for bookings made on Late Saver and other promotional fares cannot be made. 

Dining as a Group

A TWID code can be added to all fare types for guests wishing to dine together, however, please advise guests we cannot guarantee these requests. In addition we cannot guarantee that linked bookings will be allocated the same dining choice and/or time or that cabins are in close proximity of each other.

 

 

Answer

Our Welcome on Board party has had to undergo a few temporary changes to keep you all safe as you soirée. So, whilst there’s not currently a party in the atrium, we’d be delighted if you’d raise a complimentary glass to the occasion as the Captain addresses the whole ship from The Bridge. This will signal the start of a night of spectacular dining and dazzling entertainment.

Please also see 'Who will the Captain be on my cruise?'

Answer

Whether you’re a whizz in the kitchen or a complete beginner, The Cookery Club has a whole menu of classes to tempt you. It’s a fantastic opportunity to get hands-on in our state-of-the-art kitchen, being guided by our talented team of friendly, professional chefs.

You could even learn from the godfather of British cooking himself, Marco Pierre White! Marco’s innovative five course Celebration Dinner menus are a treat for all and as the patron of The Cookery Club on Britannia, Marco hosts masterclasses and dinners when on board, bringing his spirit to the whole experience. Fancy a trip ashore with Marco? Look out for his selected shore excursions.

Marco has developed a whole range of new masterclasses and hosted dinners. Even when he’s not with us, you can still learn to cook and present Marco’s dishes, as our chefs host Unmistakably Marco Classes and Unmistakably Marco Dinners to give you the inside track on his recipes and techniques. Cooking done, it’s time to tuck in and enjoy the delicious food you’ve created. 

 

Marco's Hosted Masterclass

Step into The Cookery Club for the ultimate culinary experience. After welcoming you to his two hour masterclass held exclusively on Britannia, Marco will be your guide as you learn to cook restaurant-quality food. What better way to master Marco's techniques than by trying them out first-hand, overseen by the man himself? Dishes cooked and served, it's time to tuck in and enjoy them together. You can book this once-in-a-lifetime experience once you are on board via My Holiday, but places are limited to an intimate 24 per class.

 

Marco's Hosted Dinner

What's better than having your dinner cooked by culinary legend Marco Pierre White? How about tucking into that dinner with Marco and, over a few glasses of good wine, enjoying tales from his glittering career? The godfather of British cooking will prepare three courses as you gather round to watch as he works. Once you're seated, you'll enjoy delicious dishes, lively conversation and a selection of wines chosen to compliment each course. This is a once-in-a-lifetime experience for foodies and fans of the world-famous chef. You can book this once-in-a-lifetime experience once you are on board via My Holiday, but places are limited.

 

 

Each Cookery Club class can cater for 24 guests and everyone works in pairs, so feel free to come on your own as you’ll always find a partner. The best bit – there’s no preparation or washing up to do. It’s all done for you. It’s an experience not to be missed – but book early as places are limited.

Classes in The Cookery Club start from £45 (*prices subject to change) and our Food Heroes' masterclasses start from £100 with hosted dinners starting at £150. You will be able to book this through My Holiday once on board. Currently, bookings cannot be made via My P&O Cruises.

There will be on average 19 classes per two week cruise, both on Sea days (09:30 – 12:00 and 15:30 – 17:00 classes) and Port days (15:30 – 17:00 class).

You may find the following question useful - When will the Food Heroes and Celebrity Chefs be on board?

Family classes

The Family class is specifically designed so that parents can cook along with their children (aged between 8 and 17). Each adult booked on the family class may bring one child at no extra cost. This class is available during the main school holidays. An age restriction applies to all other classes not entitled "the Family class", for details please see below. 

 

Cookery classes

Classes will be taught by The Cookery Club Team 

Classes are approximately 2 hours long and start with a brief background and history of food and cooking methods behind the class, a run through the dishes you will be making followed by a safety briefing

You will be cooking at a workstation designed for two** people and the classes have been designed to work in pairs so that it is a fun, sociable session and to make it less intimidating for those less confident in the kitchen

At the end of the classes passengers will be able to enjoy the delicious dishes around our Chefs' Table

All of the hassle is taken out of cooking, with all ingredients weighed out and all equipment to hand for fun, stress free cooking

Dishes will be demonstrated by the chef, step by step and then you will cook the dish in pairs, under the guidance of the Cookery Club Team

**if booking by yourself or as an uneven numbered group you will be paired up.

 

A selection of classes from the Cookery Club.

We have a whole menu of classes, led by our head of The Cookery Club. Inspired by the destinations we visit, you could tackle Thai street food, cook up A taste of the Caribbean or recreate Indian favourites from Sindhu. Perhaps you’d like to unravel the flavours of Morocco and the Middle East? Or maybe Great bakes or Breadmaking appeal more? Whatever gets your mouth watering, these hands-on classes are fun and inspiring, with our friendly, expert chefs to guide you. Pair up with a partner to do the cooking, then all sit down together to enjoy your delicious dishes. There’s no boring prep or washing up to do. Naturally, you’ll have a set of recipe cards to take away, so you can do it all again in your own kitchen. You can book via My Holiday once on board, but hurry – places are strictly limited.

Below are a few examples to show you the wide variety of 30+ classes available in the Cookery Club. 

Thai street food
Learn how to cook authentic street food from Thailand and create divine dishes, full of subtle flavours.

 

A taste of the Caribbean
Discover how to create the distinctive flavours of the Caribbean as you rustle up these classic dishes.
l Jerk chicken, rice and peas
l Caramelised rum and coconut bananas

 

Indian favourites from Sindhu
Learn from the experts as they take you on a journey of perfectly balanced spices, delicate flavours and wonderful aromas.

 

Chocolate

The ultimate class for chocolate lovers – create three mouth-watering, cocoa-laden delights.
l Chocolate honeycomb bites
l Triple chocolate fudge brownies
l Dark chocolate liqueur truffles

Breadmaking

Discover the recipes and techniques for turning out bread baked to perfection, time after time.
l Olive, rosemary and sundried tomato focaccia
l Cheese and chilli cornbread
l Honey, hazelnut and raisin bread

 

Mexican and Brazilian street food
South American food at its finger-licking best! Get hands-on and learn to create tasty dishes perfect for sharing.

 

Family Classes

Holidays are all about sharing quality time with our loved ones, and never has this been so important than today, with our increasingly busy lifestyles. The Family class is designed for you and the children to enjoy some time together, and get hands on in the kitchen as you learn some ideal family dishes. The Cookery Club team will lead this interactive class, helping you and the children to make everything from scratch and have plenty of fun along the way! This is a great opportunity to ignite a passion for food in your little ones, and create some lovely holiday memories to boot.

Please note that each adult booked onto the Family class can bring along one child between the ages of 8 and 17 for no extra cost!

Sample menu
Mini blueberry and lemon loaf cakes with lemon drizzle icing
Handmade linguine with red pepper, tomato and pepperoni sauce

 

A masterclass with...

When our Food Heroes are on board they will be teaching classes These are suitable for all levels of cooking ability. All other classes on the cruise will be taught by the Cookery Club Team.

 

Dinner with..

Our Food Heroes will be hosting dinners in the Cookery Club when they are on board. Step into The Cookery Club with legendary chefs for the ultimate culinary experience. After welcoming you with a glass of bubbly to their two-hour masterclasses they will guide you through the preparation of some of their favourite dishes. Watch and learn as they cook right before your eyes while explaining techniques and sharing treasured tips. Then, tuck into the delicious dishes. You can book these once-in-a-lifetime experiences through My P&O Cruises, but hurry – places are strictly limited to an intimate 24 per class.

 

Age Restrictions: Classes are for adults 18 years and older. Children 16 and 17 years of age may book onto a class as long as they are accompanied by an adult who is also booked on that same class. Family classes are for children who are of 8 years and older.

Dietary needs: Wherever possible we will cater for dietary needs and substitute ingredients where we can. However due to the nature of the hosted dinners we may not be able to have the celebrity chef cook and cater for all dietary needs.

If you have any dietary requirements please speak to the Booking Line once on board for any class or hosted dinner to make sure we can do everything in our capabilities for you. If after discussing your dietary requirements with us you feel the menu changes for the dinner will not meet your original expectations you will be refunded.

Cookery Class Dress Code (Daytime, masterclasses and evening classes): You are encouraged to wear enclosed flat shoes, long trousers and a long-sleeved top/shirt for all classes. Aprons and chef hats will be provided.

 

 

Accessible station

The Cookery Club features one low level work station specifically designed for wheelchair users, as well as one wheelchair accessible place at the main table. 

Guests are welcome to attend by themselves, if a carer is required to assist during the class, the carer does not need to book a place.

Internal Information

Guest, Internal & Agent

The Cookery Club cannot currently be booked via My P&O Cruises and must be booked on board through My Holiday.

Marco Pierre White - New Patron of The Cookery Club on Britannia

To help you create compelling customer-facing communications new toolkit and set of assets have been created including new imagery and videos, and all-new on board collateral for The Cookery Club. Recipe packs are also available to download.

Please find a copy of the toolkit by clicking here.

All assets can be downloaded from Asset Bank: Browse -> Toolkits -> Food Heroes -> The Cookery Club

 

Available to book from 120 days before sailing
(Ligurian, Baltic & Caribbean tiers. Mediterranean, Atlantic, Pacific & non members on sale from 118 days.)

 

Do we cater for Vegans and Vegetarians

Many of our classes are already vegetarian (Bread, desserts can be altered to suit vegetarians).

The Pasta class is suitable for vegetarians without any alterations. However the pasta dough will not work without egg in the recipe so cannot be changed to accommodate vegans.

The Indian favourites class can be adapted for vegetarians.

Adapting our recipes to suit vegans is more tricky and will take time to look into as each recipe's ingredients closely. To help I've just created a spread sheet (this is internal information only) with a coding for vegetarian classes and those that can be adapted for vegetarians which should help the shoreside and on board teams.

 

 

 

Please see pictures below of accessible station:

 

The Cookery Club have three large 50 inch screens to view the Chef's demonstration bench from any station in the room.

There is no Medic in the room whilst cooking in the Cookery Club. We will have a first aid box for minor injuries. Anything that is more severe will either be sent to the Medical Centre or if needed a member of the medical team will be called and come to the Cookery Club immediately.

All food cooked in the Cookery Class will be eaten at the dining table in the Cookery Club.

Family Classes

Family classes are only on selected sailings.

DVD of the Cookery Club

There are no plans to film each of the classes onboard. We may include some general footage from classes during the cruise on the cruise dvd, this will be confirmed near the time.

Group Bookings

There is no group booking facility however one passenger can book as many spaces are they wish in any class

Accessibility

There is one workstation specifically built for a wheelchair / scooter user and 1 place at the main table for a wheelchair user.

If the wheelchair user is happy to attend by themselves they are welcome to come alone.  If they need a carer to accompany them then the carer can assist them during the class and does not have to book a place to be there to help them.

 

Answer

We have launched a new and exciting photo experience on Iona. Details will be revealed later in the year for the rest of P&O Cruises fleet. Our professional photographers onboard Iona offer a range of stunning photo opportunities to capture your P&O Cruises experience. Your images can be viewed and ordered in the Photo Gallery in a choice of print sizes and settings.

Answer

The ship provides a private medical service and staff include doctors and nurses. Our medical facility has basic medications and equipment. Whilst we are able to offer an immediate medical response, it is important to understand that this is not the same as would be available in a land based facility and there is no access to surgical or complex intensive care facilities, advanced imaging or medical specialists.  

If an acute medical or surgical condition occurs, it could be life-threatening. Medical evacuations are not always possible and where arrangements can be made, they can be extremely expensive and may take hours or days to achieve.

 

COVID-19 PCR tests are not available to purchase via the Medical Centre.

Answer

Passengers are not permitted to bring on board irons, kettles, or appliances with heating elements. However, use of hair dryers, straighteners and curling tongs are permitted on board.

Electrical chargers, adaptors, and e-cigarette charging devices are to be CE marked and should not be left unattended or charging overnight.

Personal Extension Leads are not permitted on board unless they are to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing. 

Please note, surge protected extension leads are not accepted on board in any circumstances as they interfere with the ship's distribution.

Answer

We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.

Due to space restrictions, we do not accept profiling beds within the partially adapted cabins.

Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier Mobility at Sea.

Answer

Fare inclusive

Afternoon Tea (Arcadia, Aurora, Azura, Britannia and Ventura) 

For these ships, Afternoon Tea is usually held in the Epicurean and buffet one afternoon tea on a seaday. It is offered once every seven days in main dining restaurant.

 

Afternoon Tea (Arvia and Iona)

Iona and Arvia will only be offering Afternoon Tea in the Epicurean and buffet.

Speciality Dining

Afternoon Tea at Ocean Grill (Arcadia)

Head to the Ocean Grill to feast on playfully decadent delights and treat yourself to an afternoon of delicious indulgence. We’ve taken classic Afternoon Tea to unexpected new heights with sweet and savoury surprises, served with a wide array of speciality teas.

 

The Market Café (Britannia) 

Settle into a cosy world of temptation at Market Café. With a fresh menu full of delectable treats, this luxurious haven in the heart of Britannia’s atrium offers something sweet for every palate. Market Café is home to its very own flavours of Jude’s ice cream from the award-winning, family-run dairy in Hampshire. Why not try Cherries & Clotted Cream in a decadent sundae? Tuck into tasty handmade biscuits and exquisite cakes, including gluten-free options. Fancy something a little finer? Eat like royalty with an indulgent dish from our Fine Pâtisserie range. Unwind with a Costa coffee and treat yourself to wow-factor food as you enjoy glorious views out to sea.

Answer

Should you wish to purchase water, this is available either from your cabin steward, from the bars or shops on-board.

Please see "How much are the drinks on board?" for details on costs of bottled mineral water.

Answer

Cabin door widths are listed below. Please note that these sizes apply to a majority of cabins however some exceptions apply. For specific details, please call our Customer Contact Centre (please visit our website for contact details) or your local Travel Agent.

 

Arcadia:

Suite - 83cm
Mini Suite - 83cm on average
Standard cabin - 60cm
Adapted cabin - 86cm

 

Arvia:

Suite - 83cm
Adapted cabin – 83cm
Standard (including Conservatory Mini Suite)  – 66cm

 

Aurora:

Penthouse - 80cm
Suite – 55cm
Mini Suite – 55cm 
Standard cabin – 60cm
Adapted cabin - 85cm

 

Azura:

Standard cabin - 52cm
Suite - 52cm
Adapted cabin - 80cm

 

Britannia:

Suite - 56cm
Standard cabin - 56cm
Adapted cabin - 81cm

 

Iona:

Suite - 65cm
Standard cabin (including Conservatory Mini Suite)  - 60cm*
Adapted cabin - 90cm

 

* The following exceptions apply

 

5312 - Door width 60cm

5315 - Door  width  60cm

5318 - Door width 60cm

14426 – Door width 63cm

14444 - Door width 63cm

14450 - Door width 63cm

14733 - - Door width  63cm

  

Ventura:

Standard cabin - 52cm
Suite - 52cm
Adapted cabin - 80cm

Accessibility 

If the guest is bringing a mobility aid in a standard cabin, the mobility aid (manual wheelchair/electric folding wheelchairs only) must fold to less than 51cm and guest will need to fold the mobility aid to access the cabin.

If the guest has booked an accessible cabin, the mobility aid must be less then 79cm in order to fit through the cabin door.

 

For details of adapted cabins, please see the question - What information do I need to know when bringing my wheelchair / scooter on board?

Answer

Medical Centre Facilities

The ship provides a private medical service and staff include doctors and nurses. Our medical facility has basic medications and equipment. Whilst we are able to offer an immediate medical response, it is important to understand that this is not the same as would be available in a land based facility and there is no access to surgical or complex intensive care facilities, advanced imaging or medical specialists. The Health Service onboard is a private medical service, so charges will be applied to your onboard account - you will be provided with a receipt for insurance purposes.

 

If an acute medical or surgical condition occurs, it could be life-threatening. Medical evacuations are not always possible and where arrangements can be made, they can be extremely expensive and may take hours or days to achieve.

 

COVID-19 tests are not available to purchase via the Medical Centre, however, testing can be completed by medical staff for guests who are symptomatic.

 

The following facilities are available within the Medical Centre for use by the ship's medical staff when caring for patients:

• ECG
• Nebuliser
• Oxygen
• X-Ray
• Pathology including blood tests such as INR (International Normalised Ratio), FBC (full blood count), U&E (urea & electrolytes) and LFT (liver function test)
• In-patient Ward
• 24 hr Emergency Medical Services
• Variety of medications
• Intensive Care

These facilities are not intended or designed to provide ongoing treatment of pre-existing medical conditions and are only accessible following a consultation with the onboard Doctor. If you require a specific procedure on board, it may be necessary to speak with our Health Services Department prior to travel.

Staff

All our Doctors and Nurses on board our ships are fully qualified and trained to assist in emergency situations.

There is typically one Senior Doctor, one Doctor and approximately four nurses on board. The number of medical staff is dependent on the size of the ship.

Dental & Other Services

We do not offer dental services on board any of our ships.

We can supply the morning after pill.

Sharps Box / Medical Waste Disposal

A sharps container along with red (clinical waste) bags can be placed in your cabin upon request prior to embarkation and is also available from your cabin steward.

Medical dressings

Our medical team on board are able to assist should you require your medical dressings to be changed whilst on board your cruise, however, they are unable to do compression or pressure bandaging as this is a specialist procedure. For all regular / planned dressings, the guest is required to bring their own medical supplies with them along with a letter from their District Nurse outlining the treatment required on board. 
Cost
A simple dressing will cost you approximately £15.75*. An advanced dressing will cost you approximately £31.50*. *These prices may be subject to a consultation fee depending on your requirements. 

Charges

Whilst on board, should you require any medical assistance during your stay, you will be charged for the services provided which will be added to your on board account. A charge of £55.13** is applicable for a consultation prior to any treatment or medication (You will be advised on board if a consultation is required) and approximate cost for an INR is £72.19**. Please bring with you your INR result booklet and make yourself known to the medical team onboard during clinic hours. **Costs are subject to change. 

Answer

Yes, we can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours.

Alternatively, we can puree/mash adult food from the Main Dining restaurant menus only (this service is not available in the buffet or Speciality Restaurants). We advise that guests speak to the Dietary Headwaiter on the first night of their holiday to discuss requirements and what can be served as puree/ mashed for their infant. Alternatively, guests can visit the hospitality desk located in the Main Dining rooms.

For younger babies or those requiring an alternative brand or extended variety of jarred dishes, these will need to be provided by guests and can be stored in their cabin. If guests are booked on a Fly-Cruise, they must check with the airline before packing any jarred baby food. We are unable to provide baby food on flights.

All baby food requests are subject to availability and we cannot guarantee particular brands.

Please ensure you advise our Customer Contact Centre (please visit our website for contact details) of your requirements at time of booking. 

There is no extra charge for arranging baby foods and the above options can be taken to the cabin.

Bottle warmers and sterilisers are available upon request.

 

IF BABY FOOD IS NOT REQUESTED ON THE BOOKING, GUESTS WILL NOT RECEIVE THE BABY FOOD ORDER FORM.

WE CAN ONLY SUPPLY BABY FOOD TO BOOKINGS THAT HAVE MADE AN ORDER.

THE DEADLINE FOR REQUESTS IS EIGHT WEEKS PRIOR TO DEPARTURE FOR SOU-SOU SAILINGS AND FLY-CRUISES.

WE ARE UNABLE TO SUPPLY GUESTS WITH BABY FOOD ON LATE BOOKINGS MADE WITHIN EIGHT WEEKS OF DEPARTURE DATE.

PLEASE NOTE, THEY DO NOT HOLD ADDITIONAL SUPPLIES ON BOARD DUE TO EXPIRY DATES ON PRODUCTS IF THEY ARE NOT NEEDED.

Baby food varieties

Selection for 4 Months +	Size
Babyfood Mixed Vegetables dinner	125g
Babyfood Vegetables with Rice	125g
Babyfood Sweet Squash & Chicken	125g
Babyfood Apple Pear Rice Pudding	125g
Babyfood Banana Peach desert	125g
Babyfood Banana Yoghurt Breakfast	125g

 

Selection for 7 Months +	Size
Babyfood Tomato & Ham Pasta Bake	190g
Babyfood Spaghetti Tomato & Mozzarella	190g
Babyfood Vegetable & Chicken Noodles	190g
Babyfood Vegetable Lasagne	190g
Babyfood Apple & Pear Pudding	125g

 

Other options	Size
Babyfood Creamed Porridge 6 months	125g
Baby SMA Progress Milk (6-12 months)                                                      (available as a tub of powder baby formula, Please note our on board shops do not stock ready-made formula to purchase.)

Answer

One of these transactions is classed as a pre-authorisation, and for most banks will drop off within 24 hours and will not be claimed. Please contact your card issuer and advise that we will only claim the final transaction and ask for the other funds to be released.

Answer

We are sorry that you have been unable to book your chosen item prior to the cruise. As soon as you embark, log onto the My Holiday web app where you will be able to see the latest availability.

Answer

We know that great food lies at the heart of a great holiday. That’s why P&O Cruises works with the brightest lights of the culinary scene, our Food Heroes: Marco Pierre White, Olly Smith, José Pizarro, Kjartan Skjede and Shivi Ramoutar.

Get up close to our Food Heroes and discover their tips and tricks, hear tales from their glittering careers, and enjoy exceptional food and wine in their company at our range of once-in-a-lifetime experiences. Our Food Heroes will be joining Arvia, Iona and Britannia's 2023 holidays... 

Marco Pierre White: 

He took the restaurant scene by storm when he became the youngest ever chef to be awarded three Michelin stars… now the godfather of British cooking will be on selected cruises to show you how it’s done with live cooking demos and answer any of your culinary qualms in exclusive Q&As. And as patron of The Cookery Club, Marco will also host masterclasses and dinners when on board Britannia – experiences not to be missed. 

Cruise code	Ship	Departure date
B310	Britannia	28 April 2023
G317	Iona	03 June 2023
B317	Britannia	30 June 2023
G329	Iona	26 August 2023
B323	Britannia	15 September 2023
G339	Iona	09 December 2023

 

Olly Smith: 

Join multi-award-winning wine expert, Olly Smith as he brings his infectious charm and enthusiasm to your holiday. As well as choosing the best wines to go with your menus in The Glass House, the popular TV personality and author will be on selected cruises for tasting masterclasses, Q&As and book signings.

Cruise code	Ship	Departure date
B309	Britannia	16 April 2023
K318	Arvia	03 September 2023
G337	Iona	11 November 2023

 

José Pizarro

Don’t miss your chance to meet renowned Spanish chef, José Pizarro. José will share his top tips for the perfect tapas as well as his love of Spanish ingredients – something you can discover for yourself throughout your holiday in The Glass House thanks to the authentic recipes he’s brought to the menu.

Cruise code	Ship	Departure date
G307	Iona	18 March 2023
K318	Arvia	03 September 2023

 

Kjartan Skjede

MasterChef Norway judge, Kjartan Skjelde will be sharing his love for the wild and traditional ingredients of his homeland with his six-course tasting menu in Epicurean. And you’ll have the chance to join the acclaimed Nordic chef on selected cruises for his cookery demos and learn about his influences and inspirations in exclusive Q&As.

Cruise code	Ship	Departure date
G310	Iona	15 April 2023
G317	Iona	03 June 2023

 

Shivi Ramoutar

With her dishes for Arvia, Shivi will bring the bold flavours, colourful ingredients and joyful style of Caribbean food to new audiences, while adding personal touches that reflect her own journey.

Cruise code	Ship	Departure date
K325C	Arvia	16 December 2023

Answer

For our most up to date information on our Engagement package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view our brochure.

 

Are you planning on popping the question? Let us take care of all the little details to make the big moment magical, so you only need to focus on your ‘lines’. We’ll create the perfect setting and have a bottle of Champagne waiting on ice, and chocolate-covered strawberries will be delivered to your cabin that evening. You’ll also enjoy dinner for two in a speciality restaurant and breakfast in bed the following morning. With our Engagement package, you can simply relax and celebrate together.

 

To organise an Engagement on board we require a minimum of 2 weeks notice.

 

Engagement Package - £399

• A bottle of Champagne
• Chocolate-covered strawberries delivered to your cabin the evening of the proposal
• Breakfast in bed the following morning
• Dinner for the couple at a speciality restaurant

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

Answer

For our most up to date information on our Weddings at sea package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or view the brochure.

Getting married on board is a wonderfully unique experience. We’ll make every moment feel special so that you can enjoy a day of love, laughter, and celebration. Should you choose to hold your wedding celebrations with us, Weddings at Sea are available across all our ships with the exception of Arvia, Britannia & Iona, where non-legal weddings (commitment ceremonies) are available.

 

Our pre-cruise and on-board wedding specialists will take any stresses away and bring your ideas to life, leaving you to begin your journey with ease. The captain will conduct an elegant ceremony for you with the sea as your backdrop and, afterwards, champagne will be poured for toasting to your love with your nearest and dearest. And you can enjoy a relaxing start to married life with breakfast in bed the next morning as you savour sweet memories of your big day.

 

Cruises must be a minimum of seven nights in duration and the ceremony will take place on a selected Sea Day. A minimum of 90 days notice is required to arrange a Wedding on board.

 

Once you’ve booked, the cost of your Weddings at Sea Package will not change. We have two to choose from:

Wedding at Sea - for up to 10 guests - from £2,700

• Pre-cruise wedding specialist
• On-board wedding specialist
• An elegant, private ceremony venue 
• The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
• Priority check-in when embarking in Southampton
• Two-tier wedding cake
• Couple’s breakfast in bed the following morning
• Pre-recorded ceremony music
• Champagne for toasting
• Bridal hair and make-up
• Bridal bouquet and groom’s buttonhole
• Dinner for the couple at a speciality restaurant
• A commemorative certificate signed by the captain
• Pressing of the couple’s attire

* The 10 guests are in addition to the couple.

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £650 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only). If you would like to bring more than 10 guests, there will be an additional charge of £100 per group of 10.

"Just the Two of Us" - From £2,300

• Pre-cruise wedding planner
• On-board wedding planner
• An elegant, private ceremony venue
• The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in)
• Priority check-in when embarking in Southampton
• One- or two-tier wedding cake
• Couple’s breakfast in bed the following morning
• Pre-recorded ceremony music
• Champagne for toasting
• Complimentary bridal hair and make-up
• Bridal bouquet and groom’s buttonhole
• Dinner for the couple at a speciality restaurant
• A commemorative certificate signed by the captain
• Complimentary pressing of the couple’s attire

 

Please note, in addition to your P&O Cruises wedding package, a Marriage Licence fee of £720 is required for couples wishing to get married on board (Azura, Ventura, Arcadia and Aurora only).

 

If you need further information please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise. For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Additional Information

For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Your customers can be in the branch with you during the phone call to Ceremonies, or you may give them the contact details of the Ceremonies team.

Answer

For our most up to date information on our Renewal of Vows package, please visit our website - Weddings at Sea | Celebrate Your Ceremony with P&O Cruises (pocruises.com) or our brochure.

For the classic romantics, a service to renew your vows is also available on board. Your stunning ceremony will be conducted by the captain before they sign a commemorative certificate for you to keep. Your on-board ceremony specialist will take any stress out of planning while a 10% spa discount can help you to unwind before you re-commit your love to each other on the open ocean. Renewal of Vows are held on all the ships in our fleet, subject to availability, on cruises of 7 nights or more. 

 

Renewal of Vows Package - £499

• Pre-cruise ceremony specialist
• On-board ceremony specialist
• An elegant, private ceremony venue
• The captain to conduct your ceremony (In the unlikely event that the captain is unavailable to conduct your ceremony, their deputy will step in.)
• Priority boarding for the couple when embarking in Southampton
• Champagne toast for up to four guests
• Bridal bouquet and groom’s buttonhole
• Commemorative P&O Cruises Champagne flutes
• Dinner for the couple at a speciality restaurant
• A commemorative certificate signed by the captain
• 10% spa discount on bookings made on board**

* The 10 guests are in addition to the couple.  

** Valid for duration of the cruise, does not include the Retreat, thermal or medi spa services.

If you need further information, please contact our Ceremonies at Sea department on 0344 33 88 595 (calls cost 3p per minute plus your telephone company's network access charge open Monday to Friday 09:00 to 17:00) or email ceremonies@carnivalukgroup.com. Ceremony availability should always be checked with the Ceremonies team before booking your cruise.

For any Ceremonies bookings, only the Ceremonies team can take the payments. 

Answer

It is possible to be married on-board by the Captain or one of his representatives. Please see our dedicated Ceremonies at Sea page or contact the Ceremonies team on 0344 3388595 (calls cost 5p per minute plus your telephone company's network access charge) for further information.

 

• As Arvia, Britannia and Iona are registered in the UK, it will not be possible to conduct Weddings At Sea on these ships.
• Weddings will take place on a sea day when the ship is at least 12 miles from shore.
• To enable us time to apply for your marriage licence and make all the necessary arrangements, we require a minimum of three months notice.
• The wedding ceremony is a civil service conducted under Bermudian law.
• For your marriage to be recognised in your home country, there are a number of formalities to be complied with. Please check our terms and conditions in our Brochure for further information or visit our website (http://www.pocruises.com/ceremonies-at-sea) for more information. 
• The cruise must be a minimum of seven nights in order to get married on-board.

Same-sex marriages

Unfortunately, we are currently unable to offer Same-sex marriage ceremonies. The Bermuda Government is appealing the decision of the Bermuda Court of Appeal that same sex marriage should be legal in Bermuda. Until this final appeal is heard, we are unable to offer same sex marriages. We are, however, actively supporting those challenging the stance of the Bermuda Government on this issue, led by local Bermuda action group OutBermuda, as we firmly believe same sex marriage should be permitted. Until this issue is determined, we are able to offer same sex couples a "Commitment Ceremony" on board - this is a non-legal service conducted by the Captain or Senior Officer. 

Answer

Plug sockets

You'll find standard UK three-pin plug sockets on all of our ships. These are usually located next to your dresser table, by your tea tray, by your TV and near your bed or sofa. Arvia and Iona also have USB ports by each lower bed which are usually under the light.

Shaver points

Shaver points are located in the bathrooms on Arcadia, Aurora, Azura and Britannia. On Britannia, the shaver socket is the US two-pin version and will require an adaptor to use a UK three-pin plug.

Shaving sockets on Arvia and Iona are only available in Suites. Whilst Arvia and Iona are advanced in many ways, these ships don't have shaver points in the cabins (other than in Suites). A shaving adaptor can be asked for on request from your cabin steward.

Electrical supply

The standard electrical supply in the United Kingdom is 50HZ (cycles) and 240V.

The supply on board is:

• Arcadia - 220V / 110V / 60HZ
• Arvia - 230V / 60HZ
• Aurora - 220V / 60HZ
• Azura - 230V / 115V / 60HZ
• Britannia - 230V / 120V / 60HZ
• Iona - 230V / 60HZ
• Ventura - 230V / 115V / 60HZ

The above voltage is sufficient to charge electrical equipment such as laptops and cameras. 

Answer

Yes, you'll find tea and coffee-making facilities in your cabin. Should you require any extra tea bags or coffee sachets, these can be supplied, upon request, by your cabin steward. Complimentary tea and coffee are also available from the buffet area. 

Answer

There are various places within your cabin to store your luggage. As well as your wardrobe and the space nearby, you should also be able to store suitcases underneath your bed.

Answer

Yes, this is available for all suite guests. If you are travelling in an alternative cabin and would like an ice bucket and additional glasses, these can be requested from your cabin steward.

Answer

All of our wheelchair-accessible cabins feature a roll-in shower with handrails by both the toilet and shower. Some of our other cabins also include a small grab rail to assist getting in out of the bath or shower. Please call our Customer Contact Centre on 0345 355 5111 to find out which cabins this applies to. You can also request for a handrail to be added to your cabin, if this is not currently included.

Answer

This will depend on the cabin type you’ve booked. Please click on the ‘Our Ships’ tab at the top of this page and then select ‘Accommodation’ to find a full list of the facilities included in each of our different cabins and suites.

Answer

Yes, every one of our cabins has an air-conditioning control panel. This will allow you to control the temperature of your cabin between 18ºC and 28ºC -  although this may vary slightly depending on the ship. The conservatory part of the Conservatory Mini-Suites on board Arvia and Iona are not temperature controlled but are ventilated.

Answer

Yes, you'll find a retractable drying line in the shower area of your cabin.

Answer

Yes, you'll find a small refrigerator in your cabin, which is normally set below four degrees Celsius.

Answer

Our bathrobes and slippers come as a one size fits all for adults.

Answer

Children’s bed rails/guards are available on all our family-friendly ships. Bed rails/guards can be requested on board or via our Guest Support team, who you can email at: po.guestsupport@carnivalukgroup.com. We do not offer bed rails/guards for adults.

Answer

Our cots come with fitted sheet covering the mattress and one small cellular blanket.

Answer

Bathrobes and Slippers are available in Suites (all ships), Mini-Suites (Arcadia and Aurora) Conservatory Mini-Suites (Iona and Arvia) and Superior Deluxe Balcony cabins (Azura, Britannia and Ventura). These should not be taken off the ship and are not supplied in any other cabin.

Bathrobes are also available to purchase from our Gift Collection via our Contact Centre prior to your holiday.

Answer

Yes, the tap water on our ships is drinkable. However, should you prefer, canned water is available to buy on board.

Answer

Yes. A select number of our 3- and 4-bed cabins across all our ships, will include a sofa bed or pull-down bed, or both. To find which cabins have sofa beds, please see the notes on the deck plan for each ship. You'll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Answer

The beds in most cabins on each ship can be converted from two twins to a double (queen) bed or vice versa. There are, however, some exceptions where the beds are fixed as twins. The notes on the deck plan for each ship explain the types of beds that are in the cabins. You'll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Answer

The doors between cabin balconies will always be locked when you first board, so please speak to your cabin steward if you would like the door to remain open for the duration of your holiday. You'll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Answer

On Arvia, Azura, Britannia, Iona and Ventura, there are locks on the balcony doors. Arcadia and Aurora do not have locks but be securely closed by pulling the handle up.

Answer

All the bath and shower dimensions across our ships vary depending on the cabin grade. Within a particular cabin grade, for example Inside cabins, all the bathrooms within that grade are approximately the same size. The Suites across all our ships typically have larger bathrooms. The configuration of the bathrooms within our accessible cabins is different.

Answer

Due to the shape of the ship, some of our balcony cabins become partially shaded or completely shaded. To see exactly which cabins this affects, please view our deck plan for each ship. You can find these either within our brochure or via the Our Ships tab at the top of this page. 

Answer

Whether your cabin has a bath or shower, or both, depends on the cabin grade you choose. For more detail, please see the cabin notes on the deck plan for each ship. You’ll find deck plans in our brochure or via the Our Ships tab at the top of this page.

Answer

The configurations of our 3- and 4-bed cabins across all our ships dependent on the cabin grade chosen. You might have additional beds in the form of a single sofa bed and a pull-down bed, two upper pull-down beds or a double sofa bed. For more detail, please see the cabin notes on the deck plan for each ship. You’ll find deck plans in our brochure or via the Our Ships tab at the top of this page. 

Answer

You’ll find a casino on board all our ships and each one offers a variety of games to play. From roulette to three card poker and blackjack, you can buy chips from the dealers and try your luck at our hosted tables. If you’re new to gaming, you might like to pop along during the day for a fun and complimentary lesson. You’ll also find a large assortment of the most popular reel and video slot machines.

Answer

Casino chips can be bought in cash from the dealers at all tables, or charged to your on-board account. You can play slots with cash or by inserting your cruise card directly into the machine. Please note, all slot winnings must be cashed out onto your cruise card. If you have on-board spending money, it can’t be used in the casino. On all ships, you’ll receive a £5 free play slot bonus after you play your first £20. You’ll also be awarded free house drinks while you play.

Answer

On sea days, the slot machines will be open from 10am until late. The tables will be open from 12pm until late. On port days, the casino will open from about 30 minutes after departure until late.

Answer

Casino chips must be cashed in on board before the end of your holiday. If you take chips home at the end of your holiday, they won’t be valid the next time you sail. 

If you accidentally take chips home, please send them recorded delivery with your full name, cruise code and booking reference to: 

 

Guest Support

P&O Cruises

Carnival House

100 Harbour Parade

Southampton

SO15 1ST

 

Once we’ve received them, we’ll carry out investigations and hopefully be able to refund the value of the chips to you. This may take some time and we can’t guarantee we’ll be able to do this, so we strongly recommend you cash in any unused chips before disembarking.

Answer

If your child is registered with The Reef children’s club and attends on the day, our Reef Rangers will ensure your child’s birthday is celebrated, and that they create their own special holiday memories. 

Answer

We encourage all children to use our fantastic children's club, The Reef, however we don't provide one-on-one support or care. If a child needs this, a parent or carer always needs to be present. If your child has a disability and would like to take part in our activity programme, please ensure you provide a full account of their needs when registering your child, and speak with our Reef Rangers to arrange a chat with the Youth manager on board. We can then do our best to make sure they have a fun and safe holiday.

Answer

When it comes to dining, we lay on a special early tea (the time and location will be confirmed once you’re on board) with healthy options and children’s favourites to suit younger tastes. Full details and menus will be available once you’re on board, as will details of the children’s tea parties.

If you prefer, the informal buffet is available from early morning to late evening and offers a wide selection of dishes. If you’d rather all dine together in the Freedom and Club restaurants, they’re great fun for families too. In fact, children are welcome in any of the dining venues on board. Meals aren’t provided in the children's club, however snacks are provided in the playrooms.

Answer

As a family-friendly company, we recognise the benefits of breastfeeding to mothers and infants, so breastfeeding is welcome on board. We can puree/mash food from the Freedom and Club restaurant menus and we can provide a range of HiPP organic baby food jars for free if you request them in advance of your holiday. We offer jars for children aged 4+ months and 7+ months in an assortment of savoury and dessert flavours. If you’d like to have the HiPP jars on board, please call our Customer Contact Centre on 0344 338 8003 at least eight weeks before the start of your holiday to make the arrangements.

If you need a different type of baby food, you’re welcome to bring it on board and store it in your cabin.

Answer

Our family-friendly ships, Arvia, Iona, Britannia, Azura and Ventura are perfect for younger travellers. Each ship offers a fully staffed children’s club, The Reef, with a nursery where adults can play with their children aged under 2, as well as dedicated zones for older ages groups. In Splashers (ages 2 – 4), little ones can enjoy soft play, outdoor areas and fun activities such as parties and creative sessions. In Surfers (ages 5 – 8), children will be able to run around our soft play area, enjoy a puppet show, play computer games – and that’s just for starters. Themed days are also particularly popular, with lots of extra activities in store. In Scubas (ages 9 – 12), fun times will be had with music, games consoles, arts and crafts, game shows, after-dark discos and karaoke. And in H20 (ages 13 – 17), teenagers can gather for computer games, discos, table tennis and, during the school holiday season, activities such as sports coaching and talent shows. On Arvia and Iona, teens can stow away at Scene, a dedicated games and entertainment hangout. There’s also a night nursery run by our dedicated team from 6pm – 2am for children up to 4 years old, allowing you to experience some of the exciting evening events on offer.

There are a host of exciting activities organised daily by our qualified and enthusiastic DBS-checked Reef Rangers to keep children of all ages entertained and to ensure that they have the chance to make friends of their own age. 

As well as The Reef, a children’s tea and countless activities are included in your holiday. You can also meet Wallace & Gromit and Shaun the Sheep at various events such as parties, story time, movie screenings, modelling workshops and more.

Answer

To use The Reef and Scene, children and teenagers must be registered by a guest aged 18 or over on their booking. It’s best to register through the My P&O Cruises website, but if you forget you can attend a registration session at The Reef. These will be advertised in your daily Horizon.

Once your child is registered, you or your child's nominated carers can book sessions though My Holiday, our online planner which [KP1] you can access via your smartphone or tablet for free when you’re on board. Teens aged 13-17 can book their own sessions. Session times for the following day will be released daily at 8:30. Spaces are limited, so make sure you book as soon as possible. If you no longer need a session, you can cancel via My Holiday.

Answer

If you’re unhappy about something and wish to raise a complaint, you can either go to the ‘Contact Us’ section of our website and select ‘Complaints’ from the drop down menu, or you can email us directly at po.guestsupport@carnivalukgroup.com.

Answer

Each guest aged 18 years or over (21 years or over in United States of America ports) can bring up to 1 ‭litre of wine, Champagne, beer, spirit or liqueur on board as they embark the ship for the first time ‭only. Alcohol over the 1 litre limit will be stored and returned to the guest before the end of their holiday‭.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Wine brought on board may be consumed in the bars, restaurants, or lounge areas, but will be ‭subject to a corkage fee of £20 per bottle, per occasion, which will be charged to your on-board account. Spirits or liqueurs brought on board can only be consumed in guests' cabins.‬‬ Any alcoholic drinks purchased mid-cruise in ports of call cannot be consumed on board. You’ll need to declare and hand over any alcohol bought in-port at the gangway. It’ll be stored and returned to you before the end of your holiday at no charge.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

If a bottle of wine/Champagne has been bought for you through our gifts service, you’ll need to ensure you carry the gift card with you to avoid having the corkage charge applied to your on-board account.

Answer

All our ships offer Freedom dining, which gives you the option to arrive at a restaurant and request a table when you like (you may need to wait at busy times), or join a virtual queue on My Holiday so you can relax at the bar or in your cabin – we’ll let you know when your table is ready. If you choose Club dining (available on selected ships only), you’ll dine at the same time with the same people each evening. It’s a great way to make new friends, and tables sizes range from two to eight. With Club dining, you’ll choose your preferred dining time and table size when you book your holiday. 

 

Your ship has its own unique Freedom and Club restaurants where you can explore flavours from around the world, along with favourites from home, at almost any time of the day. An excellent choice for breakfast, lunch and dinner is fully included. At least once on every holiday, you can soak up the atmosphere of a special Celebration Night. These elegant occasions offer a great chance to dress up and enjoy an exquisite five-course dinner menu personally devised by Marco Pierre White. Other dining options range from the popular buffet to snack bars and poolside grills. 

All meals in the dining venues mentioned above, including Celebration Night dinners, are included in the price of your holiday.

If you’re keen to try something different, you can enjoy one of our speciality restaurants, where for a small charge you can enjoy unique themed dining experiences. You can book tables in these venues before your holiday on My P&O Cruises or while on board via My Holiday. Walk-ins may be possible but at busy times you may need to wait for a table. You can also order room service for light bites or full meals. Room service is available 24 hours a day and most items incur a small charge. A room service menu will be available in your cabin. 

Answer

If you have Club dining and you’re not back to the ship by your allocated dining time, you’ll be able to dine in the buffet restaurant or make a reservation in advance for one of the speciality restaurants. If many guests are due back late because of shore experience timings, the restaurant manager may change the early dining time to start later. If this is this case, we’ll let you know via your daily Horizon.

Answer

The buffet restaurant on each of our ships is located on the Lido Deck, at the aft of the ship.

Answer

You can enjoy breakfast in any of our Freedom and Club restaurants, at the buffet or in your cabin. If you’re travelling in a Suite (excluding Conservatory / Mini Suites) you’ll have the option of an exclusive breakfast every day in The Epicurean on board Arvia, Iona, Britannia, Azura or Ventura, in Sindhu on board Arcadia and in The Glasshouse on board Aurora.

Answer

To view the choice of speciality restaurants on board each ship, click on the ‘Our Ships’ tab at the top of this page, then click on the name of your ship from the menu that appears. Scroll down and click on ‘Dining’ and you’ll see all the restaurants on board.

Answer

All restaurant opening times will be confirmed in your daily Horizon, available in your cabin, once you’re on board.

Answer

If you have Club dining, you can choose your table size when you book your holiday (subject to availability). We have tables for two people in our Freedom restaurants but, in general, all tables in these venues are only made available when you join a virtual queue on My Holiday or walk into the restaurant and request a table (which may not be available immediately). Tables in speciality restaurants are bookable and allocated on a first-come, first-served basis and we’ll always try to provide a table suitable for you. In the buffet, you’re free to sit at any available table.

Answer

Freedom dining is perfect if you'd rather go with the flow and be flexible, as you can dine anytime from 6 – 9.30pm. Table sizes range from two to eight people, and are provided on a first-come, first-served basis. You can also join a virtual queue on My Holiday, a free service you can access on your smartphone or tablet while on board. It’s a great option if you’d prefer to relax in your cabin or at the bar and wait for us to let you know when your table is ready.

Answer

Most of our ships have at least three Freedom and Club restaurants (Aurora and Arcadia are smaller, so they have fewer), as well as a buffet and other options such as snack bars and poolside grills. Meals in these venues are all included in the price of your holiday. We also have speciality restaurants which offer different menus for an extra charge. To view the choice of dining venues on board each ship, click on the ‘Our Ships’ tab at the top of this page, then click on the name of your ship from the menu that appears. Scroll down and click on ‘Dining’ and you’ll see all the restaurants on board.

Answer

Afternoon tea is served on a ship day once a week on-board our ships. Partake in the quintessentially British tradition in the main restaurants and savour a classic selection of finger sandwiches, freshly baked scones and delectable cakes, all served at your table with a choice of hot drinks. For a more relaxed affair, help yourself to a casual afternoon tea at the buffet restaurants. To view exactly which restaurants this will be held in, please read your daily Horizon once on board.

Some ships also offer afternoon tea in the speciality restaurants on selected sea days for a small charge. For example, on board Azura, Britannia and Ventura, you can enjoy a sumptuous afternoon tea in The Epicurean.

Answer

If you choose Club Dining, you can select your preferred dining time and table size when you book your holiday. You can also book our speciality restaurants on My P&O Cruises from 14 days before your holiday, right up to midnight the evening before you sail. You can pay cover charges for most of these venues when you book, while some restaurants price dishes individually and charge you at the end of your meal. By booking early, you can take advantage of exclusive savings before you sail. 

Answer

We cater for all dietary requirements. When you book, please let us know about any specific needs you have, especially allergies, and we’ll make a note of them.

Answer

We cater for all dietary requirements. When you book, please let us know about any allergies you have and we’ll make a note of them.

Answer

All the information on our dress codes can be found here, as well as in the ‘Before You Sail’ section on the My P&O Cruises website, along with lots of useful information about life on board.

Answer

You’re welcome to wear national and religious dress, including headdresses, on board. If you wear a headdress, depending on the amount of your face it covers, you may be asked to unveil for a security photo at check-in and when passing through security check points ashore and on board during your holiday. Some items of national dress such as ceremonial blades and swords are not permitted, and you should check our list of prohibited items before you pack. 

Answer

We don’t currently offer this service on board.

Answer

Most of our dress codes apply to the majority of public areas after 6pm only, and on our Celebration Nights certain venues on the ship will have a formal dress code for the evening. Some dress codes always apply to all areas though. For example, we don’t allow certain types of fancy dress on board. All the information on our dress codes can be found here, as well as in the ‘Before You Sail’ section on the My P&O Cruises website, along with lots of useful information about life on board.

Here’s a quick guide to venues where dress codes don’t apply on each ship:

Arvia – Buffet, 6th Street Diner, The Olive Grove, Keel and Cow, The Glass House and The Beach House.

Arcadia – Buffet.

Aurora – Buffet, The Glass House and The Beach House.

Azura - Buffet, The Glass House and The Beach House.

Britannia – Buffet, The Glass House and The Beach House.

Iona – Buffet, The Olive Grove, Keel and Cow, The Glass House and The Beach House.

Ventura – Buffet, The Glass House and The Beach House.

Answer

Every holiday includes at least one Celebration Night. On Arvia and Iona, you’ll have an extra one on cruises of 11 – 14 nights, and three Celebration Nights on cruises of 15 – 19 nights.

On all our other ships, it’s two Celebration Nights on holidays of 7 – 10 nights, and three on holidays of 11 – 14 nights. 

Please note that this can vary. Full details will be provided on the My P&O Cruises website before you sail.

Answer

All our ships offer a full programme of films which will be advertised in the daily Horizon. Some ships have dedicated cinemas, whereas others show films at other venues, for example on giant outdoor screens or in the theatre. You can also watch a selection of films on your in-cabin TV and, on Arvia, Iona, Britannia, Azura and Ventura, you can enjoy movies on demand.

Answer

A sports channel called Sport 24, which offers coverage of major events, is screened in selected venues on all our ships. You can find full details of the sporting events shown on board at www.sport24-tv.com. The channel is also available to view on your in-cabin TV, as is Sky Sports News.

Answer

Yes, there’s a theatre on board each of our ships and they all have an allocated number of wheelchair spaces. You’ll be able to view any bookable events on the My P&O Cruises website in advance of your holiday and you can book seats for shows in our theatres from 14 days before departure.

Answer

Yes, all our ships have a late-night venue on board where you can enjoy music and dancing. For details about what’s on at different times in the venues on board, check your daily Horizon.

Answer

From 15 September 2023, there are currently no COVID-19 vaccination or pre-cruise testing requirements for any P&O Cruises sailings.

We will continue to review this on a regular basis as the global situation continues to evolve.

Answer

Rest assured, we continue to have protocols in place to protect the health and well-being of our guests, crew, and the communities we visit and these are reviewed on a regular basis.

Answer

If you test positive for COVID-19 on a fly-cruise holiday, our duty of care means you will be unable to take your P&O Cruises booked flight. You will be given the choice to either disembark the ship at your scheduled port of disembarkation (and complete your isolation ashore) or stay on board for the entirety of the next cruise or until you have completed your period of isolation. You will need to liaise with your insurers to book and pay for any alternative travel arrangements home.

UK resident guests who test positive for COVID-19 and are in isolation on their return to Southampton will be able to travel home after disembarkation.

Answer

If you test positive for COVID-19 on a fly-cruise holiday, our duty of care means you will be unable to take your P&O Cruises booked flight. You will be given the choice to either disembark the ship at your scheduled port of disembarkation (and complete your isolation ashore) or stay on board for the entirety of the next cruise or until you have completed your period of isolation. You will need to liaise with your insurers to book and pay for any alternative travel arrangements home.

Some countries may require guests to isolate ashore in an approved hotel until they have completed the specified quarantine period and are certified fit to fly home.

UK resident guests who test positive for COVID-19 and are in isolation on their return to Southampton will be able to travel home after disembarkation.

Answer

From 15 September 2023, there are currently no vaccination or pre-cruise testing requirements for any P&O Cruises sailings.

We will continue to review this on a regular basis as the global situation continues to evolve.

Answer

Guests may be required to take a complimentary lateral flow/antigen test whilst on board at the end of their first cruise. Guests will be informed during their first cruise if a test is required. Guests who test positive for COVID-19 may be denied boarding on the next cruise. However, if guests wish to remain on board and have been permitted to do so by our medical experts, guests must complete their period of isolation.

Answer

For the majority of holidays:

While testing is no longer mandatory, we highly recommend that all fully vaccinated guests aged five years and over, take a COVID‑19 lateral flow/antigen test in the three days before, or on the day of departure.

For holidays with additional requirements (K305C, K305D, K306, K306A & N306):

All guests aged five years and over must take a COVID-19 lateral flow/antigen in the three days before, or on the day of their ship’s departure.

Guests are required to take a photo which shows, all together, the negative result, a government issued photo ID (such as a driver’s licence), a clock displaying the time (a watch, mobile phone or wall clock, for example) and the date of testing (this can be written on a piece of paper). Please ensure you have this photo with you as you may be asked to show it at the terminal. 

For Arcadia’s World Cruise (J301)

All guests must take a self-administered COVID-19 lateral flow/ rapid-antigen test (RAT) within 24 hours of embarkation or a PCR test within 48 hours prior to embarkation. You will be required to declare your negative test result and may be asked to show appropriate proof at the terminal.

Answer

If you test positive within 5 days of the cruise, please call our Customer Contact Centre on 0344 338 8003 (local call charges apply) and do not travel to the terminal. As travel insurance, is a requirement of sailing please contact your travel insurance provider at your earliest convenience to claim for any associated loss if you’re unable to travel. The booking confirmation issued at the time of booking serves as proof of the holiday cost. We encourage you to keep hold of all booking documentation to assist you with your claim. If you need any further information, please don’t hesitate to contact us or your travel agent.

Answer

Yes we do, some shore excursions have a minimum age to participate, which is either set out in the tour description or will be made known to you when booking.

 

Free entry is provided for children aged 0-23 months. Child prices are for those aged 2 to 12 inclusively. Passengers over the age of 12 will require an adult ticket.

Infants aged 2 and under (on the date of sailing) can travel on the excursion free of charge, as long as they are seated on your lap. Please note there may be occasions when this is not possible and this will be detailed on the Shore Excursion description.

Please ensure that you book a tour ticket for your infant.

Note that all minors (those under 18) must be accompanied by an adult on shore excursions.

We ask parents and guardians to note that children under 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on-board to look after your children if you go ashore.

You are welcome to bring your own safety seat since these are not provided due to different laws being applicable in other countries.

 

If you are bringing a car seat for an infant (aged 2 or under) you cannot purchase a seat when booking your excursions. This is because infants are not charged.

You will need to speak to the Shore Excursion Team once you are on-board to advise you are bringing an infant and a car seat.  Please be aware that the size and safety fittings of coach seats may vary between excursions and we cannot guarantee that safety seats will fit in all coaches.  In some instances we are unaware what coach is provided until on the day of the shore excursion.

Answer

Guests will be able to go ashore independently but must adhere to the entry requirements in each destination.

Answer

Overlands are tours that generally operate during an active cruise, typically World Cruises. Guests will depart the ship in one port and return in another. The tours typically take place during sea days to ensure you get the most out of your tour and port days*.

Overlands are a great way to allow you the chance to see big "bucket list" sights not possible on regular tour itineraries.

Overland tours 2023

Benefits:

Well planned, end to end itineraries

Expert guides to give the best local experience

Venture further afield with confidence

Carefully selected local operators, airlines and accommodations

See once in a lifetime sights while missing sea days, not ports **

Fully inclusive of flights, hotels, meals and refreshments **

How to Book

To view and book the overland tours available for your cruise, please visit My P&O Cruises. 

Please note that when booking an overland tour with double accommodation, both guests will need to purchase a ticket on My P&O Cruises, as the cost is per person, not per room. As some of these tours have deadlines, make sure the guests book early to avoid disappointment. Some need to be booked 30 days before they take place, for example, so it’s ideal to book well in advance of the month before you sail on these experience types.

Important Visa Information

Please check the visa requirements for any overland tour you book, as these may not be the same as the visa requirements for your World Cruise. Guests can find visa and all other information in the “important information” section of the shore experience on My P&O Cruises.

P&O Cruises are pleased to reccomend CIBT as our preferred visa service provider. CIBT are experts in visa and passport arrangements and can provide visas online www.uk.cibt.com/pocruises or by phone 0207 620 6487

  

Overlands are different to our Land Tours and Shore Experiences.  

* Please note this is not always possible, depending on itinerary of the overland, it may take place during a port day.

** Unless otherwise stated.

Answer

Shore experiences are regularly updated on the My Cruise portal. However, due to local providers some ports can take longer than others to fully display.

Answer

If you have Club dining and you’re not back to the ship by your allocated dining time, you’ll be able to dine in the buffet restaurant or make a reservation in advance for one of the speciality restaurants. If many guests are due back late because of shore experience timings, the restaurant manager may change the early dining time to start later. If this is this case, we’ll let you know via your daily Horizon.

Answer

On your final night on board, you’ll be asked to pack your luggage and leave it outside your cabin by a certain time. We recommend you don’t pack valuables, fragile items, medication, or anything you’ll need for that night or the next morning (e.g. your toothbrush!). Your luggage will be taken from outside your cabin and will be waiting for you to collect in the cruise terminal when you disembark the next morning.

Answer

If you can’t find your luggage in the cruise terminal after disembarking, please seek help from staff in the baggage hall who will try to locate it. If they can’t find your luggage, please go to the baggage enquiries office (within the baggage hall) and complete a missing baggage form. After disembarkation is complete, we’ll examine any leftover luggage to see if yours is there or if any guests have mistakenly taken the wrong luggage. If this is the case, we’ll arrange for your luggage to be returned to you. 

If you get home and find that you’ve accidentally taken the wrong luggage, please contact The Baggage Handling Company on 02380 873 111 or email: info@thebaggagehandlingcompany.com

Answer

We offer a complimentary coach service between selected UK airports and the port of Southampton on selected one way fly-cruises.

Whether you are departing the UK from the port by ship or flying from the airport, you can leave your car at the airport at the start of your holiday. Car parking is at your own expense.

On one way fly-cruises sailing from Southampton, a coach will take you directly from the airport to board your ship in Southampton and you’ll fly home following your cruise to find your car waiting. The details of when and where the coach transfer will depart from will be viewable on your My P&O Cruises in the 'Full Itinerary View' tab approximately 30-35 days prior to departure as this is when the details are confirmed with the coach company.

On one way fly-cruises starting in the Caribbean, you’ll fly from the airport to board your ship and sail back to Southampton at the end of your holiday, transferring to a coach that takes you to the airport to collect your car.

Please inform us or your travel agent at the time of booking if you wish to book this service – places are limited and must be booked in advance. You will be given instructions on how to join your coach prior to departure.  If you are booking your cruise through our website and wish to add the coach transfer, please contact our Customer Contact Centre once you have made your booking on 0344 338 8003 (local call charges apply).  Coach times are usually available three months prior to departure. 

Coach transfers are only available on embarkation day for cruises departing from Southampton or on disembarkation day for cruises arriving into Southampton. If you are extending your holiday and flying out early (or home later), then this service is not available.

These coach transfers are not available on our Exotic fly-cruises.

 

  2022 / 2023 Caribbean fly-cruises

Autumn 2022	Airport to Southampton coach transfer
B225: start of cruise – 21-Oct-22 B225A: start of cruise – 21-Oct-22	Birmingham, London Gatwick, Manchester Birmingham, London Gatwick, Manchester

 

Spring 2023	Southampton to airport coach transfer
K305D: end of cruise – 02 Apr 23 K306: end of cruise – 02 Apr 23 K306A: end of cruise – 02 Apr 23	London Gatwick, Manchester Birmingham, London Gatwick, Manchester Birmingham, London Gatwick, Manchester

 

Spring 2023	Airport to Southampton coach transfer
K301: start of cruise – 6 Jan 23 K301A: start of cruise – 6 Jan 23 K301B: start of cruise – 6 Jan 23	Birmingham, London Gatwick, Manchester Birmingham, London Gatwick, Manchester London Gatwick, Manchester

 

Answer

This depends on whether you are travelling on a chartered or scheduled flight. You may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?

Charter flights

We’re pleased to be able to offer a seamless service known as ‘Luggage Valet’ on selected chartered flights.

You should ensure that all your baggage has a P&O Cruises luggage label attached before you check-in at the airport, because once you check-in, the next time you see your bags will be in your cabin on board your ship!

Caribbean fly-cruises

When you arrive in the Caribbean on a charter flight, there is no need to pass through immigration, nor collect your checked bags; coaches will be waiting to transfer you directly to the cruise terminal and all checked baggage will be unloaded from the aircraft and taken directly to the ship, where it will be screened and delivered to your cabin.

Available on the following charter flights:

TUI Airways: Barbados and Antigua

Your baggage transportation details for disembarkation will be communicated onboard.

 

 

Scheduled flights

If you’re travelling on a scheduled flight, when you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through P&O Cruises and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a P&O Cruises representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal.

If you have arranged your own flights or have arranged to fly out to your destination early, then you will need to make your own way to the cruise terminal.

The baggage arrangements for your inbound flight will be confirmed during your cruise. Baggage is usually collected from outside your cabin the night before you disembark.

 

Answer

All fly-cruise holiday prices include economy class flights from/to London and transfers between the overseas airport and your ship on the day of embarkation/disembarkation.

Mediterranean fly-cruises
We are pleased to be able to offer return flights from eight UK air cities on all cruises: Belfast*, Birmingham, Bristol, East Midlands, Glasgow, London, Manchester and Newcastle. 

*Please note that Belfast flights are only available on cruises which start and end in Valletta.

We use a range of charter and scheduled carriers, including TUI Airways, easyJet, Jet2  and Air Malta.

 

Caribbean fly-cruises

Flights are available from a range of UK airports, which vary by ship and cruise itinerary.  You'll find further details of available departure airports when you select the 'See available airports' option, after selecting your desired cruise on our website.

We use reputable charter and scheduled carriers, such as TUI Airways, Virgin Atlantic and British Airways. 

 

 

 

Classic Southern Hemisphere Journeys and Exotic fly-cruises

As you are travelling further afield, we want to be as flexible as possible so you can make the most of your holiday. 

Where flight schedules permit, we can offer flights from any UK airport. Additional supplements may apply.

When you make your booking, simply advise your booking agent which airport you would like to fly from and whether you would like one-way or return flights, and your preferred departure airport.

Should you wish to extend your holiday or explore further we'll arrange flights to fit around a Land Tour or City Stay or, should you wish to explore independently, we can book flights so you arrive early (or fly home later), you can book a stopover on selected routes, or if you prefer, you can fly to/from an alternative air city.

Flights are offered subject to availability and airline schedules available at the time of booking. 

 

Domestic Flights to/from Southampton

We can book domestic flights with Flybe to/from Southampton from a range of UK departure points. The fare includes a transfer between the airport and the cruise terminal and vice versa. Domestic flight availability varies by departure date and all flights are subject to the latest airline schedules. 

Airline schedules are usually released between four and six months prior to departure; at this time you can check availability by calling our Customer Contact Centre on 03453 555 111 (local call charges apply). We will be happy to answer any questions you have. 

If you would like more information, you may find the following question useful: Can I book flights to and from Southampton?

 

Guaranteed Flight Option

When you or your travel agent books one of our fly-cruise holidays, you may be offered the 'Guaranteed Flight' option, which is also referred to as air city 'QQQ'. This means that you will have a confirmed booking, including flights, but the specific UK airport will be allocated at a later date. Flights will be allocated to your booking at least 7 days prior to departure and the price you have been quoted will not increase. It is recommended you waitlist your preferred UK airport at time of booking.  We will do our best to allocate flights from your preferred UK airport, but we cannot guarantee this.

All people booked under the same booking will be allocated the same flights; however we may not be able to allocate the same flights to groups who have booked multiple cabins.

Answer

Guests disembarking the ship in Malta are welcome to stay onboard, however their cabin must be vacated at 08:00 am. The majority of guests vacate their cabins at 8:00 am and are off the ship by 11:00 am to travel to the airport.

Guests who have registered a credit/debit card to their on board account can make purchases on board (drinks) until they disembark. The Spa facilities are available for freshening up.

Answer

We're aware that you may not have received your flight details yet. Rest assured, we’re finalising information about your flight and we will be in touch with the confirmed details and how to book your flight seats. Once flight details are finalised, you'll be able to view these on My P&O Cruises. Please note, our Customer Contact Centre will be unable to provide details prior to this.